Office admin, the heart of an organization, plays a vital role in office administration. A good administrative skill enhances individual as well as organizational growth. Learn every single important aspect to kick-start your career in this field through our Office Admin and Customer Service Diploma course. The precise contents of the course teach you how to deal with administrative functions, different letter writing, documentation, reporting, recordkeeping, documentation. The course also teaches you how to manage customer, speak with them in a sound bite, and serve them with their demand. At the end of the course, you will become an efficient admin knowing all the lurid aspects of administrative procedures. Who is the course for? Professionals, employees or businessmen who want to improve the administration and customer service department of their company. People who want to know how administrative management and customer service work. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Admin Support Module One - Getting Started 00:30:00 Module Two - Getting Organized (I) 00:05:00 Module Three - Getting Organized (II) 00:05:00 Module Four - Managing Time 00:05:00 Module Five - Getting It All Done On Time 00:05:00 Module Six - Special Tasks 00:05:00 Module Seven - Verbal Communication Skills 00:05:00 Module Eight - Non-Verbal Communication Skills 00:05:00 Module Nine - Empowering Yourself 00:05:00 Module Ten - The Team of Two 00:05:00 Module Eleven - Taking Care of Yourself 00:05:00 Module Twelve - Wrapping Up 00:05:00 Administrative Management Module One - Getting Started 00:05:00 Module Two - Why Your Office Needs Administrative Procedures 00:05:00 Module Three - Gathering the Right Tools 00:05:00 Module Four - Identifying Procedures to Include 00:05:00 Module Five - Top Five Procedures to Record 00:05:00 Module Six - What to Include in Your Binder (I) 00:05:00 Module Seven - What to Include in Your Binder (II) 00:05:00 Module Eight - Organizing Your Binder 00:05:00 Module Nine - What Not to Include in the Procedure Guide 00:05:00 Module Ten - Share Office Procedure Guide 00:05:00 Module Eleven - Successfully Executing the Guide 00:05:00 Module Twelve - Wrapping Up 00:05:00 Organisational Skills Module One - Getting Started 00:05:00 Module Two - Remove the Clutter 00:05:00 Module Three - Prioritize 00:05:00 Module Four - Scheduling Your Time 00:05:00 Module Five - To Do Lists 00:05:00 Module Six - Paper and Paperless Storage 00:05:00 Module Seven - Organization in Your Work Area 00:05:00 Module Eight - Tools to Fight Procrastination 00:05:00 Module Nine - Organizing Your Inbox 00:05:00 Module Ten - Avoid the Causes of Disorganization 00:05:00 Module Eleven - Discipline is the Key to Stay Organized 00:05:00 Module Twelve - Wrapping Up 00:05:00 Organisational Skills Course for Administrator- Activities 00:00:00 Customer Relations and Dealings Module One - Getting Started 00:05:00 Module Two - The Right Attitude Starts with You 00:05:00 Module Three - Stress Management (Internal Stressors) 00:05:00 Module Four - Stress Management (External Stressors) 00:05:00 Module Five - Transactional Analysis 00:05:00 Module Six - Why are Some Customers Difficult 00:05:00 Module Seven - Dealing with the Customer Over the Phone 00:05:00 Module Eight - Dealing with the Customer In Person 00:05:00 Module Nine - Sensitivity in Dealing with Customers 00:05:00 Module Ten - Scenarios of Dealing with a Difficult Customer 00:05:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 00:05:00 Module Twelve - Wrapping Up 00:05:00 Customer Service: Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Microsoft Office Word Module One - Getting Started 00:30:00 Module Two - Opening 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Powerpoint Module One - Getting Started 00:30:00 Module Two - Opening PowerPoint 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 01:00:00 Module Six - Formatting Text and Paragraphs 01:00:00 Module Seven - Adding Pictures 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Setting Up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Excel Module One - Getting Started 00:30:00 Module Two - Opening Excel 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam- Office Admin and Customer Service Diploma 00:30:00 Final Exam Final Exam- Office Admin and Customer Service Diploma 00:30:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00
This course is designed to help you master the concepts of JavaScript needed to create interactive web games. You will create five interesting word games that will teach you how to write and test the game code in JavaScript.
