388 Courses in Cardiff delivered On Demand

Good customer service isn’t about smiling through gritted teeth or memorising lines like a stage actor in a headset. It’s about knowing how to communicate clearly, listen properly, and defuse tense moments without sounding like you've been programmed by a call centre from 1998. This Customer Service Techniques Course is designed to equip learners with effective methods for handling questions, complaints, and everything in between — all while keeping their cool and their tone on the right side of friendly. Whether you’re responding to emails, picking up phones, or managing messages from someone who’s just found a scratch on their new sofa, this course offers structured, sensible guidance rooted in everyday scenarios. You’ll explore useful strategies for managing difficult conversations, improving response time, and creating customer interactions that actually feel... human. The focus is on clarity, consistency and tone — with no role-playing, motivational quotes or overly cheerful mascots in sight. It’s solid, well-structured customer service training for people who like straight answers and smooth conversations. Learning Outcomes: Understand the importance of customer service in business operations. Analyze customer needs and expectations to provide personalized customer service. Implement strategies for exceeding customer expectations and building lasting customer relationships. Develop effective communication skills for handling customer inquiries and complaints. Utilize innovative customer service strategies to create memorable customer experiences. "Customer Service Techniques" is a comprehensive course bundle designed to equip learners with the knowledge and skills necessary to deliver exceptional customer service. This course covers a range of topics, including the basics of customer service, customer follow-up, and innovative customer service strategies. With a focus on personalized service and effective communication, learners will develop the ability to build lasting relationships with their customers and exceed their expectations. This course bundle is ideal for customer service professionals, business owners, and entrepreneurs seeking to enhance their customer service skills. With a hands-on approach and real-world scenarios, learners will come away from this course with a valuable skill set that can be applied in a range of professional settings. ⊱⊱ Customer Service Techniques Course Curriculum Section 01: Introduction Section 02: History of Evolution Section 03: Customer Service Section 04: Customer Follow Up Section 05: Exceeding customer service Section 06: How to help? Section 07: Innovative customer service How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service professionals seeking to enhance their skills and advance their careers. Business owners and entrepreneurs looking to create memorable customer experiences. Sales professionals seeking to enhance their customer service skills. Front-line employees looking to improve their customer service skills. Anyone interested in learning about the importance of customer service in business operations. Career path Customer Service Representative: £17,000 - £30,000 Sales Representative: £18,000 - £45,000 Customer Success Manager: £30,000 - £65,000 Marketing Manager: £25,000 - £70,000 Business Development Manager: £30,000 - £75,000 Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

Climate conversations are no longer reserved for environmentalists in lab coats or protesters chained to trees. From boardrooms to building sites, environmental management has become everyone’s business—especially if you're trying to stay relevant, responsible, and reputable. This CPD-accredited Environmental Management Certificate course offers a thorough introduction to the key principles, responsibilities, and strategies needed to understand environmental impact and improve sustainability across a variety of settings. Whether you’re aiming to sharpen your green credentials or looking to align with regulatory expectations, this online course delivers clear, up-to-date knowledge with a refreshingly straight-forward approach. With modules designed for accessibility, flexibility, and relevance, you’ll gain an informed perspective on pollution, waste, energy use, environmental law, and corporate responsibility. All without leaving your chair—or your tea. Course Curriculum: Module 01: Intro to Environmental Health Module 02: Waste, Pollution and Pollutants Module 03: Environment, Pollution, Climate Change and Health Module 04: Recovering Resources and Managing Waste Module 05: Food Waste Module 06: Plastic Module 07: Air Pollution Module 08: Water Module 09: Environmental Sustainability Module 10: Legal System Module 11: What is Environmental Law Module 12: International Environment Law Module 13: Environmental Organisations Module 14: National Environmental Legacy Act Module 15: The Environment and Economics Part 1 Module 16: The Environment and Economics Part 2 Module 17: Climate Change Module 18: Environmental Impact Assessment Module 19: Nature Conservation Module 20: Kyoto Protocol and Paris Agreement Module 21: Sustainable Development Module 22: Compliance and Governance of Law Module 23: Right to Information, Participation and Justice Module 24: Enforcement of Environmental Law Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Environmental Management Certificate - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Environmental Management Certificate - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Environmental Management Certificate - CPD Accredited training.

