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24-Hour Knowledge Knockdown! Prices Reduced Like Never Before The business world is a thriving ecosystem in the UK. Did you know that according to the Federation of Small Businesses, there are over 5.5 million businesses in the UK, employing over 60% of the workforce? Have you ever wondered how these businesses function or how they make crucial decisions? This Business Studies course will equip you with the knowledge and skills to navigate the exciting world of commerce. This Business Studies course delves into the core functionalities of a successful business. You'll explore operations management, project management, and business process improvement methods. Learn how businesses plan and forecast operations to meet demand, and how they measure and improve performance. Gain insights into financial management, including cash flow, credit control, and risk mitigation strategies. The course also covers the crucial aspects of the business environment, human resource management, and exceptional customer service practices. Courses included in this Package: Course 01: Diploma in Business Studies at QLS Level 5 Course 02: Business Management Course 03: Business Law Learning Outcomes of Business Studies Apply operations management principles for efficient production. Develop project plans and manage resources for successful completion. Analyze business processes and identify areas for improvement. Implement strategies for financial management and risk mitigation. Manage human resources effectively to create a motivated workforce. Design and deliver exceptional customer service experiences. Enrolling in this Business Studies course is an investment in your future. With the valuable knowledge and skills you'll gain, you'll be well-positioned to thrive in a dynamic business environment. Take the first step towards a rewarding career in business-enrol today! Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Business Studies Get a free student ID card with Business Studies Training program (£10 postal charge will be applicable for international delivery) The Business Studies is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Business Studies course materials The Business Studies comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: Diploma in Business Studies at QLS Level 5 Module 01: Introduction Module 02: Operations Management Module 03: Introduction to Business Analysis Module 04: Project Management Module 05- Business Process Management Module 06: Planning & Forecasting Operations Module 07: Performance Management Module 08: Management of Cash and Credit Module 09: Managing Risk and Recovery Module 10: Business Environment Module 11: Human Resource Management Module 12: Customer Service Course 02: Business Management Module 01: Introduction To Business Management Module 02: Operations Management Module 03: Introduction To Business Analysis Module 04: Strategic Analysis And Product Scope Module 05: Project Management Module 06: Business Development And Succession Planning Module 07- Business Process Management Module 08: Planning & Forecasting Operations Module 09: Performance Management Module 10: Management Of Cash And Credit Module 11: Managing Risk And Recovery Module 12: Quality Management Module 13: Communication Skills Module 14: Business Environment Module 15: Organisational Skills Module 16: Negotiation Techniques Module 17: Human Resource Management Module 18: Motivation And Counselling Module 19: Customer Service Module 20: Time Management Module 21: Conflict Management Course 03: Business Law Module 1: Understanding Business Law Module 2: European Community Law Module 3: The Court System Module 4: Civil And Alternative Dispute Resolution Module 5: Contract & Business Law Module 6: Employment Law Module 7: Agency Law Module 8: Consumer Law And Protection Module 9: Law Of Tort Module 10: Business Organisations Module 11: Company Law Module 12: Business Property Module 13: Competition Law How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: £12.99 CPD Hard Copy Certificate: £29.99 QLS Endorsed Hard Copy Certificate: £119 CPD 180 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Business Studies course. This course is open to everybody. Entrepreneurs Business Owners Career Changers Students Professionals Managers Requirements You will not need any prior background or expertise to enrol in this Business Studies Skills. Career path This Business Studies course will allow you to kickstart or take your career in the related sector to the next stage. Business Analyst Project Manager Human Resources Marketing Manager Finance Officer Business Owner Certificates CPD Accredited Certificate Digital certificate - £12.99 CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee. Diploma in Business Studies at QLS Level 5 Hard copy certificate - £119 Please note that International students have to pay an additional £10 as a shipment fee.

