8482 Courses in Cardiff delivered On Demand

You get the Technical Author/technical writing online training course, plus five additional courses You get the Technical Author/technical writing online training course, plus five additional courses. Access to the 15 modules and the related exercises from the Technical Author/technical writing online training course You send your answers to the exercises in the course back to us for review and feedback. You’ll also receive a certificate, once you’ve completed the assessments correctly. Plus access to these online training courses: Managing Software Documentation Projects Revising and Editing Content Single Sourcing and Content Reuse Trends in Technical Communication Creating Screenshots and Images for User Guides Your Instructor Cherryleaf Cherryleaf is a technical writing services company formed in 2002 by people with a passion for technical communication and learning development. Cherryleaf is recognised as a leader within the technical communication profession. Our staff have written articles for the Society for Technical Communication's (STC) Intercom magazine, the Institute of Scientific and Technical Communicator's Communicator journal and tekom's TCWorld magazine. They've also written books on technical communication. We've presented webinars for Adobe, Madcap Software or the STC, and we've spoken at various conferences around the world. Today, organisations throughout Europe use Cherryleaf’s services so they can provide clear information that enables users and staff to complete tasks productively. Course Curriculum Technical Author/Technical Writing Course The purpose of technical documentation (7:50) The different models for technical documentation (9:33) What is a technical author? (20:55) Adopting a user-centred design approach (14:46) Overview of the writing process (11:13) Planning your content (13:16) Researching the product and audience (16:50) The Information Design stage (22:50) Software tools (10:50) Writing the topics – Overview (23:42) Writing the topics – How to write and present different types of information (13:48) Writing the topics – Using images and videos (10:48) Writing the topics – Index, Search and Metadata (18:01) Hyperlinking (5:51) Reviewing and editing (14:00) End of course (5:19) Single Sourcing and Content Reuse Start Read Me First Introduction (1:19) Definitions (10:29) Why Single Source? (11:28) When Single Sourcing Might be a Bad Idea (1:48) General Approach (7:04) Writing for Reuse (15:44) Structured Writing (1:53) Planning (8:43) Publishing (4:50) Tools (16:20) Summary (2:06) Managing Software Documentation Projects What is Technical Documentation? (19:50) Making the Business Case for Technical Documentation (14:39) Estimating Time Budgets for Documentation Projects (24:06) Technical Documentation Standards (7:30) Metrics in Technical Documentation (27:44) Developing User Documentation in an Agile Environment (13:02) Courses Included with Purchase Creating Screenshots and Images for User Guides CourseEfficient ways to create professional-looking diagrams, images and screenshots Cherryleaf£125 Frequently Asked Questions When does the course start and finish? The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.How long do I have access to the course?How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.What if I am unhappy with the course?We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

***24 Hour Limited Time Flash Sale*** Recruitment Consultant, HR Audit & Change Management Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Elevate your HR knowledge with our Recruitment Consultant, HR Audit & Change Management bundle. This comprehensive collection features 8 superior courses meticulously designed to empower you with theoretical knowledge of human resources, recruitment, and change management. In this bundle, you'll encounter 3 QLS-endorsed courses, namely Recruitment Consultant Level 5, Certificate in HR Audit, and Change Management. These courses are crafted to equip you with a deep theoretical understanding of recruitment processes, human resources auditing, and effective change management strategies. Upon successful completion of these QLS-endorsed courses, a hardcopy certificate awaits you as a mark of your accomplishment. The learning journey doesn't end there. This bundle also includes 5 relevant CPD QS accredited courses. These courses enrich your knowledge, giving you a well-rounded theoretical overview of various aspects of HR and recruitment. Key Features of the Recruitment Consultant, HR Audit & Change Management Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Recruitment Consultant, HR Audit & Change Management bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Recruitment Consultant Level 5 QLS Course 02: Certificate in HR Auditt QLS Course 03: Change Management 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: HR ManagementCourse 02: Employment LawCourse 03: Emotional Intelligence and Human BehaviourCourse 04: Virtual Interviewing for HRCourse 05: Complete Communication Skills Master Class for Life In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV WritingCourse 02: Job Search SkillsCourse 03: Self Esteem & Confidence BuildingCourse 04: Professional Diploma in Stress ManagementCourse 05: Complete Communication Skills Master Class Convenient Online Learning: Our Recruitment Consultant, HR Audit & Change Management courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes of the Recruitment Consultant, HR Audit & Change Management Bundle: Upon completion of this Recruitment Consultant, HR Audi & Change Management bundle, learners will be able to: Understand the responsibilities and skills of a Recruitment Consultant. Conduct effective HR Audits and identify areas for improvement. Implement successful Change Management strategies. Gain theoretical knowledge of HR Management practices. Understand UK Employment Law and its application. Apply principles of Emotional Intelligence in HR practices. Conduct Virtual Interviews efficiently. Apply effective communication strategies in personal and professional life. The Recruitment Consultant, HR Audit & Change Management bundle is specially curated to provide an in-depth theoretical understanding of crucial HR domains. This bundle covers a broad spectrum of topics, from the nuances of recruitment consultancy to the dynamics of change management. The three QLS-endorsed courses lay the foundation, covering Recruitment Consultancy, HR Auditing, and Change Management, providing you with a solid understanding of these core areas. The 5 CPD QS accredited courses follow up with HR Management, Employment Law, Emotional Intelligence and Human Behaviour, Virtual Interviewing for HR, and Complete Communication Skills Master Class for Life, giving you a comprehensive knowledge of the multifaceted world of HR and recruitment. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Recruitment Consultant, HR Audi & Change Management bundle course is ideal for: Individuals aspiring to work in human resources or recruitment. HR professionals looking to enhance their theoretical knowledge. Managers and supervisors interested in learning about change management. Anyone interested in learning about UK employment law and HR practices. Career path Recruitment Consultant: With an average salary of £22,000 - £30,000 per annum. HR Auditor: With a salary range of £25,000 -£40,000. Change Management Specialist: Average salary between £30,000 - £60,000. HR Manager: With an average salary of £35,000 - £50,000. Employment Law Advisor: With an average salary of £30,000 - £50,000. Communication Specialist: With an average salary of £25,000- £45,000. Certificates Digital certificate Digital certificate - Included Digital certificate Hard copy certificate - Included

