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There are tons of advantages that you can get from creating your brand. With the guidance of this Personal Branding Diploma course, you will learn various approaches to personal branding and fundamental issues that help to build a solid personal reputation. In this competitive world, it is quite crucial to brand yourself. Our expertly designed course will help you build connection in different fields and areas of speciality. This course also supports to gain the skills and knowledge to cope up with the upswing of modern drifts, with emphasising on your personal integrity, ability, fidelity, discernment, and restore your self-confidence to qualify you for the world of vocation. Who is this course for? Personal Branding Diploma is suitable for anyone who wants to gain extensive knowledge, potential experience and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our Personal Branding Diploma is open to all from all academic backgrounds and there are no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Introduction to the course Meet your guide Russell Amerasekera FREE 00:01:00 What you will learn on the course 00:01:00 How to get the most from this course 00:01:00 What is a personal brand? Introduction to personal branding and why it's so important 00:01:00 What are you famous for? 00:04:00 Summary 00:01:00 Activity: find your one word 00:01:00 How to create a personal brand Introduction - build your personal brand 00:01:00 Explore the dimensions of your life 00:05:00 Creating your brand story 00:05:00 Activity - your happiness curve 00:02:00 Activity - your own personal brand story 00:01:00 A blueprint for optimal performance Introduction - how to be the best version of yourself 00:02:00 A typical day at the office 00:07:00 The 4 phases of you 00:03:00 Summary 00:03:00 Activity - optimise your day to optimise your life 00:01:00 The power of authenticity Introduction - the confidence to be your authentic self 00:01:00 Russell's own story 00:05:00 Personal brand mantras 00:02:00 Summary 00:01:00 Activity - discover your brand mantras 00:01:00 The power of empathy Empathy and why it's critical to your personal brand 00:04:00 Activity - group perception 00:02:00 The importance of storytelling Introduction - how to tell your life story 00:01:00 3 part narratives 00:01:00 Engaging the emotions 00:01:00 Using power words 00:01:00 Summary 00:01:00 Activity - create your 3 minute life story 00:01:00 Dressing for success Introduction - the connection between your brand and what you wear 00:04:00 Develop your own style 00:04:00 Activity - your 3 style words 00:01:00 Summary 00:01:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Microsoft office is used for documentation, writing, and many other activities. It brings a new dimension to this technology-based competitive world. It has vivid functions and much more use. If you want to learn all its advanced functions, look at our Microsoft Office 2016 Advanced course. This course introduces to the function of ribbon that incorporates many tabs such as Insert, design, animation, slides, show, review, and home. It also guides you step by step how to insert a picture, change design lay order, add a hyperlink, watch video from youtube, create CV, cash memo, payment sleep, many more things. Overall the course teaches you all the efficient use of Microsoft Office to be expert in it. Who is this Course for? Microsoft Office 2016 Advanced is perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Microsoft Word 2016 Modify User Information 00:15:00 Share a Document 00:30:00 Work with Comments 00:15:00 Compare Document Changes 00:15:00 Review a Document 00:15:00 Merge Document Changes 00:15:00 Coauthor Documents 00:15:00 Add Captions 00:15:00 Add Cross-References 00:15:00 Add Bookmarks 00:15:00 Add Hyperlinks 00:15:00 Insert Footnotes and Endnotes 00:15:00 Add Citations 00:30:00 Insert a Bibliography 00:15:00 Insert Blank and Cover Pages 00:15:00 Insert an Index 00:30:00 Insert a Table of Contents 00:30:00 Insert an Ancillary Table 00:15:00 Manage Outlines 00:30:00 Create a Master Document 00:30:00 Suppress Information 00:30:00 Set Editing Restrictions 00:30:00 Add a Digital Signature to a Document 00:15:00 Restrict Document Access 00:15:00 Create Forms 00:30:00 Manipulate Forms 00:15:00 Form Data Conversion 00:15:00 Create a New Document Version 00:30:00 Compare Document Versions 00:15:00 Merge Document Versions 00:15:00 Activities - Microsoft Word 2016 Advanced 00:00:00 Microsoft Excel 2016 Update Workbook Properties 00:15:00 Activity-Update Workbook Properties 00:05:00 Create and Edit a Macro 00:15:00 Activity-Create and Edit a Macro 00:05:00 Apply Conditional Formatting 00:15:00 Activity-Apply Conditional Formatting 00:05:00 Add Data Validation Criteria 00:15:00 Activity-Add Data Validation Criteriaty 00:05:00 Trace Cells 00:15:00 Activity-Trace Cells 00:05:00 Troubleshoot Invalid Data and Formula Errors 00:15:00 Activity-Troubleshoot Invalid Data and Formula Errors 00:05:00 Watch and Evaluate Formulas 00:15:00 Activity-Watch and Evaluate Formulas 00:05:00 Create a Data List Outline 00:15:00 Activity-Create a Data List Outline 00:05:00 Create Sparklines 00:15:00 Activity_Create Sparklines 00:05:00 Create Scenarios 00:15:00 Activity-Create Scenarios 00:05:00 Perform a What-If Analysis 00:15:00 Activity-Perform a What-If Analysis 00:05:00 Perform a Statistical Analysis with the Analysis ToolPak 00:15:00 Activity-Perform a Statistical Analysis with the Analysis ToolPak 00:05:00 Create Interactive Data with Power View 00:15:00 Activity-Create Interactive Data with Power View 00:05:00 Consolidate Data 00:15:00 Activity-Consolidate Data 00:05:00 Link Cells in Different Workbooks 00:15:00 Activity-Link Cells in Different Workbooks 00:05:00 Merge Workbooks 00:15:00 Activity-Merge Workbooks 00:05:00 Export Excel Data 00:15:00 Activity-Export Excel Data 