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Description: There are many ways that disabilities can affect the ability to perform effectively on the job. Levels of disability and ability are unique to an individual. Most accommodations are simple, creative alternatives for traditional way of doing things. This Diversity & Disability Awareness at Workplace Certificate Course includes examples and suggestions for career development staff and employers. This workshop will give supervisors, managers, and human resource consultant tools, and tips for creating a diverse workplace. You will also learn to prepare to welcome people with disabilities into your workplace, how to interact with them and much more related to working with people with disabilities. Learning Outcomes: Get prepared for welcoming people having disabilities for your workplace Interact with people with disabilities Have interactions Locate along with getting over the obstacles at the workplace Apply respectful, proper, adaptable linguistic approach for a situation Realise the state of your company in case of recruiting as well as interviewing Figure out the terms of job accommodation along with executing it at the workplace Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Diversity & Disability Awareness at Workplace Certificate Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Diversity & Disability Awareness at Workplace Certificate Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Overview 00:15:00 Defining Terms 00:15:00 Dissecting Labels 00:30:00 Accessibility 00:15:00 The Cornerstones of Diversity 00:15:00 Using the STOP Technique 00:15:00 Communication Essentials for Disability Awareness 00:30:00 Communication Styles 00:15:00 Critical Conversations 00:15:00 How Do We Make It Happen? 00:15:00 Mock Exam Mock Exam- Diversity & Disability Awareness at Workplace Certificate Course 00:20:00 Final Exam Final Exam- Diversity & Disability Awareness at Workplace Certificate Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Learn the vital core skills of questioning and listening skills, and face-to-face communication. Includes Verbal Skills & Asking Questions, Open & Closed Questions, The Funnel, Active Listening, Face‐to‐Face Communication, Rules for Success

Envision yourself effortlessly navigating conversations in English, captivating your audience with your eloquence and fluency. Imagine confidently expressing your ideas in academic essays, flawlessly mastering English grammar, and effortlessly comprehending native speakers. This Master English Speaking - 2 Bundle is your gateway to achieving this linguistic mastery. Learning Outcomes: Master the nuances of English pronunciation and intonation Expand your vocabulary with 200 common idioms and phrases Enhance your grammar proficiency to level 3 Ace English spelling, punctuation, and grammar fundamentals Develop effective essay writing skills in English Prepare for GCSE English exams with confidence Attain a Diploma in TEFL/TESOL to teach English as a foreign language This Master English Speaking - 2 Bundle Consists of the following Premium courses: => Course 01: Master English Speaking 2 => Course 02: English Spelling, Punctuation, and Grammar Basic Course => Course 03: Diploma in TEFL/TESOL => Course 04: English Grammar Level 3 => Course 05: 200 Common English Idioms and Phrases => Course 06: GCSE English => Course 07: Essay Writing in English => Course 08: Functional Skills English Practice Level 2 => Course 09: Master English Speaking 3 => Course 10: IELTS Speaking Masterclass => Course 11: Basics of English for Beginners Enrol now and unlock the power of effective communication with our Master English Speaking - 2 Bundle. Immerse yourself in a world of linguistic enrichment with our Master English Speaking - 2 Bundle, designed to empower you to communicate with confidence and clarity in English. This comprehensive bundle caters to learners of all levels, from beginners seeking to establish a strong foundation to advanced speakers aiming to refine their fluency and articulate their thoughts with precision. Our carefully curated selection of courses provides a holistic approach to mastering English, covering essential