Name: Customer Service Level 2
Price: 25 GBP
Availability: InStock

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong id="isPasted" fr-original-style="" style="font-weight: 700; box-sizing: border-box;">About the Certificate</strong><br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">KYC/CDD is a critical element for effectively managing the risks posed by potential clients (thus protecting the organization against criminals, terrorists, and Politically Exposed Persons (PEPs) who might present a higher risk) and possible dubious actions by existing customers that need to be regularly reassessed.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">This certificate course provides essential knowledge for KYC and CDD procedures which are key tools in assessing customer risk and a legal requirement to comply with Anti-Money Laundering (AML) and Counter-Terrorist Financing (CFT) laws. Effective KYC/CDD involves knowing a customer&rsquo;s identity and their financial activities, ongoing monitoring of business activities, and identifying and mitigating the AML/CFT risk a business relationship may pose on the regulated entity.</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This Level 3 Certificate is accredited by the London Institute of Banking &amp; Finance (LIBF) in the UK.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Expected Learning Outcomes</strong><br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">&bull; Understand the importance of adopting effective KYC/CDD policies and procedures in a regulated entity<br fr-original-style="" style="box-sizing: border-box;">&bull; Review international guidance on the essential elements of KYC standards and the applicable regulatory framework<br fr-original-style="" style="box-sizing: border-box;">&bull; Have the ability to establish and maintain a solid KYC/CDD programme<br fr-original-style="" style="box-sizing: border-box;">&bull; Successfully assess the different levels of KYC/CDD that can be applied by an entity<br fr-original-style="" style="box-sizing: border-box;">&bull; Efficiently deal with higher risk situations and cases in an effective manner<br fr-original-style="" style="box-sizing: border-box;">&bull; Have a practical perspective on the adverse effects that can result from lack of efficient KYC/CDD procedures<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Topics covered</strong><br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">&bull; An introduction to KYC/Customer Due Diligence (CDD)<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">&bull; The value of Customer Due Diligence (CDD)<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">&bull; CDD: Establishing and maintaining a strong CDD programme<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">&bull; CDD in higher risk situations and record keeping requirements<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">&bull; AML Case Studies<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Format</strong><br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">&bull; Register at any time for this online, open Certificate<br fr-original-style="" style="box-sizing: border-box;">&bull; Study in your own time and at your own pace (you have up to 3 months to complete)<br fr-original-style="" style="box-sizing: border-box;">&bull; Assessed by online multiple-choice exam<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">What is included</strong><br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">&bull; 25 hours of self-paced online interactive learning including analysis of 7 practical case studies<br fr-original-style="" style="box-sizing: border-box;">&bull; 1-year free AGRC membership<br fr-original-style="" style="box-sizing: border-box;">&bull; Online Exam and AGRC Certificate
</p>

About the Certificate

KYC/CDD is a critical element for effectively managing the risks posed by potential clients (thus protecting the organization against criminals, terrorists, and Politically Exposed Persons (PEPs) who might present a higher risk) and possible dubious actions by existing customers that need to be regularly reassessed.

This certificate course provides essential knowledge for KYC and CDD procedures which are key tools in assessing customer risk and a legal requirement to comply with Anti-Money Laundering (AML) and Counter-Terrorist Financing (CFT) laws. Effective KYC/CDD involves knowing a customer’s identity and their financial activities, ongoing monitoring of business activities, and identifying and mitigating the AML/CFT risk a business relationship may pose on the regulated entity.
This Level 3 Certificate is accredited by the London Institute of Banking & Finance (LIBF) in the UK.

Expected Learning Outcomes

• Understand the importance of adopting effective KYC/CDD policies and procedures in a regulated entity
• Review international guidance on the essential elements of KYC standards and the applicable regulatory framework
• Have the ability to establish and maintain a solid KYC/CDD programme
• Successfully assess the different levels of KYC/CDD that can be applied by an entity
• Efficiently deal with higher risk situations and cases in an effective manner
• Have a practical perspective on the adverse effects that can result from lack of efficient KYC/CDD procedures

Topics covered

• An introduction to KYC/Customer Due Diligence (CDD)

• The value of Customer Due Diligence (CDD)

• CDD: Establishing and maintaining a strong CDD programme

• CDD in higher risk situations and record keeping requirements

• AML Case Studies

Format

• Register at any time for this online, open Certificate
• Study in your own time and at your own pace (you have up to 3 months to complete)
• Assessed by online multiple-choice exam

What is included

• 25 hours of self-paced online interactive learning including analysis of 7 practical case studies
• 1-year free AGRC membership
• Online Exam and AGRC Certificate


The Association of Governance, Risk & Compliance

Compliance

FCA Compliance

Boost your customer service, administrative, and back-office skills by getting certified in KYC and CDD by AGRC!

This certificate will provide you with the tools and knowledge required to become an invaluable member of any institution’s client onboarding and customer retention process.

Certificate in KYC and Customer Due Diligence

General Admission

<p>Attention all aspiring business leaders and future entrepreneurs! Get ready to take the leap and upgrade your skills with our bundle of Business Management, Business Analysis with Capital Budgeting &amp; Investment. This bundle provides a comprehensive education that covers all the key areas of business, from analysing data and making smart investments to managing teams and growing your business.</p> <p>Our 3 QLS-endorsed courses will provide you with a solid foundation in business analysis, capital budgeting and investment decision rules, and business management. You'll be equipped with the latest tools and techniques to drive your business forward and will have the hardcopy certificates to prove it.</p> <p>But that's not all! To round out your education, we've included 5 CPD-QS Accredited courses, covering topics like strategic management, customer service, goal setting, basic business finance, and marketing strategies. These courses will further your understanding of the business world and give you the edge you need to succeed.</p> <p>So, why wait? Take your career to the next level and invest in yourself today!</p> <p><strong>QLS Endorsed Courses:</strong></p> <ul> <li><strong>Course 01:</strong> Diploma in Business Analysis at QLS Level 5</li><li><strong>Course 02:</strong> Award in Capital Budgeting &amp; Investment Decision Rules at QLS Level 2</li><li><strong>Course 03:</strong> Advanced Diploma in Business Management at QLS Level 7</li></ul> <p><strong>CPD QS Accredited Courses:</strong></p> <ul> <li><strong>Course 04:</strong> Strategic Management</li><li><strong>Course 05:</strong> Win Customers Efficiently: Customer Service Diploma</li><li><strong>Course 06:</strong> Goal Setting, Motivation, and Resilience for Life</li><li><strong>Course 07:</strong> Basic Business Finance</li><li><strong>Course 08:</strong> Marketing Strategies for Business</li></ul> <p>Take your career to the next level with our bundle that includes not only technical courses but also <strong>five guided courses</strong> focused on personal development and <strong> career growth.</strong></p> <ul> <li><strong>Course 09:</strong> Personal Development</li><li><strong>Course 10:</strong> Career Development Plan Fundamentals</li><li><strong>Course 11:</strong> Leadership and Management Course</li><li><strong>Course 12:</strong> Communication Building Masterclass</li><li><strong>Course 13:</strong> Positive Psychology Masterclass</li></ul> <p><strong>Learning Outcomes:</strong></p> <ul> <li>Understanding the basics of business analysis</li><li>Identifying the key concepts of capital budgeting and investment decision-making</li><li>Developing skills in business management</li><li>Analysing data to make informed business decisions</li><li>Creating effective business strategies</li><li>Understanding the importance of customer service in business</li><li>Developing skills in basic business finance</li></ul> <p><strong>Please Note:</strong> Imperial Academy is One Education approved resale partner for Quality Licence Scheme Endorsed courses.</p><p>Fundamentals of Business Analysis: This course provides a comprehensive overview of the key concepts and practices of business analysis. The course covers topics such as data analysis, project management, and business process improvement. Learners will develop an understanding of how to gather and analyse data to make informed business decisions.</p> <p>Capital Budgeting &amp; Investment Decision Rules: This course focuses on the financial aspects of business and how to make effective investment decisions. Learners will learn about the different methods used in capital budgeting and investment analysis, including discounted cash flow analysis, net present value, and internal rate of return.</p> <p>Business Management: This course provides an overview of the key concepts and practices of effective business management. Learners will learn about managing people, processes, and resources to achieve organisational goals. Topics covered include leadership, motivation, change management, and strategic planning.</p> <p><strong>Certificate</strong></p> <p>QLS-endorsed courses are designed to provide learners with the skills and knowledge they need to succeed in their chosen field.<br /><strong>The Quality Licence Scheme</strong> is a distinguished and respected accreditation in the UK, denoting exceptional quality and excellence. It carries significant weight among industry professionals and recruiters.<br />Upon completion, learners will receive Three <strong>QLS Endorsed</strong> hard copy certificates, making it easy for them to showcase their achievements. These certificates validate their course completion, the level of the course they have completed, and the QLS endorsement.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        30 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <ul> <li>Business professionals looking to improve their skills and advance their careers</li><li>Entrepreneurs and business owners looking to improve their knowledge and management skills</li><li>Individuals looking to start a career in business management</li><li>Students and recent graduates seeking a career in business</li></ul> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <ul> <li>Business Analyst: £35,000 - £60,000 per annum</li><li>Capital Budgeting Manager: £45,000 - £80,000 per annum</li><li>Business Manager: £50,000 - £90,000 per annum</li><li>Investment Banker: £60,000 - £100,000 per annum</li><li>Financial Manager: £50,000 - £90,000 per annum</li></ul> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Attention all aspiring business leaders and future entrepreneurs! Get ready to take the leap and upgrade your skills with our bundle of Business Management, Business Analysis with Capital Budgeting & Investment. This bundle provides a comprehensive education that covers all the key areas of business, from analysing data and making smart investments to managing teams and growing your business.
Our 3 QLS-endorsed courses will provide you with a solid foundation in business analysis, capital budgeting and investment decision rules, and business management. You'll be equipped with the latest tools and techniques to drive your business forward and will have the hardcopy certificates to prove it.
But that's not all! To round out your education, we've included 5 CPD-QS Accredited courses, covering topics like strategic management, customer service, goal setting, basic business finance, and marketing strategies. These courses will further your understanding of the business world and give you the edge you need to succeed.
So, why wait? Take your career to the next level and invest in yourself today!
QLS Endorsed Courses:
Course 01: Diploma in Business Analysis at QLS Level 5
Course 02: Award in Capital Budgeting & Investment Decision Rules at QLS Level 2
Course 03: Advanced Diploma in Business Management at QLS Level 7
CPD QS Accredited Courses:
Course 04: Strategic Management
Course 05: Win Customers Efficiently: Customer Service Diploma
Course 06: Goal Setting, Motivation, and Resilience for Life
Course 07: Basic Business Finance
Course 08: Marketing Strategies for Business
Take your career to the next level with our bundle that includes not only technical courses but also five guided courses focused on personal development and  career growth.
Course 09: Personal Development
Course 10: Career Development Plan Fundamentals
Course 11: Leadership and Management Course
Course 12: Communication Building Masterclass
Course 13: Positive Psychology Masterclass
Learning Outcomes:
Understanding the basics of business analysis
Identifying the key concepts of capital budgeting and investment decision-making
Developing skills in business management
Analysing data to make informed business decisions
Creating effective business strategies
Understanding the importance of customer service in business
Developing skills in basic business finance
Please Note: Imperial Academy is One Education approved resale partner for Quality Licence Scheme Endorsed courses.
Fundamentals of Business Analysis: This course provides a comprehensive overview of the key concepts and practices of business analysis. The course covers topics such as data analysis, project management, and business process improvement. Learners will develop an understanding of how to gather and analyse data to make informed business decisions.
Capital Budgeting & Investment Decision Rules: This course focuses on the financial aspects of business and how to make effective investment decisions. Learners will learn about the different methods used in capital budgeting and investment analysis, including discounted cash flow analysis, net present value, and internal rate of return.
Business Management: This course provides an overview of the key concepts and practices of effective business management. Learners will learn about managing people, processes, and resources to achieve organisational goals. Topics covered include leadership, motivation, change management, and strategic planning.
Certificate
QLS-endorsed courses are designed to provide learners with the skills and knowledge they need to succeed in their chosen field.
The Quality Licence Scheme is a distinguished and respected accreditation in the UK, denoting exceptional quality and excellence. It carries significant weight among industry professionals and recruiters.
Upon completion, learners will receive Three QLS Endorsed hard copy certificates, making it easy for them to showcase their achievements. These certificates validate their course completion, the level of the course they have completed, and the QLS endorsement.
 CPD 
30 CPD hours / points  Accredited by CPD Quality Standards
 Who is this course for? 
Business professionals looking to improve their skills and advance their careers
Entrepreneurs and business owners looking to improve their knowledge and management skills
Individuals looking to start a career in business management
Students and recent graduates seeking a career in business
 Career path 
Business Analyst: £35,000 - £60,000 per annum
Capital Budgeting Manager: £45,000 - £80,000 per annum
Business Manager: £50,000 - £90,000 per annum
Investment Banker: £60,000 - £100,000 per annum
Financial Manager: £50,000 - £90,000 per annum
 Certificates 
Certificate of completion
 Hard copy certificate - Included 

Imperial Academy

Level 2, 5 & 7 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 10 CPD Courses | Lifetime Access

Business Management, Business Analysis with Capital Budgeting & Investment

<p>Recent statistics show that the event management industry in the UK has been experiencing a steady growth rate of 2.8% per annum, which is projected to continue for the next five years. If you're interested in a career in this field, then our bundle on Event Management, Wedding Planning, and Hospitality Management is perfect for you.</p> <p>This bundle includes three QLS-endorsed courses, namely Event Management - Party Planner, Wedding Planner, and Hospitality &amp; Restaurant Management. Upon completion of these courses, you will receive hardcopy certificates that are recognised by the Quality Licence Scheme.</p> <p>Additionally, the bundle also features five CPD QS accredited relevant courses, including Hospitality Management, Concierge, Catering - Catering Management, HACCP Training, and Office Admin &amp; Receptionist - Level 7. Furthermore, there are five CPD QS-accredited career development courses available that can help you enhance your skills and progress in your career.</p> <p>By taking this bundle, you will be able to learn how to plan and manage successful events, weddings, and hospitality businesses, as well as develop essential skills such as communication, problem-solving, and time management. You will also learn about the principles of customer service, food safety, and administrative duties in the industry. So why wait? Enrol right now!</p> <p><strong>QLS Endorsed Courses:</strong></p> <ul> <li><strong>Course 01: </strong>Diploma in Event Management - Party Planner at QLS Level 6</li><li><strong>Course 02: </strong>Diploma in Wedding Planner at QLS Level 5</li><li><strong>Course 03: </strong>Advanced Diploma in Hospitality &amp; Restaurant Management at QLS Level 7</li></ul> <p><strong>CPD QS Accredited Courses:</strong></p> <ul> <li><strong>Course 04:</strong> Hospitality Management</li><li><strong>Course 05:</strong> Concierge</li><li><strong>Course 06:</strong> Catering - Catering Management</li><li><strong>Course 07:</strong> HACCP Training</li><li><strong>Course 08:</strong> Office Admin &amp; Receptionist - Level 7</li></ul> <p>Take your career to the next level with our bundle that includes not only technical courses but also <strong>five guided courses</strong> focused on personal development and <strong> career growth.</strong></p> <ul> <li><strong>Course 09: </strong>Personal Development</li><li><strong>Course 10:</strong> Career Development Plan Fundamentals</li><li><strong>Course 11: </strong>Leadership and Management Course</li><li><strong>Course 12: </strong>Communication Building Masterclass</li><li><strong>Course 13: </strong>Positive Psychology Masterclass</li></ul> <p><strong>Learning Outcomes:</strong></p> <ul> <li>Gain knowledge and skills in event management, wedding planning, and hospitality management.</li><li>Learn how to plan and organise successful events and weddings.</li><li>Understand the principles of customer service, food safety, and administrative duties in the hospitality industry.</li><li>Develop communication, problem-solving, and time-management skills.</li><li>Acquire a recognised certificate from the Quality Licence Scheme upon completing the QLS courses.</li><li>Enhance your skills with CPD QS-accredited relevant courses.</li><li>Progress in your career with CPD QS-accredited career development courses.</li></ul> <p><strong>Please Note:</strong> Imperial Academy is One Education approved resale partner for Quality Licence Scheme Endorsed courses.</p><p>Our Event Management, Wedding Planning and Hospitality Management bundle is a comprehensive course package that covers three QLS-endorsed courses. The first course, Event Management - Party Planner, teaches you how to plan and manage various events successfully. You will learn how to choose venues, work with vendors, create budgets, and manage time efficiently.</p> <p>The second course, Wedding Planner, focuses on the essential skills and knowledge required to plan and organise weddings. You will learn about various wedding styles, create wedding budgets, and select vendors that meet your client's needs.</p> <p>The third course, Hospitality &amp; Restaurant Management, teaches you the principles of customer service, food safety, and administrative duties in the hospitality industry. You will learn how to manage restaurants, handle customer complaints, and create menus.</p> <p><strong>Certificate</strong></p> <p>QLS-endorsed courses are designed to provide learners with the skills and knowledge they need to succeed in their chosen field.<br /><strong>The Quality Licence Scheme</strong> is a distinguished and respected accreditation in the UK, denoting exceptional quality and excellence. It carries significant weight among industry professionals and recruiters.<br />Upon completion, learners will receive Three <strong>QLS Endorsed</strong> hard copy certificates, making it easy for them to showcase their achievements. These certificates validate their course completion, the level of the course they have completed, and the QLS endorsement.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        30 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>This bundle is perfect for:</p> <ul> <li>Individuals interested in event management, wedding planning, and hospitality management.</li><li>Graduates looking to start their careers in the hospitality industry.</li><li>Experienced professionals seeking to enhance their skills in the industry.</li><li>Anyone looking to progress in their career in event management or hospitality management.</li></ul> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>Our training bundle prepares you for a range of careers, including:</p> <ul> <li>Event Coordinator - £20,000 to £25,000 per annum.</li><li>Wedding Planner - £20,000 to £30,000 per annum.</li><li>Hospitality Manager - £25,000 to £40,000 per annum.</li><li>Conference Organiser - £22,000 to £35,000 per annum.</li><li>Venue Manager - £22,000 to £35,000 per annum.</li><li>Catering Manager - £25,000 to £35,000 per annum.</li></ul> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Recent statistics show that the event management industry in the UK has been experiencing a steady growth rate of 2.8% per annum, which is projected to continue for the next five years. If you're interested in a career in this field, then our bundle on Event Management, Wedding Planning, and Hospitality Management is perfect for you.
This bundle includes three QLS-endorsed courses, namely Event Management - Party Planner, Wedding Planner, and Hospitality & Restaurant Management. Upon completion of these courses, you will receive hardcopy certificates that are recognised by the Quality Licence Scheme.
Additionally, the bundle also features five CPD QS accredited relevant courses, including Hospitality Management, Concierge, Catering - Catering Management, HACCP Training, and Office Admin & Receptionist - Level 7. Furthermore, there are five CPD QS-accredited career development courses available that can help you enhance your skills and progress in your career.
By taking this bundle, you will be able to learn how to plan and manage successful events, weddings, and hospitality businesses, as well as develop essential skills such as communication, problem-solving, and time management. You will also learn about the principles of customer service, food safety, and administrative duties in the industry. So why wait? Enrol right now!
QLS Endorsed Courses:
Course 01: Diploma in Event Management - Party Planner at QLS Level 6
Course 02: Diploma in Wedding Planner at QLS Level 5
Course 03: Advanced Diploma in Hospitality & Restaurant Management at QLS Level 7
CPD QS Accredited Courses:
Course 04: Hospitality Management
Course 05: Concierge
Course 06: Catering - Catering Management
Course 07: HACCP Training
Course 08: Office Admin & Receptionist - Level 7
Take your career to the next level with our bundle that includes not only technical courses but also five guided courses focused on personal development and  career growth.
Course 09: Personal Development
Course 10: Career Development Plan Fundamentals
Course 11: Leadership and Management Course
Course 12: Communication Building Masterclass
Course 13: Positive Psychology Masterclass
Learning Outcomes:
Gain knowledge and skills in event management, wedding planning, and hospitality management.
Learn how to plan and organise successful events and weddings.
Understand the principles of customer service, food safety, and administrative duties in the hospitality industry.
Develop communication, problem-solving, and time-management skills.
Acquire a recognised certificate from the Quality Licence Scheme upon completing the QLS courses.
Enhance your skills with CPD QS-accredited relevant courses.
Progress in your career with CPD QS-accredited career development courses.
Please Note: Imperial Academy is One Education approved resale partner for Quality Licence Scheme Endorsed courses.
Our Event Management, Wedding Planning and Hospitality Management bundle is a comprehensive course package that covers three QLS-endorsed courses. The first course, Event Management - Party Planner, teaches you how to plan and manage various events successfully. You will learn how to choose venues, work with vendors, create budgets, and manage time efficiently.
The second course, Wedding Planner, focuses on the essential skills and knowledge required to plan and organise weddings. You will learn about various wedding styles, create wedding budgets, and select vendors that meet your client's needs.
The third course, Hospitality & Restaurant Management, teaches you the principles of customer service, food safety, and administrative duties in the hospitality industry. You will learn how to manage restaurants, handle customer complaints, and create menus.
Certificate
QLS-endorsed courses are designed to provide learners with the skills and knowledge they need to succeed in their chosen field.
The Quality Licence Scheme is a distinguished and respected accreditation in the UK, denoting exceptional quality and excellence. It carries significant weight among industry professionals and recruiters.
Upon completion, learners will receive Three QLS Endorsed hard copy certificates, making it easy for them to showcase their achievements. These certificates validate their course completion, the level of the course they have completed, and the QLS endorsement.
 CPD 
30 CPD hours / points  Accredited by CPD Quality Standards
 Who is this course for? 
This bundle is perfect for:
Individuals interested in event management, wedding planning, and hospitality management.
Graduates looking to start their careers in the hospitality industry.
Experienced professionals seeking to enhance their skills in the industry.
Anyone looking to progress in their career in event management or hospitality management.
 Career path 
Our training bundle prepares you for a range of careers, including:
Event Coordinator - £20,000 to £25,000 per annum.
Wedding Planner - £20,000 to £30,000 per annum.
Hospitality Manager - £25,000 to £40,000 per annum.
Conference Organiser - £22,000 to £35,000 per annum.
Venue Manager - £22,000 to £35,000 per annum.
Catering Manager - £25,000 to £35,000 per annum.
 Certificates 
Certificate of completion
 Hard copy certificate - Included 

