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Advanced Professional Certificate Courses These are short online certificate courses of a more advanced nature designed to help you develop professionally and achieve your career goals, while you earn a professional certificate which qualifies you for the appropriate continuous professional development (CPD). Advanced Professional Certificate in Customer Service This course provides the learner with essential skill-building to better serve customers and enhance the organization service delivery.The learner will be able to develop key behaviours and master responses to produce customer happiness and loyalty while achieving a better brand image.After the successful completion of the course, you will be able to learn about the following; Understand the importance of having a customer service policy in a hospitality setting Understand how to promote a customer-focused culture with a high level of service delivery Understand how to identify customer needs and evaluate their level of satisfaction Accreditation All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. Entry Requirements There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the knowledge of the learner in the field. This certificate is for everyone eager to know more and gets updated on current ideas in the respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Customer Service Representative Customer Service Manager Marketing Manager Marketing and Sales Team Public Relations Manager Company Secretary Corporate Leader Team leader

Advanced Professional Certificate Courses These are short online certificate courses of a more advanced nature designed to help you develop professionally and achieve your career goals, while you earn a professional certificate which qualifies you for the appropriate continuous professional development (CPD). Advanced Professional Certificate in Food and Beverages Operations The course provides extensive concepts, principles and skills to effectively manage the food and beverages operations of a commercial restaurant or hotel. The learner will be able to understand the operations, roles involved and standard procedures for a memorable meal experience for the customer. After the successful completion of the course, you will be able to understand the following; Nature and underlying dynamics of the food and beverages sector Understand different roles and responsibilities within the food and beverages sector Effective meal preparation and serving techniques Restaurant menu design and management Beverages, types, legal aspects of beverages served in the hospitality sector The UK legal framework for beverages provision Internal operations of restaurant, kitchen including the purchasing function Restaurant inventory Mangement and stock control Techniques to reduce the cost of food offered in a restaurant Accreditation All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. Entry Requirements There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the knowledge of the learner in the field. This certificate is for everyone eager to know more and gets updated on current ideas in the respective field. We recommend this certificate to the following audience. CEO, Director, Manager, Supervisor Hospitality Manager Operations Director/Manager Food and Safety Manager Restaurant Manager Executive Chef Food Inspector

Excel in Payroll Management with the Diploma course! Gain expertise in payroll processing, tax regulations, and HR systems for efficient payroll administration.

Embark on an exploratory voyage through the dynamic landscape with our Travel and Tourism course designed to elevate your understanding and proficiency in this exhilarating industry. The initial module sets the scene, inviting learners to delve into the rich history and current vistas of the sector, providing a sturdy platform from which to soar. As the chapters unfold, you'll navigate through the multifaceted aspects of tourism products and services, gaining insights that will transform the way you perceive travel operations and retailing strategies. The course seamlessly weaves through the intricate tapestry of marketing, vital communication aptitudes, and the art of customer gratification, all while maintaining a steadfast focus on adapting to the shifts in the global travel scene, including the new norms post-pandemic and the nuances brought on by Brexit. By the conclusion, participants will be well-versed in the principles of sustainable tourism, public outreach, and the strategic management of human resources, preparing them for a career that not only spans borders but also bridges cultures. Learning Outcomes Acquire a holistic understanding of travel and tourism operations. Develop strategic marketing and communication competencies. Enhance customer service techniques for optimal visitor satisfaction. Navigate the complexities of transport and crisis management within tourism. Understand the influence of global events and policies on travel dynamics. Why choose this Travel and Tourism course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Travel and Tourism course for? Aspirants forging a path in travel and tourism sectors. Professionals seeking to refine their industry-specific marketing skills. Managers overseeing customer relations and crisis contingencies. Strategists in transport and sustainable tourism development. Analysts and policy-makers understanding Brexit's industry implications. Career path Travel Consultant: £18,000 - £30,000 Tourism Marketing Manager: £25,000 - £50,000 Visitor Attraction Manager: £22,000 - £40,000 Transport Coordinator: £20,000 - £35,000 Sustainable Tourism Advisor: £24,000 - £40,000 HR Manager for Travel Agencies: £30,000 - £55,000 Prerequisites This Travel and Tourism does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Travel and Tourism was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Travel and Tourism Introduction to Travel and Tourism 00:12:00 Module 02: Tourism Products and Services Tourism Products and Services 00:14:00 Module 03: Tour Operating and Travel Retailing Tour Operating and Travel Retailing 00:14:00 Module 04: Marketing in Travel and Tourism Marketing in Travel and Tourism 00:11:00 Module 05: Developing Communication Skills Developing Communication Skills 00:13:00 Module 06: Customer Service and Satisfaction Customer Service and Satisfaction 00:09:00 Module 07: Crisis and Visitor Attraction Management Crisis and Visitor Attraction Management 00:18:00 Module 08: Transport Management Procedure Transport Management Procedure 00:14:00 Module 09: Tourism in the New Normal World/ Post COVID Travel Destinations Tourism in the New Normal World/ Post COVID Travel Destinations 00:20:00 Module 10: Sustainable Tourism Sustainable Tourism 00:09:00 Module 11: Public Awareness Campaigns Public Awareness Campaigns 00:11:00 Module 12: Brexit and its Impact on Tourism Industry Brexit and its Impact on Tourism Industry 00:26:00 Module 13: Travel and Tourism Issues to Contend with Travel and Tourism Issues to Contend with 00:18:00 Module 14: Human Resource Management in Travel Industry Human Resource Management in Travel Industry 00:15:00 Assignment Assignment - Travel and Tourism 00:00:00

Starting a journey through the 'Career Coaching Level 3 Course' is akin to unlocking a treasure trove of career-transforming knowledge. Imagine yourself at the helm of a ship, navigating the vast ocean of professional possibilities. The course, structured in 11 comprehensive modules, begins with an enlightening introduction to career coaching, setting the stage for what lies ahead. As you progress, you'll explore the psyche and aspirations of career seekers, delving into the ethical quandaries of coaching and mentoring. By understanding diverse coaching models, you can tailor your approach to each unique individual. The heart of this course lies in fostering motivational skills and nurturing the coach-client relationship - essential elements for catalyzing career growth. Communication, often the cornerstone of successful coaching, is explored in depth, ensuring you can convey ideas and feedback with clarity and empathy. Further, the course is open to the pragmatic aspects of career coaching, covering personal, management, and functional skills. These modules are critical in shaping well-rounded coaches who can address a variety of professional scenarios. Culminating with an essential overview of UK employment law, the course ensures you're not just inspiring but also informed and able to guide with an awareness of legal frameworks. This comprehensive journey through the course guarantees that you emerge not just as a coach but as a beacon of guidance in the professional world, ready to illuminate paths and empower career aspirations. Learning Outcomes Acquire mastery in identifying and nurturing the ambitions and talents of career seekers. Develop an ethical compass for coaching, ensuring integrity in all professional interactions. Gain proficiency in various coaching and mentoring models, enabling a flexible and tailored approach. Enhance communication skills, crucial for effective coaching and client relationships. Understand the complexities of UK employment law, essential for providing informed and lawful guidance. Why buy this Career Coaching Level 3 Course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Certification After studying the course materials of the Career Coaching Level 3 Course there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Career Coaching Level 3 Course course for? Individuals aspiring to become professional career coaches. HR professionals seeking to deepen their coaching skills. Managers and leaders aiming to improve their mentoring capabilities. Educators and trainers looking to enhance their career guidance strategies. Career advisors desiring a comprehensive understanding of coaching dynamics. Prerequisites This Career Coaching Level 3 Course does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Career Coaching Level 3 Course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Career Coach: £30,000 - £45,000 per annum Human Resources Manager: £35,000 - £50,000 per annum Training and Development Officer: £25,000 - £40,000 per annum Corporate Trainer: £30,000 - £45,000 per annum Life Coach: £25,000 - £50,000 per annum Employment Law Advisor: £30,000 - £45,000 per annum Course Curriculum Module 01: Introduction to Career Coaching Introduction to Career Coaching 00:24:00 Module 02: The Career Seeker The Career Seeker 00:21:00 Module 03: Ethical Aspects of Coaching and Mentoring Ethical Aspects of Coaching and Mentoring 00:31:00 Module 04: Coaching and Mentoring Models Coaching and Mentoring Models 01:02:00 Module 05: Motivating Your Clients Motivating Your Clients 00:17:00 Module 06: The Coach/Client Relationship The Coach/Client Relationship 00:19:00 Module 07: Effective Communication Skills Effective Communication Skills 00:22:00 Module 08: Personal Skills Personal Skills 00:21:00 Module 09: Management Skills Management Skills 00:21:00 Module 10: Functional Skills Functional Skills 00:26:00 Module 11: Essential UK Employment Law Essential UK Employment Law 00:35:00 Assignment Assignment - Accredited level 3 Diploma in Career Coaching 00:00:00

