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Learning Objectives Introduction , Advanced Document Tools , Adding Rich Media , Using the Measurement Tools , Creating Forms , Understanding Accessibility , Creating Signatures and Certificates , Conclusion   Pre-Requisites Adobe Acrobat Pro DC Beginner or equivalent knowledge and skills.   Description Workplace demand for digital media skills including creating, managing, and integrating PDF documents is on the rise. Adobe Acrobat training is an excellent way to learn and validate your digital communication skills. This brings value to prospective clients and employers.  Adobe Acrobat is a family of computer programs developed by Adobe Systems, designed to view, create, manipulate and manage files in Adobe's Portable Document Format (PDF). Some software in the family is commercial, and some is freeware. In this course, students will learn to use advanced document tools and modify document properties, compare documents, enhance scans, as well as enhance documents by adding rich media such as sound, video, and interactive buttons. Students will learn to use the measurement tool, the distance tool, the perimeter tool and the area tool. Students will create interactive forms from a Word document or InDesign document, add form elements, add checkboxes and radio buttons, and distribute forms for feedback. Students will understand the importance of accessibility and test for accessibility. Finally, students will understand signatures, create signatures, and add signatures to a document. Adobe Acrobat Pro DC puts the power of the Portable Document Format, literally, at your fingertips. By taking advantage of the functionality & features available in Acrobat, you will ensure the integrity of your documents in regards to who views them. Introduction to the Course Introduction 00:02:00 Module 1: Advanced Document Tools Using Document Properties 00:04:00 Comparing Documents 00:07:00 Using Scan and OCR 00:06:00 Module 2: Adding Rich Media Adding Sound 00:06:00 Adding Video 00:05:00 Adding Buttons 00:10:00 Module 3: Using the Measurement Tools Understanding the Measurement Tool 00:03:00 Using the Distance Tools 00:04:00 Using the Perimeter Tool 00:02:00 Using the Area Tool 00:03:00 Module 4: Creating Forms Creating a Form from a Word Document 00:06:00 Creating a Form from InDesign 00:03:00 Adding Form Elements 00:09:00 Adding Checkboxes and Radio Buttons 00:08:00 Distributing Forms 00:05:00 Tracking Forms 00:03:00 Module 5: Understanding Accessibility What is Accessibility 00:02:00 Running Accessibility Checker 00:08:00 What is a Digital Signature 00:03:00 Module 6: Creating Signatures and Certificates Creating a Digital Signature 00:08:00 Using Adobe Sign and Fill 00:03:00 Recap to the Course Recap SWR 00:01:00 Final Exam Final Exam - Adobe Acrobat Pro DC Advanced 00:20:00

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Give a compliment to your career and take it to the next level. This Know Your Customer (KYC) will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop skills for your next job or want to elevate skills for your next promotion, this Know Your Customer (KYC) will help you keep ahead of the pack. The Know Your Customer (KYC) incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and essential knowledge, reaching out to the level of expertise required for your position. Further, this coursewill add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your profession while at the same time it outlines essential career insights in this job sector. Consequently, you'll strengthen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the Know Your Customer (KYC), you can equip yourself with the essentials to keep you afloat into the competition. Along with this Know Your Customer (KYC) course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. What other courses are included with this Know Your Customer (KYC)? Course 01: Know Your Customer (KYC) Course 02: Sales: Psychology of Customers Course 03: Customer Relationship Management Course 04: Phone-Based Customer Service Course 05: Retail Management - Level 5 Course 06: GCSE English Course 07: Public Speaking and Presentation Skill Course Course 08: The Formula to Talk with Strangers Course 09: Level 2 Microsoft Office Essentials Course 10: Time Management Course 11: Stress Management Training So, enrol now to advance your career! Benefits you'll get choosing Apex Learning for this Know Your Customer (KYC): One payment, but lifetime access to 11 CPD courses Certificate, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable and in-demand skills without leaving your home. How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. Curriculum of Know Your Customer (KYC) Bundle Course 01: Know Your Customer (KYC) Module 01: Introduction to KYC Module 02: Customer Due Diligence Module 03: AML (Anti-Money Laundering) Module 04: KYC, AML, and Data Privacy Regulations for Businesses Operations in the United Kingdom Module 05: Regulations to be Complied by Industries Module 06: Methods for carrying out KYC and AML and the Future