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In today's competitive business landscape, mastering Customer Service - Representative skills isn't just beneficial-it's essential for success. Elevating your service from merely good to outstanding isn't a luxury; it's a requirement. We're all part of the "Helping Field," where providing a "Concierge" level of service is paramount. Through this Customer Service - Representative course, you'll delve into the core principles of Customer Service - Representative, uncovering the 5 Tenets of TQM and discovering strategies to boost customer satisfaction while avoiding the 10 Deadly Sins of Customer Service. Understanding the value of each customer and effectively dealing with difficult situations will not only secure their loyalty but also translate into tangible financial gains for your business. With a focus on providing exceptional phone service and insights into why customers choose you over competitors, this Customer Service - Representative course is your ticket to mastering the art of Customer Service - Representative. Our bonus lecture offers final tips to solidify your knowledge and ensure you're equipped to excel in any customer-facing role. Join our Customer Service - Representative course today and become a master of customer satisfaction. Course Learning Outcomes: Develop a deep understanding of Customer Service - Representative principles Learn strategies to boost customer satisfaction and retention Master techniques to effectively deal with difficult customers Gain insights into the financial impact of exceptional customer service Acquire skills to provide outstanding phone support Understand the psychology behind customer purchasing decisions Certificate in Customer Service - Representative at QLS Level 3 Module 1: WHY Customer Service Is CRITICAL To Your Business! Module 2: Good Isn't Good Enough! Module 3: We Are ALL in the 'Helping Field' Module 4: Providing 'Concierge' Level Of Service Module 5: The 5 Tenets Of TQM Module 6: How To Boost Customer Satisfaction Module 7: How To Avoid The 10 Deadly Sins Of Customer Service! Module 8: More Money-Through Customer Retention Module 9:How Much Is A Customer Worth? Module 10: Do You Understand Your Customer? Module 11: Dealing With Difficult Customers Module 12: 'LEAP' Into Customer Service! Module 13: Exceptional Phone Service Module 14: WHY Customers Buy From YOU! $$$ Module 15: BONUS LECTURE!!! FINAL TIPS!!! Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Who is this course for? Certificate in Customer Service - Representative at QLS Level 3 Who is this course for: Customer Service Representative Client Support Specialist Customer Success Manager Front Desk Coordinator Guest Services Associate Call Center Agent Requirements Certificate in Customer Service - Representative at QLS Level 3 To enrol in this Certificate in Customer Service - Representative at QLS Level 3 course, all you need is a basic understanding of the English Language and an internet connection. Career path Certificate in Customer Service - Representative at QLS Level 3 Career Path: Customer Service Representative Call Center Agent Retail Sales Associate Receptionist Administrative Assistant Client Support Specialist Certificates CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Buckle up and prepare for takeoff on an exhilarating journey into the dynamic world of Airport Management. Imagine yourself at the helm of bustling terminals, orchestrating seamless operations, and ensuring the smooth flow of passengers and cargo. Welcome aboard our Level 3 Certificate course, where every module propels you closer to mastering the art of managing one of the busiest hubs of modern civilization. Step into the cockpit of knowledge as you navigate through the intricacies of Airport Management. From mastering the nuances of customer service to overseeing passenger terminal operations, each module of this Level 3 Certificate in Airport Management is a beacon guiding you towards excellence in airport administration. Explore the inner workings of airport components, decipher the secrets of airline scheduling, and delve into the complexities of cargo and security management with our Level 3 Certificate in Airport Management. With a focus on sustainability, innovation, and growth, this Level 3 Certificate in Airport Management course equips you with the tools and insights needed to soar to new heights in the aviation industry. Prepare to embark on a thrilling adventure where every challenge is an opportunity to shine. Join us on this voyage of discovery with our Level 3 Certificate in Airport Management, and let your passion for aviation propel you towards a rewarding career in Airport Management. Learning Outcomes: Gain a comprehensive understanding of Airport Management principles and practices. Develop proficiency in providing exceptional customer service within airport environments. Master the intricacies of passenger terminal and cargo management. Acquire knowledge of aviation noise control and weather management techniques. Explore strategies for sustainable airport operations and security management. Foster innovation and drive growth in airport management practices. Level 3 Certificate in Airport Management Module 01: Introduction to Airport Management Module 02: Airport Customer Service Module 03: Passenger Terminal Management Module 04: Airport Components Module 05: Airport Peaks and Airline Scheduling Module 06: Cargo Management Module 07: Aviation Noise Control Module 08: Weather Control Module 09: Sustainable Airport Management Module 10: Security Management Module 11: Innovation and Growth Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the Level 3 Certificate in Airport Management course as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this Level 3 Certificate in Airport Management course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the Level 3 Certificate in Airport Management course has been reviewed and approved by the QLS and meets the highest quality standards. Who is this course for? Level 3 Certificate in Airport Management Who is this course for: Aspiring Airport Managers Aviation Enthusiasts Travel Industry Professionals Logistics and Supply Chain Managers Business Administration Graduates Requirements Level 3 Certificate in Airport Management To enrol in this Level 3 Certificate in Airport Management course, all you need is a basic understanding of the English Language and an internet connection. Career path Level 3 Certificate in Airport Management Career Paths: Airport Manager: £30,000 - £60,000 Airline Operations Supervisor: £25,000 - £45,000 Cargo Operations Manager: £35,000 - £55,000 Security Operations Coordinator: £25,000 - £45,000 Terminal Services Director: £40,000 - £70,000 Certificates CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Acquire a remarkable, lifetime practicable skill of sketching with this mind blowing Landscape Sketching Masterclass course. This epic

