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Looking to build confidence in food safety standards without the fluff? This CPD-accredited bundle brings together three essential online courses to help you understand the core principles of food hygiene, allergen awareness, and labelling regulations. Designed for anyone involved in food handling—from kitchen staff to supervisors—this bundle covers the key areas every food worker needs to be familiar with, without veering off into irrelevant jargon. Whether you’re refreshing your knowledge or aiming to meet industry requirements, the content is clear, focused, and aligned with UK regulations. The combination of these three subjects makes this bundle especially useful for those working in catering, hospitality, manufacturing, or retail settings. It's entirely online, making it flexible and accessible whenever it suits you. These comprehensive courses are available in this Level 2 Food Safety - CPD Accredited 3 Courses Bundle Course 01: Level 2 Food Safety Course 02: Food Allergen Awareness Training Course 03: Food Labelling Regulations Training ** Special Offer: Free PDF and Hard Copy Certificates** Key Benefits Get instant PDF and Hard Copy certificate Fully online courses Developed by professionals Self-paced learning and laptop, tablet, and smartphone-friendly 24/7 Learning Assistance Course Curriculum: Module 01: Food Hygiene and Safety: Legislation Module 02: Bacteria and Microbiological Hazards Module 03: Physical, Chemical and Allergenic Hazards Module 04: Food Storage Module 05: Display and Service for Maintaining Food Safety and Hygiene Module 06: Personal Hygiene Module 07: HACCP and Food Premises Module 08: Cleaning Module 09: Reopening and Adapting Your Food Business During COVID-19 Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing each Level 2 Food Safety - CPD Accredited 3 Courses Bundle bundle course. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Level 2 Food Safety - CPD Accredited 3 Courses Bundle course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 30 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Level 2 Food Safety - CPD Accredited 3 Courses Bundle training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Level 2 Food Safety - CPD Accredited 3 Courses Bundle training.

Understanding the fundamentals of Value Added Tax (VAT) is essential for anyone working with finance, accounting, or business management. This CPD accredited bundle provides a clear and structured pathway through the essentials of VAT, tax accounting, and financial management. Each course is designed to deliver key knowledge that supports professional growth, ensuring learners gain confidence in handling VAT-related matters accurately and efficiently. This bundle is ideal for those seeking to broaden their expertise without the need for in-person attendance, offering flexible, online access to expertly crafted material. With a focus on clarity and practical relevance, these courses provide a solid foundation that enhances understanding of tax processes and financial principles, helping individuals navigate the complexities of VAT and related accounting topics with assurance. These comprehensive courses are available in this Introduction to VAT - CPD Accredited 3 Courses Bundle Course 01: Introduction to VAT Course 02: Tax Accounting Course 03: Financial Management ** Special Offer: Free PDF and Hard Copy Certificates** Key Benefits Get instant PDF and Hard Copy certificate Fully online courses Self-paced learning and laptop, tablet, and smartphone-friendly 24/7 Learning Assistance Course Curriculum: Module 01: Understanding VAT Module 02: VAT Terminology and Calculation Module 03: VAT Taxable Persons Module 04: VAT Registration Module 05: VAT Rates Module 06: Invoicing and Records Module 07: VAT Application in Goods, Services and Vehicles Module 08: Supply Module 09: The VAT Return Module 10: Tips on VAT Compliance Module 11: VAT Exemptions and Zero-Rated VAT Module 12: Miscellaneous VAT Issues and Penalties Module 13: Making Tax Digital Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing each Introduction to VAT - CPD Accredited 3 Courses Bundle course. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Introduction to VAT - CPD Accredited 3 Courses Bundle course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 30 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Introduction to VAT - CPD Accredited 3 Courses Bundle training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Introduction to VAT - CPD Accredited 3 Courses Bundle training.