of KYC Compliance Course 02: Sales: Psychology of Customers Introduction Introducing A.S.K - concentrating on 'A' for ATTRACT. Section 3 The 'S' of A.S.K. - SERVING Section 4 The K of A.S.K Section 5 ...And lastly... Course 03: Customer Relationship Management Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 04: Phone-Based Customer Service Module 1: Introduction to Customer Service Module 2: What's Different about Good Customer Service? Module 3: Customer Relationship Management Module 4: Customer Service Communication Strategies Module 5: Aspects of Phone Etiquette Module 6: Building Rapport Over the Phone Module 7: Inbound and Outbound Calls Module 8: Active Listening and Managing Tough Callers Module 9: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Course 05: Retail Customer Service Training Module 01: Who We Are and What We Do Module 02: The Sales Process and Dealing with Customers at the Checkout Module 03: Importance of Consumer Behaviour Module 04: Taking Trends and Targeting Customers Effectively Module 05: The Importance of Communicating with Customers Module 06: Identifying and Addressing Customer Needs Module 07: Generating Return Business Module 08: In-Person Customer Service Module 09: Giving Customer Service over the Phone Module 10: Providing Electronic Customer Service Module 11: Recovering Difficult Customers Module 12: Understanding When to Escalate Course 06: GCSE English Module 01: Introduction to GCSE English Module 02: Edexcel English Section A Part 01 Module 03: Edexcel English Section A Part 02 Module 04: Edexcel English Section B Module 05: Edexcel English Section C and many more... Course 07: Public Speaking and Presentation Skill Course Introduction QUICK UNLEARNING Before Starting this "SKILL" IS THIS HAPPENED WITH YOU???? Impressive Methods of Hooking Audience, even before your Speech or Presentation 6 Highly Impressive Methods of Starting any Speech or Presentation!! Body Language: 6 Methods for Impressive Body Language for Speech or Presentation Vocal Variety: 3 Methods (VST) for POWERFUL Vocal Variety Effective Methods of Ending Any Speech or Presentation Bonus Course 08: The Formula to Talk with Strangers Section 01: Course Overview Section 02: The Formula Section 03: Summary Section 04: End Course 09: Level 2 Microsoft Office Essentials ***Excel 2016*** Getting Started with Microsoft Office Excel 2016 Performing Calculations Modifying a Worksheet Formatting a Worksheet Printing Workbooks Managing Workbooks ***Word 2016*** Getting Started with Word Formatting Text and Paragraphs Working More Efficiently Managing Lists Adding Tables Inserting Graphic Objects Controlling Page Appearance Preparing to Publish a Document Workbooks - Microsoft Word 2016 (Beginner) ***PowerPoint 2016*** PowerPoint Interface Presentation Basics Formatting Inserting Options Working with Objects Table Charts Review and Presentatin ***Access 2016*** Introduction to Access Modify Data Working with Queries Access Forms Working with Reports Course 10: Time Management Identifying Goals Effective Energy Distribution Working with Your Personal Style Building Your Toolbox Establishing Your Action Plan Course 11: Stress Management Training Beginning Concepts Specific Stress Management Techniques MORE Stress Reduction Strategies Still MORE Stress Reduction Techniques - Part 1 Still MORE Stress Reduction Techniques - Part 2 Still MORE Stress Reduction Techniques - Part 3 BONUS Video & Wrap Up! Special LIVE Bonus Video! CPD 115 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Know Your Customer (KYC) bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Know Your Customer (KYC) is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various CPD certificate will increase the value in your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

Give a compliment to your career and take it to the next level. This Secretarial Skills and Office Administration will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop skills for your next job or want to elevate skills for your next promotion, this course will help you keep ahead of the pack. The course incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and knowledge, reaching out to the level of expertise required for your position. Further, this course will add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your profession while at the same time it outlines essential career insights in this job sector. Consequently, you'll strengthen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the course, you can equip yourself with the essentials to keep you afloat into the competition. Along with this course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. What other courses are included with this Secretarial Skills and Office Administration? Course 1: Commercial Law 2021 Course 2: GDPR Course 3: Level 2 Microsoft Office Essentials Course 4: Document Control Course 5: Touch Typing Essentials Course 6: Online Meeting Management Course 7: Minute Taking Essentials Level 2 Course 8: Workplace Confidentiality Course 9: Stress Management Training Course 10: Workplace Safety