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 10 CPD Courses | Lifetime Access

Event Management, Wedding Planning and Hospitality Management

<p>"Travel makes one modest. You see what a tiny place you occupy in the world." - Gustave Flaubert.</p> <p>Travelling is an essential aspect of life that enriches our experiences and broadens our horizons. It allows us to explore different cultures, meet new people, and gain a better understanding of the world around us. However, the best travel experiences are not just about visiting new places but also about how we experience them. That's where our course comes in.</p> <p>Leisure Management is about creating memorable experiences promoting well-being, and enriching our lives. From planning adventurous activities to creating relaxing retreats, Leisure Management is the key to unlocking the best travel experiences. It's about finding the perfect balance between rest and adventure, relaxation and excitement.</p> <p>And what better way to enhance your travel experience than having a knowledgeable and passionate tour guide? Tour guides provide valuable insights and information you wouldn't otherwise know, allowing you to appreciate the destination you're visiting fully. They take you off the beaten path, showing you hidden gems and sharing stories that bring the destination to life. But being a tour guide is not just about reciting facts and figures. It's about being able to connect with your clients and create a memorable experience for them.</p> <p>We recognise the distinctiveness and obstacles that each community faces. We developed our courses to be particularly personalised and matched to your requirements because of this. Our classes are intended to be engaging and simple to comprehend, ensuring that you remember the wisdom you need to contribute to your community. The content is brought to life by our instructors using examples and events from everyday life, which makes studying engaging and practical.</p> <p>This bundle demonstrates the excellent level of education obtained through QLS-endorsed courses. This bundle includes three courses, ensuring learners receive high-quality, instructive and enjoyable learning.</p> <p>Investing in your education is always a sensible decision, and with 3 QLS Endorsed certifications under your belt, you can be confident that you're double-boosting your rÃ©sumÃ©. Besides the QLS courses, the individuals will have access to 10 CPD courses related to the subject. They will widen your wisdom and improve your general comprehension.</p> <p>So why not embrace the world of travel, leisure, and Tour Guide Training? By doing so, you'll be able to connect with the world meaningfully and create unforgettable experiences for yourself and others.</p> <p><strong>QLS Endorsed Courses:</strong></p> <ul> <li><strong>Course 01: </strong>Diploma in Leisure Management at QLS Level 4</li><li><strong>Course 02: </strong>Diploma in Travel and Tourism at QLS Level 5</li><li><strong>Course 03: </strong>Diploma in How to Become a Tour Guide at QLS Level 4</li></ul> <p><strong>CPD QS Accredited Courses:</strong></p> <ul> <li><strong>Course 04: </strong>Restaurant Management</li><li><strong>Course 05: </strong>Hospitality Management</li><li><strong>Course 06: </strong>Event Management</li><li><strong>Course 07: </strong>Tourism Management</li><li><strong>Course 08: </strong>Travel Blogger</li></ul> <p>Take your career to the next level with our bundle that includes not only technical courses but also <strong>five guided courses</strong> focused on personal development and <strong> career growth.</strong></p> <ul> <li><strong>Course 09: </strong>Personal Development</li><li><strong>Course 10:</strong>Career Development Plan Fundamentals</li><li><strong>Course 11: </strong>Leadership and Management Course</li><li><strong>Course 12: </strong>Communication Building Masterclass</li><li><strong>Course 13: </strong>Positive Psychology Masterclass</li></ul> <p><strong>Learning Outcomes</strong>:</p> <ul> <li>Expand knowledge of the principles and practices of leisure management and how to apply them in various settings, such as resorts, theme parks, and sports facilities.</li><li>Learn about the different types of travel and tourism and their impact on local communities, economies, and the environment.</li><li>Understand the principles and practices of tour guiding, including itinerary planning, customer service, and safety management.</li><li>Design effective communication and customer service skills to provide diverse audiences with high-quality leisure and travel experiences.</li><li>Learn about the latest trends and developments in leisure management, travel and tourism, and tour guiding to remain competitive in the industry.</li><li>Grow critical thinking and problem-solving aptitude to address complex challenges in leisure management, travel and tourism, and tour guide.</li><li>Understand the ethical and legal frameworks of leisure management, travel and tourism, and tour guiding and how to comply with them.</li><li>Enhance your reflective practice ability to improve your practice and your clients' outcomes continuously.</li></ul> <p><strong>Please Note</strong>: Imperial Academy is One Education approved resale partner for Quality Licence Scheme Endorsed courses.</p><p>This course bundle is designed to provide individuals with the understanding required for a career in the leisure, travel, and tourism industry. <strong>The bundle comprises three courses: Leisure Management, Travel &amp; Tourism, and Tour Guide Training.</strong></p> <p>The Leisure Management course covers the principles and practices of leisure management, including facility management, programming, and marketing. It also explains the legal and regulatory frameworks governing leisure management for managing leisure facilities and events.</p> <p>The Travel &amp; Tourism course teaches students about the travel and tourism industry, including tourism trends, marketing, and destination management. It also covers topics such as travel planning, travel services, travel regulations, and the ability to work in travel and tourism.</p> <p>The Tour Guide Training course provides an understanding of the roles and responsibilities of a tour guide, including planning and preparation, tour delivery, and customer service. It also covers topics such as cultural awareness, communication skills, and safety and security for guiding tours in various settings.</p> <p>Overall, this course bundle is ideal for individuals interested in pursuing a career in the leisure, travel, and tourism industry. It provides a comprehensive understanding of leisure management principles and practices, travel and tourism industry trends and practices, and tour guide roles and responsibilities for managing leisure facilities, planning and delivering travel services, and guiding tours.</p> <p><strong>Certificate</strong></p> <p>QLS-endorsed courses are designed to provide learners with the skills and knowledge they need to succeed in their chosen field.<br /><strong>The Quality Licence Scheme</strong> is a distinguished and respected accreditation in the UK, denoting exceptional quality and excellence. It carries significant weight among industry professionals and recruiters.<br />Upon completion, learners will receive Three <strong>QLS Endorsed</strong> hard copy certificates, making it easy for them to showcase their achievements. These certificates validate their course completion, the level of the course they have completed, and the QLS endorsement.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        30 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <ul> <li>Professionals in the leisure, travel, and tourism industry who want to enhance their wisdom and progress in their careers.</li><li>Entrepreneurs and business owners who want to start a leisure or tourism business.</li><li>Aspiring leisure managers, travel and tourism professionals, and tour guides who want to enter the industry.</li><li>Individuals who want to pursue a career in leisure management, travel and tourism, or tour guide.</li></ul> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <ul> <li>Leisure Centre Manager: £20,000 - £40,000</li><li>Event Coordinator: £18,000 - £30,000</li><li>Travel Agent: £15,000 - £25,000</li><li>Tour Guide: £18,000 - £30,000</li><li>Theme Park Manager: £20,000 - £40,000</li><li>Cruise Director: £25,000 - £60,000</li><li>Hotel Manager: £25,000 - £50,000</li></ul> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

"Travel makes one modest. You see what a tiny place you occupy in the world." - Gustave Flaubert.
Travelling is an essential aspect of life that enriches our experiences and broadens our horizons. It allows us to explore different cultures, meet new people, and gain a better understanding of the world around us. However, the best travel experiences are not just about visiting new places but also about how we experience them. That's where our course comes in.
Leisure Management is about creating memorable experiences promoting well-being, and enriching our lives. From planning adventurous activities to creating relaxing retreats, Leisure Management is the key to unlocking the best travel experiences. It's about finding the perfect balance between rest and adventure, relaxation and excitement.
And what better way to enhance your travel experience than having a knowledgeable and passionate tour guide? Tour guides provide valuable insights and information you wouldn't otherwise know, allowing you to appreciate the destination you're visiting fully. They take you off the beaten path, showing you hidden gems and sharing stories that bring the destination to life. But being a tour guide is not just about reciting facts and figures. It's about being able to connect with your clients and create a memorable experience for them.
We recognise the distinctiveness and obstacles that each community faces. We developed our courses to be particularly personalised and matched to your requirements because of this. Our classes are intended to be engaging and simple to comprehend, ensuring that you remember the wisdom you need to contribute to your community. The content is brought to life by our instructors using examples and events from everyday life, which makes studying engaging and practical.
This bundle demonstrates the excellent level of education obtained through QLS-endorsed courses. This bundle includes three courses, ensuring learners receive high-quality, instructive and enjoyable learning.
Investing in your education is always a sensible decision, and with 3 QLS Endorsed certifications under your belt, you can be confident that you're double-boosting your rÃ©sumÃ©. Besides the QLS courses, the individuals will have access to 10 CPD courses related to the subject. They will widen your wisdom and improve your general comprehension.
So why not embrace the world of travel, leisure, and Tour Guide Training? By doing so, you'll be able to connect with the world meaningfully and create unforgettable experiences for yourself and others.
QLS Endorsed Courses:
Course 01: Diploma in Leisure Management at QLS Level 4
Course 02: Diploma in Travel and Tourism at QLS Level 5
Course 03: Diploma in How to Become a Tour Guide at QLS Level 4
CPD QS Accredited Courses:
Course 04: Restaurant Management
Course 05: Hospitality Management
Course 06: Event Management
Course 07: Tourism Management
Course 08: Travel Blogger
Take your career to the next level with our bundle that includes not only technical courses but also five guided courses focused on personal development and  career growth.
Course 09: Personal Development
Course 10:Career Development Plan Fundamentals
Course 11: Leadership and Management Course
Course 12: Communication Building Masterclass
Course 13: Positive Psychology Masterclass
Learning Outcomes:
Expand knowledge of the principles and practices of leisure management and how to apply them in various settings, such as resorts, theme parks, and sports facilities.
Learn about the different types of travel and tourism and their impact on local communities, economies, and the environment.
Understand the principles and practices of tour guiding, including itinerary planning, customer service, and safety management.
Design effective communication and customer service skills to provide diverse audiences with high-quality leisure and travel experiences.
Learn about the latest trends and developments in leisure management, travel and tourism, and tour guiding to remain competitive in the industry.
Grow critical thinking and problem-solving aptitude to address complex challenges in leisure management, travel and tourism, and tour guide.
Understand the ethical and legal frameworks of leisure management, travel and tourism, and tour guiding and how to comply with them.
Enhance your reflective practice ability to improve your practice and your clients' outcomes continuously.
Please Note: Imperial Academy is One Education approved resale partner for Quality Licence Scheme Endorsed courses.
This course bundle is designed to provide individuals with the understanding required for a career in the leisure, travel, and tourism industry. The bundle comprises three courses: Leisure Management, Travel & Tourism, and Tour Guide Training.
The Leisure Management course covers the principles and practices of leisure management, including facility management, programming, and marketing. It also explains the legal and regulatory frameworks governing leisure management for managing leisure facilities and events.
The Travel & Tourism course teaches students about the travel and tourism industry, including tourism trends, marketing, and destination management. It also covers topics such as travel planning, travel services, travel regulations, and the ability to work in travel and tourism.
The Tour Guide Training course provides an understanding of the roles and responsibilities of a tour guide, including planning and preparation, tour delivery, and customer service. It also covers topics such as cultural awareness, communication skills, and safety and security for guiding tours in various settings.
Overall, this course bundle is ideal for individuals interested in pursuing a career in the leisure, travel, and tourism industry. It provides a comprehensive understanding of leisure management principles and practices, travel and tourism industry trends and practices, and tour guide roles and responsibilities for managing leisure facilities, planning and delivering travel services, and guiding tours.
Certificate
QLS-endorsed courses are designed to provide learners with the skills and knowledge they need to succeed in their chosen field.
The Quality Licence Scheme is a distinguished and respected accreditation in the UK, denoting exceptional quality and excellence. It carries significant weight among industry professionals and recruiters.
Upon completion, learners will receive Three QLS Endorsed hard copy certificates, making it easy for them to showcase their achievements. These certificates validate their course completion, the level of the course they have completed, and the QLS endorsement.
 CPD 
30 CPD hours / points  Accredited by CPD Quality Standards
 Who is this course for? 
Professionals in the leisure, travel, and tourism industry who want to enhance their wisdom and progress in their careers.
Entrepreneurs and business owners who want to start a leisure or tourism business.
Aspiring leisure managers, travel and tourism professionals, and tour guides who want to enter the industry.
Individuals who want to pursue a career in leisure management, travel and tourism, or tour guide.
 Career path 
Leisure Centre Manager: £20,000 - £40,000
Event Coordinator: £18,000 - £30,000
Travel Agent: £15,000 - £25,000
Tour Guide: £18,000 - £30,000
Theme Park Manager: £20,000 - £40,000
Cruise Director: £25,000 - £60,000
Hotel Manager: £25,000 - £50,000
 Certificates 
Certificate of completion
 Hard copy certificate - Included 

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | 10 CPD Courses | Lifetime Access | 24/7 Tutor Support

