25752 Courses in Cardiff delivered Online

This one-day course introduces the field of user experience and provides an excellent entry point to our other specialised training courses. UX processes and practices have become a central component of product design, service design and web design.

Duration 1 Days 6 CPD hours This course is intended for This course is designed for students who already have experience creating Modern SharePoint sites and populating them with content, who want to learn advanced features to extend SharePoint's capabilities, make information easier to find and manage, use SharePoint features to improve governance and compliance, and improve the security of information and services within the SharePoint environment. Overview Create a custom site template to reduce the time spent creating similarly configured SharePoint sites. Configure managed metadata, including custom term sets, content types, and metadata-based navigation. Control access through permissions. Improve overall security of sites, lists, libraries, folders, list items, and documents. Microsoft© SharePoint©, in conjunction with the Microsoft 365? productivity and office automation suite, provides tools to create and manage a corporate intranet, facilitate content sharing and collaboration, and enable users to create, access, store, and track documents and data in a central location. Users who already have experience as SharePoint site members and owners may be ready to move on to more advanced site-building tasks such as using custom site templates, custom themes, applying advanced permissions settings, improving security, and preparing sites to support governance and compliance. Advanced site builders may be ready to undertake more advanced site management tasks, working in conjunction with their SharePoint Administrator to create and use custom site templates, term sets and metadata, manage information governance and compliance, and get deeper into SharePoint security configuration. This course focuses on these advanced site-building and administration tasks. Prerequisites To ensure your success in this course, you should have SharePoint site user skills such as the ability to view and enter data in SharePoint lists and libraries, and to navigate a typical SharePoint site. You should also have intermediate site builder skills such as the ability to create a SharePoint site, apply a site template, populate sites with pages, create lists and libraries, and connect a site to a hub site. NOTE: This course was developed using Microsoft 365 Business Standard edition. If you opt to use one of the Enterprise editions, be sure to key the course activities before you deliver the class so you will be able to anticipate any differences that students might see with the edition you use. Lesson 1: Creating Custom Site Templates Topic A: Prepare a Site Script Topic B: Generate and Use a Custom Site Template Lesson 2: Managing Content Services Topic A: Plan and Configure Managed Metadata Topic B: Create and Manage Content Types Topic C: Use Managed Metadata for Navigation and Filtering Lesson 3: Controlling Access Through Permissions Topic A: Assign Permissions Topic B: Manage Permissions Inheritance Lesson 4: Improving Security Topic A: Manage Access at the Site Level Topic B: Manage Access at the Tenant Level

Customer care, customer service, Moccasin Approach,

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. Overview In this course, you will explore the background and techniques of customer interactions. You will: ?Describe the benefits of customer service, identify internal customers, identify the benefits to you of giving good customer service, and identify how you can help your company to excel. ?Identify the major trends in customer service today and the combination of criteria required for customer satisfaction. ?Identify the benefits of bringing respect, emotional support, and a personal touch to customer interactions, and apply the personal touch to customer interactions. ?Identify the six categories of face-to-face communication, the critical success factors in face-to-face communication, and the benefits of actively listening to your customers. ?Identify remote customer service communication channels and apply remote customer service best practices. ?Identify guidelines for handling unreasonable customers, explore ways to handle angry customers, and identify guidelines for handling unhelpful colleagues. ?Take action to increase the loyalty of the customers you serve. You will also identify guidelines for dealing with moments of truth, identify the benefits of customer complaints, identify the steps in the service recovery process, and analyze the moments of truth in a real-life situation. As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company?s bottom line and make a customer?s life a little easier. 1 - Understanding Customer Service Describe Customer Service Benefits Recognize the Importance of Internal Customer Service Identify How Customer Service Benefits You Excel with Customer Service 2 - Identifying How Customers Define the Success of Your Company Recognize Trends in Customer Service Identify Criteria for Customer Satisfaction 3 - Increasing Customer Satisfaction Identify Characteristics of the Personal Touch Create Lasting Positive Impressions on Your Customers 4 - Providing Face-to-Face Customer Service Identify Categories of Face-to-Face Contact Understand the Critical Success Factors in Face-to-Face Customer Service Identify the Characteristics of Active Listening 5 - Providing Remote Customer Service Identify Remote Customer Service Communication Channels Apply Remote Customer Service Best Practices 6 - Engaging Difficult Customers Serve Difficult Customers Manage Angry Customers Deal with Difficult or Unhelpful Colleagues 7 - Increasing Customer Loyalty Optimize Moments of Truth Recognize the Value of Customer Complaints Identify the Stages of the Service Recovery Process

