42 Courses in Glasgow delivered On Demand

This Professional Certificate Course in Introduction to Employer Branding provides a comprehensive overview of the fundamental principles and key concepts shaping the field. Participants explore the pivotal role of employer branding in attracting and retaining top talent. The curriculum covers the core factors contributing to a robust and positive employer brand, examining their impact on organizational reputation and success. Through a blend of theory and practical insights, participants gain a solid introduction to the strategic world of employer branding. After the successful completion of this course, you will understand the following; Define the concept of employer branding and its role in attracting and retaining top talent. Explain the factors that contribute to a strong and positive employer brand. Analyze the impact of employer branding on an organization's reputation and bottom line.   This Professional Certificate Course in Introduction to Employer Branding offers a comprehensive understanding of the foundational elements crucial to effective employer branding. Participants delve into the core concept of employer branding, unraveling its role in talent acquisition and retention. The course systematically explores the key factors influencing a positive employer brand, providing insights into their intricate interplay. Participants leave with a well-rounded knowledge base, poised to navigate the landscape of employer branding with confidence. This Professional Certificate Course in Introduction to Employer Branding provides a foundational exploration of the critical aspects of employer branding. Participants will define the concept and understand its pivotal role in attracting and retaining top-tier talent. Delving into factors that contribute to a positive employer brand, attendees will gain insights into how these elements shape an organization's reputation and overall success. This course equips professionals with essential knowledge to kickstart their journey in the dynamic field of employer branding, fostering a solid understanding of its strategic implications. Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Introduction to Employer Branding Self-paced pre-recorded learning content on this topic. Introduction to Employer Branding Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience, Early-career HR Professionals Entry-level Talent Acquisition Specialists Marketing and Communications Assistants Recent Graduates in Business and HR Small Business Owners Start-up Entrepreneurs Career Shifters Interested in HR Frontline Managers Individuals Exploring Human Resources Basics Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

🧪 Application-Based GMP/GDP for Frontline Staf f 🎯 Designed specifically for operators, warehouse staff, and QA/QC teams. MHRA inspectors don't just audit documents - they audit behaviours. This 3.5-hour masterclass will prepare your frontline team for real-world compliance challenges: ✅ Master documentation & ALCOA+ ✅ Practice proper labelling, handling, and line clearance ✅ Learn deviation & CAPA protocols ✅ Understand MHRA expectations for inspections ✅ Build confident, audit-ready habits 📅 Ideal for onboarding, upskilling, and inspection prep.

In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Do you want to acquire the knowledge that will Help you Understand & Cope with Site Supervisor Safety Training? Elevate your leadership on the frontline with 'Site Supervisor Safety Training'. Navigate worksites with confidence, ensuring safety remains paramount. Equip yourself with strategies to protect your team. Lead the way to a safer, more efficient construction future.Command worksites, turning potential pitfalls into smooth operations. Be the beacon of safety your team trusts. Construct success, one safe step at a time. Course Highlights Site Supervisor Safety Training is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Site Supervisor Safety Training  for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. It is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Site Supervisor Safety Training Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Site Supervisor Safety Training is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Site Supervisor Safety Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Site Supervisor Safety Training Module 01: Health and Safety Foundations 00:15:00 Module 02: Health and Safety Law 00:16:00 Module 3 Behavioural and Occupational Safety and Health 00:17:00 Module 04: Organising for Health and Safety 00:14:00 Module 05: Introduction to Health and Safety in Construction 00:15:00 Module 06: Hand and Power Tools 00:14:00 Module 07: Risk Assessment 00:15:00

Master the role of a Hotel Receptionist with our top Hotel Receptionist Diploma. Learn procedures, communication, and brand standards in hospitality.

FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter

Jump on a transformative journey as we unravel the nuances of Tuberculosis, a silent adversary affecting millions worldwide. In this enlightening campaign, we delve into a series of modules meticulously designed to enhance your understanding of this global health challenge. Our mission is not just education; it's a call to action, empowering you to be a beacon of awareness and change in your community. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Discover the intricacies of Tuberculosis, from its widespread prevalence to the evolving landscape of drug resistance. Explore cutting-edge diagnostic techniques that form the frontline of early detection, arming you with the knowledge to make a difference. Journey through treatment approaches and gain insights into the dynamic strategies employed for the control and management of Tuberculosis. Finally, immerse yourself in the realm of prevention, equipped with measures that can make a lasting impact on curbing the spread of this formidable disease. Join us in this crusade against Tuberculosis, where knowledge becomes a powerful catalyst for a healthier, more informed society. Course Curriculum Module 1: Tuberculosis Overview Module 2: Tuberculosis Epidemiology and Resistance Module 3: Tuberculosis Diagnosis Techniques Module 4: Tuberculosis Treatment Approaches Module 5: Tuberculosis Control and Management Tactics Module 6: Tuberculosis Prevention and Control Measures Learning Outcomes: Grasp Tuberculosis fundamentals through an insightful overview of the disease. Analyze Tuberculosis epidemiology, understanding resistance patterns and their implications. Evaluate diverse diagnostic techniques employed in Tuberculosis detection and diagnosis. Examine various treatment approaches used in the management of Tuberculosis patients. Implement effective control and management tactics in the context of Tuberculosis. Devise preventive measures for Tuberculosis, contributing to broader health initiatives. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Healthcare professionals seeking comprehensive Tuberculosis knowledge. Public health workers dedicated to disease prevention and awareness. Community leaders advocating for public health improvement. Students pursuing health-related studies with an interest in infectious diseases. Individuals passionate about raising awareness and contributing to Tuberculosis prevention. Career path Epidemiologist specializing in infectious diseases. Public Health Educator with a focus on Tuberculosis awareness. Clinical Researcher in the field of Tuberculosis treatment. Health Policy Analyst contributing to Tuberculosis control strategies. Laboratory Technician specializing in Tuberculosis diagnostic methods. Community Health Worker dedicated to Tuberculosis prevention initiatives. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Navigate the crucial world of healthcare safety with our Health Care & Risk Assessment course. Your first steps into this course, through the Introduction to Health and Safety at Work, are about grounding you in the essentials of creating a safe healthcare environment. This isn't just about learning regulations; it's about becoming a key player in safeguarding the health and well-being of both patients and staff. Imagine being equipped with the knowledge and skills to make tangible differences in healthcare settings. Then, as you move through modules like Responsibilities of the Employers, Employees, and Self-employed, you'll grasp the collaborative nature of safety in healthcare. This course goes beyond the basics, diving into Risk Assessment & Risk Control, Work-Related Accidents and Ill Health, and essential practices like First Aid & PPE. You're not just learning; you're preparing to take a proactive stance in your professional environment. By the end, you'll not only be aware of the standard Health and Safety Information but also adept in specialized Risk Assessment and Infection-Minimising Measures, crucial in today's healthcare landscape. Learning Outcomes Acquire a comprehensive understanding of health and safety principles in healthcare. Recognize the shared responsibilities in creating a safe work environment. Become adept at conducting risk assessments and implementing effective control measures. Develop skills in managing health emergencies and understanding first aid procedures. Learn essential strategies for minimizing infection risks in healthcare settings. Why choose this Health Care & Risk Assessment course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Health Care & Risk Assessment course for? Healthcare workers enhancing their safety knowledge. Staff responsible for safety and risk assessments in healthcare. Managers overseeing health and safety in medical environments. Individuals aiming for a career in healthcare management. Frontline staff needing training in infection control and emergency response. Career path Health and Safety Officer: £25,000 - £40,000 Risk Assessment Manager: £30,000 - £50,000 Healthcare Administrator: £20,000 - £35,000 Facilities Manager: £28,000 - £45,000 Infection Control Nurse: £26,000 - £42,000 First Aid Trainer: £22,000 - £30,000 Prerequisites This Health Care & Risk Assessment does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Health Care & Risk Assessment was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Health and Safety at Work Introduction to Health and Safety at Work 00:13:00 Module 02: Responsibilities of the Employers, Employees and Self-employed Responsibilities of the Employers, Employees and Self-employed 00:14:00 Module 03: Risk Assessment & Risk Control Risk Assessment & Risk Control 00:17:00 Module 04: Work-Related Accidents and Ill Health Work-Related Accidents and Ill Health 00:16:00 Module 05: First Aid & PPE First Aid & PPE 00:16:00 Module 06: Health and Safety Information Health and Safety Information 00:15:00 Module 07: Risk Assessment and Infection-Minimising Measures Risk Assessment and Infection-Minimising Measures 00:15:00