Leisure Management, Travel & Tourism and Tour Guide

<p>The aroma of freshly baked bread and sizzling pans fills the air. The clink of glasses and the happy chatter of diners create a lively buzz. You're surrounded by the sights and sounds of a bustling restaurant, and you're at the helm. This could be your reality with our Food Manager, Restaurant and Catering Management bundle, designed to give you the skills and knowledge necessary to succeed in the exciting world of food service.</p> <p>Featuring THREE QLS-endorsed courses in Food and Beverage Management, Hospitality and Restaurant Management, and Catering and Food Safety, our bundle is the perfect way to take your culinary career to the next level. And with FIVE CPD-QS accredited courses covering food labelling regulations, HACCP training, food allergen awareness, and more, you'll have everything you need to succeed in this fast-paced and ever-changing industry.</p> <p>Whether you dream of owning your own restaurant, managing a catering business, or simply want to improve your knowledge and skills in food service, our bundle has something for everyone. So why wait? Join us today and start your journey to culinary success!</p> <p><strong>QLS Endorsed Courses:</strong></p> <ul> <li><strong>Course 01: </strong>Award in Food and Beverage Manager at QLS Level 2</li><li><strong>Course 02:</strong> Advanced Diploma in Hospitality &amp; Restaurant Management at QLS Level 7</li><li><strong>Course 03: </strong>Advanced Certificate in Food Hygiene and Safety for Catering at QLS Level 2</li></ul> <p><strong>CPD QS Accredited Courses:</strong></p> <ul> <li><strong>Course 04: </strong>Food Labelling Regulations Training</li><li><strong>Course 05:</strong> HACCP Training</li><li><strong>Course 06: </strong>Food Allergen Awareness Level 3</li><li><strong>Course 07: </strong>How to Improve Your Food Hygiene Rating</li><li><strong>Course 08:</strong> Immunity Boosting Food</li></ul> <p>Take your career to the next level with our bundle that includes not only technical courses but also<strong> five guided courses</strong> focused on personal development and<strong> career growth</strong>.</p> <ul> <li><strong>Course 09:</strong> Career Development Plan Fundamentals</li><li><strong>Course 10: </strong>Networking Skills for Personal Success</li><li><strong>Course 11:</strong> Boost Your Confidence and Self-Esteem</li><li><strong>Course 12: </strong>Practical Time Management Masterclass</li><li><strong>Course 13: </strong>Training For Anxiety &amp; Stress Management</li></ul> <p><strong>Learning Outcomes:</strong></p> <ul> <li>Understand the fundamentals of food and beverage management, including menu planning, cost control, and customer service.</li><li>Develop the skills needed to manage a successful restaurant or hospitality business, including marketing, financial management, and personnel management.</li><li>Learn about food safety regulations, best practices for handling and storing food, and how to prevent foodborne illnesses.</li><li>Develop knowledge and skills related to food labelling regulations and allergen awareness.</li><li>Understand the principles of Hazard Analysis and Critical Control Points (HACCP) and how to implement them in a food service setting.</li><li>Learn strategies for improving food hygiene ratings and ensuring customer satisfaction.</li><li>Develop immunity-boosting food knowledge and prepare healthier meals.</li></ul> <p><strong>Please Note: </strong>Imperial Academy is One Education approved resale partner for Quality Licence Scheme Endorsed courses.</p><p>The Food Manager, Restaurant and Catering Management bundle include three QLS-endorsed courses that will teach you the essential skills needed to succeed in the food service industry. The Food and Beverage Management course covers topics such as menu planning, cost control, and customer service, giving you the knowledge and skills needed to create a successful food service operation. The Hospitality and Restaurant Management course covers marketing, financial management, and personnel management, giving you the tools needed to manage a successful restaurant or hospitality business. The Catering and Food Safety course covers food safety regulations, best practices for handling and storing food, and how to prevent foodborne illnesses.</p> <p><strong>Certificate</strong></p> <p>QLS-endorsed courses are designed to provide learners with the skills and knowledge they need to succeed in their chosen field.<br /><strong>The Quality Licence Scheme</strong> is a distinguished and respected accreditation in the UK, denoting exceptional quality and excellence. It carries significant weight among industry professionals and recruiters.<br />Upon completion, learners will receive Three <strong>QLS Endorsed</strong> hard copy certificates, making it easy for them to showcase their achievements. These certificates validate their course completion, the level of the course they have completed, and the QLS endorsement.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        30 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <ul> <li>Aspiring restaurant or hospitality business owners.</li><li>Individuals seeking a career in food service management.</li><li>Those looking to improve their knowledge and skills in the food service industry.</li></ul> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <ul> <li>Restaurant Manager: £20,000 - £45,000 per year</li><li>Catering Manager: £22,000 - £35,000 per year</li><li>Food and Beverage Manager: £20,000 - £45,000 per year</li><li>Hospitality Manager: £25,000 - £50,000 per year</li><li>Executive Chef: £30,000 - £70,000 per year</li></ul> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

The aroma of freshly baked bread and sizzling pans fills the air. The clink of glasses and the happy chatter of diners create a lively buzz. You're surrounded by the sights and sounds of a bustling restaurant, and you're at the helm. This could be your reality with our Food Manager, Restaurant and Catering Management bundle, designed to give you the skills and knowledge necessary to succeed in the exciting world of food service.
Featuring THREE QLS-endorsed courses in Food and Beverage Management, Hospitality and Restaurant Management, and Catering and Food Safety, our bundle is the perfect way to take your culinary career to the next level. And with FIVE CPD-QS accredited courses covering food labelling regulations, HACCP training, food allergen awareness, and more, you'll have everything you need to succeed in this fast-paced and ever-changing industry.
Whether you dream of owning your own restaurant, managing a catering business, or simply want to improve your knowledge and skills in food service, our bundle has something for everyone. So why wait? Join us today and start your journey to culinary success!
QLS Endorsed Courses:
Course 01: Award in Food and Beverage Manager at QLS Level 2
Course 02: Advanced Diploma in Hospitality & Restaurant Management at QLS Level 7
Course 03: Advanced Certificate in Food Hygiene and Safety for Catering at QLS Level 2
CPD QS Accredited Courses:
Course 04: Food Labelling Regulations Training
Course 05: HACCP Training
Course 06: Food Allergen Awareness Level 3
Course 07: How to Improve Your Food Hygiene Rating
Course 08: Immunity Boosting Food
Take your career to the next level with our bundle that includes not only technical courses but also five guided courses focused on personal development and career growth.
Course 09: Career Development Plan Fundamentals
Course 10: Networking Skills for Personal Success
Course 11: Boost Your Confidence and Self-Esteem
Course 12: Practical Time Management Masterclass
Course 13: Training For Anxiety & Stress Management
Learning Outcomes:
Understand the fundamentals of food and beverage management, including menu planning, cost control, and customer service.
Develop the skills needed to manage a successful restaurant or hospitality business, including marketing, financial management, and personnel management.
Learn about food safety regulations, best practices for handling and storing food, and how to prevent foodborne illnesses.
Develop knowledge and skills related to food labelling regulations and allergen awareness.
Understand the principles of Hazard Analysis and Critical Control Points (HACCP) and how to implement them in a food service setting.
Learn strategies for improving food hygiene ratings and ensuring customer satisfaction.
Develop immunity-boosting food knowledge and prepare healthier meals.
Please Note: Imperial Academy is One Education approved resale partner for Quality Licence Scheme Endorsed courses.
The Food Manager, Restaurant and Catering Management bundle include three QLS-endorsed courses that will teach you the essential skills needed to succeed in the food service industry. The Food and Beverage Management course covers topics such as menu planning, cost control, and customer service, giving you the knowledge and skills needed to create a successful food service operation. The Hospitality and Restaurant Management course covers marketing, financial management, and personnel management, giving you the tools needed to manage a successful restaurant or hospitality business. The Catering and Food Safety course covers food safety regulations, best practices for handling and storing food, and how to prevent foodborne illnesses.
Certificate
QLS-endorsed courses are designed to provide learners with the skills and knowledge they need to succeed in their chosen field.
The Quality Licence Scheme is a distinguished and respected accreditation in the UK, denoting exceptional quality and excellence. It carries significant weight among industry professionals and recruiters.
Upon completion, learners will receive Three QLS Endorsed hard copy certificates, making it easy for them to showcase their achievements. These certificates validate their course completion, the level of the course they have completed, and the QLS endorsement.
 CPD 
30 CPD hours / points  Accredited by CPD Quality Standards
 Who is this course for? 
Aspiring restaurant or hospitality business owners.
Individuals seeking a career in food service management.
Those looking to improve their knowledge and skills in the food service industry.
 Career path 
Restaurant Manager: £20,000 - £45,000 per year
Catering Manager: £22,000 - £35,000 per year
Food and Beverage Manager: £20,000 - £45,000 per year
Hospitality Manager: £25,000 - £50,000 per year
Executive Chef: £30,000 - £70,000 per year
 Certificates 
Certificate of completion
 Hard copy certificate - Included 

Food Manager, Restaurant and Catering Management - QLS Endorsed

<p>The world of healthcare is constantly evolving, and it's more important than ever to stay up to date with the latest developments. That's where the Nursing, Phlebotomy &amp; Medical Terminology Bundle comes in. With three QLS-endorsed courses, this bundle is designed to give you a comprehensive understanding of the nursing profession, medical terminology, and phlebotomy. Upon completing these courses, you'll receive three hardcopy certificates demonstrating your efficiency and dedication to your career.</p> <p>In addition to these three courses, the bundle also includes five CPD-QS Accredited courses, including Control and Administration of Medicines Online Training Course, Safe Handling of Medicines, Medical Transcription, Medical Law, and Medical Lab Technician. These courses will give you a comprehensive understanding of the healthcare industry, providing you with the skills and knowledge needed to succeed in your career.</p> <p>This bundle is ideal for anyone looking to break into the healthcare industry, or for those who are looking to upskill and advance their careers. Whether you're a student, a nurse, or a healthcare professional, this bundle will give you the tools and knowledge you need to succeed.</p> <p><strong>QLS Endorsed Courses:</strong></p> <ul> <li><strong>Course 01:</strong> Advanced Diploma in Nursing Assistant at QLS Level 7</li><li><strong>Course 02:</strong> Diploma in Medical Terminology Training at QLS Level 4</li><li><strong>Course 03:</strong> Certificate in Phlebotomist Training at QLS Level 3</li></ul> <p><strong>CPD QS Accredited Courses:</strong></p> <ul> <li><strong>Course 04:</strong> Control and Administration of Medicines Online Training Course</li><li><strong>Course 05:</strong> Safe Handling of Medicines</li><li><strong>Course 06:</strong> Medical Transcription</li><li><strong>Course 07:</strong> Medical Law</li><li><strong>Course 08:</strong> Medical Lab Technician</li></ul> <p>Take your career to the next level with our bundle that includes not only technical courses but also <strong>five guided courses</strong> focused on personal development and <strong> career growth.</strong></p> <ul> <li><strong>Course 09:</strong> Personal Development</li><li><strong>Course 10:</strong> Career Development Plan Fundamentals</li><li><strong>Course 11:</strong> Leadership and Management Course</li><li><strong>Course 12:</strong> Communication Building Masterclass</li><li><strong>Course 13:</strong> Positive Psychology Masterclass</li></ul> <p><strong>Learning Outcomes:</strong></p> <ul> <li>Gain a comprehensive understanding of the role and responsibilities of a nurse.</li><li>Enhance knowledge and skills in medical terminology, including common terms and abbreviations used in healthcare.</li><li>Learn how to communicate effectively with patients over the phone.</li><li>Acquire knowledge of the administration and control of medicines.</li><li>Develop skills in safe handling of medicines and medical transcription.</li><li>Acquire an in-depth understanding of medical law and ethical issues in healthcare.</li><li>Gain knowledge of the role and responsibilities of a medical lab technician.</li></ul> <p><strong>Please Note:</strong> Imperial Academy is One Education approved resale partner for Quality Licence Scheme Endorsed courses.</p><p><strong>The Nursing</strong> course covers various aspects of nursing, including anatomy and physiology, patient care, and health promotion. Learners will gain an in-depth understanding of the role and responsibilities of a nurse and how to provide quality care to patients.</p> <p><strong>The Medical Terminology</strong> Training course provides learners with a comprehensive understanding of medical terminology, including common terms and abbreviations used in healthcare. This course is designed to help learners effectively communicate with healthcare professionals and understand medical reports and records.</p> <p><strong>Phlebotomist Training </strong>Learn the art of vein detection, mastering precision, skill, and care,</p> <p>Phlebotomist Training paves the way to draw blood without despair, this course will help you to unlock a vital role and contribute to healthcare everywhere.</p> <p><strong>Certificate</strong></p> <p>QLS-endorsed courses are designed to provide learners with the skills and knowledge they need to succeed in their chosen field.<br /><strong>The Quality Licence Scheme</strong> is a distinguished and respected accreditation in the UK, denoting exceptional quality and excellence. It carries significant weight among industry professionals and recruiters.<br />Upon completion, learners will receive Three <strong>QLS Endorsed</strong> hard copy certificates, making it easy for them to showcase their achievements. These certificates validate their course completion, the level of the course they have completed, and the QLS endorsement.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        40 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <ul> <li>Aspiring nurses and healthcare professionals</li><li>Individuals looking to enhance their knowledge of medical terminology</li><li>Customer service representatives and call center agents</li><li>Medical transcriptionists and medical lab technicians</li><li>Anyone interested in pursuing a career in healthcare</li></ul> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <ul> <li>Registered Nurse - £24,000 to £38,000 per year</li><li>Medical Transcriptionist - £18,000 to £30,000 per year</li><li>Medical Lab Technician - £20,000 to £30,000 per year</li><li>Customer Service Representative - £17,000 to £25,000 per year</li><li>Healthcare Administrator - £20,000 to £35,000 per year.</li></ul> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

The world of healthcare is constantly evolving, and it's more important than ever to stay up to date with the latest developments. That's where the Nursing, Phlebotomy & Medical Terminology Bundle comes in. With three QLS-endorsed courses, this bundle is designed to give you a comprehensive understanding of the nursing profession, medical terminology, and phlebotomy. Upon completing these courses, you'll receive three hardcopy certificates demonstrating your efficiency and dedication to your career.
In addition to these three courses, the bundle also includes five CPD-QS Accredited courses, including Control and Administration of Medicines Online Training Course, Safe Handling of Medicines, Medical Transcription, Medical Law, and Medical Lab Technician. These courses will give you a comprehensive understanding of the healthcare industry, providing you with the skills and knowledge needed to succeed in your career.
This bundle is ideal for anyone looking to break into the healthcare industry, or for those who are looking to upskill and advance their careers. Whether you're a student, a nurse, or a healthcare professional, this bundle will give you the tools and knowledge you need to succeed.
QLS Endorsed Courses:
Course 01: Advanced Diploma in Nursing Assistant at QLS Level 7
Course 02: Diploma in Medical Terminology Training at QLS Level 4
Course 03: Certificate in Phlebotomist Training at QLS Level 3
CPD QS Accredited Courses:
Course 04: Control and Administration of Medicines Online Training Course
Course 05: Safe Handling of Medicines
Course 06: Medical Transcription
Course 07: Medical Law
Course 08: Medical Lab Technician
Take your career to the next level with our bundle that includes not only technical courses but also five guided courses focused on personal development and  career growth.
Course 09: Personal Development
Course 10: Career Development Plan Fundamentals
Course 11: Leadership and Management Course
Course 12: Communication Building Masterclass
Course 13: Positive Psychology Masterclass
Learning Outcomes:
Gain a comprehensive understanding of the role and responsibilities of a nurse.
Enhance knowledge and skills in medical terminology, including common terms and abbreviations used in healthcare.
Learn how to communicate effectively with patients over the phone.
Acquire knowledge of the administration and control of medicines.
Develop skills in safe handling of medicines and medical transcription.
Acquire an in-depth understanding of medical law and ethical issues in healthcare.
Gain knowledge of the role and responsibilities of a medical lab technician.
Please Note: Imperial Academy is One Education approved resale partner for Quality Licence Scheme Endorsed courses.
The Nursing course covers various aspects of nursing, including anatomy and physiology, patient care, and health promotion. Learners will gain an in-depth understanding of the role and responsibilities of a nurse and how to provide quality care to patients.
The Medical Terminology Training course provides learners with a comprehensive understanding of medical terminology, including common terms and abbreviations used in healthcare. This course is designed to help learners effectively communicate with healthcare professionals and understand medical reports and records.
Phlebotomist Training Learn the art of vein detection, mastering precision, skill, and care,
Phlebotomist Training paves the way to draw blood without despair, this course will help you to unlock a vital role and contribute to healthcare everywhere.
Certificate
QLS-endorsed courses are designed to provide learners with the skills and knowledge they need to succeed in their chosen field.
The Quality Licence Scheme is a distinguished and respected accreditation in the UK, denoting exceptional quality and excellence. It carries significant weight among industry professionals and recruiters.
Upon completion, learners will receive Three QLS Endorsed hard copy certificates, making it easy for them to showcase their achievements. These certificates validate their course completion, the level of the course they have completed, and the QLS endorsement.
 CPD 
40 CPD hours / points  Accredited by CPD Quality Standards
 Who is this course for? 
Aspiring nurses and healthcare professionals
Individuals looking to enhance their knowledge of medical terminology
Customer service representatives and call center agents
Medical transcriptionists and medical lab technicians
Anyone interested in pursuing a career in healthcare
 Career path 
Registered Nurse - £24,000 to £38,000 per year
Medical Transcriptionist - £18,000 to £30,000 per year
Medical Lab Technician - £20,000 to £30,000 per year
Customer Service Representative - £17,000 to £25,000 per year
Healthcare Administrator - £20,000 to £35,000 per year.
 Certificates 
Certificate of completion
 Hard copy certificate - Included 

Level 3, 4 & 7 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 10 CPD Courses | Lifetime Access

