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Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Give a compliment to your career and take it to the next level. This Know Your Customer (KYC) will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop skills for your next job or want to elevate skills for your next promotion, this Know Your Customer (KYC) will help you keep ahead of the pack. The Know Your Customer (KYC) incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and essential knowledge, reaching out to the level of expertise required for your position. Further, this coursewill add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your profession while at the same time it outlines essential career insights in this job sector. Consequently, you'll strengthen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the Know Your Customer (KYC), you can equip yourself with the essentials to keep you afloat into the competition. Along with this Know Your Customer (KYC) course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. What other courses are included with this Know Your Customer (KYC)? Course 01: Know Your Customer (KYC) Course 02: Sales: Psychology of Customers Course 03: Customer Relationship Management Course 04: Phone-Based Customer Service Course 05: Retail Management - Level 5 Course 06: GCSE English Course 07: Public Speaking and Presentation Skill Course Course 08: The Formula to Talk with Strangers Course 09: Level 2 Microsoft Office Essentials Course 10: Time Management Course 11: Stress Management Training So, enrol now to advance your career! Benefits you'll get choosing Apex Learning for this Know Your Customer (KYC): One payment, but lifetime access to 11 CPD courses Certificate, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable and in-demand skills without leaving your home. How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. Curriculum of Know Your Customer (KYC) Bundle Course 01: Know Your Customer (KYC) Module 01: Introduction to KYC Module 02: Customer Due Diligence Module 03: AML (Anti-Money Laundering) Module 04: KYC, AML, and Data Privacy Regulations for Businesses Operations in the United Kingdom Module 05: Regulations to be Complied by Industries Module 06: Methods for carrying out KYC and AML and the Future of KYC Compliance Course 02: Sales: Psychology of Customers Introduction Introducing A.S.K - concentrating on 'A' for ATTRACT. Section 3 The 'S' of A.S.K. - SERVING Section 4 The K of A.S.K Section 5 ...And lastly... Course 03: Customer Relationship Management Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 04: Phone-Based Customer Service Module 1: Introduction to Customer Service Module 2: What's Different about Good Customer Service? Module 3: Customer Relationship Management Module 4: Customer Service Communication Strategies Module 5: Aspects of Phone Etiquette Module 6: Building Rapport Over the Phone Module 7: Inbound and Outbound Calls Module 8: Active Listening and Managing Tough Callers Module 9: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Course 05: Retail Customer Service Training Module 01: Who We Are and What We Do Module 02: The Sales Process and Dealing with Customers at the Checkout Module 03: Importance of Consumer Behaviour Module 04: Taking Trends and Targeting Customers Effectively Module 05: The Importance of Communicating with Customers Module 06: Identifying and Addressing Customer Needs Module 07: Generating Return Business Module 08: In-Person Customer Service Module 09: Giving Customer Service over the Phone Module 10: Providing Electronic Customer Service Module 11: Recovering Difficult Customers Module 12: Understanding When to Escalate Course 06: GCSE English Module 01: Introduction to GCSE English Module 02: Edexcel English Section A Part 01 Module 03: Edexcel English Section A Part 02 Module 04: Edexcel English Section B Module 05: Edexcel English Section C and many more... Course 07: Public Speaking and Presentation Skill Course Introduction QUICK UNLEARNING Before Starting this "SKILL" IS THIS HAPPENED WITH YOU???? Impressive Methods of Hooking Audience, even before your Speech or Presentation 6 Highly Impressive Methods of Starting any Speech or Presentation!! Body Language: 6 Methods for Impressive Body Language for Speech or Presentation Vocal Variety: 3 Methods (VST) for POWERFUL Vocal Variety Effective Methods of Ending Any Speech or Presentation Bonus Course 08: The Formula to Talk with Strangers Section 01: Course Overview Section 02: The Formula Section 03: Summary Section 04: End Course 09: Level 2 Microsoft Office Essentials ***Excel 2016*** Getting Started with Microsoft Office Excel 2016 Performing Calculations Modifying a Worksheet Formatting a Worksheet Printing Workbooks Managing Workbooks ***Word 2016*** Getting Started with Word Formatting Text and Paragraphs Working More Efficiently Managing Lists Adding Tables Inserting Graphic Objects Controlling Page Appearance Preparing to Publish a Document Workbooks - Microsoft Word 2016 (Beginner) ***PowerPoint 2016*** PowerPoint Interface Presentation Basics Formatting Inserting Options Working with Objects Table Charts Review and Presentatin ***Access 2016*** Introduction to Access Modify Data Working with Queries Access Forms Working with Reports Course 10: Time Management Identifying Goals Effective Energy Distribution Working with Your Personal Style Building Your Toolbox Establishing Your Action Plan Course 11: Stress Management Training Beginning Concepts Specific Stress Management Techniques MORE Stress Reduction Strategies Still MORE Stress Reduction Techniques - Part 1 Still MORE Stress Reduction Techniques - Part 2 Still MORE Stress Reduction Techniques - Part 3 BONUS Video & Wrap Up! Special LIVE Bonus Video! CPD 115 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Know Your Customer (KYC) bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Know Your Customer (KYC) is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various CPD certificate will increase the value in your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

Step into the dynamic world of marketing and master the intricacies of customer relationship management with our enlightening course on 'Marketing & CRM.'

