239 Courses delivered On Demand

Overview Navigating the world of customer service over the phone can be challenging. The 'Telephone Customer Service Training' course is your guiding compass, expertly designed to tackle the multifaceted arena of phone-based interactions. Delve deep into the core values of stellar customer service, uncover the distinction of superior service, and master the nuances of phone etiquette. With a curriculum spanning from the basics of customer relationship management to the intricacies of managing tough callers, this course equips you with a holistic understanding to thrive in a telephone-centric customer service role. The essentiality of establishing rapport during telephonic conversations cannot be overstated. This course accentuates the importance of rapport building and teaches strategies to connect genuinely over a call, ensuring customers feel valued and understood. Explore the dynamics of both inbound and outbound calls, and gain expertise in active listening, a pivotal skill to understand customer needs and offer apt solutions. Further, with modules focusing on interoffice calls, voicemail management, and intra-organisation dealings, the curriculum covers the full spectrum of telephone interactions. Metrics and measurements are quintessential in refining and enhancing service standards. Dive into the intricacies of gauging your service's effectiveness and learn methods to consistently better your interaction quality. As the landscape of customer service evolves, those proficient in these nuances are poised for success. Learning Outcomes: Understand the fundamentals and importance of top-tier customer service over the phone. Differentiate between average and excellent customer service practices. Develop effective strategies for managing and improving customer relationships. Cultivate superior telephone etiquette and communication techniques. Employ strategies to establish genuine rapport during phone interactions. Tackle challenging calls with confidence and professionalism. Gain proficiency in evaluating and enhancing service quality through metrics. Why buy this Telephone Customer Service Training? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Telephone Customer Service Training there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Telephone Customer Service Training course is ideal for Individuals aiming to enter the customer service sector. Current customer service representatives seeking to refine their telephone interaction skills. Managers overseeing phone-based customer service teams. Organisations aiming to standardise their telephonic service protocols. Entrepreneurs wanting to foster excellent customer relationships over the phone. Prerequisites This Telephone Customer Service Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Telephone Customer Service Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Customer Service Representative: £18,000 - £25,000 annually. Telephone Support Specialist: £21,000 - £28,000 annually. Call Centre Supervisor: £25,000 - £32,000 annually. Customer Relationship Manager: £30,000 - £45,000 annually. Customer Service Trainer: £28,000 - £35,000 annually. Quality Assurance Analyst (Customer Service): £24,000 - £31,000 annually. Course Curriculum Module 1: Introduction to Customer Service Module 01: Introduction to Customer Service 00:23:00 Module 2: What's Different about Good Customer Service? Module 02: What's Different about Good Customer Service? 00:12:00 Module 3: Customer Relationship Management Module 03: Customer Relationship Management 00:42:00 Module 4: Customer Service Communication Strategies Module 04: Customer Service Communication Strategies 00:24:00 Module 5: Aspects of Phone Etiquette Module 05: Aspects of Phone Etiquette 00:31:00 Module 6: Building Rapport Over the Phone Module 06: Building Rapport Over the Phone 00:24:00 Module 7: Inbound and Outbound Calls Module 07: Inbound and Outbound Calls 00:16:00 Module 8: Active Listening and Managing Tough Callers Module 08: Active Listening and Managing Tough Callers 00:28:00 Module 9: Managing Interoffice Calls and Voicemail Module 09: Managing Interoffice Calls and Voicemail 00:10:00 Module 10: Problem Solving over the Phone Module 10: Problem Solving over the Phone 01:04:00 Module 11: Intra Organisation Dealings Module 11: Intra Organisation Dealings 00:35:00 Module 12: Measuring Customer Service Module 12: Measuring Customer Service 00:12:00 Assignment Assignment - Telephone Customer Service Training 00:00:00

The Estate Agent Diploma Mini Bundle is your key to unlocking opportunities in one of the UK's most competitive sectors. Built around estate agent skills, property management, telephone etiquette, CDM regulations, and accounting, this bundle makes you highly hireable in estate agencies, lettings, and property consultancies. The market is moving fast—your career should too. Description Estate agents today are expected to be much more than just property presenters. Employers now want professionals with experience in estate agent responsibilities, solid property management skills, proper telephone etiquette, awareness of CDM regulations, and basic accounting understanding. The Estate Agent Diploma Mini Bundle brings all five together to showcase that you’re not just applying—you’re prepared. Whether you're chasing a career in residential sales, commercial leasing, or property development support, this bundle shows you understand what it takes. Accounting sharpens your attention to transaction accuracy. CDM regulations highlight your awareness of compliance. Telephone etiquette ensures professional interactions, and estate agent and property management knowledge put you right at the heart of the industry. Employers want it all—and this proves you have it. FAQ What jobs does this bundle prepare me for? Estate agent, lettings assistant, property admin, sales negotiator, viewing coordinator, and property officer roles. How do CDM regulations matter in estate agency? They ensure property professionals understand health and safety responsibilities—especially in new developments or managed sites. Is telephone etiquette really still valued? Absolutely. It’s a make-or-break skill for estate agents handling high-volume calls and clients. Can this help me transition into property from another sector? Yes—especially if you can showcase accounting skills, estate agent knowledge, and property management readiness. Will this increase my chances with agencies? Without a doubt. A strong foundation in estate agent principles, telephone etiquette, property management, CDM regulations, and accounting signals real value to recruiters. Why should I enrol now? Estate agency roles are closing quickly. Stand out with estate agent, property management, telephone etiquette, CDM regulations, and accounting skills—while others are still deciding.

