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Learn the ways of an Office Admin and Customer Service provider Customers are always important for any business which is why Customer Service is essential. Not only the customers, but the Administrative side of a company is also essential for a company to run smoothly. If you are interested in Office Administration and Customer Service then this course will be beneficial to you. Office administration involves a set of day to day activities related to financial planning, maintaining personnel records, processing of payroll, record keeping, maintaining files, billing, distribution of data, logistics are part of office administration. It involves the main task of ensuring that resources are available for smooth functioning like coordinating repairs of office equipment required for work. While customer service will make sure all the Customers are taken care of with all their queries. During this course you will about both on how to be a capable and efficient Office Admin and an engaging Customer Service provider. This course gives you the benefit of both profession and you be able learn and kickstart your career in Office Administration or Customer Service. Course Highlights Diploma in Office Admin and Customer Service is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Diploma in Office Admin and Customer Service into 97 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 3 days, 18 hours hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Diploma in Office Admin and Customer Service Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Diploma in Office Admin and Customer Service is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Diploma in Office Admin and Customer Service is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Admin Support Module One - Getting Started FREE 00:30:00 Module Two - Getting Organized (I) FREE 01:00:00 Module Three - Getting Organized (II) 01:00:00 Module Four - Managing Time 01:00:00 Module Five - Getting It All Done On Time 01:00:00 Module Six - Special Tasks 01:00:00 Module Seven - Verbal Communication Skills 01:00:00 Module Eight - Non-Verbal Communication Skills 01:00:00 Module Nine - Empowering Yourself 01:00:00 Module Ten - The Team of Two 01:00:00 Module Eleven - Taking Care of Yourself 01:00:00 Module Twelve - Wrapping Up 00:30:00 Administrative Management Module One - Getting Started FREE 01:00:00 Module Two - Why Your Office Needs Administrative Procedures FREE 01:00:00 Module Three - Gathering the Right Tools 01:00:00 Module Four - Identifying Procedures to Include 01:00:00 Module Five - Top Five Procedures to Record 01:00:00 Module Six - What to Include in Your Binder (I) 01:00:00 Module Seven - What to Include in Your Binder (II) 01:00:00 Module Eight - Organizing Your Binder 01:00:00 Module Nine - What Not to Include in the Procedure Guide 01:00:00 Module Ten - Share Office Procedure Guide 01:00:00 Module Eleven - Successfully Executing the Guide 01:00:00 Module Twelve - Wrapping Up 01:00:00 Organisational Skills Module One - Getting Started FREE 00:30:00 Module Two - Remove the Clutter FREE 01:00:00 Module Three - Prioritize 01:00:00 Module Four - Scheduling Your Time 01:00:00 Module Five - To Do Lists 01:00:00 Module Six - Paper and Paperless Storage 01:00:00 Module Seven - Organization in Your Work Area 01:00:00 Module Eight - Tools to Fight Procrastination 01:00:00 Module Nine - Organizing Your Inbox 01:00:00 Module Ten - Avoid the Causes of Disorganization 01:00:00 Module Eleven - Discipline is the Key to Stay Organized 01:00:00 Module Twelve - Wrapping Up 00:30:00 Administrative Skills Developing Diploma- Activities 00:00:00 Customer Relations and Dealings Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Service: Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Word Module One - Getting Started FREE 00:30:00 Module Two - Opening Word FREE 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Powerpoint Module One - Getting Started FREE 00:30:00 Module Two - Opening PowerPoint FREE 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 01:00:00 Module Six - Formatting Text and Paragraphs 01:00:00 Module Seven - Adding Pictures 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Setting Up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Excel Module One - Getting Started FREE 00:30:00 Module Two - Opening Excel FREE 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam- Diploma in Office Admin and Customer Service 00:30:00 Final Exam Final Exam- Diploma in Office Admin and Customer Service 00:30:00

Become a top-notch real estate agent with the Complete Real Estate Agent Training. Learn how to get the Real Estate Agent Diploma, manage your time, invest wisely, and build a strong portfolio. Improve your persuasion skills that are essential for real estate success. This course is taught by industry experts and gives you a valuable accreditation. Join now and get ready for a career change.

