214 Courses delivered Live Online

Duration 5 Days 30 CPD hours This one of kind Cisco UC in-depth course takes student from initial endpoint configuration to a full solution deployment using all of the Cisco UC Components. Students will have extensive labs in which they will Administer and troubleshoot a Cisco 12.5 UC Deployment.Participants will gain in-depth practical knowledge with exercises on administering and troubleshooting of all Cisco UC Components. Tools for Managing UC Collaboration 12.5 Prime Collaboration Deployment Manager Overview 12.5 Bulk Admin Tool (BAT) Importing and Exporting Settings Importing and Exporting Users Importing and Exporting Phones Phone Migrations Unsupported IP Phone Models CUCM Upgrades Loading COP Files Unified Communication Manager 12.5 Cisco Smart Licensing Cisco Unified Communication Manager Overview Cisco UCM Configuration Redundancy Services Service Parameters Enterprises Parameters User Configuration LDAP Integration Synchronization Authentication Attribute Mapping Filters Endpoint Configuration Creating and Modifying Phone and Configuration Call Routing Implementing Calling Privileges Partitions and CSSs Configuration Implementing Extension Mobility Media Resources Cisco Meeting Server Troubleshooting UCM Features CAR (CDR Accounting and Reporting) Tool Reports Dialed Number Analyzer RTMT Log Collection Use RTMT to View Performance Counters Troubleshooting Common Endpoint Registration Issues Disaster Recovery System Remote Site Redundancy Gateway Gateway Overview Cisco H323 Gateways Cisco MGCP Gateways Cisco IOS SIP Gateways Troubleshooting IOS Gateways Cisco Emergency Responder (CER) 12.5 CER Overview Emergency Notifications CER Redundancy and Clustering Integration with CUCM Cisco Emergency Responder Administration Interfaces Configuring Users and Role-Based System Access Configuring Cisco Emergency Responder Notification by IP Subnet SNMP Overview Adding new switches Notification by Switch Port Cisco Unified Communications Mobile and Remote Access (MRA) MRA Overview Expressway Edge MRA Licensing MRA Components Certificates Integrating Cisco Unified IM and Presence 12.5 IM&P and Jabber Overview Configure Service Discovery DNS Record Requirements Install Cisco Jabber Cisco Jabber in Softphone Mode Set Up Cisco Jabber in Full UC Mode Integrating CUCM and IM&P Configuring CUCM Services for Jabber Troubleshooting Jabber Integrating Cisco Unity Connection 12.5 Cisco Unity Connection Overview Cisco Unity Connection Integration Using SIP Cisco Unity Connection Call Handlers Configuring Search spaces and Partitions Cisco Unity Connection Administration Cisco Unity Connection Integration Troubleshooting Tools RTMT Using Port Monitor to Troubleshoot Voice Mails Cisco Unity Audiotext Application Unified Messaging Cisco Meeting Server (CMS) Introduction to Cisco Meeting Server Configuring CMS Configuring Meetings with CMS Configuring Spaces with CMS Scheduling Meeting with TMS Cisco UCCX Cisco Unified Contact Center Express Overview Cisco Unified Contact Center Express Administration Agents Skills Queues Basic Scripting (Overview) Finesse Reporting CUIC Cisco Paging Server (InformaCast) InformaCast Overview InformaCast Administration IP Phone Paging Analog Paging Multicast Requirements Using InformaCast Troubleshooting Using Troubleshooting Methodology Analyze the Troubleshooting Process Troubleshooting Methodology in Complex Environments Define the Problem Gather Facts Consider Possibilities Create an Action Plan Implement an Action Plan Observe Results Restart the Problem-Solving Process Document Facts Using Troubleshooting and Monitoring Tools Cisco Unified Serviceability Cisco Unified RTMT Performance Monitor and Data Logging Trace File Collection Troubleshooting Common Gateway and Endpoint Registration Issues IP Phone Initialization Common DHCP-Related and TFTP-Related Issues Using Ping to Cisco IP Phones Cisco Unified IP Phone Status Messages Cisco Unified IP Phone Network Configuration Additional course details: Nexus Humans Administering Cisco Unified Communications (Call Manager) (ACUCC v12.5) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Administering Cisco Unified Communications (Call Manager) (ACUCC v12.5) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Our course empowers you to handle workplace issues effectively and fairly. Learn best practices, procedures, and communication skills to maintain a harmonious and compliant workplace. Course overview Duration: 1 day (6.5 hours) This course will enable participants to manage disciplinary and grievance issues effectively. The emphasis is on the use of a structured approach where positive action and problem-solving is highlighted as a priority. The course will build knowledge, skill and confidence in handling these areas objectively, fairly and appropriately in line with policies/procedures, best practice and legal requirements. Objectives  By the end of the course you will be able to: Describe the purpose of disciplinary and grievance procedures and how these relate to relevant laws and other procedures Know your role as managers in fairly and consistently applying the procedures at the informal and formal stages Explain the grounds for disciplinary or grievance action and the need to collect, assess and present evidence Describe the structure and roles of disciplinary meetings Explain of the basis for reaching fair and reasonable decisions and possible remedies and penalties Describe the grounds and procedure for appeals Content Disciplinary Procedures Employment Contract – what an employee and employer expect and how to manage when broken. Natural Justice – ensuring ‘fair play’. Misconduct v Capability - what is the difference and which process should be used to manage both. Informal v Formal Action – understanding the processes for both informal and formal disciplinary actions. Suspensions – when, why and how to suspend an employee. Investigations – how to undertake a robust investigation and what to include in the report. Disciplinary Meeting – how to conduct the meeting, the different roles involved. Appeals – understanding how people can appeal and the process to appeal. Grievance Procedures What the law requires – what are the legal requirements for handling a grievance. Informal v Formal Action – understanding the processes for both informal and formal grievance procedures. Conducting the hearing – how to undertake a robust hearing and who should be involved. Appeals - how can people appeal and what is the process.