Nursing, Phlebotomy & Medical Terminology

<p>Are you looking for a career in the exciting world of airport management, import/export, and cross-cultural awareness? Look no further than our QLS-endorsed courses!</p><p>With our comprehensive Airport Management course, you'll learn the ins and outs of managing an airport from the ground up. From airport security to customer service and everything in between, this course covers it all. And with a QLS-endorsed hardcopy certificate upon completion, you'll have the credentials you need to take your career to new heights.</p><p>But that's not all - our Import/Export course will teach you everything you need to know about the global import and export industry. From customs regulations to logistics and supply chain management, you'll gain the knowledge and skills necessary to navigate the complex world of international trade. And with a QLS-endorsed hardcopy certificate, you'll have proof of your expertise to show potential employers.</p><p>In today's globalized world, cross-cultural awareness is more important than ever. That's why we offer a comprehensive Cross-Cultural Awareness Training course. You'll learn about different cultural customs, traditions, and values, and how to communicate and interact effectively with people from diverse backgrounds. And with a QLS-endorsed hardcopy certificate, you'll be equipped to work in a variety of fields that require cross-cultural communication skills.</p><p>In addition to our QLS-endorsed courses, we offer 5 CPD QS-accredited relevant courses and 5 CPD QS-accredited career development courses to help you further your knowledge and advance your career. So why wait? Sign up for our Airport Management, Import/Export, and Cross-Cultural Awareness courses today and take the first step towards a fulfilling and lucrative career.</p><p><strong>QLS Endorsed Courses: </strong></p><ul><li><strong>Course 01:</strong> Diploma in Airport Management at QLS Level 5</li><li><strong>Course 02:</strong> Diploma in Import/Export Processing at QLS Level 4</li><li><strong>Course 03:</strong> Certificate in Cross-Cultural Awareness Training at QLS Level 3</li></ul><p><strong>CPD QS Accredited Courses:</strong></p><ul><li><strong>Course 04:</strong> Logistic Management</li><li><strong>Course 05:</strong> Supply Chain Management</li><li><strong>Course 06:</strong> Operations Management</li><li><strong>Course 07:</strong> Transport Manager</li><li><strong>Course 08:</strong> Warehouse Management Diploma</li></ul><p>Take your career to the next level with our bundle that includes not only technical courses but also <strong>five guided courses</strong> focused on personal development and <strong> career growth.</strong></p><ul><li><strong>Course 09: </strong>Personal Development</li><li><strong>Course 10:</strong> Career Development Plan Fundamentals</li><li><strong>Course 11: </strong>Leadership and Management Course</li><li><strong>Course 12: </strong>Communication Building Masterclass</li><li><strong>Course 13: </strong>Positive Psychology Masterclass</li></ul><p><strong>Learning Outcomes:</strong></p><ul><li>Gain an understanding of the key concepts and principles of airport management, import/export, and cross-cultural awareness.</li><li>Develop skills in managing passenger and cargo operations, security, and weather control.</li><li>Learn about documentation and supply chain management for import/export operations.</li><li>Acquire knowledge on marketing and distribution strategies for import/export businesses.</li><li>Explore cultural values and their impact on communication and team management in a global context.</li><li>Develop cross-cultural competency to work effectively in a culturally diverse environment.</li><li>Gain skills in logistic and supply chain management, operations management, and warehouse management.</li></ul><p><strong>Please Note:</strong> Imperial Academy is One Education approved resale partner for Quality Licence Scheme Endorsed courses.</p><p>The Quality Tools and Methods, Lean Six Sigma: Toolkit &amp; Quality Management bundle offers three QLS courses - Airport Management, Import/Export, and Cross-Cultural Awareness Training. The Airport Management course covers topics like airport customer service, cargo management, aviation noise control, sustainable airport management, and security management, providing learners with a comprehensive understanding of the aviation industry. The Import/Export course covers essential aspects of the import/export operation, including marketing, pricing, payment, and shipping procedures. The Cross-Cultural Awareness Training course helps learners develop cross-cultural competencies to work effectively in a culturally diverse environment.</p><p><strong>Certificate</strong></p><p>QLS-endorsed courses are designed to provide learners with the skills and knowledge they need to succeed in their chosen field.<br /><strong>The Quality Licence Scheme</strong> is a distinguished and respected accreditation in the UK, denoting exceptional quality and excellence. It carries significant weight among industry professionals and recruiters.<br />Upon completion, learners will receive Three <strong>QLS Endorsed</strong> hard copy certificates, making it easy for them to showcase their achievements. These certificates validate their course completion, the level of the course they have completed, and the QLS endorsement.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        40 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Individuals seeking to acquire knowledge and skills in airport management, import/export, and cross-cultural awareness.</li><li>It is especially useful for professionals working in the aviation, logistics, and supply chain management sectors.</li><li>The courses will benefit learners who wish to enhance their career prospects by adding relevant and up-to-date skills to their resumes.</li></ul>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ol><li>Airport Manager - £29,000 to £100,000 per annum</li><li>Logistics Manager - £24,000 to £60,000 per annum</li><li>Supply Chain Manager - £30,000 to £90,000 per annum</li><li>Operations Manager - £23,000 to £80,000 per annum</li><li>Warehouse Manager - £20,000 to £60,000 per annum</li></ol>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Are you looking for a career in the exciting world of airport management, import/export, and cross-cultural awareness? Look no further than our QLS-endorsed courses!
With our comprehensive Airport Management course, you'll learn the ins and outs of managing an airport from the ground up. From airport security to customer service and everything in between, this course covers it all. And with a QLS-endorsed hardcopy certificate upon completion, you'll have the credentials you need to take your career to new heights.
But that's not all - our Import/Export course will teach you everything you need to know about the global import and export industry. From customs regulations to logistics and supply chain management, you'll gain the knowledge and skills necessary to navigate the complex world of international trade. And with a QLS-endorsed hardcopy certificate, you'll have proof of your expertise to show potential employers.
In today's globalized world, cross-cultural awareness is more important than ever. That's why we offer a comprehensive Cross-Cultural Awareness Training course. You'll learn about different cultural customs, traditions, and values, and how to communicate and interact effectively with people from diverse backgrounds. And with a QLS-endorsed hardcopy certificate, you'll be equipped to work in a variety of fields that require cross-cultural communication skills.
In addition to our QLS-endorsed courses, we offer 5 CPD QS-accredited relevant courses and 5 CPD QS-accredited career development courses to help you further your knowledge and advance your career. So why wait? Sign up for our Airport Management, Import/Export, and Cross-Cultural Awareness courses today and take the first step towards a fulfilling and lucrative career.
QLS Endorsed Courses: 
Course 01: Diploma in Airport Management at QLS Level 5
Course 02: Diploma in Import/Export Processing at QLS Level 4
Course 03: Certificate in Cross-Cultural Awareness Training at QLS Level 3
CPD QS Accredited Courses:
Course 04: Logistic Management
Course 05: Supply Chain Management
Course 06: Operations Management
Course 07: Transport Manager
Course 08: Warehouse Management Diploma
Take your career to the next level with our bundle that includes not only technical courses but also five guided courses focused on personal development and  career growth.
Course 09: Personal Development
Course 10: Career Development Plan Fundamentals
Course 11: Leadership and Management Course
Course 12: Communication Building Masterclass
Course 13: Positive Psychology Masterclass
Learning Outcomes:
Gain an understanding of the key concepts and principles of airport management, import/export, and cross-cultural awareness.
Develop skills in managing passenger and cargo operations, security, and weather control.
Learn about documentation and supply chain management for import/export operations.
Acquire knowledge on marketing and distribution strategies for import/export businesses.
Explore cultural values and their impact on communication and team management in a global context.
Develop cross-cultural competency to work effectively in a culturally diverse environment.
Gain skills in logistic and supply chain management, operations management, and warehouse management.
Please Note: Imperial Academy is One Education approved resale partner for Quality Licence Scheme Endorsed courses.
The Quality Tools and Methods, Lean Six Sigma: Toolkit & Quality Management bundle offers three QLS courses - Airport Management, Import/Export, and Cross-Cultural Awareness Training. The Airport Management course covers topics like airport customer service, cargo management, aviation noise control, sustainable airport management, and security management, providing learners with a comprehensive understanding of the aviation industry. The Import/Export course covers essential aspects of the import/export operation, including marketing, pricing, payment, and shipping procedures. The Cross-Cultural Awareness Training course helps learners develop cross-cultural competencies to work effectively in a culturally diverse environment.
Certificate
QLS-endorsed courses are designed to provide learners with the skills and knowledge they need to succeed in their chosen field.
The Quality Licence Scheme is a distinguished and respected accreditation in the UK, denoting exceptional quality and excellence. It carries significant weight among industry professionals and recruiters.
Upon completion, learners will receive Three QLS Endorsed hard copy certificates, making it easy for them to showcase their achievements. These certificates validate their course completion, the level of the course they have completed, and the QLS endorsement.
 CPD 
40 CPD hours / points  Accredited by CPD Quality Standards
 Who is this course for? 
Individuals seeking to acquire knowledge and skills in airport management, import/export, and cross-cultural awareness.
It is especially useful for professionals working in the aviation, logistics, and supply chain management sectors.
The courses will benefit learners who wish to enhance their career prospects by adding relevant and up-to-date skills to their resumes.
 Career path 
Airport Manager - £29,000 to £100,000 per annum
Logistics Manager - £24,000 to £60,000 per annum
Supply Chain Manager - £30,000 to £90,000 per annum
Operations Manager - £23,000 to £80,000 per annum
Warehouse Manager - £20,000 to £60,000 per annum
 Certificates 
Certificate of completion
 Hard copy certificate - Included 

Level 3, 4 & 5 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 10 CPD Courses | Lifetime Access

Airport Management, Import/Export & Cross-Cultural Awareness

<p><strong>Did you know the hospitality and leisure industry will be worth over £240 billion to the UK economy by 2025? </strong>With an industry this large, it's no wonder that hospitality, leisure management, and travel and tourism have become some of the most sought-after career paths in the UK.</p><p>But with so many people vying for jobs in these sectors, it's important to stand out from the competition. That's where our Hospitality, Leisure Management with Travel &amp; Tourism bundle comes in.</p><p>Endorsed by the Quality Licence Scheme, this bundle provides you with a comprehensive understanding of the skills and knowledge necessary to succeed in these industries. The Quality Licence Scheme is a leading national awarding organisation committed to providing high-quality qualifications that meet the needs of learners and employers alike.</p><p>By completing this bundle, you'll not only gain a thorough understanding of the key concepts and principles of hospitality, leisure management, and travel and tourism, but you'll also receive three hardcopy certificates from the Quality Licence Scheme, further demonstrating your commitment to excellence.</p><p>Our bundle covers everything from customer service and marketing to event planning and budget management. You'll learn how to effectively manage a team, develop and implement marketing strategies, and create unforgettable experiences for guests.</p><p>Whether you're looking to start a new career in the hospitality and leisure industry or simply want to upskill and enhance your existing knowledge, our <strong>Hospitality, Leisure Management with Travel &amp; Tourism</strong> bundle is a perfect choice. With its endorsement from the Quality Licence Scheme and three hardcopy certificates, you'll be well-equipped to stand out in a competitive job market and succeed in these exciting industries.</p><p><strong>QLS Endorsed Courses:</strong></p><ul><li><strong>Course 01:</strong> Diploma in Hospitality and Revenue Management at QLS Level 5</li><li><strong>Course 02:</strong> Diploma in Leisure Management at QLS Level 4</li><li><strong>Course 03:</strong> Diploma in Travel and Tourism at QLS Level 5</li></ul><p><strong>CPD QS Accredited Courses:</strong></p><ul><li><strong>Course 04:</strong> Tour Guide Training</li><li><strong>Course 05:</strong> Tourism Management</li><li><strong>Course 06:</strong> Travel Blogger</li><li><strong>Course 07:</strong> Restaurant Management</li><li><strong>Course 08:</strong> Event Management</li></ul><p>Take your career to the next level with our bundle that includes not only technical courses but also <strong>five guided courses</strong> focused on personal development and <strong>career growth.</strong></p><ul><li><strong>Course 09:</strong> Personal Development</li><li><strong>Course 10:</strong> Career Development Plan Fundamentals</li><li><strong>Course 11:</strong> Leadership and Management Course</li><li><strong>Course 12:</strong> Communication Building Masterclass</li><li><strong>Course 13:</strong> Positive Psychology Masterclass</li></ul><p><strong>Learning Outcomes </strong></p><ul><li>Develop a comprehensive understanding of the key concepts and principles of hospitality, leisure management, and travel and tourism</li><li>Understand how to manage a team and develop leadership skills effectively</li><li>Develop knowledge of revenue management and budgeting strategies</li><li>Learn how to create and implement effective marketing strategies in the hospitality and tourism industry</li><li>Gain practical experience in areas such as food and beverage operations, tour operations, and event management</li><li>Understand the principles of customer service and how to create unforgettable guest experiences</li><li>Gain the knowledge and skills necessary to pursue a successful career in the hospitality, leisure, and travel industries.</li></ul><p>Our Hospitality, Leisure Management with Travel &amp; Tourism bundle includes three QLS courses: Hospitality and Revenue Management, Leisure Management, and Travel &amp; Tourism.</p><p>The Hospitality and Revenue Management course provides a comprehensive overview of revenue management strategies and how they apply to the hospitality industry. Students will learn how to manage pricing and inventory, use forecasting and budgeting techniques, and develop marketing strategies to maximise revenue.</p><p>The Leisure Management course covers leisure and recreation management principles, including facility management, programming, and risk management. Students will learn how to create and manage leisure programs that meet the needs of a diverse range of clients, including families, individuals, and special interest groups.</p><p>The Travel &amp; Tourism course provides an in-depth understanding of the global travel and tourism industry, including the key trends, challenges, and opportunities facing the sector. Students will learn about the different types of tourism, how to develop and market travel packages, and how to manage tour operations.</p><p><strong>Certificate</strong></p><p>QLS-endorsed courses are designed to provide learners with the skills and knowledge they need to succeed in their chosen field.<br /><strong>The Quality Licence Scheme</strong> is a distinguished and respected accreditation in the UK, denoting exceptional quality and excellence. It carries significant weight among industry professionals and recruiters.<br />Upon completion, learners will receive Three <strong>QLS Endorsed</strong> hard copy certificates, making it easy for them to showcase their achievements. These certificates validate their course completion, the level of the course they have completed, and the QLS endorsement.</p><p><strong>Please Note:</strong> Imperial Academy is One Education approved resale partner for Quality Licence Scheme Endorsed courses.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        200 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Individuals looking to start a career in the hospitality, leisure, or travel industries</li><li>Professionals looking to upskill and enhance their knowledge in these areas</li><li>Entrepreneurs looking to start their own hospitality or travel business</li><li>Those looking to switch careers and move into the hospitality, leisure, or travel sectors</li><li>Is anyone interested in learning more about the inner workings of the hospitality, leisure, and travel industries?</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Anyone can enrol on this Hospitality, Leisure Management with Travel &amp; Tourism Course.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Hotel Manager: £25,000 - £50,000</li><li>Leisure Centre Manager: £25,000 - £40,000</li><li>Tour Manager: £18,000 - £40,000</li><li>Travel Agent: £17,000 - £25,000</li><li>Event Manager: £20,000 - £45,000</li><li>Restaurant Manager: £20,000 - £40,000</li><li>Marketing Manager (Hospitality/Tourism): £25,000 - £50,000</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4> Hard Copy QLS Certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Did you know the hospitality and leisure industry will be worth over £240 billion to the UK economy by 2025? With an industry this large, it's no wonder that hospitality, leisure management, and travel and tourism have become some of the most sought-after career paths in the UK.
But with so many people vying for jobs in these sectors, it's important to stand out from the competition. That's where our Hospitality, Leisure Management with Travel & Tourism bundle comes in.
Endorsed by the Quality Licence Scheme, this bundle provides you with a comprehensive understanding of the skills and knowledge necessary to succeed in these industries. The Quality Licence Scheme is a leading national awarding organisation committed to providing high-quality qualifications that meet the needs of learners and employers alike.
By completing this bundle, you'll not only gain a thorough understanding of the key concepts and principles of hospitality, leisure management, and travel and tourism, but you'll also receive three hardcopy certificates from the Quality Licence Scheme, further demonstrating your commitment to excellence.
Our bundle covers everything from customer service and marketing to event planning and budget management. You'll learn how to effectively manage a team, develop and implement marketing strategies, and create unforgettable experiences for guests.
Whether you're looking to start a new career in the hospitality and leisure industry or simply want to upskill and enhance your existing knowledge, our Hospitality, Leisure Management with Travel & Tourism bundle is a perfect choice. With its endorsement from the Quality Licence Scheme and three hardcopy certificates, you'll be well-equipped to stand out in a competitive job market and succeed in these exciting industries.
QLS Endorsed Courses:
Course 01: Diploma in Hospitality and Revenue Management at QLS Level 5
Course 02: Diploma in Leisure Management at QLS Level 4
Course 03: Diploma in Travel and Tourism at QLS Level 5
CPD QS Accredited Courses:
Course 04: Tour Guide Training
Course 05: Tourism Management
Course 06: Travel Blogger
Course 07: Restaurant Management
Course 08: Event Management
Take your career to the next level with our bundle that includes not only technical courses but also five guided courses focused on personal development and career growth.
Course 09: Personal Development
Course 10: Career Development Plan Fundamentals
Course 11: Leadership and Management Course
Course 12: Communication Building Masterclass
Course 13: Positive Psychology Masterclass
Learning Outcomes 
Develop a comprehensive understanding of the key concepts and principles of hospitality, leisure management, and travel and tourism
Understand how to manage a team and develop leadership skills effectively
Develop knowledge of revenue management and budgeting strategies
Learn how to create and implement effective marketing strategies in the hospitality and tourism industry
Gain practical experience in areas such as food and beverage operations, tour operations, and event management
Understand the principles of customer service and how to create unforgettable guest experiences
Gain the knowledge and skills necessary to pursue a successful career in the hospitality, leisure, and travel industries.
Our Hospitality, Leisure Management with Travel & Tourism bundle includes three QLS courses: Hospitality and Revenue Management, Leisure Management, and Travel & Tourism.
The Hospitality and Revenue Management course provides a comprehensive overview of revenue management strategies and how they apply to the hospitality industry. Students will learn how to manage pricing and inventory, use forecasting and budgeting techniques, and develop marketing strategies to maximise revenue.
The Leisure Management course covers leisure and recreation management principles, including facility management, programming, and risk management. Students will learn how to create and manage leisure programs that meet the needs of a diverse range of clients, including families, individuals, and special interest groups.
The Travel & Tourism course provides an in-depth understanding of the global travel and tourism industry, including the key trends, challenges, and opportunities facing the sector. Students will learn about the different types of tourism, how to develop and market travel packages, and how to manage tour operations.
Certificate
QLS-endorsed courses are designed to provide learners with the skills and knowledge they need to succeed in their chosen field.
The Quality Licence Scheme is a distinguished and respected accreditation in the UK, denoting exceptional quality and excellence. It carries significant weight among industry professionals and recruiters.
Upon completion, learners will receive Three QLS Endorsed hard copy certificates, making it easy for them to showcase their achievements. These certificates validate their course completion, the level of the course they have completed, and the QLS endorsement.
Please Note: Imperial Academy is One Education approved resale partner for Quality Licence Scheme Endorsed courses.
 CPD 
200 CPD hours / points  Accredited by CPD Quality Standards
 Who is this course for? 
Individuals looking to start a career in the hospitality, leisure, or travel industries
Professionals looking to upskill and enhance their knowledge in these areas
Entrepreneurs looking to start their own hospitality or travel business
Those looking to switch careers and move into the hospitality, leisure, or travel sectors
Is anyone interested in learning more about the inner workings of the hospitality, leisure, and travel industries?
 Requirements 
Anyone can enrol on this Hospitality, Leisure Management with Travel & Tourism Course.
 Career path 
Hotel Manager: £25,000 - £50,000
Leisure Centre Manager: £25,000 - £40,000
Tour Manager: £18,000 - £40,000
Travel Agent: £17,000 - £25,000
Event Manager: £20,000 - £45,000
Restaurant Manager: £20,000 - £40,000
Marketing Manager (Hospitality/Tourism): £25,000 - £50,000
 Certificates 
Hard Copy QLS Certificate
 Hard copy certificate - Included 

