47232 Courses in Cardiff delivered On Demand

Organizational culture plays a pivotal role in shaping the work environment, and fostering inclusion and respect is integral to a healthy workplace. In business, individuals often face challenges related to these crucial aspects. Problems can range from a lack of diversity in leadership roles to instances of discrimination and bias. Moreover, issues related to fostering respect, effective communication, and addressing cultural differences can arise. By addressing these challenges in training, employees can learn to create an inclusive atmosphere that values diversity and respects all individuals, leading to a more harmonious and productive work environment while avoiding potential legal and reputational issues. Learning Objectives The following are some of the key outcomes in this course: Learn what psychological safety is, why it's important and five steps for creating it in the workplace. Understand why creating an inclusive remote environment takes intentional effort from managers. Explore what an inclusive workspace looks like and get tips and strategies to benefit your team. We will answer some commonly asked questions about sex and gender. Explore tips on how to combat gender bias at work. Target Audience Managers, Team Leaders, Young Professionals

Multicultural teams within organizations offer a diverse range of perspectives and experiences, but they also present unique challenges. Employees often struggle with understanding and respecting cultural differences, which can lead to communication breakdowns and misunderstandings. Building a cohesive and inclusive multicultural team demands effective cross-cultural communication, fostering cultural sensitivity, and resolving conflicts that may arise due to varying cultural norms. By addressing these issues, businesses can harness the true potential of multicultural teams, improving collaboration, creativity, and overall performance. Learning Objectives The following are some of the key outcomes in this course: Explore what it means to be part of a multicultural team and explore basic strategies managers can use to lead. Understand what cultural appropriation is, why it's problematic, and how to avoid engaging in it. Learn how to establish conversational norms around political issues at work and get some specific strategies for promoting and engaging in respectful discussions with co-workers. Discover four ways to accommodate beliefs in the workplace and get a few organizational do's and don'ts for navigating this. Target Audience Managers, Team Leaders, Young Professionals

Workplace well-being is vital for employee satisfaction and productivity, yet numerous challenges hinder its attainment. High stress levels stemming from heavy workloads and tight deadlines impact mental health. Insufficient work-life balance leads to burnout and diminished morale. By prioritizing well-being, businesses nurture a healthy and engaged workforce, ensuring sustained success in the demanding landscape of modern business environments. Learning Objectives The following are some of the key outcomes in this course: Create an understanding of developing a Business case for Health and Well- Being How to create Employee Wellness Program Different ways to diversify Wellness Program Evaluating different means for increasing awareness of Employees Wellness Program Target Audience Human Resources Professionals. Managers, Team Leaders, Young Professionals

Unconscious bias is a pervasive issue in the business world, often hindering diversity and inclusion efforts. People commonly face challenges related to recognizing and mitigating their unconscious biases, which can lead to unfair treatment, inequity, and missed opportunities in the workplace. These biases affect hiring decisions, team dynamics, and overall organizational culture. T Participants will learn to create a more inclusive and equitable work environment by acknowledging and addressing these hidden biases, fostering diversity, and promoting fair treatment for all. Learning Objectives The following are some of the key outcomes in this course: Define unconscious bias and its consequence Recognize five types of unconscious bias Explain ways to overcome unconscious bias Avoiding bias while recruiting and retaining talent Target Audience Human Resources Professionals. Managers, Team Leaders, Young Professionals

In the corporate world, one significant challenge often faced is the effective implementation of inclusive communication within an organization's culture. Ensuring that every member of the team feels valued, heard, and included is essential for a harmonious and productive work environment. Issues can arise when there is a lack of awareness or understanding about the importance of inclusive communication, leading to unintentional bias or exclusion. To address these challenges, training on organizational culture and inclusive communication becomes crucial. This training equips employees with the skills to recognize and overcome communication barriers, fostering a culture where diverse perspectives are respected and embraced. Learning Objectives The following are some of the key outcomes in this course: Explore why seemingly innocuous terms and phrases may hurt others, why being mindful of your language matters, and how to communicate more inclusively. Learn how offensive comments can damage a workplace and explore ways to respond to offensive comments at work. Understand the difference between intent and impact and why they sometimes misalign. Learn how to recover after unintentionally hurting someone by following some time-tested do's and don'ts. Learn what shared agreements are, explore their benefits, and dive into some easy steps to develop your own. Target Audience Managers, Team Leaders, Young Professionals