Elite EA/PA Forum We are delighted to announce that the Elite EA/PA Forum for Australia & New Zealand will be on the 25th of September 2025. Our workshop aims to: Enhance your influence and impact by mastering assertive communication, negotiation, and self-advocacy skills. Stay composed and solution-focused in high-pressure situations with practical tools for crisis management and clear decision-making. Embrace evolving technology by understanding how AI and automation can streamline your role and boost efficiency. Future-proof your career by building strategic value, resilience, and adaptability in an ever-changing professional landscape. Keynote Address with Q&A from the audience: What to expect from Sam's Keynote: With over 30 years supporting leaders at the highest levels, Sam Cohen brings a wealth of insight, experience, and stories (the kind she can share) to the stage. From 18 years serving within The Royal Household - including as Deputy Private Secretary and Press Secretary to Her late Majesty Queen Elizabeth II - to working with The Duke and Duchess of Sussex, running the Prime Minister’s Office at Downing Street, and serving as Chief of Staff to the global CEO of Rio Tinto, Sam’s career is a masterclass in discretion, diplomacy, and delivering at the top. In this exclusive keynote, Beyond the Role, Sam will explore how Executive Assistants don’t just support leaders - they shape leadership, drive strategy, and build legacy from behind the scenes. Join us for this rare opportunity to hear from someone who’s been at the epicentre of power - and bring your questions! The keynote will include a live Q&A, where you can ask Sam about her remarkable career, leadership insights, and how to truly excel in high-performance environments. (Don’t ask her what the Queen kept in her handbag - she’s not telling.) Sam Cohen Career Bio: Sam Cohen has spent the last 30 years working to support leaders in the public and private sectors. Sam spent 18 years serving The Royal Household, as Deputy Private Secretary to Her late Majesty Queen Elizabeth II and Press Secretary to The Queen. Sam also served as Private Secretary to The Duke and Duchess of Sussex. Following this time, Sam worked as Director of the Prime Minister’s Office at Downing Street under Boris Johnson and, most recently, was Chief of Staff to the global CEO at Rio Tinto. Source: ABC News - YouTube Channel. Facilitator - AM: The Future-Proofed Assistant: Speak Up, Stand Out & Shape Your Career Path How to reimagine your Assistant role in 2025 and beyond - How the EA role is evolving (and what Executives now expect) & why Assistants who think like strategists will be indispensable Assertiveness as an Assistant – The key to retaining your role & the difference between being ‘helpful’ and being ‘heard’ Self-Advocacy as a Career Growth Strategy – The importance of advocating for your career development, workload boundaries and recognition Own Your Professional Future - Map your career development. Whether you're an EA for life or looking to a role beyond in the future, this is for you. Ruth Kilah Career Bio: Ruth is an international executive career coach and founder of Hoxton Hyde – Executive Career Coaching & Mentoring, delivering 1:1 and group programs for experienced Executive Assistants. She specialises in helping EAs step into higher-level roles, increase their income, and expand their professional impact. With 14 years’ experience supporting C-suite executives in Australia and the UK, Ruth brings deep industry insight and a strategic approach to career development. She empowers Assistants to gain clarity on their next move, adopt a strategic mindset, communicate their value effectively, and lead their own growth conversations with confidence. A former EA turned Stakeholder Relations and Project Manager, Ruth launched Hoxton Hyde in 2018 after spotting a clear gap in the market for tailored coaching for career-driven EAs. She is a recognised member of the World Administrators Alliance and a respected thought leader in the EA space, regularly sharing insights via LinkedIn and Instagram. Ruth is also a certified fitness and wellness coach, passionate about helping Assistants achieve long-term career fulfilment through intentional development and well-being. Panel: Crisis Mode: What to do when everything goes wrong Master a step-by-step approach to prioritising and problem-solving under pressure. Strengthen emotional resilience and calm decision-making during unexpected disruptions. Learn how to communicate clearly and lead from behind in high-stress situations. Emma-Kate Bos Bio Emma-Kate works alongside the CEO at Squadron Energy, one of Australia’s leading renewable energy companies. With over 28 years of experience in Executive Assistant and Operational roles supporting business leaders in professional services, politics, membership industries, sporting and not-for-profit organisations, Emma-Kate has a deep understanding of business support roles and has managed large teams of assistants and receptionists. She is passionate about developing and mentoring team members Emma-Kate holds an Associate Degree in Law, Mini MBA and Certificate in Public Relations. Sepi Nowlands Sepi has also worked as an EO for Deloitte and spent 18 years previously as an Executive Assistant at the ATO, Law Council of Australia, Grains Research and Development Corporation and Air Services Australia. Holly Clareburt Hollie Clareburt is an experienced Executive Assistant, currently supporting the Managing Director of Microsoft New Zealand and the Chief Partner Officer. Known for her professionalism and discretion, she excels in providing high-level support in fast-paced, executive environments. Prior to Microsoft, Hollie was Executive Assistant to the Chief of Corporate & Enterprise Systems at BECA, and previously supported the CEO at SKY News New Zealand. Her career reflects a strong track record of reliability, organisation, and executive partnership. Facilitator - PM: Justin Kabbani AI Is Not Here to Replace You. It's Here to Upgrade You. We'll explore Justin's proven 3P framework: Priming – How to set up AI like a strategic advisor by feeding it context, tone and mindset Prompting – How to craft clear, structured instructions to get consistently great results Producing – How to turn AI outputs into high-leverage work that makes you stand out Your session outcomes: Real examples from admin professionals already using AI to elevate their work Prompts you can copy, adapt, and test live Interactive exercises to build confidence fast A practical challenge to implement right after the session If you’ve been overwhelmed by AI, or underwhelmed by its impact, this session will change that. You'll leave with tools you can use today, and a mindset you’ll carry forward for the rest of your career. Justin Kabbani Career Bio: Justin Kabbani is one of Australia’s most in-demand AI trainers and keynote speakers, known for making AI feel simple, powerful, and immediately useful. He’s worked with brands like Uber, Treasury Wine Estates, and Udemy, helping their teams embed AI into daily workflows, strategic planning, and executive communication. Over