45568 Courses in Cardiff delivered On Demand

The aim of this course is to provide participants with a comprehensive understanding of Talent Management, including the War for Talent and talent types, Competency-based Management, Four Stages of Competence, Competency Architecture, Recruitment and Retention practices, and Succession Planning and its Process. Participants will gain insight into effective Talent Management practices that are crucial to an organization's success in attracting, developing, and retaining top talent. After the successful completion of the course, you will be able to learn about the following, War for Talent and talent Types. Competency-based Management. Four Stages of Competence. Competency Architecture. Recruitment and Retention. Succession Planning and its Process. The aim of this course is to provide an overview of Talent Management, including the War for Talent and the different talent types, Competency-based Management, the Four Stages of Competence, Competency Architecture, Recruitment and Retention practices, and Succession Planning and its Process. By the end of this module, learners will have gained a fundamental understanding of Talent Management and the key practices involved in effectively managing talent. The aim of this course is to provide an overview of Talent Management, including the War for Talent and the different talent types, Competency-based Management, the Four Stages of Competence, Competency Architecture, Recruitment and Retention practices, and Succession Planning and its Process. By the end of this module, participants will have gained a fundamental understanding of Talent Management and the key practices involved in effectively managing talent. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Effective Talent Sourcing and Retention Self-paced pre-recorded learning content on this topic. Effective Talent Sourcing and Retention Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Talent Acquisition Manager Recruiter HR Business Partner Recruitment Coordinator Employer Branding Specialist Employee Retention Specialist HR Generalist Staffing Manager Talent Development Manager HR Talent Acquisition Consultant Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

The aim of this course is to provide learners with a thorough understanding of the marketing planning process, including the key components and strategies involved. The course will cover topics such as defining a marketing plan, strategic marketing planning process, marketing planning and marketing strategy, components of marketing planning, and distribution strategies for products and services. After the successful completion of the course, you will be able to learn about the following, Defining Marketing plan. Understanding strategic marketing planning process. Understanding marketing planning and marketing strategy. Learning the Components of marketing planning. Understanding the distribution strategies for products and services. Marketing planning is a critical process for any organization that wants to succeed in today's competitive business environment. This course will provide learners with a comprehensive understanding of the marketing planning process, including the key components and strategies involved. The course will begin by defining what a marketing plan is and why it is essential for businesses to have one. Learners will then gain an understanding of the strategic marketing planning process, which involves analyzing the market, defining target customers, developing marketing objectives, and creating a marketing mix to achieve those objectives. Marketing planning is a critical process for any organization that wants to succeed in today's competitive business environment. This course will provide learners with a comprehensive understanding of the marketing planning process, including the key components and strategies involved. The course will begin by defining what a marketing plan is and why it is essential for businesses to have one. Learners will then gain an understanding of the strategic marketing planning process, which involves analyzing the market, defining target customers, developing marketing objectives, and creating a marketing mix to achieve those objectives. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Marketing planning and strategy Self-paced pre-recorded learning content on this topic. Marketing Planning and Strategy Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Marketing Managers and Executives Business Development Managers Product Managers and Brand Managers Sales Managers and Representatives Market Researchers and Analysts Business Owners and Entrepreneurs Advertising and PR Professionals Management Consultants Strategy Planners Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