This Hotel Receptionist course is for SPANISH Speaking People This Spanish Hotel Receptionist course is perfect for anyone from a Hotel Receptionist to Front Office Supervisors. You will get the overview of the hotel industry learning communication skills, Customer Service, Conflict Management and Filing Systems and Record Keeping to name a few. Moreover, You will be able to handle any situations that come your way with ease. According to Reed a Hotel Receptionist can earn upto £24,000 in a year depending on experience, location and other factors. So what are you waiting for enrol now and take this Hotel Receptionist course as a guide to perfectly execute the role of a Hotel Receptionist. Translated in Spanish: Este curso de espa��ol para recepcionista de hotel es perfecto para cualquier persona, desde recepcionista de hotel hasta supervisores de recepci��n. Obtendr�� una descripci��n general de la industria hotelera aprendiendo habilidades de comunicaci��n, servicio al cliente, gesti��n de conflictos y sistemas de archivo y mantenimiento de registros, por nombrar algunos. Adem��s, podr�� manejar cualquier situaci��n que se le presente con facilidad. Seg��n Reed, un recepcionista de hotel puede ganar hasta £24.000 al a��o, dependiendo de la experiencia, la ubicaci��n y otros factores. Entonces, ��qu�� esperas para inscribirte ahora y realizar este curso de Recepcionista de Hotel como gu��a para ejecutar a la perfecci��n el rol de Recepcionista de Hotel? Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Course Curriculum: Hotel Receptionist (In Spanish) Module 01: Panorama general de la industria hotelera Module 02: Gesti��n of Frente Oficina de Operaciones Module 03: Habilidades de comunicaci��n Module 04: Servicio al cliente Module 05: Habilidades de un administrador eficaz Module 06: Gesti��n de conflictos Module 07: Gesti��n del tiempo Module 08: Habilidades organizativas Module 09: T��cnicas de negociaci��n Module 10: Habilidades telef��nicas comerciales Module 11: Sistemas de archivo y mantenimiento de registros Learning Outcomes: Understand hotel industry dynamics, roles, and responsibilities. Execute front office operations efficiently with effective management techniques. Enhance communication skills for effective guest interaction and team collaboration. Provide exceptional customer service catering to diverse guest needs. Apply managerial skills in handling staff, tasks, and daily operations. Resolve conflicts, manage time, organize tasks, and negotiate effectively. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Hotel Receptionist (In Spanish) course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Hotel Receptionist (In Spanish). Moreover, this course is ideal for: Individuals seeking entry-level positions in hotel receptionist roles. Those aiming to develop foundational skills in hospitality management. Students pursuing careers in the hospitality and tourism sectors. Professionals looking to enhance their customer service and managerial abilities. Anyone interested in a career at the frontline of hospitality services. Requirements There are no requirements needed to enrol into this Hotel Receptionist (In Spanish) course. We welcome individuals from all backgrounds and levels of experience to enrol into this Hotel Receptionist (In Spanish) course. Career path After finishing this Hotel Receptionist (In Spanish) course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Hotel Receptionist (In Spanish) are: Hotel Receptionist Front Desk Agent Guest Service Associate Concierge Reservation Agent Front Office Supervisor Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.