3385 Courses delivered Live Online

This workshop has been designed to help managers understand their responsibilities and what they need to do to ensure compliance with current workplace legislation - including the fire safety and CDM regulations. The day will cover the legal background - including an appreciation of how safety legislation has evolved and why; the logic behind recent developments and the implications for staff and employers; key areas of current legislation; roles and responsibilities in health and safety management, including monitoring contractors and suppliers effectively; implementing sound health and safety policies and procedures; getting staff on board, and implementing effective systems. Also, recognising potential risks and hazards and developing strategies to minimise their impact in the workplace. This course will give participants an understanding of: The broader context of the key areas of health and safety regulation which apply to your organisation Existing health and safety practice and guide them in how to shape and implement an effective health and safety policy What they should do and the procedures to support it Potential areas of risk in the workplace - and how to take action to minimise the threat to staff safety How sound health and safety processes can contribute to business performance 1 Understanding the workplace legislation Overview of health and safety and workplace legislation Compliance, the role of the facilities manager, and who is accountable? Breakout session to discuss where we are now and to highlight issues of concern Applying required policies and procedures Developing and implementation/review of the safety policy Communicating with users, clients and contractors Health and safety manual 'Selling' health and safety 2 Key legislation - a practical working guide Asbestos Regulations Construction (Design and Management) Regulations 2007 / 2015 Control of Substances Hazardous to Health (COSHH) Regulations Disability Discrimination Act (DDA) Display Screen Equipment (DSE) Regulations 1992 Electricity at Work Regulations 1989 Fire Precautions (Workplace ) Regulations 2006 Health and Safety (Consultation with Employees) Regulations 1996 Health and Safety (First Aid) Regulations 1981 Health and Safety at Work etc. Act 1974 Management of Health and Safety at Work Regulations 1992 Manual Handling Operations Regulations 1992 Portable Appliance Testing (PAT) Provision and Use of Work Equipment Regulations 1992 REACH - Registration, Evaluation, Authorisation and restriction of Chemicals Reporting of Injuries, Diseases, and Dangerous Occurrences Regulations (RIDDOR) 1995 Waste Electrical and Electronic Equipment (WEEE) Regulations 2006 Work Equipment Regulations 3 Controlling contractors Understanding the Regulations Selecting and assessing contractors Understanding and setting accountability Why a method statement? How to apply a permit to work system Safe systems of work Round-table discussion to bring out issues from participants' own experience 4 Risk assessment Understanding your hazards Identifying specialist areas How to undertake these assessments Implementation of sound systems and processes Syndicate exercise identifying where assessments are needed and carrying out assessments 5 Keeping the work environment safe Sick building syndrome and legionella Asbestos Waste management Pest control Provisions for first aid Accident reporting and investigation At-work driver safety Security 6 Fire safety Understanding the Regulatory Reform Fire Safety Order Fire certificates The fire risk assessment Testing fire-fighting equipment? Emergency procedures Workshop to examine the procedures for dealing with different types of emergencies 7 Ergonomics programme Ergonomics - important or irrelevant? Are you complying with HSE regulations? Furniture and equipment Display screen equipment assessments Homeworking - your concern or not? Syndicate exercise to review what to do when relocating or refurbishing an office 8 Inspecting and auditing Role of Health and Safety Executive Inspectors - 'be prepared' FM role Staff/trade union involvement Independent audits Records and reports Communicating the results 9 Action plan Participants to list actions they need to take after the course

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who desire to become more skilled at handling difficult customers. Overview Upon successful completion of this course, students will be able to deal with difficult customers in a way that increases productivity and customer service, and decreases unhappy customers. In this course, students will gain a valuable skill set to deal with difficult customers in various situations. 1 - GETTING STARTED Housekeeping Items Pre-Assignment Review Workshop Objectives The Parking Lot Action Plan 2 - THE RIGHT ATTITUDE STARTS WITH YOU Be Grateful Keep Your Body Healthy Focus on Positive Thoughts Invoke Inner Peace Case Study 3 - INTERNAL STRESS MANAGEMENT Irritability Unhappiness with Your Job Feeling Underappreciated Not Well-Rested Case Study 4 - EXTERNAL STRESS MANAGEMENT Office Furniture Not Ergonomically Sound High Noise Volume in the Office Rift with Co-Workers Demanding Supervisor Case Study 5 - TRANSACTIONAL ANALYSIS What is Transactional Analysis? Parent Adult Child Case Study 6 - WHY ARE SOME CUSTOMERS DIFFICULT? They Have Truly Had a Bad Experience and Want to Vent They Have Truly Had a Bad Experience and Want Someone to be Held Accountable They Have Truly Had a Bad Experience and Want Resolution They Are Generally Unhappy Case Study 7 - DEALING WITH THE CUSTOMER OVER THE PHONE Listen to the Customer?s Complaint Build Rapport Do Not Respond with Negative Words or Emotion Offer a Verbal Solution to Customer Case Study 8 - DEALING WITH THE CUSTOMER IN PERSON Listen to the Customer?s Complaint Build Rapport Responding with Positive Words and Body Language Besides Words, What to Look For? Case Study 9 - SENSITIVITY IN DEALING WITH CUSTOMERS Who are Angry Who Are Rude With Different Cultural Values Who Cannot Be Satisfied Case Study 10 - SCENARIOS OF DEALING WITH A DIFFICULT CUSTOMER Angry Customer Rude Customer Culturally Diverse Customer Impossible to Please Customer Case Study 11 - CUSTOMER ONCE YOU HAVE ADDRESSED THEIR COMPLAINT Call the Customer Send the Customer an Email Mail the Customer a Small Token Handwritten or Typed Letter Case Study 12 - WRAPPING UP Words From The Wise Review Of The Parking Lot Lessons Learned Recommended Reading Completion Of Action Plans And Evaluations

Duration 3 Days 18 CPD hours This course is intended for Analyst End User Implementer Manager Overview Create a Work Breakdown Structure Define roles and resources Assign roles Assign resources Analyze resources Optimize the project plan Understand data structures Create a project Add activities View calendars Create relationships Schedule the project Assign constraints Create reports Format schedule data Execute the project Enrolling in this course will help you understand P6 Professional's basic features and functionality so you can apply them to your organization's project management processes. You'll also learn how to manage projects on time and within budget Understanding P6 Data Describing Enterprise and Project-Specific data Logging In Opening an Existing Project Opening and Customizing Layouts Enterprise Project Structure Describing Components of EPS Creating a Project Create a project Navigating in the Projects Window Viewing Project Details Creating a Work Breakdown Structure Defining a Work Breakdown Structure Creating the WBS Hierarchy Adding Activities Describing an Activity and its Components Describing Activity Types Adding Activities Adding a Notebook Topic Adding Steps to an Activity Assigning Activity Codes Creating Relationships Viewing a Network Logic Diagram Relationship Types Creating Relationships Scheduling Performing a Forward and Backward Pass Describing Float Assigning Constraints Applying an Overall Deadline to a Project Apply a Constraint to an Activity Using Reflection Projects Creating a Reflection Project Merging Changes Formatting Schedule Data Grouping Activities Sorting Filtering Roles and Resources Describing Roles and Resources Viewing Dictionaries Assigning Roles Assigning Roles to an Activity Assign Rates on Roles Assigning Resources Assigning Resources Adjusting Budgeted Units/Time Analyzing Resources Displaying the Resource Usage Profile Optimizing the Project Plan Analyzing Schedule Dates Shortening a Project Schedule Analyzing Resource Availability Baselining the Project Plan Creating a Baseline Plan Display Baseline Bars on the Gantt Chart Project Execution and Control Describing Methods for Updating the Schedule Using Progress Spotlight Statusing Activities Rescheduling the Project Reporting Performance Describing Reporting Methods Running a Schedule Report Creating a report with the Report Wizard Additional course details: Nexus Humans Primavera P6 Professional Fundamentals Rel 19 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Primavera P6 Professional Fundamentals Rel 19 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Discover more about the benefits of a private yoga session and how yoga can help you release some of the blockers and pain points that are preventing you from creating & living your dream life. Listen to what your body needs from you to feel energised, calm, restful, motivated, build confidence. Choose the style of Yoga that your body, mind + soul needs from you. Vinyasa, Yin, Restorative or perhaps practicing mindfulness.

