11919 Courses in Cardiff delivered Online

Did you know that over 12 million people in the UK now file a Self-Assessment tax return [GOV.UK]? Understanding tax is no longer just for accountants; it's a valuable skill for anyone who wants to take control of their financial future. This comprehensive Self-Assessment Tax with Accounting and Finance (Payee, Payroll and Wages) course equips you with the knowledge and theoretical foundation to navigate the UK tax system confidently. This Tax Accounting and Finance with Payroll course goes beyond the basics, providing a deep dive into Self-Assessment tax returns, income tax complexities, National Insurance, and various other taxes applicable in the UK. You'll also gain a solid understanding of Payroll and how it integrates with Tax Accounting and Finance. Learning Outcomes: Understand the structure and administration of the UK tax system. Gain comprehensive knowledge of individual and corporate tax obligations. Master the procedures for submitting self-assessment tax returns. Develop expertise in national insurance and payroll management. Acquire in-depth knowledge of value-added tax (VAT) and capital gains tax. Learn the principles of double-entry accounting and financial analysis. What will make you stand out? Upon completion of this online Tax Accounting and Finance with Payroll course, you will gain the following: CPD QS Accredited Proficiency with thisTax Accounting and Finance with Payroll course. After successfully completing Tax Accounting and Finance with Payroll course , you will receive a FREE PDF Certificate from REED as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials of this Tax Accounting and Finance with Payroll course. The online test with immediate results You can study and complete Tax Accounting and Finance with Payroll course at your own pace. Study for Tax Accounting and Finance with Payroll course using any internet-connected device, such as a computer, tablet, or mobile device. Learn at your own pace from the comfort of your home, as the rich learning materials of this Tax Accounting and Finance with Payroll course are accessible from any place at any time. The Tax Accounting and Finance with Payroll curriculums are divided into tiny bite-sized modules by industry specialists. And you will get answers to all your queries from our experts. So, enrol and excel in your career with Compliance Central. Curriculum Breakdown Module 01: Tax System and Administration in the UK: Explore the foundational aspects of the UK's tax system. Module 02: Tax on Individuals: Understand the tax obligations and reliefs available to individuals. Module 03: National Insurance: Learn about the national insurance contributions and their significance. Module 04: How to Submit a Self-Assessment Tax Return: Master the process of filing accurate self-assessment tax returns. Module 05: Fundamentals of Income Tax: Gain insights into the principles and calculations of income tax. Module 06: Advanced Income Tax: Delve deeper into complex income tax scenarios and regulations. Module 07: Payee, Payroll and Wages: Understand payroll management and wage calculations. Module 08: Value Added Tax: Learn about VAT regulations and their application. Module 09: Corporation Tax: Explore the tax responsibilities of corporate entities. Module 10: Capital Gains Tax: Understand the implications and calculations of capital gains tax. Module 11: Inheritance Tax: Gain knowledge of inheritance tax and estate planning. Module 12: Import and Export: Learn the tax implications of international trade. Module 13: Double Entry Accounting: Master the fundamentals of double-entry accounting. Module 14: Management Accounting and Financial Analysis: Understand financial analysis and management accounting principles. Module 15: Career as a Tax Accountant in the UK: Discover the career opportunities available for tax accountants in the UK. Self-Assessment Tax with Accounting and Finance (Payee, Payroll and Wages) Course Certificate of Achievement After successfully completing this Self-Assessment Tax with Accounting and Finance (Payee, Payroll and Wages) course, you will get an instant PDF certificate from Reed for free. Quality Licence Scheme Endorsed Certificate of Achievement: Upon successful completion of the course, you will be eligible to order an original hardcopy certificate of achievement. This prestigious certificate, endorsed by the Quality Licence Scheme, will be titled 'Diploma in Tax at QLS Level 5'. Your certificate will be delivered directly to your home. The pricing scheme for the certificate is as follows: £109 GBP for addresses within the UK. Please note that delivery within the UK is free of charge. Module 01: Tax System and Administration in the UK 17:55 1: Module 01: Tax System and Administration in the UK 17:55 Module 02: Tax on Individuals 12:37 2: Module 02: Tax on Individuals 12:37 Module 03: National Insurance 10:18 3: Module 03: National Insurance 10:18 Module 04: How to Submit a Self-Assessment Tax Return 07:18 4: Module 04: How to Submit a Self-Assessment Tax Return 07:18 Module 05: Fundamental of Income Tax 24:04 5: Module 05: Fundamental of Income Tax 24:04 Module 06: Advanced Income Tax 23:25 6: Module 06: Advanced Income Tax 23:25 Module 07: Payee, Payroll and Wages 12:44 7: Module 07: Payee, Payroll and Wages 12:44 Module 08: Value Added Tax 16:49 8: Module 08: Value Added Tax 16:49 Module 09: Corporation Tax 11:38 9: Module 09: Corporation Tax 11:38 Module 10: Capital Gain Tax 15:36 10: Module 10: Capital Gain Tax 15:36 Module 11: Inheritance Tax 19:09 11: Module 11: Inheritance Tax 19:09 Module 12: Import and Export 11:08 12: Module 12: Import and Export 11:08 Module 13: Double Entry Accounting 06:43 13: Module 13: Double Entry Accounting 06:43 Module 14: Management Accounting and Financial Analysis 08:32 14: Module 14: Management Accounting and Financial Analysis 08:32 Module 15: Career as a Tax Accountant in the UK 11:09 15: Module 15: Career as a Tax Accountant in the UK 11:09 Order Your CPD Quality Standard Certificate (Optional) 01:00 16: CPD Certificate (Optional) 01:00 Order Your QLS Endorsed Certificate (Optional) 01:00 17: QLS Certificate (Optional) 01:00 Who is this course for? Anyone from any background can enrol in this Self-Assessment Tax with Accounting and Finance (Payee, Payroll and Wages) course. Requirements To enrol in this Self-Assessment Tax with Accounting and Finance (Payee, Payroll and Wages) course, all you need is a basic understanding of the English Language and an internet connection. Career path After Self-Assessment Tax with Accounting and Finance (Payee, Payroll and Wages) course you will be able for : Tax Accountant Payroll Specialist Tax Advisor Tax Consultant Tax Manager Corporate Tax Analyst International Tax Specialist This Tax Accounting and Finance with Payroll course provides a strong theoretical foundation to launch a rewarding career in the ever-evolving world of taxation. Certificates Reed courses certificate of completion Digital certificate - Included Will be downloadable when all lectures have been completed CPD Quality Standard Certificate Digital certificate - £7.99

Parcel Delivery Training course is for those who want to advance in this field. Throughout this course, you will learn the essential skills and gain the knowledge needed to become well versed in Parcel Delivery Training. Our course starts with the basics of Parcel Delivery Training and gradually progresses towards advanced topics. Therefore, each lesson of this Parcel Delivery Training is intuitive and easy to understand. Main Course: Parcel Delivery Training 3 Free Courses Course 01: Manual Handling at Work Certificate Course 02: Driver Safety Awareness Course 03: Car Mechanic Training Parcel Delivery Training Course Learning Outcomes: Upon successful completion of this highly appreciated Parcel Delivery Training course, you'll be a skilled professional, besides- Understanding the Key Roles of Delivery Driving How to distribute and collect How to Maintain Records Concept of Driver CPC Concept of Traffic Laws Conventional Parking and Reversing Warnings about driving in adverse weather conditions Learn how to maintain and keep vehicles safe Key Highlights for Parcel Delivery Course: CPD Accredited Course Unlimited Retake Exam & Tutor Support Easy Accessibility to the Course Materials 100% Learning Satisfaction Guarantee Lifetime Access & 24/7 Support Self-paced Course Modules Covers to Explore Multiple Job Positions Curriculum Breakdown Parcel Delivery Training Course Module 01: Introduction to the Delivery Driving Module 02: Delivery and Collection Module 03: Maintaining Records Module 04: Effective Route Planning Module 05: Stress Management Module 06: Driver CPC Module 07: Maintain Traffic Laws Module 08: Parking and Reversing Module 09: Driving in Adverse Weather Condition Module 10: Safety Regulations and Hygiene Module 11: Vehicle Maintenance and Safety Module 12: Zero Contact Delivery Methods CPD 20 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this course. This course particularly recommended for- Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Requirements Learners seeking to enrol for this Course should meet the following requirements; Basic knowledge of English Language, which already you have Be age 16 years or above Basic Knowledge of Information & Communication Technologies for studying online or digital platform. Stable Internet or Data connection in your learning devices. Career path After completing this course, you can explore trendy and in-demand jobs related to Parcel Delivery Training, such as- Parcel Delivery Driver Parcel Sorter Warehouse Operative Delivery Lead Customer Services Assistant Explore each of the roles available and how you can start your career in Parcel Delivery. Certificates 4 CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate Each CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificates. Delivery Charge Inside the UK: Free Outside of the UK: £9.99

