Boost your customer service, administrative, and back-office skills by getting certified in KYC and CDD by AGRC! This certificate will provide you with the tools and knowledge required to become an invaluable member of any institution’s client onboarding and customer retention process.
Customer Service: Customer Service Course Online Unlock the Power of Customer Service: Customer Service Course: Enrol Now! The Customer Service: Customer Service Course certificate program is designed for those currently working or who want to work in customer service roles. The purpose of this Customer Service: Customer Service Course is to provide learners with fundamental knowledge of Customer Service: Customer Service Course, customer environment legislation, and customer service and brand relationship. The qualification will help you gain knowledge and skills in Customer Service: Customer Service Course, customer retention, problem-solving, business principles, and managing your performance and professional development. By the end of this Customer Service: Customer Service Course, you will be able to expand your expertise and interpersonal skills in communication, make a good first impression, engage with customers in various situations, and solve customer problems using customer service principles. Special Offers of this Customer Service: Customer Service Course. This Customer Service: Customer Service Course includes a FREE PDF Certificate. Lifetime access to this Customer Service: Customer Service Course Instant access to this Customer Service: Customer Service Course 24/7 Support Available to this Customer Service: Customer Service Course Main Course: Level 2 Customer Service Free Courses included with Customer Service: Customer Service Course: Course 01: Time Management Course Course 02: Anger Management Course Course 03: Minute Taking Course [ Note: Free PDF certificate as soon as completing the Customer Service: Customer Service Course] Customer Service: Customer Service Course Online This Customer Service: Customer Service Course consists of 05 modules.. Course Curriculum of Level 2 Customer Service Module 01: Introduction to Customer Service Module 02: Understanding the Organisation Module 03: Prepare to Deliver Excellent Customer Service Module 04: Communication in the Customer Service Role Module 05: Understand Customers Assessment Method of Customer Service: Customer Service Course After completing Customer Service: Customer Service Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Certification of Customer Service: Customer Service Course After completing the Customer Service: Customer Service Course, you can instantly download your certificate for FREE. Who is this course for? Customer Service: Customer Service Course Online This Customer Service: Customer Service Course is ideal for those currently working or planning to work in a customer service role. The Customer Service: Customer Service Course is also beneficial to employees, managers, and apprentices in any customer-facing role in any business or industry. Requirements Customer Service: Customer Service Course Online To enrol in this Customer Service: Customer Service Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Customer Service: Customer Service Course. Be energetic and self-motivated to complete our Customer Service: Customer Service Course. Basic computer Skill is required to complete our Customer Service: Customer Service Course. If you want to enrol in our Customer Service: Customer Service Course, you must be at least 15 years old. Career path Customer Service: Customer Service Course Online This Customer Service: Customer Service Course skills are important, so this course will enhance your CV and can help you advance in many areas.
Office admin, the heart of an organization, plays a vital role in office administration. A good administrative skill enhances individual as well as organizational growth. Learn every single important aspect to kick-start your career in this field through our Office Admin and Customer Service Diploma course. The precise contents of the course teach you how to deal with administrative functions, different letter writing, documentation, reporting, recordkeeping, documentation. The course also teaches you how to manage customer, speak with them in a sound bite, and serve them with their demand. At the end of the course, you will become an efficient admin knowing all the lurid aspects of administrative procedures. Who is the course for? Professionals, employees or businessmen who want to improve the administration and customer service department of their company. People who want to know how administrative management and customer service work. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Admin Support Module One - Getting Started 00:30:00 Module Two - Getting Organized (I) 00:05:00 Module Three - Getting Organized (II) 00:05:00 Module Four - Managing Time 00:05:00 Module Five - Getting It All Done On Time 00:05:00 Module Six - Special Tasks 00:05:00 Module Seven - Verbal Communication Skills 00:05:00 Module Eight - Non-Verbal Communication Skills 00:05:00 Module Nine - Empowering Yourself 00:05:00 Module Ten - The Team of Two 00:05:00 Module Eleven - Taking Care of Yourself 00:05:00 Module Twelve - Wrapping Up 00:05:00 Administrative Management Module One - Getting Started 00:05:00 Module Two - Why Your Office Needs Administrative Procedures 00:05:00 Module Three - Gathering the Right Tools 00:05:00 Module Four - Identifying Procedures to Include 00:05:00 Module Five - Top Five Procedures to Record 00:05:00 Module Six - What to Include in Your Binder (I) 00:05:00 Module Seven - What to Include in Your Binder (II) 00:05:00 Module Eight - Organizing Your Binder 00:05:00 Module Nine - What Not to Include in the Procedure Guide 00:05:00 Module Ten - Share Office Procedure Guide 00:05:00 Module Eleven - Successfully Executing the Guide 00:05:00 Module Twelve - Wrapping Up 00:05:00 Organisational Skills Module One - Getting Started 00:05:00 Module Two - Remove the Clutter 00:05:00 Module Three - Prioritize 00:05:00 Module Four - Scheduling Your Time 00:05:00 Module Five - To Do Lists 00:05:00 Module Six - Paper and Paperless Storage 00:05:00 Module Seven - Organization in Your Work Area 00:05:00 Module Eight - Tools to Fight Procrastination 00:05:00 Module Nine - Organizing Your Inbox 00:05:00 Module Ten - Avoid the Causes of Disorganization 00:05:00 Module Eleven - Discipline is the Key to Stay Organized 00:05:00 Module Twelve - Wrapping Up 00:05:00 Organisational Skills Course for Administrator- Activities 00:00:00 Customer Relations and Dealings Module One - Getting Started 00:05:00 Module Two - The Right Attitude Starts with You 00:05:00 Module Three - Stress Management (Internal Stressors) 00:05:00 Module Four - Stress Management (External Stressors) 00:05:00 Module Five - Transactional Analysis 00:05:00 Module Six - Why are Some Customers Difficult 00:05:00 Module Seven - Dealing with the Customer Over the Phone 00:05:00 Module Eight - Dealing with the Customer In Person 00:05:00 Module Nine - Sensitivity in Dealing with Customers 00:05:00 Module Ten - Scenarios of Dealing with a Difficult Customer 00:05:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 00:05:00 Module Twelve - Wrapping Up 00:05:00 Customer Service: Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Microsoft Office Word Module One - Getting Started 00:30:00 Module Two - Opening 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Powerpoint Module One - Getting Started 00:30:00 Module Two - Opening PowerPoint 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 01:00:00 Module Six - Formatting Text and Paragraphs 01:00:00 Module Seven - Adding Pictures 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Setting Up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Excel Module One - Getting Started 00:30:00 Module Two - Opening Excel 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam- Office Admin and Customer Service Diploma 00:30:00 Final Exam Final Exam- Office Admin and Customer Service Diploma 00:30:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00
Learn essential skills for a more inclusive world with our Disability Awareness & Inclusion Training course. Gain insights, strategies, and tools to foster equality.
Nail Art: Nail Art (Nail Technician, Manicure & Pedicure) Course Online Unlock the Power of Nail Art: Nail Art (Nail Technician, Manicure & Pedicure) Course: Enrol Now! A nail salon is a business that provides nail beautification services to both men and women. You can get manicures, pedicures, nail polish application, nail repair, and hand and foot treatments at nail salons. So, our Nail Art: Nail Art (Nail Technician, Manicure & Pedicure) Course teaches how you can be a master in beauty. Most people get their nails done for one of three reasons: clean, healthy nails, pretty polish, and relaxation. Our Nail Art: Nail Art (Nail Technician, Manicure & Pedicure) Course gives you a basic education to become a confident nail artist or nail professional and develop more advanced pedicure and manicure skills. After completing this Nail Art: Nail Art (Nail Technician, Manicure & Pedicure) Course you can get a deep knowledge of manicure and pedicure, applying false nails, and nail art: nail art. This course on Nail Technician : Nail Technician is created by industry experts to help you learn quickly and effectively at your own pace. Enrol right away to begin learning. Main Course: Nail Technician (Nail Art, Manicure & Pedicure) Training Free Courses included with Nail Art: Nail Art (Nail Technician, Manicure & Pedicure) Course: Along with Nail Technician Course you will get free Acrylic Nails Along with Nail Technician Course you will get free Beauty Skincare Special Offers of this Nail Art: Nail Art (Nail Technician, Manicure & Pedicure) Course; This