If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing expectations successfully.
Get 7.5 hours of videos and downloadable lecture slides for Certified Information Security Manager (CISM) Domain 2
Duration 3 Days 18 CPD hours This course is intended for Data Wrangling with Python takes a practical approach to equip beginners with the most essential data analysis tools in the shortest possible time. It contains multiple activities that use real-life business scenarios for you to practice and apply your new skills in a highly relevant context. Overview By the end of this course, you will be confident in using a diverse array of sources to extract, clean, transform, and format your data efficiently. In this course you will start with the absolute basics of Python, focusing mainly on data structures. Then you will delve into the fundamental tools of data wrangling like NumPy and Pandas libraries. You'll explore useful insights into why you should stay away from traditional ways of data cleaning, as done in other languages, and take advantage of the specialized pre-built routines in Python.This combination of Python tips and tricks will also demonstrate how to use the same Python backend and extract/transform data from an array of sources including the Internet, large database vaults, and Excel financial tables. To help you prepare for more challenging scenarios, you'll cover how to handle missing or wrong data, and reformat it based on the requirements from the downstream analytics tool. The course will further help you grasp concepts through real-world examples and datasets. Introduction to Data Structure using Python Python for Data Wrangling Lists, Sets, Strings, Tuples, and Dictionaries Advanced Operations on Built-In Data Structure Advanced Data Structures Basic File Operations in Python Introduction to NumPy, Pandas, and Matplotlib NumPy Arrays Pandas DataFrames Statistics and Visualization with NumPy and Pandas Using NumPy and Pandas to Calculate Basic Descriptive Statistics on the DataFrame Deep Dive into Data Wrangling with Python Subsetting, Filtering, and Grouping Detecting Outliers and Handling Missing Values Concatenating, Merging, and Joining Useful Methods of Pandas Get Comfortable with a Different Kind of Data Sources Reading Data from Different Text-Based (and Non-Text-Based) Sources Introduction to BeautifulSoup4 and Web Page Parsing Learning the Hidden Secrets of Data Wrangling Advanced List Comprehension and the zip Function Data Formatting Advanced Web Scraping and Data Gathering Basics of Web Scraping and BeautifulSoup libraries Reading Data from XML RDBMS and SQL Refresher of RDBMS and SQL Using an RDBMS (MySQL/PostgreSQL/SQLite) Application in real life and Conclusion of course Applying Your Knowledge to a Real-life Data Wrangling Task An Extension to Data Wrangling
Duration 3 Days 18 CPD hours This course is intended for The EXIN BCS Artificial Intelligence Foundation certification is focused on individuals with an interest in, (or need to implement) AI in an organization, especially those working in areas such as science, engineering, knowledge engineering, finance, education or IT services. Overview You will be able to Describe how Artificial (AI) is Part of 'Universal Design', and 'The Fourth Industrial Revolution' Demonstrate Understanding of the Artificial Intelligence (AI) Intelligen Agent Description Explain the Benefits of Artificial Intelligence (AI) Describe how we Learn from Data - Functionality, Software and Hardware Demonstrate an Understanding that Artificial Intelligence (AI) (in Particular, Machine Learning (ML)) will Drive Humans and Machines to Work Together Describe a ''Learning from Experience'' Agile Approach to Projects Candidates should be able to demonstrate a knowledge and understanding in the application of ethical and sustainable Artificial Intelligence (AI):- Human-centric Ethical and Sustainable Human and Artificial Intelligence (AI) Ethical and Sustainable Human and Artificial Intelligence (AI) Recall the General Definition of Human and Artificial Intelligence (AI) Describe what are Ethics and Trustworthy Artificial Intelligence (AI) Describe the Three Fundamental Areas of Sustainability and the United Nationïs Seventeen Sustainability Goals Describe how Artificial Intelligence (AI) is Part of 'Universal Design', and 'The Fourth Industrial Revolution' Understand that Machine Learning (ML) is a Significant Contribution to the Growth of Artificial Intelligence (AI) Artificial Intelligence (AI) and Robotics Demonstrate Understanding of the Artificial Intelligence (AI) Intelligent Agent Description Describe what a Robot is Describe what an intelligent Robot is Applying the Benefits of Artificial Intelligence (AI) ? Challenges and Risks Describe how Sustainability Relates to Human-Centric Ethical Artificial Intelligence (AI) and how our Values will Drive our use of Artificial Intelligence (AI) and will Change Humans, Society and Organizations Explain the Benefits of Artifical Intelligence (AI) Describe the Challenges of Artificial Intelligence (AI) Projects Demonstrate Understanding of the Risks of Artificial Intelligence (AI) Projects List Opportunities for Artificial Intelligence (AI) Identify a Typical Funding Source for Artificial Intelligence (AI) Projects and Relate to the NASA Technology Readiness Levels (TRLs) Starting Artificial Intelligence (AI): how to Build a Machine Learning (ML) Toolbox ? Theory and Practice Describe how we Learn from Data - Functionality, Software and Hardware Recall which Rypical, Narrow Artificial Intelligence (AI) Capability is Useful in Machine Learning (ML9 and Artificial Intelligence (AI) AgentsïFunctionality The Management, Roles and Responsibilities of Humans and Machines Demonstrate an Understanding that Artificial Intelligence (AI) (in Particular, Machine Learning (ML)) will Drive Humans and Machines to Work Together List Future Directions of Humans and Machines Working Together Describe a ''Learning from Experience'' Agile Approach to Projects
Overview Learn how to sell products and services using solid arguments when dealing with prospective clients, by enrolling in our Sales Diploma. This course provides you with a deep insight into the sales process and dynamics to efficiently close more deals and meet sales goals. The training allows you to learn some new ways of selling products and services you were unaware of. After your successful completion, you will be equipped with strongly developed skills to diagnose sales, prescribe solutions, generate leads, prepare weekly and monthly reports and more. Gain the expertise to meet prospects, make product demonstrations and negotiate contracts to promote your business's goodwill. How will I get my certificate? At the end of the course there will be an online MCQ test which you can take either during or after the course. After successfully completing the test you will be able to order your certificate, these are included in the price. Who is this course for? There is no experience or previous qualifications required for enrolment on this Sales Diploma. It is available to all students, of all academic backgrounds. Requirements Our Sales Diploma is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 16 sections • 55 lectures • 03:36:00 total length •Attitude: 00:01:00 •Values: 00:03:00 •Beliefs: 00:02:00 •How to Change Beliefs: 00:04:00 •Goals: 00:06:00 •Focus: 00:02:00 •The Extra Mile: 00:03:00 • Team Player Types: 00:30:00 •Accentuate the Positive: 00:03:00 •Be a Winner!: 00:02:00 •Pre-call Research: 00:02:00 •Gaining Appointments: 00:04:00 •Pre-call Planning1: 00:04:00 •Route Planning: 00:04:00 •Prioritizing your Time: 00:02:00 •Controlling the Controlable: 00:03:00 •Know your Products: 00:03:00 •Features and Benefits: 00:03:00 •Customer Perception: 00:02:00 •Beginning Sales Calls: 00:03:00 •Listening Skills Part 1: 00:07:00 •Listening Skills Part 2: 00:05:00 •Uncovering Needs: 00:05:00 •Closing a Sales Call: 00:04:00 •Post Call Analysi: 00:05:00 •Follow Up Actions: 00:02:00 •Onwards: 00:01:00 •Final Thoughts: 00:01:00 •The Number One Universal Killer Question in Selling: 00:03:00 •The Importance of Establishing the Clients Expectations: 00:02:00 •How to Close the Sale Without Sounding like a Salesman: 00:04:00 •People Buy