00:05:00 Import a Delimited Text File 00:14:00 Activity- Import a Delimited Text File 00:05:00 Integrate Excel Data with the Web 00:15:00 Activity-Integrate Excel Data with the Web 00:05:00 Create a Web Query 00:15:00 Activity-Create a Web Query 00:05:00 Import and Export XML Data 00:15:00 Activity-Import and Export XML Data 00:05:00 Activities and Exercise Files - Microsoft Excel 2016 Advanced 00:00:00 Microsoft PowerPoint 2016 Customize the User Interface 01:30:00 Set PowerPoint 2016 Options 00:45:00 Create and Manage Sections 01:00:00 Modify Slide Masters and Slide Layouts 01:15:00 Add Headers and Footers 00:30:00 Modify the Notes Master and the Handout Master 00:45:00 Create SmartArt 00:45:00 Modify SmartArt 01:00:00 Add Audio to a Presentation 00:45:00 Add Video to a Presentation 01:00:00 Customize Animations and Transitions 01:00:00 Add Comments to a Presentation 00:45:00 Review a Presentation 00:45:00 Store and Share Presentations on the Web 01:30:00 Annotate a Presentation 00:45:00 Set Up a Slide Show 00:45:00 Create a Custom Slide Show 00:30:00 Add Hyperlinks and Action Buttons 00:45:00 Record a Presentation 00:15:00 Secure a Presentation 01:30:00 Present a Slide Show Online 01:00:00 Create a Video or a CD 00:45:00 Activities - Microsoft PowerPoint 2016 Advanced 00:00:00 Microsoft Outlook 2016 Insert Advanced Characters and Objects 01:30:00 Modify Message Settings, Properties, and Options 01:30:00 Use Automatic Replies 01:30:00 Sort Messages 00:45:00 Filter Messages 01:00:00 Organize Messages 02:00:00 Search Messages 01:30:00 Manage Junk Mail 01:00:00 Manage Your Mailbox 02:00:00 Manage Advanced Calendar Options 00:45:00 Manage Additional Calendars 01:00:00 Manage Meeting Responses 00:45:00 Assign and Manage Tasks 01:00:00 Edit an Electronic Business Card 01:00:00 Manage Advanced Contact Options 01:30:00 Forward Contacts 00:30:00 Export Contacts 01:00:00 Delegate Access to Mail Folders 01:00:00 Share Your Calendar 00:30:00 Share Your Contacts 00:15:00 Back Up Outlook Items 00:45:00 Change Data File Settings 00:45:00 Configure E-mail Message Security Settings 00:30:00 Activities - Microsoft Outlook 2016 Advanced 00:00:00 Microsoft Access 2016 Add Controls to Forms 01:00:00 Set Form Controls 01:00:00 Create Subforms 00:30:00 Organize Information with Tab Pages 00:30:00 Enhance Navigation with Forms 00:30:00 Format a Form 01:00:00 Apply Conditional Formatting 00:30:00 Field Validation 00:30:00 Form and Record Validation 00:30:00 Create a Macro 01:00:00 Restrict Records Using a Condition 00:30:00 Validate Data Using a Macro 00:30:00 Automate Data Entry Using a Macro 00:30:00 Convert a Macro to VBA 00:30:00 Link Tables to External Data Sources 00:30:00 Manage a Database 00:30:00 Determine Object Dependency 00:30:00 Document a Database 00:30:00 Analyze the Performance of a Database 00:30:00 Split a Database for Multiple User Access 00:30:00 Implement Security 00:30:00 Set Passwords 00:30:00 Convert an Access Database to an ACCDE File 00:30:00 Package a Database with a Digital Signature 00:30:00 Create a Database Switchboard 01:00:00 Modify a Database Switchboard 00:30:00 Set Startup Options 00:30:00 Mock Exam Mock Exam - Microsoft Office 2016 Advanced 00:20:00 Final Exam Final Exam - Microsoft Office 2016 Advanced 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

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Description Do you want to know about the function of Microsoft SharePoint? Are you interested to be an expert in this field? Be the first and look at the MS SharePoint 2016 Site Owner course. The proper guideline for this course may assist you to reach your acme of goal. The purpose of the course is to assist students to know the key issues of MS SharePoint providing the knowledge with their role and responsibilities. It enables students to know how to add and configure sites, create libraries and lists, generate and modify views. It provides them the idea of management and creation of content, and document and helps them to know how to manage it. It enhances the students' ability to navigate the site by using web parts and working with web page along with its change of regional setting. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? MS SharePoint 2016 Site Owner is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our MS SharePoint 2016 Site Owner is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction Introduction FREE 00:02:00 Role of the Site Owner Understanding the Role of the Site Owner 00:04:00 The Limitations of Folders 00:05:00 Adding and Configuring Sites Working with Collaboration Site Templates 00:02:00 Creating a Subsite with the Team Site Template 00:05:00 Creating a Subsite with the Project Site Template 00:04:00 Creating a Subsite with a Blog Site Template 00:05:00 Creating a Subsite with a Community Site Template 00:05:00 Understanding Site Settings 00:05:00 Customizing the Look of a Site 00:06:00 Changing a Site´s Title, Description, Logo, or URL 00:04:00 Creating Libraries Adding Apps 00:04:00 Creating a Document Library 00:04:00 Reviewing Library Settings 00:04:00 Switching Between the New and Classic Views 00:04:00 Creating a Picture Library 00:03:00 Deleting and Restoring a Library 00:03:00 Changing the Name of a Library or List 00:02:00 Modifying Library Versioning Options 00:04:00 Restoring a Previous Version 00:03:00 Overriding a Checked Out Document 00:03:00 Saving a Library as a Template 00:03:00 Adding Enterprise Key Words to a Library or List 00:03:00 Allowing Folder Creation in Libraries and Lists 00:02:00 Adding or Removing the Sync Library Feature 00:03:00 Using Content Approval for a Library 00:04:00 Using Content Approval with Alerts for Simple Workflows 00:06:00 Creating Lists Creating Lists 00:04:00 Reviewing List Settings 00:02:00 Deleting and Restoring a List 00:02:00 Creating a Calendar List 00:02:00 Adding or Removing the Group Calendar Option 00:02:00 Creating