Explore data connectivity and streamline workflows by mastering integrating Salesforce with external systems. Discover a range of tools and techniques to seamlessly connect Salesforce with external apps. Understand concepts such as Auth Providers/Named Credentials, HTTP callouts, and OpenAPI 3.0, and achieve robust integrations without coding.

This course offers an immersive experience in data analysis, guiding you from initial setup with Python and Pandas, through series and DataFrame manipulation, to advanced data visualization techniques. Perfect for enhancing your data handling and analysis skills.

Level 5 Health & Safety at Work Course Online Every year, workplace accidents and injuries cost businesses millions of dollars and thousands of hours. They also have a significant and often lifelong impact on workers. Introducing a safety culture into your organisation, where safety is valued as an integral part of business operations, saves time and money and builds a committed, loyal, and healthy workforce. Our Level 5 Health & Safety at Work course will lay the foundation for you to start building a safety culture. The course covers a broad introduction to workplace health and safety, along with the value of establishing a safe working culture. Students will also learn to ensure their respective businesses and workplaces comply with all relevant laws and legislation. The Level 5 Health & Safety at Work course provides lessons, modules, and quizzes to gain knowledge, and at the end, a Professional Certificate that assists in career development in professional life. Why choose this Level 5 Health & Safety at Work course from the School of Health Care? Self-paced course, access available from anywhere in the world. High-quality study materials that are easy to understand. Course developed by industry experts. After each module, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the course. [ Note: Free PDF certificate as soon as completing the This Level 5 Health & Safety at Work Course] Level 5 Health & Safety at Work Course Online This Level 5 Health and Safety at Work course consists of 12 modules. Course Curriculum of Level 5 Health & Safety at Work Course Module 01: Foundations of Health and Safety at Work Module 02: Managing Health and Safety Module 03: Organising for Health and Safety Module 04: Health and Safety Culture Module 05: Health and Safety Policy Module 06: Risk Assessment Module 07: Workplace Hazards and Risk Control Module 08: Accidents and Emergencies Module 09: Vehicle Hazards and Risk Control Module 10: Fire Prevention and Protection Module 11: Electrical Safety Module 12: Managing the Safety Function Assessment Method of Level 5 Health & Safety at Work Course After completing Working in Level 5 Health & Safety at Work Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Level 5 Health & Safety at Work Course After completing the Working in Level 5 Health & Safety at Work course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Level 5 Health & Safety at Work Course Online This Level 5 Health & Safety at Work could be extremely beneficial to employees at all levels. From entry-level recruits to supervisors, managers, and business owners. Requirements Level 5 Health & Safety at Work Course Online To enrol in this Level 5 Health & Safety at Work Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Level 5 Health & Safety at Work Course. Be energetic and self-motivated to complete our Level 5 Health & Safety at Work Course. Basic computer Skill is required to complete our Level 5 Health & Safety at Work Course. If you want to enrol in our Level 5 Health & Safety at Work Course, you must be at least 15 years old.