Duration 4 Days 24 CPD hours This course is intended for Designed for individuals interested in obtaining information about the CBAP and CCBA exam process especially potential exam candidates interested in pursuing business analysis certification from IIBA in the next 3 to 6 months. Overview Review the 6 Knowledge Areas of the BABOK Guide and discuss the business analysis tasks performed in each. Understand the relationships between the business analysis processes and how each defines an important aspect of the business analysis discipline. Review key terms, business analysis techniques, and competencies important to business analysis. Discuss the 5 business analysis Perspectives presented in BABOK Guide, v3. Complete simulated exam questions to assess personal readiness for taking the exam. Obtain key tips and techniques for effectively preparing for and successfully completing the CBAP or CCBA exam. This course provides you with a clear and detailed understanding of the concepts covered within the CBAP© and CCBA© exams. You will gain valuable tips and techniques to help prepare, study, and assess your personal readiness. In addition, you will earn valuable professional development hours toward meeting the exam criteria. CBAP© and CCBA© Overview Discuss the benefits of professional certification Present the CBAP©/CCBA© eligibility requirements Explain the exam process Discuss the exam blueprints Understand the recertification process Introduction to BABOK© Guide v3 Define the purpose of A Guide to the Business Analysis Body of Knowledge© (BABOK© Guide) Present the structure/components of the BABOK© Guide Identify the six business analysis Knowledge Areas Discuss the supporting areas of the BABOK© Guide BABOK© Guide Key Concepts Define key concepts from the BABOK© Guide Present the Business Analysis Core Concept Model? Discuss the requirements classification scheme Explain Requirements and Designs Present the 5 Business Analysis Perspectives Business Analysis Planning and Monitoring Identify the 5 tasks in Business Analysis Planning and Monitoring Understand the work performed in each of these tasks Explain the significance of the outputs produced within this knowledge area Elicitation and Collaboration Identify the 5 tasks in Elicitation and Collaboration Understand the work performed in each of these tasks Explain the significance of the outputs produced within this knowledge area Requirements Life Cycle Management Identify the 5 tasks in Requirements Life Cycle Management Understand the work performed in each of these tasks Explain the significance of the outputs produced within this knowledge area Strategy Analysis Identify the 5 tasks in Strategy Analysis Understand the work performed in each of these tasks Explain the significance of the outputs produced within this knowledge area Requirements Analysis and Design Definition Identify the 6 tasks in Requirements Analysis and Design Definition Understand the work performed in each of these tasks Explain the significance of the outputs produced within this knowledge area Solution Evaluation Identify the 6 tasks in Solution Evaluation Understand the work performed in each of these tasks Explain the significance of the outputs produced within this knowledge area Underlying Competencies Describe and understand the importance of the underlying competencies (UCs) Understand how to prepare for questions about UCs on the exam Business Analysis Techniques More clearly understand the 50 techniques presented in the BABOK© Guide Understand how to study techniques for the exam Assess Your Readiness 1 hour mock-exam to assess personal readiness Strategies for Success Utilize 8 strategies for preparing for the CBAP© or CCBA© certification exams Develop study tools and a plan to assist you in preparing for the exams Understand the tools and resources available to help you be successful Wrap-up Take Your Questions Next Steps Additional course details: Nexus Humans BACP02 - Certified Business Analysis Professional (CBAP) Exam Preparation training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the BACP02 - Certified Business Analysis Professional (CBAP) Exam Preparation course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Overview This is a 2 day applied course on XVA for anyone interested in going beyond merely a conceptual understanding of XVA and wants practical examples of Monte Carlo simulation of market risk factors to create exposure distributions and profiles for derivatives used for XVA pricing Learn how to do Monte Carlo simulation of key market risk factors across major asset classes to create exposure distributions and profiles (with and without collateral) for derivatives used for XVA pricing. Learn how to calculate each XVA. Learn sensitivities of each XVA and how XVA desks manage these. Learn regulatory capital treatment of counterparty credit risk (both for CCR and CVA volatility) and how to stress test this within ICAAP or system-wide external, supervisor-led capital stress test. Who the course is for Anyone involved in OTC derivatives XVA traders XVA quants Derivatives traders and salespeople Risk management Treasury staff Internal audit and finance Course Content To learn more about the day by day course content please click here To learn more about schedule, pricing & delivery options, book a meeting with a course specialist now

Duration 5 Days 30 CPD hours This course is intended for Consultants, Support, System Administrators Overview Upon completion of the course, students will be able to: Run a business process. Create a business process using the Graphical Process Modeler. Explain how to create a service configuration. Explain how to track an executable business process. Discuss the basics of Sterling B2B Integrator. This course teaches students techniques, tools, and recommended practices that can be used to run a business process, create a business process using the Graphical Process Modeler, explain how to create a service configuration, explain how to track an executable business process, and discuss the basics of Sterling B2B Integrator through a combination of lecture and hands-on labs. About IBM Sterling B2B Integrator High level overview of the Admin Console with an exercise to start the application XML and XPath Basics Review the basics of XML and XPath which is heavily used in the application Basic Business Process Concepts Reviewing what XML and XPath components are used to build business processes Reviewing how to manually execute a business process within the application Tracking and Troubleshooting Business Processes Exercises to demonstrate how to work with business process instances Graphical Process Modeler (GPM) Overview of the Graphical Process Modeler Exercises to walk through the development of a business process in the GPM Exercises for checking in, executing, and modifying business processes Introduction to Service Management Several exercises showcasing specific services/adapters and other functionality Best Practices Covers specific business process development methods that are best practice Mapping Introduction to the Map Editor and Standards Exercises to build and use an XML Encoder Map Typing Map Exercises to build and use a Typing Map Case Study Exercise to build an end-to-end solution using what was learned in previous exercises Tracking System Health Review of archiving, migrating, and deleting business processes Additional course details: Nexus Humans IBM Sterling B2B Integrator Fundamentals training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the IBM Sterling B2B Integrator Fundamentals course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