This course aims to provide a comprehensive understanding of how consumer behavior can influence customer experience and strategies for enhancing and building customer experience in B2B contexts, including customer segmentation, targeting, and positioning, as well as measuring customer experience gap and defining customer expectations. After the successful completion of the course, you will be able to learn about the following, How to build customer experience and how consumer behaviour can influence this experience. Strategies to influence and enhance customer experience. Enhancing customer experience in B to B context. Strategies to built customer relationship. Building customer experience with segmentation, targeting and positioning. Measuring customer experience gap. Defining customer expectations.   This course aims to provide strategies and techniques for building and enhancing customer experience, while understanding the influence of consumer behavior on this experience, as well as the importance of customer relationship management in B2B contexts, and the role of segmentation, targeting, and positioning in building customer experience. The course also covers techniques for measuring and defining customer expectations, and strategies for closing the customer experience gap. This course aims to provide a comprehensive understanding of how to build and enhance customer experience, including the role of consumer behavior, and strategies to build and maintain customer relationships. Additionally, the course covers the importance of segmentation, targeting, and positioning in creating a positive customer experience and ways to measure and meet customer expectations. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Managing Customer Experience Self-paced pre-recorded learning content on this topic. Managing Customer Experience Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be an added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone who is eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Customer Happiness Coordinator Client Care Specialist Experience Enhancement Agent Satisfaction Strategist Service Excellence Ambassador Feedback Facilitator Interaction Improvement Manager Client Delight Director Customer Journey Navigator Support Satisfaction Supervisor Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Do you have a desire to meet new people and form beneficial business relationships? If yes, then enrol now and benefit from this course. Description: If you are in business you require every one of the customers you can get, am I right? If you want to do your best in your professional career then you have to meet and connect with the right people, am I right? You know very well that networking can enable you to do various things, that is why you're taking a look at this outline. This course will provide you with an overview, of a networking procedure. It will also introduce you to some excellent tips and techniques that will help you gain more clients make more money and progress further in your professional career. Who is this course for? Technical or professional - who do not feel entirely comfortable in networking situations. Network marketers with frequent customer contact who require better aptitudes to use potential business openings without selling. Managers with new duties around customer confronting activities who lack confidence. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career path: Advanced Business Networking Course is a useful qualification to possess, and would be beneficial for the following professionals: Secretary. Receptionist. Office Administrator. Personal Assistant. Office supervisor. Team leader. Office Manager. Advanced Business Networking Course Introduction To Business Networking 00:15:00 How To Run A Successful Multilevel Marketing Business 01:00:00 Tips For Network Marketing Success 01:00:00 Benefits Of Outsourcing 01:00:00 Advantages Of Outsourcing Your Prospecting Efforts In MLM 01:00:00 Process Of Online Outsourcing Work 00:30:00 Outsourcing Tips For Network Marketers 01:00:00 Upgrade Your MLM Campaign With Outsourcing 00:30:00 Where Do Marketers Outsource Their Jobs? 01:00:00 Way To Start With Outsourcing A Job 00:30:00 Way To Pay Your Hired Staff When You Outsource 00:30:00 Building A Team Through Outsourcing Business 01:00:00 How To Make The Most Of Your Outsourcing 01:00:00 About Getting Revisions For Your Outsourced Work 00:30:00 What You Must Never Outsource 00:30:00 Important Tips For Outsourcing 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

🚗 Unlock Your Automotive Expertise with Our Automotive Technology and Maintenance Online Course! 🛠️   Welcome to the future of automotive education! Our comprehensive online course is meticulously designed to empower enthusiasts, aspiring mechanics, and automotive professionals with the knowledge and skills needed to thrive in the dynamic world of automotive technology and maintenance.   Module 1: Introduction Embark on your journey into the automotive realm with a solid foundation. Learn about the evolution of automobiles, industry trends, and the fundamental principles that govern modern automotive technology. This module sets the stage for an in-depth exploration of the intricacies of vehicular systems.   Module 2: Automotive Mechanics Dive into the heart of automotive engineering! Understand the mechanics that power vehicles, from the basic principles of engine operation to the complexities of transmission systems. Gain hands-on insights into engine components, lubrication systems, and the dynamics that make cars move efficiently.   Module 3: Automotive Electrical Systems Illuminate your understanding of automotive electronics! Explore the intricacies of electrical systems in vehicles, covering topics such as batteries, alternators, and wiring diagrams. Unravel the mysteries behind dashboard electronics and learn how to diagnose and troubleshoot electrical issues like a seasoned professional.   Module 4: Electrical System Delve deeper into the electrical realm by exploring advanced topics like electronic control units (ECUs), sensors, and computerized systems. Grasp the nuances of vehicle communication networks and understand how these technologies integrate to optimize performance, efficiency, and safety.   Module 5: Cooling System Keep your cool with a detailed exploration of automotive cooling systems. Learn how engines maintain optimal temperatures, and gain the skills to identify and address cooling system malfunctions. From radiators to thermostats, this module equips you to keep engines running smoothly.   Module 6: Fuel System Fuel your expertise in automotive fuel systems! Understand the intricacies of fuel injection, carburetion, and fuel delivery systems. Master the art of diagnosing fuel-related issues and optimizing engine performance for maximum efficiency.   Module 7: Electrical System Revisit the electrical system with a focus on advanced techniques and emerging technologies. Explore topics like hybrid and electric vehicle systems, preparing yourself for the future of automotive innovation.   🌟 Why Choose Our Course? Flexible Learning: Access modules at your own pace, anytime, anywhere. Expert Instruction: Learn from industry professionals with extensive experience. Interactive Content: Engage in hands-on activities and simulations for practical learning. Certification: Receive a recognized certificate upon course completion.   Gear up for success in the automotive industry! Enroll in our Automotive Technology and Maintenance Online Course today and drive your career to new heights! 🚀🔧🔗 Course Curriculum Module 1_ Introduction Introduction 00:00 Module 2_ Automotive Mechanics Automotive Mechanics 00:00 Module 3_ Automotive Electrical Systems Automotive Electrical Systems 00:00 Module 4_ Electrical System Electrical System 00:00 Module 5_ Cooling System Cooling System 00:00 Module 6_ Fuel System Fuel System 00:00 Module 7_ Electrical System Electrical System 00:00