The Barbering Mini Bundle is your tailored route into the modern grooming industry. Blending classic trade essentials with new-age service skills, this package equips you with beauty, make up, KYC awareness, telephone etiquette, and stress management—all crucial for high-traffic barber shops, grooming salons, and freelance barbering. Stand out not just for your cuts, but for your client care. Description Barbering today isn’t just about clippers—it’s about client rapport, compliance, and calm control. That’s why employers now seek professionals trained in beauty, make up, KYC practices, telephone etiquette, and stress management. This mix gives you the technical and interpersonal edge. Barbers who understand beauty trends and make up become more versatile. Those who handle customer calls with proper telephone etiquette get rehired. And in a sector increasingly affected by regulations, understanding KYC ensures you're compliant. Add stress management, and you’re the calm, collected professional every grooming business wants. Clients notice when a barber balances precision with professionalism. With beauty, make up, KYC, telephone etiquette, and stress management in your toolkit, you're ready for anything—and that’s what gets you hired. FAQ Is this bundle only for beginners? Not at all—it’s perfect for both newcomers and seasoned barbers looking to upgrade client-facing skills. How is KYC relevant to barbering? KYC practices are increasingly required in high-end or franchise salons for client data handling. Why include telephone etiquette? It’s essential for managing appointments, customer queries, and keeping the business polished. What do beauty and make up bring to barbering? They expand your skill set, increase client value, and help you stay on trend. How does stress management help me? Barbers work in high-demand, fast-paced environments—staying calm improves service quality and satisfaction. Why enrol now? The barbering field is crowded. Boost your profile with beauty, make up, KYC, telephone etiquette, and stress management—before someone else earns your client list.

Step confidently into the digital world with the WordPress for Beginners bundle—your launchpad into job-ready website creation, UX design, and client communications. This career-focused course includes WordPress, UX, CSS, JavaScript, Website Development, HTML, Telephone Etiquette, and Sales Letter writing. Whether you want to freelance, join an agency, or build your brand, skills in WordPress, UX, CSS, JavaScript, and Website Development are in constant demand. Add HTML fluency, excellent Telephone Etiquette, and persuasive Sales Letter crafting—and you’ll be the kind of beginner every employer wants. Join over 20,000 learners growing with Compete High—rated 4.8 on Reviews.io and 4.3 on Trustpilot. Start today before positions fill up! 🧠 Description: The WordPress for Beginners bundle is designed for anyone serious about getting hired in digital, design, and communication-driven roles. Companies need professionals who can handle WordPress content, deliver smooth UX, apply clean CSS, write interactive JavaScript, and understand Website Development from the ground up. On top of your digital skills, professional Telephone Etiquette and impactful Sales Letter writing are essential soft skills that boost your hireability in marketing, virtual assistance, customer service, and sales roles. With expert-rated training in WordPress, UX, CSS, JavaScript, Website Development, HTML, Telephone Etiquette, and Sales Letter writing, you’re not just learning—you’re preparing to earn. If you’ve ever wanted to work in tech, digital marketing, design, admin, or freelance services, now is the time to jump in. ❓ FAQ: Q: Who should take the WordPress for Beginners bundle? A: Anyone looking to start a career in tech, web design, or freelance work. It includes WordPress, UX, CSS, JavaScript, Website Development, HTML, Telephone Etiquette, and Sales Letter creation. Q: Is it beginner-friendly? A: Yes, it's made for people with no prior experience in WordPress, HTML, or CSS, and builds up from the basics across all 8 subjects. Q: Is this bundle recognised or trusted? A: Definitely—Compete High is trusted by thousands and rated 4.8 on Reviews.io and 4.3 on Trustpilot.