Providing effective feedback and maintaining a continuous performance management process are essential components of ensuring employee growth and productivity. Discover the skills needed to deliver constructive feedback and facilitate ongoing performance discussions. Participants will learn how to provide feedback that motivates and fosters development, set clear performance expectations, and engage in regular, meaningful conversations that drive continuous improvement. By mastering these skills, participants can create a performance-driven culture that enhances employee satisfaction, development, and organizational success. Learning Objectives The following are some of the key outcomes in this course: Recognize the significance of feedback in enhancing employee performance, motivation, engagement, and self-awareness Learn a structured approach to delivering effective feedback Understand key principles for delivering effective feedback Grasp the concept of continuous performance management Learn practical methods for implementing continuous performance management Target Audience Managers, Team Leaders, Young Professionals

In the business world, effective written communication is essential, yet many individuals encounter challenges in this area. Writing skills problems often manifest as difficulties in crafting clear and concise messages, resulting in misunderstandings, errors, and a lack of professionalism. Common issues include improper grammar and punctuation usage, vague or convoluted language, and an inability to structure documents logically. These problems can hinder productivity, damage a company's reputation, and strain professional relationships. Learning Objectives The following are some of the key outcomes in this course: Explore how you can write with purpose Learn why professional communication should have a purpose, how to identify that purpose Benefits of keeping your writing structured, and how to lay out your introduction, body paragraphs, and conclusion most effectively. Explore the rules of grammar, spelling, punctuation and understand the most common writing mistakes and explain how to Target Audience Young Professionals

Concentrating to hear messages is the first phase of authentic listening. Understand why verbal, vocal, and visual messages need to be congruent in order to be believable. Discover how to be fully present and use our tips for improved concentration. Learning Objectives The following are some of the key outcomes in this course: Summarize concentration challenges Explain how to be a congruent communicator Apply tips for increasing concentration Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Managing safety and health is an integral part of managing a business. Businesses need to do a risk assessment to find out about the hazards and risks in their workplace(s) and put measures in place to effectively control them to ensure these hazards and risks cannot cause harm to workers. We have the following eight courses in this series : Wearing Safety Equipment Understanding OSHA's Focus Four Construction Hazards Using Equipment Properly Ergonomics and Safe Lifting, Pushing and Pulling Preventing Slips, Trips, and Falls Ladder Safety Fundamentals Eye Safety Fundamentals in the W Learning Objectives The following are some of the key outcomes in this course: Understand OSHA's Focus Four Construction Hazards Wearing safety equipment and using it the correct way Discuss about Ergonomics and different ways of safe lifting, pushing and pulling Explain the importance of Ergonomics What Are slips, trips, and falls? Discuss ladder safety fundamentals Discuss Eye Safety Fundamentals in the Workplace Target Audience Human Resources Professionals. Managers, Team Leaders, Young Professionals Course Outline 1. Wearing Safety Equipment Wearing the proper safety equipment will minimize your risk of injury on the job, and is also required by law. Noncompliance could result in fines and the closing of the job site. 2. Understanding OSHA's Focus Four Construction Hazards In this lesson, you'll take an important step toward avoiding the most common construction and manufacturing fatalities by getting familiar with OSHA's focus four hazards. You'll learn to define each risk, and recognize and work toward preventing them. 3. Using Equipment Properly Heavy equipment-related accidents are responsible for thousands of on-the-job injuries, and even deaths, every year. When you work around this type of equipment day in and day out, you might find yourself becoming complacent and forgetful about safety. However, it's crucial to always remember the potential dangers of working around heavy equipment, as well as how to mitigate them. 4. Ergonomics and Safe Lifting, Pushing and Pulling Understand why it's critical to address work-related injuries proactively, then learn techniques to reduce the risk of harm when lifting, pushing, or pulling heavy objects. Learn how to set up a safe and comfortable work space-at home or in the office. 5. Preventing Slips, Trips, and Falls Explore the difference between slips, trips, and falls. Then learn how to recognize and remove potential slip, trip, and fall hazards to avoid injury. 6. Ladder Safety Fundamentals Learn the fundamentals of ladder safety. First, learn how to choose, inspect, and set up a ladder correctly. Then, explore best practices to prevent falls while working from ladders. 7. Eye Safety Fundamentals in the Workplace Here's the bad news: Workplace eye injuries are common. The good news? Most of them are preventable when you know and follow the fundamentals of eye safety. In this lesson, you'll learn the basics of eye safety in the workplace and get tips for avoiding common hazards that can lead to potentially serious eye damage. 8. Eliminate Fire Hazards A fire can break out anywhere and can be extremely destructive, even deadly. Every year, thousands of workplace fires cause injury and damage to property. Respect these do's and don'ts to prevent a fire.

Mistakes will happen and the key is how you handle the situation when a mistake happen. Discover eight tips for working through service mistakes and ten customer service mistakes you can avoid. Understand the five service mistakes organizations should avoid. Learning Objectives Apply eight tips for working through service mistakes, Implement ten service mistakes you can avoid in order to keep customers loyal Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams