286 Courses in Cardiff delivered Online

This highly practical course is unusual because it considers emotional intelligence as a fundamental part of selling. The course doesn't cover prospecting and ways to get a sales appointment, these require the use of emotional intelligence in other ways! The course covers the way that you engage with customers before, during and after a sales meeting through the application of emotional intelligence to make authentic decisions and build quality relationships. The course provides a step-by-step approach to applying emotional intelligence principles to your sales process focusing on working with the emotions of your customer and how these influence their social interactions.

This highly practical and unique course will take you through a defined process to help make your recruitment as efficient and as effective as possible. Ways of identifying the behavioural competencies required to be successful in the role are explored so that you can draw up accurate job descriptions and profiles to define your ideal candidate. The course then investigates through online and offline options for attracting and sourcing candidates.

Learn how to lead and manage effective change by aligning people through emotional engagement.

This self-paced, online course provides an overview of AML, the measures needed for efficient AML controls, Suspicious Transaction Monitoring, and Suspicious Activity Reporting (SAR) to help delegates understand their obligations to report suspicious activity, when to report suspicious activity, and how to report better quality SARs. Description Financial crime encompasses many threats to organizations and financial institutions. It has become a major risk in terms of reputation, integrity, and compliance for the financial community at large. Organizations must be able to mitigate risks by having an Anti-Money Laundering (AML) compliance programme in place, one that can effectively identify and report suspicious activities (SAR). This course will give you a comprehensive overview of everything that is relevant in terms of AML and suspicious activity reports. The course covers several important issues, including: • Definitions and legal framework of anti-money laundering and combating terrorism financing • Offences in the financial markets designated as money laundering offences • Reasons for the deficiency in financial market governance • Measures needed for efficient anti-money laundering controls (essential control features to minimize ML/TF in financial markets) • Suspicious Activity Report (SARs) and how these are related to money laundering prevention • Defining and identifying several types of suspicious activity and relevant reporting obligations • Who reports on money laundering trends • International regulatory/legal requirements related to SARs • Common indicators of suspicious transactions • Examples of red flag indicators • Case studies and examples Training Duration This course may take up to four (4) hours to complete. However, actual study time differs as each learner uses their own training pace. Participants This course is ideal for anyone wishing to acquire and demonstrate specialized knowledge in AML compliance and SARs. It is also suitable for professionals pursuing regulatory CPD in Financial Regulation. • MLCO • Governance Officer • Compliance Manager • Front line staff • Asset/wealth managers • AML officer • Risk Manager • Audit Executive • Internal Auditor • Corporate Counsel Training Method The course is offered fully online using a self-paced approach. The learning units consist of reading material. Learners may start, stop and resume their training at any time. At the end of the session, participants take a quiz to complete their learning unit and earn a Certificate of Attendance once all quizzes have been passed successfully. Accreditation and CPD Recognition This programme has been developed by the European Institute of Management & finance (EIMF), a leading and recognised training institution. The syllabus is verified by external subject matter experts and may be accredited by financial regulators, and general financial training accreditation bodies, such as CISI, ICA, and ACAMS for 4 CPD Units. Eligibility criteria and CPD Units are verified directly by your association or other bodies in which you hold membership. Registration and Access To register to this course, click on the Get this course button to pay online and receive your access instantly. If you are purchasing this course on behalf of others, please be advised that you will need to create or use their personal profile before finalising your payment. If you wish to receive an invoice instead of paying online, please contact us at info@lgca.uk. Access to the course is valid for 180 days.

