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Wrexham Foyer

wrexham foyer

Denbighshire,

In this document the expression ‘we’ refers to, ClwydAlyn Housing Limited, Tir Tai Limited, PenArian Limited and Tai Elwy Limited, that provides housing and related services across North Wales. Each entity is the controller of its own personal data although data may be processed by other Group members on its behalf This privacy notice sets out how ClwydAlyn collects and uses information about you. Please read this privacy notice carefully to understand how we will use your personal information. If you have any questions or queries in relation to this privacy notice, you can contact our Data Protection Officer at: datacontroller@clwydalyn.co.uk 72 Ffordd William Morgan, St Asaph Business Park, St Asaph, Denbighshire, LL17 0JD 0800 1835757 (freephone from a landline) or 01745 536800 This privacy notice explains: What information we may collect about you How we use your information Contacting you Sharing your information Our legal basis for collecting, holding and using your information Security and storage of your information Your rights 1.What information we may collect about you The information we collect about you depends on why we are dealing with you. For example, if you make a housing application or become one of our tenants, we will need more information from you than if you are merely making an enquiry. We may collect the information about you in the following circumstances: If you call our Contact Centre When you call our contact centre we collect Calling Line Identification (CLI) information. We use this information to help improve its efficiency and effectiveness. We record calls for training and monitoring purposes. Additionally, our call handlers will make a record of your call in order to manage your query. We may need to share information with other organisations within or outside ClwydAlyn in order to respond to your call, for example so that we can organise maintenance or repairs or other support. We will usually tell you if it is necessary for us to pass information on to other organisations. If you email us Any email sent to us, including any attachments, may be monitored and used by us for reasons of security and for monitoring compliance with office policy. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law. If you make a complaint to us When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint. We will only use the personal information we collect to process the complaint and to check on the level of service we provide. If a complainant doesn’t want information identifying him or her to be disclosed to any person that the complaint is about, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis. Similarly, where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide. If you use our services We hold the details of the people who request and use our services so that we can provide these services and for other closely related purposes. For example, we use information about our service users to develop and improve our services and to make sure we are delivering services to different groups fairly. If you apply for housing or become a tenant, there is certain information that we require in order to process your application and manage your tenancy. If you do not provide us with this information, we will not be able to progress your application. When you visit our websites We automatically collect certain information when you visit one of our websites. Please see Use of Cookies below for more information about this. When you use our customer portal, you are able to view information held in our housing management system, including personal details, account statements, tenancy information, repair history and pay your rent / service charges. Please note that we use a third party provider, Verseone to support our customer portal. Information we receive from others We work closely with other organisations, such as local councils, police forces, voluntary sector organisations, other housing providers and our contractors, and we may receive information about you from them. If you visit our premises We may ask you to sign in and out if you visit staff or residents at our premises. Access is controlled for the purposes of building and occupant security. Access is recorded to assist with fire and other evacuation procedures. Furthermore, your image may be captured on CCTV to monitor and collect visual images for the purpose of security and the prevention and detection of crime. If you use our Wi-Fi or computer to access our IT systems, access and activity may be monitored to prevent misuse of Group property, according to our IS Corporate policies. Job applicants When individuals apply to work for us, we will only use the information they supply to us to process their application and to monitor recruitment statistics. Where we want to disclose information to a third party, for example where we want to take up a reference or obtain a ‘disclosure’ from the Criminal Records Bureau we will not do so without informing them beforehand unless the disclosure is required by law. Personal information about unsuccessful candidates will be held for 12 months after the recruitment exercise has been completed; it will then be destroyed or deleted. We retain de-personalised statistical information about applicants to help inform our recruitment activities, but no individuals are identifiable from that data. Once a person has taken up employment with us, we will compile a file relating to their employment. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person’s employment. Once their employment with us has ended, we will retain the file in accordance with the requirements of our retention schedule and then delete it. If you are a member of one of our Boards, Committees or Panels We may ask for personal details for managing and statistical purposes. 2.How we use your information We process your personal information primarily in connection with managing our housing services. If you are a tenant, this includes managing your tenancy and dealing with any applications, queries or complaints that you make. Examples of how we use your information include: to confirm your identity to assess your suitability to access any of our services to manage your tenancy, care or support to ensure our properties are appropriately maintained and in accordance with legal obligations, such as periodic gas safety checks to notify you about important changes to our services to let you know about other relevant services, both ours and those of other parties whose products and services we have agreed should be made available to you (see the section below on 'Contacting you' for more information about this) to update and correct our records to carry out statistical and market analyses, including benchmarking exercises, to enable us to understand you better and improve our services, and in accordance with our operating Regulations to develop, test and improve our systems to ensure that content of our website is presented in the most effective manner for you and for your computer to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes to comply with other legal obligations, such as Health and Safety laws or safeguarding vulnerable people We may combine information we receive from other sources with information you give to us for the purposes set out above (depending on the types of information we receive). 3.Contacting you We will use your contact information to send you important information via letters, emails, text messages, or otherwise to telephone you. We may record telephone calls for security and training purposes. We may use the information we hold about you in order to provide you with information about our services which we feel may interest you. You can opt out of receiving marketing communications at any time, although please note that we will continue to send you important messages about your tenancy. If you have changed your mind about being contacted for marketing purposes, please contact our Customer Services Team on 0800 1835757 (freephone from a landline) or 01745 536800 to update your preferences. 4.Sharing your information We do not sell your information to any third party, but in certain limited circumstances we may disclose your personal information to: any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985; and/or other third parties in the following circumstances: if we are under a duty to disclose or share your personal data in order to comply with any legal obligation; in order to enforce or apply our terms and conditions and other agreements; to protect the rights, property, or safety of ClwydAlyn, our customers, or others; to investigate or prevent a crime. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction; to obtain any professional advice; and/or with your consent. 5.Our legal basis for collecting, holding and using your information Data protection law sets out various lawful legal bases (or ‘conditions’) which allow us to collect, hold and use your personal information: Where you have entered into a contract or contracts with us, we may need to use your information to provide you with our services. An example of this is where you have a tenancy with us. Where we are under a legal obligation which requires us to process your personal information. For example, notifications of Health and Safety incidents. We will sometimes use your personal information based upon your consent. We will always tell you where this is the case and ask you to agree before we process your information. An example of using your personal information with your consent is publishing your image as part of a photograph on our website. Finally, sometimes it is necessary to process your personal information for the purposes of our own legitimate interests. We will only do so where these interests are not overridden by the interests and fundamental rights or the freedoms of the individuals concerned. An example of this is when we may contact you about your experience of contacting our Customer Services Team or a recent repair to your property. Data protection law recognises certain "special categories" of personal information, which is information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic information, biometric information for uniquely identifying a person, information concerning health, and information concerning a person's sex life or sexual orientation. Information about criminal offences and records is placed in a similar category. These special categories of personal information are considered particularly sensitive and so we will only collect and use this information where you have given us your explicit consent or where we consider it necessary to do so. 6.Security and storage of your personal information The information about you that we collect may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for one of our suppliers. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. We will generally keep personal information about you no longer than is needed for as per our Retention Policy. 7.Your rights You have the right to request from us access to your own personal information. This is sometimes known as a 'subject access request'. You also have the right to ask us not to process your personal data for direct marketing purposes. We will tell you if we intend to use your data for this purpose or if we intend to disclose your information to any third party for this purpose. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data or by contacting our Customer Services Team on 0800 1835757 (freephone from a landline) or 01745 536800. From 25 May 2018, you will have additional rights to request from us: That any inaccurate information we hold about you is corrected That your information is deleted That we stop using your personal information for certain purposes That your information is provided to you in a portable format That decisions about you are not made by wholly automated means Many of the rights listed above are limited to certain defined circumstances and we may not be able to comply with your request. We will tell you if this is the case. If you choose to make a request to us, we will aim to respond to you within one month. We will not charge a fee for dealing with your request.

Courses matching "Troubleshooting"

Show all 494

Neonatal & Paediatric Phlebotomy Course (GPT103)

4.6(39)

By Geopace Training

Specialised techniques and skills associated with neonatal and paediatric blood draws Nationally Recognised Qualification OCN Accredited - Level 3 (advanced) CPD Accredited - The CPD Certification Service Follow-on from Introduction to Phlebotomy Course Complements our Advanced Phlebotomy Course (Level 4 - FDSc level) Expand your horizons and add new skills Covers neonates, infants and child draws Legal framework and consenting Download a certificate on completion of your online course ​ FOLLOWS ON FROM INTRODUCTION TO PHLEBOTOMY COURSE BUT ALSO OPEN TO ALL APPLICANTS

Neonatal & Paediatric Phlebotomy Course (GPT103)
Delivered Online + more
£99

55342 Supporting and Troubleshooting Windows 11

By Nexus Human

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is Enterprise Desktop Support Technicians (EDSTs). These technicians provide Tier 2 support to users with domain-joined computers running the Windows 11 OS, typically in medium to large enterprise organizations. Overview Important Windows 11 features How these features are used in an Active Directory How to troubleshoot these features This is a 5-day ILT course that is designed to provide you with the knowledge and skills required to support and troubleshoot Windows 11 PCs and devices in an on-premises Windows Server Active Directory domain environment. 1: Introducing Windows 11 Overview of Windows 11 Recommendations for typical troubleshooting procedures Troubleshooting installation and deployment Introduction to management and troubleshooting tools 2: Administering Windows 11 remotely Using Windows Admin Center Using Windows PowerShell Implementing Remote Management 3: Troubleshooting startup and performing system recovery Recovering Windows 11 Configuring the Registry Troubleshooting Windows 11 startup Implementing and troubleshooting BitLocker Troubleshooting OS service Issues 4: Troubleshooting devices and device drivers Overview of hardware troubleshooting Troubleshooting device drivers 5: Configuring and troubleshooting network connectivity Configuring network connectivity Troubleshooting network connectivity Implementing and troubleshooting name resolution Implementing and troubleshooting remote access 6: Troubleshooting Group Policy Overview of Group Policy Resolve GPO application issues on client devices 7: Configuring and Troubleshooting Security Settings Implementing network security Implementing Windows 11 security features Configuring and troubleshooting user accounts 8: Configuring and Troubleshooting User State Implementing and troubleshooting user state Implementing and troubleshooting Folder Redirection 9: Configuring and Troubleshooting Resource Access Configuring and troubleshooting file access. Configuring and troubleshooting shared folders. Implementing and troubleshooting Work Folders. Managing and troubleshooting printers. Recovering files. 10: Troubleshooting apps Troubleshooting desktop apps Troubleshooting app compatibility Managing UWP apps 11: Monitoring and Maintaining Windows 11 Monitoring Windows 11 Optimizing Windows 11 performance Managing Windows 11 updates

55342 Supporting and Troubleshooting Windows 11
Delivered OnlineFlexible Dates
£2,975

Pumps, Compressors, Turbines & Troubleshooting

By EnergyEdge - Training for a Sustainable Energy Future

About this Training Course This intermediate to advanced level 3 full-day training course has been designed to provide participants with a detailed and up-to-date overview of the fluid mechanic fundamentals and operating practice of pumps, compressors and gas and steam turbines. Upon the successful completion of this course, participants will have acquired the practical knowledge to enable them not only to choose the correct device for a particular application but also be in a position to resolve many commonly occurring operating problems. Troubleshooting is an important part of this course and will cover the important topics of Machinery Root Cause Failure Analysis (RCFA) together with Vibration Analysis. This course is ideal for those personnel in the oil, gas, petrochemical, chemical, power and other process industries who require a wider and deeper appreciation of pumps, compressors and turbines, including their design, performance and operation. The participants will be taken through an intensive primer of turbo-machinery principles, using the minimum of mathematics, and will learn how to solve the many and varied practical industrial problems that are encountered. The course makes use of an extensive collection of VIDEO material together with case studies and numerical exercises. Training Objectives Upon the successful completion of this course, each participant will be able to: Apply a comprehensive knowledge of pumps, compressors & turbines and troubleshoot rotating equipment in a professional manner Identify the different types of turbomachinery including basic design aspects and highlighted problem areas Minimise compressor work by understanding the processes involved and identifying their efficiency Understand the flow through turbomachines and the corresponding velocity triangles including torque and power calculations Analyse the different types of centrifugal machines including their design, installation, operation, maintenance, re-rate/retrofit, troubleshooting and control Recognise the various beneficial design aspects of turbomachines and understand the crucial process of cavitation Carry out proper methods of device installation, operation, maintenance and troubleshooting Understand and apply the powerful methods of Machinery Root Cause Failure Analysis Understand the various methods of vibration analysis applied to device diagnostics Target Audience This course provides an overview of all significant aspects and considerations of pumps, compressors and turbines for those who are involved in the design, selection, maintenance or troubleshooting of such equipment. This includes maintenance, reliability, integrity, engineering, production and operations managers, engineers and other technical staff. Course Level Intermediate Advanced Trainer Your expert course leader is a Senior Mechanical & Instrumentation Engineer (UK, B. Sc., M.Eng., Ph D) with over 45 years of industrial experience in Process Control & Instrumentation, Pumps, Compressors, Turbines and Control Valve Technology. He is currently a Senior Independent Consultant to various petrochemical industries in the UK, USA, Oman, Kuwait and KSA where he provides consultancy services on both the application and operational constraints of process equipment in the oil & gas industries. During his early career, he held key positions in Rolls Royce (UK) where he was involved in the design of turbine blading for jet engines, subject to pre-specified distributions of pressure. During this period and since, he has also been closely involved in various aspects of Turbomachinery, Thermodynamics and Fluid Mechanics where he has become a recognised authority in these areas. Later, he joined the academic staff of University of Liverpool in the UK as a Professor in Mechanical Engineering Courses. A substantial part of his work has been concerned with detailed aspects of Flowmetering - both of single & multiphase flows. He has supervised doctoral research students in this area in collaboration with various European flowmeter manufacturers. He joined Haward Technology Middle East in 2002 and was later appointed as European Manager (a post which has since lapsed) and has delivered over 150 training courses in Flowmeasurement (single- and multi-phase), Control, Heat Exchangers, Pumps, Turbines, Compressors, Valve and Valve Selection as well as other topics throughout the UK, USA, Oman and Kuwait. During the last two years, he has delivered courses with other training companies operating in the Far and Middle East. He has published about 150 papers in various Engineering Journals and International Conferences and has contributed to textbooks on the topics listed above. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

Pumps, Compressors, Turbines & Troubleshooting
Delivered in Internationally or OnlineFlexible Dates
£2,665 to £3,099

Compressors & Pumps: Selection, Applications, Operation, Troubleshooting and Maintenance

By EnergyEdge - Training for a Sustainable Energy Future

Enhance your expertise in compressor and pump selection, operation, troubleshooting, and maintenance with EnergyEdge's comprehensive classroom training. Elevate your skills today!

Compressors & Pumps: Selection, Applications, Operation, Troubleshooting and Maintenance
Delivered in Internationally or OnlineFlexible Dates
£2,699 to £2,899

Maintenance of Steam and Gas Turbines: Inspection, Diagnostic Testing, Troubleshooting, Maintenance, Overhaul and Refurbishment

By EnergyEdge - Training for a Sustainable Energy Future

About this training course This 5 full-day course provides a comprehensive understanding of the inspection, diagnostic testing, troubleshooting, maintenance, overhaul and refurbishment of all steam and gas turbines. This course will focus on maximizing the efficiency, reliability, and longevity of this equipment by providing an understanding of the common problems and repair techniques, preventive and predictive maintenance of all steam and gas turbines. This course is a MUST for anyone who is involved in diagnostic testing, troubleshooting, or maintenance of steam and gas turbines because it covers the various maintenance strategies, troubleshooting techniques, and the latest testing and refurbishment methods of all steam and gas turbines. The course provides also guidelines and rules that ensure successful refurbishment of all types of steam and gas turbines. In addition, this course will cover in detail advanced fault detection techniques, critical components and all preventive and predictive maintenance methods of steam and gas turbines in order to increase their reliability and reduce their operation and maintenance cost. This course will provide the following information for all types of steam and gas turbines: Diagnostic Testing Techniques Troubleshooting Methods Latest Maintenance Strategies Modern Refurbishment Methods Enclosures and Sealing Arrangements Codes and Standards Common Operational Problems All Predictive and Preventive Maintenance Methods Performance Surveillance Methods Training Objectives Equipment Maintenance: Gain a thorough understanding of the latest maintenance strategies of steam and gas turbines Equipment Diagnostics and Inspection: Learn in detail all the diagnostic techniques and inspections required for critical components of steam and gas turbines Equipment Testing: Understand thoroughly all the tests required for the various types of steam and gas turbines Equipment Troubleshooting: Determine all the troubleshooting activities required to minimize the downtime and operating cost of steam and gas turbines Equipment Repair and Refurbishment: Gain a detailed understanding of the various methods used to repair and refurbish steam and gas turbines Efficiency, Reliability, and Longevity: Learn the various methods used to maximize the efficiency, reliability, and longevity of steam and gas turbines Equipment Performance Surveillance: Gain a detailed understanding of the various methods used to perform performance surveillance on steam and gas turbines Design Features: Understand all the design features that improve the efficiency and reliability of steam and gas turbines Equipment Enclosures and Sealing Methods: Learn about the various types of enclosures and sealing arrangements used for steam and gas turbines Equipment Commissioning: Understand all the commissioning requirements for steam and gas turbines Equipment Codes and Standards: Learn all the codes and standards applicable for steam and gas turbines Equipment Causes and Modes of Failure: Understand the causes and modes of failure of steam and gas turbines Target Audience Engineers of all disciplines Managers Technicians Maintenance personnel Other technical individuals Training Methods Your specialist course leader relies on a highly interactive training method to enhance the learning process. This method ensures that all participants gain a complete understanding of all topics covered. The training environment is highly stimulating, challenging, and effective because the participants will learn by case studies which will allow them to apply the material taught to their own organization. Each delegate will receive a copy of the following materials written by the instructor: Excerpt in digital format of the relevant chapters from the 'POWER PLANT EQUIPMENT OPERATION AND MAINTENANCE GUIDE' published by McGraw-Hill in 2012 (800 pages) Excerpt in digital format of the relevant chapters from the 'POWER GENERATION HANDBOOK' second edition, published by McGraw-Hill in 2011 (800 pages) Steam and Gas Turbines Maintenance Manual (300 pages) Trainer Your specialist course leader has more than 32 years of practical engineering experience with Ontario Power Generation (OPG), one of the largest electric utility in North America. He was previously involved in research on power generation equipment with Atomic Energy of Canada Limited at their Chalk River and Whiteshell Nuclear Research Laboratories. While working at OPG, he acted as a Training Manager, Engineering Supervisor, System Responsible Engineer and Design Engineer. During the period of time, he worked as a Field Engineer and Design Engineer, he was responsible for the operation, maintenance, diagnostics, and testing of gas turbines, steam turbines, generators, motors, transformers, inverters, valves, pumps, compressors, instrumentation and control systems. Further, his responsibilities included designing, engineering, diagnosing equipment problems and recommending solutions to repair deficiencies and improve system performance, supervising engineers, setting up preventive maintenance programs, writing Operating and Design Manuals, and commissioning new equipment. Later, he worked as the manager of a section dedicated to providing training for the staff at the power stations. The training provided by him covered in detail the various equipment and systems used in power stations. In addition, he has taught courses and seminars to more than four thousand working engineers and professionals around the world, specifically Europe and North America. He has been consistently ranked as 'Excellent' or 'Very Good' by the delegates who attended his seminars and lectures. He written 5 books for working engineers from which 3 have been published by McGraw-Hill, New York. Below is a list of the books authored by him; Power Generation Handbook: Gas Turbines, Steam Power Plants, Co-generation, and Combined Cycles, second edition, (800 pages), McGraw-Hill, New York, October 2011. Electrical Equipment Handbook (600 pages), McGraw-Hill, New York, March 2003. Power Plant Equipment Operation and Maintenance Guide (800 pages), McGraw-Hill, New York, January 2012. Industrial Instrumentation and Modern Control Systems (400 pages), Custom Publishing, University of Toronto, University of Toronto Custom Publishing (1999). Industrial Equipment (600 pages), Custom Publishing, University of Toronto, University of Toronto, University of Toronto Custom Publishing (1999). Furthermore, he has received the following awards: The first 'Excellence in Teaching' award offered by PowerEdge, Singapore, in December 2016 The first 'Excellence in Teaching' award offered by the Professional Development Center at University of Toronto (May, 1996). The 'Excellence in Teaching Award' in April 2007 offered by TUV Akademie (TUV Akademie is one of the largest Professional Development centre in world, it is based in Germany and the United Arab Emirates, and provides engineering training to engineers and managers across Europe and the Middle East). Awarded graduation 'With Distinction' from Dalhousie University when completed Bachelor of Engineering degree (1983). Lastly, he was awarded his Bachelor of Engineering Degree 'with distinction' from Dalhousie University, Halifax, Nova Scotia, Canada. He also received a Master of Applied Science in Engineering (M.A.Sc.) from the University of Ottawa, Canada. He is also a member of the Association of Professional Engineers in the province of Ontario, Canada. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

Maintenance of Steam and Gas Turbines:  Inspection, Diagnostic Testing, Troubleshooting, Maintenance, Overhaul and Refurbishment
Delivered in Internationally or OnlineFlexible Dates
£3,009 to £3,499

VMware Horizon 8: Troubleshooting Bootcamp

By Nexus Human

Duration 5 Days 30 CPD hours This course is intended for New or junior administrators and operators; system managers accountable for staffing and training Horizon operators and administrators. Experienced system operators, administrators, and integrators responsible for managing and maintaining VMware Horizon solutions Overview By the end of the course, you should be able to meet the following objectives: Implement a structured approach to troubleshooting Resolve common issues that occur in a VMware Horizon environment Troubleshoot issues with linked and instant clones Configure the Windows client Identify the correct log level for gathering logs Optimize protocols for best end-user experience Discuss Horizon Connection Server advanced configurations List troubleshooting techniques for Horizon Connection Server common issues Interpret Horizon 8 Connection Server logs Identify Unified Access Gateway configuration and certificate issues List troubleshooting steps for Unified Access Gateway common issues Describe BLAST configuration verification using logs and settings Describe BLAST optimization recommendations for different use cases Describe Horizon 8 Connections and how to troubleshoot related issues Describe Horizon 8 certificates List troubleshooting steps for common issues with Horizon 8 certificates Leverage Horizon infrastructure troubleshooting steps to resolve issues  This five-day course builds your skills in resolving common issues that occur in a VMware Horizon© environment. You engage in a series of lab exercises to bring existing environment issues to resolution. The exercises mirror real-world troubleshooting use cases. These exercises equip learners with the knowledge and practical skills to manage typical challenges faced by virtual desktop administrators and operators and provides you with the advanced knowledge, skills, and abilities to troubleshoot VMware Horizon© 8 infrastructure related issues. This workshop teaches the required skill and competence for troubleshooting VMware Horizon© Connection Server?, VMware Unified Access Gateway?, protocols, connections, and certificates Course Introduction Introductions and course logistics Course objectives Overview of Virtual Desktop Troubleshooting Structured approach to troubleshooting configuration and operational problems Applying troubleshooting methods Documenting the steps to resolving the problem Command-Line Tools and Backup Options Using command-line tools Backing-up and restoring VMware Horizon databases Troubleshooting Horizon Linked Clone Desktops Only applicable for Horizon 7.x environments Describe the components that make up a VMware Horizon desktop Explain how the View Agent Direct-Connection plug-In is useful for diagnosing problems Highlight the best practice for optimizing a VMware Horizon desktop Troubleshoot common problems with VMware Horizon desktops Troubleshooting Instant Clones Discuss how instant clones are created Discuss what gets logged when an instant clone is created Discuss the keywords to look for in the logs when troubleshooting instant clones Discuss how to troubleshoot problems with instant clones Windows Client Correctly configure the Windows Client Identify the correct log level for gathering logs Enable the required SSL configuration level for the environment Ports and Protocols Discuss the key ports on a Horizon Environment Discuss protocols used in the Horizon Environment Understand the benefit of optimizing Blast Become familiar with the optimization features for Blast Implement GPO changes for Blast Become familiar with the causes for Black Screens Discuss how to troubleshoot Black Screen problems Identify problems encountered when applying GPOs Discuss how to troubleshoot GPO-related problems Horizon Connection Server Troubleshooting Discuss Horizon Connection Server general troubleshooting techniques Identity Horizon Connection Server common issues through logs Describe AD LDS replication Discuss Horizon Connection Server replication common issues Review and Interpret Horizon Connection Server logs Compare successful and unsuccessful logs from everyday infrastructure administration tasks Unified Access Gateway Troubleshooting List and identify common Unified Access Gateway deployment issues Monitor the Unified Access Gateway deployment to identify health and issues Identify and troubleshoot Unified Access Gateway certificate issues Monitor, test, and troubleshoot network problems Discuss general Unified Access Gateway troubleshooting processes BLAST Configuration Verification Discuss BLAST Codecs and Encoder Switch settings. Describe how to verify BLAST configuration using logs and settings BLAST Optimization List general BLAST optimization recommendations Summarize BLAST tuning recommendations that apply to WAN connections Summarize BLAST tuning recommendations that apply to work-from-home and home-office-to-cloud use cases Describe recommended tuning options to increase display protocol quality for all use cases and applications. VMware Horizon Connections Troubleshooting Explain Horizon connections Describe the role of Primary and Secondary protocols in Horizon connections Describe HTML client access connections Describe Horizon connections load balancing Describe timeout settings, supported health monitoring string, and suitable load balancer persistence values Identify troubleshooting steps for failing Horizon load balancer connections List troubleshooting steps for Horizon connections VMware Horizon Certificates Troubleshooting List Horizon certificate functions Describe Horizon certificates scenarios. Discuss potential challenges related to certificates in Horizon Describe the troubleshooting approach to Horizon certificate issues VMware Horizon Challenge Lab Leverage Horizon infrastructure troubleshooting steps to resolve issues

VMware Horizon 8: Troubleshooting Bootcamp
Delivered OnlineFlexible Dates
Price on Enquiry

VMware vSphere: Troubleshooting [v7.0]

By Nexus Human

Duration 5 Days 30 CPD hours This course is intended for System administrators System integrators Overview By the end of the course, you should be able to meet the following objectives: Introduce troubleshooting principles and procedures Practice Linux commands that aid in the troubleshooting process Use command-line interfaces, log files, and the vSphere Client to diagnose and resolve problems in the vSphere environment Explain the purpose of key vSphere log files Identify networking problems based on reported symptoms, validate and troubleshoot the reported problem, identify the root cause and implement the appropriate resolution Analyze storage failure scenarios using a logical troubleshooting methodology, identify the root cause, and apply the appropriate resolution to resolve the problem Troubleshoot vSphere cluster failure scenarios and analyze possible causes Diagnose common VMware vSphere High Availability problems and provide solutions Identify and validate VMware ESXi™ host and VMware vCenter Server problems, analyze failure scenarios, and select the correct resolution Troubleshoot virtual machine problems, including migration problems, snapshot problems, and connection problems Troubleshoot performance problems with vSphere components This five-day, hands-on training course provides you with the advanced knowledge, skills, and abilities to achieve competence in troubleshooting the VMware vSphere© 7.x environment. This workshop increases your skill and competence in using the command-line interface, VMware vSphere© Client?, log files, and other tools to analyze and solve problems Course Introduction Introductions and course logistics Course objectives Introduction to Troubleshooting Define the scope of troubleshooting Use a structured approach to solve configuration and operational problems Apply a troubleshooting methodology to logically diagnose faults and improve troubleshooting efficiency Troubleshooting Tools Use command-line tools (such as Linux commands, vSphere CLI, ESXCLI) to identify and troubleshoot vSphere problems Identify important vSphere log files and interpret the log file contents Troubleshooting Virtual Networking Analyze and resolve standard switch and distributed switch problems Analyze virtual machine connectivity problems and fix them Examine common management network connectivity problems and restore configurations Troubleshooting Storage Troubleshoot and resolve storage (iSCSI, NFS, and VMware vSphere© VMFS) connectivity and configuration problems Analyze and resolve common VM snapshot problems Identify multipathing-related problems, including common causes of permanent device loss (PDL) and all paths down (APD) events and resolve these problems Troubleshooting vSphere Clusters Identify and recover from problems related to vSphere HA Analyze and resolve VMware vSphere© vMotion© configuration and operational problems Analyze and resolve common VMware vSphere© Distributed Resource Scheduler? problems Troubleshooting Virtual Machines Identify possible causes and resolve virtual machine power-on problems Troubleshoot virtual machine connection state problems Resolve problems seen during VMware Tools? installations Troubleshooting vCenter Server and ESXi Analyze and fix problems with vCenter Server services Analyze and fix vCenter Server database problems Examine ESXi host and vCenter Server failure scenarios and resolve the problems

VMware vSphere: Troubleshooting [v7.0]
Delivered OnlineFlexible Dates
Price on Enquiry

VMware vSphere: Troubleshooting [V8]

By Nexus Human

Duration 5 Days 30 CPD hours This course is intended for System architects and system administrators Overview By the end of the course, you should be able to meet the following objectives: Introduce troubleshooting principles and procedures Use command-line interfaces, log files, and the vSphere Client to diagnose and resolve problems in the vSphere environment Explain the purpose of common vSphere log files Identify networking issues based on reported symptoms Validate and troubleshoot the reported networking issue Identify the root cause of networking issue Implement the appropriate resolution to recover from networking problems Analyze storage failure scenarios using a logical troubleshooting methodology identify the root cause of storage failure Apply the appropriate resolution to resolve storage failure problems Troubleshoot vSphere cluster failure scenarios Analyze possible vSphere cluster failure causes Diagnose common VMware vSphere High Availability problems and provide solutions Identify and validate VMware ESXiTM host and VMware vCenter problems Analyze failure scenarios of ESXi host and vCenter problems Select the correct resolution for the failure of ESXi host and vCenter problems Troubleshoot virtual machine problems, including migration problems, snapshot problems, and connection problems Troubleshoot performance problems with vSphere components This five-day training course provides you with the knowledge, skills, and abilities to achieve competence in troubleshooting the VMware vSphere© 8 environment. This course increases your skill level and competence in using the command-line interface, VMware vSphere© Client?, log files, and other tools to analyze and solve problems. Course Introduction Introductions and course logistics Course objectives Introduction to Troubleshooting Define the scope of troubleshooting Use a structured approach to solve configuration and operational problems Apply troubleshooting methodology to logically diagnose faults and improve troubleshooting efficiency Troubleshooting Tools Discuss the various methods to run commands Discuss the various ways to access ESXi Shell Use commands to view, configure, and manage your vSphere components Use the vSphere CLI Use ESXCLI commands from the vSphere CLI Use Data Center CLI commands Identify the best tool for command-line interface troubleshooting Identify important log files for troubleshooting vCenter Server and ESXi Describe the benefits and capabilities of VMware SkylineTM Explain how VMware Skyline works Describe VMware SkylineTM Health Describe VMware Skyline AdvisorTM Troubleshooting Virtual Networking Analyze and troubleshoot standard switch problems Analyze and troubleshoot virtual machine connectivity problems Analyze and troubleshoot management network problems Analyze and troubleshoot distributed switch problems Troubleshooting Storage Discuss the vSphere storage architecture Identify the possible causes of problems in the various types of datastores Analyze the common storage connectivity and configuration problems Discuss the possible storage problems causes Solve the storage connectivity problems, correct misconfigurations, and restore LUN visibility Review vSphere storage architecture and functionality necessary to troubleshoot storage problems Use ESXi and Linux commands to troubleshoot storage problems Analyze log file entries to identify the root cause of storage problems Investigate ESXi storage issues Troubleshoot VM snapshots Troubleshoot storage performance problems Review multipathing Identify the common causes of missing paths, including PDL and APD conditions Solve the missing path problems between hosts and storage devices Troubleshooting vSphere Clusters Identify and troubleshoot vSphere HA problems Analyze and solve vSphere vMotion problems Diagnose and troubleshoot common vSphere DRS problems Troubleshooting Virtual Machines Discuss virtual machine files and disk content IDs Identify, analyze, and solve virtual machine snapshot problems Troubleshoot virtual machine power-on problems Identify possible causes and troubleshoot virtual machine connection state problems Diagnose and recover from VMware Tools installation failures Troubleshooting vCenter Server and ESXi Analyze and solve vCenter Server service problems Diagnose and troubleshoot vCenter Server database problems Use vCenter Server Appliance shell and the Bash shell to identify and solve problems Identify and troubleshoot ESXi host problems

VMware vSphere: Troubleshooting [V8]
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VMware Horizon 8: Infrastructure Troubleshooting