Medical Secretary: Medical Secretary Would you like to earn a professional qualification as a medical secretary? Our unique medical secretary diploma program offers thorough instruction in clerical and administrative duties unique to healthcare environments. Our diploma program for medical secretaries teaches students electronic health record management, scheduling and billing protocols, and medical terminology. Additionally, this medical secretary diploma program improves the communication abilities required for productive patient interactions. Participants in the diploma in medical secretary course gain expertise in managing patient inquiries and scheduling appointments through hands-on activities and realistic scenarios. Furthermore, this medical secretary diploma course teaches how to accurately and discreetly handle medical documentation. Basic office administration and regulatory compliance pertinent to healthcare settings are also included in this diploma program for medical secretaries. If you wish to help medical institutions run smoothly and provide high-quality patient care, enroll in our diploma program for medical secretaries. Learning outcome of diploma in medical secretary Upon completing the diploma in medical receptionist and secretary course, students will: Acquire proficiency in medical terminology, billing procedures, and electronic health record management. This diploma in medical secretary helps to develop effective communication and interpersonal skills for patient interaction and team collaboration. Master scheduling, appointment coordination, and administrative tasks specific to healthcare settings are included in this diploma in medical secretary. Also, this diploma in medical receptionist and secretary demonstrates accuracy and confidentiality in handling medical documentation and patient information. Through our diploma in medical secretary, you can gain knowledge of office management practices and regulatory compliance relevant to healthcare administration. Special Offers of this Medical Secretary: Medical Secretary Course: This Medical Secretary: Medical Secretary Course includes a FREE PDF Certificate. Lifetime access to this Medical Secretary: Medical Secretary Course Instant access to this Medical Secretary: Medical Secretary Course 24/7 Support Available to this Medical Secretary: Medical Secretary Course Medical Secretary: Medical Secretary Take your administrative skills to the next level with our Diploma in Medical Secretary: Medical Secretary program! This comprehensive training equips you with critical expertise as a Medical Secretary: Medical Secretary, including medical terminology, scheduling, billing, and electronic health record administration. The Medical Secretary: Medical Secretary diploma enhances your communication skills, enabling effective patient interactions and streamlined support in healthcare settings. Through immersive activities and real-life scenarios, you'll gain hands-on experience managing patient inquiries and scheduling with confidence. Plus, this Medical Secretary: Medical Secretary program teaches you how to handle medical records with precision and discretion, preparing you to thrive in a vital healthcare role. Who is this course for? Medical Secretary: Medical Secretary For health care professionals who currently or will work in healthcare environments, this diploma in medical secretary: medical secretary is perfect. Requirements Medical Secretary: Medical Secretary To enrol in this Medical Secretary: Medical Secretary Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Medical Secretary: Medical Secretary Course. Be energetic and self-motivated to complete our Medical Secretary: Medical Secretary Course. Basic computer Skill is required to complete our Medical Secretary: Medical Secretary Course. If you want to enrol in our Medical Secretary: Medical Secretary Course, you must be at least 15 years old. Career path Medical Secretary: Medical Secretary This diploma in medical secretary: medical secretary course can help students pursue careers as medical receptionists, medical secretary: medical secretary, or administrative assistants in healthcare facilities, clinics, hospitals, or medical offices.

