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13 Courses in Cardiff delivered On Demand

Project Management Metrics, Key Performance Indicators, and Dashboards: On-Demand

By IIL Europe Ltd

Project Management Metrics, Key Performance Indicators, and Dashboards: On-Demand The ultimate purpose of metrics and dashboards is not to provide more information, but to provide the right information to the right person at the right time using the correct media and in a cost effective manner. This is certainly a challenge. As computer technology has grown, so has the ease by which information can be generated and presented to management and stakeholders. Today, everyone seems concerned about information overload. Unfortunately, the real issue is non-information overload. In other words, there are too many useless reports which cannot easily be read and which provide readers with too much information, much of which may have no relevance. We are now struggling to find better ways of communicating. Our focus today is on the unique needs of the receiver of the information. The need to make faster and better decisions mandates better information. Humans have a variety of ways by which they can absorb information. We must address all of these ways in the selection of the metrics and the design of the dashboards. The three most important words in a stakeholder's vocabulary are, 'Making informed decisions.' This is usually the intent of effective stakeholder relations management. Unfortunately, this cannot be accomplished without an effective information system based upon meaningful and informative metrics and key performance indicators (KPIs). For decades we believed that the only information that needed to be passed on to the client and the stakeholders were information related to time and cost. Today, we realize that true project status cannot be determined from time and cost alone. Each project may require its own unique metrics and key performance indicators. The future of project management may very well be metric-driven project management. Information design has finally come of age. Effective communications is the essence of information design. Today, we have many small companies that are specialists in information design. Larger companies may maintain their own specialist team and call these people graphic designers, information architects or interaction designers. These people maintain expertise in the visual display of both quantitative and qualitative information necessary for informed decision-making. Traditional communications and information flow has always been based upon tables, charts and indexes that were hopefully organized properly by the designer. Today, information or data graphics combines points, lines, charts, symbols, images, words, numbers, shades and a symphony of colors to convey the right message easily. What we know with certainty is that dashboards and metrics are never an end in themselves. They go through continuous improvement and are constantly updated. In a project management environment, each receiver of information can have different requirements and may request different information during the life cycle of the project. What You Will Learn Gain a better understanding of why metrics management has grown Develop a deeper understanding that there are different types of metrics and KPIs, and that not all metrics should be reported to the client or stakeholders Understand how effective metrics, when combined with dashboards, can facilitate the decision-making process Understand the complexities with dashboard design Be able to identify how many metrics are necessary and how too many metrics can create communication Understand the need for value-based metrics Understand the critical issues with the implementation of a metrics management program Understanding Value-Based Metrics Targets and Measurements Graphical Displays of Metrics and KPIs Understanding Key Performance Indicators (KPIs) Understanding Metrics The Driving Forces for Better Metrics Changing Times: The Growth of PM 2.0 Understanding Dashboards Metric Management Systems Metric Management Systems Benefits of a Metric Management Program

Project Management Metrics, Key Performance Indicators, and Dashboards: On-Demand
Delivered Online On Demand3 hours
£350

Creating user onboarding content

By Cherryleaf

Everything you need to know about onboarding customers onto your product Cherryleaf’s elearning course on content for customer onboarding gives you the foundations for onboarding new users in an effective way. The course includes onboarding exercises on a sample application for you to complete and review. Why attend this course? Onboarding new users is something that many organisations need to do, but very few have had any formal training in how to do it. Sometimes, the result is that the information can be unclear and not fit its purpose. Creating them can also take a lot of time, especially if they need to be changed frequently. Who is this course for? This course is for anyone developing software and who needs to develop onboarding content. What will I learn? The different ways to guide users – and when to use them How to set your goals for onboarding Understanding and mapping the user journey How to prioritise the key onboarding actions How to write clearly, even if writing doesn’t come naturally Confidence in the work you produce Topics covered Introduction What is onboarding?The different types of onboardingWhy onboard?Why not onboard? About the project and exercises What is your goal? Who is your target audience? Information design and learning theory Designing for the key actionsOnboarding paths Customer journey mapping Types of guidance Writing the content Software tools for creating and delivering the content Testing and measuring it works Maintenance and governance Checklists Action plan for your first 90 days Delivery format The course comprises 15 modules in total, which you can complete at your own pace. The course modules are delivered via the Web in small, manageable modules. With the exercises, each delegate will need to allocate around seven hours to complete the course. Our expertise As well as teaching technical communication, we also create end-user documentation, Help, onboarding and UI text for clients. This means every course is based on practical experience of technical communication in today’s environment. Your Instructor Cherryleaf Cherryleaf is a technical writing services company formed in 2002 by people with a passion for technical communication and learning development. Cherryleaf is recognised as a leader within the technical communication profession. Our staff have written articles for the Society for Technical Communication's (STC) Intercom magazine, the Institute of Scientific and Technical Communicator's Communicator journal and tekom's TCWorld magazine. They've also written books on technical communication. We've presented webinars for Adobe, Madcap Software or the STC, and we've spoken at various conferences around the world. Today, organisations throughout Europe use Cherryleaf’s services so they can provide clear information that enables users and staff to complete tasks productively. Course Curriculum First Section Introduction (7:43) Project for the exercises What is onboarding? (3:13) Why onboard? (12:03) Why not onboard? (5:06) What is your goal? (20:08) Who is your audience? (7:11) Information Design and learning theories (15:52) Journey mapping (21:46) Types of guidance (45:01) Onboarding outside the product (13:45) Writing the content (11:24) Software (23:52) Measuring (14:29) Governance (7:17) Summary (2:41) Next steps  Frequently Asked Questions When does the course start and finish? The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.How long do I have access to the course?How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.What if I am unhappy with the course?We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