Course As one of the top course providers in the UK, we're committed to providing you with the best educational experience possible. Our industry experts have designed the course to empower you to learn all at once with accuracy. You can take the course at your own pace - anytime, from anywhere. So, enrol now to advance your career! Benefits you'll get choosing Apex Learning: One payment, but lifetime access to 11 CPD courses Certificate, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable and in-demand skills without leaving your home. How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. Curriculum of Secretarial Skills and Office Administration Bundle Course 1: Legal Secretary Understanding the Concept of Paralegal Key Legal Terminology Effective Communication Skills for Paralegals The Legal Workplace & Professionals Law & Legal Systems Contract & Business Law Property Law Wills, Probate, Estate Law Criminal Law Common Paralegal Legal Matters Human Rights Conflict and Conflict Resolution Professional Conduct and Ethics of Paralegals Mandatory Knowledge Fields and Survival Tips for Paralegals Course 2: Commercial Law 2021 Introduction of Commercial law Business Organisations International Trade: the Theory, the Institutions, and the Law Sales of Goods Law Consumer Law and Protection E-Commerce Law Competition Law Course 3: GDPR GDPR Basics GDPR Explained Lawful Basis for Preparation Rights and Breaches Responsibilities and Obligations Course 4: Level 2 Microsoft Office Essentials Excel 2016 Getting Started with Microsoft Office Excel 2016 Performing Calculations Modifying a Worksheet Formatting a Worksheet Printing Workbooks Managing Workbooks Word 2016 Getting Started with Word Formatting Text and Paragraphs Working More Efficiently Managing Lists Adding Tables Inserting Graphics Objects Controlling Page Appearance Preparing to Publish a Document Workbooks - Microsoft Word 2016 (Beginner) PowerPoint 2016 PowerPoint Interface Presentation Basics Formatting Inserting Options Working with Objects Table Charts Review and Presentation Access 2016 Introduction to Access Modify Data Working with Queries Access Forms Working with Reports Course 5: Document Control Introduction to Document Control Principles of Document Control and Elements of Document Control Environment Document Control Lifecycle Document Control Strategies and Instruments Document Management Quality Assurance and Controlling Quality of Documents Project Document Control Electronic Document Management Systems and Soft Copy Documentation Course 6: Touch Typing Essentials Introduction How to Set up Your Computer How to type the letters F and J How to type the letters D and K How to type the letters S and L How to type the letter A and ; (semicolon) How to type the letters E and I How to type the letters R and U How to type the letters T and O How to type CAPITAL letters How to type the letter C and , (Comma) How to type the letters G and H How to type the letters N and V How to type the letters W and M How to type the letters Q and P How to type the letters B and Y How to type the letters Z and X How to type Colon and Semicolon How to type Full Stop and Comma How to type Question Mark and Exclamation Mark How to type Dash, Parentheses and Quotation Marks Course 7: Online Meeting Management Online Meeting Management Module 01: Planning and Preparation Module 02: Online Meeting Platforms Module 03: Meeting Etiquette and Tips Course 8: Minute Taking Essentials Level 2 Introduction to Minute Writing Preparation for Minute Taking The Meeting Structure Minute Meeting, Decision and Action Roles and Responsibility of Minute Taker Tips for Minute Taking Technology in Minute Taking Building Confidence Course 9: Workplace Confidentiality Module 01: Introduction to workplace confidentiality Module 02: Business Etiquettes and Types of Confidentiality Module 03: The Importance of Confidentiality Module 04: Confidentiality with Co-workers Module 05: Preventing Confidentiality Breach Module 06: How Employers Can Protect Confidential Information Course 10: Stress Management Training Beginning Concepts Specific Stress Management Techniques MORE Stress Reduction Strategies Still MORE Stress Reduction Techniques - Part 1 Still MORE Stress Reduction Techniques - Part 2 Still MORE Stress Reduction Techniques - Part 3 BONUS Video & Wrap Up! Special LIVE Bonus Video! Course 11: Workplace Safety Course Health and Safety at Work and the Laws Managing for Health and Safety Risk Assessment and Common Risks Workplace Health, Safety and Welfare Accidents and Ill Health at Work Electrical, Fire and Gas Safety Secretary Safety in Different Work Settings Work Equipment Hazards and Risk Control Other Health and Safety Hazards at Work CPD 115 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Secretarial Skills and Office Administration bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Secretarial Skills and Office Administration is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various CPD certificate will increase the value in your CV and open you up to multiple job sectors.

