463 Courses in Cardiff delivered On Demand

If you're passionate about animal care and looking for an entryway into veterinary support roles, this 20-in-1 bundle offers the ideal launchpad. With job-friendly topics and practical certifications, it’s your shortcut to becoming instantly employable. Vet clinics are hiring—but only for candidates who show they’re ready. 🔍 Description Today’s veterinary support workers need to juggle more than just a love of animals—they handle bookings, hygiene, communications, safety, and more. This bundle covers all those key areas, making it highly relevant for anyone aiming to become indispensable in an animal care setting. Whether you want to assist vets, groomers, or shelter teams, this course collection provides an accessible path into the industry. You’ll gain 20 job-relevant certificates that can instantly boost your CV and help you stand out among other applicants. And if cost or time has been holding you back, this bundle solves both—offering high value and flexible learning in one. ❓ FAQ Q: What careers does this bundle support? A: Veterinary Assistant, Grooming Assistant, Animal Care Technician, or Veterinary Receptionist. Q: Do I need vet clinic experience first? A: Not at all—this bundle is designed for total beginners and early-career applicants. Q: Is this good for people working in shelters or rescue centres? A: Yes—many of the course topics are also applicable to shelter and animal welfare jobs. Q: Will I get certifications for each course? A: Yes—every course is individually certified and can be added to your CV. Q: Can I complete this on a flexible schedule? A: Absolutely. All 20 courses come with lifetime access.

Learn the Latest Skills | Acknowledged by CPD | MCQ Based Exam & Tutor Support | Interactive Video Training  If you are interested in gaining a position as a highly paid Office Administrator, Secretary, or Personal Assistant, then this lesson from Janets is the perfect opportunity. The course focuses on building practical knowledge so that upon successful completion you are fully prepared for work. Whether you are a complete beginner or have some experience, this course covers everything in a concise manner. Gain the confidence to excel in any office or commercial environment by gaining the necessary knowledge of administration, computer, and management techniques. This cutting-edge online course is taught by industry experts with continuing expert involvement, and it teaches you immediately applicable skills. Our Diploma can provide you with the insight, skills and knowledge you need to succeed in this busy career. What Will You Learn? Understand succession planning. Learn the basic computer software you need to know to perform at your best on a daily basis. How to work to a schedule to achieve the best results.. How to present documents and proofread. Organise effective meetings. How to categorise, sub-categorise and manage your filing system effectively. What classes are included in this package? Earn a digital certificate upon successful completion acknowledged by UK and internationally acknowledged lesson There are no set schedules, so you can work at your own pace. Our email and live chat specialists are available to assist you 24 hours a day, 7 days a week. On weekdays, you’ll have access to a full-time tutor. Learn in a user-friendly, cutting-edge online learning environment. High-quality e-learning study materials Benefit from instant feedback through mock exams and multiple-choice assessments Who Should Take This Course? This course is designed for those seeking senior secretarial or administrative jobs in an organization, as well as newcomers seeking their first job in an office setting. Although a good command of the English language is assumed, no prior experience or knowledge is required. Career Path Training offered by the Office Admin, Secretarial and PA could potentially benefit a range of roles, but would particularly enhance careers in: Office Administration Personal Assistant Receptionist Secretary Other administration roles Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessments Assignment Certificate of Achievement after the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £119. Please note that overseas students may be charged an additional £10 for postage. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment On successful completion of the Office Admin, Secretarial and PA Diploma, you will be required to sit an online multiple-choice assessment. You will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. The assessment will be evaluated automatically and the results will be given to you immediately. Retake fee If you do not pass the exam first time, you can purchase the Retake Exam for £1.99 and try again. Course Contents Office Admin, Secretarial and PA Diploma Microsoft Word Microsoft PowerPoint Microsoft Excel Recommended Reading Mock Exam Final Exam Recommended Materials Assignment

