Providing Customer service products and services for businesses and other organisations including face-to-face telephone, digital and written contact and communications Customer Service PractitionerCourse Duration / 12 Months Level 2Apprenticeship Standard Course OverviewThe role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer&rsquo;s own locality.<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction.</li><li fr-original-style="" style="box-sizing: border-box;">You may be the first point of contact and work in any sector or organisation type.</li><li fr-original-style="" style="box-sizing: border-box;">Your actions will influence the customer experience and their satisfaction with your organisation.</li><li fr-original-style="" style="box-sizing: border-box;">You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers.</li><li fr-original-style="" style="box-sizing: border-box;">You provide service in line with the organisation&rsquo;s customer service standards and strategy and within appropriate regulatory requirements.</li><li fr-original-style="" style="box-sizing: border-box;">Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.</li></ul> Customer Service PractitionerCourse Content Knowledge<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Understand who your customers are and the difference between internal and external customers.</li><li fr-original-style="" style="box-sizing: border-box;">Know the purpose of the business and what "brand promise" means and culture.</li><li fr-original-style="" style="box-sizing: border-box;">Know your appropriate legislation and regulatory requirements that affect your business.</li><li fr-original-style="" style="box-sizing: border-box;">Know how to use systems, equipment and technology to meet the needs of your customers.</li><li fr-original-style="" style="box-sizing: border-box;">Understand your role and responsibility within your.</li><li fr-original-style="" style="box-sizing: border-box;">Understand how establishing the facts enable you to create a customer focused experience.</li><li fr-original-style="" style="box-sizing: border-box;">Understand the products or services that are available from your organisation and keep up-to-date.</li></ul> Skills<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.</li><li fr-original-style="" style="box-sizing: border-box;">Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or</li><li fr-original-style="" style="box-sizing: border-box;">Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.</li><li fr-original-style="" style="box-sizing: border-box;">Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.</li><li fr-original-style="" style="box-sizing: border-box;">Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.</li><li fr-original-style="" style="box-sizing: border-box;">Demonstrate patience and calmness.</li></ul> Behaviours<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Adopts an approachable and friendly manner, interacting with customer in the styles of the business.</li><li fr-original-style="" style="box-sizing: border-box;">Takes an active interest in the range of products and services offered.</li><li fr-original-style="" style="box-sizing: border-box;">Works with integrity in an honest and trustworthy manor.</li><li fr-original-style="" style="box-sizing: border-box;">Demonstrates adaptability and flexibility in own performance</li><li fr-original-style="" style="box-sizing: border-box;">Shows an organised and committed approach, with a positive attitude.</li><li fr-original-style="" style="box-sizing: border-box;">Takes ownership and responsibility for own performance, is diligent and accurate.</li><li fr-original-style="" style="box-sizing: border-box;">Supports equality and diversity in the workplace.</li><li fr-original-style="" style="box-sizing: border-box;">Uses appropriate personal, protective equipment and operates machinery safety and effectively.</li></ul>

Providing Customer service products and services for businesses and other organisations including face-to-face telephone, digital and written contact and communications


Customer Service Practitioner
Course Duration / 12 Months Level 2
Apprenticeship Standard


Course Overview
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality.
These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction.
You may be the first point of contact and work in any sector or organisation type.
Your actions will influence the customer experience and their satisfaction with your organisation.
You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers.
You provide service in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements.
Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.


Customer Service Practitioner
Course Content


Knowledge
Understand who your customers are and the difference between internal and external customers.
Know the purpose of the business and what "brand promise" means and culture.
Know your appropriate legislation and regulatory requirements that affect your business.
Know how to use systems, equipment and technology to meet the needs of your customers.
Understand your role and responsibility within your.
Understand how establishing the facts enable you to create a customer focused experience.
Understand the products or services that are available from your organisation and keep up-to-date.


Skills
Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.


Behaviours
Adopts an approachable and friendly manner, interacting with customer in the styles of the business.
Takes an active interest in the range of products and services offered.
Works with integrity in an honest and trustworthy manor.
Demonstrates adaptability and flexibility in own performance
Shows an organised and committed approach, with a positive attitude.
Takes ownership and responsibility for own performance, is diligent and accurate.
Supports equality and diversity in the workplace.
Uses appropriate personal, protective equipment and operates machinery safety and effectively.

