2323 Courses in Cardiff delivered On Demand

Begin your exploration into the realm of 'Performance Coaching' with our expertly designed course. Across thirteen engaging modules, this curriculum introduces learners to the core concepts and advanced strategies in performance coaching. The journey starts with an introduction to the fundamental aspects of this field, laying a strong base for subsequent learning. Progressing through the course, participants gain insights into the nuances of the coach-client relationship, various coaching and mentoring models, and the ethical considerations vital in this profession. Essential skills like effective communication, personal, management, and organisational skills are thoroughly covered, equipping learners with a well-rounded skill set. The course culminates with advanced topics including the intricacies of Neuro-Linguistic Programming (NLP), the relationship between stress and performance, and practical guidance on establishing oneself as a professional coach. Learning Outcomes Acquire an in-depth understanding of the foundational principles of performance coaching. Develop the ability to build and maintain productive coach-client relationships. Master various coaching and mentoring models, applying them effectively in diverse scenarios. Gain proficiency in essential skills such as communication, personal and organisational management. Learn to apply NLP techniques and understand the dynamics of stress in enhancing performance. Why choose this Performance Coaching course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Performance Coaching course for? Individuals aspiring to become professional performance coaches. Managers and leaders seeking to enhance their coaching skills. Professionals in human resources aiming to improve employee performance. Educators and trainers looking to incorporate coaching techniques into their practice. Anyone interested in personal development and improving their coaching ability. Career path Performance Coach: £30,000 - £60,000 Human Resources Manager: £35,000 - £70,000 Corporate Trainer: £25,000 - £50,000 Leadership Development Specialist: £40,000 - £75,000 Organisational Development Consultant: £45,000 - £80,000 Life Coach: £25,000 - £55,000 Prerequisites This Performance Coaching does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Performance Coaching Introduction to Performance Coaching 00:15:00 Module 02: The Coach/Client Relationship The Coach/Client Relationship 00:19:00 Module 03: Coaching and Mentoring Models Coaching and Mentoring Models 01:02:00 Module 04: Ethical Aspects of Coaching and Mentoring Ethical Aspects of Coaching and Mentoring 00:34:00 Module 05: Effective Communication Skill Effective Communication Skill 00:23:00 Module 06: Personal Skills Personal Skills 00:22:00 Module 07: Management Skills Management Skills 00:25:00 Module 08: Organisational Skills Organisational Skills 00:22:00 Module 09: Motivation and Mindset Motivation and Mindset 00:24:00 Module 10: Key Themes of NLP Key Themes of NLP 00:21:00 Module 11: The Relationship Between Stress and Performance: The Inverted-U Theory The Relationship Between Stress and Performance: The Inverted-U Theory 00:18:00 Module 12: Leadership Under Pressure Leadership Under Pressure 00:17:00 Module 13: Setting Up as a Coach Setting Up as a Coach 00:24:00 Assignment Assignment - Performance Coaching 00:00:00

