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🚀 Unleash Your Business Potential with 'Accelerated Revenue Generation' 🚀 Are you ready to propel your business to new heights and supercharge your revenue? Introducing our game-changing online course: 'Accelerated Revenue Generation.'   🌐 What is 'Accelerated Revenue Generation'? This course is not just about making money; it's about creating a sustainable and thriving business. Whether you're a seasoned entrepreneur or just starting, this comprehensive program is designed to equip you with the strategies and tactics needed to accelerate your revenue generation and achieve unprecedented success.   🚀 Why Choose 'Accelerated Revenue Generation'? Proven Strategies: Learn from industry experts who have successfully scaled businesses. Gain insights into tried-and-tested strategies that work across various industries. Holistic Approach: This course covers the entire revenue generation spectrum, from lead acquisition and conversion optimization to customer retention. We leave no stone unturned in ensuring you have a comprehensive understanding of revenue dynamics. Actionable Insights: Get ready-to-implement techniques and frameworks that you can apply immediately. No fluff, just practical advice to drive results. Customizable for Any Business: Whether you run a startup, a small business, or a large enterprise, the principles taught in this course can be tailored to suit your unique business needs.   📚 What You'll Learn: Strategic Marketing: Craft compelling marketing campaigns that resonate with your target audience and drive sales. Sales Funnel Mastery: Optimize your sales funnel for maximum conversions and customer retention. Customer Relationship Management: Build and maintain strong customer relationships to foster loyalty and repeat business. Data-Driven Decision Making: Learn how to leverage data and analytics to make informed business decisions and drive revenue growth. Scaling Strategies: Explore methods for scaling your business efficiently without compromising on quality. Innovative Revenue Streams: Identify and implement new and creative revenue streams to diversify your income sources.   💡 Who Should Enroll? Entrepreneurs looking to scale their business Marketing professionals seeking advanced revenue generation techniques Small business owners aiming for sustainable growth Anyone passionate about maximizing their revenue potential     🌟 Don't miss this opportunity to transform your business and boost your revenue exponentially! Enroll in 'Accelerated Revenue Generation' now and take the first step toward a more prosperous future. Course Curriculum

Learn how to make a real difference in your life with our popular relationship manager. Our commitment to online learning and technical expertise is heavily leveraged in the content of these educational modules. Enrol today to take your relationship management knowledge to a whole new level and gain immediate access to research in your chosen field. A Relationship Manager is a professional who is responsible for managing relationships with clients and customers. They are often employed by banks, financial institutions, and other organisations that need to maintain a strong relationship with their customers. This course is endorsed by The Quality Licence Scheme and accredited by CPD (with 120 CPD points) to make your skill development and career progression substantial and easier than ever! The Relationship Manager is responsible for understanding the needs of the customer, providing customer service, and ensuring that the customer is satisfied with the services provided. They also work to build trust and loyalty between the organisation and the customer, as well as to identify any potential issues that may arise. Additionally, they may be responsible for developing and implementing strategies to increase customer satisfaction and loyalty. Enrol now to learn all about it! Learning outcomes Instant access to verified and trusted information Participate in creative and interactive training exercises Rapid assessment and instruction for all subjects The freedom to study anywhere, at your own pace Professional support from dedicated instructors dedicated to online learning Why Prefer this Course? Opportunity to earn a certificate accredited by CPD after completing this Relationship Manager course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standard-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the program in your own time, at your own pace Each of our students gets full 24/7 tutor support We are confident that you will find the skills and information you need to succeed in this field and stand out in the eyes of others. Don't rely on poor education and half-baked upbringing. We promise to do our best. We will help you reach your full potential whenever and wherever you need it. Keep in mind that Relationship Managers provide valuable and important theoretical training to everyone. However, it does not provide an official qualification for professional practice. Be sure to check with the relevant authorities or administrators for more information. ****Course Curriculum**** Here is the curriculum breakdown of course: Module 01: Introduction to Customer Relationship Management (CRM) What is Customer Relationship Management? Why Customer Relationship Management? Commercial usages of CRM The Benefits of the Customer Value Management Approach Summary Module 02: CRM Fundamentals Defining CRM Types of CRM Misunderstandings CRM Models Customer Lifecycle Summary Module 03: CRM Strategies CRM Perspectives Functional LevelCustomer-facing Front-end LevelCompany-wide Level Elements of a CRM Strategy CRM VisionCulture of Customer OrientationIntegration and Alignment of Organizational ProcessesData and Technology SupportCRM Implementation Developing a CRM