the past two years, Justin has trained more than 2,000 professionals across Australia and beyond, consistently earning feedback like “mind-blowing,” and “game-changing”. His signature Prime, Prompt, Produce framework has transformed how business leaders, executive assistants, marketers, and teams think, work, and communicate with AI, without needing to be “tech people.” Justin believes AI isn’t here to replace people. It’s here to take the robotic work off our plate, so we can focus on what humans do best. LinkedIn: https://www.linkedin.com/in/justinkabbani/ Website: https://justinkabbani.com/ Speed Connections Networking Session Join us for Speed Connections, a lively 30-minute networking session designed to foster meaningful connections in a fun, fast-paced environment. Every 10 minutes, attendees will be placed into new breakout rooms with small groups, giving everyone the chance to meet a diverse range of peers. Each breakout session will feature engaging prompts to spark conversations and make networking enjoyable and memorable! Who will attend this event? Executive Assistant (EA) Personal Assistant (PA) Virtual Assistant (VA) Legal Secretary Legal Executive Assistant Administrative Assistant Office Manager Health Care Office Manager Chief of Staff Additional roles may be relevant depending on role responsibilities, along with development opportunities. This workshop is open to females, male including trans women/males and non-binary professionals. Group Rate Discounts: To discuss our group rates in more detail, please email support@elite-forums.com and provide the following: Group Number (How many would like to attend) Event Date (If numerous dates, please advise if we are splitting attendees across multiple dates) Attendee Contact details (Or request our Group Rate Document. Complete and return - we'll sort the rest.) Group discounts are on request - see below group rate discount brackets: 🧩 You just need one piece to come together - to unlock your Elite Potential. 🔑

Unlock Your Filmmaking Potential with Taraq Qureshi** Discover the art of filmmaking with Taraq Qureshi, an acclaimed British producer, director, and actor. With over 20 years of experience in the film industry and a unique perspective as a disabled filmmaker, Taraq brings a wealth of knowledge and passion to his teaching. **About Taraq Qureshi:** - **Seasoned Filmmaker**: With over two decades of experience, Taraq has produced and directed numerous feature films and short films. His journey began in community theatre with a year-long course accredited by Middlesex University London in 1999. - **Industry Leader**: Founder and artistic director of the "Golden Nugget International Film Festival," which has been running for six years. In 2023, Taraq also founded the "Global Film Producers Alliance" (www.gfa.com), a platform dedicated to connecting and supporting film producers worldwide. - **Innovative Storyteller**: Taraq's notable projects include "Strictly Salsa - The Beginning," "The Chosen Ones," and "Do Not Enter." His work is marked by a deep passion for storytelling and a commitment to creating both commercially successful and niche market films. - **Mentor and Educator**: As an acting teacher, creative executive, and development coordinator, Taraq has inspired countless aspiring filmmakers to pursue their dreams and achieve success in the industry. **Why Learn from Taraq?** - **Expert Guidance**: Gain insights from a seasoned professional with a proven track record in the film industry. - **Unique Perspective**: Learn from Taraq's experiences as a disabled filmmaker, providing a fresh and inclusive approach to storytelling. - **Hands-On Learning**: Benefit from practical, real-world advice and techniques that you can apply to your own filmmaking projects. - **Community and Support**: Join a network of passionate filmmakers and industry professionals through Taraq's initiatives, including the "Golden Nugget International Film Festival" and the "Global Film Producers Alliance." **Enroll Now and Transform Your Filmmaking Journey!** Don't miss this opportunity to learn from one of the industry's most respected and innovative filmmakers. Enroll in Taraq Qureshi's online teaching course today and take the first step towards realizing your filmmaking dreams. #Master the Art of Film Directing: Enroll in Our Comprehensive 10-Day Course!** Are you passionate about storytelling? Do you dream of bringing your cinematic visions to life? Our 10-day course on Feature Film Directing is your gateway to mastering the craft and making your mark in the film industry! #### **Course Highlights:** 🎬 **Expert Instruction:** Learn from seasoned directors and industry professionals. 📜 **Script Analysis:** Break down screenplays and develop compelling characters. 🎥 **Visual Storytelling:** Master cinematography, shot composition, and visual style. 👥 **Actor Collaboration:** Discover techniques for casting and directing actors. 🎨 **Production Design:** Create immersive sets, props, and costumes. 🎧 **Sound and Music:** Enhance your film with expert sound design and music. ✂️ **Editing Mastery:** Gain hands-on experience in editing and post-production. 📣 **Marketing and Distribution:** Learn to promote and distribute your film successfully. 🌟 **Final Project:** Showcase your skills with a short film project and receive valuable feedback. #### **Who Should Enroll:** - Aspiring Directors - Film Students - Storytellers and Creatives - Film Enthusiasts #### **Why Choose Our Course:** - **Intensive Learning:** Each 90-minute session is packed with valuable insights and practical exercises. - **Hands-On Experience:** Apply what you learn with real-world projects and interactive sessions. - **Networking Opportunities:** Connect with fellow filmmakers and industry experts. - **Flexible Schedule:** Designed to fit into your busy lifestyle. #### **Ready to Start Your Directing Journey?** Don't miss this opportunity to turn your passion for film into a rewarding career. Enroll now and take the first step towards becoming a masterful film director! --- *Limited seats available. Sign up today to secure your spot!