Telesales Executive Training Program: Art of Persuasive Selling

Introduction to Telesales:Explore the fundamentals of telesales, understanding its role in modern business.Gain insights into the unique challenges and opportunities presented by telesales.

Prospecting and Lead Generation:Learn effective techniques for identifying and qualifying potential leads.Understand the importance of targeted prospecting in maximizing sales opportunities.

Sales Techniques and Strategies:Master proven sales techniques tailored for telesales environments.Develop strategies to build rapport and establish trust with prospects over the phone.

Call Preparation:Learn the importance of thorough call preparation in boosting confidence and effectiveness.Develop personalized scripts and strategies for different customer profiles.

Call Response:Understand the art of active listening and responding to customer needs.Learn adaptive communication skills to navigate various customer personalities.

Staging the Call:Explore the structure of successful sales calls, from opening statements to value proposition delivery.Practice effective call pacing and engagement techniques.

Dealing with Difficult Situations:Acquire strategies for handling objections and overcoming challenges in telesales.Develop resilience and problem-solving skills for challenging customer interactions.

Closing the Call:Master the art of closing deals over the phone with confidence.Learn various closing techniques and when to apply them in different scenarios.

Telephone Etiquette:Understand the importance of professional telephone etiquette in telesales.Develop effective communication skills to create positive impressions.

Sales Metrics and Performance Management:Explore key performance indicators (KPIs) relevant to telesales.Learn how to analyze and improve individual and team performance through data-driven insights.