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The Understand Customers’ Needs and Online Behaviours course helps you connect with customers in a better way. You will learn how people think, act, and respond when they interact with businesses, especially online. The course covers communication skills, body language, and telephone manners, so you can give customers the best service. Whether you're selling something, helping someone, or just want to improve your customer skills, this course makes it easy. Course Curriculum ✓ Module 01: Basic Communication Skills ✓ Module 02: Advance Communication (I) ✓ Module 03: Advance Communication (II) ✓ Module 04: Telephone Etiquette ✓ Module 05: Body Language and Effective Communication Learning Outcomes Understand the basics of clear and polite communication. Learn advanced communication skills for real situations. Improve your listening and response techniques. Build strong customer relationships. Use telephone etiquette to make good impressions. Understand how to read and use body language. Respond better to online and in-person customer needs. Know what influences customer actions online. Handle different customer types with confidence. Communicate clearly and calmly under pressure. Who is this course for? This course is perfect for anyone who works with customers or wants to improve their communication. It’s great for people in sales, customer service, support, hospitality, or anyone who deals with clients online or by phone. If you want to understand people better and respond the right way, this course is for you. Eligibility Requirements You don’t need any past training to take this course. If you are willing to learn and improve how you talk and listen, you’re ready to begin. Career Path After finishing this course, you can work in many customer-focused roles. These include customer service advisor, support representative, sales assistant, call centre worker, or hospitality staff. You can also use these skills in marketing, retail, or any job that needs strong communication. (Learn more about this online course)

Study Sales Training Level 1 with a comprehensive syllabus, high-quality study materials, unlimited tutor support and earn an endorsed Certificate of Achievement from Regulated Awarding Body. Are you looking to become a confident salesperson? Want to build meaningful sales relationships with clients and potential customers? This accredited qualification is best suited to aspiring sales representatives or existing sales professionals seeking to build sales relationships with clients initially and gradually maintain and improve upon those relationships. One of the fundamental aspects of sales is relationship building. In this course, you will discover the appropriate knowledge and understanding of tactics that help you be successful in sales and build long-term professional relationships with potential customers or clients. Enrol in this course today with no entry-requirements or formal qualifications, and take your steps towards a rewarding career in sales! Learning Objectives The primary learning objectives of this accredited Sales Training Level 1 is to develop your knowledge further by equipping discerning insights into balancing the need to make a sale with the need to build a robust, long-lasting relationship with the customers. This accredited course gradually leads you through practical skills, advice and knowledge for building successful relationships in sales. Upon successful completion of this Sales Training Level 1, you will benefit from a range of unique skills, expertise and knowledge, including: Understanding why you need to put the clients' best interests at the forefront of your mind Be mindful of the benefits of developing a support network of connections Learn how to employ communication techniques to build your network Develop the essential interpersonal skills and practice them in real life scenarios Understand how building relationships can boost your sales and improve business base Identify the key elements in strong working relationships Explore the inherent facts that influence people in forming relationships The crucial steps to effectively strengthen your customer relationships Who is this Course for? Sales Training Level 1 is perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Sales Training Level 1 Course Overview 00:15:00 Focusing on Your Customer 00:15:00 What Influences People in Forming Relationships? 00:30:00 Disclosure 00:15:00 How to Win Friends and Influence People 00:15:00 Communication Skills for Relationship Selling 01:00:00 Non-Verbal Messages 00:30:00 The Handshake 00:30:00 Small Talk 00:15:00 Networking 00:15:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Are you ready to unlock the secrets of fine chocolate? Whether you're a chocolate lover or just starting your journey into the world of craft chocolate, this beginner-friendly course is your gateway to understanding, appreciating, and distinguishing finely crafted, fine-flavour chocolate from regular chocolate. This self-paced, on-demand video course is designed to guide you through the fascinating journey of chocolate—from its origins to the art of tasting like a professional.

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost

Overview Customer Service Training Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Customer Service Training Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Module 01: Introduction to Customer Service Introduction to Customer Service 00:06:00 Module 02: Characteristics of Good Customer Service Characteristics of Good Customer Service 00:04:00 Module 03: Customer Relationship Management Customer Relationship Management 00:04:00 Module 04: Communicate with Customers Communicate with Customers 00:06:00 Module 05: Handling Customer Complaints Handling Customer Complaints 00:06:00 Module 06: Problem Solving Over Phone Problem Solving Over Phone 00:05:00 Module 07: Improving Customer Service Improving Customer Service 00:07:00

