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Duration 5 Days 30 CPD hours This course is intended for This course is intended for those who provide site collection and site administration and are power users or IT professionals who are tasked with supporting or working within the SharePoint 2016 environment on premise and/or in Office 365. Overview After completing this course, students will be able to: - Design and implement a company portal structure using SharePoint 2016 objects including sites, libraries, lists and pages - Explain the role of security and permissions throughout SharePoint 2016 - Implement guidelines for consistency in building a company portal to aid in the day-to-day administration of content in SharePoint 2016 - Enhance the design and content of a company portal using SharePoint 2016 pages and web parts - Explain the importance of governance for the planning and managing future growth of the - SharePoint 2016 implementation - Identify options to integrate data from other systems such as Microsoft Office, as well as preserve existing data - Explain the role of social networking in SharePoint 2016 and its impact on collaboration This course is intended for power users and IT professionals who are tasked with working within the SharePoint 2016 environment and conduct site collection and site administration. Getting Started with SharePoint 2016 Exploring SharePoint 2016 Site Collection and Site Administrator Roles Defining SharePoint Terminology Navigating a SharePoint Site Interacting with the Ribbon Creating and Editing Basic Content What is Metadata? Versions of SharePoint Standard Enterprise O365 Building a Site Collection with Apps The Structure of SharePoint Creating a Site What does a site template come with? Defining SharePoint Apps Customizing Lists and Libraries Creating/Managing Lists and Libraries through SharePoint Designer Explaining Views on Lists and Libraries Creating Views in Lists and Libraries Modifying Navigation Turning Site Features On/Off Reorganizing a Site using Site Content and Structure feature Lab 1: Creating a Structured Company Portal Lab 2: Creating a List Using SharePoint Designer (Optional) Creating Consistency across Sites Defining Site Columns Defining Content Types Implementing a Taxonomy Using Templates to Promote Consistency Lab 1: Creating Site Columns and Content Types Lab 2: Implementing a Taxonomy Lab 3: Configuring the Content Organizer SharePoint Permissions Explaining Permissions and Security in SharePoint Creating SharePoint Groups Managing Permissions within SharePoint Sharing versus Traditional Security Sharing as different permission levels Lab 1: Managing Permissions in SharePoint Working with Pages and Web Parts Changing the Appearance of the Portal Editing a Page wiki web part Working with Web Parts and App Parts App Parts Content Search Web Part Relevant Documents Content query Table of Contents Pictures Web Part Connections Filter web parts Web parts with Targeting Audience Lab 1: Adding and Configuring Web Parts Lab 2: Connecting Web Parts Lab 3: Applying Themes to Your Company Portal Document and Records Management Basic Content Approval Versioning Check In/Out Holds Retention Policy Document ID Content Organizer Compliance Policy Center Site Template EDiscovery Records Center Lab 1: Working with Advanced Document Management Features Lab 2: Leveraging Records Management to Preserve Data Workflow Alerts Out of the Box Workflow Activating Workflow Features Approval Workflow Creating a Workflow in SharePoint Designer Lab 1: Creating an Approval Workflow from SharePoint Lab 2: Creating a Custom Workflow in SharePoint Designer (Optional) Office Integration Outlook Calendar Contacts Excel Word PowerPoint OneDrive for Business OneNote Access Lab 1: Importing and Exporting Excel Data with SharePoint Lab 2: Linking Outlook and SharePoint Creating Publishing Sites Why use a publishing site? Publishing Pages Enabling Web Content Management Managing the Structure of Web Content Navigating a Site Using Managed Metadata Lab 1: Creating a Rich Publishing Sit Lab 2: Configuring a Publishing Approval Process Lab 3: Implementing a Managed Navigation Site Bridging the Social Gap My Sites Configuring Social Features in SharePoint Posts, Tags and Mentions Creating a Community Site Lab 1: Designing a Social Experience in SharePoint 2016 Lab 2: Creating a Community Site Finding Information Using Search Exploring the Search Features in SharePoint Configuring Search Settings Search Analytics Search Visibility Lab 1: Configuring an Advanced Search Center Planning a Company Portal Using SharePoint Defining SharePoint Governance Working with Information Architecture Implementing Site Hierarchies Discussing the Execution of Governance Site Collection Administrator Settings Exploring Settings for Site Collection Administrators Exploring Settings for Site Administrators Site Closure Policies Additional course details: Nexus Humans 55234 SharePoint 2016 Site Collections and Site Owner Administration training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the 55234 SharePoint 2016 Site Collections and Site Owner Administration course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for This course is geared for Python experienced developers, analysts or others who are