Looking to fast-track your career in administration, data entry, or digital communications? The Touch Typist Training bundle gives you the edge employers are scanning for—speed, precision, and polish. With 20 job-relevant courses in one powerful package, this premium training bundle is ideal for those who want to get hired, stay competitive, and build a professional foundation that pays off. Description In today’s job market, typing efficiently and communicating clearly aren't just helpful—they’re expected. Whether you’re applying for office roles, virtual assistant gigs, data entry jobs, or customer service positions, this 20-in-1 bundle proves that you're ready for the demands of modern admin work. Packed with essential competencies like document handling, grammar, email writing, and IT literacy, this bundle positions you as a well-rounded hire. It’s designed to showcase your readiness for accuracy-driven and communication-focused roles—perfect for corporate teams, small businesses, and remote employers alike. And the best part? You get all 20 courses at once, at a price that won’t be repeated. Don’t miss the chance to level up your job applications in one go. FAQ Who is this bundle for? Anyone aiming to work as an admin, receptionist, VA, data entry clerk, or office support. Which industries value this skillset? Administrative services, education, finance, legal offices, marketing, and customer support. Can this help me switch careers? Absolutely. If you’re moving into office work, this bundle makes you more marketable. Are the courses certified? Yes. Each course includes a certificate to help strengthen your job applications. Is this a limited-time offer? Yes. This bundle is available for a short time at this price—don’t wait. Do I need any experience to start? Not at all. It’s beginner-friendly and ideal for building a strong foundation.

If you’ve ever wished dogs could talk back (politely), this Veterinary Assistant Mini Bundle might just be the next best thing. Covering key topics in animal care, dog and puppy training, and the essentials of supporting veterinary roles—this course keeps tails wagging and phones answered. With modules spanning animal behaviour to client interaction via telephone etiquette, this bundle gives you a structured introduction to support roles in veterinary settings. Ideal for those who love animals—and wouldn’t mind a bit more order during walkies. Learning Outcomes: Understand the duties and responsibilities of a veterinary assistant. Recognise basic animal care routines and health considerations. Learn techniques in dog behaviour and everyday handling. Explore puppy training concepts, reward use, and consistency. Develop appropriate client interaction using telephone etiquette. Identify how assistant duties support clinical veterinary operations. Who is this Course For: Animal lovers looking into veterinary support career paths. Pet owners wanting structure in care and dog training. Assistants working in animal clinics or pet services. Dog groomers or walkers seeking behaviour understanding. Students considering animal care or kennel work. Customer service staff in pet-related organisations. Volunteers in animal shelters or rescue centres. Entry-level learners interested in canine behavioural basics. Career Path: Veterinary Assistant – £22,000/year Animal Care Worker – £20,000/year Dog Daycare Assistant – £19,500/year Kennel Support Officer – £21,000/year Puppy Training Assistant – £23,000/year Veterinary Receptionist – £22,500/year

