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The Ecommerce and Retail Course offers a detailed exploration of two of today’s most dynamic business sectors. From understanding digital marketplaces to mastering retail strategy, this programme covers essential elements such as e-commerce marketing, brand development, customer engagement, analytics, and effective retail operations. Learners will discover how to create impactful online experiences, develop strong product positioning, and manage transactions securely, while also delving into retail-specific areas like merchandising, consumer behaviour, multi-channel selling, and supplier negotiations. Designed to provide a clear, structured pathway for those aiming to excel in both online and offline sales environments, the course blends digital marketing expertise with retail management insights. It addresses key areas including social media integration, trend analysis, supply chain efficiency, store security procedures, health and safety standards, and consumer rights legislation. Whether your goal is to grow an e-commerce store, strengthen a retail brand, or refine customer service approaches, this course offers the tools, strategies, and knowledge to compete effectively in an ever-evolving marketplace. Ecommerce and Retail Combo Training Included: Course 01: Ecommerce Marketing Course 02: Retail Management, Branding & Customer Service Key Features CPD Accredited Ecommerce and Retail courses Instant 2 PDF certificate Fully online, interactive Ecommerce and Retail course with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Enrol now in this Ecommerce and Retail course to excel! To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth Ecommerce and Retail training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. The curriculum of the course has been designed by experts with years of experience behind them which is extremely dynamic and well-paced to help you understand the subject matter with ease. Curriculum Course 01: Ecommerce Marketing Module 01: Introduction to Electronic Commerce Module 02: E-Commerce Strategy and Implementation Module 03: Customer Service Module 04: Products, Brands, and Services Module 05: Content Planning and Production Module 06: Use of Social Networks Module 07: Marketing Module 08: Creating an Engaging User Experience Module 09: Transaction Management Module 10: E-Commerce Analytics Course 02: Retail Management, Branding & Customer Service Module 01: Introduction to Retail Management Module 02: Retail Strategy Module 03: Retail Buying and Merchandising Module 04: Retail Pricing Module 05: Supply Chain Management in Retailing Module 06: The Sales Process and Dealing with Customers at the Checkout Module 07: Importance of Consumer Behaviour Module 08: Taking Trends and Targeting Customers Effectively Module 09: The Importance of Communicating with Customers Module 10: Choosing a Retail Location Module 11: Retail Psychology Module 12: Negotiate the Right Deal with Suppliers Module 13: Develop Store Security Procedures Module 14: Management Skills for Leading Your Team Module 15: Selling in Multiple Channels Module 16: Retail Brand Management Module 17: Health & Safety for Retail Stores Module 18: Consumer Rights Act Accreditation All of our courses are fully accredited, including this Ecommerce and Retail course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Ecommerce and Retail course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 20 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Ecommerce basics. Requirements No prior degree or experience is required to enrol in this course. Certificates Certificate of completion Digital certificate - Included Hard copy certificate Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

We will help you to understand the six common excuses for unethical behavior and what are the three most pervasive ethical misconducts. Discover the ultimate guidelines for managing ethical conduct and how to show empathy, get the truth, and be sensible. Always focus on responsibility, respect and results for leading your business ethically. Learning Objectives Recognize six common excuses for unethical behavior, Define the components of ethical conduct, Implement the Three R's for leading ethically Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Understand the difference between trends and fads and we will guide you how to identify fourteen consumer trends. Discover four trends that your business can satisfy and promote to stay ahead of the curve and how to offer trend advice for your buyers to position yourself as the go-to person for industry advice. Learning Objectives Explain the difference between trends and fads, Describe how to become an industry trend resource for your clients Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Empathy is a crucial inter-personal skill for the Emotional Intelligent leader. Practice empathetic listening to develop your empathy and understand the two sets of questions that we can use to develop our empathetic listening skills. Learning Objectives Empathy is a crucial inter-personal skill for the Emotional Intelligent leader. Practice empathetic listening to develop your empathy and understand the two sets of questions that we can use to develop our empathetic listening skills. Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Everything you do or say sends a message. Be aware of how your verbal, vocal and visual messages convey your intended meaning. We will guide you to present with vocal impact by controlling monotone, volume, rate of speech, and non-words. Understand how to control your posture, movement, eye contact, clothing and gestures. Learning Objectives Identify the challenges of ambiguous messages, Express your message with vocal and visual impact, Close your presentation with impactful results Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Likability is the core of all positive interpersonal relationships. Let us show you how you can increase your likability. Understand what the key things are to note regarding your body language, speech and energy levels when influencing others. We will show you how to create a great first impression and inspire others to act. Learning Objectives Apply psychological secrets of likeability that influences outcomes, Create great first impressions, Inspire others to immediate action and cooperation Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

We will help you discover on-going strategies for promotability and looking for fast-track options. Understand the four stage of a career path and plan for career detours such as recessions, millennial competition and late retirements. Understand the value and importance of packaging yourself for promotion with a career portfolio. Learning Objectives Apply on-going strategies for becoming promotable, Build awareness of five possible career detours or paths, Package your skills for promotion Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Recommendation questions enlist buyers to tell you the benefits, increasing buy-in. They hear the benefits twice-once from you and again from themselves. Discover how to increase acceptance in your solution and how you can help teach buyers to convincingly present your solutions to others. Learning Objectives Explain the benefits of recommendation questions, Guide persuasive conversations using STēR questions, Adapt questions to small and larger sales, Apply recommendation questions with non decision-makers Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

The most important communication behavior is being able to communicate in an open, safe, and supportive culture. High performance teams use a wide variety of effective communication skills, the bottom line is to be understood. We will show you how to practice the three R's - be reliable, responsible, and reasonable. Understand how to maintain optimal levels of communication awareness. Learning Objectives Explain common team communication challenges. Implement 20 communication traits of effective team members Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Credibility is the ability to inspire belief. The two dimensions of credibility are trustworthiness and expertise. Understand the steps for building credibility that include planning, training, listening, trusting others, building democracy, and building community. Implement the disciplines of credibility to increase credibility. Learning Objectives Explain why credibility is the core of effective leadership, Apply steps for gaining and maintaining credibility, Describe three ways to restore damaged credibility, Identify top four qualities expected of leaders Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams