Booking options
Price on Enquiry
Price on Enquiry
Delivered Online
4 days
All levels
Duration
4 Days
24 CPD hours
This course is intended for
The audience for this course is either: a Dynamics 365 consultant who wants to learn Commerce, or a retail analyst with core Dynamics 365 experience who wants to apply their skills to the Dynamics product family.
Overview
After completing this course, students will be able to:
Configure Dynamics 365 Commerce Headquarters
Configure products, prices, discounts, loyalty, and affiliations
Manage Point of Sale (POS) in Dynamics 365 Commerce
Configure and Manage Dynamics 365 Commerce call centers
Manage e-commerce
Dynamics 365 Commerce functional consultants set up and use the application functionality in Dynamics 365 Commerce, and provide support for the application. The functional consultant typically has a strong understanding of unified commerce business operations, and experience configuring, deploying, maintaining, and using Microsoft Dynamics 365 Commerce. This four-day course covers the essentials for the role
Module 1: Get started with Dynamics 365 Commerce
Introduction to Unified Commerce platform
Dynamics 365 Commerce architecture
Deployment of Dynamics 365 Commerce
Hardware and peripherals
Module 2: Configure Commerce Headquarters
Configure prerequisites and Commerce parameters
Configure and maintain payment processing
Configure Commerce Data Exchange (CDX)
Configure delivery modes and charges
Configure and work with statements
Module 3: Products and Merchandising
Product information management
Merchandising in Dynamics 365 Commerce
Product recommendations and product discovery
Module 4: Retail Pricing
Manage Pricing
Manage discounts and promotions
Module 5: Loyalty and customer experience
Customer Management
Loyalty and affiliations
Module 6: Point of sale
Introduction to POS
Channel Setup
Configure Cash and Shift management
Worker Setup
Point of Sale Setup
Customer management at POS
Transaction processing
Inventory processing
End of day processing
Reporting
Configure and work with Task management
Test POS
Maintain registers and devices
Localization
Module 7: Configure and work with call centers in Dynamics 365 Commerce
Configure channel
Configure Product Catalogs
Configure Order Holds
Create call center orders
Configure call center directed selling
Configure Returns and Refunds
Configure continuity orders and installment billing
Module 8: Work with E-Commerce in Dynamics 365 Commerce
Describe e-commerce core capabilities
Configure an E-Commerce Channel in Dynamics 365 HQ
Configure an E-Commerce site
Configure and manage E-Commerce site content
Describe & Demonstrate digital asset management
Configure business-to-business (B2B) site
Configure Ratings and reviews functionality
Demonstrate E-Commerce Order Processing
Module 9: Manage order fulfillment and inventory in Dynamics 365 Commerce
Configure and work with Stock replenishment
Configure and work with Order fulfillment
Module 10: Work with Dynamics 365 Fraud Protection
Overview of Dynamics Fraud Protection
Describe Dynamics Fraud Protection Services
Configure and work with Dynamics Fraud Protection with Dynamics 365 Commerce
Additional course details:
Nexus Humans MB-340T00: Microsoft Dynamics 365 Commerce Functional Consultant training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward.
This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts.
Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.
While we feel this is the best course for the MB-340T00: Microsoft Dynamics 365 Commerce Functional Consultant course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.
Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Nexus Human, established over 20 years ago, stands as a pillar of excellence in the realm of IT and Business Skills Training and education in Ireland and the UK....