a Task List 00:03:00 Creating an Announcement List 00:02:00 Creating a Links List or Promoted Links List 00:04:00 Creating a Contact List 00:02:00 Creating a Survey 00:05:00 Creating an Issue Tracking List 00:03:00 Creating a List From an Excel Worksheet 00:04:00 Creating a Custom List 00:02:00 Changing a List Name or Description 00:02:00 Adding or Removing Versioning From a List 00:03:00 Adding or Disabling the Add Attachments Feature for a List 00:02:00 Adding or Removing the Quick Edit Feature for a Library or List 00:02:00 Creating and Modifying Views Changing or Modifying the List or Library Default View 00:04:00 Creating Public Views 00:06:00 Creating a Grouped Library or List View 00:05:00 Creating a Flat Library View 00:03:00 Creating and Customizing Columns Understanding SharePoint Columns 00:04:00 Adding an Existing Site Column to a Library or List 00:03:00 Creating a Site Column 00:05:00 Modifying, Renaming, or Deleting a Site Column 00:03:00 Creating a Library or List Column 00:04:00 Modifying or Renaming a List or Library Column 00:03:00 Removing a Column from a List or Library 00:03:00 Creating a Text Column 00:03:00 Creating a Choice Column 00:05:00 Creating a Number Column 00:03:00 Creating a Currency Column 00:02:00 Creating a Date and Time Column 00:03:00 Creating a Look Up Column 00:05:00 Creating a Calculated Column 00:04:00 Creating and Managing Content Types Exploring Content Types 00:03:00 Creating a Custom Content Type 00:08:00 Adding a Custom Content Type into a List or Library 00:03:00 Removing a Content Type from a Library or List 00:03:00 Creating a Document Set 00:08:00 Modifying a Content Type 00:03:00 Managing Permissions Understanding Permissions 00:05:00 Editing Permission Level Priveleges 00:04:00 Understanding Default Permission Groups 00:04:00 Viewing and Editing Group Permissions 00:04:00 Changing Permission Levels for a Group 00:02:00 Viewing, Adding, or Removing Users from a Group 00:03:00 Creating New SharePoint Groups 00:05:00 Changing a Group Name or Group Owner 00:02:00 Adding a SharePoint Group to a Site 00:03:00 Adding, Removing, or Editing Permission Levels for an Individual 00:02:00 Checking an Individuals Permission on a Site 00:02:00 Granting Access to the Site Using the Share Option 00:03:00 Changing the Default Share Group for the Site 00:02:00 Creating and Removing Unique Permissions for a Site 00:05:00 Creating and Removing Unique Permissions for a Library 00:06:00 Creating and Removing Unique Permissions for a Document or Folder 00:06:00 Enhancing the Site Working with Pages in SharePoint 00:04:00 Modifying or Adding Text to a Page 00:06:00 Understanding Web Parts or App Parts 00:09:00 Creating a Page in SharePoint 00:06:00 Adding a Page to the Quick Launch 00:03:00 Adding the Excel Web Access Web Part 00:07:00 Adding the Relevant Documents Web Part 00:04:00 Navigation and Regional Settings Changing Regional Time and Work Week Settings 00:05:00 Inheriting Top Links Navigation 00:02:00 Working with Top Links Bar 00:05:00 Working with the Quick Launch Area 00:06:00 Enabling Tree View 00:03:00 Conclusion Course Recap 00:01:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Embark on a linguistic odyssey with our Copywriting course, a beacon for those yearning to harness the power of words in the digital marketplace. In the opening act, participants will be introduced to the captivating world of copywriting, exploring the foundational elements that make words not just read but felt. As the narrative unfolds, discover the alchemy of core concepts that transmute simple phrases into persuasive messages. This journey will sculpt your writing with the finesse of a master wordsmith, unlocking the secrets of creating compelling content that resonates and converts. The course curriculum is meticulously crafted to guide you through the labyrinth of marketing tactics, leading to the creation of copy that sells. With an entire section dedicated to the art of headlines, learn to captivate audiences with the allure of a powerful first impression. From the nine steps of a streamlined copywriting process to the tried-and-true formulas that evoke action, this course is an arsenal for those ready to conquer the world of content creation. A trove of hacks, tips, and practical exercises awaits to refine your craft and crown you as a sovereign of the written word. Learning Outcomes Comprehend the fundamental principles and core concepts of copywriting. Learn the strategies for developing marketing copy that effectively sells. Understand and apply proven copywriting formulas and processes. Master the art of crafting compelling headlines and engaging content. Enhance your copywriting expertise with practical exercises and actionable hacks. Why choose this Copywriting course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Copywriting course for? Aspiring copywriters eager to learn the craft. Marketing professionals aiming to sharpen their content creation skills. Entrepreneurs seeking to enhance their brand messaging. Content creators and bloggers wanting to engage and expand their audience. Business owners looking to improve in-house marketing efforts. Career path Content Writer: £20,000 - £35,000 Marketing Executive: £23,000 - £30,000 SEO Specialist: £25,000 - £40,000 Brand Strategist: £28,000 - £50,000 Digital Marketing Manager: £30,000 - £45,000 Creative Director: £50,000 - £85,000 Prerequisites This Copywriting does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Copywriting was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Section 1: Introduction Unit 1: Welcome to the Copywriting Course 00:05:00 Unit 2: Course Overview 00:04:00 Section 2: Introduction to Copywriting Unit 1: What is Copywriting 00:05:00 Unit 2: Elements of Great Copy 00:11:00 Unit 3: Traditional vs Modern Copywriting 00:04:00 Unit 4: Career Options for Copywriters 00:12:00 Unit 5: Job Description and Responsibilities