The industry standard course in UX research Master the research skills that make UX professionals so valuable. Become a confident, credible and effective user researcher with a globally recognised qualification. Who is it for? UX professionals Aspiring UX researchers Duration 16 weeks Commitment 3 hours per week Format Online, self-paced with live support and mentoring Why take this user research course: Gain the most in-demand skills* and boost your career in a thriving industry. Learn a complete range of UX research methods. Expand your toolkit to conduct high-quality research at pace. Become an insights expert. Translate findings into actionable insights and communicate them with conviction. Showcase your expertise. Build a professional user research portfolio and earn a university credit-rated qualification. Get the confidence to succeed. Count on our mentors, career advisors and student community throughout your journey. *Research is one of the top 10 most in-demand skills globally (LinkedIn, 2023). A comprehensive, in-depth curriculum This user research course has been created and validated by experts in UX research. It is credit-rated by Glasgow Caledonian University. Self-paced learning gives you the flexibility to study in your own time. Monthly deadlines and submissions give you structure and accountability. The best of both worlds. Module 1 Introduction to user research Understand the role of a UX researcher. Explore the types, methods and ethics of research. Module 2 Planning the research Learn how to build a research plan, collaborate with stakeholders, recruit participants and manage data. Module 3 Fundamental user research skills Master the core skills of interviewing and usability testing. Learn how to moderate and take notes. Module 4 Expanding your toolkit Explore qualitative research methods like ethnography, contextual enquiry, service safaris and diary studies. Module 5 Analysing qualitative research Learn to analyse research data and translate it into user goals, affinity diagrams, personas and journey maps. Module 6 Quantitative research Learn to design, conduct and analyse online surveys, A/B tests and more. Module 7 Communicating the research Learn how to report and present your findings with confidence. Module 8 AI for user research Explore how AI tools can assist researchers. Project Portfolio project Build a professional portfolio to showcase your research expertise.

Are you excited to dive into the world of UI/UX but need help figuring out where to begin? Don't worry; you are at the right place. The goal of UI/UX design is to create a positive user experience that encourages customers to remain loyal to a brand or product. While the UX Designer determines how the user interface functions, the UI Designer determines how the user interface appears. This course is a comprehensive guide on how to become a UI UX Designer and discusses other relevant UI/UX topics. You'll learn everything from opening the program, using tools and knowing when to use them, collaborating with others and rolling out your new design. You will also learn essential skills to maximise your workflows, such as Graphics Design, Photoshop and Illustrator, Animation, Website making and many more. So enrol in the course today! Along with this UI & UX Design course, you will get 10 other premium courses. Course 01: Advanced Diploma in User Experience UI/UX Design Course 02: Level 2 Adobe Graphics Design Course Course 03: Basic Adobe Photoshop Course 04: JavaScript Project - Game Development with JS Course 05: Adobe Illustrator Certificate Course Course 06: Diploma in Animation Design Course 07: Ultimate PHP & MySQL Web Development Course & OOP Coding Course 08: Secure Programming of Web Applications Course 09: Complete Web Application Penetration Testing & Security Course 10: Professional Photography Diploma Course 11: Learning Computers and Internet Level 2 So, Enrol UI & UX Design Training now and start taking advantage of this great learning opportunity. Learning Outcomes: Understand the basics of UI (User Interface) and UX (User Experience) design and their role in digital products. Develop knowledge of the design process and tools used in UI & UX design, including wireframing, prototyping, and user testing. Learn the principles of human-centred design and user research, including persona creation, usability testing, and user feedback. Acquire skills in creating visually appealing and user-friendly interfaces, including colour theory, typography, and layout design. Develop proficiency in user flow, navigation design, and accessibility standards, ensuring the design is inclusive and accessible to all users. Enhance problem-solving skills by identifying design challenges and creating solutions to improve user experience. Gain a deep understanding of responsive design and its role in creating consistent and effective user experiences across multiple devices. Learn how to conduct usability testing to validate design decisions and iterate on the design based on user feedback. Gain an understanding of the importance of collaboration between designers, developers, and stakeholders in delivering successful UI & UX designs. Curriculum ofUI & UX Design Bundle Course 01: Advanced Diploma in User Experience UI/UX Design UX/UI Course Introduction Introduction To The Web Industry Foundations of Graphic Design UX Design (User Experience Design) UI Design (User Interface Design) Optimization Starting a Career in UX/UI Design =========>>>>> And 10 More Courses <<<<<========= How will I get my Certificate? After successfully completing the UI & UX Design Training course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 145 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning to design user interfaces (UI UX) Anyone interested in creating their own application, website, or blog UI/UX designers Looking to expand their portfolio Requirements Our UI & UX Design is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. Career path Having these UI & UX Design courses will increase the value of your CV and open you up to multiple job sectors as: UX UI Designer UX & UI Design Manager Creative Designer Graphic Designer Digital Designer Web Designer Product Designer Certificates CPDQS Accredited e-Certificate Digital certificate - Included CPDQS Accredited Hard-Copy Certificate Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Advanced Diploma in User Experience UI/UX Design) absolutely Free! Other hard-copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Teaching and training online using digital tools