Overview of Creative Writing Course Words come alive through stories, poems, and ideas shared by creative writers. The Creative Writing Course helps people turn their thoughts into powerful writing. Whether it’s a novel that touches hearts, a children’s story that sparks joy, or a poem that expresses deep emotions, writing can make a big difference. Britain’s publishing industry is growing fast, worth over £6 billion and supporting more than 175,000 jobs. With more books being written and read every day, there are more chances than ever to become a successful writer. This Creative Writing Course teaches students how to write in many styles—fiction, non-fiction, poetry, horror, thrillers, and children’s books. You will learn how to build strong characters, write clear and real conversations, and improve your creative thinking. The course also helps with writing for business, editing your work, and creating proposals. These skills are important if you want your work to be published or used in different careers. Writers today need to know how to write for print and online readers. With independent publishers growing by 4% every year and more digital platforms available, there are many ways to share your work. The Creative Writing Course helps you become a confident writer ready for success. Whether you want to write your first book or improve your skills, this Creative Writing Course gives you the tools you need. Learning Outcomes By the end of the Creative Writing Course, students will be able to: Use basic creative writing skills to tell strong and interesting stories Write novels and non-fiction using clear structure and planning Create memorable characters and write realistic conversations Write in different styles like horror, thriller, murder mystery, and children’s stories Write poetry and improve thinking and writing skills Edit their own work and get it ready for publishing Who is this course for? Aspiring Authors – People who want to learn how to write stories, books, poems, or children’s stories and turn ideas into real writing Genre Lovers – Writers who enjoy horror, thrillers, or children’s books and want to improve their skills in these styles Business Writers – People who need strong writing skills for work, such as making proposals or writing business messages Creative Workers – Journalists, teachers, or marketers who want to add new writing skills to help in their careers Hobby Writers – Anyone who loves reading and writing and wants to learn more about writing and publishing Process of Evaluation After studying the Creative Writing Course Course, your skills and knowledge will be tested with an MCQ exam or assignment. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Creative Writing Course Course, you can order your CPD Accredited Digital / PDF Certificate for £5.99. (Each) Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. (Each) Shipping Charges: Inside the UK: £3.99 International: £10.99 Requirements You don't need any educational qualification or experience to enrol in the Creative Writing Course. Career Path After finishing the Creative Writing Course, learners can work in many writing jobs, such as: Content Writer – £18,000 to £35,000 a year Copywriter – £20,000 to £45,000 a year Editorial Assistant – £16,000 to £28,000 a year Freelance Writer – £15,000 to £50,000 a year Publishing Assistant – £18,000 to £30,000 a year Course Curriculum Module 01: Introduction to Creative Writing Introduction to Creative Writing 00:13:00 Module 02: The Development of Creative Writing The Development of Creative Writing 00:16:00 Module 03: Novel Writing Novel Writing 00:18:00 Module 04: Writing Non-Fiction Writing Non-Fiction 00:16:00 Module 05: Creating Fictional Characters Creating Fictional Characters 00:29:00 Module 06: Writing Realistic Dialogue Writing Realistic Dialogue 00:14:00 Module 07: Writing Horrors, Thriller and Murder Stories Writing Horrors, Thriller and Murder Stories 00:21:00 Module 08: Writing for Children Writing for Children 00:16:00 Module 09: Writing Poetry Writing Poetry 00:19:00 Module 10: Proposal Writing Proposal Writing 00:27:00 Module 11: Critical Thinking Critical Thinking 00:15:00 Module 12: Business Writing Business Writing 00:25:00 Module 13: Other Writings Other Writings 00:28:00 Module 14: Editing, Evaluating and Getting Published Editing, Evaluating and Getting Published 00:24:00

The English Courses For Adults Mini Bundle is specially designed to make you job-ready in customer service, education, administration, and any role requiring polished communication. By mastering English literature, English grammar, TEFL, ESOL, and telephone etiquette, you’ll have the confidence and skills employers demand. Don’t let language barriers hold you back—equip yourself to excel and secure that job. Description Effective communication is a gateway to employment in many industries, and this bundle ensures you speak, understand, and engage with professionalism. Covering English literature, English grammar, TEFL, ESOL, and telephone etiquette, the program targets the precise skills employers value in adults transitioning to the workforce or upskilling. Understanding English literature enhances your cultural literacy and critical thinking, which enriches teaching, content creation, and professional conversations. Strong English grammar is essential for clear written and spoken communication, ensuring you avoid misunderstandings in any workplace. TEFL and ESOL qualifications open doors in education and support roles for non-native English speakers. These skills demonstrate your ability to teach and assist learners of English, highly sought in diverse workplace environments. Adding telephone etiquette rounds out the package with skills crucial for frontline communication roles. Knowing how to handle calls professionally is a must-have for customer service, admin, and support roles. With this blend of English literature, English grammar, TEFL, ESOL, and telephone etiquette, you’ll be more employable and ready for workplace success. FAQ Q: Who should enroll in this bundle? Adults seeking jobs or career advancement in teaching, customer service, administration, or any role requiring strong English literature, English grammar, TEFL, ESOL, and telephone etiquette. Q: Will this help me find a job? Yes, employers prioritize candidates with clear communication skills in English literature, English grammar, TEFL, ESOL, and telephone etiquette. Q: Are these skills useful for non-native speakers? Very much so—TEFL, ESOL, and telephone etiquette are designed to support non-native speakers entering English-speaking workplaces. Q: When is the best time to start? Now. Demand for employees with these competencies in English literature, English grammar, TEFL, ESOL, and telephone etiquette is rising fast.

Breaking into investment banking isn’t about luck—it’s about preparation. The How to Become an Investment Banker Mini Bundle is your fast-track path into one of the most competitive industries on earth. Employers aren’t just looking for ambition; they’re looking for candidates who bring banking, finance, financial analysis, professional telephone etiquette, and crisis-ready cashflow management to the table. If you're serious about becoming an investment banker, this bundle isn’t just a good idea—it’s a must. Description Investment banking doesn’t wait for anyone. Roles get filled fast, and only the most prepared candidates stand out. With this bundle, you cover all the bases employers are checking for. A deep understanding of banking? Check. Real-world grounding in finance? Check. Strong fundamentals in financial analysis? Check. And that's just the start. Your ability to command professional conversations through excellent telephone etiquette and maintain control with cashflow management in crisis situations adds another layer of credibility. These aren’t abstract traits—they’re deal-breakers. Recruiters are paying attention, and the difference between "maybe" and "hired" is often about composure and communication. Top-tier investment banking firms want sharp minds with an equally sharp presentation. If you’ve got the finance and banking know-how but lack the polish of telephone etiquette or the confidence to navigate cashflow management in crisis, this bundle fixes that. Fast. This is more than a learning opportunity—it’s a positioning strategy. You’ve seen others take the roles you wanted. Now’s the time to take yours. FAQ What kinds of roles will this help me get? Entry-level investment banking analyst, associate roles, corporate development positions, client advisory, and many others. These roles prioritize banking, finance, and financial analysis. If you can pair those with excellent telephone etiquette and an understanding of cashflow management in crisis, you become the well-rounded candidate everyone’s looking for. Why are soft skills like telephone etiquette included? Because investment banking is client-facing. No matter how strong your financial analysis is, poor telephone etiquette can cost you the deal—or the job. Communication is part of the currency in this field. What makes this bundle urgent right now? Hiring cycles move quickly in banking and finance. Positions open and close in weeks, sometimes days. If you don’t have the right financial analysis tools or knowledge of cashflow management in crisis, others will. Don’t miss your window.

