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690 Courses delivered On Demand

Telesales Executive

4.8(9)

By Skill Up

Become a successful telesales executive with our comprehensive course. Learn proven sales techniques, strategies, and etiquette. Boost your earning potential and build a rewarding career in sales.

Telesales Executive
Delivered Online On Demand2 hours 14 minutes
£25

Recruitment & Onboarding Process

4.8(9)

By Skill Up

Unleash the power of recruitment and onboarding to build a high-performing team. Uncover the intricacies of HR, from sourcing talent to nurturing a committed workforce.

Recruitment & Onboarding Process
Delivered Online On Demand1 hour 40 minutes
£25

Teaching Assistant Level 3 Qualification

4.9(27)

By Apex Learning

Teaching Assistant Level 3 Qualification Enhance your efficiency in the teaching profession and gear up your career opportunities in this noble sector with the most exclusive Level 3 Award in Education and Training (RQF) qualification. The Level 3 Award in Education and Training (RQF) qualification is a level 3 Award in Education & Training AET(former PTLLS) which has been regulated by the UK's Govt. and awarded by Focus, the UK's fastest-growing awarding organisation. Focus is a well-established awarding organisation governed by Ofqual, ensuring professionalism and appreciation of the qualifications. This Level 3 Award in Education and Training (RQF) qualification aims to improve your knowledge of the education and training sector. Learners who complete this certification will have a good understanding of the skills and information that a qualified teacher or education professional must possess. You will also achieve a globally recognised certification to boost your confidence and establish a rewarding career in the teaching sector. Guess what's more!!! Along with this outstanding Level 3 Award in Education and Training (RQF) qualification, learners will get two Premium CPD accredited courses completely FREE!!! Courses are: Level 3 Diploma in Speech Therapy and SEN Teaching Phonics Teaching Diploma Level 3 These courses will help to boost the learning and enrich your speech therapy and phonics teaching proficiency. Enrol now and step forward for a glorious future!!! Qualification Summary Qualification type: Focus Level 3 Award Qualification title: Focus Level 3 Award in Education and Training (RQF) Accreditation status: Accredited Level: 3 Guided Learning Hours (GLH): 48 Total Qualification Time (TQT): 120 Qualification number (QN): 601/6099/8 ****Qualification Curriculum**** **Level 3 Award in Education and Training (RQF)** Unit 1: Understanding Roles, Responsibilities and Relationships in Education and Training Unit 2: Understanding and Using Inclusive Teaching and Learning Approaches in Education and Training Unit 5: Understanding Assessment in Education and Training ***Curriculum of The FREE Courses*** **Level 3 Diploma in Speech Therapy and SEN Teaching** Speech Therapy Module 01: An Overview of Speech Therapy Module 02: The Science of Speech Module 03: The Anatomy of Speech Module 04: Characteristic of Speech: Linguistic Discipline Module 05: Literacy and Language Development Module 06: Child Speech & Language Disorders Module 07: Adult Speech & Language Disorders SEN Teaching Assistant Module 01: Special Education Needs (SEN) An Overview Module 02: SEN Support Module 03: High Quality Teaching for Pupils with SEN Module 04: SEN Teaching Methodologies Module 05: Communication and Interaction Module 06: Cognition and Learning Module 07: Physical Development And Skills Module 08: Sensory or Physical Needs Module 09: Working in Partnership **Phonics Teaching Diploma Level 3** Module 01: Introduction to Phonics Education Module 02: Role of Early Phonics Teaching Module 03: Career as Phonics Teacher Module 04: Teaching Phonics Module 05: Jolly Phonics Module 06: Involving Parents and Carers Module 07: Speaking and Phonological Awareness Module 08: Systematic Assessment and Record-Keeping Module 09: Meeting Individual Needs Module 10: Cognitive Approaches in Dyslexia Module 11: Phonics for Deaf Children Module 12: Teaching Higher Level of Phonics Learning Outcomes What skills will I gain from this Level 3 Award in Education and Training (RQF) Qualification? Understand the underlying fundamentals of teaching and learning Make a practical approach to session planning Explore the various approaches to learning Determine the students' desires