251 Courses in Cardiff delivered Online

Course overview Prescribing the right medicine is a very sensitive and crucial point for making a healthy recovery of any patient. Wrong medicine or dosage can be a threat to a patients life. Learn about the steps of prescribing any medicine from this Diploma in Nurse Prescribing course and take your medical knowledge and skill to the next level. This course will help you to understand the importance of different medicines their differences and boost your professional growth. In this Diploma in Nurse Prescribing course, you will learn about the importance and steps of nurse prescribing and familiarise yourself with the roles and responsibilities of a nurse prescriber. You will understand the legal and ethical aspects of prescribing medicines, medicine management and learn about different diseases and their medications. This course will also familiarise you with the opportunities and challenges of nurse prescribing and help you get a firm understanding of the topic. Learning outcomes Learn about the skills you need to prescribe any medicine Familiarise with the legal and ethical aspects of prescribing medications Understand the roles and responsibilities of a nurse prescriber Be able to recognise physical ailments and diseases Know how to secure and maintain the stock of medicine safely Familiarise with antimicrobial prescribing Understand what type of medicine is needed for cardiac and neurological problems Learn about the steps of medicine management Who Is This Course For? Anyone who wants to learn nurse prescribing efficiently can take this Diploma in Nurse Prescribing course. The skills gained from this training will provide excellent opportunities for career advancement.  Entry Requirement This course is available to all learners of all academic backgrounds. Learners should be aged 16 or over. Good understanding of English language, numeracy and ICT skills are required to take this course. Certification After you have successfully completed the course, you will obtain an Accredited Certificate of Achievement. And, you will also receive a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy for £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why Choose Us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos and materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; United Kingdom & internationally recognised accredited qualification; Access to course content on mobile, tablet and desktop from anywhere, anytime; Substantial career advancement opportunities; 24/7 student support via email. Career Path The Diploma in Nurse Prescribing course provides essential skills that will make you more effective in your role. It would be beneficial for any related profession in the industry, such as: Nurse Prescribers Nurses Nursing Assistants Healthcare Professionals Pharmacists Pharmacy Assistants Caregivers Diploma in Nurse Prescribing Module 1: Introduction to Nurse Prescribing Introduction to Nurse Prescribing 00:16:00 Module 2: Legal and Ethical Aspects of Prescribing Legal and Ethical Aspects of Prescribing 00:32:00 Module 3: Medicine Management Medicine Management 00:36:00 Module 4: Anxiety Disorders in Adults Anxiety Disorders in Adults 00:15:00 Module 5: Liver Diseases: Diagnosis & Prescribing Liver Diseases: Diagnosis & Prescribing 00:46:00 Module 6: Common Problems: Pharmacological Management Common Problems: Pharmacological Management 01:06:00 Module 7: Anti-Microbial Prescribing Anti-Microbial Prescribing 00:28:00 Module 8: Cardiac Problems and Prescribing Cardiac Problems and Prescribing 00:21:00 Module 9: Neurological Problems and Prescribing Neurological Problems and Prescribing 00:16:00 Module 10: Palliative Cares Palliative Cares 00:09:00 Module 11: Prescribing in Pregnancy and Lactation Prescribing in Pregnancy and Lactation 00:31:00 Module 12: Prescribing for Older People Prescribing for Older People 00:12:00 Module 13: Prescribing Children's Prescribing Children's 00:17:00 Module 14: Common Medicines in Use Common Medicines in Use 00:19:00 Module 15: Challenges and Future of Nurse Prescribing Challenges and Future of Nurse Prescribing 00:14:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Being a prison officer is less about shouting and more about structure. This mini bundle sets the stage for those preparing to step into the correctional field, covering communication, security management, leadership basics, and a crash course in criminal psychology—without needing a detective hat. You’ll explore problem solving, team dynamics, and behavioural insight, all aligned to the foundational demands of modern custodial roles. Whether you’re planning ahead or already on the path, this bundle covers the must-know areas without the fluff (or the drama). 🟪 Learning Outcomes: Understand principles of secure facility and inmate management. Communicate effectively under pressure and in structured settings. Apply problem-solving steps in varied custodial scenarios. Recognise behavioural patterns through basic criminal psychology. Support team operations and conflict prevention approaches. Strengthen responsibility and professional conduct under authority. 🟪 Who Is This Course For: New applicants preparing for prison officer career entry. Jobseekers targeting HMP entry-level operational roles. Staff seeking structured knowledge before applying to POELT. Those interested in structured behavioural and conflict work. Applicants preparing for physical and mental readiness training. Support workers shifting toward custodial environments. Security staff exploring prison-based employment opportunities. Individuals interested in criminal behaviour and custodial work. 🟪 Career Path (UK Average Salaries): Prison Officer – £30,000/year Custody Support Officer – £27,000/year Detention Facility Coordinator – £29,000/year Behavioural Support Worker – £26,000/year Security Officer (Custodial Setting) – £28,000/year Team Lead (Custodial Operations) – £32,000/year