Overview This comprehensive course on Personal and Networking Skills will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Personal and Networking Skills comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Personal and Networking Skills. It is available to all students, of all academic backgrounds. Requirements Our Personal and Networking Skills is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 1 sections • 7 lectures • 00:45:00 total length •Why Is Networking Powerful?: 00:05:00 •Networking Paradigm Shifts: 00:03:00 •You've Got To GIVE To GET: 00:08:00 •The Power Of 'Likeability': 00:09:00 •Making The Connection: 00:06:00 •Great Places To Network: 00:08:00 •The Power Of Mentors: 00:06:00
The WordPress: 8 in 1 Premium Courses Bundle is the ultimate resource for anyone looking to create, customise, and optimise websites. Learn how to develop and maintain websites using WordPress, HTML, CSS, JavaScript, PHP, SQL, and UX principles. This course bundle will guide you through every step of web development, from building the structure to designing a user-friendly interface. Whether you're a beginner looking to get into web development or a professional aiming to refine your skills, this bundle gives you the essential tools to design stunning websites. With added focus on UX and the fundamentals of coding, it’s perfect for anyone looking to enhance their digital presence. Learning Outcomes: Learn how to develop websites using WordPress and plugins. Understand HTML and CSS for website structure and styling. Gain a working knowledge of JavaScript for interactive elements. Learn PHP to manage dynamic website content and databases. Use SQL to create and manage website databases effectively. Understand UX principles to create intuitive and user-friendly websites. Who is this Course For: Aspiring web developers looking for foundational coding knowledge. Entrepreneurs wanting to build and manage their own websites. Freelancers offering web design or development services. Content creators needing to learn how to build online portfolios. Small business owners seeking to optimise their web presence. Graphic designers transitioning into web design and development. Marketing professionals looking to understand website coding. Students pursuing a career in web development or IT. Career Path: Web Developer – £28,500 average salary Front-End Developer – £32,000 average salary UX Designer – £35,000 average salary PHP Developer – £34,000 average salary WordPress Developer – £30,500 average salary Web Designer – £27,500 average salary
Diversity in the workplace isn’t just a moral checkbox—it’s a working necessity. This 8 in 1 Equality and Diversity Premium Bundle brings together subjects that help people understand one another and navigate organisational frameworks without needing a legal degree—or a stress ball. With content ranging from employment law and HR to psychology, counselling, and GDPR, it offers a well-rounded perspective on supporting staff, policy, and mental health. Whether you're responsible for people, policy, or peacekeeping, this bundle presents accessible lessons built for remote learning. It’s designed for those aiming to better understand fair treatment in the workplace and take informed action—without tripping over unnecessary jargon or missing the point entirely. Learning Outcomes Understand key principles of equality and workplace diversity. Learn essential foundations of HR roles and responsibilities. Explore legal frameworks in employment and workplace law. Understand basic principles of GDPR and lawful data handling. Review counselling and mental health awareness techniques. Study psychological aspects affecting modern workforce behaviour. Who is this Course For HR professionals reviewing equality and workplace legislation. Managers aiming to improve team support and morale. Office staff learning about data protection and GDPR. Employers building knowledge of workplace responsibilities. Staff in training or mentoring support roles. Counselling students interested in workplace mental health. Supervisors handling diverse staff and working relationships. Career changers exploring roles in organisational support. Career Path HR Officer – £26,000 to £35,000 per year Diversity & Inclusion Officer – £28,000 to £40,000 per year Employment Law Advisor – £30,000 to £45,000 per year Mental Health Support Worker – £21,000 to £28,000 per year Counselling Assistant – £20,000 to £26,000 per year GDPR/Data Protection Officer – £32,000 to £45,000 per year
Software engineering doesn’t require you to wear glasses or drink too much coffee—but it does help to know your way around code. This 8-in-1 Software Engineering Premium Bundle brings together some of the most in-demand programming languages and web development tools, neatly packed and jargon-free (mostly). From Python to PHP, HTML to JavaScript, this bundle lays the groundwork for aspiring developers and curious coders alike. With a pinch of UX and website building thrown in for good measure, you’ll come away knowing what code does, how it behaves, and how to make it behave better—without needing to argue with semicolons. 🟦 Learning Outcomes Learn core programming languages including Python, Go, and JavaScript. Understand basic UX principles for user-friendly interface design. Explore web development through HTML, CSS, and structural design. Use PHP to create simple server-side functionality for websites. Develop front-end and back-end logic with layered coding tools. Apply problem-solving to build and maintain digital structures. 🟦 Who is this Course For Beginners wanting to learn modern programming languages Students interested in website and application development Junior developers looking to fill knowledge gaps quickly Freelancers seeking broader coding and UX understanding Tech-savvy professionals shifting toward digital development Anyone curious about how websites are built and function Those aiming to enhance their digital problem-solving skills Enthusiasts wanting to learn programming in a structured format 🟦 Career Path (UK average salary) Junior Web Developer – £28,000/year Software Engineer – £42,000/year Front-End Developer – £35,500/year Back-End Developer – £38,000/year PHP Developer – £36,000/year UX Designer – £39,000/year