aspects of the language such as grammar, vocabulary, pronunciation, and conversational skills. Whether you aspire to enhance your professional prospects, expand your academic horizons, or simply connect with the world around you more effectively, this bundle empowers you to achieve your English language goals. The Curriculum of Master English Speaking - 2 Bundle => Course 01: Master English Speaking 2 Section 01: Introduction Section 02: 10 Ways to Encourage Someone Section 03: 10 Ways to Talk about Price Section 04: 10 Phrases for Saying Something is Easy and Difficult Section 05: 10 Phrases for Remembering, Reminding & Forgetting Section 06: 5 Ways to Interrupt Someone Politely Section 07: 6 Ways to Ask for Clarification Section 08: 7 Phrases for Complaining Section 09: 5 Ways to Ask Someone Else to Do Something Section 10: 5 Ways to Ask for Help Section 11: 10 Expression about Age Section 12: 10 Phrases for Shopping Section 13: 10 Phrases for Talking about Food Section 14: 10 Phrases for Talking about TV Section 15: 10 Phrases you will hear in the Airport Section 16: 5 Ways to Check if the Other Person Understands You Section 17: 5 Phrases for Hot Weather Section 18: 5 Phrases for Cold Weather Section 19: 10 Ways to Talk about the Rain in English Section 20: 10 Ways to Say that you are Tired Section 21: 5 Phrases for Promises & Resolutions Section 22: 10 Excuses for being Late Section 23: 5 Ways to Say Someone is Correct Section 24: 5 Ways to Say Someone is wrong Section 25: 5 Ways to Say Someone is Clever Section 26: Download the PDF of the Whole Content =========>>>>> And 10 More Courses <<<<<========= Enrol in This Bundle Today and Start your journey with APEX LEARNING. CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle is designed for individuals who: Seek to improve their spoken English fluency and confidence. Wish to enhance their written and grammatical proficiency in English. Aspiring English language teachers seeking TEFL/TESOL certification. Individuals preparing for English proficiency exams like IELTS and GCSE. Anyone seeking to master the English language for personal or professional advancement. Requirements This Master English Speaking - 2 course has been designed to be fully compatible with tablets and smartphones. Career path Having this bundle, will increase the value of your CV and open you up to multiple job sectors: English language teacher: £30,000-£40,000 per year) Translator or interpreter: £35,000-£45,000 per year) English tutor: £25,000-£35,000 per year) Content writer or editor: £30,000-£40,000 per year) International business consultant: £50,000-£60,000 per year) Certificates Certificate of Completion (e-Certificate) Digital certificate - Included Certificate of Completion (Hard Copy) Hard copy certificate - £10 You will get the Hard Copy certificate for the Master Spoken English - 2 course absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before British Sign Language (BSL) UPDATED VERSION Did you know that around 70,000 people in the UK use British Sign Language (BSL) as their first or preferred language? Imagine the joy of being able to communicate effortlessly with a vibrant community that uses their hands, facial expressions, and body language to convey their thoughts, feelings, and stories. In this digital era, where personal connections can sometimes feel distant, British Sign Language(BSL) opens up a world of rich expression and human connection, fostering understanding and inclusivity. This comprehensive bundle goes beyond just learning basic signs. You'll delve into the fascinating world of BSL, grasping its grammar, syntax, and cultural nuances. Gain the ability to hold conversations, understand facial expressions and body language cues, and navigate everyday situations effectively. The bundle also offers valuable insights into deaf education, mental health considerations, and various support services available. This British Sign Language (BSL) at QLS Level 3 course is endorsed by The Quality Licence Scheme and accredited by CPD QS (with 120 CPD points) to make your skill development & career progression more accessible than ever! With a single payment, you will gain access to British Sign Language (BSL) course, including 10 premium courses, a QLS Endorsed Hardcopy certificate (for the title course), and 11 PDF certificates for Absolutely free. This British Sign Language (BSL) Bundle Package includes: Main Course : Certificate in British Sign Language (BSL) at QLS Level 3 10 Additional CPD Accredited Premium Courses related to British Sign Language (BSL): Course 01: Child Development & Psychology Diploma Course 02: Understanding Autism Level 3 Course 03: Mental Health Course Course 04: Child Neglect Awareness Certificate Course Course 05: Play Therapy Course 06: Home Based Childcare Course Course 07: Anti Social Behaviour Course 08: Learning Disability Awareness Course 09: SEN Teaching Assistant and Child Development - Complete Bundle Course 10: Health and Social Care Level 2 Enhance your career prospects in education, healthcare, social care, and beyond. Open your heart and mind to the richness of BSL - enroll today! Learning Outcomes of British Sign Language (BSL) Understand the core principles of BSL grammar and syntax. Develop a practical BSL vocabulary for everyday situations. Apply BSL skills to communicate effectively with deaf individuals. Gain insights into Deaf culture and etiquette. Explore best practices for supporting deaf children's well-being. Learn valuable strategies for working with individuals with learning disabilities. Why Choose Us? Get a Free QLS Endorsed Certificate upon completion of British Sign Language (BSL) Get a free student ID card with British Sign Language (BSL) Training program (£10 postal charge will be applicable for international delivery) The British Sign Language (BSL) is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the British Sign Language (BSL) course materials The British Sign Language (BSL) comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** British Sign Language (BSL) Level 1 & 2 01 Introduction to BSL and Fingerspelling 02 Exchanging Personal Information 03 Families 04 Numbers (Time, Calendar and Money) 05 Colours 06 Transports 07 Weather 08 Directions 09 Activities/Hobbies and Sports 10 Description of A Person and Clothes 11 Animals 12 Numbers (Money) 13 Foods and Drinks 14 Exam 15 Asking Questions about the Jobs without Subtitles 16 STUDY What is My Job 17 Job Vocabulary with Subtitles 18 Job Vocabulary without Subtitles 19 Jobs Signs with Images 20 Jobs Signs without Images 21 Type of Buildings with Subtitles 22 Type of Buildings without Subtitles 23 At Home (Room) with subtitles 24 At Home (Room) without Subtitles 25 At Home - What is in each room with subtitles 26 At Home - What is in each room without Subtitles 27 How to describe each room with Subtitles 28 Day to Day Routine with Images 29 Day to Day Routine without images 30 Emotional Signs with Subtitles 31 Emotional Signs without Subtitles 32 Emotional Signs 33 Emotional Stories Study 34 Countries and Flags 35 L2 Itemising_Listings inc 4 Stories 36 L2 Multi-Channels Sign with Subtitles 37 L2 Multi-Channels Sign without Subtitles 38 Transport HOMEWORK Course 01: Child Development & Psychology Diploma Babies From Birth To One Year Stages And Sequences Of Social And Emotional Development Language And Linguistic Skills Development Cognitive Development Course 02: Understanding Autism Level 3 Module 01: Autism Spectrum Disorder (ASD) Module 02: Learning Difficulties Related to Autism Module 03: Autism Diagnosis Module 04: Cognitive Approaches in Autism Module 05: Dealing with Autistic Individuals Module 06: Other Considerations for Dealing with Autistic Individuals Module 07: Engagement in Autism Awareness =========>>>>> And 8 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your QLS Endorsed Certificates and CPD Accredited Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11 = £143) QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £89) CPD 220 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Social Workers Therapists Support Workers Parents Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. BSL Interpreter BSL Teacher BSL Teaching Assistant BSL Communication Support Worker Deaf Advocate Certificates Certificate in British Sign Language (BSL) at QLS Level 3 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free.

Everything a Project Manager Needs to Know to Maximize the Value of One-on-One Time

🚀 Unlock Your Success with 'Strategic Communication Mastery' Online Course! 🚀 Are you ready to elevate your personal and professional success to new heights? Introducing our groundbreaking online course: 'Strategic Communication Mastery: Achieving Success Through Effective Interaction.' 🌟 Why Strategic Communication Matters: In a world where effective communication is the key to success, mastering the art of strategic communication is non-negotiable. Whether you're navigating the corporate landscape, leading a team, or building relationships, your ability to communicate strategically will set you apart.   🎓 What You'll Learn: 🔹 Crafting Compelling Messages: Learn the art of creating messages that resonate, influence, and drive results. 🔹 Building Powerful Connections: Develop the skills to connect authentically with colleagues, clients, and stakeholders. 🔹 Navigating Difficult Conversations: Turn challenges into opportunities by mastering the art of handling tough discussions with finesse. 🔹 Leadership Communication: Lead with impact by understanding how to inspire and motivate through your words. 🔹 Digital Communication Mastery: Navigate the complexities of virtual communication with confidence and effectiveness.   🏆 Course Highlights: 🚀 Interactive Modules: Engage with dynamic lessons, real-world case studies, and practical exercises. 🔍 Personalized Feedback: Receive personalized feedback to accelerate your growth and address your unique challenges. 🌐 Global Community: Connect with like-minded individuals from around the world, expanding your network and perspectives.   💼 Who Should Enroll: 👩‍💼 Professionals seeking to enhance their leadership skills. 👨‍🏫 Team leaders and managers looking to improve team dynamics. 👥 Entrepreneurs and business owners aiming to build strong client relationships. 👩‍💻 Anyone wanting to excel in the art of strategic communication.   🌈 Join 'Strategic Communication Mastery' today and unlock a future where your words become the catalyst for your success! Don't miss out-seize this opportunity to transform your communication skills and elevate your professional journey. Enroll now! 🌟 Course Curriculum Strategic Communication Intro _ Beginning Concepts 00:00 Response _ Meaning 00:00 Ways We Communicate 00:00 Communication - Main Concepts - Part 1 00:00 Communication - Main Concepts - Part 2 00:00 Reality - Generosity - Listening 00:00 Power Of Questions - Greek Strategy 00:00 Language _ Emotion 00:00 Clear Communication Is The Key 00:00 Great Tips _ Tools - Part 1 00:00 Great Tips _ Tools - Part 2 00:00 Great Tips _ Tools - Part 3 00:00 Final Thoughts _ Tips 00:00

When you hear about journal therapy among all the other therapies, the question of what it is may pop into your head right away. It is writing down our thoughts and emotions regarding our personal experiences in a notebook for therapeutic purposes. We can sort through recent events and potential issues by engaging in this form of private introspection. Although the majority of people recognize the potential advantages of journaling or maintaining a diary, the Journal Therapy Course acts as alternative medicine and its goal is to provide you with something much more substantial than a how-to manual for diary writing. It seeks to convince you of the cathartic benefits of genuine journal therapy and equip you with the knowledge and skills necessary to form your therapeutic writing habit. It also attempts to point to coaches and counsellors who are eager to include journal therapy into their practices in the direction of the methods and frameworks that will work best. The Journal Therapy Course introduces you to the frameworks and techniques for journal therapy as well as the equipment and setting required for productive, therapeutic journaling. Before being introduced to some of the most well-liked and successful strategies used in therapeutic writing, you'll also be given some potent journaling prompts to get you started. These include making lists, writing letters, documenting events, creating biographical statements, having conversations, and sprinting. Enrol in the Journal Therapy course to get a jump start on your career objectives! Learning Outcome When the course is over, you will: Recognize the therapeutic value of keeping a journal. Have a variety of workouts and journaling prompts available Know the many journaling methods available Understand the benefit of diary therapy on a psychological, emotional, and physical level Learn how to utilise a notebook to manage your stress, anxiety, and depression. Possess the assurance and resources necessary to interpret dreams using a dream journal Why Prefer Us? Opportunity to earn a certificate accredited by CPDQS. Get a free student ID card!(£10 postal charge will be applicable for international delivery) Innovative and Engaging Content. Free Assessments 24/7 Tutor Support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Course Module 1: Introduction Module 2: Writing to Heal Module 3: Journal Therapy as a Treatment Method Module 4: Foundations of Therapeutic Writing Module 5: Structure of Journal Writing Module 6: What People Need to Write Module 7: The Six Windows Model Module 08: Writing to Help You Take Control of Your Own Life Module 09: Therapeutic vs Creative Journaling Module 10: Journaling for a Better Career and Self Assessment Process Once you have completed all the modules in the course, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the course. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is suitable for - Students Recent graduates Job Seekers Requirements You will not need any prior background or expertise to enrol in this course. Career path People who want to succeed in both their personal and professional lives should enrol in our Journal Therapy course. Enrol in this Journal Therapy course to hear from thought leaders in the field and network with professionals all over the world. Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Based on our extensive work and experience with leaders, both in the private and public sectors, this ILM Level 5 Coaching and Mentoring programme has been designed to develop the capability of leaders to positively impact the performance of individuals and teams. We are experts at unlocking peak performance. Coaching and mentoring improves relationships, performance and engagement. This programme has been created to sharpen a leader's skills - enabling them to balance control, commitment and empowerment through productive conversations with individuals and teams. Scroll down to find out more about this ILM Level 5 qualification, or use the buttons below to jump straight to the scheduled course dates and prices. All of our ILM Programmes are provided in partnership with The BCF Group, which is the ILM Approved Centre we deliver under. Course Syllabus The syllabus of the ILM Level 5 Qualification in Business Coaching and Mentoring is comprised of six modules, covering the following: Module OneIntroduction 1.1) Explore the myths 1.2) What is coaching and mentoring? 1.3) What is business coaching? 1.4) Thoughts and perceptions 1.5) 7 competencies of a coach 1.6) Definitions - Mentoring / Consulting / Coaching / Therapy / Counseling Module TwoModels and Practice 2.1) The Wheel of Life 2.2) Johari's Window 2.3) KASH - Knowledge, Attitude, Skills, Habits of an effective coach 2.4) STAR / GROW model 2.5) Effective use of Paradigm cards 2.6) Practice and feedback Module ThreeBuilding the Relationship 3.1) Self-management 3.2) How motivation works 3.3) Personality & behavioural traits 3.4) Rapport and trust Module FourCommunication and Practice 4.1) Non-verbal communication 4.2) Effective communication 4.3) Questioning through 2nd/3rd/4th level questioning 4.4) Building a bank of coaching questions 4.5) Practice and feedback Module FiveStructure 5.1) Introduction 5.2) The coaching cycle 5.3) How to give feedback 5.4) The COMET model 5.5) Executive coaching 5.6) Psychometrics 5.7) Closing the coaching session Module SixWell-Formed Outcomes 6.1) Challenge and focus steps 6.2) Coaching goals 6.3) Establishing the gap analysis 6.4) Using diagnostic tools 6.5) SMART objectives 6.6) Designing & planning focus steps 6.7) Gaining commitment 6.8) Practice and feedback Who is it for? Business coaching is the skill to have in today's rapidly changing business climate. People and team development through business coaching is fast, efficient and cost effective, and will get you measurable results. The ILM Level 5 Qualifications in Business Coaching and Mentoring are highly accessible and have been designed for all tiers of director, management and supervisory level, or indeed anyone involved in people development. With a business-relevant, tried-and-tested approach, we encourage participants to bring live business issues and case histories with them on the course. Accreditation Upon completion of this programme all attendees will receive the 'ILM Endorsed Programme in Business Coaching & Mentoring' certificate. Participants will also be eligible to receive ILM letters after their name; either AMInstLM (Affiliate/Associate Member Institute Leadership & Management) or MInstLM (Member Institute Leadership & Management). As with all ILM Accredited Programmes, participants will need to complete the post-programme activity in order to achieve their full 'ILM Level 5 Certificate in Coaching and Mentoring in Management' certificate. These elements have been designed in order to show to the Institute of Leadership and Management (ILM) that you are able to put the skills and techniques learned on the programme into practice. Full support and guidance is provided for completing these final elements. Required Activities Pre-Course We ask you to come prepared with issues which you are currently experiencing that you would be happy to discuss and be coached on. We also send out a short document containing questions and exercises which will help our coaches understand you better and work with you in order to receive the best training. Post-Course To achieve this ILM qualification, participants will have to complete the following post-course activities: 3 x work-based assignments need to be completed within 1 year from attendance and registration. Embedded in the assignments, the Certificate will require delegates to complete 18 