Agriculture is evolving—and today’s farming careers demand more than just green thumbs. The Agriculture & Farming Mini Bundle is designed to make your CV shine in roles that blend sustainability, logistics, and hands-on land management. Combining environment management, health and safety, gardening, crisis management, and logistics and transportation, this bundle aligns with job markets that need people who are ready to work and ready to adapt. If you’re aiming for a reliable, practical career in agriculture, land-based operations, or agri-logistics, this is your moment to secure the skills employers want to see. Description The Agriculture & Farming Mini Bundle is your fast-pass into meaningful work across farming operations, estate management, agricultural supply chains, and land maintenance roles. Employers are looking for professionals who can handle the pressures of modern agriculture with an understanding of environment management, commitment to health and safety, competence in gardening, resilience through crisis management, and fluency in logistics and transportation. Whether you're seeking seasonal work, aiming for a permanent post in farming logistics, or applying to green sector contracts, this bundle puts the right phrases on your CV. Employers recognize the real-world value of gardening, health and safety, and environment management when paired with operational awareness in crisis management and logistics and transportation. It’s not just a training bundle—it’s your career-ready checklist. FAQ Q: Is this bundle good for people with no prior agricultural experience? A: Yes. It’s ideal for beginners or career-changers entering farming, land care, or logistics roles. Q: Why are these specific topics so relevant now? A: Because modern agriculture demands understanding of environment management, health and safety, and crisis management, alongside logistical planning. Q: Where can I work with this bundle? A: In farms, agricultural companies, landscaping services, food distribution networks, and more. Q: Can this help with job applications? A: Absolutely. It enhances CVs with employer-focused skills like gardening, logistics and transportation, and crisis management. Q: Is this only for rural employment? A: No—urban green space projects and eco-farming initiatives also value these skills. Q: Should I enrol now? A: Yes. This bundle is priced for value, but spots fill fast due to its broad career relevance.

Overview of Control and Administration of Medicines In the ever-evolving landscape of healthcare, the control and administration of medicines stand as pillars of patient safety and well-being. The UK's healthcare sector is witnessing a surge in demand for skilled professionals adept in medicine management. With an ageing population and increasingly complex medical needs, the importance of effective medication control cannot be overstated. Recent statistics reveal that medication errors cost the NHS in England over £98 million annually and cause 712 deaths on average per year. This underscores the critical need for comprehensive training in the administration of medicines. Our course on Control and Administration of Medicines addresses this pressing need, equipping learners with the knowledge to navigate the intricate world of pharmacology and medicine management. From understanding the fundamentals of medicine management to exploring the nuances of palliative care, this course offers a thorough grounding in essential concepts. Delve into the four principles of medicine optimisation, unravel common pharmacological challenges, and gain insights into the legal landscape governing medication control. By mastering these crucial aspects, you'll be poised to make a significant impact in healthcare settings, enhancing patient outcomes and contributing to a safer, more efficient healthcare system. This Control and Administration of Medicines Course will help you to learn: Explain the fundamentals of medicine management and administration. Discuss the importance of effective medicine management. Demonstrate how to prescribe medication appropriately. Identify common medication problems and solutions. Recognises commonly used medicines. Apply principles of palliative care medicine. Apply the four principles of medicine optimisation. Manage medication in aged care facilities. Understand relevant laws and legislation. This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Control and Administration of Medicines Online Training Course. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Control and Administration of Medicines Online Training Course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? Caregivers: Enhance your knowledge and confidence in medication administration for loved ones. Healthcare Professionals: Refine your skills and stay up-to-date with best practices in medication management. Pharmacy Staff: Deepen your understanding of medicines and their role in patient care. Community Workers: Equip yourself to support individuals in managing their medications effectively. Aspiring Healthcare Professionals: Lay a strong foundation for a rewarding healthcare career. Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Control and Administration of Medicines Online Training Course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Control and Administration of Medicines Online Training Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors.  Mental Health Nurse: £22K to £33K/year. Community Nurse: £35K to £45K/year. Pharmacist: £30K to £50K/year. Pharmacy Technician: £18K to £28K/year. Healthcare Assistant: £16K to £28K/year.   Course Curriculum Module 01: Medicine Management Fundamentals Medicine Management Fundamentals 00:37:00 Module 02: Importance of Medicine Management Importance of Medicine Management 00:25:00 Module 03: Prescribing Medication Effectively Prescribing Medication Effectively 00:27:00 Module 04: Common Problems - Pharmacological Management Common Problems - Pharmacological Management 01:05:00 Module 05: Common Medicines to Use Common Medicines to Use 00:18:00 Module 06: Palliative Care Palliative Care 00:24:00 Module 07: The Four Principles of Medicine Optimisation The Four Principles of Medicine Optimisation 00:00:00 Module 08: Managing Medication in Residential Aged Care Facilities Managing Medication in Residential Aged Care Facilities (RACFs) 00:35:00 Module 09: Law and Legislation Law and Legislation 00:25:00 Assignment Assignment - Control and Administration of Medicines Online Training Course 00:00:00

Enroll in our Security Officer Training course to become a proficient security professional. Learn essential skills such as risk management, crime prevention, and effective security strategies. Complete the course to earn your certification and advance your career in the security field.

Enhance your career prospects with our comprehensive Diploma in HR, Bookkeeping, and Payroll Management course. Gain valuable skills in HR leadership, recruitment, bookkeeping basics, and payroll processing. Perfect for aspiring HR professionals and those seeking to improve their financial management expertise.

Our Aim Is Your Satisfaction! Offer Ends Soon; Hurry Up!! Are you looking to improve your current abilities or make a career move? Our unique Project Management Consultancy course might help you get there! Expand your expertise with high-quality training - study the Project Management Consultancy course and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the Project Management Consultancy online training course. The Project Management Consultancy course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Project Management Consultancy course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this course. This Project Management Consultancy training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer Us? Opportunity to earn a certificate accredited by CPDQS. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and Engaging Content. Free Assessments 24/7 Tutor Support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Project Management Consultancy course: Introduction to Construction Management Project Life Cycle and Success Preliminary Site Investigation & Site Organisation Construction Site Layout Planning and Managing Temporary Facilities Managing Sites Planning & Management of Equipment Construction Materials Management Stock Control Quality Assurance and Customer Care Legal Aspects of Contracting Managing Human Resources Risk and Value Management Communications, Information and Documentation of Construction Health and Safety in Construction Assessment Process Once you have completed all the modules in the Project Management Consultancy course, you can assess your skills and knowledge with an optional assignment. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Project Management Consultancy course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this course, you are to start your career or begin the next phase of your career. Certificates CPDQS Accredited Certificate Digital certificate - £10 CPDQS Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

24 Hours Left! Don't Let the Winter Deals Slip Away - Enrol Now! Statistical data shows that effective contract management can improve the success rate of projects by up to 89%. This is why a comprehensive understanding of contract management is essential for businesses of all sizes. Our Contract Management course offers an in-depth look at the principles, processes, and best practices of contract management to ensure you have the necessary skills to manage contracts with ease. This Diploma in Contract Management at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) to make your skill development & career progression more accessible than ever! Over the Contract Management course of 11 modules, you will gain an understanding of the contract lifecycle, English contract law, the classification of contracts, efficient contract management planning, supplier relations, and more. Our expert instructors will guide you through real-world case studies and provide you with the knowledge and tools to negotiate, evaluate and manage contracts effectively. By the end of this course, you will have a thorough understanding of the key principles and processes of contract management. You will be able to identify and mitigate risks, manage disputes, negotiate changes, and evaluate contract performance using key performance indicators. This course is perfect for anyone looking to develop their contract management skills and advance their career in procurement, project management, or legal services. After this Contract Management course, you will be able to learn: Understand the stages of the contract lifecycle Identify the key roles and responsibilities of a contract manager Evaluate the risks and potential disputes in contract management Negotiate changes and variations to contracts effectively Evaluate contract performance using KPIs Analyse contract review and future challenges Skills You Will Gain Contract Management HR Management Project Management Budgeting Purchase Management Commercial Management Legislative Skill Administrative Skill Negotiation Risk Management Take a step toward a brighter future! Why Prefer This Contract Management Course? Opportunity to earn certificate a certificate endorsed by the Quality Licence Scheme & another certificate which is accredited by CPDQS. Get a free student ID card! (£10 postal charge will be applicable for international delivery). Innovative and engaging content. Free assessments. 