Nail Art: Nail Art (Nail Technician, Manicure & Pedicure) Course includes a FREE PDF Certificate. Lifetime access to this Nail Art: Nail Art (Nail Technician, Manicure & Pedicure) Course Instant access to this Nail Art: Nail Art (Nail Technician, Manicure & Pedicure) Course 24/7 Support Available to this Nail Art: Nail Art (Nail Technician, Manicure & Pedicure) Course Nail Art: Nail Art (Nail Technician, Manicure & Pedicure) Course Online Beyond technical abilities, this Nail Art: Nail Art (Nail Technician, Manicure & Pedicure) Course will assist in developing a successful career in nail technology. Our Nail Art: Nail Art (Nail Technician, Manicure & Pedicure) Course contains useful lessons on promoting your services and drawing customers. This Nail Art: Nail Art (Nail Technician, Manicure & Pedicure) Course also teaches how to develop a following of devoted customers. Additionally, the Nail Art: Nail Art (Nail Technician, Manicure & Pedicure) Course covers efficient communication methods and client retention practices. Overall, this Nail Art: Nail Art (Nail Technician, Manicure & Pedicure) Course will provide you with the business fundamentals you need to confidently start your career as a nail technician. Who is this course for? Nail Art: Nail Art (Nail Technician, Manicure & Pedicure) Course Online This Nail Art: Nail Art (Nail Technician, Manicure & Pedicure) Course is ideal for everyone who is concerned about their beauty or wants to start a salon business. Salon professionals and newbies who are eager to learn new skills. You do not need any previous academic background to enrol in this Nail Art: Nail Art (Nail Technician, Manicure & Pedicure) Course. Requirements Nail Art: Nail Art (Nail Technician, Manicure & Pedicure) Course Online To enrol in this Nail Art: Nail Art (Nail Technician, Manicure & Pedicure) Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Nail Art: Nail Art (Nail Technician, Manicure & Pedicure) Course. Be energetic and self-motivated to complete our Nail Art: Nail Art Course. Basic computer Skill is required to complete our Nail Art: Nail Art Course. If you want to enrol in our Nail Art: Nail Art Course, you must be at least 15 years old. Career path Nail Art: Nail Art (Nail Technician, Manicure & Pedicure) Course Online After completing this Nail Art: Nail Art (Nail Technician, Manicure & Pedicure) Course, you may be able to pursue a variety of promising career opportunities, such as: Beauty expert: Nail Technician Nail technician and many more.
Getting new hires through the door is one thing—getting them settled, confident and aligned with your company’s culture is quite another. This course is crafted to help organisations build thoughtful, structured onboarding processes that make people feel welcome from day one and understand what’s expected of them without the usual guesswork. You'll gain insight into how a smooth introduction can increase retention, boost morale and reduce early attrition—without flooding inboxes with generic PDFs. From pre-arrival preparation to first-month touchpoints, this course offers a guided walkthrough of what successful onboarding looks like in today’s remote and office-based environments. Whether you're part of a fast-growing startup or an established business, you’ll learn how to introduce clarity, structure and purpose into every new employee’s early journey. It’s time to stop leaving new starters to “figure things out” and start creating welcoming experiences that actually work. Key Features The Effective Employee Onboarding Strategies course includes the following offers: CPD Quality Standards Accredited Effective Employee Onboarding Strategies Course Lifetime Access No Hidden Fees 24/7 Tutor Support Certificate Available with reasonable price Discover a wealth of learning opportunities with our diverse range of online courses including Effective Employee Onboarding Strategies. From professional development to personal enrichment, we offer courses in a variety of subjects including business, technology, arts, languages, and more. This Effective Employee Onboarding Strategies course is carefully curated by industry experts and delivered through engaging multimedia content, interactive quizzes, and hands-on projects to ensure an immersive learning experience. Curriculum Module 01 Purpose Of Onboarding Module 02 Introduction To Onboarding Module 03 Onboarding Preparation Module 04 Onboarding Checklist Module 05 Creating An Engaging Program Module 06 Following Up With New Employees Module 07 Setting Expectations Module 08 Providing Feedback Why This Online Course is Better for You: Unlike traditional classroom settings, our online Effective Employee Onboarding Strategies course offers flexibility and convenience tailored to fit your busy lifestyle. With 24/7 access to Effective Employee Onboarding Strategies course materials and the ability to learn at your own pace, you can study whenever and wherever it's most convenient for you. Plus, our online platform provides a supportive community of fellow learners and dedicated instructors to guide you every step of the way. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Our Effective Employee Onboarding Strategies course is designed for anyone eager to expand their knowledge and skills, regardless of their background or experience level. Whether you're a working professional looking to upskill, a student seeking supplemental education, or an enthusiast pursuing a passion project, our courses are accessible to learners of all ages and abilities. Career path Invest in your future and unlock new career opportunities with our online Effective Employee Onboarding Strategies course. Gain valuable skills and credentials that are in high demand in today's competitive job market. Whether you're looking to switch careers, climb the corporate ladder, or start your own business, This course provide the expertise and certification you need to succeed. Certificates Digital certificate Digital certificate - £9 Hard copy certificate Hard copy certificate - £15 A Hardcopy Certificate (international): £15 + £10 (postal charge) = £25
In this comprehensive course, we will guide you through the world of Oracle Database Administration, starting from the basics and equipping you with the skills to create databases, manage storage, implement backup plans, apply patches, troubleshoot issues, and excel in the role of a professional DBA.
Recruiting the right talent and welcoming them with clarity sets the tone for success in any organisation. This Recruitment & Onboarding Process Course is tailored to help learners understand the essentials of attracting candidates, shortlisting effectively, and building a smooth onboarding journey that encourages retention from day one. With clear guidance through each step—from drafting job descriptions to that crucial first-day welcome—this course keeps things structured and engaging without drowning in jargon. Whether you’re refining your current hiring approach or stepping into the process for the first time, you’ll gain valuable knowledge on advertising roles, conducting interviews with purpose, and shaping an onboarding strategy that leaves new employees feeling informed and valued. The content is delivered in a format that suits learners looking for flexibility, all while focusing on what truly matters: getting recruitment and onboarding right. Meet the Accreditation This premium online course titled Recruitment & Onboarding Process ensures your professional development with CPD accreditation. You'll have the privilege of learning in your own time, at your own pace and earning an accredited certification. Key Benefits Eligibility for a CPD Quality Standards (CPD QS)-accredited certificate on successful completion of Recruitment & Onboarding Process Course Learning materials of the course contain engaging voiceover and visual elements for your comfort Freedom to study at your own pace 24/7 access to the Recruitment & Onboarding Process course materials for 12 months Full Tutor support on weekdays (Monday - Friday) On the Recruitment & Onboarding Process course, we guarantee that you will gain relevant skills and tremendous knowledge on the subject. The certificate you'll achieve after completing the Recruitment & Onboarding Process course will help you land the job you want in a related field. Enjoy a pleasant and professional 100% online learning experience, enrol in our Recruitment & Onboarding Process course today, and take control of your career! Course Curriculum: Module 01: Recruitment Using Internal and External Sources Module 02: Participate in a Selection Interview Module 03: Factors in Human Resource Module 04: Managing Employee Performance at Work Module 05: How to motivate and Gain Committed Employee Module 06: Perspective, Rights and Responsibilites of employees and Employers Module 07: Termination of Employment Contract How is the Recruitment & Onboarding Process assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Recruitment & Onboarding Process training is ideal for highly motivated individuals or teams who want to enhance their professional skills and efficiently skilled employees. Requirements There are no formal entry requirements for the Recruitment & Onboarding Process course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Recruitment & Onboarding Process training.
Our up-to-date course covers the latest PMBOK 6, 7, and Agile updates, providing a simplified guide to project management. Learn the framework, processes, and knowledge areas, and see how they work together to manage projects and stakeholders. It is perfect for those seeking to efficiently manage projects and pass the PMP exam.
Discover how assignment experts enhance study skills, boost academic performance, and provide personalized support to help students succeed in their educational journey. Unlock your potential today!