Level 7 QLS Endorsed Course | Endorsed Certificate Included | Plus 5 Career Guided Courses | CPD Accredited

Become the Ultimate Childminder with Our Online Course - Enrol Now! Take your career as a nanny, babysitter, or childminder to the next level with our comprehensive Childminding Course. This online course is designed to equip you with the knowledge and skills required to care for children with confidence and professionalism. Learning Outcomes: Gain a clear understanding of the role and responsibilities of a childminder Enhance your knowledge of child development and safety Learn how to provide nutritious meals and manage behaviour Improve your communication skills with parents and guardians Develop effective planning and preparation skills for engaging activities With a focus on hands-on learning and practical application, this course covers key topics such as child development, safety, nutrition, behaviour management, communication skills, and planning and preparation. Start your journey to becoming the ultimate childminder today! Courses you'll get: Course 01:Diploma in Childminding at QLS Level 6 (Nanny, Babysitter, Childminder) Course 02: Child Psychology Diploma Course 03: Child Counselling: Child Psychology & Mental Health Course 04: Mental Health First Aid Course 05: Paediatric First Aid Level 2 Course 06: Child Protection Key Highlights of Level 2 Childminding Course (Nanny, Babysitter, Childminder) Course: CPD Accredited Course Unlimited Retake Exam & Tutor Support Easy Accessibility to the Course Materials 100% Learning Satisfaction Guarantee Lifetime Access & 24/7 Support Self-paced Course Modules Curriculum Breakdown of the Course:- Module 01: Introduction to Nursery Nurse Module 02: Caring for Children Module 03: Understanding the Growth and Development of Children Module 04: Introduction to Child Psychology Module 05: Attachment and Relationship Building in Childhood Module 06: Factors that Influence Development Module 07: Personality and Intellectual Development of Children Module 08: Observation and Assessment of Children in the Early Years Setting Module 09: Curriculum and Developing Early Learning Module 10: Promoting Equality, Diversity and Inclusive Practice in Early Years of Learning Module 11: Safeguarding, Protection and Welfare of Young Children Module 12: Health and Safety of Children in the Early Years Module 13: Nutrition and Healthy Food for Children Module 14: Play and Learning in Children's Education Module 15: Working with Children Having Special Needs Module 16: Working in Partnership with Parents and Carers Certification: CPD Accredited (CPD QS) Certificate Digital (PDF) & Hardcopy certificates are available CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Level 2 Childminding Course (Nanny, Babysitter, Childminder)course. This course particularly recommended for- Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Requirements Students seeking to enrol for Level 2 Childminding Course (Nanny, Babysitter, Childminder)course should meet the following requirements; Basic knowledge of English Language Be age 16 years or above Basic Knowledge of Information & Communication Technologies for studying online or digital platforms. Stable Internet or Data connection in your learning devices. Career path After completing this course, you can explore trendy and in-demand jobs related to Level 2 Childminding Course, such as: Nanny Babysitter Childminder Daycare provider Preschool teacher Family daycare provider Early childhood educator Childcare centre director Special needs nanny or caregiver. Explore each of the roles available and how you can start your career in this platform. Certificates CPD Accredited PDF Certificate Digital certificate - Included 6 CPD Accredited PDF Certificate QLS Endorsed Hard Copy Certificate Hard copy certificate - Included Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate for £9.99 each. Delivery Charge: Inside the UK: Free Outside of the UK: £9.99

The Mental Health and Adolescent Course provides a solid foundation of knowledge to start a career in mental health and especially focus on the common issues that children and teenagers experience as they grow up. Start a career that will see you make a real difference to the lives of children and teenagers. 10% of children and young people have a clinically diagnosable mental health problem in the UK. Therefore, it's vital that future generations have access to entrusted mental health experts. Enrol on this course to kickstart your career in the mental health sector. Please note: This course only gives you the theoretical knowledge that you need to excel in this field. This Mental Health and Adolescent Course doesn't entitle you to practise as an expert in this specific field. What to Expect from the Mental Health and Adolescent Course: Get a solid introduction to mental health, with a focus on mental health in young people. Learn how to improve mental health awareness. Study child psychology and discover the different stages of child development. Discover the importance of attachment and relationship building in childhood. Explore the factors that influence development in children and young people. Focus on mental health problems in children and young adults. Learn about children with special needs or disabilities and how to support them. An overview of common mental health treatment and medicine. Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99.00. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support.