hours of coaching or mentoring activity with 2-3 people. The Diploma will require delegates to complete 54 hours of coaching or mentoring with 4-9 people. Tutor guided learning will take on the format of book and video reviews with ongoing tutor guidance and support via phone, Skype or face-to-face. Optional: Self-initiated 2 x 45 min executive coaching sessions per delegate to offer a coaching best practice view. Course Material Each participant will be issued with a workbook to assist them both during and after the course, which will contain information, guidance and forms to assist with the coaching sessions. Participants will also complete a Paradigm psychometric report and receive a year's membership with the Institute of Leadership & Management (ILM). In-House & Classroom Courses Available Online We have developed an alternative to traditional face-to-face training that continues to provide a full learning experience, and allows delegates to learn effectively whilst self-isolating from home. This is how it looks: Delegates booked on Classroom and In-House courses will continue to have access to their trainer online throughout the days that the course is booked to run. Prior to a delegate's course start date, they will be enrolled on our e-learning platform (in partnership with BCF Group) for the course they are booked on to. They will also be given contact information for their trainer, and details of how to access the online workshops. Delegates will not require any special IT equipment. A desktop computer, laptop, tablet, or a mobile phone with internet and audio capability is all that is required. Delegates taking ILM Qualifications will then proceed to the book review, video review and work based assignments with 12 months tutor support as appropriate, and in line with our previous arrangements. We hope you agree that this blended learning experience represents the safest way to continue supporting our clients and delegates during the Coronavirus disruption. Scheduled Courses On-Demand Course - Self-paced The online course option includes a comprehensive course manual, book reviews, useful guides and personalised tutor support. You will also be able to upload assessments online and receive online feedback. Our online training option gives you 24/7 access to our learning platform for the duration of your course. The programme elements and assignments can be completed as quickly as you like, with the only time limit being that the final assignment has to be submitted to ILM within 12 months of your registration on the programme. Diploma: £1,195 + vat | Certificate: £895 + vat Dickson Training Ltd Founded in 1985 in Yorkshire, we have built an impressive and loyal client base. Our partnerships are built by consistently delivering outstanding development solutions and working in close collaboration with our clients, resulting in us becoming a leading UK and international training provider.

In today's fast-paced and interconnected world, mastering Basic Telephone EtiquetteSkills is more crucial than ever. Telephone Etiquette ensures that every call you handle is professional, efficient, and courteous, which is essential in both daily life and your professional career. Learning Telephone Etiquette can significantly enhance your job prospects in the UK, where excellent communication skills are highly valued. In fact, mastering Telephone Etiquette can open doors to various roles in customer service, administration, and support, with average salaries ranging from £18,000 to £25,000 per year. The demand for professionals with strong Telephone Etiquette skills is on the rise, with the customer service sector growing by approximately 5% annually. By enrolling in this course, you will learn how to prepare for calls, handle difficult situations, and practice best Telephone Etiquette, making you an invaluable asset to any organization. Whether you're looking to improve your personal interactions or seeking career advancement, Telephone Etiquette is a skill that will set you apart. Key Features: CPD Certified Basic Telephone Etiquette Skills Course Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Telephone Skills Module 02: Preparing for the Call Module 03: Answering Calls Module 04: Conducting a Business Call Module 05: Handling Difficult Situations Module 06: Holding and Transferring Calls Module 07: Ending the Call Module 08: Telephone Etiquette for Customer Service Module 09: Best Practices of Telephone Etiquette Learning Outcomes: Cultivate confident call handling with strategic preparation techniques. Master the art of conducting seamless and impactful business conversations. Navigate and resolve challenging situations with poise and professionalism. Acquire proficiency in the seamless transfer of calls. Enhance your telephone etiquette to provide exceptional customer service. Apply best practices, setting yourself apart as a communication virtuoso. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Basic Telephone Etiquette Skills course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Basic Telephone Etiquette Skills. Moreover, this course is ideal for: Professionals seeking to refine their telephone communication skills. Customer service representatives aiming for excellence in phone interactions. Individuals aspiring to enhance their business communication finesse. Team members involved in call handling and transfers. Anyone looking to elevate their overall telephone communication competency. Requirements There are no requirements needed to enrol into this Basic Telephone Etiquette Skills course. We welcome individuals from all backgrounds and levels of experience to enrol into this Basic Telephone Etiquette Skills course. Career path After finishing this Basic Telephone Etiquette Skills course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Basic Telephone Etiquette Skills are: Customer Service Representative - £18K to 25K/year. Receptionist - £16K to 22K/year. Office Administrator - £18K to 24K/year. Call Centre Operator - £17K to 23K/year. Telemarketer - £16K to 20K/year. Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

[Updated: 2023] + Free CPD Accredited 41 PDF Certificates! Dive into the European Language Masterclass, a 41-course bundle covering six major European languages: English, French, Spanish, German, Italian, and Portuguese. From basics to advanced conversations, immerse yourself in diverse cultures and enhance communication skills. Ideal for career growth, travel, or personal enrichment, this masterclass bridges cultural gaps. Become a global communicator; enroll in the European Language Masterclass today and master the art of language. This bundle comprises the following CPD accredited courses: English Language Masterclass Courses: Master English Speaking 1 Master English Speaking 2 Master English Speaking 3 French Language Masterclass Courses: French Course for Beginners French Language Essential Training - Course 2 French Language Essential Training - Course 3 French Language Essential Training - Course 4 French Language Essential Training - Course 5 French Language Essential Training - Course 6 Build Structures in French - Structure 1 Build Structures in French - Structure 2 Build Structures in French - Structure 3 French Quick Guide for Everyone - Verbs Spanish Language Masterclass Courses: Spanish Language Course for Beginners Spanish for Everyone - Course 2 Spanish for Everyone - Course 3 Spanish for Everyone - Course 4 Spanish for Everyone - Course 5 Building Structures in Spanish - Structure 1 Building Structures in Spanish - Structure 2 Building Structures in Spanish - Structure 3 Spanish Quick Guide for Everyone - Verbs German Language Masterclass Courses: German Language Course for Beginners German Language for Everyone - Course 2 German Language for Everyone - Course 3 German Language for Everyone - Course 4 Build Structures in German - Structure 1 Build Structures in German - Structure 2 Build Structures in German - Structure 3 German Quick Guide for Everyone - Verbs Italian Language Masterclass Courses: Italian Language Course for Beginners Learn Italian Language - Course 2 Learn Italian Language - Course 3 Learn Italian Language - Course 4 Build Structures in Italian - Structure 1 Build Structures in Italian - Structure 2 Build Structures in Italian - Structure 3 Italian Quick Guide for Everyone - Verbs Portuguese Language Masterclass Courses: Portuguese Language Course for Beginners Complete Portuguese Course - Course 2 Complete Portuguese Course - Course 3 What will make you stand out? On completion of this Paediatric First Aid, CPR, Oxygen First Aid, Child Care & Nutritiononline course, you will gain: CPD QS Accredited Proficiency After successfully completing the Paediatric First Aid, CPR, Oxygen First Aid, Child Care & Nutrition course, you will receive a FREE PDF Certificates as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials. You can study and complete the courses at your own pace. Study for the course using any internet-connected device, such as a computer, tablet, or mobile device. Dive into a CPD Accredited language bundle, covering six global languages: English, French, Spanish, German, Italian, and Portuguese. From foundational skills to advanced topics, the "Master English Speaking" courses ensure fluent communication. For the other languages, start as a beginner, progress through intermediate and explore advanced levels. Modules range from essential training to in-depth verb guides. This structured approach guarantees proficiency in pronunciation, grammar, and conversation. Completing this bundle paves the way for effective multicultural communication and vast global opportunities. CPD 40 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The bundle is perfect for: Lifelong learners looking to expand their knowledge and skills. Professionals seeking to enhance their career with CPD certification. Individuals wanting to explore new fields and disciplines. Anyone who values flexible, self-paced learning from the comfort of home. Career path Unleash your potential with the bundle. Acquire versatile skills across multiple fields, foster problem-solving abilities, and stay ahead of industry trends. Ideal for those seeking career advancement, a new professional path, or personal growth. Embrace the journey with the bundle package. Certificates Certificate Of Completion Digital certificate - Included