Cleaning: Cleaning Training Online Our Cleaning Training Course is developed to deliver comprehensive knowledge and skills for anyone looking to excel in the cleaning industry. Our program covers everything from fundamental cleaning techniques to advanced cleaning processes. The Cleaning Training Course will teach you how to use different cleaning equipment, products and chemicals. This Cleaning Training Course will guide you in providing efficient and effective cleaning services. Our professional trainers have years of industry experience and will provide personalized activity. Ensure you have the knowledge and confidence to start your cleaning career or improve your skills. Benefits of the Cleaning Training Course include: Advanced earning potential Improved career opportunities More satisfactory cleaning results Enhanced customer happiness So, enrol in our Cleaning Training Course today and take your cleaning skills to the pro level! Main Course: Level 5 British Cleaning Certificate Free Courses Course 01: Level 2 Fire Safety Course 02: Health and Safety in the Workplace Special Offers of this Cleaning: Cleaning Training Course: This Cleaning: Cleaning Training Course includes a FREE PDF Certificate. Lifetime access to this Cleaning: Cleaning Training Course Instant access to this Cleaning: Cleaning Training Course 24/7 Support Available to this Cleaning: Cleaning Training Course [ Note: Free PDF certificate as soon as completing the Cleaning: Cleaning Training Course] Cleaning: Cleaning Training Online Transform your career with our Level 5 British Cleaning course! This advanced cleaning course dives into the latest cleaning techniques, ensuring you master every aspect of professional cleaning. Gain expertise in advanced cleaning methods and elevate your cleaning skills with our comprehensive cleaning training. Enroll in the Level 5 British Cleaning course today and become a cleaning industry leader! This British Cleaning course consists of detailed 16 modules. Course Curriculum of Cleaning: Cleaning Training Course Module 01: An Overview of the Cleaning Job Module 02: Different Cleaning Jobs Module 03: Understanding the Cleaning Equipment, Products and Clothing Module 04: Understanding House Cleaning Module 05: Cleaning: Food Kitchen and Commercial Kitchen Module 06: Cleaning: Bathrooms and Toilets Module 07: Cleaning: Office Module 08: Cleaning: External Surfaces and Areas Module 09: Cleaning: Handling Non-Routine Waste Module 10: Cleaning: Chemical Safety, Keyholding and Alarm Codes for Cleaners Module 11: Planning for Starting a Cleaning Business Module 12: Ensuring Standard Service Module 13: Understanding Customer Satisfaction Module 14: Managing Staff Module 15: The Ways of Marketing, Advertising and Sales Module 16: Managing Growth Certificate of Completion You will receive a course completion certificate for free as soon as you complete the Cleaning: Cleaning Training course. Who is this course for? Cleaning: Cleaning Training Online This Cleaning: Cleaning Training Course is ideal for anyone looking to start a career in the cleaning sector. This includes the following: - Domestic Cleaner, Cleaning Supervisor, Hotel Cleaner, Office Cleaner, School Cleaner, Hospital Cleaner, Cleaning Business Owner. Requirements Cleaning: Cleaning Training Online To enrol in this Cleaning: Cleaning Training Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Cleaning: Cleaning Training Course. Be energetic and self-motivated to complete our Cleaning: Cleaning Training Course. Basic computer Skill is required to complete our Cleaning: Cleaning Training Course. If you want to enrol in our Cleaning: Cleaning Training Course, you must be at least 15 years old. Career path Cleaning: Cleaning Training Online This Cleaning: Cleaning Training Course will lead to a variety of career opportunities, some of which are listed below: - Cleaner: £9.00 per hour, Custodian: £12.00 per hour, Housekeeper: £12.00 per hour, Janitor: £10.00 per hour.

Administrative management focuses on needs of administrative procedures and using the right tools and techniques in the workplace. [course_titile] is originated for you to carry out administrative tasks to a professional standard. The course begins with by explaining the code of conduct as well as setting the tone in the workplace. Operating an office requires exceptional effort and management skills. Initially, this course is intended to prepare you to handle bullying in the workplace, conflict management and different types of conflict that often occur, necessary steps to avoid and overcome conflict, getting along in the workplace effectively as well. You will be able to create a positive work environment through communication and negotiation. In the course, you will get a clear understanding of closing the generation gap, ergonomics injury prevention, and eliminate workplace violence. Following that, you will learn about workplace harassment and things to do if you become a victim of it. Enroll now and get the most out of this course. Learning Outcomes: Identify what a code of conduct is and why a business should have one Identify what goes into a code of conduct Discuss how to implement a code of conduct in the workplace Create a code of conduct for a business Allot a definition about bullying of what it is and what not Realise the cost of bullying either to organisations nor to people Recognise behaviours associated with bullying as well as the factors behind them Learn some means to shut bullying and realise the roles you can play Acquire the knowledge of some routes to handle yourself from bullying Learn what you should do when encountered with bullying Figure out proper solutions to a bullying event (either within or outside the organisation) Be able to assist in creating an anti-bullying policy Become able to help generate an anti-bullying policy Identify how a positive workplace appears Get information and realise the major components suited to produce and sustain a positive work atmosphere Realise the role of an employee to generate your individual activities to manage a positive work environment Understand as a leader the responsibility you have to create and maintain a positive work environment Figure out Discover what type of team player you are and how that relates to your functioning in the team Know the importance of effective workplace relationships in creating and maintaining a positive work environment Know and understand the importance of working as a team and guidelines to good teamwork Discover your personal strengths and weaknesses in working cooperatively Discover your preference for dealing with workplace conflict Allot a definition to ergonomics and the terms it include Recognise from where you can get ergonomics information for your area Locate the ways ergonomics could be incorporated for your workplace Evaluate the environment for ergonomic risks, learn to open ways so as to solve the issues, as well as planning for their application. Recheck along with assessing your ergonomic endeavor Apply the change management technique proficiently Relate the fundamental principles linked to ergonomics Get to know outlining ergonomic practices to sit, stand, lift, carry, push, as well as to pull Make designs for an ergonomic workstation Recognise the crucial ergonomic features of tools as well as machines Interpret the role of the environmental factors for example, (sound, air quality, as well as light) play in ergonomics Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Complete Workplace Administration is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Complete Workplace Administration is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module : 1 What is it, and why? 00:15:00 What to leave in, what to leave out 00:15:00 What's it all about? 00:15:00 A Random Sample 00:30:00 What to Do When You Make a Mistake 00:15:00 Auditing 00:30:00 Putting it Together 00:15:00 Module : 2 Defining Bullying 00:15:00 Why Bullies Do What They Do 00:15:00 Building a Shield Against Bullies 00:15:00 What to Do If It Happens to You 00:30:00 What to Do If You Witness Bullying 00:15:00 Creating an Anti-Bullying Workplace 00:15:00 The Law on Bullying 00:15:00 Module : 3 Defining Conflict 00:15:00 Types of Conflict 00:15:00 Open Conflict vs. Hidden Conflict 00:15:00 Spontaneous and Reflective Behavior 00:15:00 The Johari Window 00:15:00 Stages of Conflict 01:00:00 Conflict Resolution Style Questionnaire 00:15:00 The Role of Communication in Conflict Resolution 00:30:00 Active Listening Skills 00:15:00 Paraphrasing Skills 00:15:00 Powerful Questions 00:15:00 Body Language 00:15:00 The Conflict/Opportunity Test 00:15:00 Conflict and Its Resolution 00:30:00 Helping Others Through Conflict 00:45:00 Module : 4 What Does a Positive Environment Look Like? 00:30:00 What Can I Do? 00:30:00 Team Player 00:15:00 Effective Workplace Relationships (I) 00:45:00 Effective Workplace Relationships (II) 00:30:00 Module : 5 The Case for Wellness 00:15:00 Building the Foundation 00:30:00 Gathering Support 00:15:00 Gathering Data 00:30:00 Performing a Needs Analysis 00:15:00 Implementing Your Workplace Wellness Program 00:15:00 Reviewing the Plan 00:15:00 Evaluating and Reporting Results 00:15:00 Module : 6 Getting Started 00:30:00 The Role of Ergonomics in Your Workplace 00:15:00 The Ergonomic Assessment Cycle 00:05:00 Identifying and Assessing Ergonomic Hazards 00:30:00 Developing a Plan to Address Ergonomic Issues 00:15:00 Identifying and Implementing Solutions 00:15:00 Obtaining Employee Buy-In 00:15:00 Tips for Successful Implementation 00:15:00 Reviewing Your Ergonomics Program 00:15:00 Basic Ergonomic Principles 00:15:00 Optimal Sitting and Standing 00:15:00 Safe Lifting and Transporting 00:15:00 Ergonomic Workstations 00:15:00 Safe Tool Selection and Use 00:15:00 Creating an Ergonomic Environment 00:30:00 Module : 7 What is Workplace Violence? 00:15:00 Understanding the Behavior Wheel 00:15:00 The Anger Management Process 00:30:00 Communicating Better 00:15:00 Basic Problem Solving Tools 01:00:00 Other Ways of Managing Anger 00:15:00 A Systems Approach 00:15:00 Developing a Policy and Program 00:15:00 Risk Assessment 00:30:00 Hiring Practices 00:15:00 Workplace Practices and Procedures 00:15:00 Security Systems and Personnel 00:15:00 Training Programs 00:15:00 Developing Emergency Response Plans 00:15:00 Program Review 00:15:00 The Immediate Response 00:15:00 Consulting with the Experts 00:15:00 Gathering Additional Information 00:15:00 Re-Evaluating Information 00:15:00 Communicating Incidents and Threats 00:15:00 Interviewing Employees 00:15:00 Risk Level Analysis 00:15:00 Reviewing the Options 00:15:00 Analyzing the Impact 00:15:00 Process Application 00:15:00 Module : 8 Defining Harassment 00:15:00 Defining Sexual Harassment 00:30:00 The Purpose of Training 00:15:00 Creating a Harassment Policy 00:30:00 Nipping it in the Bud 00:15:00 Protecting Yourself 00:15:00 What If It Happens to Me? 00:30:00 What If It's Happening to Someone Else? 00:15:00 Someone Has Filed a Complaint Against Me! 00:30:00 Addressing a Complaint 00:15:00 Handling False Complaints 00:15:00 Mediation 00:45:00 Investigating a Complaint 00:45:00 Making the Decision 00:15:00 Creating Solutions 00:15:00 After It's Over 00:15:00 Skill Application 00:15:00

Description: The Property Developer and Estate Agent Diploma course is designed for the people who are involved in real estate business or want to start real estate business. The course covers all the essential skills related to property development and real estate agent. You will learn how to deal with property, the role of the property developer, property management and the proper ways of property development. The course also familiarises you with the concepts of real estate business covering legal system and real estates of UK, financing deals, finding probate leads and more. After finishing the course, it is hoped that you will be able to work as a property developer or real estate agent. Who is the course for? Real Estate or Property Development Professionals who want to know about property development. People who have an interest in becoming part of the real estate industry. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Property Developer and Estate Agent Diploma is a useful qualification to possess, and would be beneficial for the following careers: Agents Brokers Closing Agents Realty Specialist Real Estate Consultant Real Estate Specialist Licensed Real Estate Sales Consultant Mortgage Advisers. Property Developer and Estate Agent Diploma - Updated Version Property Development Introduction to Property Development 00:23:00 Different Types of Property 00:18:00 Property Research 00:16:00 Property and the Law 00:18:00 Different Methods of Finance Option 00:16:00 Building Regulation 00:14:00 The Planning Process 00:14:00 Project Management 00:16:00 Marketing Your Property 00:16:00 Estate Agent Module 01 - Estate Agent: An Introduction 00:24:00 Module 02 - Different Types of Estate Agents 00:18:00 Module 03 - Getting Started on the Job 00:19:00 Module 04 - Listing Property: Finding the Sellers 00:27:00 Module 05 - Valuation Process 00:24:00 Module 06 - Negotiating as Estate Agent 00:15:00 Module 07 - Selling Property: Finding the Buyers 00:26:00 Module 08 - Letting Property 00:34:00 Module 09 - Technology for Estate Agents 00:24:00 Module 10 - Regulation of Estate Agents 00:16:00 Property Developer and Estate Agent Diploma - Old Version Property Developer Background 00:30:00 The Basics 00:30:00 Housebuilders 00:30:00 Commercial Developers 00:30:00 The Development Process 00:30:00 Doing the Sums Introduction 00:30:00 Doing the Sums Residual Land Value Analysis 00:30:00 Conclusion 00:15:00 Property Development What is Property Development? 00:15:00 The Players in the Property Market 00:30:00 The Risks of Property Development 00:15:00 The Stages of a Property Development 00:30:00 Site Identification and Acquisition 00:15:00 Property Management 00:30:00 Property Management Selecting The Best Properties 00:30:00 Leasing Instead Of Selling 00:30:00 Buyers Interest 00:15:00 Be Zone Conscious 01:00:00 Home Loans 00:15:00 Knowing When You're Ready To Buy 00:15:00 Is Your Lake Home For Sale? 01:00:00 Living The Waterfront Lifestyle Every Day 00:15:00 How To Locate Waterfront Property Rentals 00:15:00 Real Estate Front 00:15:00 How To Maintain Waterfront Property 00:30:00 All About Real Estate Clients 00:15:00 Real Estate Evaluation 00:15:00 Are You Ready To Buy Your First Property? 