of a Copywriter 00:06:00 Unit 6: Copywriting vs Content Writing: The Difference 00:04:00 Section 3: Core Concepts of Copywriting Unit 1: What is a Short Form Copy 00:03:00 Unit 2: What is a Long Form Copy 00:02:00 Unit 3: Types of Tones Used for Writing Copy 00:06:00 Unit 4: Which Types of Tone You Should Use 00:07:00 Unit 5: Identifying the Target Audience 00:06:00 Unit 6: Qualities That Will Make You a Successful Copywriter 00:06:00 Section 4: Marketing Tactics to Write Copy That Sells Unit 1: The Secret to Understand Buyer's Mindset 00:04:00 Unit 2: Never Make Your Copy Look Like an Ad 00:06:00 Unit 3: 2 Second Hack to Become a Successful Copywriter 00:05:00 Unit 4: Features vs Benefits 00:04:00 Unit 5: The Shocking Truth about Buyers & Customers 00:04:00 Unit 6: So What Test 00:05:00 Unit 7: FOMO: How to Use This Most Powerful Marketing Tool 00:08:00 Unit 8: What's in It for Me 00:04:00 Unit 9: The Secret to Sell Instantly 00:05:00 Unit 10: Leveraging the Power of Emotions 00:04:00 Section 5: The Copywriting Process: 9 Steps to Make It Easier For You Unit 1: Steps in the Copywriting Process 00:08:00 Unit 2: Understand the Product 00:06:00 Unit 3: Performing Competitor Analysis 00:12:00 Unit 4: Create a Buyer Persona / Customer Avatar 00:06:00 Unit 5: Writing the copy 00:01:00 Unit 6: Editing the Copy 00:02:00 Unit 7: Adding Design Elements + Media 00:07:00 Unit 8: Publish the Copy + Promotion 00:02:00 Unit 9: Checking the Conversion from Copy - Measuring Results 00:03:00 Section 6: Copywriting Formulas Unit 1: AIDA: The 4 Step Formula 00:05:00 Unit 2: Storytelling: Best Tool for Converting Readers into Buyers 00:05:00 Unit 3: 3 STEP Formula: PAS 00:06:00 Section 7: Headlines Unit 1: Section Introduction 00:01:00 Unit 2: Intro to Headlines 00:07:00 Unit 3: Importance of Headlines 00:03:00 Unit 4: Formula to Write Amazing Headlines (Everytime) 00:09:00 Unit 5: How to Use This Formula (With Examples) 00:02:00 Unit 6: Free Tool to Create Attractive Headlines 00:03:00 Unit 7: Practice Exercise 00:01:00 Section 8: 6 Hacks to Write Headlines That Readers Cannot Resist Unit 1: Section Intro 00:02:00 Unit 2: Headline Hack # 1 00:01:00 Unit 3: Headline Hack # 2 00:02:00 Unit 4: Headline Hack # 3 00:02:00 Unit 5: Headline Hack # 4 00:04:00 Unit 6: Headline Hack # 5 00:02:00 Unit 7: Headline Hack # 6 00:03:00 Unit 8: Quick Recap 00:01:00 Section 9: Creating the Copy Unit 1: Creating Call to Actions (CTA) That Reader's Cannot Resist 00:04:00 Unit 2: Focus on the Customer 00:06:00 Unit 3: How to Write a Conversational Copy 00:03:00 Section 10: Hacks & Tips Unit 1: Collect Winning Pieces 00:04:00 Unit 2: 3 Extremely Powerful Words That You Must Use in a Copy 00:02:00 Unit 3: Using Customer's Words 00:05:00 Section 11: Practice Exercises Unit 1: Recreate Ads 00:01:00 Unit 2: Record Your Copy 00:02:00 Section 12: Conclusion Unit 1: Conclusion 00:01:00 Resources Resources - Copywriting 00:00:00 Assignment Assignment - Copywriting 00:00:00

Designed for those passionate about supporting students with Special Educational Needs, this comprehensive program will empower you with the knowledge and skills needed to excel in this Vital role. You will learn various SEN conditions, effective communication strategies and personalised learning approaches. This Course At A Glance Accredited by CPD UK Endorsed by Quality Licence Scheme Get an introduction to special educational needs (SEN) teaching Demonstrate the statutory and regulatory context for SEN Understand how special educational needs & disabilities affect pupils' participation and learning. Know how to apply the teaching strategies and approaches for pupils with special educational needs. Understand drawing up inclusive whole-school policies and procedures for SEN. Know how to develop a whole-school policy on assessment. Know the roles and functions of the board of management. Understand how to become a school shadow support teacher. Demonstrate the national minimum standards for residential special schools Know how to provide personalised learning assistance for individuals Level 3 SEN Teaching Assistant Course Overview If you are willing to teach children with special education needs and want to kickstart your career in the same profession, you can opt for this Level 3 SEN Teaching Assistant Course. The Special Educational Needs and Disability Code of Practice outline the legal requirements and statutory guidelines that schools, local governments and teachers must follow in order to identify and address SEN in the students they support or teach. This SEN teaching assistant training online course will help you understand the different ways and techniques to teach children with physical impairment, speech difficulty or conditions such as autism and dyslexia. This SEN teaching assistant level 3 course will provide you with the essential skills and basic teaching strategies required for assisting students with learning disabilities. Upon successful completion of this Level 3 SEN Teaching Assistant Course, you will learn various teaching strategies, approaches and regulations that are put in place for students with special educational needs, and develop the skills required to become a confident SEN teaching assistant.  