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In today’s fast-paced business environment, the role of a Telesales Executive has become more crucial than ever. With a focus on driving sales through phone conversations, this course is designed to equip you with the core knowledge and skills needed to succeed in the telesales industry. From mastering effective communication techniques to understanding the key principles of customer persuasion, this course covers everything you need to know to start excelling in telesales. Throughout the course, you’ll learn the strategies that top telesales professionals use to build rapport, overcome objections, and close deals. You’ll also explore how to handle difficult conversations with ease and use your voice as a powerful tool to influence potential clients. Whether you’re new to telesales or looking to enhance your existing skills, this course offers valuable insights and strategies that will help you drive results, increase customer engagement, and boost your sales performance. Prepare yourself for a rewarding career in telesales with the knowledge and confidence to succeed. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Telesales Module 02: Prospecting and Lead Generation Module 03: Sales Techniques and Strategies Module 04: Call Preparation Module 05: Call Response Module 06: Staging the Call Module 07: Dealing with Difficult Situations Module 08: Closing the Call Module 09: Telephone Etiquette Module 10: Sales Metrics and Performance Management Learning Outcomes Enhance your telesales skills and techniques. Master prospecting and lead generation strategies. Develop effective call preparation and response strategies. Successfully navigate and overcome challenging situations. Perfect the art of closing sales calls. Understand the importance of telephone etiquette and sales performance metrics. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Sales professionals aiming to sharpen their telesales skills. Individuals looking to enter the telesales industry. Customer service representatives seeking to transition into telesales. Small business owners interested in improving their sales abilities. Graduates seeking a career in sales. Anyone eager to boost their sales performance and career prospects. Career path Telesales Executive Inside Sales Representative Business Development Executive Sales Coordinator Account Executive Customer Relationship Manager Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Sales Overview: Traffic Psychology and Human Factors Are you looking to delve into the intricate dynamics of traffic psychology and human factors to enhance road safety and optimize transportation systems? Look no further than our comprehensive module package titled 'Traffic Psychology and Human Factors.' Tailored for professionals, researchers, and enthusiasts alike, this series offers profound insights into the behavioral, cognitive, and environmental aspects shaping our roadways.   1. Introduction to Traffic Psychology and Human Factors: Begin your journey by unraveling the core principles and theories underpinning traffic psychology and human factors. Explore the intricate interplay between human behavior, cognition, and the built environment, setting a solid foundation for deeper exploration. 2. Driver Perception and Attention: Delve into the fascinating world of driver perception and attention. Uncover how individuals process and interpret visual information while navigating complex traffic scenarios. Learn strategies to optimize attentional resources and mitigate the risks associated with attentional lapses. 3. Driver Cognition and Decision Making: Embark on an exploration of the cognitive processes driving human decision-making behind the wheel. Analyze how drivers perceive risks, evaluate alternatives, and execute actions in real-time situations. Gain insights into cognitive biases and heuristics influencing driver behavior. 4. Driver Behaviour and Performance: Dive into the realm of driver behavior and performance, where psychology meets practical application. Examine factors influencing driver performance, including stress, fatigue, and emotions. Discover techniques to enhance driver behavior through training, intervention, and design. 5. Road User Behaviour: Expand your understanding beyond drivers to encompass the diverse array of road users. Investigate the behaviors and interactions among pedestrians, cyclists, and motorists. Gain valuable perspectives on shared spaces, conflict resolution, and inclusive design principles. 6. Traffic Psychology and the Environment: Explore the symbiotic relationship between traffic psychology and the environment. Assess how environmental factors, such as infrastructure design and urban planning, shape human behavior and traffic patterns. Unearth strategies for creating safer, more sustainable transportation systems.   Unlock the potential to revolutionize road safety and transportation efficiency with 'Traffic Psychology and Human Factors.' Whether you're an aspiring researcher, transportation planner, or safety advocate, this comprehensive module package equips you with the knowledge and tools needed to navigate the complex landscape of human behavior on the road. Accelerate your understanding, transform your approach, and pave the way towards safer, smarter transportation solutions. Course Curriculum Module 1: Introduction to Traffic Psychology and Human Factors Introduction to Traffic Psychology and Human Factors 00:00 Module 2: Driver Perception and Attention Driver Perception and Attention 00:00 Module 3: Driver Cognition and Decision Making Driver Cognition and Decision Making 00:00 Module 4: Driver Behaviour and Performance Driver Behaviour and Performance 00:00 Module 5: Road User Behaviour Road User Behaviour 00:00 Module 6: Traffic Psychology and the Environment Traffic Psychology and the Environment 00:00