Strategy Step 1: Gaining Enterprise-Wide CommitmentStep 2: Building a CRM Project TeamStep 3: Analyzing Business RequirementsStep 4: Defining the CRM Strategy Customer Strategy Summary Module 04: Data Analysis in CRM The Perspectives of Data Analysis Tools for Data Analysis Correlation AnalysisRegression AnalysisFactor AnalysisCluster AnalysisConjoint Analysis Data Analysis Methodology Customer SegmentationRecency-Frequency-Monetary ValueLifetime Value AnalysisPredictive ModellingMarket Basket Analysis (MBA)Click Stream AnalysisPersonalisation Summary Module 05: CRM Databases Types of Databases Customer DatabaseProspect DatabaseCluster DatabaseEnhancement Database The Benefits of Marketing Databases Application of Marketing Databases Applications that Affect Customer RelationshipApplications that Affect Other Business Operations Summary Module 06: Deepening Customer Relationship Importance of Customer Acquisition and Retention Customer Acquisition The Cost of Customer Acquisition Customer Retention Reorganisation for Retaining Customers Customer Retention Marketing Strategies Summary Module 07: Communication Skills Effective Listening Skills Verbal Communication Written CommunicationOral Communication Non-Verbal Communication Communication Strategies Summary Assessment Module 08: Negotiation Techniques Basic Types of Negotiations Phases of Negotiation PreparationDevelopmentClosure Negotiation Techniques Strategies for Identifying Mutual Gain Effective Negotiation Practise Negotiation on Behalf of Others Summary Assessment Module 09: Conflict Management Definition of Conflict Benefits of Confrontation Prevention of Conflicts Anger Management Conflict Resolution Techniques ResearchPresentationTake Action Summary Assessment Module 10: Time Management Activities Planning and Prioritising Overcoming Procrastination Crisis Handling Organising Workspace to Make Better Use of Time Planning of Meetings Summary Assessment Module 11: Handling Customer Complaints Importance of Handling Customer Complaints Principles of Good Complaint Handling Getting it RightBeing Customer FocusedBeing Open and AccountableActing Fairly and ProportionatelyPutting things rightSeeking Continuous Improvement The Role of CRM in Handling Customer Complaints Summary Module 12: Future of CRM Trends Driving Change in Customer Interaction The Changing Face of CRM What is Digital CRM Digital CRM in Practice Where to Start Cyber Security Concerns Summary Assessment Process We offer an integrated assessment framework to make the process of evaluating learners easier. You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the exams. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Designed to provide an introduction to relationship management, this course provides an excellent opportunity to gain the critical skills and confidence to launch a successful career. It also provides access to proven educational knowledge on the subject to support those wishing to achieve their personal goals in this area. Full-time and part-time learners are equally supported and study hours are fully customizable to suit your needs. Requirements No formal qualification is required. Career path Completing the Relationship Manager Training will put your relationship management skills and knowledge to the test. This gives you an advantage in career development, applying for jobs, and on-the-job personal learning. Certificates CPD Accredited Certificate Digital certificate - £10 Diploma in Relationship Manager Training at QLS Level 4 Hard copy certificate - £99 After successfully completing the Diploma in Relationship Manager Training at QLS Level 4 course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 99 GBP inside the UK 109 GBP (including postal fees) for international delivery CPD Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)

Let's master some mid Length hairstyles for you, your friends and clients. There are subtle important steps that make these look clean and professional. Teasing in just the right spot! Soft braiding that makes them hug the side of the face. A way to work with hot rollers you can try again and again! Don't let these seemingly simple looks fool you. Dig in and enjoy all that you will learn!! Wait, there's more! I have added many extra tutorials that will give you an inside look at important skills for anyone who loves hairstyles. These are not fast running videos but clear step by step real time teaching to easily follow along! ~~~ Be sure to check out my bonus section at the end of this course, containing all of my contact information and social media contacts! As a Clarity Life Coach am here for you in life and career!    What do I need to have in order to take this course? To work along with the tutorials, you will need: A blow dryer, a small teasing brush, round brush, a rat tail comb, curling iron, hot rollers, Velcro rollers, bobby pins and hairpins to match your hair color, large hair ties, small clear elastics, silver clips, and hairspray. Someone or yourself with medium length hair or a mannequin head to practice on. Time and patience, gentleness toward yourself and a never give up attitude! Who is this course for? Professional hairdressers or students looking to improve speed, skills and confidence. Anyone who loves doing awesome hairstyles on family and friends! Are you a salon owner? I understand not everyone enjoys dressing hair, but for those interested, send them here for all of their updo and hair-styling education!  What will I learn as a result of this course? Medium length hair has MANY possibilities! You will learn the skills to bring smiles to your clients, family and friends! Hairdressing professionals will be able to ask for more money as their expertise grows and demand for their services increase. You will be able to have better informed conversations with your clients that will result in more services, excitement, and greater loyalty.   Introduction Introduction FREE 00:03:00 Medium Length Updo Intro FREE 00:01:00 Course Tutorials for Mid-length Hair Messy Half- Up Mid length hair style 00:02:00 Bob Braids for Mid- Length 00:02:00 Retro Flip for fun! 00:02:00 Classic Bob 00:01:00 Simply Sweet 00:01:00 Skill Supporting Videos Curling Iron Tutorial 00:05:00 How to over braid 00:05:00 How to use hot rollers 00:06:00 How to do an underbraid 00:08:00 How to tease and back comb the hair 00:08:00 Course Certification