Creating user onboarding content
Delivered Online On Demand3 hours
£118.80

Information Architecture (IA) Fundamentals Training

4.3(43)

By John Academy

Elevate your expertise in Information Architecture (IA) with our comprehensive IA Fundamentals Training course. Dive into user-centered design, organizational strategy, navigation design, and content organization. Learn to optimize IA through evaluation techniques and explore special topics shaping the future of information architecture. Join us for a transformative learning experience in the evolving landscape of digital design and user experience. Enroll now for a strategic leap in your IA proficiency!

Information Architecture (IA) Fundamentals Training
Delivered Online On Demand
£23.99

Information Architecture (IA) Fundamentals for Website Design

4.5(3)

By Studyhub UK

Dive deep into the world of website design with our course on 'Information Architecture (IA) Fundamentals for Website Design'. This course unravels the intricacies of structuring and presenting content in a user-friendly manner, ensuring that visitors can navigate and interact with ease. From understanding the basics of Information Architecture to delving into user-centred design and research, this course offers a comprehensive insight into creating websites that resonate with your audience. By the end of this journey, you'll be equipped with the knowledge to design intuitive navigation systems, organise content effectively, and evaluate the efficiency of your Information Architecture. Learning Outcomes Understand the foundational principles of Information Architecture and its role in website design. Gain insights into user-centred design methodologies and their application in content structuring. Develop strategies to align organisational goals with Information Architecture. Master the art of designing effective navigation systems and search functionalities. Learn techniques for evaluating and optimising Information Architecture to enhance user experience. Why buy this Information Architecture (IA) Fundamentals for Website Design? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Information Architecture (IA) Fundamentals for Website Design for? Individuals keen on understanding the backbone of effective website design. Web designers aiming to enhance their skill set in content structuring and user experience. Digital marketers seeking to improve website usability and user engagement. Business owners wanting to optimise their online presence for better customer interaction. Students and newcomers to the digital realm, eager to kickstart their journey in website design. Career path Information Architect: Average salary range £40,000 - £60,000. User Experience (UX) Designer: Average salary range £30,000 - £50,000. Content Strategist: Average salary range £35,000 - £55,000. Web Designer: Average salary range £25,000 - £45,000. Digital Marketer: Average salary range £28,000 - £52,000. Website Optimisation Specialist: Average salary range £32,000 - £58,000 Prerequisites This Information Architecture (IA) Fundamentals for Website Design does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 1: Introduction to Information Architecture Introduction to Information Architecture 00:23:00 Module 2:User-Centred Design and Research User-Centred Design and Research 00:28:00 Module 3: Organisational Strategy and Information Architecture Organisational Strategy and Information Architecture 00:32:00 Module 4: Navigation Design and Search Systems Navigation Design and Search Systems 00:30:00 Module 5: Content Organisation and Information Design Content Organisation and Information Design 00:22:00 Module 6: Cross-Platform and Multi-Channel Experiences Cross-Platform and Multi-Channel Experiences 00:22:00 Module 7: Information Architecture Evaluation and Optimisation Information Architecture Evaluation and Optimisation 00:25:00 Module 8: Special Topics in Information Architecture Special Topics in Information Architecture 00:27:00

Information Architecture (IA) Fundamentals for Website Design
Delivered Online On Demand3 hours 29 minutes
£10.99