Emotionally and Justify Logically. What to Do About It: 00:04:00 •Don't Assume You Know the Buyer's Priorities: 00:05:00 •How to Unearth the Buyer's Strategic Needs: 00:03:00 •The Importance of Implications: 00:04:00 •Being Prepared for Objections: 00:04:00 •The Most Common Objections and How to Handle Them: 00:04:00 •How to Get People to Choose What You Want Them To: 00:04:00 •What Buyers Say and What They Really Mean: 00:03:00 •What Does Value For Money Really Mean?: 00:03:00 •Five Proven Techniques to Save Money and Make Money: 00:04:00 •The Words: 'Typically', 'Realistically', 'Currently', 'Given' and 'Yet': 00:02:00 •Justifying Your Price - the Power of One: 00:04:00 •The Final 'Killer Questions' That Allow You to Negotiate More Successfully: 00:04:00 •The Real Meaning of 'Win-Win': 00:04:00 •The Rules for Discounting: 00:03:00 •How to Hold a High Price: 00:04:00 •How to Increase Average Order: 00:03:00 •The Compromise Effect: 00:03:00 •All You Need to Know About Time Management: 00:03:00 •Recognising the Moment That Matters and the Role of 'Enough': 00:06:00 •What to Do When It Starts Going Wrong: 00:05:00 •How to Understand Other People - Can You Clarify?: 00:04:00 •How to Build Your Reputation and Getting Your Client to Feel Indebted to You: 00:04:00 •Selling in the Long Term and Being Recommended: 00:04:00
Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents, and interests with our special Read Construction & Structural Drawing Like Expert Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides the professional training that employers are looking for in today's workplaces. The Read Construction & Structural Drawing Like Expert Course is one of the most prestigious training offered at Skillwise and is highly valued by employers for good reason. This Read Construction & Structural Drawing Like Expert Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Read Construction & Structural Drawing Like Expert Course, like every one of Skillwise's courses, is meticulously developed and well-researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At Skillwise, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from Skillwise, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Read Construction & Structural Drawing Like Expert? Unlimited access to the course forever Digital Certificate, Transcript, and student ID are all included in the price Absolutely no hidden fees Directly receive CPD Quality Standard-accredited qualifications after course completion Receive one-to-one assistance every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Read Construction & Structural Drawing Like Expert there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for free. Original Hard Copy certificates need to be ordered at an additional cost of £8. Who is this course for? This Read Construction & Structural Drawing Like Expert course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skills. Prerequisites This Read Construction & Structural Drawing Like Expert does not require you to have any prior qualifications or experience. You can just enroll and start learning. This Read Construction & Structural Drawing Like Expert was made by professionals and it is compatible with all PCs, Macs, tablets, and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as a bonus, you will be able to pursue multiple occupations. This Read Construction & Structural Drawing Like Expert is a great way for you to gain multiple skills from the comfort of your home. Section 01: Architectural & Structural Drawings of G+3 Residential Building Reading The Architectural Plan of G+3 Residential Building & Planning It 00:36:00 Understanding To Read Footing Layout drawing Of G+3 Building 00:31:00 Learn to Read Footing Schedule and Reinforcement Drawing of G+3 Building 00:24:00 How Combined Footing Reinforcement Is given practically at Site & What is Chair 00:26:00 Learn To Read Column Layout & Column Schedule Drawings of G+3 Building 00:14:00 Learn to Read Column Reinforcement & Column Lateral Ties & SP-34 Detailing 00:49:00 Video Explaining depth of footing, PCC, Development Length & Column Placing 00:16:00 What is Vastu & How this G+3 Building Is planned According to vastu Theory 00:38:00 Plinth Beam Layout, How to Frame Plinth Beam layout & Understand Reinforcement 00:20:00 Practical Video of Plinth Beam Reinforcement, Shuttering & Concreting 00:07:00 Learn First Floor Shuttering Layout & Slab Centering Layout with Site Videos 00:19:00 Learn to Read 1st Floor Beam Reinforcements of a G+3 Residential Building 00:24:00 Practical Video Of Beam Reinforcement and Extra Bar Provided in Beam R/F 00:06:00 Difference Between 1-way Slab & 2-way Slab 00:35:00 Practical Video of How Crank Bars are Put Up In The Slab 00:22:00 Theory of 2 way Slab & Its Importance & How it is Provided Practically at Site 00:32:00 Learn to Read slab 1st Floor Slab Reinforcement Details & Slab practical Video 00:26:00 Second Floor Shuttering Layout & Minor Changes With Respect to 1st Floor Layout 00:18:00 Second Floor Beam Details & Theory Behind Extra Bar at Support ( MUST WATCH ) 00:29:00 Second Floor Slab Details & Theory Behind Simply Supported & fixed Support Slab 00:25:00 Third-floor Slab shuttering Layout, Beam Details & Slab Reinforcement Details 00:11:00 Terrace Floor Plan & Head Room Architectural & Structural Details. 00:13:00 Section 02: Etabs Model of G+3 Residential Building Learn How the G+3 Residential Building is Modeled On E tabs Software 00:15:00 How to Define Beam, Column & Slab Sizes in the Etabs Model 00:23:00 How Dead Load & Live loads are calculated practically and Applied On The Slab 00:28:00 How to Apply Wall load on Beams & How to calculate Wall Load Manually 00:22:00 How to Create Load Pattern & Load Combinations in Etabs 00:21:00 How to check Footing Reaction & How to Size the footing Using excel Sheets 00:39:00 Check Bending Moment of Beam & understand it with Structural drawings 00:16:00 Detailing of Beam from Etabs Results & Excel Sheet Values 00:19:00 Detailing Of Stirrups, Spacing between stirrups & Logic Behind Providing Them 00:17:00 Column Detailing Manually & with Excel Sheet from Etabs Results 00:13:00
Overview This comprehensive course on Treating Post Traumatic Stress Disorder will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Treating Post Traumatic Stress Disorder comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? At the end of the course there will be an online written test, which you can take either during or after the course. After successfully completing the test you will be able to order your certificate, these are included in the price. Who is This course for? There is no experience or previous qualifications required for enrolment on this Treating Post Traumatic Stress Disorder. It is available to all students, of all academic backgrounds. Requirements Our Treating Post Traumatic Stress Disorder is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 11 sections • 57 lectures • 04:23:00 total length •Introduction: 00:04:00 •The approach of the course: 00:03:00 •Section Overview: 00:01:00 •What Is Trauma?: 00:09:00 •What Is PTSD? Diagnosis of PTSD: 00:10:00 •How Are Traumatic Memories Processed?: 00:09:00 •Physical and Health Issues Associated with Trauma: 00:08:00 •Thinking about Coping with PTSD & Trauma: 00:06:00 •Integrating CBT, DBT, ACT Overview: 00:01:00 •What is Cognitive Behavioral Therapy (CBT)?: 00:03:00 •ABC Model - Thought, Emotions & Behavior: 00:04:00 •Understanding Feedback Loops: 00:04:00 •Behavioral Coping: 00:02:00 •Exposure Therapy for PTSD & Trauma: 00:07:00 •Stress Inoculation Training (SIT) for PTSD & Trauma: 00:03:00 •Cognitive Processing Therapy (CPT) PTSD & Trauma: 00:03:00 •What is Dialectical Behavior Therapy (DBT)?: 00:08:00 •What is Acceptance and Commitment Therapy (ACT)?: 00:03:00 •ACT in Action! 