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Description:  Wondering how people made websites with amazing features? You will be surprised to know that you can do the same thing or more without knowing using any code. Learn the techniques of creating a professional landing page with WordPress using drag and drop page builders. Drag and drop plugins or page builders are some excellent tools that help you to design a website layout by just dragging and dropping the feature. For example, if you want to use a pricing table in your website or want to add a map, slider or contact form, you just need to drag the option and drop the feature in your desired place. Throughout the course, you will learn the popular and well-featured WordPress page builders with a particular focus on Thrive Content Builder and Visual Composer plugin. The course shows you the pricing tables of these page builders, how to use the page builders, use the pre-made templates, and doing SEO with the page builders. After completing the course, it is hoped that you will be able to use any WordPress page builders and able to create awesome landing pages with the drag and drop page builders. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Level 2 Certificate in WordPress Web Design is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Level 2 Certificate in WordPress Web Design is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.   Introduction To The Course Welcome How To Build Easy Drag & Drop 00:01:00 Why WordPress? 00:01:00 Sales Pages Vs. Landing Pages 00:02:00 Comparing Landing Page Plugins Comparing Your Landing Page Options 00:01:00 WordPress Landing Pages - Free Plugin 00:03:00 Instapage 00:02:00 OptimizePress 00:03:00 LeadPages 00:03:00 Marketer Plugin 00:02:00 Visual Composer for WordPress 00:04:00 Thrive Themes Content Builder 00:03:00 Thrive Themes vs. Lead Pages - Added 2016 00:03:00 Examples Of Landing Pages I've Built Digital Marketing Website - Thrive Content Builder 00:01:00 SEO Service Website - Thrive Content Builder 00:03:00 Course Sales Page - Thrive Content Builder 00:01:00 Contractor Website - Visual Composer Plugin 00:01:00 Using Thrive Themes for Landing Pages and Sales Pages Good WordPress Themes To Use With Thrive Themes 00:02:00 Building Out Your Landing Page From Scratch 00:06:00 Using Pre-existing Templates 00:03:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview Venture into the captivating realm of Etsy UK, where artistic dreams seamlessly blend with business strategies. Our 'ETSY Marketing and Business' course unravels the tapestry behind establishing and growing an iconic Etsy shop. As you delve into this curriculum, be prepared to journey from the foundational elements of setting up your Etsy store to mastering the subtle nuances of Etsy Marketing and SEO. The digital marketplace can often seem like an enigma. But fear not, for this course serves as your compass, guiding you through branding, storytelling, and making those crucial upgrades to elevate your Etsy shop. By the end, not only will you be proficient in managing an Etsy seller account, but you'll also be equipped to maximise your sales and growth potential. As the course culminates with 'Enjoy The Adventure!', you're reminded that the Etsy journey is as much about passion and artistry as it is about business. Embracing the world of Etsy doesn't merely open doors to potential earnings; it introduces you to a community of like-minded creatives and entrepreneurs. Whether you aim to sell on Etsy as a hobby or dream of turning it into a full-fledged business, this course is your roadmap. Dive in, explore, and let's embark on this enthralling expedition together. Learning Outcomes: Comprehend the foundational principles of setting up an Etsy shop. Develop a compelling brand narrative and identify its significance in driving sales. Understand and implement effective Etsy marketing strategies. Master the concept of SEO, tailoring it to boost your shop's visibility. Ascertain advanced techniques to expand and upscale your business. Why buy this ETSY Marketing and Business? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the ETSY Marketing and Business there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? Aspiring artists and craftsmen eager to monetise their passion. Existing sellers aiming to enhance their store's visibility and sales. Entrepreneurs interested in delving into the digital marketplace. Marketing enthusiasts keen on understanding the unique platform. Branding aficionados wanting to craft compelling stories for online products. Prerequisites This ETSY Marketing and Business does not require you to have any prior qualifications or experience. You can just enrol and start learning.This ETSY Marketing and Business was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Etsy Shop Owner: £20,000 - £50,000 annually, based on sales volume. Etsy Platform Strategist: £35,000 - £55,000 annually. Digital Marketer (Etsy Focus): £28,000 - £48,000 annually. SEO Specialist for Online Marketplaces: £32,000 - £52,000 annually. Branding Consultant for Online Sellers: £30,000 - £60,000 annually. E-commerce Business Advisor: £40,000 - £70,000 annually. Course Curriculum Unit 01: Introduction Introduction 00:03:00 Why Etsy? 00:04:00 Unit 03: Set Up Your Etsy Shop The Basics. Discover Your Product. 