Technical Writing Course - Premium Version

By Cherryleaf

You get the Technical Author/technical writing online training course, plus five additional courses You get the Technical Author/technical writing online training course, plus five additional courses. Access to the 15 modules and the related exercises from the Technical Author/technical writing online training course You send your answers to the exercises in the course back to us for review and feedback. You’ll also receive a certificate, once you’ve completed the assessments correctly. Plus access to these online training courses: Managing Software Documentation Projects Revising and Editing Content Single Sourcing and Content Reuse Trends in Technical Communication Creating Screenshots and Images for User Guides Your Instructor Cherryleaf Cherryleaf is a technical writing services company formed in 2002 by people with a passion for technical communication and learning development. Cherryleaf is recognised as a leader within the technical communication profession. Our staff have written articles for the Society for Technical Communication's (STC) Intercom magazine, the Institute of Scientific and Technical Communicator's Communicator journal and tekom's TCWorld magazine. They've also written books on technical communication. We've presented webinars for Adobe, Madcap Software or the STC, and we've spoken at various conferences around the world. Today, organisations throughout Europe use Cherryleaf’s services so they can provide clear information that enables users and staff to complete tasks productively. Course Curriculum Technical Author/Technical Writing Course The purpose of technical documentation (7:50) The different models for technical documentation (9:33) What is a technical author? (20:55) Adopting a user-centred design approach (14:46) Overview of the writing process (11:13) Planning your content (13:16) Researching the product and audience (16:50) The Information Design stage (22:50) Software tools (10:50) Writing the topics – Overview (23:42) Writing the topics – How to write and present different types of information (13:48) Writing the topics – Using images and videos (10:48) Writing the topics – Index, Search and Metadata (18:01) Hyperlinking (5:51) Reviewing and editing (14:00) End of course (5:19) Single Sourcing and Content Reuse Start Read Me First Introduction (1:19) Definitions (10:29) Why Single Source? (11:28) When Single Sourcing Might be a Bad Idea (1:48) General Approach (7:04) Writing for Reuse (15:44) Structured Writing (1:53) Planning (8:43) Publishing (4:50) Tools (16:20) Summary (2:06) Managing Software Documentation Projects What is Technical Documentation? (19:50) Making the Business Case for Technical Documentation (14:39) Estimating Time Budgets for Documentation Projects (24:06) Technical Documentation Standards (7:30) Metrics in Technical Documentation (27:44) Developing User Documentation in an Agile Environment (13:02) Courses Included with Purchase Creating Screenshots and Images for User Guides CourseEfficient ways to create professional-looking diagrams, images and screenshots Cherryleaf£125 Frequently Asked Questions When does the course start and finish? The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.How long do I have access to the course?How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.What if I am unhappy with the course?We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

Technical Writing Course - Premium Version
Delivered Online On Demand7 hours
£598.80

Information Architecture Fundamentals Course

5.0(2)

By Training Express

Information architecture (IA) is the backbone of any successful website or application. This course takes you through the essential elements of structuring and organising content to ensure users can navigate with ease and find what they need, without frustration. By mastering IA, you'll be able to design and implement user-friendly systems that cater to both your business goals and user expectations, making your online presence more effective. In this course, we focus on the core principles of IA, such as content categorisation, site navigation, and usability. You’ll learn how to create intuitive structures, organise information logically, and ensure a seamless user journey. Whether you're designing a new website or revamping an existing one, this course equips you with the knowledge to build solid IA foundations that drive success. Ready to make your content easier to find and your websites more user-centric? This course is for you. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 1: Introduction to Information Architecture Module 2:User-Centred Design and Research Module 3: Organisational Strategy and Information Architecture Module 4: Navigation Design and Search Systems Module 5: Content Organisation and Information Design Module 6: Cross-Platform and Multi-Channel Experiences Module 7: Information Architecture Evaluation and Optimisation Module 8: Special Topics in Information Architecture Learning Outcomes: Design user-centric digital experiences for optimal engagement. Align information architecture with organisational strategies for impact. Create effective navigation systems and robust search functionalities. Organise and design content for maximum clarity and impact. Develop cross-platform expertise for seamless multi-channel experiences. Evaluate and optimise information architecture for peak performance. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Digital designers seeking advanced information architecture skills. UX/UI professionals aiming to enhance their design strategies. Marketing professionals keen on optimising digital content organisation. Web developers interested in creating intuitive navigation systems. Product managers looking to align design with organisational goals. Content strategists eager to refine information architecture for impact. Graphic designers aspiring to master cross-platform design challenges. Anyone pursuing a career in digital design and user experience. Career path Information Architect UX/UI Designer Digital Marketing Specialist Web Developer Product Manager Content Strategist Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Information Architecture Fundamentals Course
Delivered Online On Demand1 hour
£12