  This Executive Mini MBA is like a toolkit for your job and career. It's not just a course; it's a game-changer. You'll learn things that directly make your work life better. Imagine understanding business inside out, managing projects like a pro, and having the skills to lead. This isn't just about improving; it's about opening doors to more opportunities in the job world.   Picture this as a guide to a better work life. You're not just learning; you're gaining super-useful skills. It's not some complicated theory; it's practical knowledge you can use every day at work. This course isn't just about getting better; it's about giving you a ticket to more job options and a chance to shine in your career.   What's cool is the doors this opens in different industries. Businesses everywhere need people who understand how to run things smoothly. Whether you're eyeing a management role, want to start your own thing, or just want to be better at your job, this course sets you up for those opportunities. It's not just a course; it's a key to more chances in the job world.   Learning Outcomes Analyse principles of Business Administration for effective organisational management. Apply strategic Management techniques for optimising business performance. Evaluate the functions, nature, and levels of Management in diverse contexts. Demonstrate characteristics of Professional Managers in real-world business scenarios. Implement Business Process Management across various phases of the lifecycle. Execute Project Management strategies for successful project completion. Employ Marketing, Sales, and Negotiation skills for business success. Develop Leadership and Critical Thinking abilities for effective decision-making. Manage Business Relationships and lead Change Management initiatives. Apply Human Resource and Risk Management principles in organizational contexts.   Who is this course for Professionals aspiring for managerial roles. Entrepreneurs seeking business acumen. Graduates aiming for a holistic business understanding. Individuals pursuing career advancement. Anyone interested in comprehensive business education.   Why Choose This Course Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success.   Career Path Business Manager: £40,000 - £70,000 Project Manager: £45,000 - £80,000 Marketing Specialist: £35,000 - £60,000 HR Manager: £40,000 - £65,000 Risk Analyst: £35,000 - £55,000   Prerequisites This Executive Mini MBA has no prerequisites in terms of qualifications or prior experience. Enrolment is open to all, and the course is compatible with PCs, Macs, tablets, and smartphones. Accessibility is unrestricted, allowing you to learn from any location with a reliable internet connection.   Certification Upon completion of the course, a written assignment test is required. Successfully passing the test allows you to obtain a PDF certificate for £4.99. If desired, an original hard copy certificate can be ordered at an extra cost of £8. Course Curriculum Module 01: Business Administration Business Administration 00:20:00 Module 02: Management of Business Management of Business 00:20:00 Module 03: Functions, Nature and Levels of Management Functions, Nature and Levels of Management 00:25:00 Module 04: Characteristics of Professional Managers Characteristics of Professional Managers 00:25:00 Module 05: Business Process Management Business Process Management 00:20:00 Module 06: Different Phases of Business Process Lifecycle Different Phases of Business Process Lifecycle 00:40:00 Module 07: The Monitoring and Optimising Phase of Business Management The Monitoring and Optimising Phase of Business Management 00:25:00 Module 08: Project Management Project Management 00:30:00 Module 09: Marketing, Sales and Negotiation Marketing, Sales and Negotiation 00:20:00 Module 10: Leadership and Critical Thinking Leadership and Critical Thinking 00:50:00 Module 11: Business Relationship and Change Management Business Relationship and Change Management 00:20:00 Module 12: Human Resource Management Human Resource Management 00:10:00 Module 13: Risk Management Risk Management 00:15:00 Module 14: Business Communications and Report Writing Business Communications and Report Writing 00:20:00 Module 15: Accounting and Financial Management Accounting and Financial Management 00:20:00 Module 16: Payroll Management and Career Opportunity Payroll Management and Career Opportunity 00:15:00 Assignment Assignment - Executive Mini MBA 00:00:00

In today's interconnected world, mastering the art of Supervising Remote Teams is indispensable for organizational success. The course equips individuals with the essential skills to effectively lead dispersed teams, fostering cohesion and productivity across geographical boundaries. With modules spanning from understanding the nuances of remote team dynamics to honing decision-making abilities and time management skills, participants emerge adept at orchestrating high-performing teams virtually. In the UK job market, proficiency in Supervising Remote Teams significantly enhances employability, with employers valuing this competency to navigate the growing trend of remote work. Job opportunities abound in various sectors, from technology to finance, with salaries reflecting the demand for such expertise, often exceeding £40,000 annually. The advantages of this course are manifold, empowering professionals to