24/7 tutor support. *** Course Curriculum *** Here is the curriculum breakdown of the Course- Module 01: Introduction Module 02: Contract Lifecycle - Understanding the Stages Module 03: Contract Manager's Roles, Responsibilities & Career Opportunities Module 04: Principles of English Contract Law Module 05: Classification of Contracts Module 06: Case Study Module 07: Efficient Contract Management Plan Module 08: Risks, Disputes & Supplier Relation Module 09: Negotiation, Variation; Changes in Contract Management Module 10: Process Evaluation & KPI Module 11: Contract Review, Challenges and Future Assessment Process After completing an online course module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analysed, and the score will be shown for your review. The passing score for each test will be set at 60%. After passing the Diploma in Contract Management at QLS Level 5 exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Contract Management course is suitable for: Procurement professionals Project managers Legal services professionals Requirements You will not need any prior background or expertise to enrol in this course. Career path If you're looking to advance your business management career potential, you can take a significant step to your success by gaining knowledge and expertise in Contract Management. With the support and proper guidance, you will learn the skill and knowledge that will help sharpen your career at; Contractor Communication Manager CS Manager HR Official Project Manager Purchase Executive Certificates CPD Accredited Certificate Digital certificate - £10 Diploma in Contract Management at QLS Level 5 Hard copy certificate - £119 After successfully completing the Diploma in Contract Management at QLS Level 5 course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 119 GBP inside the UK 129 GBP (including postal fees) for international delivery CPD Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)

Please take advantage of online retailing's potential by enrolling in our E-commerce Management Course. The options for selling things and operating enterprises on the World Wide Web have never been more numerous or accessible than they are today. This Diploma in E-Commerce Management at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPD (with 150 CPD points) to accelerate your skill development and career advancement in e-commerce management. By appreciating the potential of e-commerce and enrolling in one of the best e-commerce courses available online, you may develop your entrepreneurial skills and establish a lucrative business. This comprehensive E-commerce Management course includes vital advice from industry gurus on maximising your as an online business owner and how to market your expertise. Our E-commerce Management Course delivers the whole learning curve for anyone interested in starting and growing a profitable online business. You will learn how to create and execute E-commerce initiatives, as well as how to provide quality customer care. The most influential brands, goods, and services will be reviewed and the approaches necessary to generate content at an affordable rate. Additionally, you'll learn how to leverage social media and other marketing platforms, as well as transaction management and analytics after studying this E-commerce Management course. Students can anticipate taking approximately 431 hours to complete this e-Commerce management course. Additionally, we will provide you with specialised expert assistance to address any questions you may have while studying our e-Commerce management curriculum. Our e-Commerce management course can be completed from any location with an internet connection and at your own pace. Enrolling in the e-commerce management course guarantees that you will find your ideal job sooner than ever imagined. With e-Commerce management, you can stand out from the crowd and train for the career you want. Each online module is a masterclass on a specific aspect of e-Commerce and may be completed at your own pace. So enrol now and look forward to the future success of your internet business. Learning Outcomes of E-commerce Management Course: Understand the definition and potential of e-Commerce business Be able to plan and implement e-Commerce strategies Know how to deliver fantastic customer service Learn how to provide in-demand services or products Gain an acute understanding of content planning and production Become skilled in using social media and other platforms for marketing Attain the right kind of transaction management for your business Perform analytics to measure the progress of your business Why Prefer This E-commerce Management Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another certificate accredited by CPDQS after completing the E-commerce Management course Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. **Curriculum Course** Here is the curriculum breakdown of this course: Diploma in E-commerce Management at QLS Level 5 Module 1: Introduction to Electronic Commerce What is Electronic Commerce? Definition of E-Business The Difference Between E-Commerce and E-Business Technological Aspects of Electronic Commerce Types of EC Business Models Module 2: E-commerce Strategy and Implementation Concepts and Overview Strategy Initiation Strategy Formulation Strategy Implementation Strategy Assessment Performance Improvement and Innovations Module 3: Customer Service Introduction to Customer Service Problems in EC Customer Service Creating a Customer Service Strategy Automated Customer Service Systems Call Centres Module 4: Products, Brands, and Services Pitching without Pushing Rewarding Customers Creating Brand Loyalty Creating Special Programs Serving as a Brand Spokesperson Promoting Community Engagement Providing Feedback to the Customer Maintaining a Positive Environment Dealing with Resistance from Your Superiors Module 5: Content Planning and Production Content Execution Plan Messaging, Voice, and Style Guide Positioning Developing Messaging Approach Content Calendar Module 6: Use of Social Networks Main Social Networks Functions of Social Networks The Need to Create a Blog Implementing Social Media Strategy Module 7: Marketing Online Consumer Behaviour Personalisation Behavioural Marketing Market Research Representative Market Research Approaches Web Advertising Online Advertising Methods Banners E-Mail Advertising Search Engine Advertisement and Optimisation Developing an Online Advertising Plan Module 8: Creating an Engaging User Experience Creating an Effective Business Presence Online Accessibility Goals for Business Websites Customer-Centric Web Site Design What is e-CRM? Benefits of e-CRM Building Relationships Module 9: Transaction Management Common Online Payment Methods Electronic Bill Presentment and Payment Systems Payment Cards Digital Cash Advantages and Disadvantages of Digital Cash Digital Wallets Mobile Banking PayPal Payment System Module 10: E-commerce Analytics What is E-commerce Analytics? e-Commerce Metrics Assessment Process After completing the course module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analyzed, and the score will be shown for your review. The passing score for each test will be set at 60%. After passing the course exam, you will be able to request a certificate with additional cost that has been endorsed by the Quality Licence Scheme. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Our course is suitable for anyone interested in learning more about this subject. The E-commerce Management programme will assist you in developing a firm grasp of the fundamental ideas and acquiring in-depth knowledge of the subject matter. Everyone is welcome to enrol in this course. There are no formal admission prerequisites, and course materials are accessible from anywhere in the world. Requirements There are no previous knowledge requirements for thsi program; this is open to anyone! Any learning enthusiast from anywhere in the world can enrol on this course without hesitation. All students must have a passion for learning and literacy and be over the age of 16. Browse this 100% online course from any internet device, including your computer, tablet or smartphone. This course allows you to study at your speed and grow a quality skillset. Career path E-commerce Manager Digital Marketing Manager Marketing Assistant Business Owner Entrepreneur Certificates CPD QS Accredited Certificate Digital certificate - £10 Upon passing the Bundle, you need to order to receive a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS. Certificate Accredited by CPD QS Hard copy certificate - £29 Upon finishing the course, you need to order to receive a Certificate Accredited by CPD QS that is accepted all over the UK and also internationally. Diploma in E-Commerce Management at QLS Level 5 Hard copy certificate - £119 Show off Your New Skills with a Certificate of Completion After successfully completing the course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered

Learn how to make a real difference in your life with our popular relationship manager. Our commitment to online learning and technical expertise is heavily leveraged in the content of these educational modules. Enrol today to take your relationship management knowledge to a whole new level and gain immediate access to research in your chosen field. A Relationship Manager is a professional who is responsible for managing relationships with clients and customers. They are often employed by banks, financial institutions, and other organisations that need to maintain a strong relationship with their customers. This course is endorsed by The Quality Licence Scheme and accredited by CPD (with 120 CPD points) to make your skill development and career progression substantial and easier than ever! The Relationship Manager is responsible for understanding the needs of the customer, providing customer service, and ensuring that the customer is satisfied with the services provided. They also work to build trust and loyalty between the organisation and the customer, as well as to identify any potential issues that may arise. Additionally, they may be responsible for developing and implementing strategies to increase customer satisfaction and loyalty. Enrol now to learn all about it! Learning outcomes Instant access to verified and trusted information Participate in creative and interactive training exercises Rapid