Getting Started The OTHM Level 6 Diploma in Tourism and Hospitality Management is designed to enhance learners' managerial capabilities in the tourism and hospitality industry. Learners will engage in in-depth analysis of current theories and knowledge, using them to provide solutions to complex management issues. Upon program completion, they will be equipped with specialised skills and knowledge essential for effectively planning and supervising their respective areas of work. Additionally, they will have the ability to make informed decisions and adapt skillfully to meet the diverse needs of different tourism and hospitality organisations. Key Benefits Acquires advanced management competencies tailored to the specific requirements of the tourism and hospitality industry. Develops the ability to propose practical solutions to complex management challenges in the field. Gains insight into the importance of technology in the tourism and hospitality sector. Learns to apply theories of global development in the context of tourism. Refines learners' communication and decision-making abilities, enabling them to make informed decisions in dynamic and intricate industry contexts. Presents opportunities for career progression, leading to elevated management positions. Key Highlights The Level 6 Diploma in Tourism and Hospitality Management is well-suited for individuals aspiring to advance their careers in the tourism and hospitality industry. We will ensure your access to the first-class education needed to achieve your goals and dreams and to maximize future opportunities. Remember! The assessment for the qualification is based on assignments only, so you do not need to worry about taking any exams. With the School of Business and Technology London, you can complete the qualification at your own pace by choosing online or blended learning from the comfort of your home. Learning materials, pathway materials, and study guides developed by our qualified tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide you with comprehensive tutor support through our dedicated support desk. If you choose the blended learning option, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience. About Awarding Body OTHM is an established and recognised Awarding Organisation (Certification Body) launched in 2003. OTHM has already made a mark in the UK and global online education scenario by creating and maintaining a user-friendly and skill based learning environment. OTHM has both local and international recognition which aids OTHM graduates to enhance their employability skills as well as allowing them to join degree and/or Master top-up programmes. OTHM qualifications has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Business Studies, Leadership, Tourism and Hospitality Management, Health and Social Care, Information Technology, Accounting and Finance, Logistics and Supply Chain Management. What is included? Outstanding tutor support that gives you supportive guidance all through the course accomplishment through the SBTL Support Desk Portal. Access our cutting-edge learning management platform to access vital learning resources and communicate with the support desk team. Quality learning materials such as structured lecture notes, study guides, and practical applications, which include real-world examples and case studies, will enable you to apply your knowledge. Learning materials are provided in one of the three formats: PDF, PowerPoint, or Interactive Text Content on the learning portal. The tutors will provide Formative assessment feedback to improve the learners' achievements. Assessment materials are accessible through our online learning platform. Supervision for all modules. Multiplatform accessibility through an online learning platform facilitates SBTL in providing learners with course materials directly through smartphones, laptops, tablets or desktops, allowing students to study at their convenience. Live Classes (for Blended Learning Students only) Assessment Internally assessed by the centre and externally verified by OTHM. Assignment-based assessment. No exams. Entry Requirements A relevant NQF/QCF/RQF Level 5 diploma or an equivalent recognized qualification. Learners must be 18 years or older to enrol at the beginning of the course. Learners over 21 years with management experience. English language requirements: Must provide evidence of English language competency for learners from non-English-speaking countries Progression Relevant OTHM Level 7 Diplomas Direct employment This qualification is approved and regulated by Ofqual (Office of the Qualifications and Examinations Regulation). Therefore, learners are also qualified to pursue higher-level qualifications in their field. Why gain a OTHM Qualification? Quality, Standards and Recognitions- OTHM qualifications are approved and regulated by Ofqual (Office of the Qualifications and Examinations Regulation); hence, the learners can be very confident about the quality of the qualifications as well. Career Development to increase credibility with employers- All OTHM qualifications are developed to equip learners with the skills and knowledge every employer seeks. The learners pursuing an OTHM qualification will obtain an opportunity to enhance their knowledge and grow key competencies to tackle situations and work on projects more effectively, which will, in turn, give learners the potential to get promotions within the workplace. Alternatively, it allows them to progress onto an MBA top-up/Bachelor's degree / Master's degree programme around the World. Flexible study options- All OTHM qualifications have a credit value, which tells you how many credits are awarded when a unit is completed. The credit value will indicate how long it will normally take you to prepare for a unit or qualification. Three different types of qualification are: The award is achieved with 1 - 12 credits The certificate is completed with 13 - 36 credits The diploma is completed with at least 37 credits Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Strategic Marketing Reference No : J/616/2676 Credit : 20 || TQT : 200 The goal of this unit is to enhance learners' ability to conduct critical analysis and apply strategic marketing tactics within the framework of tourism and hospitality entities. This includes the creation of strategic marketing blueprints and the evaluation of innovative offerings. Learners are expected to excel in sourcing pertinent information from academic and industry sources. UNIT2- Tourism Policy and Planning Reference No : D/616/2683 Credit : 20 || TQT : 200 This unit enhances learners' comprehension of the basics of tourism policy and planning. Learners will explore theories and concepts derived from public policy, tourism management, and planning. They will also formulate tourism plans that acknowledge the engagement of multiple stakeholders and investigate potential actions to be implemented in a destination. UNIT3- Organisational Behaviour and Performance Reference No : L/616/2677 Credit : 20 || TQT : 200 The objective of this unit is to improve learners' comprehension of the dynamics related to behavior, performance, leadership, and management within tourism and hospitality organisations. UNIT4- Technology in the Tourism and Hospitality Industry Reference No : L/616/2680 Credit : 20 || TQT : 200 The main goal of this unit is to cultivate a deep comprehension in learners regarding the importance of technology within the tourism and hospitality sector. This includes the evaluation of the impact of emerging technologies on organizational operations, as well as the role of the internet and social media in shaping consumer behavior and marketing within the tourism and hospitality industry. UNIT5- Tourism and International Development Reference No : R/616/2681 Credit : 20 || TQT : 200 In this unit, learners will establish an appreciation of the relationship between tourism and international development. They will evaluate theories of international development and apply them within the context of tourism. Furthermore, they will utilize development metrics to measure the extent to which tourism contributes to sustainable development. UNIT6- Researching Tourism and Hospitality Management Reference No : Y/616/2682 Credit : 20 || TQT : 200 The key goal of this unit is to improve learners' skills in developing and carrying out research projects that offer valuable insights for the management of tourism and hospitality organizations. Learners will evaluate methodologies for collecting and analyzing data pertaining to management challenges and, based on this data, draw conclusions to guide future decision-making. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