Technical Author/Technical Writing Course (With Certificate Version)

By Cherryleaf

An affordable way to master the skills of technical writing, with assessments and a certificate. Cherryleaf’s popular, and affordable, online Technical Author/technical writing course teaches you the key skills of technical writing for IT and software user documentation. It's ideal if you’re: Looking to start your career as a Technical Author, Technical Writer, or similar role Writing instructions, but you’ve never had any proper training in how to do this well You’ll gain confidence you’re approaching each writing project in the right way, and creating content that follows best practice. With our reviewed assessments option, you’ll get feedback on your work from experts. You’ll discover what you’re doing right, and how you could make it even better. This technical communication course is accredited by the Institute of Scientific and Technical Communicators The Technical Author/technical writing training course’s content is accredited by the Institute of Scientific and Technical Communicators, the professional body for Technical Communicators in the United Kingdom. It is an independent assessment of the course’s quality. This course is also recommended by the Society for Technical Communication (USA), the Australian Society for Technical Communication, and the Technical Communicators Association of New Zealand to their members. Now in 1080p HD resolution The video presentations in the course have been recently updated. They are in Full HD (1080p) with subtitles. Who is this course for? This course is ideal for you if you’re: Looking to start your career as a Technical Author, Technical Writer, or a similar role. Writing instructions, but you’ve never had any proper training in how to do this well. Looking to put together your own technical author apprenticeship scheme for your staff. This course is ideal for you if you need to: Create end-user documentation and other forms of instructional content with ease Master the fundamentals of technical writing Get a solid understanding of the Technical Author’s role. What is a Technical Author or a Technical Writer? Technical Authors are sometimes known as: Technical Communicators, Technical Writers, Content Developers, Information Developers and Documentarians. From prospects.ac.uk: Technical Authors communicate specialist information about how products and services work and how they can be applied or used in a way that's easy to understand. The information may be presented in the form of user guides for software applications, reference and instruction manuals for appliances, training guides, instructional videos or online help incorporated into software and operating guides. For a successful career as a Technical Author you'll need to be a fast learner, with excellent communication skills and the ability to convey factual information clearly and concisely. The work is often varied, interesting and rewarding. Comments from delegates There is something new to learn for most technical authors who are in the early stages of their career. Overall, I would say that the course did benefit me, and I can see myself revisiting parts of it in the future. Emma W., ARM plc I attended a job interview which included a written exercise where I had to jot down how I would go about designing and presenting information for the users of the service unit I was applying to. I could not believe my luck, it was as if the interviewer had designed it with the contents of this course in mind, and, as a result, I got the job! Amber A. I thought it was an excellent course – very thought-provoking and useful. The exercises were enjoyable and really helped, far beyond simply reading from a book about the tasks involved in the job. And I greatly appreciate all your advice and support. Karl D. Thank you very much for all your feed-back – I’ve been reading through this as it has come in this morning. This is really useful and very much appreciated. David H. What will I learn? In this course, we’ll take you through the process of creating technical documentation. You’ll learn and practise: The purpose and value of technical documentation (aka having an answer if people ask why you should be doing this work). The entire documentation process. We’ll explain what you need to do, from beginning to end. We cover planning, writing, editing, indexing, and production. The skills you need as a technical communicator. How to work more efficiently. This framework will help you avoid wasting time. How to work more effectively. We’ll show you how to write and design your information in a structured, useful, usable and informed way. What the course does not cover We don’t like to overhype our courses, so here are some reasons why not to get our technical writing training course. Those are: If you have requirements for your documents to meet specific regulatory documentation standards in these industry sectors: aerospace, military, railway, or automotive. Where documentation must be written to a specific XML standard. (You’ll need to take our DITA module in our advanced course as well). If you need to write technical API documentation for developers. (You’ll need to take our API module in our advanced course as well). Apart from that, this course will help you create the user assistance for your application or product. Duration and delivery format Learning Materials The course comprises 15 modules in total, which you can complete at your own pace. The course modules are delivered over the Web in small, manageable video presentations. You can pause the videos at any time and return to the course at times that suit you. These are full of practical examples and techniques you can use right away. You can download the course handouts as Word or PDF files. Your project You’ll be given a project to work on throughout the course. This is a great way to put your learning to practice. Feedback You’ll also have option of getting feedback on your exercises from an instructor. Duration With the time needed to complete the exercises, you will need to allocate around two days in order to complete the course. You can spread this time over a few days, weeks or months. You have access to the course for 13 months. If you need more time, contact us. Based in the United States or mainland Europe? We've designed the course to work for people living all around the world. On the videos, you'll hear a lovely, clear British accent. Our expertise As well as teaching technical communication, we also create end-user documentation, Help and UI text for clients. This means every course is based on practical experience of technical writing in today’s environment. The techniques you’ll learn on this course are the same ones used by our projects team. Professional certification as a technical communicator Cherryleaf’s training courses can help you be admitted to the national professional body for technical communicators in the UK (it also has members around the world) - The Institute of Scientific and Technical Communicators (ISTC). Junior Members, Members and Fellows are certified by the ISTC through a vetting process, with Members and Fellows entitled to use the initials MISTC or FISTC after their names. Being a member of the ISTC can help in having your skills and experience recognized by others. Reviewed assessments and certificate This reviewed option comes with a certificate at the end of the course. You send your answers to the exercises in the course back to us for review and feedback. Your Instructor Cherryleaf Cherryleaf is a technical writing services company formed in 2002 by people with a passion for technical communication and learning development. Cherryleaf is recognised as a leader within the technical communication profession. Our staff have written articles for the Society for Technical Communication's (STC) Intercom magazine, the Institute of Scientific and Technical Communicator's Communicator journal and tekom's TCWorld magazine. They've also written books on technical communication. We've presented webinars for Adobe, Madcap Software or the STC, and we've spoken at various conferences around the world. Today, organisations throughout Europe use Cherryleaf’s services so they can provide clear information that enables users and staff to complete tasks productively. Course Curriculum First Section The purpose of technical documentation (8:53) The different models for technical documentation (9:52) What is a technical author? (21:24) Adopting a user-centred design approach (10:38) Overview of the writing process (10:40) Planning your content (10:24) Researching the product and audience (13:20) The Information Design stage (9:57) Software tools (10:40) Writing the topics – Overview (30:31) Writing the topics – How to write and present different types of information (13:33) Writing the topics – Using images and videos (11:43) Writing the topics – Index, Search and Metadata (16:57) Hyperlinking (5:20) Reviewing and editing (9:42) Reviewing and editing video (duplicate) (9:42) End of course (7:21) Feedback form Bonus content  Frequently Asked Questions When does the course start and finish? It is a completely self-paced online course - you decide when you start and when you finish.How long do I have access to the course?You have access for 13 months. If you need more time to complete the course, contact us.What if I am unhappy with the course?We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 14 days and we will give you a full refund.Is it possible to make one payment for multiple delegates?Yes. Contact info@cherryleaf.com for more information, and we'll explain how we can arrange this for you.