The Veterinary Assistant Diploma 8-in-1 bundle equips you with the right skills to walk confidently into any veterinary support role. By combining Veterinary Assistant, Dog Basics, Animal Care, Dog Grooming, Proofreading, Minute Taking, Telephone Etiquette, and Health and Safety, you’ll be both job-ready and workplace polished. Veterinary employers want someone who can support animal needs while also navigating the fast-paced, detailed world of reception, reporting, and scheduling. That’s why this bundle packs it all in. Plus, with Compete High rated 4.8 on Reviews.io and 4.3 on Trustpilot, you're learning with quality that others already trust. Description The modern vet assistant needs range. That’s exactly what this Veterinary Assistant Diploma delivers. From pet support knowledge like Dog Basics, Animal Care, and Dog Grooming, to essential workplace disciplines like Minute Taking, Telephone Etiquette, and Proofreading, this course prepares you to do more than just assist—you’ll be essential. You’ll build confidence in every key area of veterinary operations, from Health and Safety and Animal Care, all the way to clear Telephone Etiquette and accurate Minute Taking. The balance of clinical, clerical, and customer-facing skills makes this bundle ideal for those who want to break into the field and instantly contribute. Whether it’s recording precise notes with Minute Taking, maintaining top Health and Safety practices, or presenting yourself with impeccable Telephone Etiquette, you’ll be prepared for it all—without needing to invest in multiple courses. Now is the time. Get job-ready before someone else beats you to it. FAQ Q: Is this suitable for total beginners? A: Absolutely. Whether you're new to Veterinary Assistant work or transitioning from another field, this bundle is your first and best step. Q: What kind of jobs does this help with? A: Roles like Vet Assistant, Animal Care Support, or admin-based positions within animal clinics, where Proofreading, Health and Safety, and Dog Basics are essential. Q: Will this give me a competitive edge? A: Yes. The blend of Dog Grooming, Telephone Etiquette, and Veterinary Assistant makes you a prime candidate for versatile roles.

Overview of Office Administration With over 4 million people working in administrative roles, office administration is a growing field full of opportunities in the UK. This office administration course equips you with the essential skills like time management, business writing, communication, and organisation needed to thrive as an administrative professional. You'll gain practical insights into managing office tasks, interacting with staff and clients, and problem-solving issues that arise. With dedicated modules on skills like writing, communication, and stress management, this comprehensive course readies you for diverse administrative and secretarial jobs across sectors.  Invest in your potential. Become the backbone of success. Enrol today and unlock the thriving world of Office Administration in the UK! Get a Quick Look at The Course Content: This Office Administration Course will help you to learn: Employ advanced communication skills to thrive in any business environment. Implement organisational strategies to ensure efficiency and productivity. Master negotiation techniques to secure advantageous outcomes. Manage stress effectively to maintain a healthy work-life balance. Develop leadership qualities to excel in your chosen career path. This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Office Administration. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Office Administration course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? Individuals seeking a rewarding career in Office Administration. Existing professionals looking to refine their skills and climb the ladder. Business owners are eager to empower their teams with essential administrative expertise. Anyone seeking to enhance their organisational and communication skills for personal growth. Requirements You don't need any educational qualification or experience to enrol in the Office Administration course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course.   Career Path This UK-focused Office Administration course paves the way for a diverse range of rewarding careers, including: Executive Assistant - £32,000 to £48,000/year. Office Manager - £18,000 to £38,000/year. Sales Administrator - £17,000 to £28,000/year. Receptionist - £16,000 to £24,000/year. Customer Service Advisor - £18,000 to £26,000/year. Course Curriculum Office Administration Module 1: Introduction to Office Administration 00:17:00 Module 2: Skills of an Effective Administrator 00:18:00 Module 3: Business Writing Skills 00:39:00 Module 4: Communication Skills 00:27:00 Module 5: Managing Meetings and Giving Feedback 01:29:00 Module 6: Organisational Skills 01:18:00 Module 7: Telephone Etiquette 01:09:00 Module 8: Negotiation Techniques 00:18:00 Module 9: Conflict Management 00:16:00 Module 10: Stress Management 00:18:00 Module 11: Time Management 00:39:00 Assignment Assignment - Office Administration 00:00:00