and long-term goals Implement strategies for assessing your students' potential You will become an expert in education and training You will gain knowledge in teacher expectations & attributions and much more Course Duration Total Qualification Time This is an estimate of the total length of time it is expected that a learner will typically take to achieve and demonstrate the level of attainment necessary for the award of the qualification i.e. to achieve all learning outcomes. Total Qualification Time is GLH and an estimate of the number of hours a learner is likely to spend in preparation, study, or any other learning including assessment, which takes place as directed by, but not under the supervision of a lecturer, supervisor, or tutor. The credit value, where given, for qualification, is determined by TQT, as one credit corresponds to 10 hours of learning. Total Qualification Time for this qualification is 120 hours. Guided Learning Hours These hours are made up of all contact time, guidance, or supervision of a learner by a lecturer, supervisor, tutor, trainer, or other appropriate provider of education or training. Guided Learning Hours for this qualification is 48. Assessment Unit 1: Understanding roles, responsibilities and relationships in education and training: You will be required to submit a written assignment demonstrating your knowledge of legal responsibilities, equality and diversity, individual learner needs, maintaining a safe and supportive learning environment, and your role as a teacher and your superiors. Unit 2: Understanding and using inclusive teaching and learning approaches in education You will be required to complete a written assignment demonstrating your knowledge and understanding of inclusive teaching and learning, as well as your understanding of your own role's strengths and limitations, how to motivate learners, ground rules, and teaching and learning resources. You must perform a micro-teach (15 minutes - 1 hour long) to a group of at least three people of your choosing. Unit 5 - Understanding assessment in education and training You will be required to complete a written assignment that reflects your knowledge of the purpose of assessment, different assessment types, how to conduct assessments, understanding learner involvement in assessment, reasons for constructive feedback, and effective assessment record keeping. Video Assessment You have to plan many things, such as observation, questioning/ professional discussion, and inspection of supporting work product evidence. Detailed assignment instructions will be made available to you in the 'Guidance for Achieving the Unit' section of your learning portal with a careful and clear explanation. You have to submit all your assignments via the online portal. Certification Successful candidates will be awarded a Level 3 Award in Education and Training (RQF) Qualification Certificate from Focus Awards Limited. Learners will also get CPD accredited Phonics Teaching Diploma and Speech Therapy & Special Education Needs (SEN) Training certificate from Apex Learning. Progression Level 4 Certificate in Education and Training Level 5 Diploma in Education and Training Level 3 Award in Understanding the Principles and Practices of Assessment Level 3 Award in Assessing Competence in the Work Environment Level 3 Award in Assessing Vocational Related Achievement Level 3 Certificate in Assessing Vocational Achievement Level 4 Award in Understanding the Internal Quality Assurance of Assessment Processes and Practice Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice Level 4 Certificate in Leading the Internal Quality Assurance of Assessment Processes and Practice Level 4 Award in Learning and Development Level 4 Diploma in Learning and Development Who is this course for? Those who have already worked in the teaching profession The aspiring professionals who want to add new skills to their CV Individuals who want to start their career as a teacher or teaching assistant Requirements Level 3 Award in Education & Training (RQF) qualification does not have any specific entry requirements for students. However, you must be at least 19 years old or above to register. Career path Level 3 Award in Education & Training (RQF) You will have the ability to accomplish a lot of things with this certificate. Here are just a few examples: Primary School Teacher Secondary School Teacher Private Tutor Freelance Teacher/ Trainer