Please contact us for more information. Who should take this course? This Level 3 SEN Teaching Assistant Course is primarily aimed at: SENco SEN tutor SEN teaching assistant Aspiring SEN teaching assistant Learning support assistant Parents of children with learning disabilities Anyone associated with the SEN teaching industry This course is, however, not limited to a particular profession or line of work. Anyone eager to understand how to support the learning and growth of children and teenagers with special educational needs may also find it helpful. Entry Requirements  There are no academic entry requirements for this Level 3 SEN Teaching Assistant Course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection Assessment Method  This Level 3 SEN Teaching Assistant Course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Join our comprehensive Early Years Foundation Stage (EYFS) Teaching and Paediatric First Aid Training Course Online. Course Curriculum Level 3 SEN Teaching Assistant Course (Updated Version) Module 1 - Introduction to SEN Teaching Module 1 - Introduction to SEN Teaching Module 2 - Communication Interaction Difficulties in Children with SEN Module 2 - Communication Interaction Difficulties in Children with SEN Module 3 - Cognition Learning Difficulties Module 3 - Cognition Learning Difficulties Module 4 - Social, Behavioural and Emotional Health Difficulties Module 4 - Social, Behavioural and Emotional Health Difficulties Module 5 - Sensory and Physical Needs Module 5 - Sensory and Physical Needs Module 6 - Legislation and Principles Module 6 - Legislation and Principles Module 7 - Information, Advice and Support Module 7 - Information, Advice and Support Module 8 - Working Together Module 8 - Working Together Module 9 - Early Years Providers Module 9 - Early Years Providers Module 10 - EYFS Module 10 - EYFS Module 11 - Primary Secondary Education Module 11 - Primary Secondary Education Module 12 - Further Education Module 12 - Further Education Module 13 - Preparation For Adulthood Module 13 - Preparation For Adulthood Module 14 - EHC Assessments and Plans Module 14 - EHC Assessments and Plans Module 15 - Equality, Diversity Inclusion Module 15 - Equality, Diversity Inclusion Module 16 - SEN Children Young People in Specific Circumstances Module 16 - SEN Children Young People in Specific Circumstances Module 17 - Disagreement Resolutions Module 17 - Disagreement Resolutions Module 18 - Conclusion Module 18 - Conclusion Level 3 SEN Teaching Assistant Course (Old Version) Module 1: Introduction To Special Educational Needs (SEN) Teaching Introduction To Special Educational Needs (SEN) Teaching Module 2: Statutory and Regulatory Context for SEN Statutory and Regulatory Context for SEN Module 3: Understanding How Special Educational Needs & Disabilities Affect Pupils' Participation and Learning Understanding How Special Educational Needs & Disabilities Affect Pupils' Participation and Learning Module 4: Teaching Strategies and Approaches for Pupils with Special Educational Needs Teaching Strategies and Approaches for Pupils with Special Educational Needs Module 5: Drawing Up Inclusive Whole-School Policies And Procedures For SEN Drawing Up Inclusive Whole-School Policies And Procedures For SEN Module 6: Developing A Whole-School Policy On Assessment Developing A Whole-School Policy On Assessment Module 7: Inclusive Education For Students With Special Educational Needs Inclusive Education For Students With Special Educational Needs Module 8: Leadership of Special Schools Leadership of Special Schools Module 9: National Minimum Standards For Residential Special Schools National Minimum Standards For Residential Special Schools Module 10: Role And Functions Of The Board Of Management Role And Functions Of The Board Of Management Module 11: Education Planning for Individual Students Education Planning for Individual Students Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs What is an SEN teaching assistant course about? The word SEN refers to special educational needs, and an SEN teaching assistant helps students who have learning issues or face learning difficulties due to their behaviour and physical illness. In the SEN teaching assistant course, you will acquire the skills to become a successful SEN teaching assistant. Where Can I work apart from the school after completing this training? An SEN teaching assistant can work in the school and many places. Such as, they can work in the community centre, children's day care, home tutoring and more. How much does a SEN Teaching Assistant Earn in the UK? On average, they earn £23,400 per year or £12 per hour in the UK. However, it may vary depending on places, institutions and country. How will I purchase this course? First, select your desired course plan among the multiple existing course plans on the right side of your screen, then select the payment type, and once you made the payment, you can access the course any time you want. I am from outside the UK. Will I get access to the Course? Yes, you can. Since it is an e-learning course, anyone from anywhere can enrol in our courses. I made my payment. How will I get access to the Level 3 Teaching Assistant training course? A confirmation email will be sent to your registered email after payment. Hereafter anytime, you can start your learning journey with Lead Academy. What are the skills needed to become a SEN Teaching Assistant? The SEN Teaching assistant profession could be challenging work. However, you can easily do this job with patience, affection for the children, and creativity. What are the SEN teaching assistant's responsibilities? An SEN teaching assistant has many responsibilities, such as: preparing lesson plans under supervision, looking after the physically challenged children inside and outside the classroom, guiding the children and more. What is an Accredited course? The professional body approves the procedures if any e-learning platform claims its courses are accredited. What is the benefit of doing an accredited course? You will only realize the benefit of having an accredited certificate once you face the corporate world. As employees, job places, and more value the certified certification, you must own this certificate by doing the course with us. What do you mean by a CPD course? CPD refers to Continuing Professional Development, and the CPD-accredited course is developed for individuals who want to improve and update their skills within their professional field continuously. This certificate claims that the certificate holder's knowledge is up-to-date in their work area.

This course will show you why Hadoop is one of the best tools to work with big data. With the help of some real-world data sets, you will learn how to use Hadoop and its distributed technologies, such as Spark, Flink, Pig, and Flume, to store, analyze, and scale big data.

The 'Diploma in Legal Administration - Legal Secretary (Level 3)' course provides comprehensive training on legal systems, contract law, criminal law, family law, and other essential skills required for a legal secretary role. Participants will learn about various legal aspects and gain expertise in professional writing, document management, and conflict resolution. Learning Outcomes: Understand the fundamental principles of English law and legal systems. Gain knowledge of contract law, tort law, criminal law, family law, and property law. Develop skills in document preparation, proofreading, and editing for legal documents. Learn effective meeting management and minute-taking techniques. Acquire data management and record-keeping skills necessary for a legal secretary role. Explore other essential skills, such as conflict resolution, human rights, and criminal psychology. Why buy this Diploma in Legal Administration - Legal Secretary (Level 3)? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Diploma in Legal Administration - Legal Secretary (Level 3) there will be an automated MCQ test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? Aspiring legal secretaries seeking to enter the legal profession. Existing legal secretaries looking to enhance their knowledge and skills. Individuals interested in the legal field and seeking a career as a legal secretary. Prerequisites This Diploma in Legal Administration - Legal Secretary (Level 3) does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Diploma in Legal Administration - Legal Secretary (Level 3) was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Legal Secretary Legal Assistant Paralegal Administrative Assistant in legal departments Law Firm Support Staff Course Curriculum ***Updated Version*** Module 01: Introduction to Legal Secretary Introduction to Legal Secretary 00:22:00 Module 02: English Law & Legal Systems English Law & Legal Systems 00:33:00 Module 03: Law of Contract & Law of Tort Law of Contract & Law of Tort 00:28:00 Module 04: Wills, Probate, Estate Law Wills, Probate, Estate Law 00:15:00 Module 05: Property Law & Conveyancing Practice Property Law & Conveyancing Practice 00:19:00 Module 06: Criminal Law Criminal Law 00:24:00 Module 07: Understanding Criminal Psychology Understanding Criminal Psychology 00:31:00 Module 08: Contract & Business Law Contract & Business Law 00:54:00 Module 09: Family Law and Insurance Practice Family Law and Insurance Practice 00:24:00 Module 10: Conflict and Conflict Resolution Conflict and Conflict Resolution 00:18:00 Module 11: Professional Writings and Documents Professional Writings and Documents 00:27:00 Module 12: Document Proofreading and Editing Document Proofreading and Editing 00:19:00 Module 13: Meeting Management & Minute Taking Meeting Management & Minute Taking 01:06:00 Module 14: Data Management and Record-Keeping Data Management and Record-Keeping 00:13:00 Module 15: Other Essential Skills for Secretarial Role Other Essential Skills for Secretarial Role 00:19:00 Module 16: Human Rights Human Rights 00:12:00 ***Old Version*** Legal Secretary Introduction to Legal Secretary 00:15:00 Role of Legal Secretaries 00:15:00 General Duties and Day-to-Day Operations of a Legal Secretary 00:30:00 Record Keeping 00:18:00 Legal Writing Skills & Proofreading 00:15:00 Research Skills You Need to Know 00:30:00 Transcription, Editing & Correspondence to Judges 00:30:00 Legal System of UK 00:15:00 UK Court System 00:30:00 Meeting Management & Minute Taking Meeting Management 00:15:00 The Role of a Minute-Taker 00:15:00 The Skills of a Minute-Taker 00:30:00 Meeting Agreements 00:15:00 Minute Styles 00:30:00 What Do I Record? 00:30:00 Techniques for Preparing Minutes 00:30:00 Taking Minutes in an Interactive Meeting 00:15:00 The Minute Book 00:15:00 What to include/what to ignore 00:30:00 Motions and Resolutions 00:05:00 Method of recording minutes 00:30:00 Reasons for Meeting 00:30:00 What is a decision? 00:15:00 Other Secretarial Roles And Responsibilities Working with Your Manager 01:00:00 Administrative Soft Skills 01:00:00 Effective Time Management 01:00:00 Tools of the Trade 01:00:00 Being an Effective Gatekeeper 00:15:00 Organizational Skills 00:15:00 Confidentiality Guidelines 00:15:00 Special Tasks 00:15:00 Customer Service Role Introduction To Customer Service 00:15:00 The Power of Positive Thinking in Customer Service 00:30:00 Types of Difficult Customers and How to Help them 01:00:00 How to Deal with Difficult Customers 00:30:00 Telephone Etiquette Aspects of Phone Etiquette 01:00:00 Using Proper Phone Language 01:00:00 Eliminate Phone Distractions 01:00:00 Inbound Calls 01:00:00 Outbound Calls 01:00:00 Handling Rude or Angry Callers 01:00:00 Handling Interoffice Calls 01:00:00 Methods of Training Employees 01:00:00 Correcting Poor Telephone Etiquette 01:00:00 Organizing Work Using MS Word Opening 01:00:00 Working with the Interface 01:00:00 Your First Document 01:00:00 Basic Editing Tasks 01:00:00 Basic Formatting Tasks 01:00:00 Formatting Paragraphs 01:00:00 Advanced Formatting Tasks 01:00:00 Working with Styles 01:00:00 Formatting the Page 01:00:00 Sharing Your Document 01:00:00 Proof Reading Introduction to Proofreading 00:15:00 What does a Proofreader do? 00:15:00 Proofreading 00:15:00 Proofreading Symbols 00:15:00 Proofreading on Paper & Screen 00:15:00 Strategies to Check for Specific Errors 00:15:00 Editing & Proofreading Strategies 00:15:00 Proofreading an Essay 00:15:00 Mock Exam Mock Exam - Legal Secretary 00:30:00 Final Exam Final Exam - Legal Secretary 00:30:00

Immerse yourself in the dynamic world of digital content creation with our 'Content Writing & Copywriting for SEO and Sales' course. This program is meticulously structured to transform novices into skilled artisans of the written word, tailored specifically for digital marketing and sales. You begin with an enlightening introduction, easing you into the fascinating realm of content creation. As you progress, a free taster session showcases the course's value, followed by an in-depth exploration into the 12 essential steps of great copywriting in Section 03. Understanding the building blocks of copywriting is simplified in Section 04, providing a solid foundation. From crafting compelling headlines in Section 05 to refining sales copy through proofreading and editing in Section 06, each section is designed to enhance your skills incrementally. Delving deeper, Section 07 unveils the psychological aspects behind effective copywriting, an essential tool for creating impactful content. Subsequent sections are dedicated to specialised formats including blogging, landing pages, sales letters, video scripts, emails, advertisements, social media posts, and promotional videos. These targeted modules offer a comprehensive learning experience, equipping you with the skills to excel across various platforms. By the time you reach the course's conclusion, you'll have acquired a profound understanding of content writing and copywriting, specifically tailored for SEO and sales, ready to make your mark in the digital world. Learning Outcomes Master the art of creating engaging and SEO-optimized content. Develop proficiency in writing compelling headlines and sales copy. Understand the psychological principles behind effective copywriting. Learn to craft specialized content for diverse digital platforms. Enhance editing and proofreading skills to deliver polished content. Why choose this Content Writing & Copywriting For SEO and Sales course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Content Writing & Copywriting For SEO and Sales course for? Aspiring content writers and copywriters seeking to specialize in SEO and sales. Marketing professionals aiming to enhance their content creation skills. Business owners looking to improve their online content strategy. Freelancers wanting to offer specialized content writing services. Individuals interested in understanding the interplay between psychology and writing. Career path SEO Content Writer: £20,000 - £30,000 Copywriter: £23,000 - £35,000 Digital Marketing Specialist: £25,000 - £40,000 Content Strategist: £28,000 - £45,000 Freelance Writer: £18,000 - £50,000 (varies with projects) Social Media Manager: £24,000 - £38,000 Prerequisites This Content Writing & Copywriting For SEO and Sales does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Section 01: Introduction Introduction 00:01:00 How to Navigate This Course - Watch This Video 00:03:00 Section 02: Free Taster 13 Copywriting and Sales Buttons You Need to Know How to Push 00:07:00 Copywriting to Sell 10 Steps you must know 00:06:00 14 Step Formula to Writing Great Sales Copy 00:06:00 Section 03: BASICS: 12 Essential Steps to Great Copy Writing AIDA is not just an Opera! 00:02:00 Have you any idea who you are talking to? 00:02:00 Who cares what format you use? 00:03:00 Hurting? Want someone to heal your pain? 00:02:00 I haven't got time or money for Objections! 00:02:00 Don't worry, there's always plenty of Scarcity to go round! 00:02:00 So, why are YOU reading my Headlines? 00:02:00 Why do you always want to know whats in it for you? 00:02:00 Endorsements? Pah! Prove it to me! 00:03:00 I Guarantee to you that I love Risk! Or do I? 00:02:00 Right it Wright to Be Red! or you won't be Readable! 00:03:00 Right it Wright to Be Red! or you won't be Readable! 00:03:00 Section 04: BASICS: Copywriting Formulation - Understanding Copywriting Building Blocks Introduction to Copywriting Formulation 00:02:00 Starting with AIDA 00:06:00 PAS - Problem, Agitation, Solution 00:04:00 The 4 Ps 00:03:00 QUEST 00:04:00 Section 05: BASICS: How to Write Headline What You Need to Know to Write Great Headlines 00:06:00 Section 06: BASICS: Proofreading and Editing - How to Edit Sales Copy Writing Editing: Can You Write Better Copy? 00:06:00 Proof Reading and Editing: 20 Ways to Write Better Copy 00:11:00 Editing Writing: Seven Guidelines for Editing Writing 00:06:00 Section 07: PSYCHOLOGY: The Psychology behind Copywriting Get Your Copywriting Psychology Right! 00:06:00 What are the Eight Universal Motivators? 