00:05:00 What is Your Niche? Study Your Competition. 00:03:00 Find the Core of Your Brand 00:02:00 Develop Your Brand Identity 00:09:00 Be Consistent. Quality vs Quantity. BONUS 00:04:00 Unit 02: Tell Your Story: Branding Open Your Etsy Store in Less Than 4 Minutes 00:04:00 Make It Shine. First Impression is everything! 00:10:00 Unit 04: Building a Successful Etsy Store The Anatomy of a Successful Etsy Listing - Part 1 00:18:00 The Anatomy of a Successful Etsy Listing - Part 2 00:04:00 Shipping. Production Partners 00:05:00 Unit 05: Etsy Marketing Discounts & Free Shipping 00:05:00 Using Etsy Ads to Take Your Shop to the Next Level 00:08:00 This is a SECRET that most people overlook, but it is the KEY in 2021 00:02:00 Abandoned Cart 00:02:00 Bringing Your Customers Back Into Your Store 00:06:00 Make Them Buy MORE 00:01:00 Unit 06: Understanding SEO Understanding How Etsy's Search Engine Works 00:06:00 The Key to Successful Titles & Tags 00:13:00 Brainstorming Keyword Ideas 00:05:00 The 5 Essential Rules of Etsy SEO 00:02:00 Unit 07: Take Your Shop to the Next Level The Importance of Customer Service 00:07:00 How to Turn a 1-Star Review into a 5-Star Review 00:09:00 Promotions & Social Media 00:11:00 BONUS 00:06:00 Unit 08: Enjoy The Adventure! Meet You At The Top! 00:03:00 Assignment Assignment - ETSY Marketing and Business 00:00:00

Embark on a transformative journey into the dynamic world of property with our 'Basic Training for Real Estate Agents' course, designed to arm you with the foundational knowledge essential for success in the real estate arena. From the outset, Module 1 orients you to the realm of estate agency, defining roles and setting the scene for your exciting new career path. As you navigate through the curriculum, you'll be guided through the varied species of agents, revealing the secrets to embarking effectively on your professional journey. The course's core will equip you with the know-how to identify and list properties, master the art of valuation, and fine-tune your negotiation prowess to excel in both sales and letting. Learning Outcomes Understand the role and responsibilities of a real estate agent. Identify the different specialisations within estate agency and their functions. Master the initial steps and strategies for listing and selling properties. Develop expertise in property valuation and the negotiation process. Learn the use of modern technology in the estate agency and comprehend regulatory practices. Why choose this Basic Training for Real Estate Agents course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Basic Training for Real Estate Agents Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Basic Training for Real Estate Agents course for? Newcomers eager to carve a niche in the real estate industry. Sales professionals transitioning to the property sector. Individuals interested in understanding the real estate market mechanics. Entrepreneurs seeking to start their own estate agency. Career changers drawn to the potential and dynamism of property sales and letting. Career path Estate Agent - £18,000 to £30,000 Lettings Negotiator - £16,000 to £25,000 Real Estate Valuer - £20,000 to £40,000 Property Manager - £20,000 to £35,000 Real Estate Marketing Specialist - £22,000 to £33,000 Real Estate Regulatory Compliance Officer - £25,000 to £45,000 Prerequisites This Basic Training for Real Estate Agents does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Basic Training for Real Estate Agents was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Introduction to the Course Introduction to the Course - Estate Agent 00:03:00 Module 1: Estate Agent: An Introduction Estate Agent: An Introduction 00:24:00 Module 2: Different Types of Estate Agents Different Types of Estate Agents 00:18:00 Module 3: Getting Started on the Job Getting Started on the Job 00:19:00 Module 4: Listing Property: Finding the Sellers Listing Property: Finding the Sellers 00:27:00 Module 5: Valuation Process Valuation Process 00:24:00 Module 6: Negotiating as Estate Agent Negotiating as Estate Agent 00:15:00 Module 7: Selling Property: Finding the Buyers Selling Property: Finding the Buyers 00:26:00 Module 8: Letting Property Letting Property 00:34:00 Module 9: Technology for Estate Agents Technology for Estate Agents 00:24:00 Module 10: Regulation of Estate Agents Regulation of Estate Agents 00:16:00 Final Recap Final Recap to the Course 00:00:00 Additional Reading Materials Additional Reading Materials - Basic Training for Real Estate Agents 00:06:00

Description: Want to improve your cash flow? or want to forecast your sales? Join the Flow Management and Forecasting course and learn to manage your flow and know how to reduce debt for improving your cash flow. The course is devoted to cashflow management. At first, you will learn the necessary concepts about forecasting. Next, the course explains cash flow, cash flow planning and management, dealing with the debt problem, improvements to the cash flow, cash flow problems, managing personal cash flow, and more. You will learn how to reduce your debt to improve the cash flow situation. The course shows you which cash flows on you. Finally, you will learn to amalgamate the superior knowledge in forecasting sales and to manage your flow. Upon completion, you will be able to manage your finances better. Who is the course for? Business owners, students of accountancy/ finance/bookkeeping, budding finance directors and management accountants Individuals who want to manage their personal cashflows better Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction to the course Introduction FREE 00:03:00 Forecasting Forecasting 00:07:00 Cashflow Management What is Cashflow? 