Teaching Assistant Level 3 Qualification
Delivered Online On Demand
£339

Administrative Assistant Course

By Compliance Central

Introducing a revolutionary course that will transform your skills as an administrative assistant. From mastering impeccable business telephone etiquette to orchestrating flawlessly organised meetings, our curriculum is meticulously designed to elevate your administrative prowess. Enrol today and unlock the key to professional excellence. Learning Outcomes: Gain essential skills for effective administrative support assistance. Develop professional telephone etiquette and communication skills. Represent your boss and company with professionalism and integrity. Demonstrate business etiquette and protocol in various work settings. Master tasks such as mail services, travel arrangements, and meeting organisation. Acquire organisational, time management, and record-keeping abilities. Why would you choose the Administrative Assistant course from Compliance Central: Lifetime access to Administrative Assistant course materials Full tutor support is available from Monday to Friday with the Administrative Assistant course Learn Administrative Assistant skills at your own pace from the comfort of your home Gain a complete understanding of Administrative Assistant course Accessible, informative Administrative Assistant learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Administrative Assistant bundle Study Administrative Assistant in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Administrative Assistant Course Improve your chance of gaining in demand skills and better earning potential by completing the Administrative Assistant Administrative Assistant Curriculum Breakdown of the Administrative Assistant Course Module 01: Introduction to Admin Support Assistant Module 02: Business Telephone Skills Module 03: Representing Your Boss and Company Module 04: Business Etiquette Module 05: Mail Services and Shipping Module 06: Travel Arrangements Module 07: Organising Meeting and Conferences Module 08: Diary Management and Note taking Module 09: Time Management Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Service Module 15: Effective Planning and Scheduling Module 16: Invoicing/Petty Cash CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring to become administrative assistants. Office support staff seeking to enhance their skills. Graduates entering the administrative field. Professionals transitioning to administrative roles. Anyone interested in gaining comprehensive administrative skills. Employees looking to advance in their current administrative positions. Requirements To enrol in this Administrative Assistant course, all you need is a basic understanding of the English Language and an internet connection. Career path Administrative Assistant - Average Salary: £22,000 to £26,000 Office Administrator - Average Salary: £18,000 to £24,000 Executive Assistant - Average Salary: £26,000 to £36,000 Office Manager - Average Salary: £25,000 to £35,000 Personal Assistant - Average Salary: £23,000 to £32,000 Secretary - Average Salary: £18,000 to £26,000 Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99

Administrative Assistant Course
Delivered Online On Demand8 hours
£12

Sports Therapy: Hydrotherapy & Electrotherapy

5.0(5)

By Online Training Academy

In today's dynamic world, Sports Therapy plays a pivotal role in maintaining peak physical performance and aiding in recovery from sports injuries. The Hydrotherapy & Electrotherapy course is a crucial component of this field, equipping you with essential skills to manage and treat injuries effectively. Learning these techniques not only enhances your ability to provide immediate relief and long-term rehabilitation to athletes but also prepares you to handle various sports-related health challenges. This expertise is highly sought-after in the UK job market, where sports therapy professionals are in demand across sports clubs, rehabilitation centers, and healthcare facilities. Salaries in this field are competitive, reflecting the specialized knowledge and skills acquired through such training. The advantages of pursuing this course are substantial, with the sector witnessing a steady increase in demand for qualified professionals. By mastering Hydrotherapy & Electrotherapy alongside other modules like Anatomy, Sports Nutrition, and Rehabilitation Exercise, you position yourself for a rewarding career in Sports Therapy, contributing significantly to athletes' well-being and performance enhancement. Key Features: CPD Certified Sports Therapy Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Sports Therapy Module 02: Anatomy & Kinesiology Module 03: Assessment of Sports Injuries Module 04: Common Sports Injuries Module 05: Sports Massage Treatments Module 06: Hydrotherapy & Electrotherapy Module 07: Rehabilitation Exercise Module 08: Sports Nutrition Module 09: First Aid Treatment Module 10: Professionalism and Ethics of Sports Therapy Module 11: Sports Injuries Depending on Sports Profile Module 12: Major Sports Injury Module 13: The Effects of Drugs and Alcohol upon the Reliability of Testimony Interrogation Learning Outcomes: Understand key concepts in sports therapy and its application in practice. Identify anatomical structures and explain their relevance to kinesiology. Assess sports injuries using appropriate diagnostic techniques and methods. Apply sports massage treatments effectively for injury prevention and recovery. Demonstrate knowledge of hydrotherapy and electrotherapy principles in therapeutic settings. Design rehabilitation exercise programs tailored to specific sports injury types. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Sports Therapy course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Sports Therapy. Moreover, this course is ideal for: Sports enthusiasts seeking therapy knowledge Healthcare professionals expanding into sports therapy Individuals considering careers in sports injury management Physiotherapists interested in sports rehabilitation techniques Fitness trainers looking to enhance injury management skills Requirements There are no requirements needed to enrol into this Sports Therapy course. We welcome individuals from all backgrounds and levels of experience to enrol into this Sports Therapy course. Career path After finishing this Sports Therapy course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Sports Therapy are: Sports Therapist Physiotherapy Assistant Rehabilitation Specialist Sports Massage Therapist Athletic Trainer Sports Nutritionist Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Sports Therapy: Hydrotherapy & Electrotherapy
Delivered Online On Demand2 hours 42 minutes
£10