00:07:00 100 Motivations 00:05:00 Overcoming Objections 00:08:00 Section 08: COPYWRITING FOR Blogging - Web Posts Copywriting for Blogs 00:09:00 A Simple Formula for Blog Posts 00:04:00 Blog Post Copywriting Formula 00:09:00 Blog Post Editing Checklist 00:08:00 Section 09: COPYWRITING FOR Landing Pages Copywriting for Landing Pages 00:04:00 Copywriting for Testimonials 00:06:00 Copywriting for Bullet Points 00:05:00 Section 10: COPYWRITING FOR Sales Letters Five Formulations for Sales Letters 00:03:00 The Five Point Sales Letter Formula 00:03:00 The Seven Step Copywriting Formula for Sales Letters 00:05:00 The Nine Point Formula 00:06:00 The 18 Step Sales Letter 00:06:00 The 21 Part Sales Letter Formula 00:08:00 Bonus: 32 Step Power Copywriting Formula 00:08:00 Section 11: COPYWRITING FOR Video Sales Letters What is a Video Sales Letter 00:03:00 How to Write an Attention Grabbing Video Sales Letter Headline 00:03:00 Video Sales Letter Basics - Some Simple Guidance for Better VSLs 00:04:00 Video Sales Letter Outline - with Downloadable Templates 00:07:00 Section 12: COPYWRITING FOR Email Copywriting for Email 00:07:00 How to Write Effective Welcome Emails 00:10:00 ACTIVITY: Analysis of a Long Form Story Telling Email 00:07:00 Email Copywriting Analysis 1 00:05:00 Copywriting Formulas for Email Sequences 00:06:00 Section 13: COPYWRITING FOR Advertisements Copywriting for Advertisements 00:04:00 Section 14: COPYWRITING FOR Twitter Copywriting for Twitter - Engage, Entertain, Be Brief! 00:07:00 Section 15: COPYWRITING FOR Promotional Videos How to Create a High Converting Promotional Video 00:06:00 The Promotional Video for This Course Following the Script 00:02:00 The Promotional Video - Version 2 00:02:00 Promotional Video SlideDeck 00:20:00 Promotional Video Script Checklist 00:04:00 2018 Update: The Formula for an Effective Promotional Video 00:04:00 2018 New Copywriting Course Promo Video 00:03:00 Section 16: Conclusion and Course Wrap Up Conclusion and Course Wrap Up 00:03:00 Additional File Additional File 00:00:00 Assignment Assignment - Content Writing & Copy Writing For SEO and Sales 00:00:00

Description: Office administration and customer service skills are very important for any kind of business. In this course, you will learn the necessary skills, knowledge, and information about office administration and customer service. You will learn how to identify what administrative procedures to be included in your business. This is a series of discussions about administrative and customer service support. You will then learn how large-scale organisations are managed. You will also be able to learn the structures and objectives involved in conducting of admin assistant and customer service. Who is the course for? Professionals, employees or businessmen who want to improve the administration and customer service department of their company. People who want to know how administrative management and customer service work. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Office Admin and Customer Service Course is a useful qualification to possess, and would be beneficial for the following careers: Accounting Technician Admin Assistant Bid Writer Bookkeeper Civil Service Administrative Officer Customer Service Provider Data Entry Clerk Finance Officer Hotel Receptionist Legal Secretary Payroll Administrator Liaison Officers Supervisor Typist. Admin Support Module One - Getting Started 00:30:00 Module Two - Getting Organized (I) 01:00:00 Module Three - Getting Organized (II) 01:00:00 Module Four - Managing Time 01:00:00 Module Five - Getting It All Done On Time 01:00:00 Module Six - Special Tasks 01:00:00 Module Seven - Verbal Communication Skills 01:00:00 Module Eight - Non-Verbal Communication Skills 01:00:00 Module Nine - Empowering Yourself 01:00:00 Module Ten - The Team of Two 01:00:00 Module Eleven - Taking Care of Yourself 01:00:00 Module Twelve - Wrapping Up 00:30:00 Administrative Management Module One - Getting Started 00:30:00 Module Two - Why Your Office Needs Administrative Procedures 01:00:00 Module Three - Gathering the Right Tools 01:00:00 Module Four - Identifying Procedures to Include 01:00:00 Module Five - Top Five Procedures to Record 01:00:00 Module Six - What to Include in Your Binder (I) 01:00:00 Module Seven - What to Include in Your Binder (II) 01:00:00 Module Eight - Organizing Your Binder 01:00:00 Module Nine - What Not to Include in the Procedure Guide 01:00:00 Module Ten - Share Office Procedure Guide 01:00:00 Module Eleven - Successfully Executing the Guide 01:00:00 Module Twelve - Wrapping Up 00:30:00 Organisational Skills Module One - Getting Started 00:30:00 Module Two - Remove the Clutter 01:00:00 Module Three - Prioritize 01:00:00 Module Four - Scheduling Your Time 01:00:00 Module Five - To Do Lists 01:00:00 Module Six - Paper and Paperless Storage 01:00:00 Module Seven - Organization in Your Work Area 01:00:00 Module Eight - Tools to Fight Procrastination 01:00:00 Module Nine - Organizing Your Inbox 01:00:00 Module Ten - Avoid the Causes of Disorganization 01:00:00 Module Eleven - Discipline is the Key to Stay Organized 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relations and Dealings Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Service: Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Microsoft Office Word Module One - Getting Started 00:30:00 Module Two - Opening 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Powerpoint Module One - Getting Started 00:30:00 Module Two - Opening PowerPoint 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 01:00:00 Module Six - Formatting Text and Paragraphs 01:00:00 Module Seven - Adding Pictures 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Setting Up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Excel Module One - Getting Started 00:30:00 Module Two - Opening Excel 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Office Admin and Customer Service Course 00:30:00 Final Exam Final Exam- Office Admin and Customer Service Course 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00