By Nexus Human

Duration 3 Days 18 CPD hours This course is intended for System administrators System integrators Overview By the end of the course, you should be able to meet the following objectives: Discuss Horizon Connection Server advanced configurations List troubleshooting techniques for Horizon Connection Server common issues Interpret Horizon 8 Connection Server logs Identify Unified Access Gateway configuration and certificate issues List troubleshooting steps for Unified Access Gateway common issues Describe BLAST configuration verification using logs and settings Describe BLAST optimization recommendations for different use cases Describe Horizon 8 Connections and how to troubleshoot related issues Describe Horizon 8 certificates List troubleshooting steps for common issues with Horizon 8 certificates Leverage Horizon infrastructure troubleshooting steps to resolve issues This three-day, hands-on training provides you with the advanced knowledge, skills, and abilities to troubleshoot VMware Horizon© 8 infrastructure. This workshop teaches the required skill and competence for troubleshooting VMware Horizon© Connection Server?, VMware Unified Access Gateway?, protocols, connections, and certificates Course Introduction Introduction and course logistics Course objectives Horizon Connection Server Troubleshooting Discuss Horizon Connection Server general troubleshooting techniques Identity Horizon Connection Server common issues through logs Describe AD LDS replication Discuss Horizon Connection Server replication common issues Review and Interpret Horizon Connection Server logs Compare successful and unsuccessful logs from everyday infrastructure administration tasks Unified Access Gateway Troubleshooting List and identify common Unified Access Gateway deployment issues Monitor the Unified Access Gateway deployment to identify health and issues Identify and troubleshoot Unified Access Gateway certificate issues Monitor, test, and troubleshoot network problems Discuss general Unified Access Gateway troubleshooting processes BLAST Configuration Verification Discuss BLAST Codecs and Encoder Switch settings. Describe how to verify BLAST configuration using logs and settings BLAST Optimization List general BLAST optimization recommendations Summarize BLAST tuning recommendations that apply to WAN connections Summarize BLAST tuning recommendations that apply to work-from-home and home-office-to-cloud use cases Describe recommended tuning options to increase display protocol quality for all use cases and applications. VMware Horizon Connections Troubleshooting Explain Horizon connections Describe the role of Primary and Secondary protocols in Horizon connections Describe HTML client access connections Describe Horizon connections load balancing Describe timeout settings, supported health monitoring string, and suitable load balancer persistence values Identify troubleshooting steps for failing Horizon load balancer connections List troubleshooting steps for Horizon connections VMware Horizon Certificates Troubleshooting List Horizon certificate functions Describe Horizon certificates scenarios. Discuss potential challenges related to certificates in Horizon Describe the troubleshooting approach to Horizon certificate issues VMware Horizon Challenge Lab Leverage Horizon infrastructure troubleshooting steps to resolve issue Additional course details:Notes Delivery by TDSynex, Exit Certified and New Horizons an VMware Authorised Training Centre (VATC) Nexus Humans VMware Horizon 8: Infrastructure Troubleshooting training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the VMware Horizon 8: Infrastructure Troubleshooting course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

VMware Horizon 8: Infrastructure Troubleshooting
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VMware vSAN: Troubleshooting [v7]

By Nexus Human

Duration 2 Days 12 CPD hours This course is intended for Storage and virtual infrastructure administrators who want to be able to perform initial troubleshooting on their software-defined storage with vSAN Overview By the end of the course, you should be able to meet the following objectives: Describe the software components of vSAN and their roles Diagram how the components relate to each other Use Skyline Health to investigate and help determine failure conditions Use the command-line tools to help determine failure conditions In this two-day course, you focus on learning the tools and skills necessary to troubleshoot VMware vSAN? 7 implementations. You gain practical experience with vSAN troubleshooting concepts through the completion of instructor-led activities and hands-on lab exercises. Course Introduction Introductions and course logistics Course objectives vSAN Architecture Describe the vSAN architecture and components Describe the policy-driven, object-based vSAN storage environment Describe the vSAN software components: CLOM, DOM, LSOM, CMMDS, and RDT Explain the relationships between the vSAN software components Explain the relationship between objects and components Determine how specific storage policies affect components Describe component placement Troubleshooting Methodology Use a structured approach to solve configuration and operational problems Apply troubleshooting methodology to logically diagnose faults and optimize troubleshooting efficiency Troubleshooting Tools Discuss the improvements and added capabilities in Skyline Health for vSAN Use Skyline Health for vSAN to identify and correct issues in vSAN Discuss the ways to run various command-line tools Discuss the ways to access VMware vSphere© ESXi? Shell Use commands to view, configure, and manage your vSphere environment Discuss the esxcli vsan namespace commands Discuss when to use Ruby vSphere Console (RVC) commands Explain which log files are useful for vSAN troubleshooting Use log files to help troubleshoot vSAN problems

VMware vSAN: Troubleshooting [v7]
Delivered OnlineFlexible Dates
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