Physiotherapy for Sports and Fitness Course

5.0(14)

By Training Express

Physiotherapy professionals play a central and critical role in improving quality health care. They provide essential services that promote health and deliver health care services to individuals, families, and communities based on the primary health care approach. This noble profession is very rewarding and respected too! If you have a compassionate nature and would like to know about the roles and responsibilities associated with the industry, this is the course for you. Our comprehensive course developed by skilled personnel will assist you in enhancing your Physiotherapy knowledge. The exclusive course is delivered online so that you can achieve your goals and be confident by learning at your own pace. Moreover, our skilled personnel are available for you to answer any of your queries about it at all times. Physiotherapy Combo includes: Course 01: Physiotherapy Course 02: Sports Therapy Key Features of the Course : Instant e-certificate Fully online, interactive course with audio voiceover Developed by qualified trainers Additional Gifts Diet & Nutrition Diploma Course Curriculum Physiotherapy Training Course 01: Physiotherapy The detailed curriculum outline of our course is as follows: Module 01: Introduction to Physiotherapy Module 02: The Standards for Physiotherapists Module 03: The Physiotherapy Interventions Module 04: Sports Physiotherapy Module 05: Neurological Physiotherapy Module 06: Musculoskeletal Physiotherapy Module 07: Respiratory Physiotherapy Module 08: Paediatric Physiotherapy Module 09: Evidence-Based Physiotherapy (EBP) Module 10: Building a Career as a Physiotherapist Course 02: Sports Therapy The detailed curriculum outline of our course is as follows: Module 01: Introduction to Sports Therapy Module 02: Professionalism and Ethics of Sports Therapy Module 03: Anatomy & Kinesiology for Sports Therapy Module 04: Assessment of Sports Injuries Module 05: Sports Injuries Depend on Sports Profile Module 06: Common Sports Injuries Module 07: Major Sports Injury Module 08: First Aid Treatment Module 09: Sports Nutrition Module 10: Sports Therapy: Rehabilitation Exercise Module 11: Sports Therapy: Massage Treatments Module 12: Sports Therapy: Hydrotherapy & Electrotherapy Certification Once you've successfully completed your course, you will immediately be sent 2 digital certificates. Also, you can have your printed certificates delivered by post (shipping costs £3.99). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This curriculum has been designed by skilled personnel with years of experience behind them. This course is extremely dynamic and well-paced to help you understand with ease. You'll discover how to master the skill while exploring relevant and essential topics. Our course is a great place to start if you're looking to boost your career as and acquire relevant competencies. In addition, this program is for anyone interested in gaining in-demand proficiency to help explore your career as skilled personnel or improve their business aptitude. All through this self-paced training, you will get engaging learning materials and acquire the necessary knowledge to work with various concepts to gain a competitive advantage in the employment market. Requirements Please Note: Dietitians must be registered with the Health and Care Professions Council (HCPC), which is the statutory regulator of the professions. Please note, that completion of the course does not entitle a person to join the HCPC Register or use the protected titles of Physiotherapist Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

Physiotherapy for Sports and Fitness Course
Delivered Online On Demand1 hour
£12

Data Entry Administration & Office Admin Assistant Course

5.0(14)

