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Get to the heart of what matters to you. This course will empower you to gain clarity, find meaning and motivate yourself to achieve the things you care about with energy and grit. You will learn practical tools you can use in your day-to-day life.

How do you manage yourself under pressure? Are there times you get hijacked by your emotions and find it hard to deal with setbacks? How good are you at dealing with change? Resilience is all about having the ability to adapt, deal with change constructively and bounce back from adversity. While some people are naturally more resilient that others it is something that can be learnt. This session focuses on helping you respond positively to the pressures and demands of work and take specific steps in building your personal resilience. Take away: Action planner for i-resilience profile. You will have the opportunity to: Gain insight into the relationship between work pressure, performance, wellbeing and resilience Explore your natural strengths and how to manage what pushes you into a less resourceful state Understand the skills and techniques that underpin the behaviours and attitudes of highly resilient people

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with some experience in the field who want to expand or refresh their knowledge and improve their skills. It is also intended for customer service professionals who have taken on, or are looking to assume, greater leadership responsibility. Overview In this course, you will refresh and expand your customer service skill set. You will: Apply fundamental customer service knowledge and skills. Manage your everyday workflow. Take care of customers by assessing their needs, resolving their issues, and encouraging further sales. Deal with challenging customer interactions. Apply customer service leadership skills In this course, you will apply important principles and skills you can use as a customer service professional. In addition to providing basic customer service, you'll also learn important principles and skills that will empower you to solve difficult and challenging customer interactions, encourage further sales, and take on leadership responsibilities. Applying Customer Service Foundations Topic A: Assess Customer Service Basics Topic B: Develop Interpersonal Skills Managing Your Workflow Topic A: Apply Organizational Skills Topic B: Handle Simultaneous Customer Contacts Topic C: Manage Individual Stress Taking Care of Customers Topic A: Maintain Focus on the Issue Topic B: Assess Customers Topic C: Diagnose Customers? Problems Topic D: Educate the Customer Topic E: Resolve Customers? Problems Topic F: Encourage Further Sales Through Service Dealing with Challenging Customer Interactions Topic A: Recognize Difficult Situations Topic B: Work within Your Company Parameters Topic C: Handle a Difficult Interaction Topic D: Overcome Negativity Topic E: Redirect the Customer Topic F: Follow Up on a Challenging Situation Progressing to Leadership Topic A: Lead from Within Your Team Topic B: Address Escalated Customer Issues Topic C: Analyze Customer Service Metrics Additional course details: Nexus Humans Excellence in Customer Service (Advanced) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Excellence in Customer Service (Advanced) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Hello and Welcome Are you like me, passionate and motivated about Wellbeing? My name is Jackie and I'm excited to be sharing this class as an opportunity for you to learn about how we can support our Health and Wellness naturally, the opportunity to live a toxin free life, both topics are increasingly becoming a loving priority for our families. This workshop has been designed with the necessary information you need to start your wellness journey and know that I will be there to support you with any questions you may have. I use these oils daily, they are an effective plant-based solution and support and boost my hormones and my menopause, immune response, support my body to heal both from a physical and emotional perspective, whether these are feelings are from stress or anxiousness. By attending my intro class, you will learn - What is an essential oil and the importance of therapeutic grade - How they can be used Aromatically, Topically and Internally - How to use them to support you emotionally through the limbic system in your brain - How they support your immune system -How to get them into your home -Lots of hints and tips and I'll share my daily routine This class is suitable for everyone, if you are curious come along Please connect with me via jackie.purpletrain@outlook.com if you have any questions. I will need you to confirm via email your attendance to secure your place. These classes are small, so I can afford you time for questions, so please book early to avoid disappointment. Looking forward to meeting you. PLEASE NOTE this class is for new customers or my existing customers, if you are already a doTERRA customer, please speak to your upline. Thank you for your cooperation. *Only book a time to attend if you are committed to show up for our time together. Thank you 🤗 Much love Jackie xxx

