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This is a very important course for those who do not feel much comfortable in handling any conflict or difficult conversation. The course provides a detailed roundup of the subject matter that will leverage the development of your conflict management power. Be prepared to handle even the most uncomfortable conversation tactfully. Through the coursework, the learners will be equipped with steps that can demonstrate clever ways to avoid a probable conflict or pacify a crucial conversation. The learners will get to learn how to deliver their message without hurting the opposite party and maintain a respected communication.  Highlights of the course Learn how to avoid and manage conflicts Learn the elements that might ignite conflicts Discover the steps to pacify a crucial conversation Deliver message without hurting the opposite party Comfortably face a difficult conversation Who is this Course for? Conflict Management and Crucial Conversations is CPD Qualification Standards accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Conflict Management and Crucial Conversations is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our courses' are CPD Qualification Standards accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Preparing for your conversation Welcome FREE 00:01:00 INTRO FREE 00:05:00 Preparing your problem statement 00:06:00 Delivering your conversation Getting into the right state 00:07:00 Presenting your problem statement 00:04:00 Asking your critical question 00:03:00 Listening to the other person 00:05:00 Agreeing on next steps 00:03:00 Finishing the conversation 00:03:00 Conclusion 00:03:00 BONUS Section: examples Example 1 - breaking up 00:07:00 Example 2 - separation at work 00:07:00 Example 3 - Flatmate discussion 00:03:00 BONUS VIDEOS Bonus - Crucial conversations 00:03:00 Bonus - Feedback 00:04:00 Additional Resource Resource : Conflict Management and Crucial Conversations 00:00:00

Every pet owner dreads the moment their furry friend faces a medical emergency. Our comprehensive Pet First Aid Training course is designed to equip you with essential knowledge and skills to handle any situation with confidence and care. Whether you're a pet owner, pet sitter, or animal lover, this course provides invaluable training to ensure your pet's health and safety in critical moments. Key Features: CPD Certified Developed by Specialist Lifetime Access In this Pet First Aid Training course, learners will gain essential skills to handle various emergency situations involving pets. They will learn how to administer basic first aid effectively, including techniques like CPR and managing breathing problems. The course covers how to deal with fractures, injuries, and emergencies such as impalement, drowning, and choking. Learners will understand how to recognize and manage shock, conduct regular check-ups, and treat stings, bites, burns, and other wounds. They'll also learn about handling situations like diarrhea, vomiting, fainting, fever, and dehydration in pets. Practical tips for safely managing pets during emergencies and specific treatments for difficult situations like labor complications and poisoning will be taught, equipping learners with the skills to respond promptly and effectively to pet health crises. Course Curriculum Module 01: Basics of First Aid Module 02: Cardiopulmonary Resuscitation (CPR) Module 03: First Aid for Breathing Problems Module 04: Handling Fracture and Injuries Module 05: Impalement Injuries, Drowning and Choking Module 06: Shock and Regular Check-Ups Module 07: Stings, Bites and Burns Module 08: Straining, Sunburn and Wounds Module 09: Diarrhoea and Vomiting Module 10: Pet First Aid for Fainting, Fever and Dehydration Module 11: Tips for Handling Pets Module 12: Treatment for Difficult Labour and Poisoning Learning Outcomes Understand basic first aid techniques for pets. Perform CPR correctly on a pet in need. Apply first aid for common breathing issues in pets. Demonstrate proper handling of fractures and injuries in pets. Identify and manage impalement injuries, drowning, and choking in pets. Administer first aid for shock and conduct regular pet check-ups. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Pet owners and animal enthusiasts. Veterinary assistants and animal shelter staff. Pet groomers and pet sitters. Wildlife rescue volunteers. Dog trainers and kennel staff. Career path Animal Welfare Officer Veterinary Nurse Animal Control Officer Pet Groomer Wildlife Rehabilitator Dog Walker Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Did you know that the UK's Equality, Diversity and Inclusion Act of 2010 protects individuals from discrimination based on nine characteristics, including age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, and marriage or civil partnership? In the UK, 21% of employees believe they have been discriminated against at work based on a protected characteristic. Creating a fair and inclusive workplace benefits everyone. This Equality, Diversity and Inclusion Bundle equips you with the knowledge and skills to build a positive and respectful work environment. This Certificate in Equality, Diversity and Inclusion at QLS Level 3 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 120 CPD points) to make your skill development & career progression more accessible than ever! This Equality, Diversity and Inclusion course bundle equips you with the knowledge and skills to create a more positive and productive work environment. Learn about human rights legislation and how to prevent discrimination. Develop your cultural awareness and communication skills to bridge cultural divides. Identify and challenge unconscious biases that can hold you and others back. Explore techniques for dealing with difficult people and maintaining confidentiality. With a single payment, you will gain access to Equality, Diversity and Inclusion course, including 10 premium courses, a QLS Endorsed Hardcopy certificate (for the title course) and 11 PDF certificates for Absolutely free. This Equality, Diversity and Inclusion Bundle Package includes: Main Course: Certificate in Equality & Diversity at QLS Level 3 10 Additional CPD Accredited Premium Courses related to Equality, Diversity and Inclusion: Course 01: Human Rights Course 02: Cross-Cultural Awareness Training Course 03: Unconscious Bias Training Course Course 04: Workplace Harassment Course 05: Workplace Confidentiality Course 06: Youth Work & Leadership Course 07: Dealing With Difficult People Training Course Course 08: Social Anxiety Therapy Course 09: Self Confidence & Self Esteem Course 10: Motivation Skills Enrol now in Equality, Diversity and Inclusion and enhance your professional profile, foster a more harmonious and productive work environment, and contribute positively to a more just and equitable society. Learning Outcomes of Equality, Diversity and Inclusion Course Define equality, diversity, and inclusion concepts for better comprehension Identify discrimination types, exploring their impact on equality, diversity and inclusion Understand the UK legal framework for fostering equality, diversity, and inclusion Develop strategies integrating equality, diversity, and inclusion into organisational practices Recognise and challenge unconscious bias, promoting equality, diversity and inclusion Implement effective practices for promoting equality, diversity, and inclusion. Why Choose Us? Get a Free QLS Endorsed Certificate upon completion of Equality, Diversity and Inclusion Get a free student ID card with Equality, Diversity and Inclusion Training program (£10 postal charge will be applicable for international delivery) The Equality, Diversity and Inclusion is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Equality, Diversity and Inclusion course materials The Equality, Diversity and Inclusion comes with 24/7 tutor support Take a step toward a brighter future! *** Course Curriculum *** Main Course: Certificate in Equality & Diversity at QLS Level 3 Module 01: Introduction to Equality, Diversity and Discrimination Module 02: Equality & Diversity Legislation Module 03: Integrating Equality & Diversity into Policy Module 04: Human Rights Module 05: Promoting Diversity and Social Inclusion Module 06: Equality Analysis Module 07: Links between Values, Attitudes and Beliefs Module 08: Basics of Discrimination Module 09: Stereotypes, Prejudice, Discrimination and Bias Module 10: Institutional Discrimination Module 11: Unconscious Bias Module 12: Affirmative Action Module 13: Monitoring Equality & Diversity Course 01: Human Rights Module 01: Basic Concept Of Freedom And Human Rights Module 02: Classification Of Human Rights Module 03: Women's And Children's Right Module 04: Various Aspects Of Freedom Module 05: Various International Human Rights Organisations Course 02: Cross-Cultural Awareness Training Module 01: Introduction To Cross-Cultural Awareness Module 02: Cross-Cultural Communication Module 03: Corporate Cross-Cultural Awareness Module 04: Cross-Cultural Design Module 05: Cross-Cultural Competency Module 06: Cultural Values Module 07: Working With And Managing A Culturally Diverse Team =========>>>>> And 8 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your QLS Endorsed Certificates and CPD Accredited Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11 = £143) QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £89) CPD 220 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Equality, Diversity and Inclusion course is ideal for you: Individuals interested in Equality, Diversity Inclusion issues HR professionals Managers and team leaders Public sector workers Educators Anyone looking to make a difference in their community Requirements No prior background or expertise is required to enrol in this Equality, Diversity and Inclusion course. Career path After completing this Equality, Diversity and Inclusion bundle, you are to start your career or begin the next phase of your career. Diversity and Inclusion Manager Human Rights Officer Equality and Diversity Advisor Social Inclusion Officer Diversity Trainer Community Development Worker Certificates Certificate in Equality & Diversity at QLS Level 3 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free.

