2563 Courses delivered Live Online

Get a Job in Sales: Your Fast Track to Career Success Course Overview "Get a Job in Sales: Your Fast Track to Career Success" is an essential course designed to equip you with the skills and strategies needed to break into the competitive sales industry. Covering key topics such as interview preparation, effective communication, and how to navigate the job application process, this course provides a clear roadmap for securing a role in sales. With insights into the expectations of employers and techniques for excelling in interviews, learners will gain the confidence to step into a sales career and make an immediate impact. The course also highlights how to tailor your CV, present yourself professionally, and successfully close the deal in interviews. Upon completion, you will be well-prepared to enter the workforce with a competitive edge. Course Description This course provides in-depth guidance on how to successfully land a job in sales. It covers the core steps of preparing for interviews, understanding the sales process, and learning how to present yourself as an attractive candidate to potential employers. Learners will explore strategies to create an impressive CV, master the art of communication, and develop confidence for sales-related job interviews. The course also provides insight into employer expectations, helping learners understand what sales teams look for in candidates. By completing the course, learners will have the knowledge and tools to effectively navigate the job search, perform well in interviews, and position themselves for success in sales roles across various industries. This is a great starting point for anyone looking to build a rewarding career in sales. Get a Job in Sales: Your Fast Track to Career Success Curriculum Module 01: Introduction to Sales Careers Module 02: Preparing for Job Applications Module 03: Mastering Interview Skills Module 04: Effective Communication in Sales Interviews Module 05: Navigating the Job Market and Employer Expectations Module 06: Closing the Deal: Landing Your Sales Job (See full curriculum) Who is this course for? Individuals seeking to begin a career in sales. Professionals aiming to transition into a sales role. Beginners with an interest in sales and business development. Anyone looking to enhance their job application and interview skills. Career Path Sales Executive Business Development Representative Account Manager Sales Consultant Retail Sales Associate Inside Sales Representative Field Sales Representative

QuickBooks for the Self Employed Course Overview This "QuickBooks for the Self Employed" course provides learners with a comprehensive understanding of using QuickBooks Self-Employed (QBSE) to efficiently manage finances, track income and expenses, and generate key financial reports. Designed for self-employed individuals, this course will equip learners with the skills to streamline accounting processes, ensuring financial accuracy and time-saving capabilities. Learners will also gain insights into setting up accounts, managing receipts, creating invoices, and preparing for tax season, all with the goal of simplifying the financial management aspect of self-employment. Upon completion, learners will be confident in using QuickBooks for tax reporting and overall financial management. Course Description This course offers a thorough exploration of QuickBooks Self-Employed (QBSE), covering key aspects of financial management tailored for freelancers and small business owners. The modules include connecting accounts, managing receipts, creating invoices, applying tax rules, and generating essential reports. Learners will delve into adding rules, creating and amending bank rules, and understanding the QuickBooks interface. Each section has been crafted to ensure learners can confidently navigate QBSE, setting them up for success in managing their finances effectively. The course also covers the integration of QBSE with QuickBooks Online (QBO), providing learners with an in-depth understanding of the software’s full potential. By the end of the course, learners will have gained the skills to manage their self-employed finances efficiently and prepare for tax season with ease. QuickBooks for the Self Employed Curriculum: Module 01: Introduction Module 02: First Account Connected Module 03: Receipts in Inbox Module 04: Adding Rules Module 05: Create an Invoice Module 06: Home Page Details Module 07: Connect Another Account Module 08: Creating Bank Rule on 070 Account Module 09: Amending the Rules Module 10: Reports Module 11: Transaction Adding – When Not on the Bank Module 12: QBSE and QBO Interface Module 13: Conclusion (See full curriculum) Who is this course for? Individuals seeking to manage their finances effectively as self-employed professionals. Professionals aiming to streamline their financial processes and reporting. Beginners with an interest in accounting software and financial management for freelancers. Entrepreneurs and small business owners looking to simplify accounting tasks. Career Path Freelance Accountant Financial Administrator for Small Businesses Self-Employed Entrepreneur Bookkeeping Assistant Tax Preparation Assistant

Duration 4 Days 24 CPD hours This course is intended for The workshop is designed for data scientists who currently use Python or R to work with smaller datasets on a single machine and who need to scale up their analyses and machine learning models to large datasets on distributed clusters. Data engineers and developers with some knowledge of data science and machine learning may also find this workshop useful. Overview Overview of data science and machine learning at scale Overview of the Hadoop ecosystem Working with HDFS data and Hive tables using Hue Introduction to Cloudera Data Science Workbench Overview of Apache Spark 2 Reading and writing data Inspecting data quality Cleansing and transforming data Summarizing and grouping data Combining, splitting, and reshaping data Exploring data Configuring, monitoring, and troubleshooting Spark applications Overview of machine learning in Spark MLlib Extracting, transforming, and selecting features Building and evaluating regression models Building and evaluating classification models Building and evaluating clustering models Cross-validating models and tuning hyperparameters Building machine learning pipelines Deploying machine learning models Spark, Spark SQL, and Spark MLlib PySpark and sparklyr Cloudera Data Science Workbench (CDSW) Hue This workshop covers data science and machine learning workflows at scale using Apache Spark 2 and other key components of the Hadoop ecosystem. The workshop emphasizes the use of data science and machine learning methods to address real-world business challenges. Using scenarios and datasets from a fictional technology company, students discover insights to support critical business decisions and develop data products to transform the business. The material is presented through a sequence of brief lectures, interactive demonstrations, extensive hands-on exercises, and discussions. The Apache Spark demonstrations and exercises are conducted in Python (with PySpark) and R (with sparklyr) using the Cloudera Data Science Workbench (CDSW) environment. The workshop is designed for data scientists who currently use Python or R to work with smaller datasets on a single machine and who need to scale up their analyses and machine learning models to large datasets on distributed clusters. Data engineers and developers with some knowledge of data science and machine learning may also find this workshop useful. Overview of data science and machine learning at scaleOverview of the Hadoop ecosystemWorking with HDFS data and Hive tables using HueIntroduction to Cloudera Data Science WorkbenchOverview of Apache Spark 2Reading and writing dataInspecting data qualityCleansing and transforming dataSummarizing and grouping dataCombining, splitting, and reshaping dataExploring dataConfiguring, monitoring, and troubleshooting Spark applicationsOverview of machine learning in Spark MLlibExtracting, transforming, and selecting featuresBuilding and evauating regression modelsBuilding and evaluating classification modelsBuilding and evaluating clustering modelsCross-validating models and tuning hyperparametersBuilding machine learning pipelinesDeploying machine learning models Additional course details: Nexus Humans Cloudera Data Scientist Training training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cloudera Data Scientist Training course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Are your sales people too stressed, running on adrenalin, perhaps driving towards burnout, struggling to reach targets? Wouldn't you rather they delivered consistently good performance, sustainable over longer periods of time, with less stress (for both them and you)? This uniquely empowering workshop will help your team develop naturally high levels of focus, energy and motivation. They will attain a sense of grounded euphoria, giving them a very distinct and ethical edge in selling. A one-day programme, it gives salespeople an introduction to the 'Natural Superheroes' concepts and resources, tools and techniques, to help them improve their sales performance - realising greater sales potential, developing deeper and more profitable client relationships, winning more business. Through this experience, sales teams gain: Information about profiling clients to instantly understand more about their deepest drives and true needs so they can be genuinely met and, where possible, exceeded Insights into deep, honest and very 'real' reasons for sales procrastination - participants are given specific workable strategies they can easily apply to overcome sales resistance, by tapping their natural motivational styles An understanding of communicating at the very highest levels with different people so they truly understand your sales message and have a significantly more positive sales experience A realisation of their very specific natural sales talents as individuals and as a team A deeper level of experience and understanding of what specifically drives their own behaviour and the behaviour of their clients - these unique insights explain not only how but exactly why people behave the way they do An experience of what it takes to be unshakeable under pressure and manage the sales processes and relationships to a positive outcome for all Brand-new insights into working with and handling difficult people across all levels of authority An understanding of the pitfalls and the psychological traps we set ourselves which cause unnecessary stress, anxiety and frustration on a daily basis and, in turn, limit our sales performance Access to very simple and practical tools that massively increase self-awareness, engender accountability and responsibility and develop emotional sales mastery 1 Introducing 'Natural Superheroes' for sales What is a 'Natural Superhero'? Defining emotional intelligence in the context of sales and why it is so important Knowing yourself - why most people don't know themselves at all and how we can understand exactly what drives our behaviour for the purpose of improving sales performance specifically Knowing exactly why others, and specifically clients and team members, behave the way they do - understanding the real motives behind people's good and bad behaviour in a sales meeting Simple steps to freeing yourself of any anxiety, pressure and false sense of limitation when selling Being yourself in sales - why this is not as easy as it sounds but how you can make it effortless How to take control of achieving the sales performance you really need and want for yourself and others Strategies that raise your self-awareness, increase an authentic and sustainable sense of self-confidence, in difficult situations and in moments of crisis 2 Understanding yourself, your team members and your customers - using the Enneagram Introducing the Enneagram and why it is so valuable to sales people and their clients Exploring the 9 types of motivational drives and why people have different reasons for buying from you Core types and wings - understanding the influence of other motivations either side of the core Enneagram type How to confirm the profile of your client - using celebrities from the world of politics, cinema, sports - we explore how to identify each type - what are their core drives, why have they arisen and how can we use these insights to help you in improving your sales performance The 3 levels of behaviour within your personal profile and that of your clients Lookalike Enneagram types - mistaken identities - how to avoid these traps when profiling your clients and your team How to communicate effectively in a sales environment with each of the different Enneagram types - communication strategies for positive impact on morale, performance and, ultimately, sales results How to interpret and make use of the results of your online personal profile - participants complete an online profile before the event and have the opportunity to analyse their results with a view to improving their sales performance How sales teams sabotage their own performance and that of other people within the team - and how to stop it Uncovering your particular edge in a sales role - what unconsciously trips you up as a sales person? How the Enneagram helps us in sustaining a truly great sales performance over time 3 Why positive thinking alone doesn't work in sales Why 'PMA' does not stand for positive mental attitude when selling - learn its alternative meaning that can serve you even more effectively in a sales role 3 steps and exercises that naturally increase PMA The value of making unconscious thinking conscious and how to do this without any pain or discomfort in a sales meeting Why each Enneagram type has a different experience of PMA in terms of their outward behaviour and how to know when you are maximising your sales performance 4 Measuring success How to measure the development of your individual profile as a sales person Development planning and review Into the future - how to continue your Natural Superhero development