Using the lens of innate human needs to help resolve social and political conflicts, undermine terror agendas and promote peace CPD Certificate: 6 hours The world is becoming an increasingly unstable and dangerous place. More than ever before, anyone trying to tackle society’s problems, or help the traumatised victims of corruption and war, needs a greater understanding of the fundamental unit of society – the human being. There is a lot here that can be unpacked further... concepts that can be useful in the conflict resolution field. The whole thing about how to manage emotions in a dialogue process when you’re working in conflict situations, is fundamental. It’s a discussion we need to have.ROXANNA CRISTESCU, CRISIS MANAGEMENT INITIATIVE (FINLAND) Why take this course This unique online course, run in association with The Conciliators Guild, focuses on how to improve politics by involving a greater understanding of psychology in domestic and international relations. You will gain an increased awareness of what war, terrorism and bullying reveal about the human psyche and an improved ability to see through political and cultural assumptions, by recognising the underlying emotional dynamics driving behaviour. You will also discover the most accurate explanations available about the root causes of extremism in politics, radicalization, the refugee crisis and the growth of authoritarianism, due to the ease with which mass hypnosis is used throughout the world today. The Middle East serves as the primary case study – but the implications of the material covered are universal and provide powerful new directions for a way out of the chaos we currently find ourselves in. The course facilitators are John Bell and Ivan Tyrrell. I really find this course extremely important for acquiring knowledge of human givens principles and practical tips for how to implement them in my daily life as a diplomat… using the knowledge for improving the policies and the structures in which we work.EVA HORELOVA, POLICY OFFICER FOR SYRIAN AFFAIRS AT THE EUROPEAN UNION What will you learn an increased awareness of what war, terrorism and bullying reveal about the human psyche accurate psychological explanations about the root causes of political extremism, radicalization, social unrest, conflict, the growth of authoritarianism and more an understanding of how ISIS and other terrorist groups deliberately set about fulfilling key innate emotional needs to radicalize and recruit young people what this shows is missing in our society that makes it easy for them to do this – rectifying this could help prevent radicalisation a greater ability to see through political and cultural assumptions, by recognising the underlying emotional dynamics driving behaviour why conflicts seem intractable and how they can be addressed examples of success in conflict resolution – and the role of women and families why we’re all vulnerable to manipulation by the hypnotic conditioning techniques that politicians and the media around the world use today deeper insight into the causes of the refugee crisis a profound understanding of the essential psychological and emotional needs that have to be addressed on all sides if any real progress is to be made in negotiations essential information about the prevalent assumptions in our culture which can hinder policymaking greater effectiveness at conflict resolution in any situation powerful new directions for improving clear thinking about conflict and politics, and reducing civil unrest Who is this course suitable for? Anyone involved in conflict resolution Anyone working to prevent the radicalisation of young people Individuals, charities and groups working with and helping refugees Anyone concerned about the global rise of terrorism, fanaticism, radicalisation, polarised politics, civil unrest and the suffering of countless refugees Diplomats, policy makers and international negotiators Anyone interested in the Middle East crisis Civil servants, police, legal and other professionals involved in law and politics Educators and teachers concerned about radicalisation or the clash of faiths University tutors and students studying politics and diplomacy Anyone worried by the long-term effects of civil unrest and political chaos What’s included? 9 Videos 16 Quizzes Life-long access CPD Certificate Why we need a new direction… Waves of unease are sweeping the world. Our political life is reeling. The rise of ISIS, intractable disputes like the civil war in Syria, the Israel-Palestine conflict, the Turkish Kurd war and the looming dangers from Africa, America, Asia and the Far East are volcanic and affecting us all. But we are so conditioned that we resort to the same old habits to address these matters: exerting financial or military power; exhibiting paranoia towards outsiders or adopting technological solutions as if they were panaceas. However, experience tells us, with our track record of political failure in peace making and fighting corruption, that we are most likely looking in the wrong direction… Hope over despair The reason dire problems remain unresolved and continue to grow more complex is because we are not directing our attention to the main cause they arise from: the ignorance and mismanagement of basic human needs in society – especially those related to our natural emotional states. Changing economics, political structures or power balances will not curb the cruel violence or spread of terrorist actions whilst the people operating in those systems remain greedy, needy, and opportunistic. To find workable solutions we urgently need to take into account what lies behind our political and social problems – our innate human motivations and needs. To think otherwise is a tragic misdiagnosis. This course is dedicated to developing a process of long-term education about how to improve politics by involving greater psychological understanding in domestic and international relations – the only source of hope for the future. We invite you to participate in this endeavour. Meet your tutors John Bell John Bell is the Director of the Middle East & Mediterranean Programme at the Toledo International Centre for Peace. Read more Ivan Tyrrell Ivan Tyrrell worked for many years as a psychotherapist and now spends most of his time lecturing and writing. Read more Course format This course derives from a workshop presented by The Conciliators Guild and Human Givens College in Westminster, London. The attendees came from 13 countries and included diplomats, civil servants and conflict negotiators, plus practitioners of the HG approach working in education and psychotherapy. This online version is split into four modules which are broken down further into different sections containing films of the lectures given in English by the facilitators, John Bell and Ivan Tyrrell along with questions from the audience and contributions from attendees. Each film is followed by a short series of multiple choice questions which are designed to help you absorb and think about the material and ideas covered.