* 🎥✨ --- ### **Day 1: Introduction to Directing** - **Welcome and Course Overview:** - Introduction to the role of a film director. - Course objectives and expectations. - **History of Film Directing:** - Overview of influential directors and their contributions. - Evolution of directing styles and techniques. --- ### **Day 2: Script Analysis and Development** - **Script Breakdown:** - Understanding the screenplay. - Identifying themes, characters, and plot structure. - **Character Development:** - Techniques for creating and developing characters. - Analyzing character arcs. --- ### **Day 3: Visual Storytelling** - **Cinematography Basics:** - Shot composition and framing. - Camera movements and angles. - **Visual Style:** - Creating a visual style and tone. - Working with a cinematographer. --- ### **Day 4: Working with Actors** - **Casting:** - Techniques for casting the right actors. - Conducting auditions. - **Directing Actors:** - Techniques for effective communication. - Understanding actors' needs and processes. --- ### **Day 5: Production Design** - **Set Design:** - Understanding the importance of production design. - Working with the production designer. - **Props and Costumes:** - The role of props and costumes in storytelling. - Collaborating with the art department. --- ### **Day 6: Sound and Music** - **Sound Design:** - Basics of sound recording and mixing. - Creating an audio landscape. - **Music in Film:** - The role of music in enhancing the narrative. - Working with a composer. --- ### **Day 7: Editing and Post-Production** - **Editing Techniques:** - Understanding the editing process. - Types of cuts and transitions. - **Post-Production Workflow:** - Overview of post-production stages. - Collaborating with editors and post-production teams. --- ### **Day 8: Directing on Set** - **Pre-Production Planning:** - Creating a shooting schedule. - Conducting technical rehearsals. - **On-Set Communication:** - Managing the cast and crew. - Problem-solving on set. --- ### **Day 9: Marketing and Distribution** - **Film Festivals and Markets:** - Overview of film festivals and markets. - Strategies for submitting and promoting films. - **Distribution Channels:** - Understanding traditional and digital distribution. - Creating a distribution plan. --- ### **Day 10: Final Project and Presentation** - **Project Work:** - Finalizing the short film project. - Preparing for the presentation. - **Presentations:** - Screening of short films. - Feedback and discussion. - **Course Wrap-Up:** - Reflecting on the course experience. - Final thoughts and future steps. --- This version is condensed to fit into 90-minute sessions, ensuring each lesson is focused and impactful. Does this meet your expectations? Of course! Here's a revised version of the 10-day course, with 90-minute sessions each day: --- ### **Day 1: Introduction to Directing** - **Welcome and Course Overview:** - Introduction to the role of a film director. - Course objectives and expectations. - **History of Film Directing:** - Overview of influential directors and their contributions. - Evolution of directing styles and techniques. --- ### **Day 2: Script Analysis and Development** - **Script Breakdown:** - Understanding the screenplay. - Identifying themes, characters, and plot structure. - **Character Development:** - Techniques for creating and developing characters. - Analyzing character arcs. --- ### **Day 3: Visual Storytelling** - **Cinematography Basics:** - Shot composition and framing. - Camera movements and angles. - **Visual Style:** - Creating a visual style and tone. - Working with a cinematographer. --- ### **Day 4: Working with Actors** - **Casting:** - Techniques for casting the right actors. - Conducting auditions. - **Directing Actors:** - Techniques for effective communication. - Understanding actors' needs and processes. --- ### **Day 5: Production Design** - **Set Design:** - Understanding the importance of production design. - Working with the production designer. - **Props and Costumes:** - The role of props and costumes in storytelling. - Collaborating with the art department. --- ### **Day 6: Sound and Music** - **Sound Design:** - Basics of sound recording and mixing. - Creating an audio landscape. - **Music in Film:** - The role of music in enhancing the narrative. - Working with a composer. --- ### **Day 7: Editing and Post-Production** - **Editing Techniques:** - Understanding the editing process. - Types of cuts and transitions. - **Post-Production Workflow:** - Overview of post-production stages. - Collaborating with editors and post-production teams. --- ### **Day 8: Directing on Set** - **Pre-Production Planning:** - Creating a shooting schedule. - Conducting technical rehearsals. - **On-Set Communication:** - Managing the cast and crew. - Problem-solving on set. --- ### **Day 9: Marketing and Distribution** - **Film Festivals and Markets:** - Overview of film festivals and markets. - Strategies for submitting and promoting films. - **Distribution Channels:** - Understanding traditional and digital distribution. - Creating a distribution plan. --- ### **Day 10: Final Project and Presentation** - **Project Work:** - Finalizing the short film project. - Preparing for the presentation. - **Presentations:** - Screening of short films. - Feedback and discussion. - **Course Wrap-Up:** - Reflecting on the course experience. - Final thoughts and future steps. --- This version is condensed to fit into 90-minute sessions, ensuring each lesson is focused and impactful. Let me know if there is anything you want help with taraqqureshi@gmail.com

Elite EA/PA Forum We are delighted to announce the Elite EA/PA Forum for ANZ will be on the 25th of September 2025. Our workshop aims to: Enhance your influence and impact by mastering assertive communication, negotiation, and self-advocacy skills. Stay composed and solution-focused in high-pressure situations with practical tools for crisis management and clear decision-making. Embrace evolving technology by understanding how AI and automation can streamline your role and boost efficiency. Future-proof your career by building strategic value, resilience, and adaptability in an ever-changing professional landscape. Keynote Address with Q&A from the audience: What to expect from Sam's Keynote: With over 30 years supporting leaders at the highest levels, Sam Cohen brings a wealth of insight, experience, and stories (the kind she can share) to the stage. From 18 years serving within The Royal Household - including as Deputy Private Secretary and Press Secretary to Her late Majesty Queen Elizabeth II - to working with The Duke and Duchess of Sussex, running the Prime Minister’s Office at Downing Street, and serving as Chief of Staff to the global CEO of Rio Tinto, Sam’s career is a masterclass in discretion, diplomacy, and delivering at the top. In this exclusive keynote, Beyond the Role, Sam will explore how Executive Assistants don’t just support leaders - they shape leadership, drive strategy, and build legacy from behind the scenes. Join us for this rare opportunity to hear from someone who’s been at the epicentre of power - and bring your questions! The keynote will include a live Q&A, where you can ask Sam about her remarkable career, leadership insights, and how to truly excel in high-performance environments. (Don’t ask her what the Queen kept in her handbag - she’s not telling.) Sam Cohen Career Bio: Sam Cohen has spent the last 30 years working to support leaders in the public and private sectors. Sam spent 18 years serving The Royal Household, as Deputy Private Secretary to Her late Majesty Queen Elizabeth II and Press Secretary to The Queen. Sam also served as Private Secretary to The Duke and Duchess of Sussex. Following this time, Sam worked as Director of the Prime Minister’s Office at Downing Street under Boris Johnson and, most recently, was Chief of Staff to the global CEO at Rio Tinto. Source: ABC News - YouTube Channel. Facilitator - AM: The Future-Proofed Assistant: Speak Up, Stand Out & Shape Your Career Path How to reimagine your Assistant role in 2025 and beyond - How the EA role is evolving (and what Executives now