6 Core Processes: 00:12:00 •Common Elements of CBT, DBT & ACT: 00:05:00 •Building a Strong Foundation: Breathing: 00:06:00 •Abdominal Breathing for Anxiety: 00:05:00 •PMR Progressive Muscle Relaxation a CBT Technique for Anxiety & PTSD: 00:07:00 •Relaxation without Tension a CBT Technique for Anxiety & PTSD: 00:02:00 •Cue Controlled Relaxation a CBT Technique for Anxiety & PTSD: 00:02:00 •Using Your Mind to Relax and Develop Awareness: 00:03:00 •Decreasing the Power of Negative Thoughts: 00:06:00 •Section Conclusion: 00:03:00 •Section Introduction: 00:02:00 •Self-help: Effects of PTSD on Goals and Values: 00:15:00 •Self-help: Creating a Change: 00:10:00 •Self-help: Facing Feared Situation: 00:10:00 •Self-help: Everyday Mindfulness Exercise: 00:05:00 •Self-help: Connecting with Others: 00:10:00 •Self-help: Emotion Diary Cards: 00:05:00 •Self-help: Identifying Emotions: 00:05:00 •Decreasing PTSD Symptoms through Writing: 00:05:00 •8 Limited Thinking Patterns from CBT: 00:01:00 •Filtering: 00:02:00 •Polarized Thinking: 00:02:00 •Overgeneralization: 00:02:00 •Mind Reading: 00:02:00 •Catastrophizing: 00:01:00 •Magnifying: 00:02:00 •Personalization: 00:01:00 •Shoulds: 00:02:00 •Composing Balanced Alternative Thoughts: 00:08:00 •Focusing on Your Thoughts: 00:07:00 •Invalidating Thoughts: 00:06:00 •Mindfulness and Grounding: 00:05:00 •Imagery Rehearsal for Nightmares: 00:02:00 •Developing Wise Mind: 00:04:00 •Do You Need Professional Help?: 00:04:00 •Do You Need Therapist?: 00:04:00 •Conclusion: 00:02:00 •Resource - Treating Post Traumatic Stress Disorder: 00:00:00 •Assignment - Treating Post Traumatic Stress Disorder: 00:00:00
Overview This comprehensive course on Office Admin and Reception will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Office Admin and Reception comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Office Admin and Reception. It is available to all students, of all academic backgrounds. Requirements Our Office Admin and Reception is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 17 sections • 56 lectures • 11:17:00 total length •Module 01: Introduction to Reception and Receptionist: 00:28:00 •Module 02: Business Telephone Skills: 00:21:00 •Module 03: Representing Your Boss and Company: 00:36:00 •Module 04: Mail Services and Shipping: 00:27:00 •Module 05: Travel Arrangements: 00:26:00 •Module 06: Organising Meeting and Conferences: 00:27:00 •Module 07: Time Management: 00:37:00 •Module 08: Record Keeping and Filing Systems: 00:30:00 •Module 09: Business Writing Skills: 00:42:00 •Module 10 :Organisational Skills: 00:27:00 •Module 11: Communication Skills: 00:27:00 •Module 12: Customer Service: 00:18:00 •Module 13: Effective Planning and Scheduling: 00:48:00 •Module 14: Invoicing/Petty Cash: 00:29:00 •Module 15: Business Environment: 00:18:00 •How to Get the most of the course: 00:01:00 •Text formulas in Excel: 00:08:00 •Text Formulas Exercise: 00:01:00 •Text Formulas Exercise (answers): 00:01:00 •Mathematical Formulas In Excel: 00:04:00 •Mathematical Formulas Exercise: 00:01:00 •Mathematical Formulas Exercise (answers): 00:01:00 •Date and Time Formulas In Excel: 00:05:00 •Date and Time Formulas Exercise: 00:01:00 •Date and Time Exercise Formulas (answers): 00:01:00 •Logic Formulas In Excel: 00:12:00 •Logic Formula Exercise: 00:01:00 •Logic Formula Exercise (answers): 00:01:00 •Financial Formula In Excel: 00:06:00 •Financial Formula Exercise: 00:01:00 •Financial Formula Exercise (answers): 00:02:00 •Informational Formula In Excel: 00:04:00 •Informational Formula Exercise: 00:01:00 •Informational Formula Exercise (answers): 00:01:00 •Getting Traffic To Your Site: 01:00:00 •Menu Example with Excel Vlookup: 00:08:00 •Wildcard Search with Excel Vlookup: 00:09:00 •Looking to the Left with Excel Vlookup: 00:17:00 •2-Way Lookup: 00:14:00 •Comparing Lists with Excel Vlookup: 00:03:00 •Microsoft Excel Vlookup Tips and Tricks: 00:14:00 •Power Query Intro and Excel version: 00:03:00 •Excel Power Query - Introduction: 00:03:00 •Enabling M in Power Query: 00:02:00 •Transform Data - Trim in Excel Power Query: 00:05:00 •Transform Data - Format Dates and Values in Excel Power Query: 00:02:00 •Simple Expressions: 00:08:00 •Simple Expressions - Nested Expressions: 00:03:00 •Transform Data - Parsing URLs in Excel Power Query: 00:05:00 •Variables: 00:08:00 •Formatting Excel Keyboard Shortcuts: 00:02:00 •Table Excel Keyboard Shortcuts: 00:02:00 •Editing Excel Keyboard Shortcuts: 00:05:00 •Formula Excel Keyboard Shortcuts: 00:03:00 •Workbook Excel Keyboard Shortcuts: 00:02:00 •Handy Excel Shortcuts Keyboard Shortcuts: 00:05:00