Duration 2 Days 12 CPD hours This course is intended for Customers and systems operators that want to learn fundamental AOS concepts and navigate Prism on AHV. Junior IT administrators and business leaders who manage Nutanix clusters in the datacenter and want a formal, hands-on, detailed introduction to Nutanix datacenter administration. The Nutanix Hybrid Cloud Fundamentals course introduces you to the products, capabilities, and technologies that serve as the foundation of Nutanix?s Hybrid Cloud solution.Begin by exploring the history of this technology space, including different types of clouds, and how on-prem and public infrastructures came together to create hybrid operating models. Then, delve deeper into essential Nutanix products ? AOS, AHV, and Prism ? while discussing how these products were designed to solve business challenges.And conclude by discussing certain fundamental aspects involved in operating the Nutanix Hybrid Cloud, such as cluster updates, managing virtual machines, reporting and performance metrics, and more Module 1: Introduction Describe course terminology, such as three-tier architecture, hyperconverged architecture, and public, private, and hybrid clouds. Module 2: Understanding AOS Concepts Describe self-healing architecture Describe replication factor Describe Nutanix multicloud solutions Module 3: Understanding Cluster Management Concepts Explain Prism Element features and benefits Explain Prism Central features and benefits Manage the Image Repository Upgrade the hypervisor and AOS on a cluster Describe Life Cycle Manager. Module 4: Understanding Storage Concepts Define a storage pool and storage container Identify components of AOS Distributed Storage Identify space-saving technologies Module 5: Managing VMs Create and manage virtual machines (VMs) Add a VM to a category Describe Acropolis Dynamic Scheduler (ADS) Describe data locality Module 6: Monitoring VMs and Cluster Health Use metrics to identify performance issues Measure VM performance using Nutanix tools: Health dashboard, Analysis dashboard, Alerts dashboard Use the Support Portal and Insights Module 7:Understanding Data Protection Concepts Describe how to enable data protection on a VM Define a retention policy Define Nutanix Mine Identify the different types of replication targets

Duration 4 Days 24 CPD hours This course is intended for The audience for this course is either: a Dynamics 365 consultant who wants to learn Commerce, or a retail analyst with core Dynamics 365 experience who wants to apply their skills to the Dynamics product family. Overview After completing this course, students will be able to: Configure Dynamics 365 Commerce Headquarters Configure products, prices, discounts, loyalty, and affiliations Manage Point of Sale (POS) in Dynamics 365 Commerce Configure and Manage Dynamics 365 Commerce call centers Manage e-commerce Dynamics 365 Commerce functional consultants set up and use the application functionality in Dynamics 365 Commerce, and provide support for the application. The functional consultant typically has a strong understanding of unified commerce business operations, and experience configuring, deploying, maintaining, and using Microsoft Dynamics 365 Commerce. This four-day course covers the essentials for the role Module 1: Get started with Dynamics 365 Commerce Introduction to Unified Commerce platform Dynamics 365 Commerce architecture Deployment of Dynamics 365 Commerce Hardware and peripherals Module 2: Configure Commerce Headquarters Configure prerequisites and Commerce parameters Configure and maintain payment processing Configure Commerce Data Exchange (CDX) Configure delivery modes and charges Configure and work with statements Module 3: Products and Merchandising Product information management Merchandising in Dynamics 365 Commerce Product recommendations and product discovery Module 4: Retail Pricing Manage Pricing Manage discounts and promotions Module 5: Loyalty and customer experience Customer Management Loyalty and affiliations Module 6: Point of sale Introduction to POS Channel Setup Configure Cash and Shift management Worker Setup Point of Sale Setup Customer management at POS Transaction processing Inventory processing End of day processing Reporting Configure and work with Task management Test POS Maintain registers and devices Localization Module 7: Configure and work with call centers in Dynamics 365 Commerce Configure channel Configure Product Catalogs Configure Order Holds Create call center orders Configure call center directed selling Configure Returns and Refunds Configure continuity orders and installment billing Module 8: Work with E-Commerce in Dynamics 365 Commerce Describe e-commerce core capabilities Configure an E-Commerce Channel in Dynamics 365 HQ Configure an E-Commerce site Configure and manage E-Commerce site content Describe & Demonstrate digital asset management Configure business-to-business (B2B) site Configure Ratings and reviews functionality Demonstrate E-Commerce Order Processing Module 9: Manage order fulfillment and inventory in Dynamics 365 Commerce Configure and work with Stock replenishment Configure and work with Order fulfillment Module 10: Work with Dynamics 365 Fraud Protection Overview of Dynamics Fraud Protection Describe Dynamics Fraud Protection Services Configure and work with Dynamics Fraud Protection with Dynamics 365 Commerce Additional course details: Nexus Humans MB-340T00: Microsoft Dynamics 365 Commerce Functional Consultant training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the MB-340T00: Microsoft Dynamics 365 Commerce Functional Consultant course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