Prepare for a dynamic career in human resource administration as you immerse yourself in our comprehensive training program.

The Value Driven Project Manager This presentation addresses how core values are formed at the individual level and at the organizational level. It will also address how these values drive personal performance and influence the effectiveness of the professional project manager. Is project management a profession or simply a methodology? While the debate continues, there is no doubt that a well-trained, experienced, professional project manager will make a meaningful addition to any organization. The career-minded project manager is an authority on achieving success, and continually practices and develops the skills necessary to overcome any challenges encountered during the process. This video offers keen insight into how core values are formed at the individual level and at the organizational level, and how these values drive personal performance and influence the effectiveness of the professional project manager. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

The Value Driven Project Manager This presentation addresses how core values are formed at the individual level and at the organizational level. It will also address how these values drive personal performance and influence the effectiveness of the professional project manager. Is project management a profession or simply a methodology? While the debate continues, there is no doubt that a well-trained, experienced, professional project manager will make a meaningful addition to any organization. The career-minded project manager is an authority on achieving success, and continually practices and develops the skills necessary to overcome any challenges encountered during the process. This video offers keen insight into how core values are formed at the individual level and at the organizational level, and how these values drive personal performance and influence the effectiveness of the professional project manager. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Our ISO 9001:2015 QMS Clauses Awareness course is a comprehensive program covering all ten clauses of the standard.

Unleash your true potential with our meticulously designed "Personal Development, Motivation and Career Development - 3 QLS Course Bundle". This extraordinary collection of 8 courses will guide you through a journey of self-discovery, career advancement, and emotional resilience. What sets us apart is the unique blend of three Quality Licence Scheme (QLS) endorsed courses, including 'ZEN: For Personal Development', 'Motivating, Performance Managing, and Maintaining Team Culture in a Remote Team', and 'Career Development'. You'll receive hard-copy certificates for these to showcase your commitment to personal growth. The learning continues with five relevant CPD QS accredited courses such as 'Coaching & Mentoring', 'Spiritual Life Coaching', 'Goal Setting, Motivation, and Resilience for Life', 'The Power of Change', and 'The Power of Creativity'. Each course is a stepping stone towards an enhanced understanding of the self and offers an enriching academic experience. Key Features of the Infection Prevention, PUWER and Cleaning Diploma Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Infection Prevention, PUWER and Cleaning Diploma bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Principles of Infection Prevention and Control QLS Course 02: PUWER QLS Course 03: Cleaning 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Spill Management Training Course 02: PPE Course 03: Personal Hygiene Course 04: COSHH Training for Assessors Course 05: First Aid at Work In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Infection Prevention, PUWER and Cleaning Diploma courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Join us today and embark on an enlightening journey that elevates your personal and professional life, all from the comfort of your home. Learning Outcomes: Grasp Zen teachings for personal development and inner peace. Master remote team leadership and culture management. Develop a comprehensive career advancement strategy. Understand principles of effective coaching and mentoring. Develop spiritual coaching skills for improved life balance. Learn to set goals, motivate yourself, and build resilience. Tap into the power of creativity and change for personal growth. This course bundle serves as a comprehensive guide to personal development, offering tools for self-improvement, career growth, and spiritual balance. Through the exploration of Zen teachings, the dynamics of remote team leadership, and strategies for career development, learners gain insights that fuel both personal and professional growth. The addition of five relevant CPD QS accredited courses further enriches the learner's understanding, equipping them with the necessary theoretical knowledge to navigate the complexities of life. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals seeking personal growth and emotional resilience. Professionals looking for strategies to manage and motivate remote teams. Those interested in spiritual coaching and holistic well-being. Anyone who wants to develop career advancement strategies. Career path Personal Development Coach (£30,000 - £50,000) Remote Team Manager (£35,000 - £55,000) Career Development Advisor (£25,000 - £40,000) Spiritual Life Coach (£20,000 - £45,000) Motivational Speaker (£30,000 - £70,000) Creative Director (£40,000 - £80,000) Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

Boost your business with social media marketing strategies. Learn about content creation, campaigns, analytics, and more. Begin today!

Hone your operational leadership skills and ensure a streamlined business process to increase productivity. Gain mastery of Negotiation Techniques, Supply Chain Management.