Welcome to Updos fit for Princess in Everyone! These styles can be created for clients, daughters, brides, bridesmaids, actors, and fashion shoots. Hair stylists, Fashion stylists or Mom's plus anyone interested in the beauty or wedding industry will improve their hairstyling skills by taking this course. Work with ease and confidence as you master skills that keep you in high demand whether you're a pro or novice! Gretchen Maurer's courses are here to help students develop efficiency and skills, while boosting creativity, and confidence! Upon successful completion of this course and by practicing these skills you can improve your career with confidence. So enroll now, and start exploring from today! Enjoy the free sneak peek video below to see the styles you will be learning inside this course.   What Will I Learn? Long hair has many options! You will learn the skills to bring smiles to your clients, family, and friends! Professionals will be able to ask for more money as their expertise grows and demand for their services increase. You will be able to have better-informed conversations with your clients that will result in more services, excitement, and greater loyalty. Who is this course is for? Professional hairdressers or students looking to improve speed, skills and confidence. Anyone who loves doing awesome hairstyles on family and friends! Are you a salon owner? I understand not everyone enjoys dressing hair, but for those interested, send them here for all of their updo and hair-styling education! Requirements To work along with the tutorials, you will need A blow dryer, a small teasing brush and comb, a rat tail comb, curling iron, hot rollers, bobby pins and hair pins to match your hair color, large hair ties, small clear elastics, silver clips, and hairspray. You may need a hair donut. Someone or a manikin head with long hair to practice on. Time and patience, gentleness toward yourself and a never give up attitude! Introduction Introduction to the Course FREE 00:03:00 About the Instructor FREE 00:03:00 Congratulations on Choosing This Long Hair Updo Course 00:01:00 Updos fit for the Princess in Everyone: Tutorials The Classic Updo 00:02:00 A Clean Classic Curled Updo 00:03:00 The Princess Classic barrel curl Updo 00:01:00 The Curly Top Princess Classic 00:02:00 Skill Supporting Videos How to use Hot Rollers 00:06:00 How to use a Curling Iron 00:05:00 How to Tease and Back Comb the Hair 00:08:00 Barrel Curl Tutorial 00:03:00 Bonus Section & Contact Information: Clarity Coaching with Gretchen Maurer 00:05:00 Course Certification

Fablous Fringy updos hairstyles anyone can do! In this course you will enjoy learning all about these modern and funky fringy updos. They are perfect for the unconventional bride and prom girls who wants something a little fun and different. There is also a separate tutorial on how to make the hair knots for these looks as well as a coiling tutorial. I am always available to talk to regarding this course or any of my courses. Once you see how I put these looks together you will be able to grow and learn in your skills and impress your clients and friends. Creating special occasion hair is so exciting as you are taking part in someone's life event! ~~~ Be sure to check out my bonus section at the end of this course, containing all of my contact information and social media contacts! As a Clarity Life Coach am here for you in life and career! Who is this course for? Professional hairdressers or students looking to improve speed, skills and confidence. Anyone who loves doing awesome hairstyles on family and friends! Are you a salon owner? I understand not everyone enjoys dressing hair, but for those interested, send them here for all of their updo and hair-styling education! What will I learn as a result of this course? Long hair is limitless! Fringy styles are back! You will learn the skills to bring smiles to your clients, family and friends! Hairdressing professionals will be able to ask for more money as their expertise grows and demand for their services increase. You will be able to have better informed conversations with your clients that will result in more services, excitement, and greater loyalty. What do I need to have in order to take this course?  To work along with the tutorials, you will need: A blow dryer, a small teasing brush and comb, a rat tail comb, curling iron, hot rollers, bobby pins and hairpins to match your hair color, large hair ties, small clear elastics, silver clips, and hairspray. Someone or yourself with long hair or a mannequin head to practice on. Time and patience, gentleness toward yourself and a never give up attitude!   Introduction Welcome to the Course FREE 00:03:00 About the Instructor Fringy FREE 00:03:00 Three Fabulous Fringy Updo course videos Wedding knots! 00:03:00 Easy twists: Dress them up for evening! 00:02:00 Two for one! This epic style is shown on long and mid length hair! 00:03:00 Skill Supporting Videos: Hair Knots Tutorial 00:11:00 Hair Coiling Tutorial 00:09:00 French Twist Tutorial 00:11:00 Bonus Section & Contact Information: Clarity Coaching with Gretchen Maurer 00:05:00 Course Certification

Learn the importance of good customer care service and develop skills on how to handle customers from this course.