Hospitality, Leisure Management with Travel & Tourism - QLS Endorsed

<p>Step back in time and imagine a bustling trading port, with ships arriving from distant lands laden with exotic goods. The warehouse was the heart of the trading operation, and safety was of paramount importance. Today, the principles of safety and security are as vital as ever in warehouse operations.</p> <p>Our Warehouse Safety, Commercial Law and Retail Management Diploma offers a comprehensive education in these crucial areas, providing the tools and knowledge needed to succeed in a fast-paced commercial environment. This bundle includes three QLS-endorsed courses that cover everything from legal aspects to best practices in warehouse safety, and retail management. Upon completion, learners will receive hardcopy certificates as a testament to their achievement.</p> <p>Our Warehouse Safety course is designed to help you ensure that your warehouse is a safe place to work. With a focus on identifying and minimizing potential hazards, you will learn to implement safety procedures, including emergency response protocols. The Commercial Law course teaches learners the legal framework that governs commercial transactions. You will develop an understanding of contracts, employment law, intellectual property rights, and other legal aspects that are essential to running a business. The Retail Management course, on the other hand, delves into the art of retailing. You will learn to manage staff, create effective marketing strategies, and develop strong relationships with customers.</p> <p>In addition to these QLS courses, we also offer five CPD QS accredited relevant courses and five CPD QS accredited career development courses. These courses will provide learners with the skills and knowledge needed to advance their careers and reach their full potential.</p> <p>This course is ideal for individuals who wish to gain a deeper understanding of commercial law, warehouse safety, and retail management. It is particularly useful for warehouse managers, business owners, and those who work in retail management. Our courses will give you the tools you need to succeed in these areas and provide you with the confidence to handle challenging situations with ease.</p> <p>Join us and embark on a journey that will equip you with the knowledge and skills to thrive in today's fast-paced commercial environment.</p> <p><strong>QLS Endorsed Courses:</strong></p> <ul> <li><strong>Course 01: </strong>Certificate in Warehouse Safety Training at QLS Level 3</li><li><strong>Course 02: </strong>Diploma in Commercial Law at QLS Level 3</li><li><strong>Course 03: </strong>Advanced Diploma in Retail Management at QLS Level 7</li></ul> <p><strong>CPD QS Accredited Courses:</strong></p> <ul> <li><strong>Course 04:</strong> Business Law</li><li><strong>Course 05:</strong> Supply Chain Management</li><li><strong>Course 06:</strong> Merchandising</li><li><strong>Course 07:</strong> Tax Accounting</li><li><strong>Course 08:</strong> Manual Handling Awareness Course</li></ul> <p>Take your career to the next level with our bundle that includes not only technical courses but also <strong>five guided courses</strong> focused on personal development and <strong> career growth.</strong></p> <ul> <li><strong>Course 09: </strong>Personal Development</li><li><strong>Course 10:</strong> Career Development Plan Fundamentals</li><li><strong>Course 11: </strong>Leadership and Management Course</li><li><strong>Course 12: </strong>Communication Building Masterclass</li><li><strong>Course 13: </strong>Positive Psychology Masterclass</li></ul> <p><strong>Learning Outcomes:</strong></p> <ul> <li>Understand the role of warehouses and the importance of safety management.</li><li>Develop an understanding of commercial law and business organisations.</li><li>Gain knowledge of international trade and competition law.</li><li>Understand retail management, including strategy, buying, merchandising, and pricing.</li><li>Develop skills in supply chain management, customer service, and store management.</li><li>Understand tax accounting and consumer law and protection.</li><li>Develop skills in manual handling and health and safety management.</li></ul> <p><strong>Please Note:</strong> Imperial Academy is One Education approved resale partner for Quality Licence Scheme Endorsed courses.</p><p>This bundle includes three QLS endorsed courses, Warehouse Safety, Commercial law, and Retail Management, designed to provide learners with the knowledge and skills required to work in a warehouse, retail store, or related industry. Upon completion, learners will receive hardcopy certificates, and there are five CPD-QS accredited relevant courses and five CPD-QS accredited career development courses included in the bundle.</p> <p><strong>Warehouse Safety</strong>: This course covers six modules that introduce learners to the role of warehouses, warehouse safety, health and safety management, general warehouse hazards, manual and mechanical handling, and site safety. By the end of the course, learners will have developed an understanding of the importance of safety management in warehouses and be able to identify and manage potential hazards.</p> <p><strong>Commercial law</strong>: This course covers seven modules that introduce learners to commercial law, business organisations, international trade, sales of goods law, consumer law and protection, e-commerce law, and competition law. By the end of the course, learners will have gained knowledge of various aspects of commercial law and how to apply them in real-life scenarios.</p> <p><strong>Retail Management:</strong> This course covers 18 modules that introduce learners to retail management, including strategy, buying and merchandising, pricing, supply chain management, customer service, and store management. By the end of the course, learners will have developed skills in managing retail stores, including store security procedures, team management, retail brand management, and selling in multiple channels.</p> <p><strong>Certificate</strong></p> <p>QLS-endorsed courses are designed to provide learners with the skills and knowledge they need to succeed in their chosen field.<br /><strong>The Quality Licence Scheme</strong> is a distinguished and respected accreditation in the UK, denoting exceptional quality and excellence. It carries significant weight among industry professionals and recruiters.<br />Upon completion, learners will receive Three <strong>QLS Endorsed</strong> hard copy certificates, making it easy for them to showcase their achievements. These certificates validate their course completion, the level of the course they have completed, and the QLS endorsement.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        35 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <ul> <li>Individuals who work or aspire to work in the warehousing and retail industry.</li><li>Individuals who want to develop skills and knowledge in safety management, commercial law, and retail management.</li><li>Business owners or entrepreneurs who want to gain a better understanding of the warehousing and retail industry.</li></ul> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <ul> <li>Warehouse Manager: £30,000 - £60,000 per year</li><li>Retail Store Manager: £25,000 - £50,000 per year</li><li>Supply Chain Manager: £35,000 - £70,000 per year</li><li>Commercial Lawyer: £50,000 - £100,000 per year</li><li>Tax Accountant: £30,000 - £80,000 per year.</li></ul> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Step back in time and imagine a bustling trading port, with ships arriving from distant lands laden with exotic goods. The warehouse was the heart of the trading operation, and safety was of paramount importance. Today, the principles of safety and security are as vital as ever in warehouse operations.
Our Warehouse Safety, Commercial Law and Retail Management Diploma offers a comprehensive education in these crucial areas, providing the tools and knowledge needed to succeed in a fast-paced commercial environment. This bundle includes three QLS-endorsed courses that cover everything from legal aspects to best practices in warehouse safety, and retail management. Upon completion, learners will receive hardcopy certificates as a testament to their achievement.
Our Warehouse Safety course is designed to help you ensure that your warehouse is a safe place to work. With a focus on identifying and minimizing potential hazards, you will learn to implement safety procedures, including emergency response protocols. The Commercial Law course teaches learners the legal framework that governs commercial transactions. You will develop an understanding of contracts, employment law, intellectual property rights, and other legal aspects that are essential to running a business. The Retail Management course, on the other hand, delves into the art of retailing. You will learn to manage staff, create effective marketing strategies, and develop strong relationships with customers.
In addition to these QLS courses, we also offer five CPD QS accredited relevant courses and five CPD QS accredited career development courses. These courses will provide learners with the skills and knowledge needed to advance their careers and reach their full potential.
This course is ideal for individuals who wish to gain a deeper understanding of commercial law, warehouse safety, and retail management. It is particularly useful for warehouse managers, business owners, and those who work in retail management. Our courses will give you the tools you need to succeed in these areas and provide you with the confidence to handle challenging situations with ease.
Join us and embark on a journey that will equip you with the knowledge and skills to thrive in today's fast-paced commercial environment.
QLS Endorsed Courses:
Course 01: Certificate in Warehouse Safety Training at QLS Level 3
Course 02: Diploma in Commercial Law at QLS Level 3
Course 03: Advanced Diploma in Retail Management at QLS Level 7
CPD QS Accredited Courses:
Course 04: Business Law
Course 05: Supply Chain Management
Course 06: Merchandising
Course 07: Tax Accounting
Course 08: Manual Handling Awareness Course
Take your career to the next level with our bundle that includes not only technical courses but also five guided courses focused on personal development and  career growth.
Course 09: Personal Development
Course 10: Career Development Plan Fundamentals
Course 11: Leadership and Management Course
Course 12: Communication Building Masterclass
Course 13: Positive Psychology Masterclass
Learning Outcomes:
Understand the role of warehouses and the importance of safety management.
Develop an understanding of commercial law and business organisations.
Gain knowledge of international trade and competition law.
Understand retail management, including strategy, buying, merchandising, and pricing.
Develop skills in supply chain management, customer service, and store management.
Understand tax accounting and consumer law and protection.
Develop skills in manual handling and health and safety management.
Please Note: Imperial Academy is One Education approved resale partner for Quality Licence Scheme Endorsed courses.
This bundle includes three QLS endorsed courses, Warehouse Safety, Commercial law, and Retail Management, designed to provide learners with the knowledge and skills required to work in a warehouse, retail store, or related industry. Upon completion, learners will receive hardcopy certificates, and there are five CPD-QS accredited relevant courses and five CPD-QS accredited career development courses included in the bundle.
Warehouse Safety: This course covers six modules that introduce learners to the role of warehouses, warehouse safety, health and safety management, general warehouse hazards, manual and mechanical handling, and site safety. By the end of the course, learners will have developed an understanding of the importance of safety management in warehouses and be able to identify and manage potential hazards.
Commercial law: This course covers seven modules that introduce learners to commercial law, business organisations, international trade, sales of goods law, consumer law and protection, e-commerce law, and competition law. By the end of the course, learners will have gained knowledge of various aspects of commercial law and how to apply them in real-life scenarios.
Retail Management: This course covers 18 modules that introduce learners to retail management, including strategy, buying and merchandising, pricing, supply chain management, customer service, and store management. By the end of the course, learners will have developed skills in managing retail stores, including store security procedures, team management, retail brand management, and selling in multiple channels.
Certificate
QLS-endorsed courses are designed to provide learners with the skills and knowledge they need to succeed in their chosen field.
The Quality Licence Scheme is a distinguished and respected accreditation in the UK, denoting exceptional quality and excellence. It carries significant weight among industry professionals and recruiters.
Upon completion, learners will receive Three QLS Endorsed hard copy certificates, making it easy for them to showcase their achievements. These certificates validate their course completion, the level of the course they have completed, and the QLS endorsement.
 CPD 
35 CPD hours / points  Accredited by CPD Quality Standards
 Who is this course for? 
Individuals who work or aspire to work in the warehousing and retail industry.
Individuals who want to develop skills and knowledge in safety management, commercial law, and retail management.
Business owners or entrepreneurs who want to gain a better understanding of the warehousing and retail industry.
 Career path 
Warehouse Manager: £30,000 - £60,000 per year
Retail Store Manager: £25,000 - £50,000 per year
Supply Chain Manager: £35,000 - £70,000 per year
Commercial Lawyer: £50,000 - £100,000 per year
Tax Accountant: £30,000 - £80,000 per year.
 Certificates 
Certificate of completion
 Hard copy certificate - Included 

Warehouse Safety, Commercial Law and Retail Management Diploma

<p data-mce-fragment="1" style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgba(18, 18, 18, 0.75);"><strong data-mce-fragment="1" fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Overview</strong></p><p data-mce-fragment="1" style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);">Good customer service is good for business.</p><p data-mce-fragment="1" style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);">Studies show that by 2020 the biggest differentiator for customers&rsquo; purchases will not be based on product or price but will be driven by service and experience.</p><p data-mce-fragment="1" style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);">Whether the Level 2 Customer Service e-learning course is used as part of the training for a level 2 customer service qualification or as a stand-alone training course for staff and managers, learners will understand what is meant by, and how to deliver, good customer service in your organisation.</p><p data-mce-fragment="1" style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);">From the basic principles of customer service to understanding and anticipating customers&rsquo; wants and needs, the course breaks information into engaging and interactive chunks.</p><p data-mce-fragment="1" style="color: rgba(18, 18, 18, 0.75); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);"><strong data-mce-fragment="1" fr-original-style="" style="font-weight: 700; box-sizing: border-box;">The Course Covers</strong></p><ul data-mce-fragment="1" style="color: rgba(18, 18, 18, 0.75); box-sizing: border-box;" fr-original-style=" color: rgba(18, 18, 18, 0.75);"><li data-mce-fragment="1" fr-original-style="" style="box-sizing: border-box;">Customer service principles</li><li data-mce-fragment="1" fr-original-style="" style="box-sizing: border-box;">Customers&rsquo; needs and expectations</li><li data-mce-fragment="1" fr-original-style="" style="box-sizing: border-box;">Behaviour and interpersonal skills</li><li data-mce-fragment="1" fr-original-style="" style="box-sizing: border-box;">Responding to problems or complaints</li></ul>

Course Overview
Good customer service is good for business.
Studies show that by 2020 the biggest differentiator for customers’ purchases will not be based on product or price but will be driven by service and experience.
Whether the Level 2 Customer Service e-learning course is used as part of the training for a level 2 customer service qualification or as a stand-alone training course for staff and managers, learners will understand what is meant by, and how to deliver, good customer service in your organisation.
From the basic principles of customer service to understanding and anticipating customers’ wants and needs, the course breaks information into engaging and interactive chunks.
The Course Covers
Customer service principles
Customers’ needs and expectations
Behaviour and interpersonal skills
Responding to problems or complaints

Knight Training (UK) Ltd

Customer Experience

Customer Service

Customer Success (CS)

Customer Journey

Dealing With Difficult Customers

Customer Experience Management

Customer Service might be today, an indispensable skill if you want to work or start your own business!

Take a look at this Customer Service L2 Course at https://knight.training/products/customer-service-level-2 and come train with us in Knight Training. 

Customer Service Level 2

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><b style="color: rgb(26, 26, 26); box-sizing: border-box;" fr-original-style="color: rgb(26, 26, 26);">This driver CPC course - Customer Service &amp; Manual Handling</b><b style="color: rgb(26, 26, 26); box-sizing: border-box;" fr-original-style="color: rgb(26, 26, 26);"> is suitable for LGV &amp; PCV and will cover:</b></p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);">Company &amp; Driver Image,&nbsp;Who Customers Are and What They Want,&nbsp;Communication Skills,&nbsp;Giving Good Customer Service,&nbsp;About Manual Handling,&nbsp;The Spine,&nbsp;Manual Handling Injuries and Their Costs,&nbsp;Regulations,&nbsp;Manual Handling Risk Assessment,&nbsp;Safe Handling Techniques,&nbsp;Manual Handling Equipment.</p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">All courses start at 07:45 hrs and finish at 15:45 hrs</strong></p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">All courses are 8 hours long with included 2 breaks of 15 minutes and a lunch break of 30 minutes.</strong></p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Approval:</strong> This course is registered with JAUPT as approved for Driver CPC qualification.</p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);">Course Approval Number: CRS18242/475.</p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);">On completion of the course all attendees will receive certificate of attendance.</p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);">Please note repeat courses are not accepted by DVSA and by joining this course you confirm that you are aware of the modules covered by you and certify that, if you have covered these before you are happy to repeat the modules due to needing further education on the subject.</p>

This is an International Driver CPC - 7hours course - Rules of the Road & Customer Service and it is suitable for LGV & PCV and will cover:
Requirements, Speed Limits, SMART Motorways, Highway Code, Road Signs, Bridge Strikes, Mobile Phones, Sat-Navs, Traffic Accident Procedures, Company & Driver Image, Who Customers Are and What They Want, Communication Skills, Giving Good Customer Service.
All courses start at 07:45 hrs and finish at 15:45 hrs
All courses are 8 hours long with included 2 breaks of 15 minutes and a lunch break of 30 minutes.
Approval: This course is registered with JAUPT as approved for Driver CPC qualification.
Course Approval Number: ICRS24736/475.
On completion of the course, all attendees will receive a certificate of attendance.
Please note repeat courses are not accepted by DVSA and by joining this course you confirm that you are aware of the modules covered by you and certify that, if you have covered these before you are happy to repeat the modules due to needing further education on the subject.

PETM

HGV Driver

7.5 Ton Driver

Driver CPC

Rules of the Road & Customer Service - International CPC - Online

<h3><b>Overview</b></h3>
Acquire great customer problems solving skills to develop long term relationships with your customers by enrolling in our <strong>Customer Service Management </strong>course.

This course is a step-by-step training process to educate you in all the essential knowledge and skills to deliver contextual-based support to your customers and maintain high ethical business standards.

The training has a huge impact on higher customer retention, acquisition of new customers, increased productivity and more. After your successful completion, you will be more than capable of identifying customer service elements and knowing the effects of poor service on a business; you will also be able to come up with some great techniques to deal with difficult customers. Enrol today to handle customer feedback and complaints efficiently.
<h3><b>How will I get my certificate?</b></h3>
You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate.
<h3><b>Who is this course for?</b></h3>
<span>There is no experience or previous qualifications required for enrolment on this Customer Service Management</span><span>. It is available to all students, of all academic backgrounds.</span>
<h3><b>Requirements</b></h3>
<span>Our Customer Service Management </span><span>is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.</span>

<span>There is no time limit for completing this course, it can be studied in your own time at your own pace.</span>
<h3><b>Career path</b></h3>
<span>Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business &amp; Management , Admin, Accountancy &amp; Finance, Secretarial &amp; PA, Teaching &amp; Mentoring etc.</span> <h3>Course Curriculum</h3><div><p>1 sections • 9 lectures • 01:51:00 total length</p></div><div><div><div><div><div><div><div><p>•Module One - Customer Service : Who We Are and What We Do: 00:16:00</p></div><div><div><p>•Module Two - Customer Service : Establishing Your Attitude: 00:12:00</p></div><div><div><p>•Module Three - Customer Service : Identifying and Addressing Customer Needs: 00:11:00</p></div><div><div><p>•Module Four - Customer Service : Generating Return Business: 00:14:00</p></div><div><div><p>•Module Five: In-Person Customer Service: 00:09:00</p></div><div><div><p>•Module Six - Customer Service : Giving Customer Service over the Phone: 00:11:00</p></div><div><div><p>•Module Seven - Customer Service : Providing Electronic Customer Service: 00:11:00</p></div><div><div><p>•Module Eight - Customer Service : Recovering Difficult Customers: 00:14:00</p></div><div><div><p>•Module Nine - Customer Service : Understanding When to Escalate: 00:13:00</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Overview
Acquire great customer problems solving skills to develop long term relationships with your customers by enrolling in our Customer Service Management course. This course is a step-by-step training process to educate you in all the essential knowledge and skills to deliver contextual-based support to your customers and maintain high ethical business standards. The training has a huge impact on higher customer retention, acquisition of new customers, increased productivity and more. After your successful completion, you will be more than capable of identifying customer service elements and knowing the effects of poor service on a business; you will also be able to come up with some great techniques to deal with difficult customers. Enrol today to handle customer feedback and complaints efficiently.
Key Features of the Course:
FREE Customer Service CPD-accredited certificate
Get a free student ID card with Customer Service training (£10 applicable for international delivery)
Lifetime access to the Customer Service course materials
The Customer Service program comes with 24/7 tutor support
Get instant access to this Customer Service course
Learn Customer Service training from anywhere in the world
The Customer Service training is affordable and simple to understand
The Customer Service training is an entirely online
How will I get my certificate?
You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate.
Who is this course for?
There is no experience or previous qualifications required for enrolment on this Customer Service Management. It is available to all students, of all academic backgrounds.
Requirements
Our Customer Service Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on WIFI, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace.
Career path
Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc.
Course Curriculum
1 sections • 9 lectures • 01:51:00 hours total
•Module One - Customer Service : Who We Are and What We Do
•Module Two - Customer Service : Establishing Your Attitude
•Module Three - Customer Service : Identifying and Addressing Customer Needs
•Module Four - Customer Service : Generating Return Business
•Module Five: In-Person Customer Service
•Module Six - Customer Service : Giving Customer Service over the Phone
•Module Seven - Customer Service : Providing Electronic Customer Service
•Module Eight - Customer Service : Recovering Difficult Customers
•Module Nine - Customer Service : Understanding When to Escalate

Apex Learning

Customer Care

Customer Service Management

<div>
	<h3><strong>Description:</strong></h3>
<p><span>To maintain your company's reputation, you have to keep your customers satisfied. An experienced and efficient customer service can easily maintain your customers. This Level 2 Certificate in Customer Service Management will teach the aspects managing customer service.</span></p>
<p><span>In this course, you will learn to identify links between excellence in customer service and your business policies. You will also learn to develop skills and practices that are essential elements of customer service, recognize what are employees and customers are looking for, etc. Finally, you will understand the true meaning of leadership, managing performance, and practices. </span></p>
<h3><b>Learning Outcomes:</b></h3>
<ul>
<li><span>Recognise means to settle connectivities between excellence in customer service as well as your business and policies</span></li>
<li><span>Improvise the skills and practices essential for a customer service-focused manager</span></li>
<li><span>Detect the customers as well as what they are searching for being truly involved</span></li>
<li><span>Recognise who are your customers and what their interests are </span></li>
<li><span>Improve plans for generating engaged employees and satisfied customers in the related business units that you manage</span></li>
</ul>
<h3><b>Assessment:</b></h3>
<ul>
<li><span>At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not.</span></li>
<li><span>Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.</span></li>
</ul>
<h3><b>Certification:</b></h3>
<ul>
<li><span>After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement.</span></li>
<li><span>Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.</span></li>
</ul>
<h3><b>Who is this Course for?</b></h3>
<p><b>Level 2 Certificate in Customer Service Management </b><span>is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills.</span></p>
<p><span>As there is no experience and qualification required for this course, it is available for all students from any academic background.</span></p>
<h3><b>Requirements</b></h3>
<p><span>Our</span><b> Level 2 Certificate in Customer Service Management</b><span> is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.</span></p>
<h3><b>Career Path</b></h3>
<p><span>After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.</span></p>
		</div><table width="100%">				<tbody><tr>
					<td colspan="4">Customer Service Management - Updated Version</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Who We Are and What We Do</td>
					<td> </td>
					<td><span><i></i> 00:17:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Establishing Your Attitude</td>
					<td> </td>
					<td><span><i></i> 00:13:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Identifying and Addressing Customer Needs</td>
					<td> </td>
					<td><span><i></i> 00:12:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Generating Return Business</td>
					<td> </td>
					<td><span><i></i> 00:14:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>In-Person Customer Service</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Giving Customer Service over the Phone</td>
					<td> </td>
					<td><span><i></i> 00:12:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Providing Electronic Customer Service</td>
					<td> </td>
					<td><span><i></i> 00:12:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Recovering Difficult Customers</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Understanding When to Escalate</td>
					<td> </td>
					<td><span><i></i> 00:14:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Customer Service Management - Old Version</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Course Overview</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Six Critical Elements</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Understanding Leadership</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Five Practices of Leadership</td>
					<td> </td>
					<td><span><i></i> 00:45:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mock Exam- Level 2 Certificate in Customer Service Management</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Exam- Level 2 Certificate in Customer Service Management</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Order Your Certificate and Transcript</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Order Your Certificates and Transcripts</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table>

Description:
To maintain your company's reputation, you have to keep your customers satisfied. An experienced and efficient customer service can easily maintain your customers. This Level 2 Certificate in Customer Service Management will teach the aspects managing customer service.
In this course, you will learn to identify links between excellence in customer service and your business policies. You will also learn to develop skills and practices that are essential elements of customer service, recognize what are employees and customers are looking for, etc. Finally, you will understand the true meaning of leadership, managing performance, and practices. 
Learning Outcomes:
Recognise means to settle connectivities between excellence in customer service as well as your business and policies
Improvise the skills and practices essential for a customer service-focused manager
Detect the customers as well as what they are searching for being truly involved
Recognise who are your customers and what their interests are
Improve plans for generating engaged employees and satisfied customers in the related business units that you manage
Assessment:
At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not.
Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.
Certification:
After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement.
Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.
Who is this Course for?
Level 2 Certificate in Customer Service Management is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills.
As there is no experience and qualification required for this course, it is available for all students from any academic background.
Requirements
Our Level 2 Certificate in Customer Service Management is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.
Career Path
After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.
Customer Service Management - Updated Version			
	Who We Are and What We Do		00:17:00
	Establishing Your Attitude		00:13:00
	Identifying and Addressing Customer Needs		00:12:00
	Generating Return Business		00:14:00
	In-Person Customer Service		00:10:00
	Giving Customer Service over the Phone		00:12:00
	Providing Electronic Customer Service		00:12:00
	Recovering Difficult Customers		00:15:00
	Understanding When to Escalate		00:14:00
Customer Service Management - Old Version			
	Course Overview		00:05:00
	Six Critical Elements		00:30:00
	Understanding Leadership		00:30:00
	Five Practices of Leadership		00:45:00
Mock Exam			
	Mock Exam- Level 2 Certificate in Customer Service Management		00:20:00
Final Exam			
	Final Exam- Level 2 Certificate in Customer Service Management		00:20:00
Order Your Certificate and Transcript			
	Order Your Certificates and Transcripts		00:00:00

John Academy

IT Certifications

Certificate in Information Security Management Principles (CISMP)

Commercial & Contract Management Certification Program (CCM)

Certified Manager of Quality

FA Level 1

Level 2 Certificate in Customer Service Management

<h3><b>Overview</b></h3>
<p><span>In an era where brand loyalty is highly coveted yet elusive, the '</span><strong><span>Customer Service Management: Recovering Difficult Customers</span></strong><span>' course serves as your compass to navigate the treacherous waters of volatile client interactions. Our comprehensive curriculum highlights the art and science of transforming challenging situations into opportunities, turning disgruntled customers into brand ambassadors. Delve deep into the core essence of who you are, refine your approach to handling customers in-person, over the phone, or electronically, and master the nuances of discerning when to escalate a situation.</span></p>
<p><span>Customers today crave more than just a product; they yearn for a memorable experience. The course offers a rich tapestry of skills and knowledge tailored to meet modern-day challenges. From developing your attitude to cultivating return business, each module unfolds a new chapter in the world of stellar customer service. By the end of this transformative journey, learners will possess the understanding to tackle complex customer-centric scenarios with finesse and poise.</span></p>
<p><span>Electronic customer service has emerged as the new frontier in today's digital age. With our dedicated modules focusing on telephonic and electronic customer service, learners will be able to effectively cater to the digitally-savvy clientele. Additionally, our exclusive segment on 'Recovering Difficult Customers' will empower you with strategies to mend bridges and foster positive relationships even after a misstep.</span></p>
<p><strong><span>Learning Outcomes</span></strong></p>
<ol>
<li><span>Understand the foundational principles of effective customer service management.</span></li>
<li><span>Develop a positive, solution-oriented attitude towards customer interactions.</span></li>
<li><span>Recognise and aptly address diverse customer needs to ensure satisfaction.</span></li>
<li><span>Strategise and implement techniques to ensure return business and loyalty.</span></li>
<li><span>Deliver outstanding customer service face-to-face, telephonically, and digitally.</span></li>
<li><span>Acquire expertise in managing and recovering challenging customer scenarios.</span></li>
<li><span>Distinguish between situations that can be resolved independently and those requiring escalation.</span></li>
</ol>
<h3><strong>Why buy this Customer Service Management: Recovering Difficult Customers?</strong></h3>
<ol>
<li><span>Unlimited access to the course for forever</span></li>
<li><b>Digital Certificate, Transcript, student ID</b><span> all included in the price</span></li>
<li><span>Absolutely no hidden fees</span></li>
<li><span>Directly receive </span><b>CPD </b><span>accredited qualifications after course completion</span></li>
<li><span>Receive one to one assistance on every weekday from professionals</span></li>
<li><span>Immediately receive the PDF certificate after passing</span></li>
<li><span>Receive the original copies of your certificate and transcript on the next working day</span></li>
<li><span>Easily learn the skills and knowledge from the comfort of your home</span></li>
</ol>
<h3><b>Certification</b></h3>
<p><span>After studying the course materials of the </span><b>Customer Service Management: Recovering Difficult Customers</b><span> you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.</span></p>
<h3><b>Who is this course for?</b></h3>
<p><span>This </span><b>Customer Service Management: Recovering Difficult Customers </b><span>is suitable for: </span></p>
<ul>
<li><span>Aspiring customer service managers aiming to excel in their roles.</span></li>
<li><span>Businesses seeking to elevate their customer service standards.</span></li>
<li><span>Frontline staff keen on enhancing their customer interaction techniques.</span></li>
<li><span>Team leads or supervisors in charge of customer service departments.</span></li>
<li><span>Entrepreneurs aiming to build a robust customer-centric model.</span></li>
</ul>
<h3><b>Prerequisites</b></h3>
<p><span>This </span><b>Customer Service Management: Recovering Difficult Customers </b><span>was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.</span></p>
<h3><b>Career path</b></h3>
<ul>
<li><strong><span>Customer Service Manager:</span></strong><span> £25,000 - £45,000 Annually</span></li>
<li><strong><span>Client Relationship Officer:</span></strong><span> £28,000 - £50,000 Annually</span></li>
<li><strong><span>Customer Retention Specialist:</span></strong><span> £24,000 - £40,000 Annually</span></li>
<li><strong><span>Call Centre Supervisor:</span></strong><span> £22,000 - £35,000 Annually</span></li>
<li><strong><span>Customer Experience Strategist:</span></strong><span> £30,000 - £55,000 Annually</span></li>
<li><strong><span>Digital Customer Service Analyst:</span></strong><span> £27,000 - £52,000 Annually</span></li>
</ul><div>
				<h3>
	<span>Course Curriculum</span>
</h3>

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4">Customer Service Management: Recovering Difficult Customers</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module One: Who We Are and What We Do</td>
					<td> </td>
					<td><span><i></i> 00:17:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Two: Establishing Your Attitude</td>
					<td> </td>
					<td><span><i></i> 00:12:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Three: Identifying and Addressing Customer Needs</td>
					<td> </td>
					<td><span><i></i> 00:12:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Four: Generating Return Business</td>
					<td> </td>
					<td><span><i></i> 00:14:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Five: In-Person Customer Service</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Six: Giving Customer Service over the Phone</td>
					<td> </td>
					<td><span><i></i> 00:12:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Seven: Providing Electronic Customer Service</td>
					<td> </td>
					<td><span><i></i> 00:12:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Eight: Recovering Difficult Customers</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Nine: Understanding When to Escalate</td>
					<td> </td>
					<td><span><i></i> 00:14:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mock Exam - Customer Service Management: Recovering Difficult Customers</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Exam - Customer Service Management: Recovering Difficult Customers</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
				</tbody></table></div>

			</div>

Overview
In an era where brand loyalty is highly coveted yet elusive, the 'Customer Service Management: Recovering Difficult Customers' course serves as your compass to navigate the treacherous waters of volatile client interactions. Our comprehensive curriculum highlights the art and science of transforming challenging situations into opportunities, turning disgruntled customers into brand ambassadors. Delve deep into the core essence of who you are, refine your approach to handling customers in-person, over the phone, or electronically, and master the nuances of discerning when to escalate a situation.
Customers today crave more than just a product; they yearn for a memorable experience. The course offers a rich tapestry of skills and knowledge tailored to meet modern-day challenges. From developing your attitude to cultivating return business, each module unfolds a new chapter in the world of stellar customer service. By the end of this transformative journey, learners will possess the understanding to tackle complex customer-centric scenarios with finesse and poise.
Electronic customer service has emerged as the new frontier in today's digital age. With our dedicated modules focusing on telephonic and electronic customer service, learners will be able to effectively cater to the digitally-savvy clientele. Additionally, our exclusive segment on 'Recovering Difficult Customers' will empower you with strategies to mend bridges and foster positive relationships even after a misstep.
Learning Outcomes
Understand the foundational principles of effective customer service management.
Develop a positive, solution-oriented attitude towards customer interactions.
Recognise and aptly address diverse customer needs to ensure satisfaction.
Strategise and implement techniques to ensure return business and loyalty.
Deliver outstanding customer service face-to-face, telephonically, and digitally.
Acquire expertise in managing and recovering challenging customer scenarios.
Distinguish between situations that can be resolved independently and those requiring escalation.
Why buy this Customer Service Management: Recovering Difficult Customers?
Unlimited access to the course for forever
Digital Certificate, Transcript, student ID all included in the price
Absolutely no hidden fees
Directly receive CPD accredited qualifications after course completion
Receive one to one assistance on every weekday from professionals
Immediately receive the PDF certificate after passing
Receive the original copies of your certificate and transcript on the next working day
Easily learn the skills and knowledge from the comfort of your home
Certification
After studying the course materials of the Customer Service Management: Recovering Difficult Customers you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.
Who is this course for?
This Customer Service Management: Recovering Difficult Customers is suitable for: 
Aspiring customer service managers aiming to excel in their roles.
Businesses seeking to elevate their customer service standards.
Frontline staff keen on enhancing their customer interaction techniques.
Team leads or supervisors in charge of customer service departments.
Entrepreneurs aiming to build a robust customer-centric model.
Prerequisites
This Customer Service Management: Recovering Difficult Customers was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.
Career path
Customer Service Manager: £25,000 - £45,000 Annually
Client Relationship Officer: £28,000 - £50,000 Annually
Customer Retention Specialist: £24,000 - £40,000 Annually
Call Centre Supervisor: £22,000 - £35,000 Annually
Customer Experience Strategist: £30,000 - £55,000 Annually
Digital Customer Service Analyst: £27,000 - £52,000 Annually
 Course Curriculum

Customer Service Management: Recovering Difficult Customers			
	Module One: Who We Are and What We Do		00:17:00
	Module Two: Establishing Your Attitude		00:12:00
	Module Three: Identifying and Addressing Customer Needs		00:12:00
	Module Four: Generating Return Business		00:14:00
	Module Five: In-Person Customer Service		00:10:00
	Module Six: Giving Customer Service over the Phone		00:12:00
	Module Seven: Providing Electronic Customer Service		00:12:00
	Module Eight: Recovering Difficult Customers		00:15:00
	Module Nine: Understanding When to Escalate		00:14:00
Mock Exam			
	Mock Exam - Customer Service Management: Recovering Difficult Customers		00:20:00
Final Exam			
	Final Exam - Customer Service Management: Recovering Difficult Customers		00:20:00