expect) & why Assistants who think like strategists will be indispensable Assertiveness as an Assistant – The key to retaining your role & the difference between being ‘helpful’ and being ‘heard’ Self-Advocacy as a Career Growth Strategy – The importance of advocating for your career development, workload boundaries and recognition Own Your Professional Future - Map your career development. Whether you're an EA for life or looking to a role beyond in the future, this is for you. Ruth Kilah Career Bio: Ruth is an international executive career coach and founder of Hoxton Hyde – Executive Career Coaching & Mentoring, delivering 1:1 and group programs for experienced Executive Assistants. She specialises in helping EAs step into higher-level roles, increase their income, and expand their professional impact. With 14 years’ experience supporting C-suite executives in Australia and the UK, Ruth brings deep industry insight and a strategic approach to career development. She empowers Assistants to gain clarity on their next move, adopt a strategic mindset, communicate their value effectively, and lead their own growth conversations with confidence. A former EA turned Stakeholder Relations and Project Manager, Ruth launched Hoxton Hyde in 2018 after spotting a clear gap in the market for tailored coaching for career-driven EAs. She is a respected thought leader in the EA space, regularly sharing insights via LinkedIn and Instagram. Panel: Crisis Mode: What to do when everything goes wrong Master a step-by-step approach to prioritising and problem-solving under pressure. Strengthen emotional resilience and calm decision-making during unexpected disruptions. Learn how to communicate clearly and lead from behind in high-stress situations. Emma-Kate Bos Bio Emma-Kate works alongside the CEO at Squadron Energy, one of Australia’s leading renewable energy companies. With over 28 years of experience in Executive Assistant and Operational roles supporting business leaders in professional services, politics, membership industries, sporting and not-for-profit organisations, Emma-Kate has a deep understanding of business support roles and has managed large teams of assistants and receptionists. She is passionate about developing and mentoring team members Emma-Kate holds an Associate Degree in Law, Mini MBA and Certificate in Public Relations. Sepi Nowlands Sepi has also worked as an EO for Deloitte and spent 18 years previously as an Executive Assistant at the ATO, Law Council of Australia, Grains Research and Development Corporation and Air Services Australia. She is now EA and EO to the CPO. Holly Clareburt Hollie Clareburt is an experienced Executive Assistant, currently supporting the Managing Director of Microsoft New Zealand and the Chief Partner Officer. Known for her professionalism and discretion, she excels in providing high-level support in fast-paced, executive environments. Prior to Microsoft, Hollie was Executive Assistant to the Chief of Corporate & Enterprise Systems at BECA, and previously supported the CEO at SKY News New Zealand. Her career reflects a strong track record of reliability, organisation, and executive partnership. Facilitator - PM: Justin Kabbani AI Is Not Here to Replace You. It's Here to Upgrade You. We'll explore Justin's proven 3P framework: Priming – How to set up AI like a strategic advisor by feeding it context, tone and mindset Prompting – How to craft clear, structured instructions to get consistently great results Producing – How to turn AI outputs into high-leverage work that makes you stand out Your session outcomes: Real examples from admin professionals already using AI to elevate their work Prompts you can copy, adapt, and test live Interactive exercises to build confidence fast A practical challenge to implement right after the session If you’ve been overwhelmed by AI, or underwhelmed by its impact, this session will change that. You'll leave with tools you can use today, and a mindset you’ll carry forward for the rest of your career. Justin Kabbani Career Bio: Justin Kabbani is one of Australia’s most in-demand AI trainers and keynote speakers, known for making AI feel simple, powerful, and immediately useful. He’s worked with brands like Uber, Treasury Wine Estates, and Udemy, helping their teams embed AI into daily workflows, strategic planning, and executive communication. Over the past two years, Justin has trained more than 2,000 professionals across Australia and beyond, consistently earning feedback like “mind-blowing,” and “game-changing”. His signature Prime, Prompt, Produce framework has transformed how business leaders, executive assistants, marketers, and teams think, work, and communicate with AI, without needing to be “tech people.” Justin believes AI isn’t here to replace people. It’s here to take the robotic work off our plate, so we can focus on what humans do best. LinkedIn: https://www.linkedin.com/in/justinkabbani/ Website: https://justinkabbani.com/ Speed Connections Networking Session Join us for Speed Connections, a lively 30-minute networking session designed to foster meaningful connections in a fun, fast-paced environment. Every 10 minutes, attendees will be placed into new breakout rooms with small groups, giving everyone the chance to meet a diverse range of peers. Each breakout session will feature engaging prompts to spark conversations and make networking enjoyable and memorable! Who will attend this event? Executive Assistant (EA) Personal Assistant (PA) Virtual Assistant (VA) Legal Secretary Legal Executive Assistant Administrative Assistant Office Manager Health Care Office Manager Chief of Staff Additional roles may be relevant depending on role responsibilities along with development opportunities. We understand the challenge. Professional development for assistants is often undervalued, and securing budget or approval for external training can be difficult. That’s why we’ve created a ready-to-use business case template to help you justify attendance at this event and highlight the value it brings to both you and your organisation. If you need support or costings confirmed for single or group attendance, please reach out to our support team at: support@elite-forums.com You can download and edit the template below: This workshop is open to females, male including trans women/males and non-binary professionals. Group Rate Discounts: To discuss our group rates in more detail, please email support@elite-forums.com and provide the following: Group Number (How many would like to attend) Event Date (If numerous dates, please advise if we are splitting attendees across multiple dates) Attendee Contact details (Or request our Group Rate Document. Complete and return - we'll sort the rest.) Group discounts are on request - see below group rate discount brackets: 🧩 You just need one piece to come together - to unlock your Elite Potential. 🔑 Please note: All facilatators, panelists, and speakers are all PAID with applicable contracts in place. We value our speakers and want the best to ensure our attendees get the best development. Media outlets/organisations will not be permitted to attend this event.