Description Business Development Diploma Introducing the Business Development Diploma, a comprehensive online course designed for individuals aspiring to scale new heights in the dynamic world of business growth and expansion. If you have a passion for harnessing potential business opportunities and steering an enterprise towards success, this course is tailored for you. The Business Development Diploma kicks off by demystifying the core essence of business development. Learners are introduced to the underlying principles and strategies that define this field. As we all know, understanding is the first step to mastery. This foundation lays the groundwork for the subsequent stages of the course. One of the vital steps before delving into the realm of business growth is adequate preparation. Recognising this, the course offers dedicated content on preparing for business development. It covers tools, techniques, and the mindset required to embark on this journey, ensuring participants are equipped with all the necessary resources. But what's knowledge without a plan? Hence, the Business Development Diploma aids in building a robust business development plan. From conceptualising strategies to plotting the path, this section ensures that aspirants are adept at crafting plans that are both actionable and effective. However, creating a plan is just half the task. The real challenge is in its execution. Hence, the course emphasises putting a business development plan into action. It breaks down the complexities, offering clear guidance on how to ensure that the theoretical knowledge translates into tangible results. Marketing is undeniably the backbone of any successful business development strategy. Recognising its centrality, the Business Development Diploma dedicates a significant portion to the benefits of marketing. Learners are enlightened on how marketing can be a game-changer and how to harness its potential to propel business growth. In the business world, the integration of marketing and sales is indispensable. The course discusses the cohesion between marketing and sales, shedding light on how these two domains can work in tandem to achieve unparalleled success. No business can flourish without its customers. Hence, the course emphasises the importance of customer relationships. It introduces learners to strategies that help in building and nurturing these relationships, ensuring sustained growth and loyalty. In today's business ecosystem, it is crucial to understand the nuances of different sectors. The Business Development Diploma includes a comprehensive section on vertical industries. This ensures that learners are adept at navigating the intricacies of various sectors, leveraging opportunities unique to each. Partnerships can often be the propelling force behind a business's exponential growth. This course underscores the significance of partnerships, offering insights into how to forge and nurture these valuable relationships. Lastly, the Business Development Diploma illuminates the key business metrics. As the adage goes, 'What gets measured, gets managed'. By understanding these metrics, learners can efficiently gauge their progress, adjust strategies and ensure that their business development efforts are on the right track. In conclusion, the Business Development Diploma is not just another online course. It is a meticulously designed journey that transforms budding aspirants into adept business development professionals. Whether you are a novice or someone looking to refine your skills, this course offers a treasure trove of knowledge, ready to be explored. Join today and set forth on a journey towards unparalleled business success. What you will learn 1:Introduction to Business Development 2:Preparing for Business Development 3:Building a Business Development Plan 4:Putting a Business Development Plan into Action 5:Benefits of Marketing 6:Marketing and Sales Cohesion 7:Customer Relationship 8:Vertical Industries 9:Partnerships 10:Key Business Metrics Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