Level 4, 5 & 7 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 10 CPD Courses | Lifetime Access

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | 10 CPD Courses | Lifetime Access | 24/7 Tutor Support

Premium Bundle of all Time | Ofqual Regulation + ATHE Awards + CPD Accreditation | Assessment & Tutor Support Included

Premium Bundle of all Time | Ofqual Regulation + ATHE Awards + QLS Endorsement | Assessment & Tutor Support Included

*** 24 Hour Limited Time Flash Sale *** Office Skills, Minute Taking, Document Control- QLS Endorsed Bundle Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Did you know that a recent study by the CIPD found that 80% of UK businesses identified strong administrative skills as a key factor in employee performance? Effective communication and organisation are crucial for any successful office, but do you have the skills to excel? This comprehensive bundle equips you with the essential tools to become a valuable asset in any administrative role. Learn the latest techniques in office management, master the art of minute taking, and gain expertise in document control. Develop your communication skills through dedicated modules on team building, effective emailing, and body language. Finally, solidify your understanding of compliance and risk management. Key Features of the Office Skills, Minute Taking, Document Control- QLS Endorsed Bundle Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Office Skills, Minute Taking, Document Control- QLS Endorsed Bundle bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Office Skills and Administration Level 7 QLS Course 02: Minute Taking Executive Training Level 5 QLS Course 03: Document Control 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Team Building Masterclass Course 02: Communication Building Masterclass Course 03: Effective Communication with Better Email Course 04: Compliance and Risk Management Diploma Course 05: Body Language in the Workplace In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Office Skills, Minute Taking, Document Control- QLS Endorsed Bundle courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Don't miss out on this opportunity! Boost your career with this 8-course bundle and set yourself apart in the competitive professional world. This bundle guarantees you a solid foundation and a pathway to upskilling yourself with theoretical, yet extremely essential knowledge. Learning Outcomes of Office Skills, Minute Taking, Document Control Gain a strong foundation in essential office administration tasks. Develop effective minute-taking skills to accurately capture key meeting points. Implement best practices for document control and organisation. Foster strong team dynamics through collaborative strategies. Master the art of clear and concise communication in written and verbal formats. Understand compliance and risk management principles to ensure workplace efficiency. Why Choose Us? Get 3 Free QLS Endorsed Certificate upon completion of Office Skills Get a free student ID card with Office Skills Training program (£10 postal charge will be applicable for international delivery) The Office Skills is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Office Skills course materials The Office Skills comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** QLS Course 01: Office Skills and Administration Level 7 Module 01: Personal Assistant Module 02: Admin Support Module 03: Administrative Management Module 04: Organisational Skills Module 05: Telephone Etiquette Module 06: Business Writing Module 07: Time Management Module 08: Body Language And Effective Communication Module 09: Meeting Management Module 10: Excel Basics Module 11: PowerPoint Basic QLS Course 02: Minute Taking Executive Training Level 5 Module 01: Introduction To Minute Writing Module 02: Preparation For Minute Taking Module 03: The Meeting Structure Module 04: Minute Meeting, Decision And Action Module 05: Roles And Responsibility Of Minute Taker Module 06: Tips For Minute Taking Module 07: Technology In Minute Taking Module 08: Building Confidence QLS Course 03: Document Control Module 1: Introduction To Document Control Module 2: Principles Of Document Control And Elements Of Document Control Environment Module 3: Document Control Lifecycle Module 4: Document Control Strategies And Instruments Module 5: Document Management Module 6: Quality Assurance And Controlling Quality Of Documents Module 7: Project Document Control Module 8: Electronic Document Management Systems And Soft Copy Documentation =========>>>>> And 10 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*13 = £168.) QLS Endorsed Hard Copy Certificate: Free (For The 3 QLS Course: Previously it was £119*3 =357) CPD 450 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Individuals aspiring to develop advanced office skills and administration knowledge. Professionals who wish to improve their minute-taking and document control abilities. Team leads or managers who aim to boost their team building and communication skills. Anyone interested in learning about compliance, risk management, and the importance of body language at work. Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Office Manager - £25,000 - £35,000 per annum. Executive Assistant - £30,000 - £45,000 per annum. Document Controller - £22,000 - £30,000 per annum. Compliance Manager - £40,000 - £70,000 per annum. Risk Management Specialist - £30,000 - £60,000 per annum. Certificates Advanced Diploma in Office Administration & Skills at QLS Level 7 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. Certificate in Document Control at QLS Level 3 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. Diploma in Minute Taking at QLS Level 5 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.