Understanding databases and SQL

Description: One of the most basic skills required in the workplace is communication. It is used in almost any scenario of the workplace or at home. For those of you who would love to develop this basic transferable skill, you can now do so with this Customer Focused Listening Diploma Level 3 course. This course is designed to help you listen better in order to respond to the processed information. Which is why, in this course you will learn about how to become a good listener, use body language to show positive listening attitude, build relationships, and much more. So get this course, and start listening. Learning Outcomes: Provide a definition to active listening as well as its key components Recognise means to be a better listener Identify the routes to turn into a better listener Execute body language so as to give vent to a proactive body language Understand the differences between the terms of sympathy as wella as empathy know when to use them Produce a listening outlook to implement framing, positive intention with focus Being a reliable communicator Understand the communication paths Ask your questions , probe into the information, as well as learn to apply paraphrasing ways Create a relationship to build a pragmatic communication approach Recognise the common listening problems as well as their solutions Identify the common listening problems as well as their answers Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Customer Focused Listening Diploma Level 3 is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Customer Focused Listening Diploma Level 3 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Modules Course Overview (Customer Focused Listening) 00:05:00 What is Active Listening? 00:15:00 Tips for Becoming a Better Listener 00:15:00 Body Language Basics 00:15:00 Understanding Sympathy and Empathy 00:15:00 Creating the Right Mindset 00:15:00 Being Genuine 00:15:00 Making Connections 00:15:00 What Is Said and What Is Heard 00:30:00 Probing Techniques 00:15:00 Paraphrasing Techniques 00:15:00 Building Common Ground 00:15:00 NLP Tips and Tricks 00:15:00 Getting Over Listening Roadblocks 00:15:00 Mock Exam Mock Exam- Customer Focused Listening Diploma Level 3 00:20:00 Final Exam Final Exam- Customer Focused Listening Diploma Level 3 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Practice Nurse and Emergency Care Online The NHS treats over a million people every day, with 90% of these interactions taking place in communal facilities and primary care. This absolutely staggering figure highlights the importance of Practice Nurse and Emergency Care in fulfilling people's healthcare needs. Caregivers make a significant difference in people's lives by working behind closed doors in people's homes and consultation rooms. Practice Nurse and Emergency Care is a dynamic field in the healthcare industry, with nurses working in a variety of settings as part of multidisciplinary health care teams. A practising nurse's responsibilities range from administration to medical treatment. This Practice Nurse course will help you navigate the healthcare framework and gain the knowledge you need to succeed. This Practice Nurse and Emergency Care course will give you a comprehensive overview of practice nursing. This course will teach you about the role and responsibilities of a practising nurse. Furthermore, this nursing training will provide you with a solid understanding of how to collect medical information, provide first aid, and other nursing duties. By the end of this Practice Nurse course, you will understand the importance and role of nursing in a variety of social settings. Learning Outcomes After completing this Practice Nurse and Emergency Care course, learner will be able to: Understand the fundamentals of Practice Nursing Understand how to make the transition from hospital to primary care Know how to work safely Understand Patient Focus Know how to work with Vulnerable Groups Understand the Role of the Carer Gain a thorough understanding of Safety, Infection Control & Hygiene Gain in-depth knowledge about Diagnostic Testing & Medication Administration Understand Documentation and Informatics Gain a solid understanding of Nursing, Healing, and Caring Why Choose Practice Nurse and Emergency Care Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing this course. Course You Get: Course 01: Practice Nurse Course 02: Nursing Assistant Course 03: Adult Nursing Course 04: Forensic Nursing Course 05: Nursing and Prescribing [ Note: Free PDF certificate as soon as completing the Practice Nurse and Emergency Care course] Practice Nurse and Emergency Care Detailed Course Curriculum Of Practice Nurse Module 01: Introduction to Practice Nursing Module 02: Making the Transition from Hospital to Primary Care Module 03: Working Safely Module 04: Patient Focus Module 05: Team Working and Working With Other Professionals Module 06: Working with Vulnerable Groups Module 07: Carer Support Module 08: Safety, Infection Control & Hygiene Module 09: Diagnostic Testing Module 10: Medication Administration Module 11: Documentation and Informatics Module 12: Comfort and Sleep Module 13: Nursing, Healing, and Caring Assessment Method of Practice Nurse and Emergency Care After completing each module of the Practice Nurse and Emergency Care Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Practice Nurse and Emergency Care After completing the MCQ/Assignment assessment for this Practice Nurse and Emergency Care course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Practice Nurse and Emergency Care This Practice Nurse and Emergency Care course is ideal for those interested in nursing or those already working in the relevant fields and want to polish their knowledge and skill. Requirements Practice Nurse and Emergency Care There are no specific requirements for this Practice Nurse and Emergency Care course because it does not require any advanced knowledge or skills. Career path Practice Nurse and Emergency Care The knowledge you will gain through this Practice Nurse and Emergency Care course may lead you to a variety of career opportunities. Such as: Nursing Assistant Nursing Administrator Nursing Home Manager Nurse Midwife Practice Nurse Certificates Certificate of completion Digital certificate - Included

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