The Customer Relationship Management (CRM) sector is witnessing an upsurge, offering many career opportunities worldwide. From managing customer data to resolving complaints, CRM professionals play an indispensable role in shaping an organisation's image and building customer loyalty. With the average salary range for CRM specialists in the UK lying between £40,000 to £90,000 and rising demand for such roles, this is a profession not just of the present but the future. Learning Outcomes: Understand the core principles of CRM. Identify effective CRM strategies for businesses. Analyse customer data for insightful decision-making. Familiarise yourself with CRM database structures and uses. Deepen and enhance customer relationships. Efficiently address and manage customer complaints. Predict future trends and directions of CRM. Kye Highlights of the Customer Relationship Management (CRM)course: Lifetime access to CRM course materials Full tutor support is available from Monday to Friday with the CRM course Learn CRM skills at your own pace from the comfort of your home Gain a complete understanding of CRM course Accessible, informative CRM learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the CRM Study CRM in your own time through your computer, tablet or mobile device A 100% learning satisfaction guarantee with your CRM course Customer Relationship Management Curriculum Breakdown of the Customer Relationship Management Course Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Customer Relationship Management (CRM) course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Customer Relationship Management (CRM). Requirements To enrol in this Customer Relationship Management course, all you need is a basic understanding of the English Language and an internet connection. Career path The Customer Relationship Management course will enhance your knowledge and improve your confidence. CRM Specialist: £30,000 to £50,000 per year Customer Success Manager: £35,000 to £60,000 per year CRM Administrator: £25,000 to £40,000 per year Sales Operations Analyst (CRM-focused): £28,000 to £45,000 per year CRM Consultant: £40,000 to £65,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Overview This comprehensive course on E-Commerce: Complete Guide to Income Mastery will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This E-Commerce: Complete Guide to Income Mastery comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this E-Commerce: Complete Guide to Income Mastery. It is available to all students, of all academic backgrounds. Requirements Our E-Commerce: Complete Guide to Income Mastery is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 1 sections • 15 lectures • 01:13:00 total length •Lesson 1 - Ecommerce Income Mastery - Overview: 00:03:00 •Lesson 2 - How to sell online step by step: 00:06:00 •Lesson 3 - Best Ecommerce Marketing Strategies: 00:05:00 •Lesson 4 - Hot Selling Ecommerce Business Ideas: 00:06:00 •Lesson 5 - Best Ecommerce Tips For Success: 00:07:00 •Lesson 6 - Best Dropshipping Product Categories to Sell: 00:05:00 •Lesson 7 - How to find the right eCommerce niche and start selling: 00:04:00 •Lesson 8 - How to drive traffic to your online store: 00:04:00 •Lesson 9 - Best Practices for highly effective eCommerce Product Videos: 00:04:00 •Lesson 10 - How to be a Virtual Assistant and start making income: 00:04:00 •Lesson 11 - Best eCommerce email marketing campaigns for higher engagement: 00:04:00 •Lesson 12 - Setting up an eCommerce loyalty program for more revenue: 00:05:00 •Lesson 13 - How to set up a Facebook ad funnel for e-commerce products: 00:06:00 •Lesson 14 - How to boost e-commerce sales using Instagram: 00:05:00 •Lesson 15 - Critical mistakes eCommerce store owners should avoid: 00:05:00

Description: This diploma has been created for businesses who wish to garner a customer service team with the highest level of customer insight and understanding, allowing for delivery of front line customer service, built around proper businesses values. With this course, develop skills that allow the detection of profitable business opportunities based on the analysis and interpretation of customer information. It allows generating marketing strategies in organizations, through preparing, analyzing and structuring the available information to achieve an understanding of the client's behavior. The development of the program consists in defining the current or potential client, by means of analytical tools for the search of consumer behavior patterns, in order to design exciting commercial campaigns. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 The Development Team 00:15:00 Evaluating and Reviewing Your Program 00:15:00 Relationship with Customers Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Handling Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up 00:07:00 Handling Sales Objections & Negotiating Module One - Getting Started 00:30:00 Module Two - Three Main Factors 01:00:00 Module Three - Seeing Objections as Opportunities 00:30:00 Module Four - Getting to the Bottom 01:00:00 Module Five - Finding a Point of Agreement 01:00:00 Module Six - Have the Client Answer Their Own Objection 00:30:00 Module Seven - Deflating Objections 01:00:00 Module Eight - Unvoiced Objections 01:00:00 Module Nine - The Five Steps 01:00:00 Module Ten - Dos and Don'ts 00:30:00 Module Eleven - Sealing the Deal 00:30:00 Module Twelve - Wrapping Up 01:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00