The Hazard Analysis and Critical Control Point (HACCP) system is a logical, scientific method for reducing the risks to food safety during food manufacturing and food production. HACCP is a preventive system that ensures the safe production of food products that can be applied to food manufacturing, shipping, distribution, food service, catering, the hotel industry and at home as well. If you are running a food business or are planning to start one, you must have a strategy or procedure in place that adheres to the Hazard Analysis and Critical Control Point (HACCP) principles. Through HACCP, you can manage food safety hazards seamlessly and achieve customer satisfaction is the main target of a food business. Moreover, customer satisfaction leads to customer retention, which increases brand awareness. HACCP can also help with the hygiene rating of a business. If you want to comply with HACCP but don't know where to start, enrol in our HACCP bundle course, as we will dive deep into all the principles of HACCP. Along with this HACCP Training course, you will get 10 premium courses, an originalhardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This HACCP Training Bundle Consists of the following Premium courses: Course 01: HACCP Training Course 02: Food Allergen Awareness Course 03: How to Improve Your Food Hygiene Rating Course 04: Diabetes Care Diploma Course 05: Immunity Boosting Food Course 06: Improving Personal Health and Nutrition Level 3 Course 07: Ketogenic Diet: Lose Weight & Feel Amazing Course 08: Herbalist: Cold and Flu Remedies Course 09: First Aid Training Course 10: Effective Communication Skills Course 11: Personal Hygiene Learning Outcomes of our Course: Acquire knowledge of HACCP and the food safety legislation Get a detailed overview of the food safety hazards Learn how to plan and create a HACCP system Explore all the seven principles of HACCP Gain an acute understanding of how to implement the HACCP system Become fully aware of the HACCP alternatives Enrol now !! We will start the course by taking you through HACCP, food safety legislation and food safety hazards. You will then learn how to plan the HACCP system and create the HACCP system accordingly. You will also learn about all the principles of HACCP in-depth as well as how to implement each principle. Lastly, we will cover the HACCP alternatives. Courses Curriculum Here is the curriculum breakdown of the course: Module 01: Introduction Module 02: HACCP and Food Safety Legislation Module 03: Food Safety Hazards Module 04: Planning a HACCP System Module 05: Creating the HACCP System Module 06: Principle 1: Hazard Analysis Module 07: Principle 2: Critical Control Points Module 08: Principle 3: Critical Limits Module 09: Principle 4: Monitoring Critical Control Points Module 10: Principle 5: Corrective Action Module 11: Principle 6: Verification of the HACCP System Module 12: Principle 7: Documentation Module 13: Implementing the HACCP System Module 14: HACCP Alternatives Here is a list of other additional courses that come with this course: Course 01: Food Allergen Awareness Course 02: How to Improve Your Food Hygiene Rating Course 03: Diabetes Care Diploma Course 04: Immunity Boosting Food Course 05: Improving Personal Health and Nutrition Level 3 Course 06: Ketogenic Diet: Lose Weight & Feel Amazing Course 07: Herbalist: Cold and Flu Remedies Course 08: First Aid Training Course 09: Effective Communication Skills Course 10: Personal Hygiene Certificate: PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This self-paced course is suitable for anyone who: Is planning to work in a restaurant or own a restaurant Has a profession that requires knowledge of HACCP Wants to educate themselves about HACCP Requirements This HACCP Training course has been designed to be fully compatible with tablets and smartphones. Career path By the end of this HACCP course, learners will be able to take the steps towards starting a new career. Here are a few career options they can opt for: Restaurant Manager - £18,000 to £28,000 per annum Food Manufacturing Inspector - £20,000 to £35,000 per annum Head Chef - £23,000 to £50,000 per annum Certificates Certificate of completion Digital certificate - Included

Enhance your communication skills with our comprehensive masterclass. From crafting engaging speeches to delivering impactful presentations, this course provides practical insights and techniques to excel in verbal communication. Enrol now and take your communication skills to the next level!

Learn how to improve your communications, boost your effectiveness -- and enhance your relationships! Includes Good Communication, Questioning & Listening, Face-to Face, Telephone, Writing and Fixing Communication.