Every pet owner dreads the moment their furry friend faces a medical emergency. Our comprehensive Pet First Aid Training course is designed to equip you with essential knowledge and skills to handle any situation with confidence and care. Whether you're a pet owner, pet sitter, or animal lover, this course provides invaluable training to ensure your pet's health and safety in critical moments. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access In this Pet First Aid Training course, learners will gain essential skills to handle various emergency situations involving pets. They will learn how to administer basic first aid effectively, including techniques like CPR and managing breathing problems. The course covers how to deal with fractures, injuries, and emergencies such as impalement, drowning, and choking. Learners will understand how to recognize and manage shock, conduct regular check-ups, and treat stings, bites, burns, and other wounds. They'll also learn about handling situations like diarrhea, vomiting, fainting, fever, and dehydration in pets. Practical tips for safely managing pets during emergencies and specific treatments for difficult situations like labor complications and poisoning will be taught, equipping learners with the skills to respond promptly and effectively to pet health crises. Course Curriculum Module 01: Basics of First Aid Module 02: Cardiopulmonary Resuscitation (CPR) Module 03: First Aid for Breathing Problems Module 04: Handling Fracture and Injuries Module 05: Impalement Injuries, Drowning and Choking Module 06: Shock and Regular Check-Ups Module 07: Stings, Bites and Burns Module 08: Straining, Sunburn and Wounds Module 09: Diarrhoea and Vomiting Module 10: Pet First Aid for Fainting, Fever and Dehydration Module 11: Tips for Handling Pets Module 12: Treatment for Difficult Labour and Poisoning Learning Outcomes Understand basic first aid techniques for pets. Perform CPR correctly on a pet in need. Apply first aid for common breathing issues in pets. Demonstrate proper handling of fractures and injuries in pets. Identify and manage impalement injuries, drowning, and choking in pets. Administer first aid for shock and conduct regular pet check-ups. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Pet owners and animal enthusiasts. Veterinary assistants and animal shelter staff. Pet groomers and pet sitters. Wildlife rescue volunteers. Dog trainers and kennel staff. Career path Animal Welfare Officer Veterinary Nurse Animal Control Officer Pet Groomer Wildlife Rehabilitator Dog Walker Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Elevate your telesales prowess with our comprehensive training program - 'Telesales Executive Training: Art of Persuasive Selling.' Master prospecting, sales techniques, call preparation, and closing strategies. Acquire the skills to navigate difficult situations, impeccable telephone etiquette, and decode sales metrics. Join us for a transformative experience in honing your sales skills and achieving unparalleled success in the world of telesales.

