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Duration 2 Days 12 CPD hours This course is intended for This course is intended for anyone who is responsible for day-to-day management of many FortiGate devices via the FortiManager platform. Overview Describe capabilities of FortiManager Add FortiGate devices to Device Manager and import their running configuration Use provisioning templates and scripts for device-level changes across many devices Identify the synchronization states Manage the revision history of managed devices Offer a local FortiGuard Distribution Server to your Fortinet devices Deploy administrative domains (ADOMs) to support multiple customers on a single FortiManager Manage firewall policies across multiple FortiGate devices using policy packages with shared and dynamic objects Deploy policies and objects from the global ADOM to multiple ADOMs Explain high availability, backup, and recovery options for FortiManager Compare methods for centrally managing IPsec VPNs Explain the restricted ''admin'' profile and API high-level usage Use workspaces and workflow mode Identify steps to replace a managed FortiGate device Manage FortiGate devices' firmware centrally In this 2-day class, you will learn the fundamentals of using FortiManager for centralized network administration of many FortiGate devices. Example use cases include large enterprise and carrier networks. Course Outline Module1 - Introduction and Initial Configuration Module2 - Administration and Management Module3 - Device Registration Module4 - Device Level Configuration and Installation Module5 - Policy and Objects Module6 - Manager Panes Module7 - Diagnostics and Troubleshooting Module8 - Advanced Configuration Additional course details: Nexus Humans FortiManager training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the FortiManager course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for Cisco Unified Communications system channel partners and resellers. • System and technical support engineers. • Customers who are deploying and maintaining Cisco Unified CCE solution products. Overview Upon completing this course, the learner will be able to meet these overall objectives: • Understand CCE solutions, architecture, solution options, deployment models, integrated features and call flow options. • Apply advanced scripting principles using the expression editor and custom functions and implement silent monitoring and recording. • Understand Cisco Finesse administration and how to set up reason/wrap-up codes, desktop layout, custom variables, and workflow applications and implement Finesse IP Phone Agent. • Understand and implement VoiceXML applications and configure access to an external database via the VXML Server. • Understand the concepts behind translation routing to include when, why, and how to implement translation routing in a Cisco Unified CCE or traditional ICM environment. • Implement Cisco Unified CCE Options including Cisco Outbound dialing, Courtesy Callback, Agent Greeting/Whisper announcements, and Mobile Agent. • Understand advanced CUIC reporting concepts including administration, importing reports, and custom reporting. Helps prepare learners to implement more advanced functions and options in the Cisco Unified CCE environment. Cisco Unified Contact Center Enterprise Overview Lesson 1: Presenting Cisco Unified Contact Center Enterprise Lesson 2: Cisco Unified CCE Core Components Lesson 3: Cisco Unified CCE Options Lesson 4: Basic Call Flow Models Implementing Business Rules Lesson 1: Advanced Scripting and Routing Lesson 2: ICM Scripting Variables, Expressions, Formulas and Functions Lesson 3: Silent Monitoring and Recording Lesson 4: Advanced CVP Configurations Using Finesse Administration Lesson 1: Finesse Overview Lesson 2: Finesse Administration Lesson 3: Finesse IP Phone Agent Using CVP VoiceXML Applications Lesson 1: Basic VoiceXML Functionality Lesson 2: Using Call Studio Lesson 3: ICM Scripting for VoiceXML Applications Translation Routing Lesson 1: Traditional Translation Routing Lesson 2: Translation Routing to CVP Configuring Cisco Unified CCE Options Lesson 1: Cisco Outbound Option Lesson 2: Courtesy Callback Lesson 3: Agent Greeting/Whisper Announcements Lesson 4: Mobile Agent CUIC Reporting for the Advanced User Lesson 1: CUIC Overview Lesson 2: CUIC Administration Lesson 3: Importing and Using CVP Reports Lesson 4: Custom Reporting

Duration 5 Days 30 CPD hours This course is intended for Linux system administrators, virtualization administrators, and hybrid infrastructure engineers interested in deploying large-scale virtualization solutions and managing virtual servers in their datacenters, based on the Red Hat Virtualization open virtualization management platform. Overview As a result of completing this offering, you should be able to create and deploy Red Hat Virtualization and virtual servers. Using a single, full-service management interface, Red Hat Virtualization Manager, you will be able to configure, manage, and migrate systems within the virtualization environment. In this course you will develop the skills needed to deploy, administer, and operate virtual machines in your organization using Red Hat© Virtualization. Through numerous hands-on exercises, you will demonstrate the ability to deploy