Whether you’re leading a team or trying to stop it from melting down mid-project, strong leadership doesn’t just happen — it’s shaped through consistent, strategic learning. This 8-in-1 bundle blends leadership know-how with essential management techniques, from problem solving to crisis control and team communication. You’ll walk through the foundations of leadership styles, delve into project and operations management, and learn how Lean Six Sigma supports decision-making. Life coaching and equality training add a human touch to an otherwise structured field. From resolving conflict to improving performance, this training is ideal for forward-thinking professionals who’d rather lead with clarity than wing it with hope. 🎯 Learning Outcomes: Develop structured approaches to everyday leadership decisions. Understand problem-solving methods in complex workplace settings. Learn crisis management approaches and communication techniques. Apply Lean Six Sigma thinking to operational decision making. Explore team leadership from both coaching and strategic angles. Recognise the value of equality and diverse viewpoints at work. 👤 Who is this Course For: Team leaders looking to sharpen leadership techniques. Managers wanting a broader view of organisational decision making. Supervisors improving how they handle tough situations. HR staff building stronger team development skills. Department heads managing change or crisis response. Small business owners overseeing teams and processes. Future leaders preparing for promotion or new roles. Professionals adding depth to their management portfolio. 💼 Career Path (UK Average Salaries): Team Leader – £32,000 per year Project Manager – £45,000 per year Operations Manager – £47,000 per year Leadership Development Advisor – £43,000 per year Equality and Diversity Officer – £38,000 per year Crisis Management Consultant – £50,000 per year
If data had a fan club, analysts would be the VIP members. This 8-in-1 online bundle offers a structured dive into the data world—from input to insight. With modules in SQL, Python, Microsoft Access, Tableau, Google Analytics, and more, it covers the tools that analysts actually use when trying to make sense of endless spreadsheets. You’ll start with data entry foundations and move through analysis techniques, database management, and visualisation. The goal? To help you read, question, and communicate data without turning it into a maths lesson. Whether you’re new to analytics or brushing up on tools, this bundle is here to turn data into something slightly more interesting than... well, a spreadsheet. 🎯 Learning Outcomes: Understand core data analysis methods across common tools. Learn SQL for querying and managing structured data sets. Apply Python for basic data organisation and automation. Use Tableau and Google tools for visual data presentation. Gain data entry and database management understanding. Analyse online performance through Google Analytics platforms. 👤 Who is this Course For: Aspiring data analysts building core tool knowledge. Marketing professionals interested in online performance stats. Admins needing database and data entry foundations. Junior developers exploring data-related workstreams. Business analysts reviewing structured analysis methods. Freelancers handling data-heavy client tasks. Entrepreneurs reviewing user behaviour via Google tools. Graduates seeking online data training for job roles. 💼 Career Path (UK Average Salaries): Data Analyst – £38,000 per year Business Intelligence Analyst – £42,000 per year Data Entry Administrator – £24,000 per year SQL Analyst – £40,000 per year Marketing Data Analyst – £36,000 per year Analytics Coordinator – £34,000 per year
From coding your first line to shaping sleek, dynamic websites—this Python: 8 in 1 Premium Courses Bundle brings together essential programming languages and tools in one structured, online space. Whether you're eyeing full-stack roles or simply looking to boost your digital skillset, this suite includes Python, Go Lang, HTML, JavaScript, and more. Get to grips with the syntax and structure of today’s most in-demand web languages without any unnecessary distractions. Perfect for aspiring coders, self-taught enthusiasts, or those brushing up for career advancement, this content is built to deliver clarity, structure, and solid foundational knowledge. Learning Outcomes Understand Python syntax and basic object-oriented programming concepts. Write and edit HTML and CSS for structured web content layout. Use JavaScript to add interactive elements to websites. Learn SQL for managing and retrieving data from databases. Explore PHP to create dynamic website functionalities. Gain awareness of Go Lang's role in backend web development. Who is this Course For Beginners aiming to explore coding from the ground up. Freelancers wanting to offer wider website development services. Front-end learners ready to branch into full-stack territory. Self-learners looking for structured online content and clarity. Junior developers brushing up on syntax and coding principles. Hobbyists keen on building personal websites or web apps. Career changers moving into the digital tech space. IT students wanting extra resources alongside university studies. Career Path Junior Web Developer – Average salary: £27,000/year Python Developer – Average salary: £45,000/year Frontend Developer – Average salary: £35,000/year Full Stack Developer – Average salary: £42,000/year Backend Developer (Go Lang) – Average salary: £48,000/year Database Developer (SQL) – Average salary: £40,000/year
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