Overview Acquire great customer problems solving skills to develop long term relationships with your customers by enrolling in our Customer Service Management course. This course is a step-by-step training process to educate you in all the essential knowledge and skills to deliver contextual-based support to your customers and maintain high ethical business standards. The training has a huge impact on higher customer retention, acquisition of new customers, increased productivity and more. After your successful completion, you will be more than capable of identifying customer service elements and knowing the effects of poor service on a business; you will also be able to come up with some great techniques to deal with difficult customers. Enrol today to handle customer feedback and complaints efficiently. Key Features of the Course: FREE Customer Service CPD-accredited certificate Get a free student ID card with Customer Service training (£10 applicable for international delivery) Lifetime access to the Customer Service course materials The Customer Service program comes with 24/7 tutor support Get instant access to this Customer Service course Learn Customer Service training from anywhere in the world The Customer Service training is affordable and simple to understand The Customer Service training is an entirely online How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Customer Service Management. It is available to all students, of all academic backgrounds. Requirements Our Customer Service Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on WIFI, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 1 sections • 9 lectures • 01:51:00 hours total •Module One - Customer Service : Who We Are and What We Do •Module Two - Customer Service : Establishing Your Attitude •Module Three - Customer Service : Identifying and Addressing Customer Needs •Module Four - Customer Service : Generating Return Business •Module Five: In-Person Customer Service •Module Six - Customer Service : Giving Customer Service over the Phone •Module Seven - Customer Service : Providing Electronic Customer Service •Module Eight - Customer Service : Recovering Difficult Customers •Module Nine - Customer Service : Understanding When to Escalate

Call escalation is including others in facilitating the resolution of a customer request. It may take place in person, on the phone, or through electronic communication. We will show you four steps in handling customer issues and call escalation. Learning Objectives Explain when call escalation is appropriate, Apply CORE™ steps for effectively facilitating an escalated call Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Customers with complaints want to be seen as right, feel special, treated fairly and be taken care of. We will show you how to ask questions and listen to fully understand the complaint. Acknowledge and agree with the customer's right to be upset and that a resolution needs to be reached. Learning Objectives Describe the special needs of customers with complaints, Apply four tips for managing customer complaints Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Communication Basics Certification Sound relational abilities are fundamental to your achievement in the work environment. Shockingly, numerous individuals think that its difficult to impart or interpret spoken and composed messages. This can offer ascent to contentions and misconceptions. This course will give you a knowledge into the mainstays of correspondence, and how you can utilize them to upgrade your connections at work and at home.   You Will Learn: The fundamental model basic all types of correspondence The most well-known issues that emerge during correspondence, and how to determine them Step by step instructions to manage struggle in the beginning phases Step by step instructions to utilize non-verbal communication to stress your message What to do in the event that you don't comprehend what another person is saying Advantages Of Taking This Course: Dependable correspondence is fundamental for all sound connections, so this course is pertinent to individuals working in any area In the event that you are liable for settling questions at work, this course will give you a knowledge into how strife can emerge in any case On the off chance that you train others as an aspect of your responsibilities, this course will assist you with making yourself clear rapidly and without any problem On the off chance that you work with individuals from assorted foundations, this course will help overcome any barrier by showing you how to function effectively with anybody

Expert Planning: Plan your Day, Week and Month Certification Arranging is a central expertise that you should acquire on the off chance that you are to accomplish your objectives and improve your efficiency. Be that as it may, it's not difficult to feel overpowered when assembling a timetable. In this course, you will learn viable tips for arranging your work on a day by day, week after week and month to month premise. You will Learn: The advantages of good arranging Step by step instructions to settle on which undertakings you will do on some random day Instructions to keep focused Step by step instructions to design your impending week Step by step instructions to precisely gauge what amount of time it will require for you to finish an assignment The most effective method to outline your month to month goals and when to do this The devices that you can use to help you plan Advantages of Taking this Course: Whatever your calling, this course will help you plan and complete your tasks Figuring out how to make helpful arrangements will bring down your feelings of anxiety, in this way, expanding your work fulfillment and general prosperity This course will encourage you arranging rules that you can likewise use in your own life On the off chance that you are answerable for overseeing others, this course will help you show them how to more readily deal with their time