Description Learn the necessary skills for becoming an excellent orator with the Communication Course: Questioning and Listening course. Communication plays a vital part in every sphere of your life. Whether you need a pass a job interview or need to request something from a person, appropriate language use is a must. The course is designed to enhance your communication skills. The course starts by explaining the term 'questioning' and explains the reasons for asking a question. As the course lesson proceeds, you will understand the main body language cues, and signs while questioning. The role of emotional intelligence and the use of body languages at the time of questioning will also be discussed in the course. Apart from these, the course illustrates 12 different types of questions along with the pros and cons, examples, and interpersonal implications of these questions. The active listening skills and the strategies of becoming a sound listener will also be explored in the course. Upon completion, you will able to respond appropriately to possible questions. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Communication Course: Questioning and Listening is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Communication Course: Questioning and Listening is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction to The Ultimate Guide to Questioning Course Introduction FREE 00:05:00 The Fundamentals - What & Why What is questioning? 00:02:00 What can questions do? 00:10:00 Why do we ask questions? 00:04:00 Active listening Are you listening? 00:09:00 Active Listening Exercise 00:09:00 Body language Body language 00:13:00 The 12 Different Types of Questions Introduction to the 12 question types 00:03:00 Closed questions 00:03:00 Tag or tail questions 00:02:00 Open questions 00:02:00 Imagine questions 00:02:00 Funnel questions 00:02:00 Probing questions 00:06:00 Recall & process questions 00:02:00 Socratic questions - 6 types 00:04:00 Leading Questions 00:02:00 Loaded questions 00:02:00 Rhetorical questions 00:02:00 Empathetic questions 00:03:00 How can people respond to questions? 8 possible question responses 00:06:00 Summary Summary of Ultimate Guide To Questioning 00:04:00 Assessment Assignment - Communication Course: Questioning and Listening 00:00:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

🚀 Elevate Your Online Presence with 'Online Presence Pinnacle: Marketing Excellence Course' 🚀 Are you ready to transform your digital footprint and skyrocket your business to new heights? Welcome to the ultimate marketing mastery journey - the 'Online Presence Pinnacle' course! Unleash the power of cutting-edge strategies and propel your brand to success with our comprehensive curriculum designed for marketing excellence.   🔥 Module 1: Funnel Building For Massive Profits Unlock the secrets to creating high-converting sales funnels that turn prospects into customers. Learn how to optimize every step of the customer journey and maximize your profits. 🚀 Module 2: Lead Generation, Traffic & List Building Discover the art of generating quality leads, driving targeted traffic, and building a responsive email list. Master the techniques that will keep your pipeline flowing with potential customers. 🌐 Module 3: LinkedIn Advertising Harness the power of the world's largest professional network. Learn how to leverage LinkedIn advertising to reach your ideal audience, establish thought leadership, and drive business growth. 🎯 Module 4: How To Do Banner Advertising Dive into the world of visual storytelling. Uncover the secrets of creating compelling banner ads that capture attention, communicate your message effectively, and drive results. 🐦 Module 5: Twitter Ads For Fun & Profit Turn tweets into treasure with our Twitter Ads module. Explore innovative strategies to promote your brand on one of the fastest-moving platforms and watch your ROI soar. 💰 Module 6: Make Profits With Facebook Ads Master the art and science of Facebook advertising. From audience targeting to ad creatives, learn the strategies that will not only increase your brand visibility but also boost your bottom line. 🔍 Module 7: Search Ads - For Massive Profits Navigate the complex world of search engine advertising. Optimize your campaigns for maximum visibility, drive targeted traffic, and watch your profits skyrocket through strategic search ads.   🎓 Why Choose Online Presence Pinnacle? ✨ Expertly crafted curriculum by industry professionals ✨ Practical, hands-on lessons for real-world application ✨ In-depth insights into the latest marketing trends ✨ Interactive community for networking and support ✨ Lifetime access to course materials and updates   🌟 Don't miss this opportunity to revolutionize your online presence and elevate your marketing game! Enroll in 'Online Presence Pinnacle: Marketing Excellence Course' today and embark on a journey towards digital success. 👉 Limited slots available. Secure your spot now and transform your online presence! 👈 Course Curriculum Funnel Building For Massive Profits Intro To Funnel Building 00:00 Funnel Building - Part 1 00:00 Funnel Building - Part 2 00:00 Funnel Building - Part 3 00:00 Lead Generation, Traffic & List Building Intro To Lead Generation 00:00 Lead Gen - Lead Magnets 00:00 Lead Gen - Landing Pages 00:00 Lead Gen - Getting Traffic 00:00 LinkedIn Advertising Intro To LinkedIn Advertising 00:00 LinkedIn Ads - Campaign Manager 00:00 LinkedIn Ads - Creating ADS That SELL 00:00 LinkedIn Ads - Creating ADS That SELL - Part 2 00:00 How To Do Banner Advertising Intro To Banner Advertising 00:00 Banner Ads - Designing The Ad 00:00 Banner Ads - Ad Campaign Goals 00:00 Banner Ads - Setting Uo & Running Campaigns 00:00 Twitter Ads For Fun & Profit Intro To Twitter TimeLine Ads 00:00 Twitter Ads - Canpaign Objects & Details 00:00 Twitter Ads - Ad Groups & Targeting 00:00 Twitter Ads - Creating The Ad & Launching 00:00 Make Profits With Facebook Ads Intro To Facebook Newsfeed Ads 00:00 Facebook Ads - Marketing Objectives 00:00 Facebook Ads - Ad Targeting & Budgeting 00:00 Facebook Ads - Creating The Ad 00:00 Search Ads - For Massive Profits Intro To Search Ads 00:00 Search Ads - Marketing Objectives 00:00 Search Ads - Ad Groups & Keywords 00:00 Search Ads - Creating & Monitoring Ads 00:00