Overview This comprehensive course on Algebra Fundamentals will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Algebra Fundamentals comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Algebra Fundamentals. It is available to all students, of all academic backgrounds. Requirements Our Algebra Fundamentals is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 17 sections • 83 lectures • 11:02:00 total length •Lecture 1 Introduction: 00:03:00 •Lecture 2 What is Algebra: 00:02:00 •Lecture 3 Simple Equations: 00:05:00 •Lecture 4 What are Polynomials: 00:04:00 •Lecture 5 Terms in Polynomials: 00:03:00 •Lecture 6 Degree of Polynomials: 00:05:00 •Lecture 7 Writing statements to algebraic form: 00:04:00 •Lecture 8 Integers and common mistakes in solving integers: 00:13:00 •Lecture 9 Arrangement of Terms: 00:07:00 •Lecture 10 Powers on integers: 00:04:00 •Lecture11 Simplification using BODMAS: 00:08:00 •Lecture 12 Distributive Properties in Polynomials: 00:04:00 •Lecture 13 Simplify Polynomials: 00:10:00 •Lecture 14 Additions of Polynomials: 00:06:00 •Lecture 15 Subtractions of Polynomials: 00:10:00 •Lecture 16 The rules of Indices in algebra: 00:11:00 •Lecture 17 Fractional indices: 00:10:00 •Lecture 18 Understanding indices (practice questions): 00:07:00 •Lecture 19 Problems from IGCSE Last year papers: 00:09:00 •Lecture 20 Multiplication of monomial to Polynomial: 00:09:00 •Lecture 21 Multiplication of Polynomial by Polynomial: 00:06:00 •Lecture 22 Division of algebraic expression by a monomial: 00:08:00 •Lecture 23 Division of algebraic expression by another polynomial: 00:09:00 •Lecture 24 Division of a polynomial by another polynomial with remainder: 00:11:00 •Lecture 25 Rules of brackets: 00:04:00 •Lecture 26 Simplification by removing brackets: 00:11:00 •Lecture 27 Simplification of algebraic fractions: 00:07:00 •Lecture 28 Rules to solve linear equations in one variable: 00:03:00 •Lecture 29 Solving linear equations in one variable: 00:07:00 •Lecture 30 Solving complex linear equations in one variable: 00:10:00 •Lecture 31 Word problems on linear equations in one variable: 00:13:00 •Lecture 32 What are Identities?: 00:05:00 •Lecture 33 Identity ( a + b ) ²: 00:13:00 •Lecture 35 Identity a² - b² = (a-b) (a +b ) new: 00:07:00 •Lecture 36 -- Standard Identities ( a + b + c ) ² = a ² + b ² + c ² + 2 a b + 2 a c +2 b c old: 00:07:00 •Lecture 37 Identity (x + a) (x + b) Identity Derivation & Application new: 00:08:00 •Lecture 38 Pascal's Triangle _ Identity ( a + b ) ³ new: 00:07:00 •Lecture 39 Identities( a - b ) ³, ( a ³ + b ³) and (a ³ - b ³) new: 00:13:00 •Lecture 40 - Standard Identities a ³ + b ³ + c ³ - 3 a b c: 00:10:00 •Lecture 41 -Changing the subject of formula: 00:08:00 •Lecture 42 - Linear Inequalities: 00:12:00 •Lecture 43 - Factorization by taking out common factor: 00:10:00 •Lecture 44 - Factorization by grouping the terms: 00:09:00 •Lecture 45 - factorize using identity a ² - b ²: 00:07:00 •Lecture 46 - factorize using identity (a + b )² and (a - b )² (2): 00:08:00 •Lecture 47 - factorize using identity ( a + b + c ) ²: 00:05:00 •Lecture 48 - factorization by middle term split: 00:12:00 •Lecture 49 -Simplification of algebraic fractions: 00:06:00 •Lecture 50 All that you need to know about co ordinate axis: 00:04:00 •Lecture 51 Some important facts needed to draw line graph: 00:03:00 •Lecture 52 - How to draw a line graph on coordinate plane: 00:03:00 •Lecture 53 Drawing line graphs: 00:06:00 •Lecture 54 Simultaneous Linear Equations in two variables- intro: 00:03:00 •Lecture 55 Graphical method of solving linear equations: 00:06:00 •Lecture 56 Graphical method - more problems: 00:10:00 •Lecture 57 Method of Elimination by substitution: 00:09:00 •Lecture 58 Method of Elimination by Equating coefficients: 00:11:00 •Lecture 59 Method of Elimination by cross multiplication: 00:07:00 •Lecture 60 Equations reducible to simultaneous linear equations: 00:12:00 •Lecture 61 Word Problems on Linear equations: 00:18:00 •Lecture 62 Polynomials and Zeros of polynomials: 00:10:00 •Lecture 63 Remainder Theorem: 00:04:00 •Lecture 64 Factor Theorem: 00:08:00 •Lecture 65 Practice problems on Remainder and Factor Theorem: 00:09:00 •Lecture 66 Factorization using factor Theorem: 00:10:00 •Lecture 67 Zeros of polynomials α, β & γ: 00:10:00 •Lecture 68 Relation between zeros and coefficients of a polynomials: 00:13:00 •Lecture 69 Finding polynomials if zeros are known: 00:06:00 •Lecture 70 Practice problems on zeros of polynomials: 00:10:00 •Lecture 71Problems solving with α and β (part 1): 00:11:00 •Lecture 72 Problems solving with α and β (part 2): 00:10:00 •Lecture73 what are Quadratic equations: 00:03:00 •Lecture 74 Solutions by factorization method: 00:12:00 •Lecture 75 Solutions by completing square formula: 00:06:00 •Lecture 76 Deriving Quadratic formula: 00:05:00 •Lecture 77 Practice problems by Quadratic formula: 00:07:00 •Lecture 78 Solving complex quadratic equations by Quadratic Formula: 00:11:00 •Lecture 79 Solutions of reducible to Quadratic Formula: 00:09:00 •Lecture 80 Skilled problems on Quadratic Equations: 00:07:00 •Lecture 81 Exponential problems reducible to Quadratic Equations: 00:06:00 •Lecture 82 Nature of Roots of Quadratic Equations: 00:09:00 •Lecture 83 Word problems on quadratic Equations Part 1: 00:13:00 •Lecture 84 Word problems on quadratic Equations Part 2: 00:11:00

Introduction: It is a well known thought that awful word gets out quicker than uplifting news. At the point when a client experiences a terrible assistance, such an individual is destined to enlighten ten others concerning their awful encounters. Consequently, the requirement for appropriate grumblings dealing with as a recuperation cycle. Appropriate grievances dealing with considers another opportunity to put things ideal for your clients. By and large, the client is vital, and losing one could bring about you losing some more. You are required to deliberately tune in to the client, confess your flaws, acknowledge duty, apologize to them and attempt to determine their issues. Notwithstanding, whatever is done to determine such issues ought to be satisfactory inside your organization rules and approaches. It is basic to consider grumblings to be openings, to cause clients to rest easy thinking about your items and administrations and furthermore create rehash business. Something else to note is that, when objections are not dealt with as expected, it could represent the moment of truth your business. To evade this, this course will manage you towards better grievances dealing with methodology. What You Will Learn: Why grievance dealing with is useful for business The impacts of grievance dealing with on consumer loyalty Step by step instructions to viably deal with client grumblings The significance of legitimate objections taking care of Advantages of Taking This Course Include: Finding out about more compelling manners by which to deal with objections Understanding that inability to appropriately deal with client grievances may make clients blacklist your organization Understanding the lengths that you can go to satisfy your clients

Carbon Monoxide Awareness Certification Carbon monoxide murders many individuals every year. Basically imperceptible without expert gear, it is now and then known as the "quiet executioner". This course tends to the issue of carbon monoxide openness in the working environment. It consolidates verifiable data about the causes and results of carbon monoxide harming with commonsense direction on the best way to lessen the danger of openness. You Will Learn:- What carbon monoxide is, the manner by which it is delivered and its short and long haul consequences for human wellbeing. Step by step instructions to forestall carbon monoxide spills by picking and keeping up reasonable gear, setting up an appropriate workspace and making acclimations to work measures if essential. The obligations of bosses and representatives under the law and an outline of how wellbeing and security enactment can go about as a manual for forestalling carbon monoxide harming. What you need to do in case of a carbon monoxide hole and how to function with outsiders in lessening the danger of future episodes. Advantages Of Taking This Course:- Any business hoping to additional their insight into their commitments under wellbeing and security law will profit by taking this course. You will actually want to recognize expected wellsprings of carbon monoxide harming in the working environment and find ways to cure the circumstance. Anybody working in a climate which might actually open them to carbon monoxide will profit by building up a comprehension of the signs and manifestations of carbon monoxide harming. On the off chance that you are keen on word related wellbeing, this course will give you an important outline of a typical working environment risk.

