4103 Courses delivered Live Online

Duration 2 Days 12 CPD hours This course is intended for The primary audiences for the course are as follows: Cisco customers ? Contact Center Management, Contact Center Supervisors and Customer technical personnel Cisco technology partners Cisco employees Overview Upon completing this course, the learner will be able to meet these overall objectives: Provide a comprehensive overview of Cisco Unified Intelligence Center Describe reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports Provide a detailed description and labs of how to modify reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) by customizing reports using various methods. (i.e. creating thresholds, show/hide columns, charts and more) The Cisco Unified Intelligence Center 11.6 for End Users (CUIC11.6EU v1.1) course is a two-day instructor-led training (ILT) course. Cisco Unified Intelligence Center is a comprehensive, end-to-end reporting solution, designed to make the task of creating and modifying reports easier on the customer and, at the same time, to present a consistent user interface and a common tool to access varied data across multiple Cisco product families. Cisco Unified Intelligence Center Overview Introducing Cisco Unified Intelligence Center What Contact Center products use CUIC for reporting Cisco Unified Intelligence Center Administration and Security The End User and CUIC Security Running and Modifying CUIC Reports Running Cisco Unified Intelligence Center Reports Using Permalinks Help Dashboards Modifying a CUIC Stock Report Cisco Unified Intelligence Center Dashboards Understanding Cisco Unified CCE Key Concepts Creating a New Cisco Unified Intelligence Center Report

Duration 5 Days 30 CPD hours This course is intended for Channel Partner/Reseller Customer Employee Overview Upon completing this course, the learner will be able to meet these overall objectives: These are the ones listed in the Objectives Table I put together: Identify the basic components and operations of the Unified CCE solution. Use the available UCCE tools to complete a basic UCCE system installation. Discuss the installation and configuration steps required to support agent functionality in a UCCE deployment. Install a basic CCE VXML Solution. Install, configure and run a CCE Outbound Option Campaign. Describe how to support CCE. Deploying Cisco Unified Contact Center Enterprise (DUCCE) v2.0 is a 5-day instructor-led course presented by training partners. The course allows learners to deploy the Unified CCE v10.0 solution including installation, deploying HA and using troubleshooting tools to identify issues with inbound and outbound Contact Center functionality. This course is intended for those installing the Unified CCE solution, or those providing Level 3 solution support. This course also serves as a foundation for the two corresponding UCCE Administration courses, but is not a prerequisite. Students will learn enough about CCE scripting in this course to ensure system functionality only. A separate course exists for advanced scripting. Course Outline Module 1: Cisco Unified Contact Center Enterprise v10 Foundations Module 2: Preparing UCCE for Basic IVR Scripting Module 3: Preparing UCCE for Basic Agent Functionality Module 4: Installing and Configuring CCE VXML Solution Module 5: Installing CCE Outbound Option Module 6: Supporting CCE

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course are Application Consultants, Business Analysts, Business Process Owners/Team Leads/Power Users, Program/Project Managers, Technology Consultants, and Users. In this course, students will gain SAP Netweaver Business Warehouse knowledge necessary for successful implementation and administration within a heterogeneous SAP NetWeaver BW system landscape. Data Warehousing Describing Data Warehouse Systems Describing Data Warehouse Architecture Using the Data Warehousing Workbench Master Data Modeling in SAP BW Describing InfoObjects Creating Characteristic InfoObjects The Loading of Master Data from SAP Data Sources Describing Data Flow Modeling a Master Data Flow Loading a Master Data Flow Modeling with the Graphical Data Flow Tool Loading of Transaction Data from SAP DataSources Describing the Core InfoProviders Creating a Key Figure InfoObject Creating a DataStore Object (DSO) Loading Transaction Data into a Data Store Object Describing the Extended Star Schema of an InfoCube Creating InfoCubes Loading Transaction Data into an InfoCube Master Data Loading from Flat File Data Sources Loading Data From a Flat File Describing the Data Flow in Detail Describing the Data Loading Process in Detail InfoProviders in SAP BW Explaining the InfoProviders Used in SAP BW ? Introduction Creating MultiProviders Usage of SAP BI Content Using BI Content Query Performance Optimization Optimizing Query Performance Monitoring Performance Creating and Filling Aggregates The SAP BW Administration Describing Administrative Tasks and Tools Administrating the InfoCubes Administrating the DataStore Objects Creating Process Chains