00:05:00 Planning and Management 00:08:00 Planning Part 2 00:12:00 Where it can go Wrong 00:09:00 Personal Cashflow Analysis 00:05:00 Personal Cashflow Analysis my Numbers Story 00:06:00 Debt 00:10:00 Concluding lecture Conclusion 00:04:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Freight brokers play a vital role in the global supply chain, connecting shippers with carriers to move goods from one place to another. If you are interested in a challenging and rewarding career in freight brokerage, this course is for you. From understanding the legal intricacies in Module 2 to honing your marketing and sales techniques in Module 7, this course equips you with the skills to thrive in the competitive world of freight brokerage. Documenting, selecting carriers, and managing risks will become second nature, ensuring you're prepared for every challenge. Don't miss this opportunity to embark on a lucrative career in logistics. Join us today and take the first step towards becoming a Freight Broker extraordinaire!

Become a successful estate agent with our Estate Agent Diploma Level 3 course. This course covers all the aspects of the real estate industry, from the roles and responsibilities of an agent to the skills and techniques for valuing and negotiating properties. Whether you are new to the field or looking for a career change, this course will help you achieve your goals.

Overview: Master Customer Service & CRM - delight your customers using great customer care and benefit from lifelong loyalty and referrals Do your customers LOVE you? Do they rave to their friends about what a great company you are? Would they ever consider switching to a competitor? Do they always leave your premises happy and well cared for? You might think this is a faraway dream, too expensive to achieve, or simply impossible for a product/business like yours¦. But guess what - it's not! Customer Service & CRM Diploma can make all of those goals come true, and doesn't need to cost you anything except creativity and passion. With Apex Learning online Customer Service & CRM course, you can learn the fundamental elements of Customer Service & CRM, understand how they can be applied in any organisation, and discover how a business can develop its Customer Service & CRM program to the highest level. The Customer Service & CRM Training will be of great interest to retail staff, hospitality workers and public servants who want to improve their provision of friendly and effective Customer Service & CRM. So go ahead and give your career in expert Customer Service & CRM a solid boost by accessing professional and helpful learning from Apex Learning today. This Customer Service & CRM Training Bundle Consists of the following Premium courses: Course 01: Sales and Marketing Skills Level 3 Course 02: Customer Relationship Management Course 03: Know Your Customer (KYC) Course 04: Leadership & Management Diploma Course 05: Risk Management Level 7 Course 06: Retail Management Level 5 Course 07: Effective Communication Skills Course 08: Performance Management Course 09: Quality Management Course 10: Time Management Enrol now in Customer Service & CRM To advance your career, and use the premium study materials from Apex Learning. Why Choose this Customer Service Bundle? FREE Customer Service & CRM CPD-accredited certificate Get a free student ID card with Customer Service & CRM training (£10 applicable for international delivery) Lifetime access to the Customer Service & CRM course materials The Customer Service & CRM program comes with 24/7 tutor support Get instant access to this Customer Service & CRM course Learn Customer Service & CRM training from anywhere in the world The Customer Service & CRM training is affordable and simple to understand The Customer Service & CRM training is entirely online Description: The Customer Service & CRM bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Customer Service & CRM Expertise and essential knowledge, which will assist you in reaching your goal. Customer Service & CRM Bundle Certificates after completion: PDF Certificate: Free (Previously it was £9.99*11 = £109) Hard Copy Certificate: Free (For The Title Course: Previously it was £14.99) Who is this Customer Service course for? There is no experience or previous qualifications required for enrolment in this Customer Service & CRM. Our Customer Service & CRM course is suitable for students, of all academic backgrounds. Requirements Our Customer Service & CRM is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this Customer Service & CRM course, it can be studied in your own time at your own pace. Career path Having this Customer Service & CRM expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Digital certificate - Included Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Customer Service Skills Complete Training) absolutely Free! Other Hard Copy certificates are available for £14.99 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.