Interactive Course for Prospective Customer Service Provider Are you struggling to communicate with your customer? Not able to grab their attention? Take this course to learn how to interact with customers so they don't cut you off in mid sentence. Customer service is what ultimately makes or breaks a company. If it is done well, it will establish a fantastic reputation that will spread goodwill towards the company by word of mouth. Learn how to deal with difficult customers as how you react will determine the outcome of your interaction. Learn how to avoid confrontation and solve problems calmly and not to get flustered. This course comprises of multiple units, all designed to improve your communication skills with a customer. Enhance your skills of interaction and calm down a customer with ease who isn't willing to admit his mistakes. Go home without a headache after the end of the day with improved communication skills which you can learn through this course. Course Highlights Customer Service Skills Course is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Customer Service Skills Course into 37 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 1 day, 7 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Customer Service Skills Course Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Customer Service Skills Course is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Customer Service Skills Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Customer Service Introduction To Customer Service FREE 00:15:00 The Power of Positive Thinking in Customer Service FREE 00:30:00 Types of Difficult Customers and How to Help them 01:00:00 How to Deal with Difficult Customers 00:30:00 Conclusion 00:15:00 Customer Service Basics Customer Service Skills Training Templates FREE 01:00:00 Customer Service & Retention Checklist FREE 01:00:00 Customer Service Checklist 01:00:00 Customer Service Skills First Lesson 00:30:00 Second Lesson 01:00:00 Third Lesson 00:30:00 Fourth Lesson 00:30:00 Fifth Lesson 01:00:00 Microsoft Word Module One - Getting Started FREE 00:30:00 Module Two - Opening Word FREE 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Excel Module One - Getting Started FREE 00:30:00 Module Two - Opening Excel FREE 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Final Exam

Welcome to the world of unschooling where you say YES to your child's choices, how they want to spend their time, facilitating what they want to learn about and accommodating their needs.  Are you listening to your children's requests and wondering if maybe you are spoiling them? or where there is room for you and the things that you want to do? and how to balance the needs of multiple children?  Do you have children that have more energy than you have to give? Or have grand ideas about what they want to do? And what about those children for whom the word NO initiates a really strong response?  This webinar is going to explore the ideas of principles vs rules, arbitrary and non arbitrary boundaries, and how to create the YES environment that you can build for your child to thrive.  This webinar is FREE to LPL Monthly Members. You can sign up and receive a recorded version of this event, access to previous webinars, a private community and more here: https://ko-fi.com/liveplaylearn/tiers

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Give a compliment to your career and take it to the next level. This Business Writing will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop skills for your next job or want to elevate skills for your next promotion, this Business Writing will help you keep ahead of the pack. The Business Writing incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and essential knowledge, reaching out to the level of expertise required for your position. Further, this Business Writing will add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your profession while at the same time it outlines essential career insights in this job sector. Consequently, you'll strengthen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the Business Writing, you can equip yourself with the essentials to keep you afloat into the competition. Along with thiscourse, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. What other courses are included with this Business Writing? Course 1: Proofreading & Copyediting Course 2: Email Writing Training Course 3: Advanced Diploma in Copywriting Course 4: Level 2 Microsoft Office Essentials Course 5: Touch Typing Essentials Course 6: Document Control Course 7: GDPR Data Protection Level 5 Course 8: Minute Taking Essentials Level 2 Course 9: Improve English Spelling, Punctuation, Grammar and Pronunciation Course 10: Time Management So, enrol now to advance your career! Benefits you'll get choosing Apex Learning for this Business Writing: One payment, but