Administration: Medical Administration Advance Your Career with the Level 5 Diploma in Medical & Clinical Administration! Are you ready to take your career to the next level? Our Level 5 Diploma in Medical & Clinical Administration is specifically designed to equip you with essential skills in medical administration. This comprehensive course covers key aspects of medical administration, ensuring you master the nuances of healthcare administration. You’ll learn how to efficiently manage records and schedules, a vital part of medical administration. Understanding patient confidentiality is crucial in medical administration, and we emphasize this throughout the course. Gain hands-on experience in various areas of medical administration that will prepare you for real-world challenges. Enroll today and position yourself as a leader in medical administration! With our Level 5 Diploma in Medical & Clinical Administration, you’ll excel in the dynamic field of medical administration! In the Level 5 Diploma in Medical & Clinical Administration, you will dive deep into the core principles of medical administration. Our curriculum is designed to provide a robust understanding of medical administration practices that are essential for effective healthcare delivery. Throughout the course, you will explore various facets of medical administration, including efficient patient record management and streamlined scheduling within medical administration. Our expert instructors will guide you in mastering medical administration tasks while ensuring compliance with industry standards. By focusing on patient confidentiality and ethical practices in medical administration, you’ll be well-prepared to tackle the challenges of the healthcare environment. Join us and enhance your skills in medical administration, setting yourself apart in this vital field of medical administration! Special Offers of this Administration: Medical Administration Course This Administration: Medical Administration Course includes a FREE PDF Certificate. Lifetime access to this Administration: Medical Administration Course Instant access to this Administration: Medical Administration Course Get FREE Tutor Support to this Administration: Medical Administration Course Administration: Medical Administration Unlock your potential with the Level 5 Diploma in Medical & Clinical Administration! This course offers comprehensive training in medical administration, focusing on key administration skills. Master medical administration practices, enhance your understanding of administration protocols, and excel in your career with our expert-led medical administration curriculum. Enroll today! Certificate of Completion You will receive a course completion certificate for free as soon as you complete the Level 5 Diploma in Medical & Clinical Administration course. Who is this course for? Administration: Medical Administration This Level 5 Diploma in Medical & Clinical Administration course is ideal for individuals who want to start or advance their careers in Medical Reception and Medical Administration roles. Requirements Administration: Medical Administration To enrol in this Level 5 Diploma in Medical & Clinical Administration Course, students must fulfil the following requirements. To join in our Administration: Medical Administration Course, you must have a strong command of the English language. To successfully complete our Administration: Medical Administration Course, you must be vivacious and self driven. To complete our Administration: Medical Administration Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Administration: Medical Administration Course. Career path Administration: Medical Administration After completing this Level 5 Diploma in Medical & Clinical Administration course, you will be able to pursue a variety of careers, including: Healthcare Administrator GP Receptionist Patient Coordinator Medical Assistant Medical Receptionist

Description: A secretary or personal assistants need as much skills, if not more, than the managers they work for. They often have to work late, organize schedules and carry out other office tasks that the boss isn't able to do themselves. So if you want to seat in the forefront of all major deals with your boss, this Executive Secretarial & PA Course would be perfect for you. The course starts with improving your administrative management skills as you learn the importance of administrative procedures, using the right tools, important procedures to note, organising and much more. Next you explore the world of secretarial interpersonal skills as you improve you communication, negotiation and influencing skills. You will also get tips to remember many different names and how to make an impact in the workplace. As part of the personal assistant section you further improve your soft skills, time & meeting management and discover different tools of the trade. Finally you also learn the basic use of Microsoft Word, Excel and PowerPoint in this course which will help you become an invaluable asset to the company. Who is the course for? This course would be ideal for people who want to start working in admin support People who want to improve their skills in general office and administrative tasks Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Executive Secretarial & PA Course is a useful qualification to possess and would be beneficial for any professions or career from any industry you are in such as: Secretary Personal Assistant Receptionist Office administrator Administrative Management skills Module One - Getting Started 00:30:00 Module Two - Why Your Office Needs Administrative Procedures 01:00:00 Module Three - Gathering the Right Tools 01:00:00 Module Four - Identifying Procedures to Include 01:00:00 Module Five - Top Five Procedures to Record 01:00:00 Module Six - What to Include in Your Binder (I) 01:00:00 Module Seven - What to Include in Your Binder (II) 01:00:00 Module Eight - Organizing Your Binder 01:00:00 Module Nine - What Not to Include in the Procedure Guide 01:00:00 Module Ten - Share Office Procedure Guide 01:00:00 Module Eleven - Successfully Executing the Guide 01:00:00 Module Twelve - Wrapping Up 00:30:00 Secretarial Interpersonal Skills Module One - Getting Started 00:30:00 Module Two - Verbal Communication Skills 01:00:00 Module Three - Non-Verbal Communication Skills 01:00:00 Module Four - Making Small Talk and Moving Beyond 01:00:00 Module Five - Moving the Conversation Along 00:30:00 Module Six - Remembering Names 01:00:00 Module Seven - Influencing Skills 01:00:00 Module Eight - Bringing People to Your Side 01:00:00 Module Nine - Sharing Your Opinion 01:00:00 Module Ten - Negotiation Basics 01:00:00 Module Eleven - Making an Impact 01:00:00 Module Twelve - Wrapping Up 00:30:00 Developing Interpersonal Skills Course- Activities 00:00:00 Personal Assistant Module One - Getting Started 00:30:00 Module Two - Working with Your Manager 01:00:00 Module Three - Administrative Soft Skills 01:00:00 Module Four - Effective Time Management 01:00:00 Module Five - Meeting Management 01:00:00 Module Six - Tools of the Trade (I) 01:00:00 Module Seven - Tools of the Trade (II) 01:00:00 Module Eight - Being an Effective Gatekeeper 01:00:00 Module Nine - Organizational Skills 01:00:00 Module Ten - Confidentiality Guidelines 01:00:00 Module Eleven - Special Tasks 01:00:00 Module Twelve - Wrapping Up 00:30:00 Executive and Personal Assistant Training Course- Activities 00:00:00 Computer Literacy Module 01: Microsoft Word Module One - Getting Started 00:30:00 Module Two - Opening 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Module 02: Microsoft Excel Module One - Getting Started 00:30:00 Module Two - Opening Excel 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Module 03: Microsoft PowerPoint Module One - Getting Started 00:30:00 Module Two - Opening PowerPoint 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 01:00:00 Module Six - Formatting Text and Paragraphs 01:00:00 Module Seven - Adding Pictures 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Setting Up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Executive Secretarial & PA Course 00:30:00 Final Exam Final Exam- Executive Secretarial & PA Course 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Level 5 QLS Endorsed Diploma | 150 CPD Points | +Gifts: QLS Certificate + PDF Certificate | 24/7 Learner Support

If your idea of mastering hairdressing begins with understanding the wider grooming picture—this bundle has it trimmed and tidy. Designed with beginners in mind, it explores the essentials of personal hygiene, beauty, nail care, and even electrical safety, because straighteners and sockets are not a comedy duo. This guide is less about the cut and more about the context. From makeup theory to beauty etiquette and nail basics, it helps new learners understand how these areas intersect within hairdressing spaces. It’s theory-focused, but still leaves room for creativity—with safe sockets, of course. Learning Outcomes: Understand make-up use and aesthetic application theory. Learn nail care steps and common salon service procedures. Explore personal hygiene in a grooming and beauty setting. Recognise beauty theory within the grooming profession. Understand electrical safety in beauty and hair settings. Develop awareness of customer-facing grooming expectations. Who Is This Course For: Complete beginners in hairdressing or personal grooming. New salon staff seeking awareness of safety and services. Beauty students at the early stage of their training. Individuals interested in basic personal care theory. Job seekers targeting entry-level salon environments. Nail artists interested in expanding into haircare. Beauty hobbyists wanting structured foundational knowledge. Support staff in salons learning terminology and procedures. Career Path: Hairdressing Apprentice – £16,000/year Salon Junior – £17,000/year Beauty Assistant – £18,500/year Receptionist (Beauty Industry) – £19,000/year Nail Care Assistant – £18,000/year Barbering Assistant – £18,000/year

This Waxing Training Mini Bundle takes the fuss out of learning the essential theory behind professional hair removal services. Covering the foundations of beauty, make-up, skincare, and client communication—plus the underrated art of time management—it’s a streamlined guide for those looking to understand the wax without the meltdown. Whether you’re new to the beauty sector or brushing up for customer-facing roles, this course sets the tone. You'll learn how beauty routines, skincare basics, and communication styles work together to support waxing services in a salon or freelance setting. Smooth content delivery? Absolutely. Learning Outcomes: Understand waxing theory in the context of beauty treatments. Recognise how skincare affects waxing decisions and results. Learn time-saving habits in busy grooming service environments. Understand the basics of make-up and related service roles. Identify key etiquette when speaking with salon customers. Gain awareness of beauty responsibilities in service delivery. Who Is This Course For: Aspiring waxing specialists looking to build core understanding. Beauty students exploring the waxing side of the industry. Salon receptionists learning waxing-related client services. Beginners wanting to explore hair removal knowledge. Freelance beauticians seeking formal theoretical foundation. Nail technicians branching into wider beauty services. Skincare enthusiasts interested in wax treatment knowledge. Anyone curious about waxing in beauty service environments. Career Path: Waxing Technician – £21,000/year Beauty Therapist – £21,500/year Skincare Consultant – £23,000/year Salon Coordinator – £22,000/year Beauty Receptionist – £20,000/year Make-up & Waxing Assistant – £21,000/year