SAP Training: Overview What is SAP? SAP is one of the largest ERP(Enterprise Resource Planning) software in the world. It provides end to end solution for Financials, Manufacturing, Logistics, Distributions etc. SAP applications, built around their latest R/3 system, provide the capability to manage financial, asset, and cost accounting, production operations and materials, personnel, plants, and archived documents. The R/3 system runs on a number of platforms including Windows and MAC and uses the client/server model. SAP Business Cases/ Live Project Our SAP training courses are designed in a way which gives the students maximum exposure of real-life scenario through no of business cases and guidance on implementation by professional SAP Consultants. You receive a certificate once you finish the course from Osborne Training. SAP Certification During the training, you get access to Sap sandbox which continues even after training finishes until the completion of the Internship. You can also do an external exam to receive certification from SAP (Optional), for details on exam booking you may visit the SAP website. SAP Training Modules Available Financial & Controlling (FICO) High-Performance Analytic Appliance (HANA) Supply Relationship Management (SRM) Customer Relationship Management (CRM)

Duration 3 Days 18 CPD hours This course is intended for This course is designed for project managers, Scrum masters, business analysts, and team leaders looking to effectively manage their development projects using Team Foundation Server 2017. Overview The course also demonstrates how TFS facilitates the use of storyboards to prototype experiences, request stakeholder feedback, foster team collaboration, and generate reports. The final two modules of the course provide an overview of how testers and developers can work effectively using appropriate tools in the Visual Studio family. In this course, attendees will plan a new software development project and go through the steps to initiate the project using Visual Studio 2017. This includes recording requirements, creating a product backlog, and estimating effort for backlog items. Introducing the Microsoft Visual Studio 2017 Family What?s new in Visual Studio 2017 Overview of the Visual Studio 2017 family Overview of product features Project workflow across the Visual Studio 2017 suite of products Initiating a New Project Organizing projects in TFS Understanding process templates Creating a new team project Setting team project properties Switching between team projects Work Item Primer Overview of work items Traceability between work items Searching and creating custom queries Work item charting and pinning charts Work item tagging Configuring project notifications Creating our Product Backlog Examining requirement types Creating backlog items Creating requirement hierarchies using features The importance of acceptance criteria Agile Estimation Introduction to estimation Using story points Planning Poker and other popular estimation techniques Adding your estimates to TFS work items Working from the Product Backlog Introducing the Kanban board Entering and editing details on the Kanban board Customizing columns, including using split columns and limiting WIP Recording our Definition of Done (DoD) Understanding the Cumulative Flow Diagram Working in Sprints Specifying your sprint schedule and your team capacity Selecting items for the sprint backlog using forecasting Decomposing requirements into tasks Using burndown charts to track progress Monitoring work using the task board Working with unparented work items Retrospectives The importance of retrospectives Conducting an efficient sprint retrospective What you should avoid in your retrospective Working with TFS Teams Configuring teams in our team project Managing work from a master backlog Allocating work to our teams Configuring iterations for TFS teams Enhancing Requirements Using Storyboards Overview of storyboarding capabilities Creating a storyboard to illustrate a requirement Linking a storyboard to a work item Getting Stakeholder Feedback Introducing the Microsoft Feedback Client Using the Microsoft Feedback Client to provide rich feedback to the team Adding continuous feedback into your workflow Fostering Team Collaboration An overview of the various clients The use of email in sharing information Choosing the appropriate client tool Creating and Customizing Reports Overview of reporting architecture Reviewing the out of the box reports Adding new reports