***Limited Time Discount Offer*** Get FREE 1 QLS Endorsed Certificate Course with 10 Additional CPD Accredited Bundle Courses In A Single Payment. If you wish to gain a solid and compact knowledge of Gardening and Horticulture and boost yourself for your desired career, then take a step in the right direction with this industry-standard, comprehensive Gardening and Horticulture course designed by professionals. This bundle package contains 1 popular, The Quality Licence Scheme-endorsed course, 10 additional CPD accredited courses, expert assistance, and FREE course evaluation. Get 12 months of extensive access to this bundle of courses and learn a variety of in-demand technical skills to help you advance your career. There are no additional fees if you enrol in this Gardening and Horticulture pack. This Gardening and Horticulture bundle package includes: Course 01: Advanced Diploma in Horticulturist at QLS Level 7 10 Additional CPDQS Accredited Premium Courses - Course 01: Land Management Course 02: Understanding of Homesteading Gardening Diploma Course 03: Carbon Literacy Knowledge Course 04: Environment Management Course 05: Arboriculture Course 06: Nutrition - Course Course 07: Ketogenic Diet Mastery Course 08: Basic First Aid Course 09: Time Management Course 10: Decision-Making in High-Stress Situations Success becomes a lot simpler with this bundle package, which allows you to monetise your skills. This Gardening and Horticulture bundle is appropriate for both part-time and full-time students, and it can be completed at your own pace. This premium online bundle course supports your professional growth with Quality Licence Scheme endorsement, as well as CPD accreditation. You'll be able to practice on your own time and at your speed while still gaining an endorsed certificate. You'll get a Free Student ID card by enrolling in this course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards. PLEASE NOTE: International shipping of this card will cost an additional £10 for postal charges. With this high-quality package, all students have access to dedicated tutor support and 24/7 customer service. Throughout the extensive syllabus of this package, you'll find the required assistance and also the answers to all of your questions. The Gardening and Horticulture course materials of the course are designed by experts and you can access these easily from any of your smartphones, laptops, PCs, tablets etc. Master the skills to arm yourself with the necessary qualities and explore your career opportunities in relevant sectors. Why Prefer this Gardening and Horticulture Bundle Course? Upon successful completion of the Gardening and Horticulture bundle, you will receive a certificate from the Quality Licence Scheme. Option to receive 10 additional certificates accredited by CPD to expand your knowledge. Student ID card with amazing discounts - completely for FREE! (Postal charges will be applicable for international delivery) Our bundle's learning materials have an engaging voiceover and visual elements for your convenience. Complete the Gardening and Horticulture bundle, at your own pace. Each of our students will get full tutor support on weekdays (Monday to Friday) with this Gardening and Horticulture Bundle After completing our Gardening and Horticulture Bundle, you will receive efficient assessments and immediate results. Course Curriculum: Module 01: Basic Botany Basic Botany Module 02: Plant Classification Plant Classification Module 03: Soil Science Soil Science Module 04: Plant Nutrition Requirements Plant Nutrition Requirements Module 05: Plant Pests and Diseases Plant Pests and Diseases Module 06: Basic Concepts of Organic Gardening Basic Concepts of Organic Gardening Module 07: Weed Control Weed Control Module 08: Plant Propagation Plant Propagation part 01 Plant Propagation Part 02 Module 09: Amenity Horticulture, Plant Selection and Native Plants Amenity Horticulture, Plant Selection and Native Plants Module 10: Exotic Plants Exotic Plants Module 11: Indoor Plants Indoor Plants Module 12: Lawns Lawns Module 13: Planting and Plant Care Planting and Plant Care Module 14: Plant Nodes and Indigenous Plants Plant Nodes and Indigenous Plants Module 15: Plant Protection, Landscaping and Garden Design Plant Protection, Landscaping and Garden Design Module 16: Ornamental Horticulture Ornamental Horticulture Module 17: Permaculture Permaculture Module 18: Arboriculture Arboriculture Module 19: Horticulture Statistics Horticulture Statistics Module 20: Results from the 2018 Seasonal Labour in Horticulture End of Year Results from the 2018 Seasonal Labour in Horticulture End of Year What is the Gardening and Horticulture Bundle Assessment Process? We offer an integrated assessment framework to make the process of evaluation and accreditation for learners easier. You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the exams. Show off Your New Skills With a Certificate of Completion Endorsed Certificate of Achievement from the Quality Licence Scheme After completing the course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, completely free of charge in this package. For Additional the Quality Licence Scheme Endorsed Certificate you have to pay the price based on the Level of these Courses: Level 1 - £59 Level 2 - £79 Level 3 - £89 Level 4 - £99 Level 5 - £119 Level 6 - £129 Level 7 - £139 Certificate Accredited by CPD Upon finishing the course, you need to order to receive a Certificate Accredited by CPD that is recognised all over the UK and also internationally. The pricing schemes are - 10 GBP for Digital Certificate 29 GBP for Printed HardCopy Certificate inside the UK 39 GBP for Printed HardCopy Certificate outside the UK (international delivery) CPD 180 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The package training is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! This package is also ideal for those who want to learn more about this subject in-depth and stay up to date with the latest details. From the comfort of your own home, study the package and expand your professional skillset! Requirements The Bundle has no formal entry criteria, and everyone is welcome to enrol! Anyone with a desire to learn is welcome to this course without hesitation. All students must be over the age of 16 and have a passion for learning and literacy. You can learn online using any internet-connected device, such as a computer, tablet, or smartphone. You can study whenever it's convenient for you and finish the Gardening and Horticulture bundle package at your own rate. Career path Studying the bundle is intended to assist you in obtaining the job of your dreams, or even the long-awaited promotion. With the support and guidance of our Gardening and Horticulture package, you will learn the important skills and knowledge you need to succeed in your professional life.

This Business Research Analyst Course is designed to equip learners with essential knowledge and techniques for analysing business processes and interpreting data effectively. Through a series of focused modules, you will explore core concepts such as process management principles, customer insights, and performance measurement strategies. The curriculum guides you through critical tools including Pareto charts, histograms, run charts, and control charts, fostering a deep understanding of variation and data-driven decision-making. Structured to refine your analytical approach, this course emphasises teamwork and strategic use of data to enhance business performance. You will engage with exercises that present data clearly and learn how to interpret charts to identify patterns and opportunities. Whether you are aiming to contribute to process improvements or support informed business decisions, this course offers a well-rounded foundation in research analysis, tailored for online learning and accessible to all levels of experience. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Introduction Module 02: Agenda and Principles of Process Management Module 03: The Voice of the Process Module 04: Working as One Team for Improvement Module 05: Exercise: The Voice of the Customer Module 06: Tools for Data Analysis Module 07: The Pareto Chart Module 08: The Histogram Module 09: The Run Chart Module 10: Exercise: Presenting Performance Data Module 11: Understanding Variation Module 12: The Control Chart Module 13: Control Chart Example Module 14: Control Chart Special Cases Module 15: Interpreting the Control Chart Module 16: Control Chart Exercise Module 17: Strategies to Deal with Variation Module 18: Using Data to Drive Improvement Module 19: A Structure for Performance Measurement Module 20: Data Analysis Exercise Module 21: Course Project Module 22: Test your Understanding Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Business Research Analyst training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Business Research Analyst training.

The Customer Support Engineer Apprentice Course is designed to develop essential skills for anyone aiming to excel in customer service and technical support roles. This course offers a thorough introduction to effective telephone communication, covering everything from phone etiquette and managing calls to building rapport and handling challenging conversations. Learners will also gain insight into key business practices such as mail services, invoicing, and record keeping, ensuring they understand the operational side of customer support within an organisation. Alongside technical communication, the course focuses on critical organisational and planning skills to improve efficiency and customer satisfaction. With modules dedicated to business writing, customer relationship management, and scheduling, learners will be well-prepared to handle a variety of customer interactions and administrative tasks confidently. Whether dealing with inbound or outbound enquiries, this course provides a solid foundation for those looking to enhance their professional communication and support capabilities in a remote learning format. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Managing Interoffice Calls and Voicemail Module 02: Aspects of Phone Etiquette Module 03: Business Telephone Skills Module 04: Building Rapport Over the Phone Module 05: Inbound and Outbound Calls Module 06: Active Listening and Managing Tough Callers Module 07: Mail Services and Shipping Module 08: Intra Organisation Dealings Module 09: Problem Solving over the Phone Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Relationship Management Module 15: Effective Planning and Scheduling Module 16: Invoicing/Petty Cash Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Customer Support Engineer Apprentice training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Customer Support Engineer Apprentice training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