Level 5 QLS Diploma With QLS Endorsed Certificate | 11 CPD Courses & PDF Certificates | 150 CPD Points | Lifetime Access

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost

An E-Learning Course by Born at the Right Time Created by Rachel Wright, with leading voices in the field Welcome to the Masterclass in Parent Carer Trauma Going beyond awareness to meaningful action This powerful and timely course explores the trauma experienced by parent carers. Drawing on the latest research and the expertise of professionals with lived experience, this course offers practical, responsive strategies for professionals working across health, education, and social care. Parent carers are often navigating extreme and ongoing stress while advocating for their children and working alongside hard working practitioners within often fragmented and uncoordinated systems. This course helps to understand, recognise, and respond to that trauma with empathy, authority, and actionable care. As with all Born at the Right Time training, this course will be Rooted in Lived Experience Informed by Research Delivering Actionable Solutions Who This Course is For? This masterclass is for professionals working in Special Educational Needs (SEN), health, education, and social care, including those in face-to-face, managerial, and commissioning roles. This is not a course in clinical diagnosis or treatment of trauma. Rather, it is designed for the many non-trauma specialist professionals who routinely work alongside families. It is for the myriad of practitioners whose interactions can either unintentionally cause harm or become a source of empowerment. What You’ll Gain A clear understanding of how trauma is expressed in parent carers Insight into systems-generated trauma and the unintended potential harm from repetitive assessments, fragmented services, and disempowering practices Knowledge of the impact of trauma on parent carer health and well-being, including suicide risk The unseen negative impact parent carer trauma has on practitioners and the systems they work within Practical strategies to create safe, trusting relationships with parent carers Communication strategies that prioritise empathy, respect, and emotional regulation A trauma-informed lens that supports collaboration, co-production and personalised care Reflection opportunities to consider how you and your service can make meaningful change Learn From Leading Voices This course features insights and teaching from some of the most respected names in the fields of trauma, disability, and parent carer lived experience: Dr Joanna Griffin – Counselling Psychologist, parent carer, author of Day by Day, and founder of Affinity Hub Dr Julie Calveley – Learning Disability Nurse, Founder of NAC, specialising in trauma and wellbeing in people with complex disabilities Dr Ana Aiello – completed her PhD at the School of Law, University of Leeds. Currently working as the Cerebra Postdoctoral Researcher at Leeds University. Dr Siobhan O’Dwyer – Associate Professor in Social Care at Birmingham University, leading international research into parent carer suicide and homicide Dr Julian George – Journalist and knowledge transfer consultant focused on the deaths of learning disabled and autistic people Ellie Chapple – Dynamic speaker, inclusion advocate and change-maker, known for her message to #FlipTheNarrative Why This Matters Parent carers save the UK economy over £132 billion annually through their unpaid labour (Carers UK, 2020), yet face chronic stress and deteriorating health outcomes (Miodrag & Hodapp, 2010; Fraser, 2023). Systems often inadvertently cause further trauma, eroding trust and damaging relationships. As a practitioner, you have the power to reduce harm and promote a safe, collaborative environment. By understanding trauma and responding with empathy, clarity, and purpose—you can help create environments that promote safety, dignity, and growth. Course Features Interactive content and reflection activities Real-life case studies and downloadable tools Evidence-informed strategies you can apply immediately Learn at your own pace, anytime Certificate of completion provided Testimonials Take the Next Step Join a community of professionals who are reimagining what it means to work with families. This course is a call to action—one that moves beyond awareness into meaningful, compassionate practice. ➡️ Enrol now in the Masterclass in Parent Carer Trauma. Inclusion and Diversity Statement We acknowledge that trauma is experienced differently depending on intersectional identities. Race, gender, sexuality, disability, culture, and class profoundly shape how families encounter and navigate trauma. At Born at the Right Time, we are committed to inclusive, equitable practice that recognises and values the rich diversity of all families. We strive to amplify marginalised voices and challenge the structural inequalities that continue to impact outcomes for parent carers and their children. Content Warning This course contains accounts of traumatic lived experiences, including discussions of suicide, homicide, and systemic injustice. We encourage participants to engage with care and consider their own wellbeing while participating in this training. This is a flexible e-learning course, which can also be delivered in-person by Born at the Right Time’s experienced trainers. To book a bespoke session focused on your specific objectives, context and learner needs, email: training@bornattherighttime.com