Women in Local Government Leadership Workshop is for Local Government professionals looking to learn new skills with like-minded peers and further or advance their within Local government.

Managing teams and projects in line with a private, public or voluntary organisation's operational or departmental strategy.

Duration 2 Days 12 CPD hours This course is intended for Executives, Project Managers, Business Analysts, Business and IT stakeholders working with analysts, Quality and process engineers, technicians, corrective action coordinators or managers; supervisors, team leaders, and process operators; anyone who wants to improve their ability to solve recurring problems. Overview At the completion of this course, you should be able to:Identify the different types of tools and techniques availableApply change management successfullyReview what to look for when applying business case thinking to Root Cause AnalysisDevelop a process to systematically approach problems Problem determination skills cannot be acquired by reading a book. They mostly come from experience. After this course, you will have a general understanding of a structured problem determination approach, which you can then apply in your daily work. RCA Foundation Concepts and Objectives Section Learning Objectives Discuss Definitions ? IT Perspective Discuss What is a problem and why do they exist? Exercise 1a: Why is RCA important What is Root Cause? RCA Benefits and Approaches Exercise 1b: Why are multiple approaches important? Event and Casual Analysis Exercise 1c: Apply Event and Causal Analysis Event and Causal Analysis: Exercise 1c Worksheet RCA Tools for each approach Exercise 1D: Prepare for Case Study Section Summary and Conclusions Enhance Use of RCA Tools Why use a Particular Method Tool: Change Analysis Change Analysis Examples Exercise 2a: Apply Change Analysis Exercise 2b: Change Analysis Worksheet Tool: How to Resolve Conflict Tool: 5 Why?s Example Learning Management Problem Exercise 2b: Apply 5 Why?s Sequence-of-Events Exercise 2b: Worksheet Tool: Cause and Effect Exercise 2c: Apply Cause and Effect Exercise 2c: Cause and Effect Worksheet Tool: Fault Tree Analysis Why do we use Fault Tree Analysis? How does it work? Fault Tree Diagram Symbols Example #1 of FTA: Car Hits Object Exercise 2D: Apply Fault Tree Analysis Tool: Failure Modes and Effects Analysis (FMEA) Example: Failure Modes and Effects Analysis Exercise 2E: Apply FMEA Tool: Design / Application Review Exercise 2d: Apply Design/Application Review Section summary & conclusions Problem Resolution & Prevention Section Objectives The Secret of Solving Problems A Note about Statistical Control A Note about Fire Fighting Technique: Business Process Mapping Example: IGOE Exercise 3A: Problem as IGOE Exercise 3A: IGOE Template Technique: Lean Six Sigma and DMAIC Lean Six Sigma Benefits Exercise 3B: Apply Lean Six Sigma Importance of Understanding the Business Process The Business Process Mandate Technique: Process Modeling Graphical Notation Standard (BPMN) What is Business Process Modeling Notation (BPMN)? Benefits of BPMN Basic Components of BPMN Exercise 3C: Use BPMN to Document a Current State Technique: Business Process Maturity Model Five Levels of Maturity Exercise 3D: Appraise Business Process Maturity Level Section Summary and Conclusions Capability Improvement for RCA Section Learning Objectives Steps in Disciplined Problem Solving RCA as a RCA Process Key RCA Role Considerations Exercise 4A: Apply RCA to RCA Process Sustainable RCA Improvement Organizational Units Process Area Goals, Practices Specific and General Practices Specific Practice Examples Software Maturity Survey Exercise 4B: Apply Strengths, Weakness, Opportunities and Threats (SWOT) to RCA SWOT Analysis Worksheet Recognize the importance of the Change Management component in your RCA implementation Using the ADKAR Model to Communicate Change Review ADKAR© Model ? Awareness of the need for change Desire to participate and support the change Knowledge on how to change Ability to implement required skills and behaviors Reinforcement to sustain the change Exercise 4C: Create an Ability Checklist The ADKAR Model: Reinforcement Exercise 4D: Find two examples of how ADKAR will be different Section Summary and Conclusions Course Summary & Conclusions Plan the Proposal and Business Case Example: 1 Page Business Case Exercise 5A: Creating Action Plans Resource Guide Questions Additional course details: Nexus Humans BA17 - Advanced Root Cause Analysis training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the BA17 - Advanced Root Cause Analysis course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

We offer the most advanced “Certified Six Sigma Green Belt Course” as per the curriculum outline of The ASQ Body of Knowledge and accredited by top international Lean & Six Sigma accreditation bodies. Six Sigma Green Belt Deliverables: 22+ hours of Instructor-led interactive virtual classroom session on the weekend Access to 45+ hours of Module based Six Sigma lectures via LMS 100+ Toolkits and Project Templates for Analysis and Implementation Soft copy of Lean Six Sigma Green Belt Body of Knowledge Live Data-oriented project, with Scenario and Analysis Methodology 20+ Dummy Projects and Case studies for Lean Six Sigma Application Support via subject expert through telephonic discussion on the weekend Sample Questions and Examination Guide for Certification Preparation Pre and Post assignments for process groups and knowledge areas Project implementation support and Data visualization using MINITAB PRO CLSSGB certification examination anytime within the 90 days course duration Certification Validation Tool for third-party credentials validation PARTICULARS Duration (Hours) 1. Define Phase 22 2. Measure Phase 14 3. Analyse Phase 20 4. Improve Phase 7 5. Control Phase 7 Total Duration 70 (Hours) Introduction Become an expert in six sigma methodology by getting hands-on knowledge on DMAIC, Project Charter, Process Capability, FMEA, Sigma calculation, Test of Hypothesis, Control Charts, VSM, JIT using real case scenarios and real-life examples. Lean and DMAIC methodologies using live projects. The Six Sigma Certification is accredited by The Council for Six Sigma Certification. The certification also acknowledges the BOK outline of The American Society for Quality, USA. The course features world-class content with live projects and MINITAB PRO driven data analysis training with end to end support in project implementation by Master Black Belt Experts and Trainers. What is Six Sigma Certification? A person with Six Sigma certification has problem-solving abilities. Someone may gain Green Belt, Black Belt or Master Black Belt certification. The higher certification one attains, the more is the ability to solve complex organizational problems. Six Sigma certification is a