Accountancy provides an excellent opportunity to gain the skills and knowledge you'll need to advance in your career. Take this course anywhere and at any time. Don't let your lifestyle limit your learning or your potential. Accountancy will provide you with the right CPD Accredited qualifications that you'll need to succeed. Gain experience online and interact with experts. This can prove to be the perfect way to get noticed by a prospective employer and stand out from the crowd. Accountancy has been rated and reviewed highly by our learners and professionals alike. We have a passion for teaching, and it shows. All of our courses have interactive online modules that allow studying to take place where and when you want it to. The only thing you need to take Accountancy is Wi-Fi and a screen. You'll never be late for class again. Experienced tutors and mentors will be there for you whenever you need them, and solve all your queries through email and chat boxes. Why Choose Accountancy Training? Opportunity to earn a certificate accredited by CPD after completing this Accountancy Training course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Globally accepted standard structured lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the Accountancy Training program in your own time, at your own pace Each of our students gets full 24/7 tutor support ****Course Curriculum**** Here are the topics you will cover in the Accountancy Training Course: ***Accounting and Finance*** Module 01: Introduction to Accounting What Is Accounting? Accounting and Bookkeeping Who Uses Accounting Information? Financial Statements How Different Business Entities Present Accounting Information Module 02: The Role of an Accountant What Is an Accountant? Roles and Responsibilities Important Skills Transparency and Security Data Analysis Module 03: Accounting Concepts and Standards Introduction to Accounting Concepts Standards International Accounting Standards International Financial Reporting Standards Module 04: Double-Entry Bookkeeping Introduction of Double-Entry Bookkeeping What Does the Account Show? Rules for Double-Entry Transactions Accounting for Inventory Double-Entry Transactions for Inventory Returns of Inventory Drawings Income and Expenses How Many Different Expense Accounts Should Be Opened? Balancing Accounts Module 05: Balance Sheet Introduction of Balance Sheet The Components of a Balance Sheet The Accounting Equation Understanding the Balance Sheet What Does the Date on the Balance Sheet Mean? Module 06: Income statement Understanding the Income Statement The Accrual Concept Revenue Expenses Net Income Interest and Income Taxes Bad Debt Expense Module 07: Financial statements Introduction of Financial Statements Trial Balance Statement of Comprehensive Income Calculation of Profit Difference between Gross and Net Profits Trading Account Profit and Loss Account Statement of Financial Position Module 08: Cash Flow Statements What Is a Statement of Cash Flows? What Is the Purpose of the Cash Flow Statement? Cash and Cash Equivalents Operating Activities Investing Activities Financing Activities Module 09: Understanding Profit and Loss Statement Introduction of Profit and Loss Account Measurement of Income Relation Between Profit and Loss Account and Balance Sheet Preparation of Profit and Loss Account Module 10: Financial Budgeting and Planning What Is a Budget? Planning and Control Advantages of Budgeting Developing the Profit Strategy and Budgeted Profit and Loss Statement Budgeting Cash Flow from Profit for the Coming Year Capital Budgeting Module 11: Auditing What Is an Audit? Types of Audits Why Audits? Who's Who in the World of Audits What's in an Auditor's Report Assessment Process Once you have finished the learning stages in the Accountancy Training course, your abilities will be assessed by an automated multiple-choice question session, after which you will receive the results immediately. Showcase Your Accomplishment of New Skills: Get a Certification of Completion The learners have to successfully complete the assessment of this Accountancy Training course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this course, you are to start your career or begin the next phase of your career.