00:30:00 Finding The Actual Real Estate For Sale 01:00:00 Home Shopping: The Smart Way 00:30:00 How Much Land Do You Need? 00:15:00 Real Estate Investments 01:00:00 Manufacturing Real Estate Numbers 00:15:00 Waterfront Real Estate 00:15:00 Purchasing A Home Beside A Lake 00:15:00 Introduction to Real Estate Business The Art of Real Estate Investments 00:45:00 Things to Consider Before Investing in Real Estate 00:45:00 Simple Techniques of Investing in Real Estate 01:30:00 Risks Involved in Real Estate Investment 00:45:00 The Main Challenges Facing Real Estate Investors 00:30:00 Qualities of Successful Real Estate Investors 00:45:00 Wrapping Up 00:15:00 Real Estate What Is Real Estate Investing? 00:30:00 Basic Rental Properties 00:30:00 Why invest in property? 00:30:00 Recent Housing Market Developments 00:15:00 Managing Client Expectation 00:15:00 Best Practices of Customer Service 00:15:00 Customer Life Cycle 00:15:00 Tenant Retention 00:30:00 Real Estate Marketing 00:30:00 Legal System & Real Estate UK An Introduction to the UK legal system 00:15:00 Different Types of Investment Structures 00:15:00 Commercial Leases 00:15:00 Title & Registration 00:15:00 Finance in Real Estate 00:15:00 Investment Purchase Procedure 00:15:00 Acquisition Costs 00:15:00 Planning & Environment 00:15:00 What is an Estate Agent? 00:15:00 Real Estate 00:15:00 The Different Types of Agents 00:15:00 Estate Agent What is an Estate Agent? 00:15:00 The Different Types of Agents 00:15:00 What a Real Estate Agent Does 00:15:00 Pros and Cons of Hiring an Estate Agent 00:15:00 Knowing Your Clients 00:30:00 Day in the life of Estate Agent 00:30:00 Property Valuation 00:30:00 Handling Viewings 00:15:00 Property Negotiation 00:30:00 Property Management 00:30:00 Real Estate Laws 00:30:00 Real Estate USA Selecting The Best Properties 00:30:00 Leasing Instead Of Selling 00:30:00 Buyers Interest 00:15:00 Be Zone Conscious 01:00:00 Home Loans 00:15:00 Knowing When You're Ready To Buy 00:15:00 Is Your Lake Home For Sale? 01:00:00 Living The Waterfront Lifestyle Every Day 00:15:00 How To Locate Waterfront Property Rentals 00:15:00 Real Estate Front 00:15:00 How To Maintain Waterfront Property 00:30:00 All About Real Estate Clients 00:15:00 Real Estate Evaluation 00:15:00 Are You Ready To Buy Your First Property? 00:30:00 Finding The Actual Real Estate For Sale 01:00:00 Home Shopping: The Smart Way 00:30:00 How Much Land Do You Need? 00:15:00 Real Estate Investments 01:00:00 Manufacturing Real Estate Numbers 00:15:00 Waterfront Real Estate 00:15:00 Purchasing A Home Beside A Lake 00:15:00 How to Find Probate Leads Why is Probate Real Estate Investing So Incredibly Profitable? 00:08:00 How to Find Leads at the Courthouse 00:06:00 Secret Tips to Locate Sellers 00:07:00 An Actual Visit to the Courthouse to Search Case Files! 00:02:00 I Show You How to Get Lead Info From the Courthouse Computer 00:01:00 How to Reach and Talk to Probate Sellers How to Make Your Mailings 00:05:00 Lead Generation Secrets 00:04:00 Secrets to the Most Successful Mailing Campaign 00:09:00 How to Talk to Angry Sellers 00:07:00 Secret Tips for Talking with Sellers 00:07:00 How to Convince Sellers to Sell to You! 00:06:00 Super Important Negotiating Tips 00:06:00 Secrets to Analyzing Deals Learn the Two Critical Skills in Analyzing Deals! 00:13:00 More Tricks to Analyzing Deals 00:09:00 Financing Deals Secrets of Financing Deals 00:11:00 Why There is So Much Money Available to Finance Flips 00:07:00 Exit Strategies Secrets of Marketing to Wholesale Buyers 00:07:00 Secrets to Rehabbing and Listing the Property 00:09:00 Even More Secrets of Marketing to Wholesale Buyers 00:09:00 More Things to Know When Rehabbing the Property Yourself 00:10:00 Mock Exam Mock Exam- Property Developer and Estate Agent Diploma 00:30:00 Final Exam Final Exam- Property Developer and Estate Agent Diploma 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