process of individual’s knowledge validation using a classification system, generally referred to as "Belts" (Green Belt, Black Belt, Master Black Belt) This verification test individual commands over six sigma methodology and tools. The belt classification shows the position these certified individuals would occupy in an organizational structure and job roles. Six Sigma Green Belt training is especially for the future project leaders of Lean Six Sigma projects. We deliberately mix non-profit with profit participants. There will then be fun, useful discussions and knowledge exchanges during the training sessions. In addition, there are also many self-employed people who follow the LSS Green Belt training to increase their expertise as in a trimmer. What do you do to get the Six Sigma Green Belt certificate? Our Six Sigma Green Belt training consists of a number of components: Training: in an intensive training program you learn the background of Lean and Six Sigma and we put what we have learned into practice with different simulations. Extra: With our Body of Knowledge and whitepapers you place what you have learned in a theoretical framework. The program also contains various homework assignments, in which we focus, among other things, on the use of MINITAB PRO. Follow-up: During the training, you will receive an access code to an e-learning module. You can pass the substance again in an interactive way. Exam: On the last training day you will make the CLSSGB Green Belt exam. If you succeed, you will immediately receive the official Certified Lean Six Sigma Green Belt certification. Global Recognition of Your Certification: Agenda Overview of Six Sigma and the organizationSix Sigma and organizational goalsValue of six sigmaOrganizational goals and six sigma projectsOrganizational drivers and metricsLean principles in the organizationLean conceptsValue-streaming mappingDesign for six sigma (DFSS) methodologiesRoadmaps for DFSSBasic failure mode and effects analysis (FMEA)Design FMEA and process FMEA Define PhaseProject identificationProject SelectionProcess elementsBenchmarkingProcess inputs and outputsOwners and stakeholders Voice of the customer (VOC) Customer identificationCustomer dataCustomer requirements Project Management Basics Project charterProject scopeProject metricsProject planning toolsProject documentationProject risk analysisProject closureManagement and planning toolsBusiness results for projectsProcess performance CommunicationTeam dynamics and performanceTeam stages and dynamicsTeam roles and responsibilitiesTeam toolsTeam Communication Measure PhaseProcess analysis and documentationProbability and statisticsBasic probability conceptsCentral limit theorem, Statistical distributions, Collecting and summarizing dataTypes of data and measurement scalesSampling and data collection methodsDescriptive statisticsGraphical methodsMeasure Phase (contd E. Measurement system analysis (MSA) F. Process and performance capabilityProcess performance vs. process specificationsProcess capability studiesProcess capability (Cp, Cpk) and process performance (Pp, Ppk) indicesShort-term vs. long-term capability and sigma shift Analyze PhaseExploratory data analysisMulti-vari studiesCorrelation and linear regression B, Hypothesis testingBasics Tests for means, variances, and proportionsIntroduction to MINITAB Data analysis Improve Phase of Six SigmaDesign of experiments (DOE)Basic terms, DOE graphs, and plotsThe root cause analysisLean Tools 1. Waste elimination 2. Cycle-time reduction 3. Kaizen and kaizen blitz V1. Control PhaseStatistical process control (SPC)SPC BasicsRational subgroupingControl chartsControl planLean tools for process controlTotal productive maintenance (TPM)Visual factory Project Implementation & SupportMINITAB Practice and guidance for projectProject implementation supportTemplates and Toolkits application for Project workSupport on Data Project, Implementation and project completion BenefitsFrom the course Learn the principles and philosophy behind the Six Sigma technique Learn to apply statistical methods to improve business processes Design and implement Six Sigma projects in a practical scenario Learn the DMAIC process and various tools used in Six Sigma methodology Knowledge of Six Sigma Green Belt Professional enables you to understand real-world business problems, increase an organization's revenue by streamlining the process, and become an asset to an organization According to Villanova University, employers such as United Health Group, Honeywell, GE and Volkswagen have been actively seeking professionals with Six Sigma to fill a variety of positions The Training enhances your skills and enables you to perform roles like Quality Manager, Quality Analyst, Finance Manager, Supervisor, Quality Control, etc. According to Indeed.com, the national average salary for a Six Sigma Green Belt is $72,000 per year in the United States.   From the workshop Instructor LED training by Six Sigma Black Belt and Master Belt experts to make candidate learn the real scenario of six sigma tools and methodology Learn the principles and philosophy behind the Six Sigma method Dummy project by instructors to make candidate get a hands-on six sigma projects Downloadable Six Sigma PPT & Six Sigma PDF Industry Based case studies High-Quality training from an experienced trainer The Program extensively uses Minitab, specialized statistical software. It provides you with a thorough knowledge of Six Sigma philosophies and principles (including supporting systems and tools). Know about six sigma certification cost and six sigma green belt certification cost. Who should attend? The Six Sigma program is designed for professionals and students who want to develop the ability to lead process improvement initiatives. Six Sigma tools and process is widely used in all business processes. Six Sigma is applicable in all industry and in all functional areas. An indicative list of participants in our Green Belt program could include: Financial/business analyst Commodity manager Project manager Quality manager Production manager Production Engineer Business development manager Manufacturing process engineer Continuous improvement director Business managers or consultants Project manager/Program Manager Director or VP of operations CEO, CFO, CTO Certification On successful completion of the course and course requisites, the candidate will receive Internationally recognized Six Sigma Green Belt Certification. This course offers Six Sigma Certification Validation Tool for Employers Your Six Sigma Certification Validation Tool can be used by employers, clients and other stakeholders to validate the authenticity of your Six Sigma Certifications you have received. Using the programming code located on your certified LSSGB certification, one can see all your training and certification details online.