This one-day course introduces the field of user experience and provides an excellent entry point to our other specialised training courses. UX processes and practices have become a central component of product design, service design and web design.

This one-day course introduces the field of user experience and provides an excellent entry point to our other specialised training courses. UX processes and practices have become a central component of product design, service design and web design.

24 Hour Flash Deal **25-in-1 Diploma in User Experience Design Mega Bundle** Diploma in User Experience Design Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Diploma in User Experience Design package online with Studyhub through our online learning platform. The Diploma in User Experience Design bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Diploma in User Experience Design course provides complete 360-degree training on Diploma in User Experience Design. You'll get not one, not two, not three, but twenty-five Diploma in User Experience Design courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Diploma in User Experience Design courses are yours for as long as you want them once you enrol in this course This Diploma in User Experience Design Bundle consists the following career oriented courses: Course 01: Advanced Diploma in User Experience UI/UX Design Course 02: Web Design for Beginners: Build Websites in HTML & CSS Course 03: JavaScript Foundations Course 04: Responsive Web Design Course 05: Information Architecture (IA) Fundamentals for Website Design Course 06: Digital Art - Sketching In Photoshop Course 07: ASP.Net MVC and Entity Framework Course 08: Info Graphics Web Design - Affinity Designer Training Course 09: Web Design with Adobe XD Course 10: Diploma in Adobe Illustrator Course 11: jQuery Masterclass Course: JavaScript and AJAX Coding Bible Course 12: Animation Designer (Drawings, Timing, Overlapping, Coloring) Course 13: Adobe After Effects CC: Learn To Create Gradient Animations Course 14: Basics of WordPress Course 15: Shopify: A step by Step Guide to Creating an Online Store Course 16: Learn MySQL from Scratch Course 17: PHP Web Development with MySQL Course 18: Learn Spring & Angular Material with a Full Web Application Course 19: Node JS: API Development with Swagger Interface Description Language Course 20: Python Basic Programming for Absolute Beginners Course 21: Data Analysis, Automating and Visualisation in Excel Course 22: Digital Painting Course Course 23: Digital Media & Interaction Design Diploma Course 24: Customer Relationship Management (CRM) Course 25: Professional Digital Marketing Diploma The Diploma in User Experience Design course has been prepared by focusing largely on Diploma in User Experience Design career readiness. It has been designed by our Diploma in User Experience Design specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Diploma in User Experience Design Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Diploma in User Experience Design bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Diploma in User Experience Design Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Diploma in User Experience Design Elementary modules, allowing our students to grasp each lesson quickly. The Diploma in User Experience Design course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. In this exclusive Diploma in User Experience Design bundle, you really hit the jackpot. Here's what you get: Step by step Diploma in User Experience Design lessons One to one assistance from Diploma in User Experience Designprofessionals if you need it Innovative exams to test your knowledge after the Diploma in User Experience Designcourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Diploma in User Experience Design courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Diploma in User Experience Design certificate and transcript on the next working day Easily learn the Diploma in User Experience Design skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Diploma in User Experience Design training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Diploma in User Experience Design Level 8 Diploma User Experience Design Professional Certification in User Research Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Requirements To participate in this Diploma in User Experience Design course, all you need is - A smart device A secure internet connection And a keen interest in Diploma in User Experience Design Career path You will be able to kickstart your Diploma in User Experience Design career because this course includes various courses as a bonus. This Diploma in User Experience Design is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Diploma in User Experience Design career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free