Study Ofqual Regulated Level 5 TEFL Course online in your own pace and receive an internationally recognised qualification.

Overview This comprehensive course on Environment Management | Online Course will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Environment Management | Online Course comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Environment Management | Online Course. It is available to all students, of all academic backgrounds. Requirements Our Environment Management | Online Course is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 1 sections • 10 lectures • 04:12:00 total length •Module 01: Environment and Ecology: 00:20:00 •Module 02: Environmental Issues: 00:25:00 •Module 03: Environmental Planning: 00:21:00 •Module 04: Environmental Management System: 00:31:00 •Module 05: Ecosystem Management: 00:28:00 •Module 06: Environmental Law and Policy: 00:23:00 •Module 07: Improving Environmental Performance: 00:24:00 •Module 08: Environmental Management Audit: 00:37:00 •Module 09: Situational Environmental Management: 00:26:00 •Module 10: Review and Performance: 00:17:00

Do you want to increase your network for business purposes? Or do you love to meet new people to make some business deal? Then this is the right course for you that will show you the tips for becoming an expert in Business Networking. Course Description: If you are in a business profession, you must need to contact with many people - it may be your potential clients, or it may be the people who are interested in doing business with you. The right contact can increase your sells and thus helps you to gain profit in business. The course will cover a detailed guideline about Business networking. The course includes the topics like the business networking basics, the networking procedures, how to contact properly with the clients, etc. Finally, the course will give you the idea to gain more money by the proper contact with the potentials clients. Course Highlights Multi Level Marketing (MLM) Business Course is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Multi Level Marketing (MLM) Business Course into 16 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 12 hours, 45 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Multi Level Marketing (MLM) Business Course Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Business people, entrepreneurs, professionals or anyone who is interested in learning the tips for the right Business Networking. Multi Level Marketing (MLM) Business Course is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Multi Level Marketing (MLM) Business Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Introduction To Business Networking 00:15:00 How To Run A Successful Multilevel Marketing Business 01:00:00 Tips For Network Marketing Success 01:00:00 Benefits Of Outsourcing 01:00:00 Advantages Of Outsourcing Your Prospecting Efforts In MLM 01:00:00 Process Of Online Outsourcing Work 01:00:00 Outsourcing Tips For Network Marketers 01:00:00 Upgrade Your MLM Campaign With Outsourcing 00:30:00 Where Do Marketers Outsource Their Jobs? 01:00:00 Way To Start With Outsourcing A Job 00:30:00 Way To Pay Your Hired Staff When You Outsource 00:30:00 Building A Team Through Outsourcing Business 01:00:00 How To Make The Most Of Your Outsourcing 01:00:00 About Getting Revisions For Your Outsourced Work 00:30:00 What You Must Never Outsource 00:30:00 Important Tips For Outsourcing 01:00:00 Mock Exam Final Exam