8864 Courses in Cardiff delivered On Demand

Understand why concentration, curiosity and clarity is so important in communication. Understand the many pitfalls and benefits to listening. The bottom line is that it builds effective relationships-the heart of earning and keeping customers. Use listening to increase understanding in any situation you experience. Learning Objectives The following are some of the key outcomes in this course: Assess your listening skills Test your listening and interpretations skills Describe the benefits of effective listening Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

We will show you how to engage audiences throughout your presentation by being interactive and keeping it conversational. Understand how to keep your verbal, vocal, and visual messages congruent to increase likeability, believability, credibility, and persuasiveness. Be prepared and think through the presentation from start to finish and anticipate any problems. Learning Objectives Define the new language in sales persuasion, Identify the three V's of communication, Select objectives for your presentation, Analyze your audience Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

***Note: Offer is Valid for the First 10 Learners Only*** DET: Level 5 Diploma in Education and Training (RQF) Are you passionate about teaching? Would you like to pursue a career in the education sector? If the answer is yes, the Focus Awards Level 5 Diploma in Education and Training (RQF) course is the perfect one to land a job with an average salary of £30,000 per year in the UK. Our meticulously designed curriculum covers various essential topics, from understanding educational theories to effective teaching methodologies. The Focus Awards Level 5 Diploma in Education and Training (RQF) course will boost your tutor skills. At the end of the period, you will be able to demonstrate proficient teaching and instructional skills and assess and evaluate student progress plus performance accurately. The Focus Awards Level 5 Diploma in Education and Training (RQF) course is not just about obtaining a diploma; it's about embracing your passion, unlocking your potential, and making a lasting impact on the lives of your future students. Why this Job Ready Program is a Perfect Package for You! So, what sets us apart from other programs? Let's dive into the exceptional benefits you'll experience when you join our {Course_Title}: Personalised Guidance: Our experienced mentors will provide one-on-one counselling sessions tailored to your specific needs. Whether you're a beginner or have some experience, we will guide you towards honing your skills and developing a strong foundation in Business Analysis. One-On-One Consultation Sessions with Experts: Gain invaluable insights and guidance from seasoned professionals. Our consultation sessions provide you with insider tips, tricks, and advice, empowering you to navigate the industry with confidence and expertise. Extensive Job Opportunities: We have established partnerships with numerous companies actively seeking professionals. Through our network, we'll connect you with exclusive job openings that are not easily accessible elsewhere. Our aim is to maximise your employment prospects and provide you with a range of exciting opportunities to choose from. Interview Preparation: We provide you with access to a comprehensive database of potential interview questions curated over years of industry experience. Walk into your interviews confident, well-prepared, and ready to impress. Get Unlimited Access to Entire Library: Enjoy unlimited access to our entire course library for a year. Seize this golden opportunity to advance your skills and achieve new heights! Money-Back Guarantee: Your satisfaction is our top priority. We are confident in the quality of our training and support, which is why we offer a 100% money-back guarantee. So enrol in this DET: Level 5 Diploma in Education and Training (RQF) course to begin a smooth career in the education industry. Why choose focus awards? Focus Awards is recognised and regulated by Ofqual (The Office of Qualifications and Examinations Regulation) in the United Kingdom. Focus Awards qualification is respected worldwide, opening doors to diverse career opportunities. Therefore, the Level 5 Diploma in Education and Training (RQF) course is one of the best in the market due to Focus Awards accreditation. Stay ahead of the curve with the cutting-edge teaching methods and technologies of the Focus Awards. Benefits you will gain from this Focus Awards Level 5 Diploma in Education and Training (RQF): High-quality digital learning materials Intuitive e-learning platform Top-notch education standard Globally recognised certification Modules are available 24/7 for your convenience Exceptional customer support services DET: Level 5 Diploma in Education and Training (RQF) Curriculum Break Down and Credit Information for DET: Level 5 Diploma in