intending to learn the tools and techniques required in building various kinds of powerful recommendation systems (collaborative, knowledge and content based) and deploying them to the web. Overview This skills-focused combines engaging lecture, demos, group activities and discussions with machine-based student labs and exercises.. Our engaging instructors and mentors are highly-experienced practitioners who bring years of current, modern 'on-the-job' modern applied datascience, AI and machine learning experience into every classroom and hands-on project. Working in a hands-on lab environment led by our expert instructor, attendees will Understand the different kinds of recommender systems Master data-wrangling techniques using the pandas library Building an IMDB Top 250 Clone Build a content-based engine to recommend movies based on real movie metadata Employ data-mining techniques used in building recommenders Build industry-standard collaborative filters using powerful algorithms Building Hybrid Recommenders that incorporate content based and collaborative filtering Recommendation systems are at the heart of almost every internet business today; from Facebook to Net?ix to Amazon. Providing good recommendations, whether its friends, movies, or groceries, goes a long way in defining user experience and enticing your customers to use your platform.This course shows you how to do just that. You will learn about the different kinds of recommenders used in the industry and see how to build them from scratch using Python. No need to wade through tons of machine learning theory?you will get started with building and learning about recommenders as quickly as possible. In this course, you will build an IMDB Top 250 clone, a content-based engine that works on movie metadata. You will also use collaborative filters to make use of customer behavior data, and a Hybrid Recommender that incorporates content based and collaborative filtering techniques. Students will learn to build industry-standard recommender systems, leveraging basic Python syntax skills. This is an applied course, so machine learning theory is only used to highlight how to build recommenders in this course. Getting Started with Recommender Systems Technical requirements What is a recommender system? Types of recommender systems Manipulating Data with the Pandas Library Technical requirements Setting up the environment The Pandas library The Pandas DataFrame The Pandas Series Building an IMDB Top 250 Clone with Pandas Technical requirements The simple recommender The knowledge-based recommender Building Content-Based Recommenders Technical requirements Exporting the clean DataFrame Document vectors The cosine similarity score Plot description-based recommender Metadata-based recommender Suggestions for improvements Getting Started with Data Mining Techniques Problem statement Similarity measures Clustering Dimensionality reduction Supervised learning Evaluation metrics Building Collaborative Filters Technical requirements The framework User-based collaborative filtering Item-based collaborative filtering Model-based approaches Hybrid Recommenders Technical requirements Introduction Case study and final project ? Building a hybrid model Additional course details: Nexus Humans Building Recommendation Systems with Python (TTAI2360) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Building Recommendation Systems with Python (TTAI2360) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course are Developers, Developer Consultants, Help Desk/COE Support, and Program/Project Managers. Overview Understand the concepts of object-oriented programmingDevelop business applications with ABAP Objects In this course, students will gain an understanding of the concepts of object-oriented programming and develop business applications with ABAP Objects. Introduction to Object-Oriented Programming Explaining the Object-Oriented Programming Model Analyzing and Designing with Unified Modeling Language (UML) Fundamental Object-Oriented Syntax Creating Local Classes Creating Objects Accessing Methods and Attributes Implementing Constructors in Local Classes Implementing Class Constructors in Local Classes Inheritance and Casting Implementing Inheritance Implementing Upcasts Using Inheritance Implementing Polymorphism Using Inheritance Implementing Downcasts Using Inheritance Interfaces and Casting Defining and Implementing Local Interfaces Implementing Polymorphism Using Interfaces Integrating Class Models Using Interfaces Object-Oriented Events Implementing Events in Local Classes Implementing Events in Local Interfaces Object-Oriented Repository Objects Creating Global Classes Defining and Implementing Global Interfaces Implementing Inheritance in Global Classes ABAP Object-Oriented Examples Using the ABAP List Viewer (ALV) Describing Business Add-Ins (BAdIs) Global Classes in ABAP Development Tools Developing Eclipse-Based ABAP Programs Class-Based Exceptions Explaining Class-Based Exceptions Defining and Raising Exceptions Implementing Advanced Exception Handling Techniques Unit Testing Unit Testing with ABAP Unit Object-Oriented Design Patterns Implementing Advanced Object-Oriented Techniques Implementing the Singleton Pattern Implementing Factory Classes Using Friendship Implementing Persistent Objects Runtime Type Services Using Runtime Type Identification (RTTI) Creation of a Comprehensive Object-Oriented Application Developing a Comprehensive Object-Oriented Application Additional course details: Nexus Humans BC401 SAP ABAP Objects training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the BC401 SAP ABAP Objects course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Managers of software development Software team leads Specialists in software development processes and quality assurance Overview An understanding of how to maintain a regular cadence when delivering working software during each iterationGaining a practical appreciation on how to follow the team approach; start as a team, finish as a teamKnowledge and understanding of Agile principles with context on why they are so important for each teamEmbracing planning from Vision down to Daily activities, recognizing the value of continuous planning over following a planBuilding a backlog of prioritized stories that provide emergent requirements for analysis that also fosters customer engagement and understandingAn engaging technique for more effective estimating (planning poker) and become more accurate by being less preciseKnowledge of pulling together Agile release plans that connect you back to business expectations ? including hard date commitments and fixed price models This boot camp-style workshop prepares you to manage, lead, or participate on Scrum projects by learning how to apply the practices of Scrum on an actual project. This boot camp-style workshop prepares you to manage, lead, or participate on Scrum projects by learning how to apply the practices of Scrum on an actual project. Additional course details: Nexus Humans BA16 - Managing Software Projects Using Scrum training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the BA16 - Managing Software Projects Using Scrum course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Administrators Overview Please refer to course overview This offering covers the fundamental concepts of installing and configuring IBM Cognos Analytics, and administering servers and content, in a distributed environment. In the course, participants will identify requirements for the installation and configuration of a distributed IBM Cognos Analytics software environment, implement security in the environment, and manage the server components. Students will also monitor and schedule tasks, create data sources, and manage and deploy content in the portal and IBM Cognos Administration. Introduction to IBM Cognos Analytics administration IBM Cognos Analytics components Administration workflow IBM Cognos Administration IBM Cognos Configuration Identify IBM Cognos Analytics architecture Features of the IBM Cognos Analytics architecture Examine the multi-tiered architecture, and identify logging types and files Examine IBM Cognos Analytics servlets Performance and installation planning Balance the request load Configure IBM Cognos Analytics Secure the IBM Cognos Analytics environment Identify the IBM Cognos Analytics security model Define authentication in IBM Cognos Analytics Define authorization in IBM Cognos Analytics Identify security policies Secure the IBM Cognos Analytics environment Administer the IBM Cognos Analytics server environment Administer IBM Cognos Analytics servers Monitor system performance Manage dispatchers and services Tune system performance, and troubleshoot the server Audit logging Dynamic cube data source administration workflow Manage run activities View current, past, and upcoming activities Manage schedules Manage content in IBM Cognos Administration Data sources and packages Manage visualizations in the library Deployment Other content management tasks Examine departmental administration capabilities Create and manage team members Manage activities Create and manage content and data Manage system settings Manage Themes, Extensions, and Views Share services with multiple tenants

Duration 3 Days 18 CPD hours This course is intended for Developers who have some familiarity with serverless and experience with development in the AWS Cloud Overview In this course, you will learn to: Apply event-driven best practices to a serverless application design using appropriate AWS services Identify the challenges and trade-offs of transitioning to serverless development, and make recommendations that suit your development organization and environment Build serverless applications using patterns that connect AWS managed services together, and account for service characteristics, including service quotas, available integrations, invocation model, error handling, and event source payload Compare and contrast available options for writing infrastructure as code, including AWS CloudFormation, AWS Amplify, AWS Serverless Application Model (AWS SAM), and AWS Cloud Development Kit (AWS CDK) Apply best practices to writing Lambda functions inclusive of error handling, logging, environment re-use, using layers, statelessness, idempotency, and configuring concurrency and memory Apply best practices for building observability and monitoring into your serverless application Apply security best practices to serverless applications Identify key scaling considerations in a serverless application, and match each