Delving into the world of performance improvement and financial insight, this course explores three dynamic methodologies: Theory of Constraints (TOC), Throughput Accounting, and Lean Accounting. Designed to help learners understand how bottlenecks affect organisational flow and profitability, the course breaks down each concept into digestible, well-paced modules. TOC introduces the logic of constraint-based thinking, Throughput Accounting reshapes how financial outcomes are viewed, and Lean Accounting sharpens the focus on customer value without the clutter of traditional costing. Whether you're managing budgets or refining operational efficiency, this course offers clear strategies that speak the language of results. With easy-to-follow explanations and engaging visuals, it helps make sense of complex theories without drowning learners in jargon. By the end, you'll be equipped with fresh perspectives that can support smarter, quicker decision-making—without spreadsheets throwing tantrums. Learning Outcomes: Understand the fundamental concepts of Theory of Constraints, Throughput Accounting and Lean Accounting. Be able to measure business performance using Throughput Accounting. Understand Lean Accounting concepts and how to create lean performance measures. Learn how to manage by value stream and quantify the benefits of improvement activity. Be able to plan by value stream and use the tools of Lean Accounting. Apply the concepts learned to enhance business performance and profitability. This course offers a comprehensive understanding of the Theory of Constraints, Throughput Accounting and Lean Accounting. It is ideal for anyone interested in improving their business processes and financial management skills. You will learn how to measure business performance using Throughput Accounting, as well as how to create lean performance measures. Additionally, you will be introduced to the tools of Lean Accounting, and learn how to manage by value stream, quantify the benefits of improvement activity, and plan by value stream. By the end of this course, you will have a solid understanding of these essential business concepts, and be able to apply them to your organisation, enhancing its performance and profitability. How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The course is ideal for highly motivated individuals or teams who want to enhance their professional skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path You will have the opportunity to explore various job prospects in diverse industries, which offer positions and pay scales including: Operations Manager - £24,000 - £65,000 per annum Lean Six Sigma Specialist - £35,000 - £70,000 per annum Business Analyst - £25,000 - £54,000 per annum Supply Chain Manager - £29,000 - £68,000 per annum Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

About Course Sage 50 Accounts: Master the Popular Accounting Software Learn how to use Sage 50 Accounts, one of the most popular accounting software solutions available, with this comprehensive online course. This course is designed for everyone, from beginners to experienced professionals. You will learn everything you need to know to use Sage 50 Accounts effectively, from setting up a new company to creating year-end reports. The course is taught by industry experts and covers a wide range of topics, including: Setting up and managing a company Recording transactions Payroll processing Creating reports Tax compliance You will learn through a combination of video lessons, interactive exercises, and self-paced assessments. By the end of the course, you will be able to: Use Sage 50 Accounts to manage all aspects of your accounting Create accurate and timely financial reports Comply with all relevant tax regulations Why study this course? Sage 50 Accounts is a powerful accounting software solution used by millions of businesses worldwide. Learning how to use Sage 50 Accounts can help you to save time and improve the efficiency of your accounting processes. Sage 50 Accounts is a highly sought-after skill by employers. This course is perfect for: Small business owners Bookkeepers and accountants Anyone who wants to learn a new accounting skill Enroll today and start your journey to becoming a Sage 50 Accounts expert! Course features: Taught by industry expert Comprehensive coverage of all aspects of Sage 50 Accounts Interactive exercises and self-paced assessments Requirements: For practice purposes, you should have Sage 50 Software installed on your PC. The software is not included with this course. What Will You Learn? Use Sage 50 Accounts to manage all aspects of your accounting Create accurate and timely financial reports Comply with all relevant tax regulations Course Content Getting Started Getting Started Setting up of the System Virtual Tour of Sage 50cloud Accounts Edit and Modify Default Chart of Accounts Add a Business Bank Account, Credit Card Account and Petty Cash Account Creating and Deleting Departments Customers and Suppliers Setting up Customers and Suppliers Create a Project List Entering Purchase (Supplier Invoice), Purchase Credit Note, Purchase Order.. Entering Sales Fixed Assets Fixed Asset Register Bank Payments and Receipts Bank Payments and Transfer Recording Customer Receipts and Supplier Payments Adding Recurring Items Petty Cash Petty Cash Account Bank Reconciliation with Bank Feed Bank Reconciliation - Current Account Bank Reconciliation - Petty Cash and Credit Card Aged Reports Aged Reports Payroll Journals Payroll Posting and Payroll Journal Vat Return (Making Tax Digital) Vat Return Opening balances on Sage 50 Cloud Accounts Opening Balances on Sage 50 Year End Journals Year End Journals Cash Flow, Budgets and Accountant's Report Cash Flow, Budgets and Accountant's Reports Apps and Add-ons Apps and Add-ons Correction of Error, Backup and Restore Correction of Error, Back Up and Restore Course Book Coursebook for Sage 50 Cloud Accounts (V.29) - 2023 A course by Ujjwala D'Souza MAAT, Sage/Xero/Quickbooks Trainer/Advisor RequirementsFor practice purposes, you should have Sage 50 Software installed on your PC. The software is not included with this course. Audience Small business owners Bookkeepers and accountants Anyone who wants to learn a new accounting skill Audience Small business owners Bookkeepers and accountants Anyone who wants to learn a new accounting skill

Facilities Management Course Facilities management plays a key role in maintaining smooth day-to-day operations across various sectors. The Facilities Management Training Diploma is a comprehensive course designed to provide learners with the core skills and knowledge needed to manage facilities effectively and efficiently. This course covers everything from space planning and vendor management to workplace safety and sustainable practices. Whether you’re looking to begin a career in facilities management or enhance your existing skills, this course will equip you with practical strategies for overseeing property, coordinating services, and ensuring compliance with legal and health standards. With a strong focus on real-world application, learners will gain confidence in managing buildings, people, and processes to support business goals. Course Curriculum Module 01: Introduction to Facility Management Module 02: Space Management Module 03: Managing Workplace Services Module 04: Human Resource and Contract Management Module 05: Lease Purchase and Vendor Management Module 06: Health and Safety at Work Module 07: Sustainable Facility Management Module 08: Maintenance and Repairs Module 09: Project Management Module 10: Business Development and Succession Planning (Learn more about this online course)

Health and Social Care Communication Skills Effective communication is a vital part of health and social care. This Health and Social Care Communication Skills course offers practical knowledge and techniques to enhance how professionals interact with patients, families, and colleagues. You’ll learn about professional behaviour, communication types, patient understanding, and how to maintain confidentiality in healthcare settings. Through this course, you will gain an understanding of medical terms, patient interaction techniques, and ethical issues in health communication. Whether you’re starting your career or looking to strengthen your current skills, this course offers the tools to build strong, respectful, and effective communication in any care environment. Course Curriculum Module 1. Introduction to Health and Social Care Module 2: Communication and its Relevance Module 3: Importance of Communication in Healthcare Module 4: Professional Communication and Behaviour Module 5: Interviewing Techniques Module 6: Adapting Communication to a Patient's Ability to Understand Module 7: Confidentiality in a Medical Environment Module 8: Human Body Vocabulary with Pictures Module 9: Equipment, Instrument and Lab Tests Module 10: Legal aspects and Ethics Module 11: Medical Jargon and Terminology Module 12: Acronyms and Abbreviation (Learn more about this online course)

Course Duration: 1–2 days (or modular format across 3–4 sessions) Target Audience: Professionals at all levels seeking to improve workplace communication, strengthen relationships, and increase collaboration and influence. Course Objectives By the end of this course, participants will be able to: Communicate clearly and confidently in a range of professional situations. Adapt communication styles to suit different audiences and contexts. Build strong interpersonal relationships using emotional intelligence. Navigate difficult conversations and resolve conflict effectively. Enhance active listening, feedback, and assertiveness skills. Course Outline Module 1: Foundations of Communication The communication process: sender, receiver, and barriers Verbal, non-verbal, and written communication The impact of tone, body language, and intent Common communication pitfalls in the workplace Module 2: Developing Interpersonal Awareness Self-awareness and emotional intelligence (EQ) Understanding personal communication styles (DISC, MBTI or similar tools) Building rapport and trust The importance of empathy in professional relationships Module 3: Active Listening and Feedback Skills Listening to understand vs listening to respond Techniques for active listening Giving feedback constructively Receiving and acting on feedback Module 4: Assertive Communication Passive, aggressive, passive-aggressive vs assertive styles Setting boundaries and expressing needs clearly Using “I” statements and confident body language Role-playing assertiveness scenarios Module 5: Adapting Communication to Context Communicating with different personality types Navigating workplace hierarchy and power dynamics Cultural sensitivity and inclusive language Tailoring communication for emails, meetings, and presentations Module 6: Managing Difficult Conversations and Conflict Identifying sources of conflict Conflict resolution strategies (e.g. Interest-Based Relational Approach) Staying calm under pressure Structuring difficult conversations using frameworks (e.g. SBI – Situation, Behaviour, Impact) Module 7: Collaborative Communication in Teams The role of communication in high-performing teams Group dynamics and psychological safety Facilitating discussions and encouraging contribution Virtual communication best practices Delivery Style Engaging facilitation with practical exercises Role-plays, group discussions, and real-life scenarios Self-reflection activities and personal action planning Assessment and Outcomes Participation in interactive activities Completion of a communication skills self-assessment Development of a personalised communication improvement plan Course Materials Provided Participant workbook and slides Communication style diagnostic tool (optional) Templates for feedback and conversation planning Follow-up resources and reading list

Course Duration: Half-day, 1-day, or modular delivery over 2–3 sessions Target Audience: Managers, team leaders, HR professionals, and employees who want to foster trust, openness, and inclusivity within their teams or organisations. Course Objectives By the end of this course, participants will be able to: Understand the concept and importance of psychological safety. Recognise how psychological safety impacts team performance and wellbeing. Identify behaviours and practices that support or undermine psychological safety. Develop strategies to create inclusive, respectful, and open team cultures. Apply tools to encourage constructive feedback, innovation, and open dialogue. Course Outline Module 1: What is Psychological Safety? Definition and origin (Dr Amy Edmondson’s research) Why psychological safety matters: the business and human case Link between psychological safety, innovation, collaboration, and retention Misconceptions: It’s not about comfort or avoiding challenge Module 2: Assessing the Current Environment Signs of a psychologically safe vs unsafe environment Common team behaviours and leadership pitfalls Self-assessment: how psychologically safe is my team? Module 3: Building the Foundations The four stages of psychological safety: Inclusion safety Learner safety Contributor safety Challenger safety Role of trust, empathy, and emotional intelligence The leader’s role in creating safe environments Module 4: Practical Strategies to Foster Safety Encouraging open communication and constructive disagreement Creating space for risk-taking and vulnerability Responding to feedback and mistakes without blame Speaking up behaviours – how to model and support them Module 5: Embedding Psychological Safety into Team Culture Meeting practices that promote psychological safety How to give and receive feedback safely Inclusive decision-making and respectful challenge Recognising and rewarding candour and contribution Module 6: Leading with Psychological Safety Coaching conversations and active listening Managing difficult conversations and underperformance safely Supporting neurodiverse or marginalised voices Sustaining safety under pressure and during change Delivery Style Facilitated discussions and group work Role plays, reflection activities, and real-life scenarios Peer learning and action planning Optional pre-work or post-session surveys Course Materials Provided Participant workbook Psychological safety assessment toolkit Conversation starter guide Leadership checklist for building safety Personal and team action plan Optional Add-ons Team psychological safety assessments (anonymous survey) Post-course coaching or leadership debrief Co-delivery with DEI (Diversity, Equity & Inclusion) workshops Integration with feedback or team development programs