Elite EA/PA Forum We are delighted to announce the Elite EA/PA Forum for the UK & Ireland will be on the 30th of October 2025. Our workshop aims to: Enhance your influence and impact by mastering assertive communication, negotiation, and self-advocacy skills. Stay composed and solution-focused in high-pressure situations with practical tools for crisis management and clear decision-making. Embrace evolving technology by understanding how AI and automation can streamline your role and boost efficiency. Future-proof your career by building strategic value, resilience, and adaptability in an ever-changing professional landscape. Keynote Address with Q&A from the audience: What to expect from Sam's Keynote: With over 30 years supporting leaders at the highest levels, Sam Cohen brings a wealth of insight, experience, and stories (the kind she can share) to the stage. From 18 years serving within The Royal Household - including as Deputy Private Secretary and Press Secretary to Her late Majesty Queen Elizabeth II - to working with The Duke and Duchess of Sussex, running the Prime Minister’s Office at Downing Street, and serving as Chief of Staff to the global CEO of Rio Tinto, Sam’s career is a masterclass in discretion, diplomacy, and delivering at the top. In this exclusive keynote, Beyond the Role, Sam will explore how Executive Assistants don’t just support leaders - they shape leadership, drive strategy, and build legacy from behind the scenes. Join us for this rare opportunity to hear from someone who’s been at the epicentre of power - and bring your questions! The keynote will include a live Q&A, where you can ask Sam about her remarkable career, leadership insights, and how to truly excel in high-performance environments. (Don’t ask her what the Queen kept in her handbag - she’s not telling.) Sam Cohen Career Bio: Sam Cohen has spent the last 30 years working to support leaders in the public and private sectors. Sam spent 18 years serving The Royal Household, as Deputy Private Secretary to Her late Majesty Queen Elizabeth II and Press Secretary to The Queen. Sam also served as Private Secretary to The Duke and Duchess of Sussex. Following this time, Sam worked as Director of the Prime Minister’s Office at Downing Street under Boris Johnson and, most recently, was Chief of Staff to the global CEO at Rio Tinto. Source: ABC News - YouTube Channel. Facilitator - AM: Monika Turner The Confident Assistant - Speak Up, Go After What You Want & Create The Future You Deserve: Develop practical strategies to negotiate workload, boundaries, and career growth with confidence. Learn assertive communication techniques to handle challenging conversations effectively. Build self-advocacy skills to articulate your value and influence outcomes in the workplace. Monika Turner Career Bio: Monika Anna Turner is an ICF-certified Leadership and Executive coach with over seven years of experience helping professionals unlock their confidence, elevate their voice, and lead with authenticity. Before stepping into coaching, she built a successful career as a Personal Assistant, Executive Assistant, and ultimately Chief Of Staff —giving her a deep understanding of the unique challenges and strengths of support roles. Originally from Poland, Monika knows firsthand what it’s like to question your voice and your value—especially in a second language. Her journey from self-doubt to self-assurance informs everything she does today. Through her coaching, she empowers assistants and leaders alike to move beyond fear, speak up and create fulfilling careers they’re proud of. Panel Crisis Mode: What to do when everything goes wrong Master a step-by-step approach to prioritising and problem-solving under pressure. Strengthen emotional resilience and calm decision-making during unexpected disruptions. Learn how to communicate clearly and lead from behind in high-stress situations. Facilitator - PM: Justin Kabbani AI Is Not Here to Replace You. It's Here to Upgrade You. We'll explore Justin's proven 3P framework: Priming – How to set up AI like a strategic advisor by feeding it context, tone and mindset Prompting – How to craft clear, structured instructions to get consistently great results Producing – How to turn AI outputs into high-leverage work that makes you stand out Your session outcomes: Real examples from admin professionals already using AI to elevate their work Prompts you can copy, adapt, and test live Interactive exercises to build confidence fast A practical challenge to implement right after the session If you’ve been overwhelmed by AI, or underwhelmed by its impact, this session will change that. You'll leave with tools you can use today, and a mindset you’ll carry forward for the rest of your career. Justin Kabbani Career Bio: Justin Kabbani is one of Australia’s most in-demand AI trainers and keynote speakers, known for making AI feel simple, powerful, and immediately useful. He’s worked with brands like Uber, Treasury Wine Estates, and Udemy, helping their teams embed AI into daily workflows, strategic planning, and executive communication. Over the past two years, Justin has trained more than 2,000 professionals across Australia and beyond, consistently earning feedback like “mind-blowing,” and “game-changing”. His signature Prime, Prompt, Produce framework has transformed how business leaders, executive assistants, marketers, and teams think, work, and communicate with AI, without needing to be “tech people.” Justin believes AI isn’t here to replace people. It’s here to take the robotic work off our plate, so we can focus on what humans do best. LinkedIn: https://www.linkedin.com/in/justinkabbani/ Website: https://justinkabbani.com/ Speed Connections Networking Session Join us for Speed Connections, a lively 30-minute networking session designed to foster meaningful connections in a fun, fast-paced environment. Every 10 minutes, attendees will be placed into new breakout rooms with small groups, giving everyone the chance to meet a diverse range of peers. Each breakout session will feature engaging prompts to spark conversations and make networking enjoyable and memorable! Who will attend this event? Executive Assistant (EA) Personal Assistant (PA) Virtual Assistant (VA) Legal Secretary Legal Executive Assistant Administrative Assistant Office Manager Health Care Office Manager Chief of Staff Additional roles may be relevant depending on role responsibilities along with development opportunities. This workshop is open to females, male including trans women/males and non-binary professionals. Group Rate Discounts To discuss our group rates in more detail, please email support@elite-forums.com and provide the following: Group Number (How many would like to attend) Event Date (If numerous dates, please advise if we are splitting attendees across multiple dates) Attendee Contact details (Or request our Group Rate Document. Complete and return - we'll sort the rest.) Group discounts are on request - see below group rate discount brackets: 🧩 You just need one piece to come together - to unlock your Elite Potential. 🔑 Media outlets/organisations will not be permitted to attend this event.