Empathy is one of the key building blocks of great social interactions. A lot is talked about regarding empathy, but there is very little practical support to help you to understand empathy and help you to develop your skills in empathy. Learn how to develop your empathy by understanding other people's viewpoints and perspectives to build effective, authentic relationships.

In today's increasingly interconnected world, understanding the intricacies of diplomacy and international relations is essential for anyone aspiring to influence global affairs. The Diplomacy and International Relations Fundamentals Course offers learners the opportunity to gain an in-depth understanding of the core principles that govern global interactions, diplomacy, and international policy. Whether you are looking to enter the world of international organisations, governmental agencies, or multinational corporations, this course provides a solid foundation in the key concepts and practices that shape international cooperation and negotiation. Throughout the course, students will explore topics such as the role of international organisations, the dynamics of international treaties, and the influence of cultural and political factors on foreign policy. By taking a structured approach to these critical subjects, the course helps learners to develop a clear and broad understanding of how diplomacy shapes the global landscape. This is an ideal choice for anyone looking to develop their knowledge and understanding of the fundamental components of international relations, without the need for physical attendance. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Diplomacy and International Relations Module 02: Theories and Approaches in International Relations Module 03: International Law and Institutions Module 04: Diplomatic Practices and Strategies Module 05: Global Issues in Diplomacy and International Relations Module 06: Regional Dynamics and Case Studies Module 07: Contemporary Challenges and Future Trends Learning Outcomes: Analyze international relations theories for strategic decision-making. Evaluate the role of international law in shaping global interactions. Apply diplomatic strategies to address complex international issues. Examine regional dynamics through in-depth case studies. Identify and address contemporary challenges in global diplomacy. Anticipate and adapt to future trends in international relations. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring diplomats and foreign affairs enthusiasts. Policy analysts seeking a comprehensive understanding of global dynamics. Individuals intrigued by the interconnectedness of international relations. Students aiming for a solid foundation in diplomatic practices. Professionals seeking to enhance their knowledge of global issues. Anyone fascinated by the complexities of international law and institutions. Individuals interested in regional dynamics and case studies. Those eager to grasp contemporary challenges and future trends in global affairs. Career path Diplomat Policy Analyst International Relations Consultant Foreign Affairs Researcher Political Analyst Global Issues Specialist Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.