navigate the challenges inherent in remote teamwork while leveraging its numerous benefits. With the remote work sector projected to grow by 77% over the next decade, mastering Supervising Remote Teams is not just beneficial but essential for thriving in the evolving landscape of work. Key Features: CPD Certified Supervising Remote Teams Course Developed by Specialist Lifetime Access Course Curriculum: Module 01: Introduction to Remote Team Management Module 02: Leading a Team as a Remote Team Manager Module 03: Decision Making and Accountability Module 04: Building High Performing Teams Module 05: The Fundamentals of Managing Remote Teams Module 06: Building and Maintaining Trust with Remote Teams Module 07: Time Management Module 08: Advantages of Remote Teams Module 09: Challenges of Remote Teams Learning Outcomes: Develop strategies for effective remote team management and leadership. Enhance decision-making skills and foster a culture of accountability. Build high-performing teams by leveraging remote work dynamics. Master the fundamentals of managing remote teams efficiently and effectively. Cultivate trust and rapport within remote teams for enhanced collaboration. Implement time management techniques tailored to remote team environments. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Supervising Remote Team course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Supervising Remote Team. Moreover, this course is ideal for: Managers transitioning to remote team leadership roles. Team leaders adapting to remote work environments. Professionals aiming to enhance remote team management skills. Individuals seeking to excel in virtual team collaboration. Anyone interested in understanding remote team dynamics and challenges. Requirements There are no requirements needed to enrol into this Supervising Remote Team course. We welcome individuals from all backgrounds and levels of experience to enrol into this Supervising Remote Team course. Career path After finishing this Supervising Remote Team course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Supervising Remote Team are: Remote Team Manager - £40K to £60K/year Remote Project Manager - £35K to £55K/year Remote Operations Manager - £45K to £70K/year Remote HR Manager - £35K to £55K/year Remote Business Development Manager - £40K to £65K/year Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Imagine embarking on a journey through our "Building Corporate Self Confidence Course," where you will master the art of self-assurance in today's competitive world. In modern times, Self Confidence is not just a trait but a crucial skill that opens doors to success in both personal and professional spheres. By learning to exude confidence through effective communication, overcoming obstacles, and fostering respectful connections, you'll enhance your daily interactions and advance your career prospects significantly. In the UK job market, employers value candidates who demonstrate strong Self Confidence, often leading to better job opportunities and higher salaries. Industries where confidence is paramount are growing steadily, with a notable increase of 15% in demand for confident professionals over the last five years alone. Enroll now to gain a competitive edge, boost your earning potential, and navigate corporate landscapes with poise and self-assurance. This course isn't just about building confidence; it's about securing your future success in today's dynamic workplace environment. Key Features: CPD Certified Building Corporate Self Confidence Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum: Module 01: Understanding Confidence Module 02: Corporate Confidence Essentials Module 03: Confidence Evaluation Module 04: Overcoming Obstacles with Confidence Module 05: Cultivating Self-Assurance Module 06: Enhancing Physical Poise Module 07: Effective Workplace Communication Module 08: Exhibiting Confidence in Professional Settings Module 09: Fostering Respectful Connections Learning Outcomes: Identify components contributing to corporate self-assurance effectively in workplaces. Understand the significance of corporate self-confidence in professional environments. Assess personal confidence levels using appropriate methodologies and tools. Apply strategies to overcome obstacles confidently in corporate scenarios. Develop techniques to enhance self-esteem and confidence in professional settings. Demonstrate confident communication and assertiveness in corporate interactions proficiently. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Building Corporate Self Confidence course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Building Corporate Self Confidence. Moreover, this course is ideal for: Corporate professionals seeking confidence enhancement in workplace interactions. Managers aspiring to foster a culture of confidence within their teams. Graduates entering corporate environments aiming to build self-assurance. Entrepreneurs navigating corporate landscapes requiring confidence in negotiations. Individuals transitioning careers and needing to project corporate self-assurance. Requirements There are no requirements needed to enrol into this Building Corporate Self Confidence course. We welcome individuals from all backgrounds and levels of experience to enrol into this Building Corporate Self Confidence course. Career path After finishing this Building Corporate Self Confidence course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Building Corporate Self Confidence are: Business Development Manager - £40K to 70K/year. HR Consultant - £30K to 50K/year. Corporate Trainer - £25K to 45K/year. Marketing Executive - £25K to 40K/year. Project Coordinator - £25K to 35K/year. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Line managers don’t just keep the wheels turning — they steer the whole bus. This bundle gives you the essentials to manage people, projects, and priorities with confidence, minus the workplace chaos. With courses spanning Line Management to Employment Law and Time Management, you’ll gain a structured overview of key responsibilities, communication frameworks, and daily decision-making. Whether you’re managing one person or fifty, your role sits at the core of business operations. You’ll explore the mechanics behind operations, develop strategic thinking through supply chain and project techniques, and polish your leadership through self-motivation and performance planning. This isn’t about lofty theory — it’s about what matters to managers Monday through Friday. 🎯 Learning Outcomes: Understand line management roles and essential responsibilities clearly. Learn how to plan, monitor, and improve team performance. Apply project management steps from start to finish. Gain time management strategies for busy management settings. Identify supply chain impacts on daily operational decisions. Understand basics of employment law relevant to management roles. 👤 Who is this Course For: Aspiring line managers seeking structured foundational knowledge. New team leads needing support with operational tasks. Supervisors aiming to improve people management skills. HR assistants transitioning to team coordination roles. Admin professionals moving into junior management roles. Project staff seeking broader management understanding. Entrepreneurs managing their own small teams. Anyone interested in structured online management education. 💼 Career Path (UK Average Salaries): Line Manager – £35,000 per year Operations Supervisor – £32,000 per year Project Coordinator – £30,000 per year HR Team Leader – £37,000 per year Performance Analyst – £33,500 per year Supply Chain Assistant Manager – £40,000 per year

Enrolling in a Global Business Strategies course is crucial in today's interconnected world. This course provides comprehensive insights into key business concepts such as international market analysis, global marketing strategies, and global supply chain management. Understanding these elements is vital as businesses expand globally, requiring adept financial management and human resource management across diverse markets. This knowledge not only enhances your professional career by making you a valuable asset in navigating globalisation but also increases daily life acumen by fostering a broader perspective on business dynamics. Learning these skills opens numerous job opportunities in the UK, where companies value expertise in global business operations. On average, professionals with this knowledge earn between £40,000 and £60,000 annually, reflecting the demand for skilled individuals in this field. The sector is experiencing robust growth, with global business roles expected to increase by 8% to 12% over the next decade. This course offers a strategic advantage, positioning you at the forefront of global business trends and equipping you with the tools to succeed in an ever-evolving market. Key Features: CPD Certified Global Business Strategies Course Developed by Specialist Lifetime Access Course Curriculum Module 01: Globalisation and Business Expansion Module 02: International Market Analysis Module 03: Global Marketing Strategies Module 04: Global Supply Chain Management Module 05: Financial Management in Global Business Module 06: Global Human Resource Management Module 07: Emerging Markets and Opportunities Learning Outcomes: Analyze global markets, devising strategies for international business expansion and sustainability. Implement effective global marketing strategies to penetrate diverse international markets successfully. Navigate and optimize global supply chains for efficiency and competitiveness. Demonstrate financial acumen by managing finances in the complex global business environment. Develop a global human resource management strategy to navigate cultural diversity. Identify and capitalize on emerging markets, unlocking opportunities for business growth. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Global Business Strategies course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Global Business Strategies. Moreover, this course is ideal for: Professionals aspiring to lead global business expansions and operations. Entrepreneurs aiming to scale their ventures on an international level. Marketing executives seeking to master global market penetration techniques. Supply chain professionals desiring expertise in global logistics and management. Financial analysts interested in the intricacies of global financial management. Requirements There are no requirements needed to enrol into this Global Business Strategies course. We welcome individuals from all backgrounds and levels of experience to enrol into this Global Business Strategies course. Career path After finishing this Global Business Strategies course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Global Business are: International Business Manager - £50K to 80K/year. Global Marketing Director - £70K to 120K/year. Supply Chain Manager - £40K to 65K/year. Financial Analyst (Global Focus) - £35K to 55K/year Global HR Manager - £45K to 75K/year Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.