Dealing With Difficult People Training Course Overview The "Dealing With Difficult People Training Course" equips learners with the essential skills to manage challenging interactions effectively. This course focuses on understanding the root causes of difficult behaviours, improving communication strategies, and applying techniques to maintain professionalism. Learners will gain valuable insight into handling conflicts, reducing stress, and fostering positive relationships in both personal and professional settings. The course is designed to enhance interpersonal skills, build resilience, and provide practical tools for managing difficult individuals in various environments. Course Description This course delves into essential strategies for managing difficult people and challenging interactions. Topics covered include understanding the psychology of difficult behaviour, mastering communication techniques, and building effective coping mechanisms for stress. Learners will explore practical tips for improving relationships, solving problems, and applying conflict-resolution strategies in real-life situations. The course also includes a bonus video focusing on managing emotions and anger, providing additional insight into emotional intelligence. By the end, learners will have developed a comprehensive toolkit for managing difficult people in various contexts, from the workplace to personal life. Dealing With Difficult People Training Course Curriculum Module 01: Difficult Promo Module 02: Fundamentals Module 03: Foundational Tips and Tools Module 04: Difficult People – Relationships Module 05: Difficult People – Solutions Module 06: Problem-Solving Module 07: Final Notes and Tips Module 08: Bonus Video – Dealing With Emotions & Anger (See full curriculum) Who is this course for? Individuals seeking to improve their interpersonal communication skills. Professionals aiming to manage challenging behaviours in the workplace. Beginners with an interest in conflict resolution or psychology. Anyone looking to enhance their emotional intelligence and resilience. Career Path Human Resources Specialist Customer Service Manager Conflict Resolution Specialist Team Leader/Manager Counselling and Therapy Roles Customer Support Representative

Course Overview The Massage Therapy: Reflexology & Aromatherapy course is designed to provide a comprehensive foundation in holistic wellness practices that promote health and relaxation. Through an in-depth exploration of reflexology techniques, aromatherapy applications, and massage methodologies, learners will gain a solid understanding of how these therapies support physical and emotional well-being. This course introduces key principles of therapeutic touch, essential oil usage, and pressure point techniques, enabling students to build confidence in delivering targeted treatments for stress reduction, circulation improvement, and pain relief. Whether you're seeking to support clients' wellness journeys or broaden your expertise in natural therapies, this course offers accessible knowledge that complements a wide range of health-related disciplines. By the end, learners will have developed the competence to understand treatment principles, tailor approaches to client needs, and work ethically within wellness-focused settings. Course Description This course offers detailed guidance in the disciplines of massage therapy, reflexology, and aromatherapy. Learners will explore a variety of specialised areas such as deep tissue massage, lymphatic drainage, acupressure techniques, and Thai foot reflexology. The curriculum also covers the therapeutic use of essential oils and introduces the principles of physiotherapy to reinforce the understanding of bodily systems. Emphasis is placed on building theoretical knowledge, enhancing client interaction skills, and exploring the business aspects of a successful massage therapy practice. With a structured and accessible approach, the course prepares students to work confidently in wellness and health service environments, ensuring ethical practice, client care, and industry awareness. By engaging with a diverse set of modules, learners will be equipped with a versatile skillset applicable to various therapeutic and supportive roles across healthcare and wellbeing sectors. Course Modules: Module 01: Massage Therapist - A Successful Business Module 02: Deep Tissue Massage Therapy Module 03: Advanced Reflexology Module 04: Thai Foot Reflexology Module 05: Aromatherapy Acupressure - Pain Relief Module 06: Aromatherapy - Use of Essential Oils Module 07: Lymphatic Drainage Massage Therapy Module 08: Physiotherapy (See full curriculum) Who is this course for? Individuals seeking to enter the wellness and complementary health field. Professionals aiming to expand their expertise in massage or holistic therapies. Beginners with an interest in natural healing and stress management. Anyone considering a career change into the health and wellness industry. Career Path Massage Therapist Aromatherapy Practitioner Reflexologist Wellness Consultant Spa or Holistic Health Centre Assistant Health and Wellbeing Coach Physiotherapy Assistant Entrepreneur in Wellness Services

Course Overview This Yoga Training course offers a comprehensive introduction to the principles, history, benefits, and diverse styles of yoga. Designed for learners of all backgrounds, the course provides a well-rounded understanding of yoga's evolution and its significant impact on physical and mental wellbeing. Participants will gain valuable insights into the therapeutic benefits of yoga, its philosophical foundations, and various styles practised globally today. Through clear and structured learning, this course highlights how yoga can contribute to improved balance, flexibility, mindfulness, and stress management. By the end of the training, learners will be well-equipped with essential theoretical knowledge, enabling them to pursue personal growth, introduce yoga into their daily routines, or take the first step towards a deeper exploration of this ancient discipline. Whether aiming for personal enrichment or professional development, this course offers practical value and inspiring outcomes for a diverse range of learners. Course Description Yoga Training: Benefits & Styles delves into the fascinating history, principles, and evolution of yoga, exploring its transformation from ancient spiritual practice to modern wellness discipline. Learners will study the key benefits of yoga, understand its influence on physical and mental health, and explore a variety of traditional and contemporary yoga styles. The course provides a structured overview, introducing different approaches to yoga, their unique features, and cultural significance. Through a carefully curated syllabus, learners will develop a firm understanding of foundational yoga concepts without needing any prior experience. Emphasis is placed on theoretical knowledge, enabling participants to appreciate yoga as a holistic practice that enhances body awareness, stress management, and mental clarity. Upon completion, learners will possess a strong knowledge base, preparing them for further exploration in yoga education or for applying yoga techniques meaningfully in personal or professional contexts. Course Modules Module 01: Introduction - Benefits - History Module 02: More On Yoga Module 03: Still More On Yoga Module 04: Conclusion (See full curriculum) Who is this course for? Individuals seeking to enhance their physical and mental wellbeing through yoga. Professionals aiming to expand their knowledge of holistic wellness practices. Beginners with an interest in understanding the foundations and styles of yoga. Enthusiasts wishing to incorporate yoga theory into personal development goals. Career Path Yoga Instructor (following further practical certification) Wellness Consultant Health and Lifestyle Coach Mindfulness Facilitator Corporate Wellness Adviser Holistic Therapy Assistant