and configure the Red Hat Virtualization infrastructure and use it to provision and manage virtual machines. This offering also prepares you for the Red Hat Certified Specialist in Virtualization exam.This course is based on Red Hat Enterprise Virtualization 4.3 and Red Hat Enterprise Linux© 7.6 and 8, as well as Red Hat Hyperconverged Infrastructure for Virtualization 1.6.This course covers the same material as RH318, but includes the Red Hat Certified Specialist in Virtualization exam (EX318). Red Hat Virtualization overview Explain the purpose and architecture of Red Hat Virtualization. Install and configure Red Hat Virtualization Install a minimal Red Hat Virtualization environment and use it to create a virtual machine. Create and manage datacenters and clusters Organize hypervisors into groups using datacenters and clusters. Manage user accounts and roles Configure user accounts using a central directory service, then use roles to assign access to resources based on job responsibilities. Adding physical hosts Add additional Red Hat Virtualization hosts automatically, and move and remove hosts from datacenters as needed. Scale Red Hat Virtualization infrastructure Add Red Hat Virtualization hosts automatically, configure Red Hat Enterprise Linux hosts when appropriate, and move and remove hosts from data centers as needed. Manage Red Hat Virtualization networks Separate network traffic into multiple networks on one or more interfaces to improve the performance and security of Red Hat Virtualization. Manage Red Hat Virtualization storage Create and manage data and ISO storage domains. Deploy and manage virtual machines Operate virtual machines in the Red Hat Virtualization environment. Migrate virtual machines Migrate and control automatic migration of virtual machines. Manage virtual machine images Manage virtual machine snapshots and disk images. Automating virtual machine deployment Automate deployment of virtual machines by using templates and cloud-init. Back up and upgrade Red Hat Virtualization Back up, restore, and upgrade the software in a Red Hat Virtualization environment. Explore high-availability practices Explain procedures to improve the resilience and reliability of Red Hat Virtualization by removing single points of failure and implementing high-availability features. Perform comprehensive review Demonstrate skills learned in this course by installing and configuring Red Hat Virtualization; using the platform to create and manage virtual machines; and backing up and updating components of Red Hat Virtualization.

Duration 2 Days 12 CPD hours This course is intended for This course is intended for individuals who want to gain an indepth knowledge of formatting documents using Word. Overview Upon successful completion of this course, students will be able to create and modify documents by using Microsoft Office Word 2016/365/2019. In this course, students will create, edit, and enhance technical documents using Microsoft Office Word 2016/365/2019. Formatting Text and Paragraphs Apply Character Formatting Control Paragraph Layout Aligh Text Using Tabs Display Text in Bulleted or Numbered Lists Working More Efficiently Make Repetitive Edits Apply Repetitive Formatting Use Styles to Streamline Repetitive Formatting Tasks Customize the Word Environment Managing Lists Sort a List Format a List Adding Tables Insert a Table Modify a Table Format a Table Inserting Graphic Objects Insert Symbols and Special Characters Add Images to a Document Controlling Page Appearance Add Headers and Footers Control Page Layout Add a Watermark Preparing to Publish Check Spelling, Grammar, and Readability Previw and Print Documents Use Research Tools Customizing Formats Using Styles and Themes Create and Modify Text Styles Cerate Custom List or Table Styles Apply Document Themes Inserting Content Using Quick Parts Insert Building Blocks Create and Modify building Blocks Insert Fields Using Quick Parts Using Templates to Automate Document Formatting Create a Document Using a Template Create and Modify a Template Manage Templates with the Template Organizer Controlling the Flow of a Document Control Paragrpah Flow Insert Section Breaks Insert Columns Managing Long Documents Insert Blank and Cover Pages Insert an Index Insert a Table of Contents Insert an Anchillary Table Manage Outlines Create a Master Document Manipulating Images Integrate Pictures and Text Adjust Image Appearance Adding Document References and Links Add Captions Add Cross-References Add Bookmarks Add Hyperlinks Insert Footnotes and Endnotes Add Citations and a Bibilography Additional course details: Nexus Humans Formatting Technical Documents Using Microsoft for Office 365 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Formatting Technical Documents Using Microsoft for Office 365 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for The primary audience for this course is as follows: WebEx Board Power Users Network Video Administrators Collaboration Administrators Network Video Engineer Voice/UC/Collaboration/Communications Engineer Collaboration Tools Engineer Collaboration Sales/Systems Engineer DesignHTMLPreview Overview Overview of Cisco WebEx Boards Setting up and configuring WebEx Board Using WebEx Teams Board Troubleshooting WebEx Team Boards WebEx Teams API   