Step into the world of high-demand clerical roles with the Purchasing Clerk Mini Bundle. Tailored for those eyeing roles in supply chains, accounts, or administrative logistics, this bundle is designed with job readiness in mind. With focused attention on Purchasing and Procurement, Finance, Purchase Ledger, Logistics and Transportation, and Tax, this bundle doesn’t just improve your profile—it sharpens it to match today’s hiring standards. Whether you’re pivoting careers or looking to formalise your capabilities, this mini bundle positions you for employment with measurable industry value. Time-sensitive? Yes. Career-changing? Absolutely. Don’t miss out—this is your move toward becoming a hireable asset. Description The Purchasing Clerk Mini Bundle is your gateway into the fast-paced world of clerical procurement and operations. In an increasingly systemised and compliance-driven market, roles that require mastery in Purchasing and Procurement, Finance, Purchase Ledger, Logistics and Transportation, and Tax are on the rise—and so are employer expectations. This bundle bridges that gap. Designed to appeal to hiring managers across logistics, retail, government supply, and manufacturing industries, the bundle proves your preparedness without saying a word. With strong alignment to procurement operations and accounting coordination, the mastery of Purchasing and Procurement, Finance, Purchase Ledger, Logistics and Transportation, and Tax speaks directly to job relevance. Miss this, and you risk falling behind others who don’t hesitate to upskill. Hit enrolment today—before this competitive edge becomes tomorrow’s baseline. FAQ Q: Who should consider the Purchasing Clerk Mini Bundle? A: Anyone targeting entry-level or mid-tier roles in procurement, logistics, or finance coordination. Q: Why are these specific subjects included? A: Because Purchasing and Procurement, Finance, Purchase Ledger, Logistics and Transportation, and Tax directly match job specs across hiring portals. Q: Is this bundle valued by employers? A: Absolutely. Employers prioritise candidates with functional exposure to Purchasing and Procurement, Finance, Purchase Ledger, Logistics and Transportation, and Tax. Q: Will this make me more employable? A: Yes—it’s designed specifically to improve your hireability in relevant industries. Q: Is it suitable for someone changing careers? A: Definitely. It gives you the credential power of Purchasing and Procurement, Finance, Purchase Ledger, Logistics and Transportation, and Tax. Q: Is there a deadline to enrol? A: Spaces are limited. This Purchasing Clerk Mini Bundle won’t wait forever. Q: Can I complete it alongside a job? A: Yes—it’s flexible and built for job-seekers and working professionals alike. Q: Will I see these subjects again in my future job? A: Daily. Purchasing and Procurement, Finance, Purchase Ledger, Logistics and Transportation, and Tax are operational essentials.

The Dermatology and Cosmetic Skin Care Mini Bundle is your ultimate toolkit for breaking into the booming beauty, healthcare, and cosmetic services industries. Packed with career-defining skills in dermatology, data entry, beauty, time management, and GDPR, this bundle was engineered with one goal in mind: to make you more hireable, faster. With opportunities expanding in clinics, spas, remote services, and more—this is your moment to shine. Description It’s a competitive world in cosmetic skincare—but the right skill set changes everything. With the Dermatology and Cosmetic Skin Care Mini Bundle, you’ll walk into interviews with the exact strengths employers are scanning for: dermatology, data entry, beauty, time management, and GDPR knowledge. Dermatology is the cornerstone of any skincare-related role, from in-clinic treatments to retail consultations. A strong understanding of dermatology makes you a go-to resource and a trusted candidate. Employers love that. Paired with data entry accuracy—essential for appointment systems, inventory tracking, and client documentation—you become instantly more valuable to clinics and salons alike. In the booming beauty sector, success is all about balancing precision and creativity. That’s why beauty experience combined with time management skills is such a powerful combo. Whether managing appointments or juggling client expectations, great time management turns a good beauty practitioner into a great one. And don’t forget compliance: GDPR isn’t just a buzzword—it’s a legal requirement. Businesses that handle client data, especially in beauty and wellness sectors, must hire staff who understand GDPR. By adding GDPR familiarity to your portfolio, you demonstrate responsibility and professionalism—key traits employers look for. From luxury salons and aesthetic clinics to data-driven beauty platforms, this bundle gives you the high-demand edge across all fronts: dermatology, data entry, beauty, time management, and GDPR. FAQ Q: Who is this bundle best for? Anyone serious about working in dermatology, data entry, beauty, or client-focused roles that demand time management and GDPR compliance. Q: Will I become more employable after completing it? Without question. Roles in skincare, aesthetic support, beauty consultancy, and admin-heavy positions value dermatology, data entry, beauty, time management, and GDPR awareness highly. Q: What kind of jobs could I go into? This bundle supports careers in skincare clinics, digital beauty services, cosmetic sales, GDPR-compliant roles, and even freelance beauty work. Q: Why enroll now? Demand for professionals trained in dermatology, data entry, beauty, time management, and GDPR is surging. Those without the right mix of skills risk being left behind.

The Medical Math and Pharmacy Calculations Course is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with a recognised certification. This Medical Math and Pharmacy Calculations Course consists of several modules that take around 4 hours to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why choose this course Earn a e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification Upon successful completion of the course, you will be able to obtain your course completion PDF Certificate at £9.99. Print copy by post is also available at an additional cost of £15.99 and the same for PDF and printed transcripts.

