3906 Courses delivered Live Online

Duration 4.5 Days 27 CPD hours This course is intended for This course is intended for individuals who have basic knowledge on cloud computing; on-premise system administrators; IT specialists, interested in AWS and Cloud Technologies. Overview Upon successful completion of this course, students will know how to design and deploy scalable, highly accessible and fault-tolerant systems in AWS. In this course, students will learn the main 'Managed Service' offered by AWS; How to design and deploy scalable, highly accessible and fault-tolerant systems in AWS; How to choose the most appropriate AWS service. Introduction Course overview Exam Blue Print Public clouds & cloud economics AWS Overview & Whitepapers Setting up AWS Account Identity and Access Management (IAM) Local users, groups & roles SAML providers Policies Cross Account Access Best practices & Examples Lab Exam highlights Sample questions Simple Storage Service (S3) & Glacier Buckets Objects Lifecycle Configurations and permissions Custom bucket policies Best Practices & Examples Lab Exam highlights Sample questions Virtual Private Cloud (VPC) VPC Internet gateway vs NAT Gateway Elastic IPs Subnets & Routing tables Security Groups & Network Access Lists VPC Peering & Endpoints Managed VPN Connections Best Practices & Examples Lab Exam highlights Sample questions Elastic Compute Cloud (EC2) Instances Amazon Machine Images(AMIs) Elastic Block Store (EBS) Network & Security Load Balancers (ELB) Auto Scaling Groups (ASG) Instance Management Best Practices & Examples Lab Exam highlights Sample questions Route 53 Hosted Zones Health checks Traffic flow Best Practices & Examples Lab Exam highlights Sample questions Relational Database Service (RDS) Engine types Performance & Resilience Subnet groups Best Practices & Examples Lab Exam highlights Sample questions CloudWatch Dashboard and Metrics CloudWatch logs CloudWatch rules Best Practices & Examples Lab Exam highlights Sample questions Other AWS Services Simple Overview CloudFront DynamoDB Elasticache Redshift SQS SWF SNS Elastic Transcoder API Gateway Kenesis CloudFormation Exam highlights Sample questions Multiple AWS Services exercise Lab 1 - Architecting multi-tier environment Lab 2 - Configure backup and monitoring Practice Exam Additional course details: Nexus Humans AWS Certified Solutions Architect - Associate training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the AWS Certified Solutions Architect - Associate course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for This course is most suited for IT professionals who have a need to understand the current requirements and core competences for managing IT in mission-critical environments. Overview After completion of the course the participant will be able to: 1. Provide guidance and implementation for IT strategy as set by senior IT and business management 2. Select and manage staff, implement training programs, career plan development and job rotation programs 3. Select, evaluate and negotiate vendors using RFI, RFP and selection criteria 4. Provide guidance for developing, testing and implementing business applications 5. Manage and/or assist in IT project management 6. Design and implement service management processes for incident, problem and change management 7. Understand the need for business continuity and design the business continuity plan 8. Review and implement information security practices and controls 9. Assist and initiate risk management practices 10. Understand and select new technologies such as cloud computing, big data, Internet of Things and social media to support business change demands 11. Select strategies for information management 12. Measure and improve quality of IT services CITS is designed to teach the skills, knowledge and competencies required of the modern IT specialist working at the senior professional, team-leader, supervisor or management level in IT management. IT Strategy The need for Information Technology Enterprise architecture Service catalogue Service level management Sustainable development IT Organisation Personnel need Roles and responsibilities Sourcing Selection process Hiring staff Managing staff Career planning Training / job rotation Performance appraisal Staff departures Vendor Selection / Management The importance of vendors Vendor selection Request For Information (RFI) Request For Proposal (RFP) Proposal evaluation Vendor reference checks Contract negotiation Contract management Vendor management Re-compete vendors Project Management Methodologies Project organisation Starting up / initiating Planning / initiation a project Risk Quality Scope Work / Product Breakdown Structure PERT diagram / Gantt chart Cost Communication Application Management Software Development Life Cycle (SDLC) Software Quality Assurance (SQA) Requirements Development Testing Adoption (implementation) Maintenance Service Management Incident management Problem management Change management Business Continuity Management Standards and guidelines Objectives Context Interested parties Scope Roles and responsibilities Resources and competences Awareness and communication Documentation Business Impact Analysis Risk Management Guidelines Context establishment Identification Analysis Evaluation Treatment Communication Monitoring and control Information Security Management Standards Confidentiality Integrity Availability Controls types Guideline for controls selection Control categories Information security awareness Security incident response Information and Knowledge Management Information management Data management Information management - technologies Business intelligence Data management - technologies Best practices in data governance Pitfalls in data governance Business Change Management Business change Frameworks, models and techniques Needs identification Cloud computing Social media / digital marketing Big data Internet of Things (IoT) Quality Management Standards, guidelines and frameworks Objectives Activities Services review Customer feedback Customer survey Key Performance Indicators (KPI) Metrics Scorecards and reports Quality register Exam Actual course outline may vary depending on offering center. Contact your sales representative for more information.

Duration 3 Days 18 CPD hours This course is intended for Analyst End User Implementer Manager Overview Create a Work Breakdown Structure Define roles and resources Assign roles Assign resources Analyze resources Optimize the project plan Understand data structures Create a project Add activities View calendars Create relationships Schedule the project Assign constraints Create reports Format schedule data Execute the project Enrolling in this course will help you understand P6 Professional's basic features and functionality so you can apply them to your organization's project management processes. You'll also learn how to manage projects on time and within budget Understanding P6 Data Describing Enterprise and Project-Specific data Logging In Opening an Existing Project Opening and Customizing Layouts Enterprise Project Structure Describing Components of EPS Creating a Project Create a project Navigating in the Projects Window Viewing Project Details Creating a Work Breakdown Structure Defining a Work Breakdown Structure Creating the WBS Hierarchy Adding Activities Describing an Activity and its Components Describing Activity Types Adding Activities Adding a Notebook Topic Adding Steps to an Activity Assigning Activity Codes Creating Relationships Viewing a Network Logic Diagram Relationship Types Creating Relationships Scheduling Performing a Forward and Backward Pass Describing Float Assigning Constraints Applying an Overall Deadline to a Project Apply a Constraint to an Activity Using Reflection Projects Creating a Reflection Project Merging Changes Formatting Schedule Data Grouping Activities Sorting Filtering Roles and Resources Describing Roles and Resources Viewing Dictionaries Assigning Roles Assigning Roles to an Activity Assign Rates on Roles Assigning Resources Assigning Resources Adjusting Budgeted Units/Time Analyzing Resources Displaying the Resource Usage Profile Optimizing the Project Plan Analyzing Schedule Dates Shortening a Project Schedule Analyzing Resource Availability Baselining the Project Plan Creating a Baseline Plan Display Baseline Bars on the Gantt Chart Project Execution and Control Describing Methods for Updating the Schedule Using Progress Spotlight Statusing Activities Rescheduling the Project Reporting Performance Describing Reporting Methods Running a Schedule Report Creating a report with the Report Wizard Additional course details: Nexus Humans Primavera P6 Professional Fundamentals Rel 19 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Primavera P6 Professional Fundamentals Rel 19 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Learn the skills of being more confident and assertive in the workplace plus be able to influence people to do the things you would like them to do. Course overview Duration: 1 day (6.5 hours) This ‘Assertiveness and Influencing Techniques’ workshop is interactive and practical and facilitated by a subject matter expert via a virtual platform. Exercises and breakout rooms will be used during this training. Delegates are encouraged to login from a location where they feel safe to turn on their camera, use their microphones and engage in conversations as required. Objectives  The aim of this course is to introduce delegates to a variety of influencing skills and techniques to deal with aggression and challenging situations. These skills and techniques will improve confidence and personal effectiveness when working in groups / meetings. By the end of the course delegates will be able to recognise and define what assertive behaviour is and its benefits, the impact of non-verbal communication and how to use it to enhance influencing behaviours. Content What is influencing and assertiveness? Sources of power Influencing skills and choosing the right approach When to be assertive and alternative behaviours Assertive behaviour Behavioural styles and their impact on working relationships Identifying different behaviour types; assertive, aggressive, passive Building confidence and negotiating a win/win result Developing Skills Communication skills – the language of influence and communication dynamics Different influencing techniques and when to use them The art of saying ‘No’ - having the confidence to challenge Receiving criticism assertively and assertiveness behaviour analysis The language of assertion Meeting skills Giving and receiving feedback Dealing with confrontation, aggression and challenges in a confident manner Practical Exercises and Action Planning Practical exercises will be used throughout the training and the training will culminate with the creation of a personal action plan

Duration 2 Days 12 CPD hours This course is intended for System Engineers, Administrators, Architects, and Channel Partners Overview After you complete this course you will be able to: Describe the requirements for Jabber deploymentConfigure DNS, CUCM, IM&P, and Active Directory for Jabber integration This training course is designed to provide the necessary skills to deploy a Cisco Jabber© on premise solution. During class, students will train Cisco© Unified Communications administrators to meet the deployment requirements. Course Outline Module 1: Cisco Jabber Overview Module 2: Requirements for Jabber Deployment Module 3: Configuring CUCM for Jabber Deployment Module 4: Configuring IM&P for Jabber Deployment Module 5: DNS Configuration Module 6: Installing Cisco Jabber Module 7: Adding Photos to User Module 8: URI Dialing Module 9: Using Jabber Features Module 10: Collaboration Edge Module 11: Troubleshooting

Duration 3 Days 18 CPD hours This course is intended for Experienced system administrators and network administrators Overview By the end of the course, you should be able to meet the following objectives: Describe the NSX Advanced Load Balancer architecture, components, and main functions Explain the key features and benefits of NSX Advanced Load Balancer Explain and configure local load-balancing constructs such as virtual services, pools, health monitors, and related components Recognize web application breaches and threats Recognize multiple attack vectors such as web scraping, Layer 7 Denial of Service, brute force, and code injections Explain the components of NSX Advanced Load Balancer WAF that build a security pipeline to protect a web application from being attacked Describe how to configure the NSX Advanced Load Balancer WAF components Describe an NSX Advanced Load Balancer WAF operational task such as setting up an application with WAF, tuning the WAF Policy, and working with logs and analytics Explain the NSX Advanced Load Balancer WAF best practices for on-boarding a web application; configuring WAF settings for effective application security Explain how to size the NSX Advanced Load Balancer WAF data plane Explain the WAF Application learning feature, configuration of Application learning, Virtual Patching concepts, common caveats, and troubleshooting while deploying in any environment Recognize NSX Advanced Load Balancer Cloud Services that include threat Intelligence services Describe the Threat Intelligence service provided by NSX Advanced Load Balancer WAF and how the NSX Advanced Load Balancer WAF Threat Intelligence service receives live security threat feed for multiple attack vectors from Cloud Services (formerly Avi Pulse) Describe the NSX Advanced Load Balancer DataScript capabilities for detecting and defending against advance and zero-day attacks. Discuss the relevant NSX Advanced Load Balancer WAF logs and perform basic troubleshooting of applications that are protected by NSX Advanced Load Balancer WAF Explain the NSX Advanced Load Balancer WAF capability to protect Personally Identifiable Information (PII) This three-day course provides comprehensive training to install, configure, and manage a VMware NSX Advanced Load Balancer Web Application Firewall (WAF) solution. This course covers key NSX Advanced Load Balancer WAF features and functionality offered in the NSX Advanced Load Balancer 22.1.3 release for web security and application attack protection. Features include security pipeline, application learning, policy tuning, false positive mitigation, virtual patching, threat intelligence, troubleshooting, logs, analytics, and solution monitoring. Hands-on labs provide access to an NSX Advanced Load Balancer environment to reinforce the skills and concepts presented in the course. Course Introduction Introduction and course logistics Course objectives Introduction to NSX Advanced Load Balancer Illustrate NSX Advanced Load Balancer Explain NSX Advanced Load Balancer architecture and components Describe control plane clustering and high availability Describe data plane high availability mode Understand the common terminologies used with NSX Advanced Load Balancer Explain the NSX Advanced Load Balancer service elements Explain virtual service components and how to configure a virtual service Explain application profiles and network profiles Explain the pool configuration options and how to configure a pool Explain the available load-balancing algorithms Explain and configure SSL profiles and certificates Explain cloud connectors and cloud connector integration modes Explain multiple health monitor types Understand client logs Introduction to Application Security Understand web application security breaches and the implication of breaches Explain common terminologies related to Web Application Security Understand the different teams involved to secure applications Attacking Web Applications Understand the various web application security testing methodologies Understand the OWASP Top 10 vulnerabilities Understand the tools to generate a web application attack Describe a few types of web application attacks Types of Transport Understand different web traffic transport modes Describe web traffic and API traffic NSX Advanced Load Balancer WAF Components Understand the core design principles of NSX Advanced Load Balancer WAF Describe the NSX Advanced Load Balancer WAF components that build the WAF security pipeline Understand the NSX Advanced Load Balancer WAF configuration objects NSX Advanced Load Balancer WAF Operations Examine how to set up an application with WAF Describe considerations for the WAF policy Work with WAF logs and analytics Describe WAF policy tuning Describe the options available to remediate false positive mitigation NSX Advanced Load Balancer WAF Best Practices Describe technical and application considerations for onboarding an application front ended by WAF Describe best practices to remediate false positive mitigation. Describe how to manage a response from a back-end application server and client upload to the application server Describe the consideration for setting the rigidity of a WAF signature rule set Describe the options available to identify client traffic NSX Advanced Load Balancer WAF Sizing Understand how to do WAF data plane sizing in Greenfield and Brownfield deployments NSX Advanced Load Balancer WAF Custom Rules Understand WAF custom rules Describe the need and recommendation for custom rules Describe ModSecurity rules Understand the ModSecurity rule structure and explain how to construct the rule Analyze a sample custom rule for the use-case scenario for in-depth understanding of a custom rule NSX Advanced Load Balancer WAF Application Learning Understand the significance of Application Learning Explain the Positive Security Model architecture Describe the WAF multifaceted Application Learning technique to build an application model for creating positive security rules Describe how to view the data that is learned by the Application learning module Describe the WAF Virtual Patching technique to construct a WAF policy from Dynamic Application Security Testing (DAST) scanner results Understand the conditions for sharing WAF Learning Data and PSM Group in WAF Policy. Malware Protection Through ICAP in NSX Advanced Load Balancer Understand Malicious File Upload Protection and ICAP workflow Describe ICAP configuration and log analytics NSX Advanced Load Balancer IP Reputation Understand IP Reputation concepts and their integration with NSX Advanced Load Balancer Describe IP Reputation configuration, log analytics, and troubleshooting DataScript for Application Security Describe DataScript events and reference Describe application security using DataScript Explain how to troubleshoot DataScript issues Rate Limiting and DOS Describe and configure the NSX Advanced Load Balancer rate limiter technique Describe protection from denial of service (DoS) attacks and distributed DoS (DDoS) attacks in NSX Advanced Load Balancer Explain the Service Engine general advice and guidance for DDOS Bot Management Understand Bots Describe the Bot Management mechanism in NSX Advanced Load Balancer Describe how to configure NSX Advanced Load Balancer Bot Management Managing Personally Identifiable Information in NSX Advanced Load Balancer Understand Personally Identifiable Information (PII) Understand the scope of managing PII in NSX Advanced Load Balancer Describe how to configure the hidden PII in NSX Advanced Load Balancer logs using profiles and WAF rules. Threat Intelligence Introduce the Threat Intelligence service Describe the Threat Intelligence live security threat feed for multiple attack vectors Describe how to configure Threat Intelligence in NSX Advanced Load Balancer Application Programming Interface Security Define Application Programming Interface (API) Security Understand API authentication and authorization using virtual service authentication mechanisms used for a virtual service such as LDAP, SAML, JSON Web Token, and OAUTH Understand API Rate Limiting in NSX Advanced Load Balancer Understand the NSX Advanced Load Balancer WAF Protection for API Additional course details:Notes Delivery by TDSynex, Exit Certified and New Horizons an VMware Authorised Training Centre (VATC) Nexus Humans VMware NSX Advanced Load Balancer: Web Application Firewall Security [V22.x] training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the VMware NSX Advanced Load Balancer: Web Application Firewall Security [V22.x] course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4 Days 24 CPD hours This course is intended for This course benefits individuals responsible for implementing, monitoring, and troubleshooting Juniper security components. Overview After successfully completing this course, you should be able to: Demonstrate understanding of concepts covered in the prerequisite Juniper Security courses. Describe the various forms of security supported by the Junos OS. Describe the Juniper Connected Security model. Describe Junos security handling at Layer 2 versus Layer 3. Implement next generation Layer 2 security features. Demonstrate understanding of Logical Systems (LSYS). Demonstrate understanding of Tenant Systems (TSYS). Implement virtual routing instances in a security setting. Describe and configure route sharing between routing instances using logical tunnel interfaces. Describe and discuss Juniper ATP and its function in the network. Describe and implement Juniper Connected Security with Policy Enforcer in a network. Describe firewall filters use on a security device. Implement firewall filters to route traffic. Explain how to troubleshoot zone problems. Describe the tools available to troubleshoot SRX Series devices. Describe and implement IPsec VPN in a hub-and-spoke model. Describe the PKI infrastructure. Implement certificates to build an ADVPN network. Describe using NAT, CoS and routing protocols over IPsec VPNs. Implement NAT and routing protocols over an IPsec VPN. Describe the logs and troubleshooting methodologies to fix IPsec VPNs. Implement working IPsec VPNs when given configuration that are broken. Describe Incident Reporting with Juniper ATP On-Prem device. Configure mitigation response to prevent spread of malware. Explain SecIntel uses and when to use them. Describe the systems that work with SecIntel. Describe and implement advanced NAT options on the SRX Series devices. Explain DNS doctoring and when to use it. Describe NAT troubleshooting logs and techniques. This four-day course, designed to build off the current Juniper Security (JSEC) offering, delves deeper into Junos security, next-generation security features, and ATP supporting software. Chapter 1: Course Introduction Course Introduction Chapter 2: Junos Layer 2 Packet Handling and Security Features Transparent Mode Security Secure Wire Layer 2 Next Generation Ethernet Switching MACsec Lab 1: Implementing Layer 2 Security Chapter 3: Firewall Filters Using Firewall Filters to Troubleshoot Routing Instances Filter-Based Forwarding Lab 2: Implementing Firewall Filters Chapter 4: Troubleshooting Zones and Policies General Troubleshooting for Junos Devices Troubleshooting Tools Troubleshooting Zones and Policies Zone and Policy Case Studies Lab 3: Troubleshooting Zones and Policies Chapter 5: Hub-and-Spoke VPN Overview Configuration and Monitoring Lab 4: Implementing Hub-and-Spoke VPNs Chapter 6: Advanced NAT Configuring Persistent NAT Demonstrate DNS doctoring Configure IPv6 NAT operations Troubleshooting NAT Lab 5: Implementing Advanced NAT Features Chapter 7: Logical and Tenant Systems Overview Administrative Roles Differences Between LSYS and TSYS Configuring LSYS Configuring TSYS Lab 6: Implementing TSYS Chapter 8: PKI and ADVPNs PKI Overview PKI Configuration ADVPN Overview ADVPN Configuration and Monitoring Lab 7: Implementing ADVPNs Chapter 9: Advanced IPsec NAT with IPsec Class of Service with IPsec Best Practices Routing OSPF over VPNs Lab 8: Implementing Advanced IPsec Solutions Chapter 10: Troubleshooting IPsec IPsec Troubleshooting Overview Troubleshooting IKE Phase 1 and 2 IPsec Logging IPsec Case Studies Lab 9: Troubleshooting IPsec Chapter 11: Juniper Connected Security Security Models Enforcement on Every Network Device Chapter 12: SecIntel Security Feed Encrypted Traffic Analysis Use Cases for SecIntel Lab 10: Implementing SecIntel Chapter 13:Advanced Juniper ATP On-Prem Collectors Private Mode Incident Response Deployment Models Lab 11: Implementing Advanced ATP On-Prem Chapter 14: Automated Threat Mitigation Identify and Mitigate Malware Threats Automate Security Mitigation Lab 12: Identifying and Mitigation of Threats Additional course details: Nexus Humans AJSEC - Advanced Junos Security training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the AJSEC - Advanced Junos Security course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for Channel Partner/Reseller Customer Employee Overview Course Objectives Identify the basic components and operations of the Unified CCE solution. Configure and script a basic UCCE CVP deployment. Perform the ICM configuration tasks required to support basic agent functionality. Build and test a basic ICM script utilizing microapps. Configure and script UCCE to support reporting requirements, precision queuing and RONA. Identify how to successfully deploy the CVP VXML component in a Unified CCE solution. Generate basic reports using Cisco Unified IC. The Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1) v2.0 is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with Day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course describes the requirements, resources and tools needed to perform routine adds, moves and changes in the inbound/outbound UCCE environment. This course is intended for those administering the solution, or who may be responsible for Level 1-2 support of the solution. Course Outline Module 1: Cisco Unified Contact Center Enterprise v10 Foundations Module 2: UCCE Configuration and Scripting Module 3: Unified CCE Inbound Agent Considerations Module 4: Unified CCE IVR/VRU Functionality Module 5: Additional UCCE Considerations Module 6: VXML Implementation Module 7: Cisco Unified Intelligence Center Reporting

Duration 5 Days 30 CPD hours This course is intended for This class is ideal for merchants, marketers, and content managers who want to learn more about using B2C Commerce Cloud Business Manager to manage end-to-end business operations for a Commerce Cloud storefront. This course is also useful for developers preparing for the B2C Commerce Developer certification, providing information on working with a B2C site and data management using Business Manager. Overview Organize a storefront using catalogs, categories, products, pricing, and search refinements. Improve results in search engines using SEO best practices. Improve on-site search using the search index, Einstein Search dictionaries, and sorting rules. Entice and target online shoppers using customer groups, qualifiers, campaigns, and promotions. Create shopper experiences using content slots, Page Designer, and Einstein Recommendations. Leverage analytics and reports to determine success. Create A/B tests to make decisions on storefront experiences. Discover how to present products in a compelling way on a B2C Commerce Cloud storefront so you can turn customers into repeat customers. In this 5-day extended* class, you?ll learn how to improve conversion rates and increase the average order size of shoppers. Our B2C Commerce Cloud experts will walk you through how to organize an existing site, use best practices in search and online marketing, enhance the shopper experience, and leverage analytics to understand what products are selling best and why. NOTE: This course does not include site creation, programming, or site design. This class is taught using the SFRA reference architecture site and not the client?s specific site. Client specific site is used during the Launch Readiness Bootcamp conducted by Services. Getting Started Introductions Housekeeping B2C Commerce Overview Shop Organization Explain How Catalogs Work Create Categories Manage Products Manage Pricing & Inventory Configure Search Refinements Search & Sort Manage Search Engine Optimization Implement Searchandizing Strategies Online Marketing Use Qualifiers (coupon codes, source codes, customer groups) Create Promotions Create and Manage Campaigns Refine Campaigns Shopper Experience Identify Content Management Basics Create and Manage Content Slots Create a Page Using Page Designer Identify Einstein Recommender Types and Related Strategies Analysis and Optimization View Production Reports Create an A/B Test

EQ is a pattern of how people's biases in their thinking leads them to think one choice or thing is better than another, as well as their clarity in differentiating within those biases to exercise clear and sound judgement. Where your thinking and responses lie within your biases spectrum, and your ability in adjusting to the situation you find yourself in, will determine responses equating to poor or strong Emotional Intelligence (EI). This course will enhance and promote the skill set necessary for any working leader or manager, allowing our in-depth emotional intelligence knowledge to be applied into your working environment. From an employer's perspective, this award can be a significant long-term return on investment by further developing your leaders and managers. What Does This Course Offer? Our program offers an EQ-SWOT™ assessment and EI Model in detail, and through activity and discussion we explore how applying and possibly adjusting, you may offer an improved Emotional Intelligence. Our learning experiences are successful because the outcomes are quickly embedded and demonstrate an immediate visible impact on the day-to-day working environment. Our engaging learning inspires employees to want to personally add value to the companies they work for. We also offer our Paradigm EQ-SWOT™ online assessment and report as a frame of reference within the program. This assessment should be completed before attending the program, and will be expanded upon during the program delivery. Course Content The Emotional Intelligence for Today’s Leadership and Management course covers the following topics: What makes EI so important within the workplace Self-Awareness and your EQ Profile The EQ unpacked Unconscious Bias & EI How to develop your EI quotient Accreditation Activity Our accredited tutors deliver training that encourages delegates to confidently and practically apply all they have learnt as soon as they get back into the business. To achieve this award, delegates need to prepare and deliver a 3 minute presentation* on the highlights of their learning and immediate application avenues when back in their working environment. *Participants will be given 30 minutes during the program to prepare for their 3 min presentation at the end of the program. Scheduled Course Dates Unfortunately this course is not currently scheduled as an open course as it is primarily run as an in-house programme. For more information, please contact us. In-House Courses This is our own management training course which has been developed and refined over the many years we have been providing it to delegates from organisations in virtually every industry. This means that the course syllabus is extremely flexible and can be tailored to your specific requirements. If you would like to discuss how we can tailor this management training course for you and/or run it at your premises, please contact us.