By Training Express

Boost your administrative career with our Data Entry Administration & Office Admin Assistant Course, designed to sharpen your accuracy, organisation, and digital communication skills. Covering everything from data documentation and email writing to Microsoft Office and Power BI, this course offers structured content to build confidence and capability in a wide range of office-based responsibilities. Whether you're aiming to work in corporate support or manage day-to-day administrative duties, each module is designed to help you develop a polished, efficient, and professional approach to your role. From GDPR awareness to workplace productivity, negotiation, and business writing, you'll be guided through essential areas of office administration. The course also includes customer service training, minute taking, strategic business management, and much more—giving you insight into what today’s employers expect from office professionals. If you're looking to refine your administrative skill set with a focus on clarity, precision, and digital tools, this course offers a structured path forward, taught entirely online with flexibility in mind. Key Features: CPD Certified Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases This bundle consists of the following courses: Course 01: Efficient Data Entry Course Course 02: Basic Data Analysis Course 03: Data Documentation and Record Keeping Course 04: Data Analytics Course 05: Google Data Studio: Data Analytics Course 06: General Data Protection Regulation (GDPR) Awareness Course 07: Cyber Security Training Course 08: Workplace Confidentiality Course 09: Security Management Diploma Course 10: Executive PA (Admin, secretarial & PA) Course 11: Office Skills and Administration Course 12: Email Writing Course 13: Workplace Productivity Course 14: Corporate Compliance and Risk Management Course 15: Minute Taking Course 16: Touch Typing Course 17: Microsoft Office Course 18: Microsoft Power BI Course 19: Strategic Business Management Course 20: Business Analyst Training Course 21: Business Writing Course 22: Business Etiquette Course 23: Basic Business Finance Course 24: Facilities Management Diploma Course 25: Customer Service Training Course 26: Presentation skills Course 27: Hospitality Management and Front Office Operations Course 28: Workplace Professionalism Certificate Course Course 29: Negotiation Skills Course 30: Product Management Learning Outcomes: Master efficient data entry and documentation for accurate record-keeping. Analyse basic data to derive meaningful insights. Implement GDPR principles and ensure workplace confidentiality. Enhance office administration skills, including minute taking and touch typing. Develop strategic business management and business analysis capabilities. Improve presentation and email writing skills for effective communication. Accreditation All of our courses, including this course are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Course, you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we recommend renewing them every 12 months. Assessment At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring office administrators and executive PAs. Individuals seeking to improve workplace productivity. Professionals interested in data analytics and documentation. Those aiming for careers in business management. Employees looking to enhance customer service skills. Career path Office Administrator Executive PA Data Analyst Compliance Officer Customer Service Manager Business Analyst Certificates Certificate of completion Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Certificate of completion Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Data Entry Administration & Office Admin Assistant Course
Delivered Online On Demand1 hour
£250

Early Years Training Course

By Training Tale

Early Years Do you desire a profession in child care? For early-years professionals who want to deepen their understanding of children and adolescents' high-quality care, this Early Years course is suitable. The early years course will cover professional partnerships, equality, and diversity. As an early years practitioner, you can comprehend how to give management, well-being, and protection. You will learn about several laws pertaining to the early years in this early years course as well. With the aid of the Early Years course, you will ultimately be able to engage your clients and can establish professionalism. Participate in this course in the early years to learn how to manage children in depth. Learning Outcomes of Early Years Course By the end of this Early Years course, the learner will be able to: Early Years will help you to understand the emotional and physical well-being of children. Early Years describes equality, diversity, and professional partnerships. You can Understand health and safety legislation in the Early Years. Early Years Describes observations, assessments, and planning. Early Years Explains safeguarding children. Understand the Early Years Foundation Stage. You can Manage in a nursery environment in these Early Years. Early Years Engages in Professional Development. Courses are included in this Early Years Bundle Course Course 01: Level 4 Early Years Course Course 02: Level 5 Childcare Training Course 03: Primary Teaching Diploma Course 04: Advanced Diploma in Child Care Course 05: Level 3 Designated Safeguarding Lead Training Course Course 06: EYFS Teaching Diploma Course 07: Level 2 Award in Babysitting Course 08: Level 2 Certificate in Understanding Common Childhood Illnesses Affecting Children [ Note: Free PDF certificate will be provided as soon as completing the Early Years Course ] Early Years Special Offers of this Early Years Course This Early Years Course includes a FREE PDF Certificate. Lifetime access to this Early Years Course Instant access to this Early Years: Early Years Course Get FREE Tutor Support from Monday to Friday in this Early Years: Early Years Course Detailed course curriculum of Level 4 Early Years Course Industry Experts Designed this Early Years course into 08 detailed modules. Module 01: Supporting the Emotional and Physical Well-being of Children Module 02: Equality, Diversity and Professional Partnerships Module 03: Health and Safety Legislation Module 04: Observations, Assessments and Planning Module 05: Safeguarding Children Module 06: The Early Years Foundation Stage Module 07: Managing in a Nursery Environment Module 08: Engaging in Professional Development Assessment Method of Early Years After completing each module of the Early Years Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Early Years After completing the MCQ/Assignment assessment for this Early Years course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Early Years Anyone interested in working as a nursery nurse in a childcare setting should take this Early Years course. Requirements Early Years Students who intend to enrol in this Early Years course must meet the following requirements: Early Years: Good command of the English language Early Years: Must be vivacious and self-driven Early Years: Basic computer knowledge Early Years: A minimum of 16 years of age is required Career path Early Years Early Years course will open up various job opportunities, such as: Early Years Practitioner: £24,000 - £31,000 per annum Early Years Teacher: £165.00 - £195.00 per day Early Years Educator: £22,000 - £23,000 per annum Certificates Certificate of completion Digital certificate - Included

Early Years Training Course
Delivered Online On Demand3 days
£15

Handling Difficult Customers

4.7(47)

By Academy for Health and Fitness

With any customer-facing role, there are times when you will find yourself in a difficult situation with a customer that requires a certain set of communication and practical skills to resolve any issues successfully. The Handling Difficult Customers training course teaches learners how to handle difficult conversations as a manager or wider member of the customer service team, guiding you on how to use your body language effectively, master crucial active listening techniques, and stay calm under pressure. Key Topics to Be Covered How to open and close a difficult conversation with a customer Strategies for handling difficult customers and conversations The art of active listening and responding How to ask open and supportive questions The tone of voice and body language techniques Learning Outcomes Learn how to start and close a difficult conversation successfully and with confidence Understand how to use your body language to communicate with customers effectively Enhance your communication skills to ask open and productive questions Learn the art of active listening to be able to engage with the customer fully Demonstrate knowledge of the rules regarding customer service etiquette Build rapport through empathy and learn how to stay calm under pressure Skills You Will Gain Customer service Problem-solving Communication Stress Management Why should you choose the Handling Difficult Customer course with Academy for Health & Fitness? Opportunity to earn a certificate accredited by CPD after completing this Handling Difficult Customer course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Globally accepted standard structured lesson planning Innovative and engaging contents and activities Assessments that measure higher-level thinking and skills Complete the Handling Difficult Customer program in your own time, at your own pace Each of our students gets full 24/7 tutor support Course Curriculum: Introduction Topics to be Covered: Introduction - Welcome from Alan Stevens Difficult Conversations Topics to be Covered: Why Are Some Conversations Difficult? Preparation Set-Up and Room Layout How to Start the Conversation Active Listening and Responding Ask Open and Supportive Questions Focus on Facts, Not Personalities Use of Tone and Body Language Exploring Alternative Solutions Handling Challenge How to Close a Difficult Conversation Conclusions Topics to be Covered: Summary - What We've Covered Thank You and Next Steps Assessment Process Once you have finished the learning stages in the course, your abilities will be assessed by an automated multiple-choice question session, after which you will receive the results immediately. Showcase Your Accomplishment of New Skills: Get a Certification of Completion The learners have to successfully complete the assessment of this Handling Difficult Customer course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Handling Difficult Customers Course Right for You? This course is ideal for those who work in customer-facing roles who wish to develop the fundamental skills to deal with difficult customers efficiently and confidently. There are no specific entry requirements for this course, which can be studied on a part-time or full-time basis. Career path On successful completion, you will have the practical skills and knowledge to provide excellent customer service to all types of customers, take control of difficult situations and resolve problems with professionalism, competency and confidence. You will also have a range of communication skills for dealing with challenging customer-facing scenarios.

Handling Difficult Customers
Delivered Online On Demand1 hour
£12

Diploma of Paralegal (Legal Secretary Training)

4.7(47)

By Academy for Health and Fitness

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Have you ever considered a career in law? According to industry data, the demand for skilled legal secretaries is on the rise, with an estimated growth rate of 5% annually over the next five years. If you're interested in a fast-paced and rewarding role that provides vital support to the legal system, then this comprehensive Legal Secretary training bundle is the perfect place to begin your journey. This comprehensive Diploma of Paralegal bundle equips you with the knowledge and skills to excel as a legal secretary. Master essential areas like UK employment law, contract management, and GDPR compliance. Develop practical skills in document control, financial investigation, and maintaining workplace confidentiality. Become a valuable asset in any legal practice. Our Legal Secretary Bundle contains 11 of our premium courses for one discounted price: Course 01: Legal Secretary at QLS Level 5 Course 02: Complete Paralegal Course Course 03: UK Employment Law Course 04: Contract Management Course Course 05: Compliance Management Course 06: GDPR Certificate Course 07: Workplace Confidentiality Course 08: Document Control Course 09: Finance: Financial Investigator Course 10: Anti-Money Laundering (AML) Training Course 11: Workplace Harassment Whether you're new to the legal field or seeking to upskill, this Diploma of Paralegal bundle empowers you to confidently navigate the exciting world of legal administration. Enrol today and take the first step towards a thriving career as a legal secretary. Learning Outcomes of Legal Secretary Understand key UK legal principles and their application in practice. Master the essentials of contract and compliance management. Gain expertise in GDPR and workplace confidentiality laws. Develop skills in document control and financial investigation. Learn effective anti-money laundering strategies and techniques. Address workplace harassment with confidence and professionalism. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Legal Secretary Training Get a free student ID card with Legal Secretary Training The Legal Secretary is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Lifetime access to the Legal Secretary course materials The Legal Secretary comes with 24/7 tutor support Start your learning journey straightaway with our Paralegal bundle! *** Course Curriculum *** Course 01: Legal Secretary at QLS Level 5 Module 01: Understanding The Concept Of Paralegal Module 02: Key Legal Terminology Module 03: Effective Communication Skills For Paralegals Module 04: The Legal Workplace & Professionals Module 05: Law & Legal Systems Module 06: Contract & Business Law Module 07: Property Law Module 08: Wills, Probate, Estate Law Module 09: Criminal Law Module 10: Common Paralegal Legal Matters and much more... Course 02: Complete Paralegal Course Module 01: Understanding The Concept Of Paralegal Module 02: Key Legal Terminology Module 03: Effective Communication Skills For Paralegals Module 04: The Legal Workplace & Professionals Module 05: Law & Legal Systems Module 06: Contract & Business Law Module 07: Property Law Module 08: Wills, Probate, Estate Law Module 09: Criminal Law Module 10: Common Paralegal Legal Matters and much more... Course 03: UK Employment Law Module 01: Basic Of Employment Law Module 02: Legal Recruitment Process Module 03: Employment Contracts Module 04: Employee Handbook Module 05: Disciplinary Procedure Module 06: National Minimum Wage & National Living Wage Module 07: Parental Right, Sick Pay & Pension Scheme Module 08: Discrimination In The Workplace Module 09: Health & Safety At Work Module 10: Dismissal, Grievances And Employment Tribunals and much more... =========>>>>> And 8 More Courses <<<<<========= How will I get my Certificate? After successfully completing the Diploma of Paralegal course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11 = £143) CPD Hard Copy Certificate: Free ( For The First Course: Previously it was £29.99) CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Diploma of Paralegal (Legal Secretary) bundle. This Diploma of Paralegal bundle is ideal for: Aspiring legal secretaries Current legal professionals Administrative staff Compliance officers Requirements You will not need any prior background or expertise to enrol in this Diploma of Paralegal bundle. Career path This Diploma of Paralegal bundle will allow you to kickstart or take your career to the next stage in the related sector such as: Legal Secretary Paralegal Compliance Officer HR Manager Financial Investigator Document Controller Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this Paralegal bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. Diploma in Property Law at QLS Level 5 Hard copy certificate - £119 Please note that International students have to pay an additional £10 as a shipment fee.

Diploma of Paralegal (Legal Secretary Training)
Delivered Online On Demand3 days
£59