Studyhub UK

Online Course Marketing

Customer Relationship Management

Customer Service Management: Recovering Difficult Customers

<p>Did you know that 86% of customers are willing to pay more for great customer service? In today's competitive business environment, exceptional customer service is no longer a luxury but a necessity. That's where our <strong>Customer Service Manager - QLS Endorsed Bundle </strong>comes in.</p><p>Quality Licence Scheme is a leading accreditation body that ensures our courses meet the highest industry standards. When you enrol in our bundle, you'll not only receive training that is recognised by employers, but you'll also receive <strong>10 Hard Copy QLS Certificates</strong> upon completion of each course. These certificates will attest to your knowledge and skills, helping you stand out in a crowded job market.</p><p>But that's not all. Our <strong>Customer Service Manager - QLS Endorsed Bundle </strong>includes a range of career-guided courses designed to equip you with the skills and knowledge needed to excel in customer service management. From communication skills to managing customer complaints, our courses cover all aspects of customer service management.</p><p>In addition, our bundle includes courses that are relevant to today's business environment. You'll learn how to manage remote teams, navigate virtual communication channels, and build a customer-centric culture in your organisation. These skills are essential in today's digital age, where customers expect a seamless experience across all touchpoints.</p><p>By enrolling in our <strong>Customer Service Manager - QLS Endorsed Bundle</strong>, you'll gain the knowledge to succeed in a customer service management role. Whether you're starting your career or looking to upskill, our courses will provide you with a competitive edge in the job market.</p><p>Don't miss out on this opportunity to enhance your career prospects. Enrol now and take the first step towards becoming a customer service management expert.</p><p><strong>Learning Outcomes:</strong></p><ul><li>Develop a comprehensive understanding of customer service management principles and best practices.</li><li>Master the communication skills required to interact with customers and team members effectively.</li><li>Gain knowledge of customer relationship management tools and techniques to enhance customer satisfaction.</li><li>Learn how to identify and prevent money laundering and terrorist financing.</li><li>Understand the fundamentals of marketing and how they relate to customer service management.</li><li>Develop the confidence and self-esteem needed to excel in a customer service management role.</li><li>Receive career coaching to help guide your professional development and achieve your goals.</li></ul><p><strong>Why Choose Imperial Academy?</strong></p><ul><li>Fully Online Training</li><li>QLS Endorsed &amp; CPD Accredited Certificate</li><li>No Time Limits. Study at Your Own Pace</li><li>Expert Instructors</li><li>Audio Visual Training</li><li>Up-to-date Curriculum and Valuable Guidelines</li></ul><p>Our <strong>Customer Service Manager - QLS Endorsed Bundle </strong>is a comprehensive training program that includes 10 QLS Endorsed courses designed to prepare you with the knowledge needed to excel in customer service management. You'll learn how to deliver exceptional customer service, manage teams, and create a customer-centric culture within your organisation.</p><p>The bundle includes courses such as the <strong>Customer Service Advisor Course</strong>, which covers the essential skills required to provide excellent customer service. You'll learn how to communicate effectively with customers, resolve complaints, and build long-term relationships.</p><p>Other courses, such as the <strong>Anti-Money Laundering (AML) Training</strong> and <strong>Know Your Customer (KYC)</strong> course, will help you understand the legal and regulatory frameworks surrounding money laundering and terrorist financing. You'll gain knowledge of the key regulations and compliance requirements, as well as best practices for preventing financial crime.</p><p>The <strong>Marketing Fundamentals</strong> course will provide you with an overview of the key marketing principles and how they relate to customer service management. You'll learn how to identify and understand your target audience, develop marketing strategies, and measure the success of your campaigns.</p><p><strong>This bundle comprises the following courses:</strong></p><p><strong>QLS Endorsed Courses:</strong></p><ul><li><strong>Course 01:</strong> Customer Service Advisor Course</li><li><strong>Course 02:</strong> CRM</li><li><strong>Course 03:</strong> Phone-Based Customer Service</li><li><strong>Course 04:</strong> KYC</li><li><strong>Course 05:</strong> Anti-Money Laundering (AML) Training</li><li><strong>Course 06:</strong> Complete Communication Skills Master Class for Life</li><li><strong>Course 07:</strong> Public Speaking Training</li><li><strong>Course 08:</strong> Marketing Fundamentals</li><li><strong>Course 09:</strong> Career Coaching</li><li><strong>Course 10:</strong> The Unstoppable Self-Confidence &amp; High Self-Esteem Blueprint</li></ul><p><strong>Certificate:</strong></p><p>The <strong>Quality Licence Scheme </strong>ensures excellence and quality. These courses' learning outcomes provide the learners with high competence in their line of work as well. So, <strong>QLS Endorsed</strong> courses deliver not only deep knowledge but also add great value to the resume.</p><p>After completing the assessments, learners will be eligible for a prestigious <strong>QLS Certificate</strong> for each endorsed course in this bundle. Moreover, the certificates will be delivered to their home free of cost!</p><p>Imperial Academy is an approved reselling partner for Quality Licence Scheme courses under One Education.</p><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Individuals seeking to enhance their career prospects in customer service management</li><li>Professionals looking to upskill and expand their knowledge in customer service management</li><li>Business owners and entrepreneurs who want to improve customer satisfaction and loyalty</li><li>Anyone interested in pursuing a career in customer service management</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Anyone can enrol <strong>Customer Service Manager - QLS Endorsed Bundle</strong>.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Customer Service Manager: £24,000-£50,000 per year</li><li>Customer Relationship Manager: £30,000-£60,000 per year</li><li>Sales Manager: £30,000-£65,000 per year</li><li>Marketing Manager: £25,000-£60,000 per year</li><li>Compliance Manager: £30,000-£65,000 per year</li><li>Operations Manager: £30,000-£65,000 per year</li><li>Business Development Manager: £30,000-£65,000 per year</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Hard Copy QLS Certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
        <h4>PDF Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Student ID Card</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Did you know that 86% of customers are willing to pay more for great customer service? In today's competitive business environment, exceptional customer service is no longer a luxury but a necessity. That's where our Customer Service Manager - QLS Endorsed Bundle comes in.
Quality Licence Scheme is a leading accreditation body that ensures our courses meet the highest industry standards. When you enrol in our bundle, you'll not only receive training that is recognised by employers, but you'll also receive 10 Hard Copy QLS Certificates upon completion of each course. These certificates will attest to your knowledge and skills, helping you stand out in a crowded job market.
But that's not all. Our Customer Service Manager - QLS Endorsed Bundle includes a range of career-guided courses designed to equip you with the skills and knowledge needed to excel in customer service management. From communication skills to managing customer complaints, our courses cover all aspects of customer service management.
In addition, our bundle includes courses that are relevant to today's business environment. You'll learn how to manage remote teams, navigate virtual communication channels, and build a customer-centric culture in your organisation. These skills are essential in today's digital age, where customers expect a seamless experience across all touchpoints.
By enrolling in our Customer Service Manager - QLS Endorsed Bundle, you'll gain the knowledge to succeed in a customer service management role. Whether you're starting your career or looking to upskill, our courses will provide you with a competitive edge in the job market.
Don't miss out on this opportunity to enhance your career prospects. Enrol now and take the first step towards becoming a customer service management expert.
Learning Outcomes:
Develop a comprehensive understanding of customer service management principles and best practices.
Master the communication skills required to interact with customers and team members effectively.
Gain knowledge of customer relationship management tools and techniques to enhance customer satisfaction.
Learn how to identify and prevent money laundering and terrorist financing.
Understand the fundamentals of marketing and how they relate to customer service management.
Develop the confidence and self-esteem needed to excel in a customer service management role.
Receive career coaching to help guide your professional development and achieve your goals.
Why Choose Imperial Academy?
Fully Online Training
QLS Endorsed & CPD Accredited Certificate
No Time Limits. Study at Your Own Pace
Expert Instructors
Audio Visual Training
Up-to-date Curriculum and Valuable Guidelines
Our Customer Service Manager - QLS Endorsed Bundle is a comprehensive training program that includes 10 QLS Endorsed courses designed to prepare you with the knowledge needed to excel in customer service management. You'll learn how to deliver exceptional customer service, manage teams, and create a customer-centric culture within your organisation.
The bundle includes courses such as the Customer Service Advisor Course, which covers the essential skills required to provide excellent customer service. You'll learn how to communicate effectively with customers, resolve complaints, and build long-term relationships.
Other courses, such as the Anti-Money Laundering (AML) Training and Know Your Customer (KYC) course, will help you understand the legal and regulatory frameworks surrounding money laundering and terrorist financing. You'll gain knowledge of the key regulations and compliance requirements, as well as best practices for preventing financial crime.
The Marketing Fundamentals course will provide you with an overview of the key marketing principles and how they relate to customer service management. You'll learn how to identify and understand your target audience, develop marketing strategies, and measure the success of your campaigns.
This bundle comprises the following courses:
QLS Endorsed Courses:
Course 01: Customer Service Advisor Course
Course 02: CRM
Course 03: Phone-Based Customer Service
Course 04: KYC
Course 05: Anti-Money Laundering (AML) Training
Course 06: Complete Communication Skills Master Class for Life
Course 07: Public Speaking Training
Course 08: Marketing Fundamentals
Course 09: Career Coaching
Course 10: The Unstoppable Self-Confidence & High Self-Esteem Blueprint
Certificate:
The Quality Licence Scheme ensures excellence and quality. These courses' learning outcomes provide the learners with high competence in their line of work as well. So, QLS Endorsed courses deliver not only deep knowledge but also add great value to the resume.
After completing the assessments, learners will be eligible for a prestigious QLS Certificate for each endorsed course in this bundle. Moreover, the certificates will be delivered to their home free of cost!
Imperial Academy is an approved reselling partner for Quality Licence Scheme courses under One Education.
 Who is this course for? 
Individuals seeking to enhance their career prospects in customer service management
Professionals looking to upskill and expand their knowledge in customer service management
Business owners and entrepreneurs who want to improve customer satisfaction and loyalty
Anyone interested in pursuing a career in customer service management
 Requirements 
Anyone can enrol Customer Service Manager - QLS Endorsed Bundle.
 Career path 
Customer Service Manager: £24,000-£50,000 per year
Customer Relationship Manager: £30,000-£60,000 per year
Sales Manager: £30,000-£65,000 per year
Marketing Manager: £25,000-£60,000 per year
Compliance Manager: £30,000-£65,000 per year
Operations Manager: £30,000-£65,000 per year
Business Development Manager: £30,000-£65,000 per year
 Certificates 
Hard Copy QLS Certificate
 Hard copy certificate - Included 
PDF Certificate
 Digital certificate - Included 
Student ID Card
 Digital certificate - Included 

10 QLS Endorsed Courses for Customer Service Manager | 10 QLS Endorsed Certificates Included | Life Time Access

Customer Service Manager - QLS Endorsed Bundle

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Customer Service Advisor with Problem Solving Skills Diploma - CPD Certified</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">In the UK, the estimated salary for a Customer Service Advisor typically ranges from &pound;18,000 to &pound;25,000 per year, depending on experience and location. Customer Service Advisors play a vital role in solving issues and satisfying customers. Customer Service Advisor job is trending worldwide due to the growing emphasis on excellent customer service experiences, increased e-commerce activities and emphasis on business customer service reputation.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Learning Outcomes:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Apply defusing techniques in Customer Service interactions.</li><li fr-original-style="" style="box-sizing: border-box;">Employ proactive strategies in Customer Service management.</li><li fr-original-style="" style="box-sizing: border-box;">Utilise problem-solving methods to enhance Customer Service.</li><li fr-original-style="" style="box-sizing: border-box;">Engage in brainstorming for effective Customer Service solutions.</li><li fr-original-style="" style="box-sizing: border-box;">Channel customer anger through Customer Service skills.</li></ul><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">More Benefits:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">LIFETIME access</li><li fr-original-style="" style="box-sizing: border-box;">Device Compatibility</li><li fr-original-style="" style="box-sizing: border-box;">Free Workplace Management Toolkit</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"> Key Modules from Customer Service Advisor with Problem Solving Skills Diploma: <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Defusing Techniques: </strong>Master seven distinct defusing techniques to elevate your Customer Service aptitude.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Proactive Customer Management: </strong>Implement proactive management strategies to optimise Customer Service outcomes.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Problem-solving &amp; Decision-making: </strong>Integrate critical problem-solving and decision-making methods into your Customer Service approach.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Brainstorming &amp; Reverse Brainstorming: </strong>Utilise brainstorming and reverse brainstorming to find innovative Customer Service solutions.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Anger Channelling: </strong>Apply the art of anger channelling to maintain and improve Customer Service standards.</p><div id="optional_extras" fr-original-style="" style="box-sizing: border-box;">

                        </div>

Customer Service Advisor with Problem Solving Skills Diploma - CPD Certified
In the UK, the estimated salary for a Customer Service Advisor typically ranges from £18,000 to £25,000 per year, depending on experience and location. Customer Service Advisors play a vital role in solving issues and satisfying customers. Customer Service Advisor job is trending worldwide due to the growing emphasis on excellent customer service experiences, increased e-commerce activities and emphasis on business customer service reputation.
Learning Outcomes:
Apply defusing techniques in Customer Service interactions.
Employ proactive strategies in Customer Service management.
Utilise problem-solving methods to enhance Customer Service.
Engage in brainstorming for effective Customer Service solutions.
Channel customer anger through Customer Service skills.
More Benefits:
LIFETIME access
Device Compatibility
Free Workplace Management Toolkit
 Key Modules from Customer Service Advisor with Problem Solving Skills Diploma: 

Defusing Techniques: Master seven distinct defusing techniques to elevate your Customer Service aptitude.
Proactive Customer Management: Implement proactive management strategies to optimise Customer Service outcomes.
Problem-solving & Decision-making: Integrate critical problem-solving and decision-making methods into your Customer Service approach.
Brainstorming & Reverse Brainstorming: Utilise brainstorming and reverse brainstorming to find innovative Customer Service solutions.
Anger Channelling: Apply the art of anger channelling to maintain and improve Customer Service standards.

Empower UK Employment Training

Know Your Customer (KYC)

Customer Relations

Problem Solving

Customer Service Advisor with Problem Solving Skills Diploma - CPD Certified

<p><strong>24 Hour Flash Deal **25-in-1 </strong><strong>Customer Service Representative Diploma </strong><strong>Mega Bundle**</strong></p><p><strong> </strong><strong>Customer Service Representative Diploma </strong><strong>Enrolment Gifts  **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter **</strong></p><p>Take the initial steps toward a successful long-term career by studying the <strong>Customer Service Representative Diploma</strong> package online with <strong>Studyhub </strong>through our online learning platform. The Customer Service Representative Diploma bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass.</p><p>This <strong>Customer Service Representative Diploma </strong>course provides complete 360-degree training on Customer Service Representative Diploma. You'll get not one, not two, not three, but <strong>twenty-five </strong>Customer Service Representative Diploma courses included in this course. Plus Studyhub's signature <strong>Forever Access</strong> is given as always, meaning these Customer Service Representative Diploma courses are yours for as long as you want them once you enrol in this course</p><p><strong>This Customer Service Representative Diploma Bundle consists the following career oriented courses:</strong></p><ul><li>Course 01: Diploma in Customer Service &amp; Handling Complaints</li><li>Course 02: Customer Service Manager Training and Front Desk Certification</li><li>Course 03: Customer Relationship Management</li><li>Course 04: Retail Customer Service &amp; Effective Customer Targeting</li><li>Course 05: Customer Service Fraud Officer</li><li>Course 06: Know Your Customer (KYC)</li><li>Course 07: Phone-Based Customer Service</li><li>Course 08: Service Helpdesk &amp; Technical Support Course</li><li>Course 09: Call Centre Training: Excelling in Customer Service and Communication</li><li>Course 10: Office Skills and Administration</li><li>Course 11: Complaints Handling for Customer Care: Best Practices</li><li>Course 12: Customer Service &amp; Environment</li><li>Course 13: Receptionist Diploma</li><li>Course 14: Effective Communication Skills Diploma</li><li>Course 15: Help Desk Training</li><li>Course 16: Customer Service Management: Recovering Difficult Customers</li><li>Course 17: Professional Certificate in Front Office</li><li>Course 18: Ecommerce Management, Branding &amp; Marketing</li><li>Course 19: Professional Crisis Management Certificate</li><li>Course 20: Marketing Strategies for Business</li><li>Course 21: Conflict Resolution</li><li>Course 22: Conversation Virtually with Anyone</li><li>Course 23: Line Management</li><li>Course 24: Workplace Productivity Training</li><li>Course 25: Decision Making and Critical Thinking Online Course</li></ul> <p>The <strong>Customer Service Representative Diploma </strong>course has been prepared by focusing largely on Customer Service Representative Diploma career readiness. It has been designed by our Customer Service Representative Diploma specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners.</p><p>The Customer Service Representative Diploma Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Customer Service Representative Diploma bundle course has been created with <strong>twenty-five </strong>premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field.</p><p>This Customer Service Representative Diploma Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Customer Service Representative Diploma Elementary modules, allowing our students to grasp each lesson quickly.</p><p>The Customer Service Representative Diploma course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc.</p><p><strong>In this exclusive </strong><strong>Customer Service Representative Diploma </strong><strong>bundle, you really hit the jackpot. Here's what you get:</strong></p><ul><li>Step by step Customer Service Representative Diploma lessons</li><li>One to one assistance from Customer Service Representative Diplomaprofessionals if you need it</li><li>Innovative exams to test your knowledge after the Customer Service Representative Diplomacourse</li><li>24/7 customer support should you encounter any hiccups</li><li>Top-class learning portal</li><li>Unlimited lifetime access to all twenty-five Customer Service Representative Diploma courses</li><li>Digital Certificate, Transcript and student ID are all included in the price</li><li>PDF certificate immediately after passing</li><li>Original copies of your Customer Service Representative Diploma certificate and transcript on the next working day</li><li>Easily learn the Customer Service Representative Diploma skills and knowledge you want from the comfort of your home</li></ul> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        250 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This <strong>Customer Service Representative Diploma </strong>training is suitable for -</p><ul><li>Students</li><li>Recent graduates</li><li>Job Seekers</li><li>Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Customer Service Representative Diploma</li></ul>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>To participate in this <strong>Customer Service Representative Diploma </strong>course, all you need is -</p><ul><li>A smart device</li><li>A secure internet connection</li><li>And a keen interest in Customer Service Representative Diploma</li></ul>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>You will be able to kickstart your <strong>Customer Service Representative Diploma </strong>career because this course includes various courses as a bonus. This Customer Service Representative Diploma is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Customer Service Representative Diploma career opportunities.</p>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><ul><li>CPD Accredited e-Certificate - Free</li><li>CPD Accredited Hardcopy Certificate - Free</li><li>Enrolment Letter - Free</li><li>Student ID Card - Free</li></ul></div>