Technical Author/Technical Writing Course (With Certificate Version)
Delivered Online On Demand4 hours
£282

ICA Professional Postgraduate Diploma in Financial Crime Compliance (FCC)

By International Compliance Association

ICA Professional Postgraduate Diploma in Financial Crime Compliance (FCC) Course This leadership programme has been designed to sharpen the strategic skills of senior practitioners and those aspiring to hold the highest anti-money laundering/financial crime position within a firm. This expert qualification offers: Specialist knowledge - the highest level in the field Strategic thinking - helps your leadership ambitions Innovation - explores new ideas, best practice, and future developments from a global perspective Fellowship of ICA - become automatically eligible for the highest grade of membership Networking - grow with other like-minded, senior professionals. With a focus on anti-money laundering, managing fraud and anti-bribery, and corruption, this qualification has helped hundreds of senior financial crime compliance professionals from all over the world unlock career growth opportunities. This course is awarded in association with Alliance Manchester Business School, the University of Manchester. How will the course be delivered This course is delivered online with materials delivered for you to study in your own time and at your own pace. There will be eight 3-hour virtual masterclasses over four weekends and seven live virtual classrooms spread over the duration of the course. Upon successful completion of the course, course materials and assessment, you will be awarded the ICA Professional Postgraduate Diploma in Financial Crime Compliance (FCC). This qualification is awarded in association with Alliance Manchester Business School, the University of Manchester. Assessment This course will be assessed via: The production of 8 x 1000-1500 word masterclass commentaries: these are summaries of the key learning points outlined in the masterclasses and its impact on your own practice, which forms the reflective journal. A three hour competency-based interview, using information describing your career to date and other evidence you wish to submit to map your knowledge, skills and experience against the National Occupational Standards The syllabus covers a variety of key issues relevant at a senior level and is designed to provide an insight into risks and potential hurdles faced by your organisation. The syllabus is delivered by an exclusive series of high-profile masterclasses covering relevant topics. Standards, research and assessment Financial crime risks: science or art? Ethics, corporate governance & responsibility Managing the internal AML enemy Cyber security: threats to the organisation FinTech and financial crime compliance Fraud and internal threat Risk based approach: too busy or too afraid Sanctions: a changing landscape.