Selling people something requires a lot of skill, as the process of turning someone into a buyer can be very complicated. It is never a good idea to make a sales call without the right prep work. So what do you need to do in order to prepare to make that sale? Well the answer to that question can be found in this Extended Diploma in Sales Management course. This course will help students learn the basic sales process and some basic sales tools. You will get the right kind of prep work done prior to a sales call and also develop your pitch by learning about creative openings and how to handle objections. You will also learn about setting goals, managing data and using a prospect board. This course will help you improve your project management skills as you learn to sell in all platforms. If you are selling personal products you will also improve your profits. Now all that remains to be done is get started on this course and learn to make great impressions. Course Highlights Extended Diploma in Sales Management is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Extended Diploma in Sales Management into 32 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 1 day, 4 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Extended Diploma in Sales Management Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Extended Diploma in Sales Management is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Extended Diploma in Sales Management is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Sales Management Module One - Getting Started FREE 01:00:00 Module Two - Understanding the Talk FREE 01:00:00 Module Three - Getting Prepared to Make the Call 01:00:00 Module Four - Creative Openings 01:00:00 Module Five - Making Your Pitch 01:00:00 Module Six - Handling Objections 01:00:00 Module Seven - Sealing the Deal 00:30:00 Module Eight - Following Up 01:00:00 Module Nine - Setting Goals 01:00:00 Module Ten - Managing Your Data 00:30:00 Module Eleven - Using a Prospect Board 01:00:00 Module Twelve - Wrapping Up 01:00:00 Salesmanship Introduction To Salesmanship FREE 01:00:00 How the Low Pressure Salesman Uses His Product Knowledge to Build Dynamic Demonstrations FREE 00:30:00 How to Use Enthusiasm in Low Pressure Selling 02:00:00 Building Customer Confidence Through Low Pressure 00:30:00 Timing the Low Pressure Sale 02:00:00 Developing the Low Pressure Sales Personality 00:30:00 How to Organize Yourself for Low Pressure Selling 02:00:00 Objection Handling Techniques 01:00:00 Highlight Closers in Low Pressure Selling 00:30:00 How You Can 'Tell It Faster-Sell It Faster' Through Low Pressure 00:30:00 Sales Communication Communication Basics FREE 00:30:00 The Importance Of Self Esteem FREE 00:30:00 Oral Communication Skills Certificate 00:30:00 Written Communication Techniques 00:30:00 The Importance Of Body Language 00:30:00 Public Speaking Tips 00:30:00 How Bad Communication Damages Your Business 00:30:00 Sales Technique Fundamental Sales Techniques 01:00:00 Extensive Sales Techniques 01:30:00 Activities Extended Diploma in Sales Management- Activities 00:00:00 Mock Exam Mock Exam- Extended Diploma in Sales Management 00:20:00 Final Exam Final Exam- Extended Diploma in Sales Management 00:20:00

Sales and Selling Management are two different leaves of the same tree The majority of people in Sales think that in order to sell, you need to make the product appealing or attractive. They work on the premise that you need to sell the product, by pitching its features and attributes. However it is much more than that. Find out more on this course. Sales and selling management are essential especially in the business and corporate setting. Sales skills are the ability to create products and services that are needed for the clients. Selling or marketing is the skill on how to make your products and services marketable. Selling is first and foremost a transaction between the seller and the prospective buyer or buyers (the target market) where money (or something considered to have monetary value) is exchanged for goods or services. Learning how to manage sales, sales analysis, and the techniques for business strategies will help you acquire these skills which we will be provided through this course. Course Highlights Sales Management, Sales Analysis & Sales Techniques is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Sales Management, Sales Analysis & Sales Techniques into 30 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 19 hours, 45 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Sales Management, Sales Analysis & Sales Techniques Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Sales Management, Sales Analysis & Sales Techniques is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Sales Management, Sales Analysis & Sales Techniques is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Managing Sales Sales Management- Part 1 FREE 01:00:00 Sales Management- Part 2 FREE 01:00:00 Sales Management- Part 3 01:00:00 Sales Management- part 4 01:00:00 Sales Management- Part 5 01:00:00 Sales Management- Part 6 01:00:00 Sales Management- Part 7 01:00:00 Sales Analysis What Is A Sales Funnel? 00:30:00 What is Internet Commerce 00:30:00 What Can I Sell 00:30:00 ClickBank 00:30:00 Drop Shipping 00:30:00 Affiliate Marketing 00:30:00 The Link Between Products, Key Words and Prospects 00:15:00 The Front-end and Back-end of Sales Funnels 00:30:00 Sales Funnel Success 00:30:00 Sales Funnel Planning 00:30:00 Putting Your Theory to Practice 00:30:00 Content Marketing 00:30:00 Article Marketing 00:30:00 Google's Adwords Program 00:30:00 Marketing Offline 00:30:00 Blogs 00:30:00 Social Media 00:30:00 Auto Responders 00:30:00 The Joint Venture 00:30:00 Measuring Success 00:30:00 Top Sales Funnel Products 00:30:00 Sales Technique Fundamental Sales Techniques 01:00:00 Extensive Sales Techniques 01:30:00 Mock Exam Final Exam