assessment and instruction for all subjects The freedom to study anywhere, at your own pace Professional support from dedicated instructors dedicated to online learning Why Prefer this Course? Opportunity to earn a certificate accredited by CPD after completing this Relationship Manager course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standard-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the program in your own time, at your own pace Each of our students gets full 24/7 tutor support We are confident that you will find the skills and information you need to succeed in this field and stand out in the eyes of others. Don't rely on poor education and half-baked upbringing. We promise to do our best. We will help you reach your full potential whenever and wherever you need it. Keep in mind that Relationship Managers provide valuable and important theoretical training to everyone. However, it does not provide an official qualification for professional practice. Be sure to check with the relevant authorities or administrators for more information. ****Course Curriculum**** Here is the curriculum breakdown of course: Module 01: Introduction to Customer Relationship Management (CRM) What is Customer Relationship Management? Why Customer Relationship Management? Commercial usages of CRM The Benefits of the Customer Value Management Approach Summary Module 02: CRM Fundamentals Defining CRM Types of CRM Misunderstandings CRM Models Customer Lifecycle Summary Module 03: CRM Strategies CRM Perspectives Functional LevelCustomer-facing Front-end LevelCompany-wide Level Elements of a CRM Strategy CRM VisionCulture of Customer OrientationIntegration and Alignment of Organizational ProcessesData and Technology SupportCRM Implementation Developing a CRM Strategy Step 1: Gaining Enterprise-Wide CommitmentStep 2: Building a CRM Project TeamStep 3: Analyzing Business RequirementsStep 4: Defining the CRM Strategy Customer Strategy Summary Module 04: Data Analysis in CRM The Perspectives of Data Analysis Tools for Data Analysis Correlation AnalysisRegression AnalysisFactor AnalysisCluster AnalysisConjoint Analysis Data Analysis Methodology Customer SegmentationRecency-Frequency-Monetary ValueLifetime Value AnalysisPredictive ModellingMarket Basket Analysis (MBA)Click Stream AnalysisPersonalisation Summary Module 05: CRM Databases Types of Databases Customer DatabaseProspect DatabaseCluster DatabaseEnhancement Database The Benefits of Marketing Databases Application of Marketing Databases Applications that Affect Customer RelationshipApplications that Affect Other Business Operations Summary Module 06: Deepening Customer Relationship Importance of Customer Acquisition and Retention Customer Acquisition The Cost of Customer Acquisition Customer Retention Reorganisation for Retaining Customers Customer Retention Marketing Strategies Summary Module 07: Communication Skills Effective Listening Skills Verbal Communication Written CommunicationOral Communication Non-Verbal Communication Communication Strategies Summary Assessment Module 08: Negotiation Techniques Basic Types of Negotiations Phases of Negotiation PreparationDevelopmentClosure Negotiation Techniques Strategies for Identifying Mutual Gain Effective Negotiation Practise Negotiation on Behalf of Others Summary Assessment Module 09: Conflict Management Definition of Conflict Benefits of Confrontation Prevention of Conflicts Anger Management Conflict Resolution Techniques ResearchPresentationTake Action Summary Assessment Module 10: Time Management Activities Planning and Prioritising Overcoming Procrastination Crisis Handling Organising Workspace to Make Better Use of Time Planning of Meetings Summary Assessment Module 11: Handling Customer Complaints Importance of Handling Customer Complaints Principles of Good Complaint Handling Getting it RightBeing Customer FocusedBeing Open and AccountableActing Fairly and ProportionatelyPutting things rightSeeking Continuous Improvement The Role of CRM in Handling Customer Complaints Summary Module 12: Future of CRM Trends Driving Change in Customer Interaction The Changing Face of CRM What is Digital CRM Digital CRM in Practice Where to Start Cyber Security Concerns Summary Assessment Process We offer an integrated assessment framework to make the process of evaluating learners easier. You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the exams. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Designed to provide an introduction to relationship management, this course provides an excellent opportunity to gain the critical skills and confidence to launch a successful career. It also provides access to proven educational knowledge on the subject to support those wishing to achieve their personal goals in this area. Full-time and part-time learners are equally supported and study hours are fully customizable to suit your needs. Requirements No formal qualification is required. Career path Completing the Relationship Manager Training will put your relationship management skills and knowledge to the test. This gives you an advantage in career development, applying for jobs, and on-the-job personal learning. Certificates CPD Accredited Certificate Digital certificate - £10 Diploma in Relationship Manager Training at QLS Level 4 Hard copy certificate - £99 After successfully completing the Diploma in Relationship Manager Training at QLS Level 4 course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 99 GBP inside the UK 109 GBP (including postal fees) for international delivery CPD Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)