Education and Training (RQF): The DET course has two unit groups in the curriculum. To achieve the qualification, learners must gain at least 120 credits (Group A - 75 credits and Group B - 45 credits). A minimum of 61 credits will have to be from Level 5. DET Group A-Mandatory Units: Unit 01: Teaching, Learning and Assessment in Education and Training [Achievement of the unit Theories, principles and models in education and training is a prerequisite for this unit.] Guidance to Achieving the Unit: Assignment Unit 02: Developing Teaching, Learning, and Assessment in Education and Training Guidance to Achieving the Unit: Assignment Unit 03: Theories, Principles and Models in Education and Training Guidance to Achieving the Unit: Assignment [Achievement of this unit is a prerequisite for the unit Developing Teaching, learning, and Assessment in education and training] Unit 04: Wider Professional Practice and Development in Education and Training Guidance to Achieving the Unit: Assignment DET Group B- Optional Units Unit 01: Developing, Using and Organising Resources in a Specialist Area Unit 02: Inclusive Practice Unit 03: Effective Partnership Working in the Learning and Teaching Context Guidance to Achieving the Units: Study Material Assignment Teaching Practice Requirement To get this level 5 DET qualification, you must practise for at least 100 hours and provide proof of your involvement in teaching groups of students. A crucial component of excellent beginning teacher preparation is the practice component. Each unit in this certificate has a unique practice requirement. Transfer of Practice There is no transfer of practice from a prior Level 3 Award in Education and Training(AET), including an approach that has been watched and assessed. Trainee teachers who have earned the Level 4 Certificate in Education and Training(CET) may apply twenty hours of practice and two hours of course that was observed and assessed towards the Level 5 Diploma in Education and Training's (DET) practice requirements. At least eight observations must be made, each lasting at least eight hours. Any observed practice finished as a part of the Level 3 Award in Education and Training is not included. Every single observation must last at least 30 minutes. Practice for the Education and Training units must occur in a classroom setting. A minimum of eight observations, of course, are required. The following necessary units must be connected to the eight observations: Teaching, learning, and assessment in education and training (Level 4) Developing teaching, learning, and assessment in education and training (Level 5). Qualification Study Time of Level 5 Diploma in Education and Training (DET - Previously DTLLS) Total Qualification Time of Level 5 Diploma in Education and Training (DET - Previously DTLLS): TQT is the approximate time a learner must complete all the course requirements to acquire his qualification. It entails preparing for classes, learning, researching, taking tests, etc. Total Qualification Time for this Level 5 Diploma in Education and Training (DET - Previously DTLLS) course - 1200 hours. Guided Learning Hours of Level 5 Diploma in Education and Training (DET - Previously DTLLS): GLH is the approximate duration a learner will require to meet all the course objectives for gaining his qualification under the presence of a supervisor or tutor. Total Guided Learning Hours for this course - 360 Who is this course for? DET: Level 5 Diploma in Education and Training (RQF) This DET: Level 5 Diploma in Education and Training (RQF) course is designed for those who want to work in the educational field as a competent professional. It provides excellent training to individuals who wish to obtain a sought-after educational and training qualification. Requirements DET: Level 5 Diploma in Education and Training (RQF) Learners must meet the following minimum criteria: Reading and communication skills should be adequate to meet the requirements of the training. Do not have a criminal background which prevents them working, with young people or vulnerable adults, as a teacher. Hold a relevant qualification at a level above that of their learners; ideally at least Level 3 in their area of specialism The minimum core of literacy, language, numeracy and ICT Career path DET: Level 5 Diploma in Education and Training (RQF) Lecturer / Teacher Assistant Teacher Coach or Trainer Teacher Primary School Teacher Secondary School Teacher Private Tutor Freelance Teacher/Trainer Certificates Hard Copy Certificate Hard copy certificate - Included

Enhance your healthcare communication skills with the British Sign Language (BSL) - Health and Medical Signs course. Gain comprehensive BSL knowledge and master medical terminology through interactive videos and quizzes. Ideal for healthcare professionals and anyone interested in bridging communication gaps in medical contexts. Enroll now for a globally recognized CPD certification.