AgileBA® Foundation and Practitioner: Virtual In-House Training The AgileBA® Foundation and Practitioner course takes you through a business understanding of the external and internal forces that underline the project from a business perspective, looks at modeling techniques, (As Is - To Be), and also provides an overview to project management (AgilePM) from an 'Agile' perspective. The course explains the role's relevance and involvement throughout the project. What You Will Learn At the end of this program, you will be able to: Understand business analysis in a project environment and the techniques used, as well as knowing more about the role of the business analyst in a project Business Analysis - Business Environment and Organizational Strategy Overview of AgilePM The Business Case Stakeholder Engagement/Analysis Techniques: Requirements and Estimating Prioritization Timeboxing Iterative Development Planning Facilitated Workshops Modeling - 'As Is - To Be' Making the transition to AgileBA

Duration 2 Days 12 CPD hours This course is intended for Applications consultants Overview This course will prepare you to: Explain the architecture of the SAP S/4HANA Financials component Configure and use new functionalities in SAP S/4HANA Use the standard SAP Fiori applications designed for SAP S/4HANA Explain the SAP Central Finance deployment option of SAP S/4HANA Finance The course provides an overview of the Financial Accounting capabilities that are new or different in SAP S/4 HANA compared to SAP ERP. Course Outline Introduction to SAP HANA and S4/HANA Overview of Financials for SAP S/4HANA Analysis of the new Architecture of Accounting Overview of SAP Fiori Short overview of the process of Financials Migration to SAP S/4HANA Configuration and use new functionalities in General Ledger Accounting Use the Accruals Management Use the app 'Monitor GR/IR Account Reconciliation' Use new functionalities in Asset Accounting Analysis of the Reporting Options for SAP S/4HANA Define a Financial Statement Version using the Global Accounting Hierarchy Overview of the Basic Cash Management in SAP S/4HANA Additional course details: Nexus Humans Financial Accounting in SAP S/4HANA for SAP ERP FI Professionals training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Financial Accounting in SAP S/4HANA for SAP ERP FI Professionals course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for This course is most suited for IT professionals who have a need to understand the current requirements and core competences for managing IT in mission-critical environments. Overview After completion of the course the participant will be able to: 1. Provide guidance and implementation for IT strategy as set by senior IT and business management 2. Select and manage staff, implement training programs, career plan development and job rotation programs 3. Select, evaluate and negotiate vendors using RFI, RFP and selection criteria 4. Provide guidance for developing, testing and implementing business applications 5. Manage and/or assist in IT project management 6. Design and implement service management processes for incident, problem and change management 7. Understand the need for business continuity and design the business continuity plan 8. Review and implement information security practices and controls 9. Assist and initiate risk management practices 10. Understand and select new technologies such as cloud computing, big data, Internet of Things and social media to support business change demands 11. Select strategies for information management 12. Measure and improve quality of IT services CITS is designed to teach the skills, knowledge and competencies required of the modern IT specialist working at the senior professional, team-leader, supervisor or management level in IT management. IT Strategy The need for Information Technology Enterprise architecture Service catalogue Service level management Sustainable development IT Organisation Personnel need Roles and responsibilities Sourcing Selection process Hiring staff Managing staff Career planning Training / job rotation Performance appraisal Staff departures Vendor Selection / Management The importance of vendors Vendor selection Request For Information (RFI) Request For Proposal (RFP) Proposal evaluation Vendor reference checks Contract negotiation Contract management Vendor management Re-compete vendors Project Management Methodologies Project organisation Starting up / initiating Planning / initiation a project Risk Quality Scope Work / Product Breakdown Structure PERT diagram / Gantt chart Cost Communication Application Management Software Development Life Cycle (SDLC) Software Quality Assurance (SQA) Requirements Development Testing Adoption (implementation) Maintenance Service Management Incident management Problem management Change management Business Continuity Management Standards and guidelines Objectives Context Interested parties Scope Roles and responsibilities Resources and competences Awareness and communication Documentation Business Impact Analysis Risk Management Guidelines Context establishment Identification Analysis Evaluation Treatment Communication Monitoring and control Information Security Management Standards Confidentiality Integrity Availability Controls types Guideline for controls selection Control categories Information security awareness Security incident response Information and Knowledge Management Information management Data management Information management - technologies Business intelligence Data management - technologies Best practices in data governance Pitfalls in data governance Business Change Management Business change Frameworks, models and techniques Needs identification Cloud computing Social media / digital marketing Big data Internet of Things (IoT) Quality Management Standards, guidelines and frameworks Objectives Activities Services review Customer feedback Customer survey Key Performance Indicators (KPI) Metrics Scorecards and reports Quality register Exam Actual course outline may vary depending on offering center. Contact your sales representative for more information.