HR & Recruitment Consultant Diploma Course Description: Are you interested in a career in human resources? The job market can be tough for both recruiters and job seekers. On the one hand, recruiters often have to go through hundreds of applications in order to find the perfect match for their open position, while job seekers need to stand out from the many other applicants. If you're thinking of becoming a recruitment consultant, this HR & Recruitment Consultant Diploma will help you step into the shoes of an expert HR manager. This HR and recruitment course is divided into three sections, starting with HR management today, recruiting, interviews, retention and health & safety. You will familiarise with the selection, hiring and recruitment processes, goal setting, interview questions, background checks and more. In the final section of the course, you will gain the practical communication skills you need to lure in great candidates, and will learn how to shortlist applications, select the best candidates and onboard new recruits. So, if you want to land that recruitment consultant job, further your professional development and kickstart your career in the recruitment industry, enrol in this recruitment training course today and start your new career path with brand new skills. Who is the course for? Businesses who want to learn how to hire the right kind of people for their jobs Job seekers wanting to understand the recruitment process in order to stand out Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: HR & Recruitment Consultant Diploma is a useful qualification to possess and would be beneficial for any professions or career from any industry you are in such as: HR Managers Recruitment specialists Career counsellor Job agents Managers Human Resource Management Module One - Getting Started 00:30:00 Module Two - Human Resources Today 01:00:00 Module Three - Recruiting and Interviewing 01:00:00 Module Four - Retention and Orientation 01:00:00 Module Five - Following Up With New Employees 01:00:00 Module Six - Workplace Health & Safety 01:00:00 Module Seven - Workplace Bullying, Harassment, and Violence 01:00:00 Module Eight - Workplace Wellness 01:00:00 Module Nine - Providing Feedback to Employees 01:00:00 Module Ten - Disciplining Employees 01:00:00 Module Eleven - Terminating Employees 01:00:00 Module Twelve - Wrapping Up 00:30:00 Recruitment Basics Introduction to Recruitment 00:15:00 Recruitment 01:00:00 Shortlisting 00:15:00 Selection 01:00:00 Definitions of Training and Development 00:15:00 Considerations in the Design of Training Programmes 00:15:00 Implementing Training 00:15:00 Learning Methods 00:30:00 Recruitment Module One - Getting Started 00:15:00 Module Two - Introduction to Recruitment 00:30:00 Module Three - The Selection Process 00:30:00 Module Four - Goal Setting 00:30:00 Module Five - The Interview 00:30:00 Module Six - Types of Interview Questions 00:30:00 Module Seven - Avoiding Bias in Your Selection 00:30:00 Module Eight - The Background Check 00:30:00 Module Nine - Making Your Offer 00:30:00 Module Ten - Orientation and Retention 00:30:00 Module Eleven - Measuring the Results 00:30:00 Module Twelve - Wrapping Up 00:15:00 Managing Recruitment Module One - Getting Started 00:30:00 Module Two - Defining and Knowing the Position 01:00:00 Module Three - Hiring Strategy 01:00:00 Module Four - Lure in Great Candidates 01:30:00 Module Five - Filtering Applicants to Interview 01:00:00 Module Six - The Interview (I) 01:00:00 Module Seven - The Interview (II) 01:00:00 Module Eight - Selection Process (I) 01:00:00 Module Nine - Selection Process (II) 01:00:00 Module Ten - Making an Offer 01:00:00 Module Eleven - Onboarding 01:00:00 Module Twelve - Wrapping Up 00:30:00 Recruitment - Interview Process History of the Interviewing Process 00:30:00 The Recruitment and Selection Process 00:15:00 Factors in the Hiring Process 00:15:00 Cost Analysis 00:15:00 Job Analysis and Position Profiles 00:30:00 Determining the Skills You Need 00:15:00 Finding Candidates 00:30:00 Advertising Guidelines 00:00:00 Screening Resumes 00:30:00 Performance Assessments 00:30:00 Problems Recruiters Face 00:15:00 Interviewing Barriers 00:15:00 Non-Verbal Communication 00:15:00 Types of Questions 00:30:00 Case Study 00:15:00 Traditional vs. Behavioral Interviews 00:30:00 Other Types of Questions 00:15:00 The Critical Incident Technique 00:15:00 Listening for Answers 00:30:00 Difficult Applicants 01:00:00 Interview Preparation and Format 00:00:00 Other Interview Techniques 00:30:00 Scoring Responses 00:15:00 Checking References 00:30:00 Human Rights 00:15:00 Recommended Reading Recommended Reading: HR & Recruitment Consultant Diploma 00:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- HR & Recruitment Consultant Diploma 00:30:00 Final Exam Final Exam- HR & Recruitment Consultant Diploma 00:30:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00