PRINCE2 Agile® Foundation and Practitioner Passport: On-Demand PRINCE2 Agile® Foundation and Practitioner Passport is your route to achieving the PRINCE2® Agile certification at your own pace. This on-demand course is accredited by AXELOS to support self-study distance learning for the PRINCE2 Agile® Foundation and Practitioner examinations. Who Should Attend Anyone currently working on Agile-based projects Individuals who wish to add Agile PM to their skills and capabilities Project Managers Team Leaders Business Analysts Technical Coordinators Project Sponsors Senior Management Prerequisites Fundamental knowledge of project management It is advised that participants attending this course have some knowledge and experience of Agile methods and project management Passing the Foundation exam is required before sitting the Practitioner exam. The DSDM Atern Foundation and Advanced Practitioner certificates are also acceptable prerequisites for the practitioner exam. Getting Started Fundamentals and the Philosophy Principles Preparation Lifecycle and Products Team Structures Roles and Responsibilities Communication MoSCoW and Timeboxing Lifecycle Configuration Estimation and Measurement Quality and Maintainability Planning, Control, and Risk Implementing AgilePM® Examination Approaches

Getting Started The primary aim of the OTHM Level 3 Diploma in Business Management is to offer learners a comprehensive grasp of how businesses operate and are organised. This qualification is designed to equip learners with the foundational knowledge, comprehension, and skills relevant to various aspects of business operations. It encourages learners to research, explore, and assess key business elements, encompassing areas like Business Communication, The Business Environment, People Management, Customer Service, Finance, and Marketing. Key Benefits Gain a thorough comprehension of business operations and organisational structure Equips learners with essential knowledge, comprehension, and practical skills required in various aspects of business activities Encourages learners to conduct research and explore critical elements of the business field, Apply the knowledge and skills gained to real-world business situations Develop effective written and oral communication skills essential for successful business interactions. Key Highlights This qualification will offer learners the requisite skills and knowledge to enter the world of work in their chosen sector We will ensure your access to the first-class education needed to achieve your goals and dreams and to maximise future opportunities. Remember! The Assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam With the School of Business and Technology London, you can complete the qualification at your own pace, choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our qualified tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience. About Awarding Body OTHM is an established and recognised Awarding Organisation (Certification Body) launched in 2003. OTHM has already made a mark in the UK and global online education scenario by creating and maintaining a user-friendly and skill based learning environment. OTHM has both local and international recognition which aids OTHM graduates to enhance their employability skills as well as allowing them to join degree and/or Master top-up programmes. OTHM qualifications has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Business Studies, Leadership, Tourism and Hospitality Management, Health and Social Care, Information Technology, Accounting and Finance, Logistics and Supply Chain Management. Entry Requirements Learners must be 18 years of demonstrate the ability to undertake the learning and Assessment A learner not from a majority English-speaking country must provide evidence of English language competency. Progression OTHM Level 4 diplomas Direct entry into a range of Bachelor's degree programmes Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Communication for Business Reference No : F/618/8192 Credit : 20 || TQT : 200 The primary objective of this unit is to impart learners with essential and critical skills needed for effective communication within a business setting. Learners will cultivate an understanding of various communication forms, including non-verbal, verbal, written, and IT. This knowledge will empower learners to proficiently convey messages by choosing the most appropriate communication method based on the message's specific context and content. UNIT2- The Business Environment Reference No : J/618/8193 Credit : 20 || TQT : 200 The primary goal of this unit is to equip learners with a comprehension of the idea of a business environment. Learners will foster an awareness of diverse business sectors, structures, and functions. Furthermore, learners will acquire insights into a business's inner and outer surroundings, where both micro and macroeconomic factors wield substantial influence over business operations. This knowledge will empower learners to evaluate a business's internal and external contexts proficiently. UNIT3- People Management