ICA Professional Postgraduate Diploma in Financial Crime Compliance (FCC)
Delivered Online On Demand12 months
£8,000

Questioning Skills: Pinpointing Needs with STēR Status Questions

5.0(9)

By Chart Learning Solutions

Learn enough facts about a buyer's current status to advance the conversation purposefully. Discover how to ask relevant questions about necessary information designed to keep the prospect talking for the sake of conversation. Understand how to mix open and close ended questions but ask close-ended questions which are likely to be answered with a 'yes'. Learning Objectives Apply guidelines for asking Status Questions, Demonstrate how to ask three types of status questions Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Questioning Skills: Pinpointing Needs with STēR Status Questions
Delivered Online On Demand15 minutes
£34.95

UI Design for Voice Assistants: Creating Conversational Interfaces

By Compete High

Overview: UI Design for Voice Assistants: Creating Conversational Interfaces   Welcome to the future of user interfaces! In today's digital landscape, voice assistants are becoming increasingly prevalent, revolutionizing the way users interact with technology. Our comprehensive course, 'UI Design for Voice Assistants: Creating Conversational Interfaces,' equips you with the knowledge and skills needed to craft engaging and intuitive conversational experiences.   Module 1: Introduction to Voice Assistants and Conversational UI Get acquainted with the fundamentals of voice assistants and conversational user interfaces. Explore the evolution of voice technology and its impact on user interactions. Learn about the key principles and challenges of designing for conversational UI.   Module 2: User-Centered Design for Voice Assistants Put the user at the center of your design process. Discover techniques for understanding user needs, behaviors, and preferences in the context of voice interactions. Learn how to conduct user research and usability testing to create user-centric voice experiences.   Module 3: Designing Effective Voice Interactions Master the art of crafting natural and meaningful voice interactions. Explore best practices for structuring conversations, managing dialogue flow, and providing clear prompts and feedback. Dive into the psychology of conversation and learn how to create engaging user experiences.   Module 4: Speech Recognition and Natural Language Understanding (NLU) Gain insights into the underlying technologies powering voice assistants. Understand the principles of speech recognition and natural language understanding (NLU). Learn how to leverage NLU to interpret user inputs accurately and respond intelligently.   Module 5: Designing Voice User Interfaces (VUI) Learn the principles of designing intuitive voice user interfaces (VUI). Explore techniques for organizing information, designing navigation systems, and creating voice commands. Understand how to optimize VUI for accessibility and inclusivity.   Module 6: Visual Design for Voice Assistants Explore the role of visual design in enhancing the user experience of voice assistants. Learn how to leverage visual elements such as typography, color, and layout to complement voice interactions. Discover strategies for designing multimodal interfaces that seamlessly integrate voice and visual components.   Whether you're a seasoned UI/UX designer looking to expand your skill set or a newcomer eager to dive into the world of voice interfaces, our course provides a comprehensive foundation for designing compelling conversational experiences. Join us and embark on a journey to shape the future of human-computer interaction with UI Design for Voice Assistants: Creating Conversational Interfaces. Course Curriculum Module 1_ Introduction to Voice Assistants and Conversational UI Introduction to Voice Assistants and Conversational UI 00:00 Module 2_ User-Centered Design for Voice Assistants User-Centered Design for Voice Assistants 00:00 Module 3_ Designing Effective Voice Interactions Designing Effective Voice Interactions 00:00 Module 4_ Speech Recognition and Natural Language Understanding (NLU) Speech Recognition and Natural Language Understanding (NLU) 00:00 Module 5_ Designing Voice User Interfaces (VUI) Designing Voice User Interfaces (VUI) 00:00 Module 6_ Visual Design for Voice Assistants Visual Design for Voice Assistants 00:00

UI Design for Voice Assistants: Creating Conversational Interfaces
Delivered Online On Demand6 hours
£25