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Train the Trainer Recharge: The Healthy Trainer Course Overview This course offers an essential refresh for trainers aiming to enhance their personal wellbeing alongside their professional skills. It focuses on maintaining a healthy balance between the demands of training others and self-care, ensuring trainers remain effective, energised, and confident. Learners will develop strategies to manage their own stress, address challenges confidently, and create positive learning environments. This course equips participants with the ability to engage audiences meaningfully, foster productive feedback, and maintain resilience in dynamic training settings. By the end, trainers will be better prepared to sustain their motivation and deliver impactful sessions while prioritising their own health and wellbeing. Course Description The programme delves into key areas crucial for trainers to maintain optimal performance and wellbeing. It covers techniques for self-management, including stress reduction and emotional regulation, alongside strategies to resolve common challenges encountered in training roles. Emphasis is placed on managing classroom dynamics and engaging diverse audiences effectively. Additionally, learners will explore ways to interpret and respond to feedback constructively to improve delivery and participant outcomes. This course combines reflective learning with evidence-based methods to build resilience, boost trainer confidence, and support continuous professional growth in a balanced, healthy manner. Participants will leave with renewed skills to enhance both their training impact and personal wellbeing. Train the Trainer Recharge: The Healthy Trainer Curriculum Module 01: Welcome to Healthy Trainer Module 02: Manage Yourself Module 03: Manage Your Issues Module 04: Manage Your Classroom Module 05: Manage Your Audience Module 06: Manage Your Feedback (See full curriculum) Who is this course for? Individuals seeking to enhance their trainer wellbeing and effectiveness. Professionals aiming to develop sustainable training practices. Beginners with an interest in personal development and training skills. Trainers wanting to improve audience engagement and feedback management. Career Path Corporate Trainer Learning and Development Specialist Workshop Facilitator Training Coordinator Education Consultant

How to Boost Your Brain Course Overview: This course, "How to Boost Your Brain," is designed to help individuals enhance their cognitive abilities and overall brain function. It covers key strategies and techniques for improving memory, focus, and mental clarity. The course incorporates evidence-based methods drawn from neuroscience, psychology, and personal development. Learners will explore brain-boosting activities, nutrition, mindfulness practices, and mental exercises that contribute to cognitive well-being. Upon completion, students will have a comprehensive understanding of how to improve brain health, sharpen mental performance, and sustain cognitive vitality. Course Description: "How to Boost Your Brain" provides a deep dive into the science of cognitive enhancement. Topics include brain anatomy, the role of neuroplasticity, and the impact of lifestyle choices such as nutrition and sleep on brain function. Learners will also explore various cognitive techniques, including memory strategies, focus exercises, and mindfulness practices designed to reduce stress and improve mental clarity. The course is structured to help learners understand how the brain works and how to nurture its growth for improved mental performance, creativity, and focus. By the end of the course, participants will have acquired a set of tools to enhance their cognitive abilities for personal and professional development. How to Boost Your Brain Curriculum: Module 01: Introduction to Brain Health Module 02: Understanding Neuroplasticity Module 03: Nutrition for Cognitive Enhancement Module 04: Sleep and Its Role in Brain Function Module 05: Memory Improvement Techniques Module 06: Mindfulness and Stress Reduction Module 07: Cognitive Exercises and Games Module 08: Boosting Creativity and Problem-Solving Module 09: Maintaining Brain Health Long-Term (See full curriculum) Who is this course for? Individuals seeking to improve their cognitive performance. Professionals aiming to enhance focus and mental clarity. Beginners with an interest in neuroscience and brain health. Anyone interested in maintaining long-term cognitive well-being. Career Path: Cognitive Development Specialist Mental Health Practitioner Personal Development Coach Health and Wellness Expert Brain Health Consultant Psychology Practitioner