Sale Ends Today Office Management for Professional Secretary Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Step into the centre of action where every decision you make impacts the flow and success of the business. Reportedly, skilled office managers can increase workplace productivity by up to 40%. The Office Management for Professional Secretary course bundle equips you with more than just the essentials; it transforms you into the strategic backbone of your workplace. This is where ambitious professionals become the orchestrators of efficiency and innovation in their offices, across any industry in the UK. Join in this immersive learning experience with the Office Management for Professional Secretary course. This program covers everything from the core competencies of effective Office Administration to advanced skills in managing complex projects and corporate events. You'll learn to navigate through tasks with precision in courses like Secretary & PA Diploma and Administration: Office Administration, while developing critical leadership skills in Inspirational Leadership Skills and Change Management. This curriculum is designed to refine your professional abilities, ensuring you can excel in both your daily responsibilities and long-term career goals. Courses Are Included in this Bundle: Course 01: Office Management for Professional Secretary Course 02: Legal Secretary Course 03: Administration: Office Administration Course 04: Office Skills Course 05: Receptionist Diploma Course 06: Professional Certificate in Front Office Course 07: Professional Skills for Hotel Management Training Course 08: Level 5 Diploma in Business Management Course 09: Corporate Paralegal Course 10: Business Plan for Entrepreneurs Course 11: Agile Project Management Course 12: Workplace Performance Management Course 13: Diploma in Operations Management Course 14: Research Methods in Business Course 15: Strategic Business Management Course 16: Change Management Course 17: Business Improvement Course 18: International Business Principles Course 19: Level 3 Diploma in Business Etiquette Course 20: Effective Communication Skills Diploma Course 21: Assertiveness Skills Course 22: Time Management Course 23: Public Speaking: Presentations like a Boss Course 24: Email Writing Training Course 25: Customer Service Management: Recovering Difficult Customers Course 26: Transcription Skills Course 27: Business Networking Skills Course 28: Document Control and Workflow Management Course 29: Diary Management Course 30: Touch Typing Complete Training Diploma Enrol in the Office Management for Professional Secretary bundle today and start your transformation into an office management expert. With skills that transcend ordinary administrative tasks, you will open new doors to career advancement and personal growth. Don't just be part of the office-become the reason it succeeds. Start your journey now and forge your path to becoming an essential asset to any business! Learning Outcomes of this Bundle: Cultivate advanced organisational and management skills essential for top-tier secretaries. Develop strategic abilities for handling complex administrative functions. Elevate your communication prowess to effectively liaise with all company levels. Harness project and time management skills to boost office productivity. Strengthen negotiation and conflict resolution skills within a corporate setting. Master the art of professional networking and relationship management. Why Prefer This Office Management Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another accredited by CPD QS after completing the course Get a Free Student ID Card with this training program (£10 postal charge will be applicable for international delivery) The course is Affordable and Simple to understand Get Lifetime Access to the course materials The training program comes with 24/7 Tutor Support Start your learning journey straight away! The Office Management for Professional Secretary course is designed to transform capable individuals into exceptional office managers and secretaries, well-versed in the nuances of modern business administration. By cultivating advanced organisational and management skills, this course prepares participants to oversee complex operations and workflows with ease. This foundational prowess is critical for anyone aspiring to excel in top-tier administrative roles, where precision and efficiency are essential. Participants will also develop strategic abilities for handling complex administrative functions, enhancing their capacity to manage diverse tasks ranging from scheduling and coordination to managing corporate documents. Coupled with the ability to elevate your communication prowess, this training ensures that you can effectively liaise with all levels of company staff and external partners, making you an indispensable link within your organisation. Moreover, this diploma offers learners the opportunity to acquire skills that are highly valued in the field of Professional Secretary. With this Certification, graduates are better positioned to pursue career advancement and higher responsibilities within the Professional Secretary setting. The skills and knowledge gained from this course will enable learners to make meaningful contributions to Professional Secretary related fields impacting their Professional Secretary experiences and long-term development. Course Curriculum Course 01: Office Management for Professional Secretary Module 01: Personal Assistant Module 02: Admin Support Module 03: Organisational Skills Module 04: Telephone Etiquette Module 05: Business Writing Module 06: Time Management Module 07: Body Language and Effective Communication Module 08: Meeting Administration Course 02: Legal Secretary Module 01: Understanding the Concept of Paralegal Module 02: Key Legal Terminology Module 03: Effective Communication Skills for Paralegals Module 04: The Legal Workplace &#038; Professionals Module 05: Law & Legal Systems Module 06: Contract & Business Law Module 07: Property Law Module 08: Wills, Probate, Estate Law Module 09: Criminal Law Module 10: Common Paralegal Legal Matters Module 11: Human Rights Module 12: Conflict and Conflict Resolution Module 13: Professional Conduct and Ethics of Paralegals Module 14: Mandatory Knowledge Fields and Survival Tips for Paralegals Course 03: Administration: Office Administration Module 01: Introduction to Office Administration Module 02: Skills of an Effective Administrator Module 03: Business Etiquette Module 04: Business Telephone Skills Module 05: Mail Services and Shipping Module 06: Travel Arrangements Module 07: Organising Meeting and Conferences Module 08: Record Keeping and Filing Systems Module 09: Effective Planning and Scheduling Module 10: Invoicing/Petty Cash Module 11: Business Writing Skills Module 12: Time Management Module 13: Organisational Skills Module 14: Communication Skills Module 15: Negotiation Techniques Module 16: Conflict Management =========>>>>> And 27 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*30 = £390) CPD Hard Copy Certificate: Free (For The First Course: Previously it was £29.99) CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Ambitious administrative professionals. Current office managers. Emerging team leaders. Career-focused secretaries. Executive assistants seeking advancement. Administrative staff upgrading skills. Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Executive Secretary: $35,000 - $65,000 Senior Administrative Assistant: $32,000 - $58,000 Chief of Staff: $50,000 - $100,000 Operations Manager: $40,000 - $75,000 Business Administrator: $36,000 - $68,000 Client Relations Manager: $40,000 - $75,000 Certificates CPD Accredited Digital Certificate Digital certificate - Included CPD Accredited e-Certificate - Free Enrolment Letter - Free Student ID Card - Free CPD Accredited Hard Copy Certificate Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.

Diploma in Administrative Management equips you with the essential skills and knowledge to excel in today's dynamic office environment. This course goes beyond the basics, transforming you into a highly organized and efficient administrative professional.

Course Overview Learn all the essential skills to become an expert in Office Administrator. From this comprehensive Office Administration course, you will be able to understand the principles of Office Administrator. In the step-by-step training process, you will acquire practical skills along with theoretical knowledge. The Qualified professionals will assist you throughout this learning process. This Office Administration is structured to ensure you have all the adequate skills to secure a position in this competitive industry. You will achieve the confidence and competency to bear all the responsibilities of this profession. The course will add all the right credentials to your resume and increase your employability in this growing industry. Learning Outcomes Explain the office administration Acquire the skills of an effective administration Master the negotiation techniques Learn and implement skills like conflict management, stress management, and time management Who is this course for? Anyone who is now employed in this field or who aspires to be one should take this course. Your knowledge will grow through taking this course, which will also strengthen your resume. To demonstrate your newly gained knowledge, develop crucial abilities and receive a professional credential. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Certification After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path The Office Administration course is intended to assist you in obtaining the dream job or maybe the promotion you've always desired. With the assistance and direction of our Office Administration course, learn the vital abilities and knowledge you require to succeed in your life. Office Administration Introduction to Office Administration 00:14:00 Skills of an Effective Administrator 00:15:00 Business Writing Skills 00:40:00 Communication Skills 00:25:00 Managing Meetings and Giving Feedback 01:24:00 Organisational Skills 01:16:00 Telephone Etiquette 01:07:00 Negotiation Techniques 00:16:00 Conflict Management 00:14:00 Stress Management 00:16:00 Time Management 00:37:00 Microsoft Excel Module One - Getting Started 00:30:00 Module Two - SmartArt 01:00:00 Module Three - Inserting Objects 01:00:00 Module Four - Creating Charts 01:00:00 Module Five - Creating Pivot Tables 01:00:00 Module Six - Working with Pivot Tables 01:00:00 Module Seven - Creating Pivot Charts 01:00:00 Module Eight - Solving Formula Errors 01:00:00 Module Nine - Using What-If Analysis 01:00:00 Module Ten - Managing Your Data 01:00:00 Module Eleven - Grouping and Outlining Data 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft PowerPoint Edit Text 00:13:00 Build a Presentation 00:27:00 Format Characters 00:11:00 Format Paragraphs 00:16:00 Format Text Boxes 00:09:00 Insert Images 00:10:00 Insert Shapes 00:15:00 Edit Objects 00:16:00 Format Objects 00:06:00 Group Objects 00:04:00 Arrange Objects 00:07:00 Animate Objects 00:07:00 Create a Table 00:09:00 Format a Table 00:03:00 Insert a Table from Other Microsoft Office Applications 00:06:00 Create a Chart 00:10:00 Format a Chart 00:10:00 Insert a Chart from Microsoft Excel 00:05:00 Review Your Presentation 00:11:00 Apply Transitions 00:05:00 Assignment Assignment - Office Administration 00:00:00 Recommended Materials Workbook - Office Administration 00:00:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Whether you are thinking of joining in private law firms, private company's legal department or any govt. Offices, taking our Level 4 Diploma In Paralegal Studies would be your best move. Enrol in this comprehensive training to get a good grasp of subsidiary legal matters and explore the ways of becoming a paralegal. With easy to understand contents and video tutorials, this Level 4 Diploma In Paralegal Studies is divided into several modules to give learners a clear concept of the day to day responsibilities of a paralegal. Throughout the course, you'll be introduced with the essential working skills and procedures to perform the acts of a paralegal. If you are looking to excel your career in the legal sector, then you must consider taking our Level 4 Diploma In Paralegal Studies. This will be your ultimate personalised career roadmap to succeed in this field. Highlights of the Level 4 Diploma In Paralegal Studies Understand the role, general duties, and day-to-day operations of a legal secretary Know about legal writing skills and proofreading Have a good grasp of the legal system of the UK Familiarise with the general principles of criminal law Get a solid understanding of the courts and the criminal justice system Understand the steps in the trial process Familiarise with the skills which are needed to become successful paralegal Learn about the confidentiality guidelines and understand how to be an effective gatekeeper Gain a sweeping overview of the telephone etiquette, meeting management and minute taking techniques Course design  The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Online study materials Mock exams Multiple-choice assessment How is the course assessed? To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion. Will I receive a certificate of completion? Upon successful completion you will qualify for the UK and internationally-recognised certification and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £9 and Hardcopy Certificate for £15. Why study this course Whether you're an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge. The Level 4 Diploma In Paralegal Studies is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16. Course Curriculum Paralegal Studies - Updated Version Module 01: Understanding the Concept of Paralegal 00:25:00 Module 02: Key Legal Terminology 00:16:00 Module 03: Effective Communication Skills for Paralegals 00:39:00 Module 04: The Legal Workplace & Professionals 00:46:00 Module 05: Law & Legal Systems 00:34:00 Module 06: Contract & Business Law 00:54:00 Module 07: Property Law 00:20:00 Module 08: Wills, Probate, Estate Law 00:15:00 Module 09: Criminal Law 00:24:00 Module 10: Common Paralegal Legal Matters 00:35:00 Module 11: Human Rights 00:12:00 Module 12: Conflict and Conflict Resolution 00:18:00 Module 13: Professional Conduct and Ethics of Paralegals 00:25:00 Module 14: Mandatory Knowledge Fields and Survival Tips for Paralegals 00:12:00 Mock Exam Mock Exam - Paralegal Studies 00:20:00 Final Exam Final Exam - Paralegal Studies 00:20:00 Paralegal Studies - Old Version Module 1: Understanding the Concept of Paralegal 00:10:00 Module 2: Communication Skills 00:20:00 Module 3: Basic Counselling 00:15:00 Module 4: Networking and Advocacy Skills 00:10:00 Module 5: Sex and Gender Concepts 00:15:00 Module 6: Gender and Sexual Based Violence 00:20:00 Module 07: UK Law and Legal System 00:30:00 Module 08: Human Rights 00:15:00 Module 09: Democracy, Good Governance, and The Rule of Law 00:10:00 Module 10: Land/Property Law 00:20:00 Module 11: Road Traffic Law 00:05:00 Module 12 Conflict and Conflict Resolution 00:25:00 Module 13: Family Law Act 00:15:00 Module 14: Land Registry Law 00:20:00 Module 15: The Distinction between Real and Personal Rights 00:10:00 Module 16: How to Do Your Job and Stay Out of Trouble 00:25:00 Module 17: How to Establish a Good Relationship With Lawyers, Mediators, and Judges 00:25:00