lifetime access to 11 CPD courses Certificate, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. Curriculum Course 1: Business Writing Words to Cut Building Strong Sentences SCQA How to Write Punchy Summaries Words that Work, Feedback that Improves Proof Reading Makes Perfect Course 2: Proofreading & Copyediting Module 01: Proofreading Basics Module 02: Applying the Style Guide Module 03: Spelling and Grammar Module 04: Proofreading on Paper Module 05: Proofreading On-Screen Module 06: Copy-Editing Basics Module 07: Copy-Editing - The Use of Language Module 08: Copy-Editing - Checking Accuracy and Facts Module 09: Copy-Editing - The Beginning and The End Module 10: Copy-Editing - Legal Checks Module 11: Finding Work and Developing Your Career Course 3: Email Writing Training Module 1: E-Mail Communications Module 2: Fundamentals of Writing Effective E-mails Module 3: Manage Your E-mail Module 4: Writing Styles and Tone Module 5: Additional Tips for Writing Effective E-Mail Module 6: Exercise Caution Course 4: Advanced Diploma in Copywriting Module 1: Introduction to Copywriting Module 2: Basics of Copywriting Module 3: Eye-Catching Headlines Module 4: Attention-Grabbing Advertisements Module 5: Essential Copywriting Skills Module 6: Online Copywriting Module 7: Press Related Copywriting Module 8: Print Media Copywriting Module 9: Copywriting for Mainstream Media Module 10: Copywriting for Other Media Module 11: How to Write Better Copy Module 12: Final Tips Course 5: Level 2 Microsoft Office Essentials Excel 2016 Getting Started with Microsoft Office Excel 2016 Performing Calculations Modifying a Worksheet Formatting a Worksheet Printing Workbooks Managing Workbooks Word 2016 Getting Started with Word Formatting Text and Paragraphs Working More Efficiently Managing Lists Adding Tables Inserting Graphic Objects Controlling Page Appearance Preparing to Publish a Document Workbooks - Microsoft Word 2016 (Beginner) PowerPoint 2016 PowerPoint Interface Presentation Basics Formatting Inserting Options Working with Objects Table Charts Review and Presentatin Access 2016 Introduction to Access Modify Data Working with Queries Access Forms Working with Reports Course 6: Touch Typing Essentials Introduction How to Set up Your Computer How to type the letters F and J How to type the letters D and K How to type the letters S and L How to type the letter A and ; (semicolon) How to type the letters E and I How to type the letters R and U How to type the letters T and O How to type CAPITAL letters How to type the letter C and , (Comma) How to type the letters G and H How to type the letters N and V How to type the letters W and M How to type the letters Q and P How to type the letters B and Y How to type the letters Z and X How to type Colon and Semicolon How to type Full Stop and Comma How to type Question Mark and Exclamation Mark How to type Dash, Parentheses and Quotation Marks Course 7: Document Control Module 1: Introduction to Document Control Module 2: Principles of Document Control and Elements of Document Control Environment Module 3: Document Control Lifecycle Module 4: Document Control Strategies and Instruments Module 5: Document Management Module 6: Quality Assurance and Controlling Quality of Documents Module 7: Project Document Control Module 8: Electronic Document Management Systems and Soft Copy Documentation Course 8: GDPR Data Protection Level 5 Module 01: GDPR Basics Module 02: GDPR Explained Module 03: Lawful Basis for Preparation Module 04: Rights and Breaches Module 05: Responsibilities and Obligations Course 9: Minute Taking Essentials Level 2 Module 01: Introduction to Minute Writing Module 02: Preparation for Minute Taking Module 03: The Meeting Structure Module 04: Minute Meeting, Decision and Action Module 05: Roles and Responsibility of Minute Taker Module 06: Tips for Minute Taking Module 07: Technology in Minute Taking Module 08: Building Confidence Course 10: Improve English Spelling, Punctuation, Grammar and Pronunciation British English Pronunciation & Accent Introduction Where to place a stress in a world Words whose meaning changes depending on the stress Vowel Sounds Schwa Vowels before R Digraphs Pronouncing the letter R The two "TH" sounds Recap Course 11: Time Management Identifying Goals Effective Energy Distribution Working with Your Personal Style Building Your Toolbox Establishing Your Action Plan CPD 115 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in thisbundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our bundle is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various certifications will increase the value in your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Business Writing) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