consideration to the methods, tools, or best practices to manage it Use AWS SAM, AWS CDK, and AWS developer tools to configure a CI/CD workflow, and automate deployment of a serverless application Create and actively maintain a list of serverless resources that will assist in your ongoing serverless development and engagement with the serverless community This course gives developers exposure to and practice with best practices for building serverless applications using AWS Lambda and other services in the AWS serverless platform. You will use AWS frameworks to deploy a serverless application in hands-on labs that progress from simpler to more complex topics. You will use AWS documentation throughout the course to develop authentic methods for learning and problem-solving beyond the classroom. Introduction Introduction to the application you will build Access to course resources (Student Guide, Lab Guide, and Online Course Supplement) Thinking Serverless Best practices for building modern serverless applications Event-driven design AWS services that support event-driven serverless applications API-Driven Development and Synchronous Event Sources Characteristics of standard request/response API-based web applications How Amazon API Gateway fits into serverless applications Try-it-out exercise: Set up an HTTP API endpoint integrated with a Lambda function High-level comparison of API types (REST/HTTP, WebSocket, GraphQL) Introduction to Authentication, Authorization, and Access Control Authentication vs. Authorization Options for authenticating to APIs using API Gateway Amazon Cognito in serverless applications Amazon Cognito user pools vs. federated identities Serverless Deployment Frameworks Overview of imperative vs. declarative programming for infrastructure as code Comparison of CloudFormation, AWS CDK, Amplify, and AWS SAM frameworks Features of AWS SAM and the AWS SAM CLI for local emulation and testing Using Amazon EventBridge and Amazon SNS to Decouple Components Development considerations when using asynchronous event sources Features and use cases of Amazon EventBridge Try-it-out exercise: Build a custom EventBridge bus and rule Comparison of use cases for Amazon Simple Notification Service (Amazon SNS) vs. EventBridge Try-it-out exercise: Configure an Amazon SNS topic with filtering Event-Driven Development Using Queues and Streams Development considerations when using polling event sources to trigger Lambda functions Distinctions between queues and streams as event sources for Lambda Selecting appropriate configurations when using Amazon Simple Queue Service (Amazon SQS) or Amazon Kinesis Data Streams as an event source for Lambda Try-it-out exercise: Configure an Amazon SQS queue with a dead-letter queue as a Lambda event source Writing Good Lambda Functions How the Lambda lifecycle influences your function code Best practices for your Lambda functions Configuring a function Function code, versions and aliases Try-it-out exercise: Configure and test a Lambda function Lambda error handling Handling partial failures with queues and streams Step Functions for Orchestration AWS Step Functions in serverless architectures Try-it-out exercise: Step Functions states The callback pattern Standard vs. Express Workflows Step Functions direct integrations Try-it-out exercise: Troubleshooting a Standard Step Functions workflow Observability and Monitoring The three pillars of observability Amazon CloudWatch Logs and Logs Insights Writing effective log files Try-it-out exercise: Interpreting logs Using AWS X-Ray for observability Try-it-out exercise: Enable X-Ray and interpret X-Ray traces CloudWatch metrics and embedded metrics format Try-it-out exercise: Metrics and alarms Try-it-out exercise: ServiceLens Serverless Application Security Security best practices for serverless applications Applying security at all layers API Gateway and application security Lambda and application security Protecting data in your serverless data stores Auditing and traceability Handling Scale in Serverless Applications Scaling considerations for serverless applications Using API Gateway to manage scale Lambda concurrency scaling How different event sources scale with Lambda Automating the Deployment Pipeline The importance of CI/CD in serverless applications Tools in a serverless pipeline AWS SAM features for serverless deployments Best practices for automation Course wrap-up Additional course details: Nexus Humans AWS Developing Serverless Solutions on AWS training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the AWS Developing Serverless Solutions on AWS course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4 Days 24 CPD hours This course is intended for This is an intermediate -level programming course, designed for experienced Java developers who wish to get up and running on developing well defended software applications. Familiarity with Java and JEE is required and real world programming experience is highly recommended. Ideally students should have approximately 6 months to a year of Java and JEE working knowledge. Overview Students who attend Attacking and Securing Java Web Applications will leave the course armed with the skills required to recognize actual and potential software vulnerabilities and implement defenses for those vulnerabilities. This course begins by developing the skills required to fingerprint a web application and then scan it for vulnerabilities and bugs. Practical labs using current tools and techniques provide students with the experience needed to begin testing their own applications. Students also gain a deeper understanding of how attackers probe applications to understand the runtime environment as well as find potential weaknesses. This course the introduces developers to the most common security vulnerabilities faced by web applications today. Each vulnerability is examined from a Java/JEE perspective through a process of describing the threat and attack mechanisms, recognizing associated vulnerabilities, and, finally, designing, implementing, and testing effective defenses. Practical labs reinforce these concepts with real vulnerabilities and attacks. Students are then challenged to design and implement the layered defenses they will need in defending their own applications. There is an emphasis on the underlying vulnerability patterns since the technologies, use cases, and methods of attack as constantly changing. The patterns remain the same through all the change and flux. This 'skills-centric' course is about 50% hands-on lab and 50% lecture, designed to train attendees in secure web application development, coding and design, coupling the most current, effective techniques with the soundest industry practices. Our engaging instructors and mentors are highly experienced practitioners who bring years of current 'on-the-job' experience into every classroom. This lab-intensive course provides hands-on Java / JEE security training that offers a unique look at Java application security. Beginning with penetration testing and hunting for bugs in Java web applications, you embrace best practices for defensively coding web applications, covering all the OWASP Top Ten as well as several additional prominent vulnerabilities. You will repeatedly attack and then defend various assets associated with fully functional web applications and services, allowing you to experience the mechanics of how to secure JEE web applications in the most practical of terms. Bug Hunting Foundation Why Hunt Bugs? Safe and Appropriate Bug Hunting/Hacking Scanning Web Applications Scanning Applications Overview Moving Forward from Hunting Bugs Removing Bugs Foundation for Securing Applications Principles of Information Security Bug Stomping 101 Unvalidated Data Broken Authentication Sensitive Data Exposure XML External Entities (XXE) Broken Access Control Bug Stomping 102 Security Misconfiguration Cross Site Scripting (XSS) Deserialization/Vulnerable Components Insufficient Logging and Monitoring Spoofing, CSRF, and Redirects Moving Forward with Application Security Applications: What Next? Making Application Security Real

Duration 5 Days 30 CPD hours This course is intended for This is an advanced course for AIX system administrators, and system support individuals with at least six months of experience in AIX. Overview Perform system problem determination and reporting procedures including analyzing error logs, creating dumps of the system, and providing needed data to the AIX Support personnel Examine and manipulate Object Data Manager databases Identify and resolve conflicts between the Logical Volume Manager (LVM) disk structures and the Object Data Manager (ODM) Complete a very basic configuration of Network Installation Manager to provide network boot support for either system installation or booting to maintenance mode Identify various types of boot and disk failures and perform the matching recovery procedures Implement advanced methods such as alternate disk install, multibos, and JFS2 snapshots to use a smaller maintenance window In this course, learn advanced AIX system administrator skills focusing on availability and problem determination and learn detailed knowledge of the ODM database where AIX maintains configuration information. Day 1 Advanced AIX administration overview The Object Data Manager Error monitoring Day 2 Network Installation Manager basics System initialization: Accessing a boot image Day 3 System initialization: rc.boot and inittab LVM metadata and related problems Disk management procedures Day 4 Disk management procedures (continued) Install and cloning techniques Advanced backup techniques Day 5 Advanced backup techniques (continued) Diagnostics The AIX system dump facility

Duration 5 Days 30 CPD hours This course is intended for Customers: Administrators, developers, web developers, and managers who are managing the Asset Manager 9.x product- Channel Partners and HP C&I Personnel: Consultants, system architects, integrators, and planners who help customers with Asset Manager 9.x implementations- HP Engineers: HP personnel who provide pre-sales and post-sales support for Asset Manager 9.x Overview At the end of the course, you should be able to:? Describe an evolutionary approach to assetmanagement? Explain the capabilities provided by AssetManager's core modules? Use the clients to navigate within Asset Manager'score tables? Create a database? Create and manage portfolio items? Reconcile software installations with softwarelicenses? Write scripts to extend Asset Manager'sfunctionality? Create queries and views to filter data? Configure Asset Manager security and controldatabase access? Import and export data using Asset Manager? Schedule automatic processes This five-day instructor-led training course is designed to provide the essential skills and knowledge needed to configure, deploy, and use Asset Manager 9.40 to successfully implement an asset management solution. This five-day instructor-led training course is designed to provide the essential skills and knowledge needed to configure, deploy, and use Asset Manager 9.40 to successfully implement an asset management solution. Additional course details: Nexus Humans AM120 - Asset Manager 9.x Software - Essentials training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the AM120 - Asset Manager 9.x Software - Essentials course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Cisco Unified Communications system channel partners and resellers who are responsible for deployment and application engineering for Cisco Unified Contact Center Express customers. System and technical support engineers. Day 1 and Day 2 support personnel. Customers deploying and maintaining Cisco Unified CCX Overview Upon completing this course, the learner will be able to meet these overall objectives: Review Cisco Unified CCX environment components Create prompt recording tools Create a helpdesk script Apply common sense principles for scripting and system management, such as: Prompt, document, and grammar management Using the default script Scripting for proper call termination and ending a script Abandon rates Exception handling Check Agent Availability before and after entering queue Using Java Methods for Holiday and Time of Day routing Setup access and use an external database Define and use skills Script for conditional routing Script for basic callback scenarios Setup and use enterprise data and session management Script for queuing and scheduled callback scenarios Building on the knowledge base and scripting experience learned in the UCCXD class, the student will explore advanced techniques in scripting and overall Cisco Unified CCX functionality. During this five day class the students will use advanced scripting to implement features that extend the functionality of Cisco Unified CCX using many of the tools that are already available in the premium version of the product. Students should expect to spend time using the script editor and other tools to create developer tools and enhanced scripts to provide for a more functional and user-friendly customer experience. Activities include creating prompt recording tools, applying common sense scripting principles, creating simple and complex ACD routing scripts, holiday routing, external database access, various callback scenarios such as non-queuing, queuing, and scheduled callbacks, defining and using enterprise data, passing data from one script to another using session management, and much more. Additionally, since this class focuses on complex scripting concepts, it requires the student to learn more about fundamental scripting requirements such as data manipulation and formatting, using variables and array variables, and using Java programming methods. Course Introduction Learner Prerequisite Skills and Knowledge Course Goal Course Objectives Course Flow General Administration Lab Diagram Please Introduce Yourself Lesson 1: Cisco Unified CCX Overview Components of the Cisco Unified CCX Environment Gateways Routers Cisco Unified Communications Manager Cisco Unified CCX Script Editor Cisco Finesse Cisco Unified Intelligence Center Cisco Unified CCX Agent External Servers Cisco Unified CCX System Cluster Components Engine Database Server Call Flow Terms The Call Flow The Debug Process Reactive Non-Reactive Lesson 2: Prompt Recording Utilities Prompt Recorder Emergency Message Recorder Lesson 3: Basic ACD Routing Review Script Steps used in a Simple ACD Routing Script Resource Group Routing Defining the Contact Service Queue Create a Simple ACD routing script Lesson 4: Common Scripting Concepts Prompt Management Using the Default Script Terminating a Call and Ending a Script Abandon Rates Exception Handling Script Interruptions Check Agent Availability before and after entering queue Using Java Methods for Holiday and Time of Day routing Lesson 5: Accessing an External Database Database architecture and supported databases Setting up the Database Subsystem Using Database script steps Lesson 6: Skills Based Routing Appling skills to agents Defining the Contact Service Queue Specifying the CSQ in the Script Lesson 7: Advanced ACD Routing Overflow Routing When to Overflow How to get the Data Needed for Making Decisions Describe Methods of Overflowing Lesson 8: Basic ACD Callback Options Setup the Email Subsystem Script for Email Notification Script for Leaving a Recorded Message Script for Callback when Queue Times have Decreased Lesson 9: Enterprise Data and Session Management Define Enterprise Data in Cisco Finesse Define a Call Variable Layout in Cisco Finesse Define ECC Variables in the script editor Set Enterprise Data in the script Define Session Management Setup Session Management Use Session Management to Pass Variable Information Between Scripts Lesson 10: Advanced ACD Callback Options Leave Queued Message with an Option for Callback Scheduled Callback