Reference No : L/618/8194 Credit : 20 || TQT : 200 The primary objective of this unit is to furnish learners with the essential knowledge and insights required for proficiently guiding and supervising individuals within a business. Learners will cultivate an understanding of employee motivation, employee relationships, and performance management. This knowledge will enable learners to grasp the prerequisites for leaders and managers to facilitate and promote effective employee engagement. UNIT4- Customer Service Reference No : R/618/8195 Credit : 20 || TQT : 200 The primary goal of this unit is to equip learners with the essential knowledge and comprehension needed for effective performance in a customer service position. Learners will first establish a foundation in customer service basics, then explore customer types and strategies for fostering relationships with them within a business context. Building upon an understanding of various interpersonal skills, this unit will allow learners to showcase their ability to work independently and collaboratively in a team to deliver exceptional customer experiences. UNIT5- Finance in Business Reference No : Y/618/8196 Credit : 20 || TQT : 200 The primary objective of this unit is to impart learners with the foundational knowledge necessary for documenting financial transactions and generating financial statements. Learners will acquire an understanding of various economic and accounting methods, including the double-entry accounting system, budgeting, and investment assessment. This knowledge will empower learners to document financial transactions and create accounting statements proficiently. UNIT6- Marketing Reference No : D/618/8197 Credit : 20 || TQT : 200 The primary goal of this unit is to equip learners with the essential marketing knowledge and skills necessary to participate in marketing endeavours actively. This is complemented by understanding critical marketing and campaign principles, which are the basis for generating and delivering market research findings and a marketing campaign. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

Conflict Resolution Skills (On-Demand) Many organizations have assumed that workplace conflict is always destructive. So, they have often believed that conflict is best dealt with by managers or even via policies and procedures. After all, conflict creates workplace stress and leads to many performance problems, generating very real organizational costs! However, savvy organizations have embraced the fact that when conflict is understood and harnessed, it can be leveraged to add value to teams and even enhance performance. With the right knowledge, skills, training, and practice, conflict can be productive and make organizations better! In this highly interactive course, learners will discover the connection between individual conflict response and team-empowering conflict resolution skills. Participants will explore conflict's visceral dynamics and the nuanced behaviors we individually engage in to communicate and respond to conflict. Learners will apply techniques for transforming unproductive conflict responses into productive ones. Additionally, learners will use a systematic method that prepares them to objectively dissect real-world conflict, while practicing many strategies for resolving it. They will also develop proactive conflict approach plans, which they can transfer back to their own workplaces. At the end of this program, you will be able to: Recognize the organizational costs of conflict Explain our physical and mental responses to conflict Communicate proactively and effectively with different types of people during conflict Replace unproductive conflict responses with productive ones Use the Conflict Resolution Diagram (CRD) process and conflict resolution approaches Relate team stages of development to shifts in conflict Develop a proactive conflict approach for your organization Create a conflict resolution plan for a real-world scenario Getting Started Introductions and social agreements Course goal and objectives Opening activities Conflict Facilitation Readiness Conflict responses and perceptions Conflict basics Conflict and organizations Dynamics of conflict Conflict Styles and Communication A look at the color energies model Conflict through the color energies and DiSC® lens Communication with opposite color energies Individual Response to Conflict The anatomy of conflict Recognizing unproductive conflict responses 4 steps to productive conflict Choosing productive conflict responses Team Performance and Conflict High-performing team relationships Conflict and project team performance Conflict Resolution Diagram (CRD) and process Conflict Facilitation - Preparation Recognizing context and stakeholder needs Using team conflict resolution approaches Preparing for Crucial Conversations® Conflict Facilitation - Clarity Exposing assumptions and biases Defining the conflict and using the CRD Conflict Facilitation - Action Proactive conflict management Conflict facilitation practice Summary and Next Steps Review Personal action plans