Creating ad hoc reports using Excel Overview of Agile Testing The role of the tester in a sprint planning meeting A lap around web-based test management Creating a test plan Creating manual test cases from requirements Overview of Agile Development Using My Work to select tasks from the sprint backlog Understanding the value of linking changesets to work items The importance of unit testing Creating a continuous integration build Additional course details: Nexus Humans Managing Agile Projects Using TFS 2017 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Managing Agile Projects Using TFS 2017 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4 Days 24 CPD hours This course is intended for Application Consultants and Technical Consultants Overview Understand and have a clear overview of SAP MIIUnderstand SAP MII data, service enablement, messaging, visualization, and business logic servicesUse SAP MII tool to integrate various data from different data sources (Synchronous and Asynchronous)Use SAP MII to connect manufacturing shop floor system and SAP ERP system in addition to XML functions and document buildingUse SAP MII new features: Self-Service Composition Environment, Manufacturing Data Objects, Plant Information Catalog, KPI and Alert Frameworks This is a fundamental course students should take in order to gain an understanding of the SAP MII product, which is the foundational product of SAP Connected Manufacturing. Course Outline Introduction to SAP MII SAP MII Administration and linkages to NetWeaver Administration Data Server and Enterprise Configuration Navigation and Home Page Themes Developing with SAP MII Workbench & Self-Service Composition Environment (SSCE) Query & HTML5 Display Templates Time Engine MII HTML5 JavaScript functions MII Reporting and Localization Business Logic Services (Basics) Plant Information Catalog and SAP Plant Connectivity KPI and Manufacturing Data Objects (MDO) Alerting Framework Additional course details: Nexus Humans SCM380 SAP MII - Manufacturing Integration and Intelligence Fundamentals training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the SCM380 SAP MII - Manufacturing Integration and Intelligence Fundamentals course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4 Days 24 CPD hours This course is intended for Account and project managers Contact Center Enterprise (CCE) administrators Deployment engineers Technical sales Overview After taking this course, you should be able to: Navigate CCE configuration and scripting tools Configure a dialed number, call type, and media routing domain Build a basic Cisco Intelligent Contact Management (ICM) script Configure agents and skill groups Configure basic Interactive Voice Response (IVR) functionality Implement attributes and precision queues Configure Ring-No-Answer (RONA) using CCE configuration tools Configure and populate an agent team and primary supervisor Improve agent efficiency through finesse enhancements Build and test a basic Voice XML (VXML) application Implement roles, departments, and business hours Run Cisco Unified Intelligence Center (CUIC) reports using the Reporting tool The Administering Cisco Contact Center Enterprise (CCEA) v1.0 course teaches you the contextual information around call flow between components in the Cisco© Unified Contact Center Enterprise (UCCE) solution including intelligent contact routing, call treatment, network-to-desktop Computer Telephony Integration (CTI), and multichannel contact management over an IP infrastructure. You receive hands-on practice using administrative tools to perform routine adds, moves, and changes in an inbound contact center environment. Cisco Unified Contact Center Review Contact Center Basics Components and Architecture Deploying Basic Call Settings Associate Basic Call Settings Explore Media Routing Domains Building a Basic Cisco Unified Contact Center Enterprise Script Introduce Script Editor Use Script Editor Nodes Configuring Basic Agent Functionality Introduce Agent Functionality Configure Agent Desk Settings Configuring Basic Call Treatment and Queuing Explore Media Server and Files Introduce Microapps Implementing Precision Routing Introduce Precision Routing Basics Examine the Migration Path Configuring RONA Support Introduce RONA Functionality Identify RONA Timeout Considerations Configuring Agent Teams and Supervisors Configuring Teams and Supervisors Explore Agent Roles Administering the Cisco Finesse Desktop Administering Cisco Finesse Desktop Introduce Cisco Finesse Administration Implementing Voice XML Applications Introduce VXML Build a Basic Call Studio Project Configuring Roles, Departments, and Business Hours Examine Post-Call Survey Functionality Configure Post-Call Survey Running Unified CC Enterprise Reports with Unified Intelligence Center (IC) Configure Unified CC Enterprise Administrators Configure Departments