Sales and marketing are no longer just about pitching products—they're about understanding people, patterns, and persuasion. This course is crafted for learners keen to grasp the essentials of both disciplines while developing sharp negotiation techniques along the way. It’s designed with a keen focus on strategy, consumer psychology, and smart communication—blended with techniques to help you navigate professional scenarios with confidence and clarity. From decoding buyer behaviour to crafting impactful messages, you’ll explore the core frameworks that drive successful campaigns and confident conversations. Whether you're aiming to refine your pitch, attract new customers, or negotiate smarter deals, this guide gives you a strong foundation to build upon. The added career segment rounds things off neatly, offering practical insights into professional growth and industry expectations. ________________________________________________________________________ Key Features: CPD Certified Sales & Marketing with Negotiation Skills With Complete Career Guide 11 Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum: Sales and Marketing Sales Part Module 01: Understanding the Talk Module 02: Getting Prepared to Make the Call Module 03: Creative Openings Module 04: Making Your Pitch Module 05: Handling Objections Module 06: Sealing the Deal Module 07: Following Up Module 08: Setting Goals Module 09: Managing Your Data Module 10: Using a Prospect Board Marketing Part Module 01: What is Marketing? Module 02: Common Marketing Types (I) Module 03: Common Marketing Types (II) Module 04: The Marketing Mix Module 05: Communicating the Right Way Module 06: Customer Communications Module 07: Marketing Goals Module 08: The Marketing Funnel Module 09: Marketing Mistakes (I) Module 10: Marketing Mistakes (II) Negotiation Skills Module 01: Negotiation Techniques Module 02: Conflict Management Module 03: Influencing People Module 04: Handling Objections ________________________________________________________________________ Complete Career Guide for Sales & Marketing with Negotiation Skills (A to Z) This isn't just a course; it's your ticket to thriving in the sector and your roadmap to the Sales & Marketing. In addition to mastering the essentials of Sales & Marketing, you'll also gain valuable skills in CV writing, job searching, communication, leadership, and project management. These 9 complementary courses are designed to empower you at every stage of your journey. Stand out in your career, from crafting a winning CV to excelling in interviews. Develop the leadership skills to inspire your team and efficiently manage projects. This holistic approach ensures you're not just job-ready but career-ready. Enrol today, and let's build your success story together in Sales & Marketing. Your dream career starts here! List of career guide courses included in Sales & Marketing with Negotiation Skills With Complete Career Guide: Course 01: Professional CV Writing and Job Searching Course 02: Communication Skills Training Course 03: Career Development Training Course 04: Time Management Course 05: Returning to Work Training Course 06: Level 3 Diploma in Project Management Course 07: Leadership Skills Course 08: Body Language Course 09: Interview and Recruitment ________________________________________________________________________ Learning Outcomes: Develop effective communication skills for successful sales interactions. Demonstrate strategic preparation and planning for sales calls and pitches. Craft compelling and creative openings to capture customer interest. Master objection-handling techniques to overcome customer hesitations. Implement negotiation skills and conflict management in sales scenarios. Create and execute comprehensive marketing strategies, avoiding common mistakes. ________________________________________________________________________ Accreditation All of our courses, including this Course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Course, you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we recommend renewing them every 12 months. Assessment At the end of the courses, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring to excel in sales and marketing roles. Entrepreneurs seeking to enhance their business development skills. Marketing professionals aiming to refine their strategic approach. Anyone looking to master negotiation and conflict resolution techniques. Career path Sales Executive - £25K to 45K/year. Marketing Coordinator - £22K to 38K/year. Business Development Manager - £30K to 55K/year. Account Manager - £28K to 50K/year. Marketing Specialist - £25K to 42K/year. Certificates 11 CPD Accredited e-Certificates Digital certificate - Included 11 CPD Accredited Hard Copy Certificates Hard copy certificate - Included