**24 FREE CPD Accredited Certificates Included** (15,000+ new jobs listed in Reed & LinkedIn) This Office Administration and Admin, Secretarial & PA Career Track Diploma Course offers a robust foundation for anyone looking to advance in administrative roles across various industries. The curriculum is thoughtfully designed to cover all essential areas, from performance and team management to specialist skills like minute taking, document control, and email writing. With dedicated modules on Microsoft Office applications and UK Employment Law, learners gain a broad and practical understanding of the tools and regulations vital to office environments today. Beyond technical knowledge, the course also develops key interpersonal and organisational skills, including communication, public speaking, and cross-cultural awareness. It addresses workplace essentials such as health and safety, first aid, and confidentiality, ensuring participants are well-versed in maintaining a professional and secure office atmosphere. Ideal for those aiming for roles as administrators, secretaries, or personal assistants, this course combines structured learning with flexible delivery, perfectly suited for remote study. This bundle includes the following courses: Course 01: Admin, Secretarial & PA Course 02: Performance Management Course 03: Team Management Course 04: Microsoft Word, PowerPoint & Outlook Course 05: Health and Safety in the Workplace Level 2 Course 06: Workplace First Aid Training Course 07: Information Management Course 08: Facilities Management and Workplace Services Course 09: UK Employment Law Course 10: Meeting Management Online Course 11: Minute Taking Certificate Course 12: Document Control & Administration Skills for Receptionist Course 13: Touch Typing Course 14: Email Writing Course 15: Corporate Risk And Crisis Management Course 16: Public Speaking Course 17: Cross-Cultural Awareness Training Course 18: Equality, Diversity and Discrimination Course 19: Presentation Skills Course 20: Workplace Confidentiality Course 21: Decision Making and Critical Thinking Course 22: Workplace Productivity Course 23: Communication and Organisational Skills Course 24: Project Management: Six Sigma Key Features Accredited by CPD Instant e-certificate Fully online, interactive Office Administration and Admin, secretarial & PA Skills courses with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases As you delve into the intricacies of Admin, Secretarial & PA dynamics, you'll find yourself not just navigating tasks but orchestrating a symphony of organisational prowess. Seamlessly blending tradition with innovation, this diploma is your gateway to a world of versatile expertise. Immerse yourself in the multifaceted landscape of workplace proficiency, where Performance Management and Team Management become second nature. With every keystroke, unlock the power of Microsoft Word, PowerPoint & Outlook, transforming the digital realm into your playground. Navigate the intricate tapestry of UK Employment Law and refine your finesse in Meeting Management and Minute Taking. Through Document Control & Administration Skills, master the receptionist's domain, seamlessly blending touch typing with the art of email communication. Elevate your decision-making prowess and critical thinking to unparalleled heights. Don't miss out on this opportunity to transform your professional journey. Elevate yourself above the competition with our Office Administration and Admin, Secretarial & PA Career Track Diploma. Enrol now, and let the doors to success swing wide open! How will you benefit from this Office Administration and Admin, secretarial & PA Career Track Diploma? All through this self-paced training, you will get engaging learning materials and acquire the necessary knowledge to work with various concepts to gain a competitive advantage in the employment market. Each course within this Office Administration and Admin, secretarial & PA Career Track Diploma Course Bundle is thoughtfully crafted to deepen your understanding of critical Office Administration and Admin, secretarial & PA Skills & concepts and arm you with theoretical knowledge and skills vital to Office Administration and Admin, secretarial & PA Skills. CPD 240 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring to pursue careers in office administration and Admin, secretarial & PA. Professionals seeking to enhance administrative and organisational skills for career growth. Graduates entering the workforce and aiming for administrative positions. Employees in administrative roles aiming to upskill and advance their careers. Individuals looking to specialise in project management within an office setting. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Office Administrator Executive Assistant Facilities Coordinator Project Administrator Administrative Manager Workplace Services Coordinator Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.