Description: Office administration and customer service skills are very important for any kind of business. In this course, you will learn the necessary skills, knowledge, and information about office administration and customer service. You will learn how to identify what administrative procedures to be included in your business. This is a series of discussions about administrative and customer service support. You will then learn how large-scale organisations are managed. You will also be able to learn the structures and objectives involved in conducting of admin assistant and customer service. Who is the course for? Professionals, employees or businessmen who want to improve the administration and customer service department of their company. People who want to know how administrative management and customer service work. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Office Admin and Customer Service Course is a useful qualification to possess, and would be beneficial for the following careers: Accounting Technician Admin Assistant Bid Writer Bookkeeper Civil Service Administrative Officer Customer Service Provider Data Entry Clerk Finance Officer Hotel Receptionist Legal Secretary Payroll Administrator Liaison Officers Supervisor Typist. Admin Support Module One - Getting Started 00:30:00 Module Two - Getting Organized (I) 01:00:00 Module Three - Getting Organized (II) 01:00:00 Module Four - Managing Time 01:00:00 Module Five - Getting It All Done On Time 01:00:00 Module Six - Special Tasks 01:00:00 Module Seven - Verbal Communication Skills 01:00:00 Module Eight - Non-Verbal Communication Skills 01:00:00 Module Nine - Empowering Yourself 01:00:00 Module Ten - The Team of Two 01:00:00 Module Eleven - Taking Care of Yourself 01:00:00 Module Twelve - Wrapping Up 00:30:00 Administrative Management Module One - Getting Started 00:30:00 Module Two - Why Your Office Needs Administrative Procedures 01:00:00 Module Three - Gathering the Right Tools 01:00:00 Module Four - Identifying Procedures to Include 01:00:00 Module Five - Top Five Procedures to Record 01:00:00 Module Six - What to Include in Your Binder (I) 01:00:00 Module Seven - What to Include in Your Binder (II) 01:00:00 Module Eight - Organizing Your Binder 01:00:00 Module Nine - What Not to Include in the Procedure Guide 01:00:00 Module Ten - Share Office Procedure Guide 01:00:00 Module Eleven - Successfully Executing the Guide 01:00:00 Module Twelve - Wrapping Up 00:30:00 Organisational Skills Module One - Getting Started 00:30:00 Module Two - Remove the Clutter 01:00:00 Module Three - Prioritize 01:00:00 Module Four - Scheduling Your Time 01:00:00 Module Five - To Do Lists 01:00:00 Module Six - Paper and Paperless Storage 01:00:00 Module Seven - Organization in Your Work Area 01:00:00 Module Eight - Tools to Fight Procrastination 01:00:00 Module Nine - Organizing Your Inbox 01:00:00 Module Ten - Avoid the Causes of Disorganization 01:00:00 Module Eleven - Discipline is the Key to Stay Organized 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relations and Dealings Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Service: Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Microsoft Office Word Module One - Getting Started 00:30:00 Module Two - Opening 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Powerpoint Module One - Getting Started 00:30:00 Module Two - Opening PowerPoint 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 01:00:00 Module Six - Formatting Text and Paragraphs 01:00:00 Module Seven - Adding Pictures 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Setting Up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Excel Module One - Getting Started 00:30:00 Module Two - Opening Excel 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Office Admin and Customer Service Course 00:30:00 Final Exam Final Exam- Office Admin and Customer Service Course 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00