The Regional Sales Executive Course is designed to sharpen your sales approach with a clear focus on effective communication and strategic customer engagement. This course guides you through every stage of the sales journey—from initiating conversations to closing deals and maintaining fruitful client relationships. Whether you are new to sales or aiming to refine your techniques, this course provides a structured path to boost your confidence and results in regional sales environments. Through carefully crafted modules, you will master the art of preparing calls, crafting compelling openings, delivering persuasive pitches, and handling objections with ease. You’ll also learn essential skills for setting goals, managing prospects, and following up effectively to ensure continued success. All content is delivered online, enabling you to learn at your own pace and fit study comfortably around your schedule. This course combines practical sales strategies with data management insights, making it a valuable resource for anyone looking to enhance their sales performance in regional markets. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module One: Understanding the Talk Module Two: Getting Prepared to Make the Call Module Three: Creative Openings Module Four: Making Your Pitch Module Five: Handling Objections Module Six: Sealing the Deal Module Seven: Following Up Module Eight: Setting Goals Module Nine: Managing Your Data Module Ten: Using a Prospect Board Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Regional Sales Executive training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Regional Sales Executive training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

In today’s fast-paced world, excellent customer service is the backbone of every successful business. The Customer Service Diploma Level 3 provides a deep dive into the essential principles of exceptional customer care, giving you the tools to stand out in this competitive field. By studying key concepts such as communication, problem-solving, and understanding customer needs, you’ll develop a solid foundation to handle diverse customer scenarios with confidence and professionalism. Whether you're looking to enhance your current career or pursue a new direction, this course is designed to equip you with the core knowledge necessary for long-term success in customer service. The course covers a wide range of topics, from customer expectations to resolving complaints with ease. Understanding the psychology behind customer decisions and learning how to manage difficult conversations can make a significant difference in your career. With flexible, online learning, you can study at your own pace, making it ideal for those balancing other commitments. As customer service continues to evolve, this diploma ensures you stay ahead of the curve, helping you build strong relationships and contribute positively to your organisation’s reputation. So, whether you’re in retail, hospitality, or any service industry, this course will guide you toward a brighter, more rewarding future. ________________________________________________________________________ Learning Outcomes: Recognize the core values and mission of a business. Cultivate a positive mindset for effective customer interactions. Identify and address diverse customer requirements and concerns. Implement strategies for fostering repeat business. Enhance verbal and written communication techniques for customer service. Acquire skills to recover difficult customers and know when to escalate. ________________________________________________________________________ Key Features: CPD Certified Customer Service Diploma Level 3 With Complete Career Guide 10 Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum: Module 01: Who We Are and What We Do Module 02: Establishing Your Attitude Module 03: Identifying and Addressing Customer Needs Module 04: Generating Return Business Module 05: In-Person Customer Service Module 06: Giving Customer Service over the Phone Module 07: Providing Electronic Customer Service Module 08: Recovering Difficult Customers Module 09: Understanding When to Escalate Module 10: Communication Skills Module 11: To Do Lists Module 12: Organizing Your Inbox Module 13: Negotiation Techniques ________________________________________________________________________ Complete Career Guide for Customer Service Diploma Level 3 (A to Z) List of career guide courses included in Customer Service Diploma Level 3 With Complete Career Guide: Course 01: Professional CV Writing and Job Searching Course 02: Communication Skills Training Course 03: Career Development Training Course 04: Time Management Course 05: Returning to Work Training Course 06: Level 3 Diploma in Project Management Course 07: Leadership Skills Course 08: Body Language Course 09: Interview and Recruitment Accreditation All of our courses are fully accredited, including this Customer Service Diploma Level 3 Course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Customer Service . Certification Once you've successfully completed your Customer Service Diploma Level 3 Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Customer Service Diploma Level 3 Course certification has no expiry dates, although we do recommend that you renew them every 12 months. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Customer Service Course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Customer Service Course is ideal for: Individuals aspiring to excel in customer service roles. Professionals seeking to enhance communication and problem-solving skills. Those working in retail, hospitality, or service-oriented sectors. Individuals aiming to improve their telephone and electronic customer service skills. Anyone looking to develop negotiation techniques and organisational skills. Requirements Learners do not require any prior qualifications to enrol on this Customer Service Course. You just need to have an interest in Customer Service Course. Career path After completing this Customer Service Course you will have a variety of careers to choose from. The following job sectors of Customer Service Course are: Customer Service Representative - £20K to 30K/year. Call Centre Operator - £18K to 25K/year. Retail Supervisor - £22K to 28K/year. Sales Support Coordinator - £24K to 32K/year. Administrative Assistant - £20K to 25K/year. Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Course Overview This BSL online course is updated and includes every essential sign and their meanings. The course is divided into two parts, Level 1 and Level 2. The first part covers everything from fingerspelling to forming sentences. You'll learn how to introduce yourself and say about your family too. Basic topics like colours, transports, weather, hobbies etc are included here. Part two dives into more real world conversational topics from where you can easily learn the language to use it daily. From home to professional environment you can learn every nuance signs to make you an expert with this language. The bsl online course covers all your needs and beyond to get an excellent grip and understanding of the language. Extra Included: Free Accredited Certificate Included Lifetime Access Free Student ID Card Learning Outcome Master fluent BSL communication skills. Develop effective conversations in BSL. Understand the nuances of sign language grammar. Foster inclusion in the deaf and hard-of-hearing community. Who is this Advanced Diploma in British Sign Language (BSL) Course for? This course is perfect for anyone with basic BSL knowledge who wants to advance their skills. It's ideal for professionals in education, healthcare, or customer service, as well as anyone looking to communicate better with the Deaf community. Entry Requirements There are no formal prerequisites for this course. It is open to anyone with an interest in British Sign Language, particularly those who have completed a basic BSL course or have prior exposure to the language. A foundational understanding of BSL is beneficial to get the most out of the advanced content.

Being in charge of people is no easy task—especially when you’re dealing with different personalities, office politics, awkward meetings, and the mystery of who keeps stealing your lunch from the fridge. This HR & Leadership Management Course is designed to help you face those challenges with clarity, confidence, and a good strategy. Whether you're leading a team or stepping into a human resources role, this course walks you through how to manage people, solve problems, and keep the workplace running smoother than the office kettle. From handling difficult conversations to guiding team performance, this course offers insight into how successful leaders think, speak, and act. You'll learn how HR shapes hiring, policies, and team culture, while leadership shows up in decision-making, motivation, and setting the tone for others to follow. Whether you're managing two people or two hundred, this HR & Leadership Management Course gives you a clear path to stronger communication, better decisions, and fewer “we need to talk” emails. It’s all online, self-paced, and fits around your schedule—no awkward role-plays or forced group tasks, just solid knowledge delivered in a simple, straightforward way. This bundle includes the following courses: Course 01: HR (Human Resources) Course 02: Leadership and Management Key Features Accredited by CPD Instant e-certificate Fully online, interactive HR & Leadership Management course with audio voiceover Self-paced learning and laptop, tablet, and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Enrol now in this HR & Leadership Management course to excel! How You will be Benefited from HR & Leadership Management Bundle All through this self-paced training, you will get engaging learning materials and acquire the necessary knowledge to work with various concepts to gain a competitive advantage in the employment market. Accreditation All of our courses included in this HR & Leadership Management bundle are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your HR & Leadership Management course, you will immediately be sent digital certificates for the bundle courses. CPD 30 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone with a knack for learning new skills can take this HR & Leadership Management bundle. Requirements There are no formal requirements for this bundle courses to be enrolled. Career path This HR & Leadership Management bundle of courses will help you to uplift your career. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.