Course Duration: 1 or 2 days (or modular format across 3–4 sessions) Target Audience: Team leaders, managers, project leads, HR professionals, and change champions responsible for initiating or supporting change within their teams or organisations. Course Objectives By the end of this course, participants will be able to: Understand the dynamics and psychology of organisational change. Apply change models to plan and implement change effectively. Communicate change with clarity and empathy. Anticipate and manage resistance to change. Sustain momentum and embed change in culture and practice. Course Outline Module 1: The Nature of Change Why change initiatives succeed or fail Types of organisational change (strategic, cultural, technological, etc.) The human side of change: uncertainty, fear, and motivation Change vs transformation Module 2: Change Management Models Lewin’s Change Model (Unfreeze–Change–Refreeze) Kotter’s 8-Step Change Model ADKAR (Awareness, Desire, Knowledge, Ability, Reinforcement) Choosing and applying the right model for your context Module 3: Planning and Leading Change Assessing readiness and mapping stakeholders Creating a compelling vision for change Developing a change plan and roadmap Roles and responsibilities of leaders and change agents Module 4: Communicating Through Change Crafting key messages and change narratives Communicating with transparency and empathy Engaging employees and addressing concerns Channels, timing, and frequency of communication Module 5: Managing Resistance and Building Buy-In Identifying sources of resistance Strategies to understand and reduce resistance Building coalitions and early adopters Creating participation and ownership Module 6: Embedding and Sustaining Change Reinforcement strategies and recognition Aligning systems, structures, and behaviours Monitoring progress and adjusting plans Measuring change success (KPIs, feedback loops) Module 7: Leading Yourself Through Change Emotional resilience and adaptability Supporting your team while navigating uncertainty Mindsets for change leadership Self-reflection and personal action plan Delivery Style Interactive workshops with case studies and real-life examples Group discussions, change simulations, and planning activities Practical tools and templates for immediate workplace use Course Materials Provided Participant workbook Change management templates (e.g. stakeholder map, change comms plan) Change models quick reference guide Personal action plan template Optional Add-ons Custom case study based on your organisation’s current change program Post-course coaching or implementation support Manager toolkit for cascading change conversations

Course Duration: 1–2 days (or modular format across 3–4 sessions) Target Audience: Professionals at all levels seeking to improve workplace communication, strengthen relationships, and increase collaboration and influence. Course Objectives By the end of this course, participants will be able to: Communicate clearly and confidently in a range of professional situations. Adapt communication styles to suit different audiences and contexts. Build strong interpersonal relationships using emotional intelligence. Navigate difficult conversations and resolve conflict effectively. Enhance active listening, feedback, and assertiveness skills. Course Outline Module 1: Foundations of Communication The communication process: sender, receiver, and barriers Verbal, non-verbal, and written communication The impact of tone, body language, and intent Common communication pitfalls in the workplace Module 2: Developing Interpersonal Awareness Self-awareness and emotional intelligence (EQ) Understanding personal communication styles (DISC, MBTI or similar tools) Building rapport and trust The importance of empathy in professional relationships Module 3: Active Listening and Feedback Skills Listening to understand vs listening to respond Techniques for active listening Giving feedback constructively Receiving and acting on feedback Module 4: Assertive Communication Passive, aggressive, passive-aggressive vs assertive styles Setting boundaries and expressing needs clearly Using “I” statements and confident body language Role-playing assertiveness scenarios Module 5: Adapting Communication to Context Communicating with different personality types Navigating workplace hierarchy and power dynamics Cultural sensitivity and inclusive language Tailoring communication for emails, meetings, and presentations Module 6: Managing Difficult Conversations and Conflict Identifying sources of conflict Conflict resolution strategies (e.g. Interest-Based Relational Approach) Staying calm under pressure Structuring difficult conversations using frameworks (e.g. SBI – Situation, Behaviour, Impact) Module 7: Collaborative Communication in Teams The role of communication in high-performing teams Group dynamics and psychological safety Facilitating discussions and encouraging contribution Virtual communication best practices Delivery Style Engaging facilitation with practical exercises Role-plays, group discussions, and real-life scenarios Self-reflection activities and personal action planning Assessment and Outcomes Participation in interactive activities Completion of a communication skills self-assessment Development of a personalised communication improvement plan Course Materials Provided Participant workbook and slides Communication style diagnostic tool (optional) Templates for feedback and conversation planning Follow-up resources and reading list