Nowadays, having a trained trainer is thought to be crucial.A question may arise Why is it vital to train trainers? Well, some individuals may lack the knowledge necessary to begin instructing a business. When it comes to learning how to train, they are unsure of where to begin or what to do. Also, there is no end to learning! This Diploma in Train The Trainer at QLS Level 4 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 120 CPD points) to make your skill development & career progression more accessible than ever! The Train the Trainer course aims to introduce the skills, knowledge, and character traits necessary for successful training. Effective training goes much beyond simply introducing new ideas and gauging how applicants will react.In addition, you will learn how to engage even the most challenging audiences, recognise and address the specific requirements of individual applicants, and develop your communication skills. In the end, you learn how to organise and conduct motivational training events where each participant gains something from the experience. Our courses include all necessary study materials, learning resources, and tutor support as part of the first-course fee. You may impart the knowledge and skills necessary for the industry by taking this Train the Trainer course. Upon successful completion of the course, you will leave with the most crucial knowledge, abilities, and skills related to your business, including: Techniques for essential training program research and development Techniques for obtaining and delivering feedback The capacity to recognise trainees' specific demands Outstanding social and professional communication skills Learn about the responsibilities and role of trainers Why Prefer This Train The Trainer Course? Opportunity to earn certificate a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS after completing the Train The Trainer course Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Module 1 - Introduction and Welcome Introduction to Trainer Bootcamp What Makes a Great Trainer? Module 2 - Make Them Feel Safe Before Class Make Them Feel Safe Before Class Introduction Make Comfortable Small Talk - Part 1 Make Comfortable Small Talk - Part 2 Make Comfortable Small Talk - Activity Feedback Make an Impressive First Impression Give Last Minute Reminders - Part 1 Give Last Minute Reminders - Part 2 Module 3 - Start with an amazing opener Give Your Introduction - Part 1 Give Your Introduction - Part 2 Give Your Introduction - Part 3 Find Out About Them Set Boundaries and Expectations - Part 1 Set Boundaries and Expectations - Part 2 Give the Lesson Hook Module 4 - Build Credibility and Rapport Qui Do an Oral Review - Part 1 Do an Oral Review - Part 2 Send Them to Break Walk and Talk During Break Bring Them Back From Break Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam.Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the Diploma in Train The Trainer at QLS Level 4 course exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Our whole course selection is available to ambitious applicants worldwide, with no prerequisites to fulfil and no deadlines to meet. This course has been designed for existing and future trainers alike, along with Business owners Managers HR personnel Anyone involved in employee training or development and teaching Jobseekers Requirements You will not need any prior background or expertise to enrol in this course. Career path Improve your resume with this training and learn about the many flexible self-employment options available. With the help of our Train the Trainer course, you will be able to land the job you're looking for in the sector, such as : Trainer Learning Consultant Curriculum Developer Skills Trainer Training Coordinator Certificates Certificate of completion Digital certificate - £10 Diploma in Train The Trainer at QLS Level 4 Hard copy certificate - £99 Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Train The Trainer at QLS Level 4, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 99 GBP inside the UK 109 GBP (including postal fees) for International Delivery Certificate Accredited by CPDQS 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (International Delivery)

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before A recent survey found that 97% of healthcare employers consider clinical governance skills to be essential for career advancement. The NHS survey shows a 30% reduction in clinical errors due to effective Clinical Governance, highlighting its importance. With the UK NHS workforce projected to grow by 11% by 2028, it is never a better time to pursue a rewarding career in healthcare. This Clinical Coding & Clinical Governance package, meticulously designed, delves into the intricacies of clinical coding and governance, equipping learners with the knowledge to excel in the healthcare industry. By exploring ICD-10 coding, legal and ethical aspects, and the latest in clinical governance, this program promises to transform novices into proficient clinical coders and governance experts. Take action today; enrol in this transformative course and embark on a rewarding career that's not just a job, but a vital part of the UK's healthcare backbone. Courses included in this package: Course 01: Clinical Governance Level 5 (endorsed by The Quality Licence Scheme) Course 02: Diploma in Clinical Coding (CPD Accredited) Course 03: Clinical Coding Inpatient Training: DRG-ICD Course 04: Medical Terminology This Clinical Governance with Clinical Coding training can help you accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Learning Outcomes of Clinical Coding Grasp fundamentals of clinical coding and records confidentiality. Understand clinical terminology and jargons used in healthcare. Master the ICD-10 coding system and its general standards. Learn the specifics of ICD-10 5th Edition codes (Chapters 1-22). Gain insights into OPCS-4 coding and its application. Comprehend legal and ethical practices in clinical settings. Enhance knowledge in clinical governance and its seven pillars. Develop skills in clinical audit, IT in healthcare, and Covid-19 awareness. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Clinical Coding & Clinical Governance Get a free student ID card with Clinical Coding & Clinical Governance Training program (£10 postal charge will be applicable for international delivery) The Clinical Coding & Clinical Governance is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Clinical Coding & Clinical Governance course materials The Clinical Coding & Clinical Governance comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: Clinical Governance Level 5 Module 01: Introduction To Clinical Governance Module 02: The 7 Pillars Of Clinical Governance Module 03: National Health Services Module 04: Clinical Effectiveness: Part 1 Module 05: Clinical Effectiveness: Part 2 Module 06: Clinical Audit Module 07: Confidentiality In A Medical Environment Module 08: Information Technology In Health Care Module 09: Legal Aspects And Ethics Module 10: Maintaining Workplace Safety Module 11: Covid-19 Awareness Course 02: Diploma in Clinical Coding (CPD Accredited) Module 01: Introduction To Clinical Coding Module 02: Introduction To Clinical Records Its Confidentiality Module 03: Clinical Terminology And Jargons Module 04: Introduction To ICD-10 Coding Module 05: General Coding Standards Of ICD-10 Module 06: ICD-10 5th Edition Codes (Chapter 1 To 4) Module 07: ICD-10 5th Edition Codes (Chapter 5 To 10) Module 08: ICD-10 5th Edition Codes (Chapter 11 To 15) Module 09: ICD-10 5th Edition Codes (Chapter 16 To 22) Module 10: Introduction To OPCS-4 Module 11: Introduction To SNOMED CT Module 12: Other Types Of Clinical Coding Module 13: Legal And Ethical Aspects Of Working In A Clinical Environment Course 03: Clinical Coding Inpatient Training: DRG-ICD IP DRG Introduction Quick UNLEARNING Don't code from these Documents Quick LEARNING Abstracting Code Assignment Query Opportunities POA Indicators Documentation Interpretation IP DRG PDx UHDDS Admission from Outpatient Surgery How to Assign PDx Two or more Conditions treated Equally Two or more Comparable or Contrasting Conditions Symptoms followed Contrasting Conditions Original Treatment not carried out A complication of Surgery and Care Inpatient admission from Medical Observation Uncertain Diagnosis IP DRG SDx How to Assigin SDx (Part 1) How to Assigin SDx (Part 2) How to Assigin SDx (Part 3) Inpatient MS DRG MS DRG (Diagnosis Related Group) Practical Session Course 04: Medical Terminology Module 01: Human Body Vocabulary With Pictures Module 02: Equipment, Instruments And Lab Tests Module 03: Acronyms And Abbreviation Module 04: Digestive System Module 05: Cardiovascular System Module 06: Blood And Immunity System Module 07: Respiratory System Module 08: Musculoskeletal System Module 09: Central Nervous System =========>>>>> And 8 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate:Free (Previously it was £12.99*4 = £52) CPD Hard Copy Certificate: £29.99 CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Healthcare newcomers Career changers Medical students Nurses Requirements You will not need any prior background or expertise to enrol in this bundle course. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Clinical Coder Nosologist Medical Biller Coding Auditor Healthcare Data Analyst Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee. Diploma in Clinical Governance at QLS Level 5 Hard copy certificate - £119

Begin your career as an HR manager by enrolling in Course Cave's HR Management course. This course will help you pursue your goals and develop your knowledge, competence, and skill, whether you are a novice or a seasoned professional. It covers a wide range of topics to assist you in developing your HR management knowledge and skills. It provides step-by-step directions for hiring and selecting employees, improving employee relationships at work, and motivating and rewarding staff for better productivity. This HR manager course also provides in-depth knowledge of the various HR processes and functions. After completing this course, learners will be able to build the necessary HR skills and knowledge and manage an organization's HR functions. Upon registration, you will receive full course access and will be able to access the course materials from anywhere in the world, at any time, and on any internet-enabled device. Learning Outcomes You will be able to do the following at the end of the course: Examine the importance of human resources and their management in businesses. Describe HRM Models. Implement new employee recruitment and selection procedures in your business. Recognise the significance of a positive employee partnership. Create and execute a successful workplace training program. Inspire and empower your staff. Promote equality and manage diversity in your organisation Examine current health and safety legislation and regulations and workplace health and safety management and risk assessment. Talk about common employee complaints, disciplinary issues, and professional dismissal procedures. Improve your communication abilities. Prevent abuse and discrimination in the workplace. Taking easy anti-Covid-19 precautions that will help protect your employees and your business. Why Choose HR Management Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. 