This is a one-day instructor-led course that teaches the students how to Administer and Use a WebEx Team Board for Collaboration Teams. Overview of Cisco WebEx Board Introducing the WebEx Board WebEx Board Capabilities WebEx Board Considerations WebEx Board 55 WebEx Board 70 WebEx Board 85 Setting up and Configuring WebEx Board Unpacking WebEx Boards Mounting options for the WebEx Board Webex Board Touch 10 Support Audio Arrays for Webex Board Cisco WebEx Board Pen WebEx Board Easy Installation WebEx Board Activation WebEx Board Registration to Cloud WebEx Board Registration to CUCM Software Updates Setting up email for annotation and White boarding Using the WebEx Board as a Digital Signage Setup Branding on the WebEx Boards Reset to Factory Default User Interface -Device Settings -Call Quality -Check health and Services -Check Camera Using the WebEx Board Using the WebEx Board as Standalone Conference unit Using the WebEx Board with WebEx Teams app Pairing WebEx Teams app with the WebEx Board Making Calls with the WebEx Board Whiteboarding with the WebEx Board Collaborating with WebEx Board Using Wireless sharing Using WebEx Board attach to a WebEx teams space WebEx Board Companion Mode Troubleshooting the WebEx Board On-Screen Diagnostics Camera Check Media Quality Web Interface Web Interface ? Diagnostics Web Interface ? Monitoring Calls Web Interface ? Call Control Web Interface ? System Logs Web Interface ? Call Logs Troubleshooting Registration Troubleshooting Connectivity Labs Installing WebEx Teams Application Setup WebEx Board Configuring WebEx Board Configure advanced settings Configuring Conferences with WebEx Boards Making calls with WebEx Boards Joining Spaces With WebEx Boards Whiteboarding WebEx Board Sessions Annotating WebEx Board sessions Monitor WebEx Board Sessions Troubleshooting WebEx Board Sessions

Duration 3 Days 18 CPD hours This course is intended for Technology Consultant System Administrator Application Consultant Overview This course will prepare you to: Set up SLT configurations, replicate data into different targets (such as SAP HANA, SAP BW or Central Finance) and monitor the data replication. In this course, you will learn how to use the trigger based real time data replication technology of the SAP LT Replication Server (SLT). SAP Landscape Replication Server Overview Explaining Positioning and Key Concepts Identifying Use Cases Understanding SLT as Part of the DMIS Product Family SAP Landscape Transformation Server Introduction Understanding the Architectural Concept Explaining the Landscape Strategy and Sizing Aspects Outlining the SLT Installation Procedure Replication to SAP HANA Setting Up Data Replication Executing Data Replication Understanding Advanced Replication Settings Outlining Operations and Monitoring Describing SLT Handling in Special Cases Replication to SAP BW Providing a Scenario Overview Explaining Open Data Provisioning (ODP) Describing Table-Based Replication Comparing Table-Based Replication and ODP Replication to SAP Data Services Explaining SAP Data Services and Architecture Describing the Setup of Replication to SAP Data Services Replication to ABAP Systems Describing the Architecture for Replication into an ABAP System Outlining the Setup for Replication into an ABAP System Replication to Non-SAP Databases Describing the Architecture for Replication to Non-SAP Databases Understanding the Setup of ABAP to Non-ABAP Replication Replication to Central Finance Describing the Architecture for Replication to Central Finance Understanding the Setup and Configuration of Replication to Central Finance SAP Landscape Transformation Replication Server Summary Providing a Summary of the SAP Landscape Transformation Replication Server SAP Landscape Transformation Replication Server 3.0 and Recent Updates Outlining SAP Landscape Transformation Replication Server 3 Updates Additional course details: Nexus Humans SAP Real-time Replication with SAP LT Replication Server (SLT100) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the SAP Real-time Replication with SAP LT Replication Server (SLT100) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for Linux Professional Institute Certification (LPIC-2) 202 training is suitable for individuals with roles of: System administrator Network administrator Technician DevOps Overview Upon successful completion of this course, students will be able to: configure BIND to function as an authoritative and as a recursive, caching-only DNS server install and configure a web server install and configure a proxy server, including access policies, authentication and resource usage set up a Samba server for various clients configure a DHCP server configure PAM to support authentication using various available methods perform queries and updates to an LDAP server configure a basic OpenLDAP server including knowledge of LDIF format and essential access controls manage an e-mail server, including the configuration of e-mail aliases, e-mail quotas and virtual e-mail domains configure an FTP server for anonymous downloads and uploads receive security alerts from various sources, install, configure and run intrusion detection systems and apply security patches and bugfixes configure a VPN (Virtual Private Network) and create secure point-to-point or site-to-site connections. This course prepares students to take the 202 exam of the LPI level 2 certification. To gain LPIC-2 certification, an individual should have an active LPIC-1 certification. Domain Name Server Basic DNS server configuration Create and maintain DNS zones Securing a DNS server HTTP Services Basic Apache configuration Apache configuration for HTTPS Implementing Squid as a caching proxy Implementing Nginx as a web server and a reverse proxy File Sharing Samba Server Configuration NFS Server Configuration Network Client Management DHCP configuration PAM authentication LDAP client usage Configuring an OpenLDAP server E-Mail Services Using e-mail servers Managing E-Mail Delivery Managing Mailbox Access System Security Configuring a router Managing FTP servers Secure shell (SSH) Security tasks OpenVPN Additional course details: Nexus Humans Linux Professional Institute Certification (LPIC-2) 202 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Linux Professional Institute Certification (LPIC-2) 202 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours Overview Understand problems and the creative problem solving processIdentify types of information to gather and key questions to ask in problem solving Identify the importance of defining a problem correctlyIdentify and use four different problem definition toolsWrite concrete problem statementsUse basic brainstorming tools to generate ideas for solutionsEvaluate potential solutions against criteria, including cost/benefit analysis and group votingPerform a final analysis to select a solutionUnderstand the roles that fact and intuition play in selecting a solutionUnderstand the need to refine the shortlist and redefine itUnderstand how to identify the tasks and resources necessary to implement solutionsEvaluate and adapt solutions to reality This workshop will give students an overview of the creative problem solving process, as well as key problem solving tools that they can use every day. Skills such as brainstorming, information gathering, & analyzing data will be covered during class. Getting Started Workshop Objectives The Problem Solving Method What is a Problem? What is Creative Problem Solving? What are the Steps in the Creative Solving Process? Case Study Module Two: Review Questions Information Gathering Understanding Types of Information Identifying Key Questions Methods of Gathering Information Case Study Module Three: Review Questions Problem Definition Defining the Problem Determining Where the Problem Originated Defining the Present State and the Desired State Stating and Restating the Problem Analyzing the Problem Writing the Problem Statement Case Study Module Four: Review Questions Preparing for Brainstorming Identifying Mental Blocks Removing Mental Blocks Stimulating Creativity Case Study Module Five: Review Questions Generating Solutions (I) Identifying Mental Blocks Removing Mental Blocks Stimulating Creativity Case Study Module Five: Review Questions Generating Solutions (II) The Morphological Matrix The Six Thinking Hats The Blink Method Case Study Module Seven: Review Questions Analyzing Solutions Developing Criteria Analyzing Wants and Needs Using Cost/Benefit Analysis Case Study Module Eight: Review Questions Selecting a Solution Doing a Final Analysis Paired Comparison Analysis Analyzing Potential Problems Case Study Module Nine: Review Questions Planning Your Next Steps Identifying Tasks Identifying Resources Implementing, Evaluating, and Adapting Case Study Module Ten: Review Questions Creating a Performance Plan Planning the Follow-Up Meeting Celebrating Successes Identifying Improvements Case Study Module Eleven: Review Questions Wrapping Up Words from the Wise Lessons Learned

Duration 3 Days 18 CPD hours This course is intended for This course is intended for: Solutions Architects and Engineers who perform cloud migrations IT Project Managers who are involved in projects related to migrating existing workloads to the AWS Cloud Overview This course is designed to teach you how to: Explain the various cloud migration strategies Assess cloud migration readiness Discover your portfolio and plan for migration Plan and design your application migration strategy Perform and validate application migration to the cloud Optimize your applications and operations after migrating to the cloud Migrating to AWS focuses on planning and migrating existing workloads to the AWS Cloud. The course covers various cloud migration strategies with a detailed discussion on each phase of the migration process, including portfolio discovery, application migration planning and design, migration execution, and post-migration validation and application optimization. This course is designed for Solutions Architects and Engineers who perform cloud migrations, have an understanding of core AWS services and design patterns covered in Architecting on AWS. This course is also available to IT project managers involved in the planning of those migrations who have completed AWS Technical Essentials Module 1: Migrating to AWS ? Overview Migration process 'Mental Model' Cloud Migration Strategies Comparing Cloud Migration Strategies Cloud Center of Excellence (CoE) Cloud Migration Readiness Assessment AWS Cloud Migration Process Group activity: Creating a high-level migration plan Module 2: Discovery and analysis Migration Process Roadmap AWS Migration Methodology AWS Application Discovery Service Portfolio Analysis Hands-on lab 1: Performing discovery Module 3: Migration planning and design (part I) AWS Migration Hub Pricing and Availability Process Group activity: Creating a detailed migration plan Module 3: Migration planning and design (continued) Application migration ordering Application prioritization criteria Defining success criteria Migration methodology Designing for migration Module 4: Migration, integration, and validation Migration considerations Data migration AWS Snow Services AWS Data Migration Service (DMS) Server migration Demonstration: Server migration service Hands-on lab 2 : Migrating databases to AWS EC2 Hands-on lab 3 : Migrating databases to Amazon Aurora Module 5: Operations and optimization On premises vs. cloud IT operations Optimizing in the AWS Cloud Case study: Optimizing an application

Duration 2 Days 12 CPD hours This course is intended for Executives, Project Managers, Business Analysts, Business and IT stakeholders working with analysts, Quality and process engineers, technicians, corrective action coordinators or managers; supervisors, team leaders, and process operators; anyone who wants to improve their ability to solve recurring problems. Overview At the completion of this course, you should be able to:Identify the different types of tools and techniques availableApply change management successfullyReview what to look for when applying business case thinking to Root Cause AnalysisDevelop a process to systematically approach problems Problem determination skills cannot be acquired by reading a book. They mostly come from experience. After this course, you will have a general understanding of a structured problem determination approach, which you can then apply in your daily work. RCA Foundation Concepts and Objectives Section Learning Objectives Discuss Definitions ? IT Perspective Discuss What is a problem and why do they exist? Exercise 1a: Why is RCA important What is Root Cause? RCA Benefits and Approaches Exercise 1b: Why are multiple approaches important? Event and Casual Analysis Exercise 1c: Apply Event and Causal Analysis Event and Causal Analysis: Exercise 1c Worksheet RCA Tools for each approach Exercise 1D: Prepare for Case Study Section Summary and Conclusions Enhance Use of RCA Tools Why use a Particular Method Tool: Change Analysis Change Analysis Examples Exercise 2a: Apply Change Analysis Exercise 2b: Change Analysis Worksheet Tool: How to Resolve Conflict Tool: 5 Why?s Example Learning Management Problem Exercise 2b: Apply 5 Why?s Sequence-of-Events Exercise 2b: Worksheet Tool: Cause and Effect Exercise 2c: Apply Cause and Effect Exercise 2c: Cause and Effect Worksheet Tool: Fault Tree Analysis Why do we use Fault Tree Analysis? How does it work? Fault Tree Diagram Symbols Example #1 of FTA: Car Hits Object Exercise 2D: Apply Fault Tree Analysis Tool: Failure Modes and Effects Analysis (FMEA) Example: Failure Modes and Effects Analysis Exercise 2E: Apply FMEA Tool: Design / Application Review Exercise 2d: Apply Design/Application Review Section summary & conclusions Problem Resolution & Prevention Section Objectives The Secret of Solving Problems A Note about Statistical Control A Note about Fire Fighting Technique: Business Process Mapping Example: IGOE Exercise 3A: Problem as IGOE Exercise 3A: IGOE Template Technique: Lean Six Sigma and DMAIC Lean Six Sigma Benefits Exercise 3B: Apply Lean Six Sigma Importance of Understanding the Business Process The Business Process Mandate Technique: Process Modeling Graphical Notation Standard (BPMN) What is Business Process Modeling Notation (BPMN)? Benefits of BPMN Basic Components of BPMN Exercise 3C: Use BPMN to Document a Current State Technique: Business Process Maturity Model Five Levels of Maturity Exercise 3D: Appraise Business Process Maturity Level Section Summary and Conclusions Capability Improvement for RCA Section Learning Objectives Steps in Disciplined Problem Solving RCA as a RCA Process Key RCA Role Considerations Exercise 4A: Apply RCA to RCA Process Sustainable RCA Improvement Organizational Units Process Area Goals, Practices Specific and General Practices Specific Practice Examples Software Maturity Survey Exercise 4B: Apply Strengths, Weakness, Opportunities and Threats (SWOT) to RCA SWOT Analysis Worksheet Recognize the importance of the Change Management component in your RCA implementation Using the ADKAR Model to Communicate Change Review ADKAR© Model ? Awareness of the need for change Desire to participate and support the change Knowledge on how to change Ability to implement required skills and behaviors Reinforcement to sustain the change Exercise 4C: Create an Ability Checklist The ADKAR Model: Reinforcement Exercise 4D: Find two examples of how ADKAR will be different Section Summary and Conclusions Course Summary & Conclusions Plan the Proposal and Business Case Example: 1 Page Business Case Exercise 5A: Creating Action Plans Resource Guide Questions Additional course details: Nexus Humans BA17 - Advanced Root Cause Analysis training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the BA17 - Advanced Root Cause Analysis course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.