The Import Officer Essentials Course is designed to equip you with the fundamental knowledge and understanding required to confidently manage import and export operations. Covering everything from the basics of international trade to the complexities of logistics and supply chain management, this course provides a clear roadmap for handling the critical elements of importing goods. You will explore topics such as sourcing and procurement, marketing strategies, and documentation procedures, all crucial for a smooth and efficient import process. This course also delves into pricing, payment methods, and shipping procedures, ensuring you grasp the financial and operational aspects involved. Additionally, it covers key areas like supplier relationship management and negotiation techniques to enhance your ability to maintain strong partnerships and secure favourable terms. Perfectly tailored for those aiming to understand the import sector without the need for physical attendance, this course delivers valuable insights through a fully online format, making it an excellent choice for busy professionals and newcomers alike. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Introduction to Import Export Module 02: Organising the Import Export Operation Module 03: Products for Your Import Export Business Module 04: Sourcing, Purchasing, and Procurement Module 05: Target the Marketing and Find Your Customers Module 06: Introduction to Logistic Management Module 07: Planning Framework for Logistics Module 08: Searching, Marketing, and Distribution Module 09: Documentation and Supply Chain Management Module 10: Pricing, Payment and Shipping Procedure Module 11: Necessary Tools for Trading Module 12: Channels of Distribution Module 13: Supplier Relationship Management Module 14: Negotiation Techniques Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Import Officer Essentials training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Import Officer Essentials training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

Master the foundations and finer details of CAD design with this focused CAD Modelling Techniques Course. Whether you're refining your understanding or building a strong base from scratch, this course takes you through everything from 2D shapes and 3D geometry to assemblies, extrusion, and rotation. With a clear progression through CAD principles, software introductions, and modelling strategies, it’s designed to support learners who want to strengthen their technical knowledge and apply it with confidence in digital design environments. Across 16 structured modules, you’ll explore widely-used platforms such as AutoCAD, SolidWorks, FreeCAD, and T-Flex CAD. You’ll also delve into CAD-specific topics like blending operations, civil drawing parameters, and grid-based modelling. Each section is structured to keep the learning process streamlined and engaging, guiding you through core modelling methods with clear, focused instruction. Whether you're considering a CAD design career in the UK or expanding your technical know-how. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Introduction to CAD Design Module 02: CAD Designer Career in the United Kingdom Module 03: Basics for CAD Design - Part 1 Module 04: Basics for CAD Design - Part 2 Module 05: 2D Shape in CAD Module 06: 3D Shape in CAD Module 07: Geometry and Modelling Module 08: Assemblies in CAD Design Module 09: Extrusion and Rotations Module 10: Blending Operations in CAD Module 11: Grids and Regular Polygons Module 12: Parameters in Civil Drawings Module 13: Introduction to AutoCAD Module 14: Introduction to T-Flex CAD Module 15: Introduction to SolidWorks Module 16: Introduction to FreeCAD Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The CAD ModellingTechniques training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our CAD ModellingTechniques training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

Step confidently into the rewarding field of health and social care with our Health Services Officer Course. Designed for those looking to understand the essential workings of care services, this course explores everything from communication and safeguarding to legal standards and risk management. Whether you're new to the sector or seeking structured knowledge to support your existing experience, this course offers a well-rounded foundation built around key responsibilities and professional standards. Each module has been carefully developed to reflect the core principles of working in health and social care, with a strong focus on ethical conduct, policy understanding, and individual rights. You'll gain a clear sense of your role in supporting others, while developing insight into how services operate safely and fairly. With no requirement for physical attendance, you can study on your own terms, gaining valuable insight into this essential sector from wherever you are. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Introduction to Health and Social Care Module 02: Communication and its Relevance Module 03: Rights and Responsibilities as a Health and Social Care Worker Module 04: Role as A Caregiver and Healthcare Professional Module 05: Working in Health and Social Care: Promoting Equality, Diversity and Rights Module 06: Important Principles and Policies in Health and Social Care Work Module 07: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 1 Module 08: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 2 Module 09: Safeguarding Vulnerable Individuals Module 10: Health and Safety Responsibilities Module 11: Risk Management in Health and Social Care Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Health Services Officer training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Health Services Officer training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

The Commercial Manager Training Course offers a detailed exploration of the essential principles and practices that underpin effective commercial management. Designed to provide a solid foundation, this course covers critical areas such as managing commercial relationships, partnerships, budget and cash flow oversight, and negotiation techniques. Each module is crafted to enhance understanding of how to navigate the complexities of commercial projects, from risk management to customer lifecycle strategies, ensuring participants gain a well-rounded perspective on managing commercial operations successfully. This course also delves into the roles of shareholders, loans and debt management, and the key legislations influencing commercial activities. With a focus on strategic thinking and decision-making, the training equips learners with the knowledge to foster productive business relationships and optimise financial performance. Ideal for professionals aiming to deepen their commercial acumen, this course provides valuable insights through a structured and engaging curriculum, all delivered in an accessible online format. Whether you are looking to refine your skills or broaden your understanding, this course is tailored to support your professional growth in the commercial sector. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Introduction to Commercial Management Module 02: Commercial Relationship Part-1 Module 03: Commercial Relationship Part-2 Module 04: Partnership and Agreements Module 05: Budget Management Module 06: Cash Flow Management Part- 1 Module 07: Cash Flow Management Part- 2 Module 08: Negotiation Module 09: Commercial Risk Management Module 10: Commercial Project Management Module 11: Customer Relationship Management (CRM) Part-1 Module 12: Customer Relationship Management (CRM) Part-2 Module 13: Managing Customer Lifecycle Module 14: Roles of Shareholders in Commercial Management Module 15: Loans and Debts Management Module 16: Commercial Legislations Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Commercial Manager training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Commercial Manager training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

Delighting customers goes far beyond solving issues—it’s about creating connections, maintaining trust, and ensuring every interaction counts. Our Customer Support Specialist Course is designed to equip learners with the confidence and understanding to navigate customer-facing roles in retail environments, where expectations are high and patience is often tested. Whether you're handling complaints, guiding purchases, or managing queues, this course offers insight into the psychology behind buyer behaviour, the art of communication, and the essentials of retail service strategy. From mastering the sales process to understanding consumer rights, the curriculum covers every angle of support work within a retail setting. You'll explore how to negotiate effectively, manage store safety, analyse trends, and engage with customers across different sales channels. With a strong focus on communication, behavioural insight, and operational knowledge, this course provides a solid foundation for anyone looking to build a rewarding role in customer support—one interaction at a time. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Introduction to Retail Management Module 02: Retail Strategy Module 03: Retail Buying and Merchandising Module 04: Retail Pricing Module 05: Supply Chain Management in Retailing Module 06: The Sales Process and Dealing with Customers at the Checkout Module 07:Importance of Consumer Behaviour Module 08: Taking Trends and Targeting Customers Effectively Module 09: The Importance of Communicating with Customers Module 10: Choosing a Retail Location Module 11: Retail Psychology Module 12: Negotiate the Right Deal with Suppliers Module 13: Develop Store Security Procedures Module 14: Management Skills for Leading Your Team Module 15: Selling in Multiple Channels Module 16: Retail Brand Management Module 17: Health & Safety for Retail Stores Module 18: Consumer Rights Act Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Customer Support Specialist training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Customer Support Specialist training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included