                        </div>

24 Hour Flash Deal **25-in-1 Customer Service Representative Diploma Mega Bundle**
 Customer Service Representative Diploma Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter **
Take the initial steps toward a successful long-term career by studying the Customer Service Representative Diploma package online with Studyhub through our online learning platform. The Customer Service Representative Diploma bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass.
This Customer Service Representative Diploma course provides complete 360-degree training on Customer Service Representative Diploma. You'll get not one, not two, not three, but twenty-five Customer Service Representative Diploma courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Customer Service Representative Diploma courses are yours for as long as you want them once you enrol in this course
This Customer Service Representative Diploma Bundle consists the following career oriented courses:
Course 01: Diploma in Customer Service & Handling Complaints
Course 02: Customer Service Manager Training and Front Desk Certification
Course 03: Customer Relationship Management
Course 04: Retail Customer Service & Effective Customer Targeting
Course 05: Customer Service Fraud Officer
Course 06: Know Your Customer (KYC)
Course 07: Phone-Based Customer Service
Course 08: Service Helpdesk & Technical Support Course
Course 09: Call Centre Training: Excelling in Customer Service and Communication
Course 10: Office Skills and Administration
Course 11: Complaints Handling for Customer Care: Best Practices
Course 12: Customer Service & Environment
Course 13: Receptionist Diploma
Course 14: Effective Communication Skills Diploma
Course 15: Help Desk Training
Course 16: Customer Service Management: Recovering Difficult Customers
Course 17: Professional Certificate in Front Office
Course 18: Ecommerce Management, Branding & Marketing
Course 19: Professional Crisis Management Certificate
Course 20: Marketing Strategies for Business
Course 21: Conflict Resolution
Course 22: Conversation Virtually with Anyone
Course 23: Line Management
Course 24: Workplace Productivity Training
Course 25: Decision Making and Critical Thinking Online Course
The Customer Service Representative Diploma course has been prepared by focusing largely on Customer Service Representative Diploma career readiness. It has been designed by our Customer Service Representative Diploma specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners.
The Customer Service Representative Diploma Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Customer Service Representative Diploma bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field.
This Customer Service Representative Diploma Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Customer Service Representative Diploma Elementary modules, allowing our students to grasp each lesson quickly.
The Customer Service Representative Diploma course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc.
In this exclusive Customer Service Representative Diploma bundle, you really hit the jackpot. Here's what you get:
Step by step Customer Service Representative Diploma lessons
One to one assistance from Customer Service Representative Diplomaprofessionals if you need it
Innovative exams to test your knowledge after the Customer Service Representative Diplomacourse
24/7 customer support should you encounter any hiccups
Top-class learning portal
Unlimited lifetime access to all twenty-five Customer Service Representative Diploma courses
Digital Certificate, Transcript and student ID are all included in the price
PDF certificate immediately after passing
Original copies of your Customer Service Representative Diploma certificate and transcript on the next working day
Easily learn the Customer Service Representative Diploma skills and knowledge you want from the comfort of your home
 CPD 
250 CPD hours / points  Accredited by CPD Quality Standards
 Who is this course for? 
This Customer Service Representative Diploma training is suitable for -
Students
Recent graduates
Job Seekers
Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Customer Service Representative Diploma
 Requirements 
To participate in this Customer Service Representative Diploma course, all you need is -
A smart device
A secure internet connection
And a keen interest in Customer Service Representative Diploma
 Career path 
You will be able to kickstart your Customer Service Representative Diploma career because this course includes various courses as a bonus. This Customer Service Representative Diploma is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Customer Service Representative Diploma career opportunities.
 Certificates 
CPD Accredited Certificate
 Digital certificate - Included 
CPD Accredited e-Certificate - Free
CPD Accredited Hardcopy Certificate - Free
Enrolment Letter - Free
Student ID Card - Free

Service Design Courses (SDC)

Diploma for School Business Leaders (DSBM)

Diploma in Management Studies (DMS)

Diploma in Professional Studies (DPS)

Customer Service Representative Diploma - CPD Accredited

<p>Give a compliment to your career and take it to the next level. This<strong> Candle Making Business </strong>will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this Candle Making Business bundle will help you stay ahead of the pack.</p><p>Throughout the Candle Making Business programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector.</p><p>Along with this Candle Making Business course, you will get <strong>10 premium courses, an original</strong> Hardcopy, <strong>11 PDF Certificates (Main Course + Additional Courses) </strong>Student ID card as gifts.</p><p><strong>This Candle Making Business Bundle Consists of the following Premium courses: </strong></p><ul><li><strong> Course 01:</strong> Candle Making Business</li><li><strong> Course 02:</strong> Handmade Soap Making</li><li><strong> Course 03:</strong> Business Branding</li><li><strong> Course 04:</strong> Disruptive Innovation for Business</li><li><strong> Course 05:</strong> Diploma in Lean Process and Six Sigma</li><li><strong> Course 06:</strong> Marketing Fundamentals</li><li><strong> Course 07:</strong> Sales: Psychology of Customers</li><li><strong> Course 08:</strong> Digital Marketing Business Tips</li><li><strong> Course 09:</strong> Customer Service Management</li><li><strong> Course 10:</strong> Commercial Law 2021</li><li><strong> Course 11:</strong> Basic Photography Course</li></ul><p>Enrol now in Candle Making Business to advance your career, and use the premium study materials from Apex Learning.<br />Certificate:</p><ul><li><strong>PDF Certificate: Free (Previously it was £6*11 = £66)</strong></li><li><strong>Hard Copy Certificate: Free (For The Title Course: Previously it was £10)</strong></li></ul><p>The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Candle Making Business expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        110 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone from any background can enrol in this Candle Making Business bundle.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>This Candle Making Business course has been designed to be fully compatible with tablets and smartphones.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Having this expertise will increase the value of your CV and open you up to multiple job sectors.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the Hard Copy certificate for the title course (<strong>Candle Making Business</strong>) absolutely Free! Other Hard Copy certificates are available for £10 each. </p><p><strong>Please Note:</strong> The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.</p> </div>

                        </div>

Give a compliment to your career and take it to the next level. This Candle Making Business will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this Candle Making Business bundle will help you stay ahead of the pack.
Throughout the Candle Making Business programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector.
Along with this Candle Making Business course, you will get 10 premium courses, an original Hardcopy, 11 PDF Certificates (Main Course + Additional Courses) Student ID card as gifts.
This Candle Making Business Bundle Consists of the following Premium courses: 
Course 01: Candle Making Business
Course 02: Handmade Soap Making
Course 03: Business Branding
Course 04: Disruptive Innovation for Business
Course 05: Diploma in Lean Process and Six Sigma
Course 06: Marketing Fundamentals
Course 07: Sales: Psychology of Customers
Course 08: Digital Marketing Business Tips
Course 09: Customer Service Management
Course 10: Commercial Law 2021
Course 11: Basic Photography Course
Enrol now in Candle Making Business to advance your career, and use the premium study materials from Apex Learning.
Certificate:
PDF Certificate: Free (Previously it was £6*11 = £66)
Hard Copy Certificate: Free (For The Title Course: Previously it was £10)
The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Candle Making Business expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes.
 CPD 
110 CPD hours / points  Accredited by CPD Quality Standards
 Who is this course for? 
Anyone from any background can enrol in this Candle Making Business bundle.
 Requirements 
This Candle Making Business course has been designed to be fully compatible with tablets and smartphones.
 Career path 
Having this expertise will increase the value of your CV and open you up to multiple job sectors.
 Certificates 
Certificate of completion
 Digital certificate - Included 
Certificate of completion
 Hard copy certificate - Included 
You will get the Hard Copy certificate for the title course (Candle Making Business) absolutely Free! Other Hard Copy certificates are available for £10 each. 
Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Candle Making Business

<p>Give a compliment to your career and take it to the next level. This<strong> Sales and Marketing </strong>bundle will provide you with the essential knowledge to shine in your professional career. Whether you want to develop Sales and Marketing skills for your next job or elevate your skills for your next promotion, this Sales and Marketing bundle will help you stay ahead of the pack.</p><p>Throughout the Sales and Marketing programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector.</p><p>Along with this Sales and Marketing course, you will get <strong>19 premium courses, an original </strong><strong>hardcopy</strong>, <strong>20 PDF certificates (Main Course + Additional Courses) </strong>Student ID card as gifts.</p><p><strong>This Sales and Marketing Bundle Consists of the following Premium courses:</strong></p><ul><li><strong> Course 01: </strong>Marketing Online Course<strong><br /></strong></li><li><strong> Course 02: </strong>Sales &amp; Selling Management Course<strong><br /></strong></li><li><strong> Course 03: </strong>Strategic Planning and Analysis for Marketing<strong><br /></strong></li><li><strong> Course 04: </strong>Digital Marketing Starting an online E-Commerce Store<strong><br /></strong></li><li><strong> Course 05: </strong>Affiliate Marketing<strong><br /></strong></li><li><strong> Course 06: </strong>Social Media Marketing Training<strong><br /></strong></li><li><strong> Course 07: </strong>Research Methods in Business<strong><br /></strong></li><li><strong> Course 08: </strong>How To Build Sales Funnels With ClickFunnels<strong><br /></strong></li><li><strong> Course 09: </strong>The #1 LinkedIn Marketing &amp; Sales Lead Generation Blueprint<strong><br /></strong></li><li><strong> Course 10: </strong>Facebook Marketing Strategy for Business<strong><br /></strong></li><li><strong> Course 11: </strong>Professional Email Marketing Diploma<strong><br /></strong></li><li><strong> Course 12: </strong>Instragam Marketing Masterclass<strong><br /></strong></li><li><strong> Course 13: </strong>Customer Service Management<strong><br /></strong></li><li><strong> Course 14: </strong>Content Writing &amp; Copy Writing For SEO and Sales<strong><br /></strong></li><li><strong> Course 15: </strong>Commercial Law 2021<strong><br /></strong></li><li><strong> Course 16: </strong>Level 3 Tax Accounting<strong><br /></strong></li><li><strong> Course 17: </strong>Phone-Based Customer Service<strong><br /></strong></li><li><strong> Course 18: </strong>Effective Communication Skills Diploma<strong><br /></strong></li><li><strong> Course 19: </strong>Data Analysis and Forecasting in Excel<strong><br /></strong></li><li><strong> Course 20: </strong>Time Management Training - Online Course</li></ul><p>Enrol now in Sales to advance your career, and use the premium study materials from Apex Learning.</p><p>The Sales and Marketing bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Sales and Marketing expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn Sales and Marketing from any place in your own time without travelling for classes.</p><p><strong>Certificate:</strong></p><ul><li><strong>PDF Certificate: Free (Previously it was £6*11 = £66)</strong></li><li><strong>Hard Copy Certificate: Free (For The Marketing Online Course: Previously it was £10)</strong></li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        205 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone from any background can enrol in this Sales and Marketing bundle.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>This Sales and Marketing course has been designed to be fully compatible with tablets and smartphones.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Having this expertise will increase the value of your CV and open you up to multiple job sectors.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the Hard Copy certificate for the title course <strong>Marketing Online Course</strong> absolutely Free! Other Hard Copy certificates are available for £10 each. </p><p><strong>Please Note:</strong> The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.</p> </div>

                        </div>

Give a compliment to your career and take it to the next level. This Sales and Marketing bundle will provide you with the essential knowledge to shine in your professional career. Whether you want to develop Sales and Marketing skills for your next job or elevate your skills for your next promotion, this Sales and Marketing bundle will help you stay ahead of the pack.
Throughout the Sales and Marketing programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector.
Along with this Sales and Marketing course, you will get 19 premium courses, an original hardcopy, 20 PDF certificates (Main Course + Additional Courses) Student ID card as gifts.
This Sales and Marketing Bundle Consists of the following Premium courses:
Course 01: Marketing Online Course
Course 02: Sales & Selling Management Course
Course 03: Strategic Planning and Analysis for Marketing
Course 04: Digital Marketing Starting an online E-Commerce Store
Course 05: Affiliate Marketing
Course 06: Social Media Marketing Training
Course 07: Research Methods in Business
Course 08: How To Build Sales Funnels With ClickFunnels
Course 09: The #1 LinkedIn Marketing & Sales Lead Generation Blueprint
Course 10: Facebook Marketing Strategy for Business
Course 11: Professional Email Marketing Diploma
Course 12: Instragam Marketing Masterclass
Course 13: Customer Service Management
Course 14: Content Writing & Copy Writing For SEO and Sales
Course 15: Commercial Law 2021
Course 16: Level 3 Tax Accounting
Course 17: Phone-Based Customer Service
Course 18: Effective Communication Skills Diploma
Course 19: Data Analysis and Forecasting in Excel
Course 20: Time Management Training - Online Course
Enrol now in Sales to advance your career, and use the premium study materials from Apex Learning.
The Sales and Marketing bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Sales and Marketing expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn Sales and Marketing from any place in your own time without travelling for classes.
Certificate:
PDF Certificate: Free (Previously it was £6*11 = £66)
Hard Copy Certificate: Free (For The Marketing Online Course: Previously it was £10)
 CPD 
205 CPD hours / points  Accredited by CPD Quality Standards
 Who is this course for? 
Anyone from any background can enrol in this Sales and Marketing bundle.
 Requirements 
This Sales and Marketing course has been designed to be fully compatible with tablets and smartphones.
 Career path 
Having this expertise will increase the value of your CV and open you up to multiple job sectors.
 Certificates 
Certificate of completion
 Digital certificate - Included 
Certificate of completion
 Hard copy certificate - Included 
You will get the Hard Copy certificate for the title course Marketing Online Course absolutely Free! Other Hard Copy certificates are available for £10 each. 
Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Sales Management and Marketing - CPD Certified

<p>Give a compliment to your career and take it to the next level. This<strong> Business Marketing </strong>bundle will provide you with the essential knowledge to shine in your professional career. Whether you want to develop Business Marketing skills for your next job or elevate your skills for your next promotion, this Business Marketing bundle will help you stay ahead of the pack.</p><p>Throughout the Business Marketing programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector.</p><p>Along with this Business Marketing course, you will get <strong>19 premium courses, an original </strong><strong>hardcopy</strong>, <strong>20 PDF certificates (Main Course + Additional Courses) </strong>Student ID card as gifts.</p><p><strong>This Business Marketing Bundle Consists of the following Premium courses: </strong></p><ul><li><strong> Course 01: </strong>Marketing Online Course<strong><br /></strong></li><li><strong> Course 02: </strong>Strategic Planning and Analysis for Marketing<strong><br /></strong></li><li><strong> Course 03: </strong>Lead Generation with Attraction Marketing for Business<strong><br /></strong></li><li><strong> Course 04: </strong>Business Law<strong><br /></strong></li><li><strong> Course 05: </strong>Sales &amp; Selling Management Course<strong><br /></strong></li><li><strong> Course 06: </strong>Property Marketing<strong><br /></strong></li><li><strong> Course 07: </strong>Digital Marketing Starting an online E-Commerce Store<strong><br /></strong></li><li><strong> Course 08: </strong>Affiliate Marketing<strong><br /></strong></li><li><strong> Course 09: </strong>Social Media Marketing Training<strong><br /></strong></li><li><strong> Course 10: </strong>Research Methods in Business<strong><br /></strong></li><li><strong> Course 11: </strong>How To Build Sales Funnels With Click Funnels<strong><br /></strong></li><li><strong> Course 12: </strong>The #1 LinkedIn Marketing &amp; Sales Lead Generation Blueprint<strong><br /></strong></li><li><strong> Course 13: </strong>Facebook Marketing Strategy for Business<strong><br /></strong></li><li><strong> Course 14: </strong>Professional Email Marketing Diploma<strong><br /></strong></li><li><strong> Course 15: </strong>Instragam Marketing Masterclass<strong><br /></strong></li><li><strong> Course 16: </strong>Level 3 Tax Accounting<strong><br /></strong></li><li><strong> Course 17: </strong>Customer Service Management<strong><br /></strong></li><li><strong> Course 18: </strong>Content Writing &amp; Copy Writing For SEO and Sales<strong><br /></strong></li><li><strong> Course 19: </strong>Data Analysis and Forecasting in Excel<strong><br /></strong></li><li><strong> Course 20: </strong>Time Management Training - Online Course</li></ul><p>Enrol now in Business Marketing to advance your career, and use the premium study materials from Apex Learning.</p><p>The Business Marketing bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Business Marketing expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn Business Marketing from any place in your own time without travelling for classes.</p><p><strong>Certificate:</strong></p><ul><li><strong>PDF Certificate: Free (Previously it was £6*11 = £66)</strong></li><li><strong>Hard Copy Certificate: Free (For The Marketing Online Course: Previously it was £10)</strong></li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        205 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone from any background can enrol in this bundle.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>This course has been designed to be fully compatible with tablets and smartphones.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Having this expertise will increase the value of your CV and open you up to multiple job sectors.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the Hard Copy certificate for the title course <strong>Marketing Online Course</strong> absolutely Free! Other Hard Copy certificates are available for £10 each. </p><p><strong>Please Note:</strong> The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.</p> </div>

                        </div>

Give a compliment to your career and take it to the next level. This Business Marketing bundle will provide you with the essential knowledge to shine in your professional career. Whether you want to develop Business Marketing skills for your next job or elevate your skills for your next promotion, this Business Marketing bundle will help you stay ahead of the pack.
Throughout the Business Marketing programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector.
Along with this Business Marketing course, you will get 19 premium courses, an original hardcopy, 20 PDF certificates (Main Course + Additional Courses) Student ID card as gifts.
This Business Marketing Bundle Consists of the following Premium courses: 
Course 01: Marketing Online Course
Course 02: Strategic Planning and Analysis for Marketing
Course 03: Lead Generation with Attraction Marketing for Business
Course 04: Business Law
Course 05: Sales & Selling Management Course
Course 06: Property Marketing
Course 07: Digital Marketing Starting an online E-Commerce Store
Course 08: Affiliate Marketing
Course 09: Social Media Marketing Training
Course 10: Research Methods in Business
Course 11: How To Build Sales Funnels With Click Funnels
Course 12: The #1 LinkedIn Marketing & Sales Lead Generation Blueprint
Course 13: Facebook Marketing Strategy for Business
Course 14: Professional Email Marketing Diploma
Course 15: Instragam Marketing Masterclass
Course 16: Level 3 Tax Accounting
Course 17: Customer Service Management
Course 18: Content Writing & Copy Writing For SEO and Sales
Course 19: Data Analysis and Forecasting in Excel
Course 20: Time Management Training - Online Course
Enrol now in Business Marketing to advance your career, and use the premium study materials from Apex Learning.
The Business Marketing bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Business Marketing expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn Business Marketing from any place in your own time without travelling for classes.
Certificate:
PDF Certificate: Free (Previously it was £6*11 = £66)
Hard Copy Certificate: Free (For The Marketing Online Course: Previously it was £10)
 CPD 
205 CPD hours / points  Accredited by CPD Quality Standards
 Who is this course for? 
Anyone from any background can enrol in this bundle.
 Requirements 
This course has been designed to be fully compatible with tablets and smartphones.
 Career path 
Having this expertise will increase the value of your CV and open you up to multiple job sectors.
 Certificates 
Certificate of completion
 Digital certificate - Included 
Certificate of completion
 Hard copy certificate - Included 
You will get the Hard Copy certificate for the title course Marketing Online Course absolutely Free! Other Hard Copy certificates are available for £10 each. 
Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

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