In today's fast-paced and interconnected world, mastering Basic Telephone EtiquetteSkills is more crucial than ever. Telephone Etiquette ensures that every call you handle is professional, efficient, and courteous, which is essential in both daily life and your professional career. Learning Telephone Etiquette can significantly enhance your job prospects in the UK, where excellent communication skills are highly valued. In fact, mastering Telephone Etiquette can open doors to various roles in customer service, administration, and support, with average salaries ranging from £18,000 to £25,000 per year. The demand for professionals with strong Telephone Etiquette skills is on the rise, with the customer service sector growing by approximately 5% annually. By enrolling in this course, you will learn how to prepare for calls, handle difficult situations, and practice best Telephone Etiquette, making you an invaluable asset to any organization. Whether you're looking to improve your personal interactions or seeking career advancement, Telephone Etiquette is a skill that will set you apart. Key Features: CPD Certified Basic Telephone Etiquette Skills Course Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Telephone Skills Module 02: Preparing for the Call Module 03: Answering Calls Module 04: Conducting a Business Call Module 05: Handling Difficult Situations Module 06: Holding and Transferring Calls Module 07: Ending the Call Module 08: Telephone Etiquette for Customer Service Module 09: Best Practices of Telephone Etiquette Learning Outcomes: Cultivate confident call handling with strategic preparation techniques. Master the art of conducting seamless and impactful business conversations. Navigate and resolve challenging situations with poise and professionalism. Acquire proficiency in the seamless transfer of calls. Enhance your telephone etiquette to provide exceptional customer service. Apply best practices, setting yourself apart as a communication virtuoso. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Basic Telephone Etiquette Skills course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Basic Telephone Etiquette Skills. Moreover, this course is ideal for: Professionals seeking to refine their telephone communication skills. Customer service representatives aiming for excellence in phone interactions. Individuals aspiring to enhance their business communication finesse. Team members involved in call handling and transfers. Anyone looking to elevate their overall telephone communication competency. Requirements There are no requirements needed to enrol into this Basic Telephone Etiquette Skills course. We welcome individuals from all backgrounds and levels of experience to enrol into this Basic Telephone Etiquette Skills course. Career path After finishing this Basic Telephone Etiquette Skills course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Basic Telephone Etiquette Skills are: Customer Service Representative - £18K to 25K/year. Receptionist - £16K to 22K/year. Office Administrator - £18K to 24K/year. Call Centre Operator - £17K to 23K/year. Telemarketer - £16K to 20K/year. Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Workplace Problem Solving Approved Online Training

Office and Reception Management Certification It takes specific skills and an understanding of the dynamics of people, in order to efficiently run an office. This Office & Reception Management Certificate course is designed to provide an employee with those exact skills. Demonstrating organisational competence in this field opens doors to advancing an employee's career in the business. This programme consists of 18 modules, designed to provide an insight into what is expected from a person working in an office environment. The industry-approved certificate provides the employee with confidence-building skills, to enable them to move up in their career. What's Covered in the Course? The 18 modules cover both office management and interpersonal problem-solving skills, as well as providing insight into the way in which the employee tends to react in these situations. The office receptionist performs a vital role as the 'face of the business', creating a first impression that influences visitors' perceptions of the organisation's culture. Communication skills, teamwork and office administrative systems, basic financial management - managing petty cash and office supplies - are also included, as well as the planning and scheduling of meetings, minute-taking and report-writing. As the person in this position usually deals with colleagues at all levels of the organisation, it is important that they understand managerial issues and responsibilities. Performance management and appraisals, staff promotions, recruitment and selection and compliance with equal opportunities and diversity in the workplace legislation are all covered, together with the importance of good health and safety practices. The use - and abuse - of social media and its role in the office environment brings the learner up-to-date with the current thinking in this field. The team member will learn: How to handle staff and understand their performance; The legal side of various policies and health and safety; Communication; How to deal with customers and colleagues; Financial aspects: petty cash and office supplies; Office layouts; The art of delegation; Social media; How to handle meetings, including chairing them. What are the Benefits of the Course? There are a number of clear benefits of completing this Office & Reception Management certificate, including: A professional front-line receptionist improves the image of your business; The ability to study at the employee's pace and in the comfort of their own home; Easy internet-based access to study material on any device; Short, sharp, structured organisation of learning materials; Industry-approved certification.

Productivity is all about managing your resources efficiently. Business leaders in successful organization incorporate various management strategies to

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | 10 CPD Courses | Lifetime Access | 24/7 Tutor Support

Level 3, 4 & 5 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 10 CPD Courses | Lifetime Access