Duration 4 Days 24 CPD hours This course is intended for This course is intended for: Network administrators Network engineers with little or no programming or Python experience Network managers Systems engineers Overview After taking this course, you should be able to: Create a Python script Describe data types commonly used in Python coding Describe Python strings and their use cases Describe Python loops, conditionals, operators, and their purposes and use cases Describe Python classes, methods, functions, namespaces, and scopes Describe the options for Python data manipulation and storage Describe Python modules and packages, their uses, and their benefits Explain how to manipulate user input in Python Describe error and exception management in Python Describe Python code debugging methods The Programming for Network Engineers (PRNE) v2.0 course is designed to equip you with fundamental skills in Python programming. Through a combination of lectures and lab experience in simulated network environments, you will learn to use Python basics to create useful and practical scripts with Netmiko to retrieve data and configure network devices. Upon completion of this course, you should have a basic understanding of Python, including the knowledge to create, apply, and troubleshoot simple network automation scripts. Course Outline Introducing Programmability and Python for Network Engineers Scripting with Python Examining Python Data Types Manipulating Strings Describing Conditionals, Loops, and Operators Exploring Classes, Methods, Functions, Namespaces, and Scopes Exploring Data Storage Options Exploring Python Modules and Packages Gathering and Validating User Input Analyzing Exceptions and Error Management Examining Debugging Methods Course Summary

Duration 3 Days 18 CPD hours This course is intended for This course is for technical professionals to gain skills in writing rules for Snort-based intrusion detection systems (IDS) and intrusion prevention systems (IPS). The primary audience includes: Security administrators Security consultants Network administrators System engineers Technical support personnel using open source IDS and IPS Channel partners and resellers Overview After taking this course, you should be able to: Describe the Snort rule development process Describe the Snort basic rule syntax and usage Describe how traffic is processed by Snort Describe several advanced rule options used by Snort Describe OpenAppID features and functionality Describe how to monitor the performance of Snort and how to tune rules The Securing Cisco Networks with Snort Rule Writing Best Practices (SSFRules) v2.0 course shows you how to write rules for Snort, an open-source intrusion detection and prevention system. Through a combination of expert-instruction and hands-on practice, this course provides you with the knowledge and skills to develop and test custom rules, standard and advanced rules-writing techniques, how to integrate OpenAppID into rules, rules filtering, rules tuning, and more. The hands-on labs give you practice in creating and testing Snort rules. Course Outline Introduction to Snort Rule Development Snort Rule Syntax and Usage Traffic Flow Through Snort Rules Advanced Rule Options OpenAppID Detection Tuning Snort Lab outline Connecting to the Lab Environment Introducing Snort Rule Development Basic Rule Syntax and Usage Advanced Rule Options OpenAppID Tuning Snort

Duration 2 Days 12 CPD hours This course is intended for This course is intended for System and network engineers, technical architects and technical support personnel Overview Upon successful completion of this course, students will be able to install and operate a Cisco DNA Center (DNAC) This course will cover the basics of installing and operation of the Cisco DNA Center (DNAC). The Cisco DNAC is a stand-alone product that provides a single dashboard for every fundamental management task to simplify running an enterprise network. The DNAC is the management piece of the Software Defined Access (SDA) solution. Intent-based Networking overview DNA Center overview. DNA Center as a Platform. DNA Center Architecture & Design. DNA Center Installation DNA Center/Identity Services Engine (ISE) Integration ISE Integration configuration in DNA Center. DNA - Global - Add servers (e.g. ISE server(s)). DNA Center integration configuration in ISE. Approve pxGrid in ISE.Verify DNA/ISE integration DNA Center - Device Inventory Add networks devices to the DNA Center device inventory. Verify DNA Center Inventory configuration. DNA Center - Design - Network Hierarchy. Verify DNA Center - design configuration DNA Center - Design - Software Image Management (SWIM) Review SWIM image repository listing. Create golden software image & role. Verify golden software image creation DNA Center - Design ? Templates and Policies Templates ? Apache Velocity Engine. Command Runner. Policies: Group-Based, Application,Traffic Copy, IP-Based DNA Center - Provision Configuration Add devices to newly created sites/locations. Plug and Play (PnP). Verify DNA Center - provision configuration. DNA Center - Assurance Collection. DNA Center ? Administration

Duration 3 Days 18 CPD hours This course is intended for Built for IT Professionals working with Citrix SD-WAN, with little or no previous SD-WAN experience. Potential students include networking administrators, engineers, and architects interested in learning how to deploy or manage Citrix SD-WAN. Overview Initial configuration and management of Citrix SD-WAN Deployment options available Citrix SD-WAN Orchestrator utilities and considerations Citrix SD-WAN administration, including monitoring and reporting In this three-day course, you will learn how Citrix SD-WAN can simplify branch networking for your organization. You?ll walk away understanding how to configure and manage SD-WAN, including the SD-WAN architecture, deployment options, provisioning, and how to use Citrix SD-WAN Orchestrator in your environment.Additional topics include: branch office deployment, SD-WAN monitoring, reporting, and diagnostics. Citrix SD-WAN Overview Citrix SD-WAN Use Cases Citrix SD-WAN Technical Overview Citrix SD-WAN Management Citrix SD-WAN Architecture Citrix SD-WAN Architecture Citrix SD-WAN Hardware Bypass Citrix SD-WAN Packet Processing Citrix SD-WAN Deployment Citrix SD-WAN Deployment Modes Citrix SD-WAN Branch Office Deployment Citrix SD-WAN Deployment Considerations Citrix SD-WAN Configuration Citrix SD-WAN Configuration Process Citrix SD-WAN Provisioning Citrix SD-WAN Orchestrator Citrix SD-WAN Orchestrator Overview Citrix SD-WAN Orchestrator Customer Onboarding Citrix SD-WAN Orchestrator Configuration Citrix SD-WAN Orchestrator Reporting Citrix SD-WAN Administration Citrix SD-WAN Administrative Tasks Citrix SD-WAN Monitoring Citrix SD-WAN Reporting Citrix SD-WAN Diagnostics

Duration 3 Days 18 CPD hours This course is intended for This course is intended for: Network administrators Network engineers Network managers System engineers Overview After taking this course, you should be able to: Describe the Cisco ThousandEyes solution and its high-level use cases Identify different types of ThousandEyes agents and supported tests Describe different Enterprise Agent deployment options, requirements, and procedures for agent deployment Describe different ThousandEyes test types Compare Thousand Eyes web layer tests Describe the role of an Endpoint Agent Deploy and Configure an Endpoint Agent Utilize ThousandEyes when performing the root cause analysis Discuss the challenges that ThousandEyes Internet Insights can address Describe the role and configuration of default and custom alerts Distinguish between usability of dashboards and reports Utilize ThousandEyes to monitor solutions end-to-end Describe how to perform system administration The Implementing and Troubleshooting Networks Using Cisco ThousandEyes (ENTEIT) v1.0 course is designed to introduce you to and familiarize you with Cisco© ThousandEyes. Through a combination of lectures and hands-on experience, you will learn to implement and configure the Cisco ThousandEyes solution. You will also learn to install and configure the Cisco ThousandEyes agents with different test types. This solution will also enable you to perform root cause analysis when troubleshooting. Course Outline Introducing Cisco ThousandEyes Introducing Cisco ThousandEyes Agents and Tests Deploying Enterprise Agents Describing ThousandEyes Routing, Network DNS, and Voice Tests Describing Cisco ThousandEyes Web Tests Introducing Endpoint Agents Deploying Endpoint Agents Troubleshooting with Cisco ThousandEyes Using Internet Insights Configuring Alerts Customizing Dashboards and Reports Monitoring Solutions Administrating the System

Duration 1 Days 6 CPD hours This course is intended for This course is intended for both organizations that would like to improve the corporate communications of their employees and individuals, who take the role of Project Managers, Business Analysts, Team Leaders, Scrum Masters, Product Owners, Managers, Employees, and anyone who would like to improve their communications skills both in the personal and professional aspects. Overview Upon successful completion of this course, students will learn: what effective communications are. why they are important. how by improving communications you will be able to improve the overall execution of projects and your results in general. the specifics of online remote teamwork communications. Your employees will be equipped with knowledge of different communication techniques and styles, which will save them time to adapt to the communication style of the interlocutor and allow them to have more effective conversations both with business partners and customers, and with colleagues at work. Also, they will master the art of active listening and thus win more customers and partners. This course can be adapted to the specific needs of your organization. This course represents highly effective training on developing communication skills and teaches students how to ask correct questions and get the most from one discussion. Also, students will learn how to resolve and/or avoid conflict situations. Course Outline What is the process of effective communications? How to ask good questions and reach clear agreements? Why is listening important and how to listen actively? How to give and receive feedback? How to prepare and conduct effective meetings? Each topic includes discussions and exercises.

Duration 1 Days 6 CPD hours We?ve all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. This workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. 1 - Getting Started Icebreaker Housekeeping Items The Parking Lot Workshop Objectives 2 - Verbal Communication Skills Listening and Hearing: They Aren?t the Same Thing Asking Questions Communicating with Power 3 - Non-Verbal Communication Skills Body Language The Signals You Send to Others It?s Not What You Say, It?s How You Say It 4 - Making Small Talk and Moving Beyond The Four Levels of Conversation 5 - Moving the Conversation Along Asking for Examples Using Repetition Using Summary Questions Asking for Clarity and Completeness 6 - Remembering Names Creating a Powerful Introduction Using Mnemonics Uh-Oh?I?ve Forgotten Your Name 7 - Influencing Skills Seeing the Other Side Building a Bridge Giving In Without Giving Up 8 - Bringing People to Your Side A Dash of Emotion Plenty of Facts Bringing It All Together 9 - Sharing Your Opinion Using I-Messages Disagreeing Constructively Building Consensus 10 - Negotiation Basics Preparation Opening Bargaining Closing 11 - Making An Impact Creating a Powerful First Impression Assessing a Situation Being Zealous without Being Offensive 12 - Wrapping Up Words from the Wise Review of Parking Lot Lessons Learned Completion of Action Plans and Evaluations