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by CPD UK & Quality License Scheme Tutor Support Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime With 1 year access to the course materials Online Learning Learn from anywhere, whenever you want In this course, you will master the skills of effective communication by learning the key principles and techniques to express your thoughts, ideas and emotions clearly and confidently. You will enhance your listening skills and adapt communication styles in various situations. This course at a glance Accredited by CPD UK Endorsed by Quality Licence Scheme Understand 6 barriers to effective communication. Recognise 9 tips for improving your communications skills. Understand 6 ways to stand out from the crowd. Learn about your natural behavioural and communication style. Recognise the 10 commandments of communication to build trust. Get to know the importance of non-verbal communication and why non-verbal communication matters in the workplace. Learn the importance of good communication skills in business. Recognise how to get comfortable speaking extemporaneously. Understand to focus on earning respect instead of laughs. Know how to work as a team depends on good communication. Learn to set ground rules for the team. Why Communication Course right for you? This online communication course will help you set the solid foundation of the communication kills also help you understand its benefits. You will also learn about the 6 barriers to effective communication 9 tips for improving your communications skills and 6 ways to stand out from the crowd with this comprehensive online course. This online course will also help you understand your natural behavioural and communication style and personal communication style. By taking this extensive online communication course, you will also learn the importance of listening in communication, the 10 commandments of communication to build trust, and the importance of non-verbal communication. By the end of the course, you will obtain extensive knowledge and understanding of how to read body language and use the same both personally and professionally. Communication Course Details Accredited by CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.   The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Course Curriculum Introduction Introduction What You Should Know About Communication 6 Barriers to Effective Communication 9 Tips for Improving Your Communications Skills 6 Ways to Stand Out from the Crowd Understanding Your Natural Behavioral and Communication Style Reading Behavioral Clues to Myers-Briggs Personality Types: Extraversion/Introve Communicating with the Four DISC Styles Understanding Your Personal Communication Style - Why it is Important How Communication Styles Can Influence Workplace Culture The Importance of Listening in Communication The 10 Commandments of Communication to Build Trust Body Language of Listeners Important Active Listening Skills and Techniques to Understand Someone's Needs Active Listening: Avoid Miscommunication with Clients and Colleagues How Listening Impacts Conflict The Importance of Non-Verbal Communication Communicating with Your Body How to Learn Body Language How to Learn Another Culture's Non-verbal Cues The Importance of Non-Verbal Communication Why Nonverbal Communication Matters in the Workplace Developing Good Communication Skills is Key in Business Ask for Honest Feedback Start and End with Key Points Get Comfortable Speaking Extemporaneously Get to Know Your Audience. Focus on Earning Respect Instead of Laughs Working as a Team Depends on Good Communication Encourage Trust and Cooperation Among Employees on Your Team Delegate Problem-solving Tasks to The Team Delegate Problem-solving Tasks to The Team Set Ground Rules for The Team Facilitate Communication Review Who should take this course? This comprehensive communication course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge ofcommunication. Entry Requirements There are no academic entry requirements for this communication course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This communication course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Certification Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Level 2 Certificate in Customer Service (CPD) *** Did you know happy customers share their experience with up to 9 people, while unhappy ones could tell up to 16? *** That's why Customer Service Training is so important, especially for those in roles where they interact with customers a lot, like customer service reps. These jobs can involve facing tough problems that need quick solutions. Our amazing Customer Service Training course is designed to give participants the skills they need to handle difficult customers, offer top-notch Customer Service, and keep customers coming back. This CPD Accredited Customer Service Training course is all about improving Customer Service and interpersonal skills. After completing our Customer Service Training course, you'll be better equipped to provide great Customer Service, whether you're on the phone, online, or in person-ensuring the best experience for your customer every time. Key Features: This Level 2 Certificate in Customer Service (CPD) Course Includes: This Customer Service Course is CPD Certified Free Certificate Level 2 Certificate Developed by Specialist Lifetime Access Level 2 Certificate in Customer Service (CPD) Course Curriculum : Module 01: Fundamentals of Customer Service Module 02: Qualities of Effective Customer Service Module 03: Relationship Management of Customers Module 04: Effective Communication with Customers Module 05: Managing and Resolving Customer Complaints Module 06: Telephone-based Problem Solving Module 07: Enhancing Customer Service Skills Learning Outcomes: Identify key elements of effective customer service. Apply principles for delivering exceptional customer service experiences. Implement strategies for successful customer relationship management. Demonstrate effective communication skills with customer service. Navigate and resolve customer complaints with confidence. Employ problem-solving techniques for phone-based customer interactions. Certification After completing this Level 2 Certificate in Customer Service (CPD) course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Level 2 Certificate in Customer Service (CPD) course is suitable for: Aspiring customer service professionals seeking fundamental knowledge. Individuals aiming to enhance their customer service skills. Those interested in mastering effective communication with customers. Professionals desiring to manage and resolve customer complaints. Anyone pursuing proficiency in telephone-based problem-solving in customer service. NB: This is not a regulated course. To get a regulated course, you can choose: Level 1 Certificate in Customer Service (RQF) Level 2 Certificate in Customer Service (RQF) Level 2 Certificate in Principles of Customer Service Level 2 Award in Customer Service (RQF) Level 2 Diploma in Customer Service (RQF) Requirements This course is open to all. Career path Customer Service course opens a range of job offers in the UK, including: Customer Service Advisor - £20K to 24K/year. Front Desk Receptionist - £20K to 24K/year. Customer Support Specialist - £20K to 24K/year. Customer Service Representative - £18K to 24K/year. Retail Sales Assistant - £16K to 22K/year. Call Centre Operator - £17K to 25K/year. Hotel Receptionist - £17K to 23K/year. Certificates Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.