5 COURSES BUNDLE INFO Main Course: HR Management Course *** Additional Courses*** Course 01: Level 7 Diploma in Leadership & Management Course 02: Level 5 Diploma in Risk Management Course Course 03: Property Management Course 04: Level 5 Health and Safety at Work Course Curriculum *** HR Management Course *** Module 1: Introduction Module 2: Recruitment and Selection Module 3: Employee Relationship Module 4: Performance Management Module 5: The Necessity of Training & Development in the Workplace Module 6: Motivating and Rewarding Employees Module 7: Equality and Diversity Module 8: Health and Safety of Employees Module 9: Talent Management Module 10: Succession Planning Module 11: Absence Management and Attendance Module 12: Handling Grievance, Discipline, Termination and Dismissal Module 13: Communication Techniques for the Workplace Module 14: Preventing Workplace Violence and Harassment Module 15: Conflict Resolution Module 16: Occupational Health Safety, Hygiene and Workplace Wellbeing of Employees Module17: COVID-19 and the Workplace Assessment Method After completing each module of the HR Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this HR Management course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? HR Management course is highly recommended for anyone considering a career in human resources. This is something that existing HR workers who are desperate for promotion should think about. This course is open to business management students and anybody looking to improve their resume and career opportunities. Requirements There are no specific requirements for HR Management course because it does not require any advanced knowledge or skills. Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path After completing this HR Management course, you will be capable of applying for a variety of positions. After completing this course, you can continue your education with our updated version of HR Management if you want to keep up with your colleagues and peers or advance in your profession. Certificates Certificate of completion Digital certificate - Included

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support

🌟 Introducing 'Skills for Role Playing Games'   Embark on a journey to master the art of Role Playing Games (RPGs) with our comprehensive training program. Whether you're a novice seeking to delve into the immersive worlds of RPGs or a seasoned player aiming to refine your skills, our modules are designed to elevate your gameplay experience to new heights.   📘 Module 1: Introduction to Role Playing Games Get acquainted with the fundamentals of RPGs, from understanding game mechanics to exploring different genres and playstyles. Lay the groundwork for your adventure and unlock the secrets of successful role-playing.   🌍 Module 2: World Building and Lore Dive deep into the creation of captivating game worlds and rich lore. Learn the art of building immersive environments, crafting compelling backstories, and developing intricate cultures that will enchant players and breathe life into your game universe.   🎭 Module 3: Character Design and Progression Master the art of character creation and development. Discover the key elements of designing memorable characters, from personalities to abilities, and learn how to guide their growth throughout the game, ensuring a dynamic and engaging player experience.   📜 Module 4: Quest Design and Narrative Crafting Unleash your creativity as you delve into the intricacies of quest design and storytelling. Explore techniques for crafting captivating narratives, designing challenging quests, and weaving them seamlessly into the fabric of your game world to immerse players in unforgettable adventures.   🤝 Module 5: Player Interaction and Dynamic NPCs Explore the dynamics of player interaction and the role of Non-Player Characters (NPCs) in shaping the gaming experience. Learn how to create dynamic NPCs with distinct personalities and motivations, fostering meaningful interactions that enhance immersion and engagement.   🌐 Module 6: World Events and Dynamic Storytelling Unlock the power of dynamic storytelling and world events to keep players engaged and invested in your game world. Discover how to create dynamic events that evolve based on player actions, driving the narrative forward and ensuring a constantly evolving gaming experience.   🚀 Why Choose 'Skills for Role Playing Games'? Comprehensive training covering all aspects of RPG design and gameplay. Expert-led modules crafted by industry professionals with years of experience. Practical insights and hands-on exercises to reinforce learning. Suitable for beginners and seasoned players alike, catering to diverse skill levels. Elevate your game design and storytelling abilities to create unforgettable RPG experiences.   Don't just play RPGs - master them with 'Skills for Role Playing Games' and unlock the potential to create worlds that captivate players and stand the test of time. Enroll now and embark on your journey to RPG mastery! Course Curriculum Module 1_ Introduction to Role Playing Games Introduction to Role Playing Games 00:00 Module 2_ World Building and Lore World Building and Lore 00:00 Module 3_ Character Design and Progression Character Design and Progression 00:00 Module 4_ Quest Design and Narrative Crafting Quest Design and Narrative Crafting 00:00 Module 5_ Player Interaction and Dynamic NPCs Player Interaction and Dynamic NPCs 00:00 Module 6_ World Events and Dynamic Storytelling World Events and Dynamic Storytelling 00:00

For any business to flourish, customer satisfaction is vital. Whether you are a businessperson looking for effective ways of managing customers or a job seeker looking to step into the customer management sector, our Customer Management Training course is the perfect fit for you. Therefore, enrol without delay! Our expertly designed training materials give students the information and skills to manage and sustain client relationships effectively. The course covers various subjects, including communication, problem-solving, and customer service. Participants will learn how to recognise and comprehend the requirements and expectations of clients and how to deliver first-rate customer service. Communication strategies, including active listening and effective verbal and written communication, will also be covered throughout the course. Participants will also learn how to handle and address customer complaints as well as how to convert dissatisfied clients into ones who are satisfied. Additionally, crucial abilities like time management, dispute resolution, and creating and maintaining long-term client relationships will be covered in the course. Upon completion, participants will have the knowledge and skills to manage customer relationships and provide excellent customer service effectively. This training can help improve customer satisfaction, increase sales, and improve a business's overall performance. What you'll learn Acknowledging effective customer service techniques and identifying and understanding customer needs and expectations. Knowledge of communication techniques, such as active listening and effective verbal and written communication. Techniques for handling and resolving customer complaints and turning unhappy customers into satisfied ones. Comprehending time management and conflict resolution skills and how to build and maintain long-term customer relationships. Knowledge of the latest customer management technologies and tools, such as CRM software and analytics. This Customer Management Training is designed by industry experts and will give you a thorough understanding of this topic. Our courses are designed with easy-to-understand modules that break down each topic and give our learners proper training on the subject. If you want to work in this sector and stand out from the rest of the competition, then our course is the perfect place to start. We guarantee that you will gain relevant skills and will gain tremendous knowledge on the subject. And the professional qualifications that you achieve after completing the course will help you greatly in procuring a job in the relevant field. Enjoy a pleasant learning experience with the Academy for Health & Fitness. Enrol in our course Today! Learning Outcomes Skills You Will Gain From This Training Customer service Problem-solving Communication Stress Management Why should you choose the course with Academy for Health & Fitness? Opportunity to earn a certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Globally accepted standard structured lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the Training program in your own time, at your own pace Each of our students gets full 24/7 tutor support Course Curriculum: Here is a curriculum breakdown : Introduction Topics to be Covered: Introduction - Welcome from Alan Stevens Difficult Conversations Topics to be Covered: Why Are Some Conversations Difficult? Preparation Set-Up and Room Layout How to Start the Conversation Active Listening and Responding Ask Open and Supportive Questions Focus on Facts, Not Personalities Use of Tone and Body Language Exploring Alternative Solutions Handling Challenge How to Close a Difficult Conversation Conclusions Topics to be Covered: Summary - What We've Covered Thank You, and Next Steps Assessment Process Once you have completed all the modules in the course, your skills and knowledge will be tested with an automated multiple-choice assessment, after which you will receive instant results. Show off Your New Skills: Get a Certification of Completion The learners have to successfully complete the assessment of this course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service professionals who want to improve their skills and knowledge in managing customer relationships. Sales and marketing professionals who want to learn best practices for managing customer interactions and building customer loyalty. Business owners and managers who want to ensure their employees have the skills and knowledge needed to provide excellent customer service. Job seekers looking to expand their skills and increase their chances of landing a job in a customer-facing role. Anyone who wants to learn more about effective customer management and how to create positive customer experiences. Career path Our course will aid the learners in advancing their careers in the following fields - Customer Service Manager - £20,000 - £35,000 per year. Sales Manager - £30,000 - £50,000 per year. Marketing Manager - £30,000 - £60,000 per year. Operations Manager - £35,000 - £70,000 per year. Business Development Manager - £30,000 - £60,000 per year.