Rachel Hood

Providing Customer service products and services for businesses and other organisations including face-to-face telephone, digital and written contact and communications

Customer Service Practitioner Level 2

Ensuring an efficient flow of goods and services between manufacturers and their skilled trade customer base. Trade SupplierCourse Duration / 12 Months Level 2Apprenticeship Standard Course OverviewTrade Suppliers play a vital role in ensuring an efficient flow of goods and services between manufacturers and their skilled trade customer base.They operate in a variety of sectors including electrical, plumbing, joinery and general building supplies.Typically, a Trade Supplier will operate a small warehouse and trade counter, which is visited regularly by professional trade customers who have technical knowledge about what they are buying. Trade Suppliers can specialise in roles in a trade business environment, which may include sales, purchasing, account management, logistics and administration.Trade Suppliers will be dealing with customer sales at the trade counter and over the telephone, and will understand incoming deliveries, stock control and despatch. They will be familiar with processing customer orders and taking delivery of goods and the basic administration related to these functions.A key element of their role will be to have technical knowledge of the products and services offered together with the bespoke systems and equipment used in their trade business. They will communicate with a wide variety of internal and external customers to build relationships and provide a high quality service that encourages repeat business. Trade SupplierCourse Content Knowledge<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Structure, mission, objectives and culture and how the role contributes to its success.</li><li fr-original-style="" style="box-sizing: border-box;">Position in the flow of goods and services, between the manufacturer and the customer,</li><li fr-original-style="" style="box-sizing: border-box;">Position in the external market and the wider sector within which the business operates, including the roles available in relation to their own career aspirations.</li><li fr-original-style="" style="box-sizing: border-box;">Internal policies and procedures, how these relate to the role and interact with legislative obligations.</li><li fr-original-style="" style="box-sizing: border-box;">Vulnerability to situations that pose risk to the brand and/or business reputation</li></ul> Skills<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Using appropriate techniques and forms of communication to put customers at ease and gain their trust.</li><li fr-original-style="" style="box-sizing: border-box;">Delivering customer service that exceeds customer expectations</li><li fr-original-style="" style="box-sizing: border-box;">Identifying customer requirements and referring them onwards in an appropriate manner</li><li fr-original-style="" style="box-sizing: border-box;">Recognise the products, services and language used by trade customers and the technical application of those product and services</li><li fr-original-style="" style="box-sizing: border-box;">Receiving stock, despatching customer orders and processing returns in line with company processes</li><li fr-original-style="" style="box-sizing: border-box;">Using technology appropriately and efficiently in line with business policy, e.g. PoS (point of sale) machines, PCs</li></ul> Behaviours<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Adopts an approachable and friendly manner, interacting with customers in the style of the business</li><li fr-original-style="" style="box-sizing: border-box;">Takes an active interest in the range of products and services offered by the works with integrity in an honest and trustworthy manor</li><li fr-original-style="" style="box-sizing: border-box;">Demonstrates adaptability and flexibility in own performance</li><li fr-original-style="" style="box-sizing: border-box;">Shows an organised and committed approach, with a positive attitude.</li><li fr-original-style="" style="box-sizing: border-box;">Takes ownership and responsibility for own performance, is diligent and accurate</li><li fr-original-style="" style="box-sizing: border-box;">Supports equality and diversity in the workplace</li><li fr-original-style="" style="box-sizing: border-box;">Uses appropriate Personal Protective Equipment and operates machinery safely and effectively</li><li fr-original-style="" style="box-sizing: border-box;">Consistently takes into account company environmental and sustainability policies and procedures.</li></ul>

Ensuring an efficient flow of goods and services between manufacturers and their skilled trade customer base.


Trade Supplier
Course Duration / 12 Months Level 2
Apprenticeship Standard


Course Overview
Trade Suppliers play a vital role in ensuring an efficient flow of goods and services between manufacturers and their skilled trade customer base.
They operate in a variety of sectors including electrical, plumbing, joinery and general building supplies.Typically, a Trade Supplier will operate a small warehouse and trade counter, which is visited regularly by professional trade customers who have technical knowledge about what they are buying. Trade Suppliers can specialise in roles in a trade business environment, which may include sales, purchasing, account management, logistics and administration.
Trade Suppliers will be dealing with customer sales at the trade counter and over the telephone, and will understand incoming deliveries, stock control and despatch. They will be familiar with processing customer orders and taking delivery of goods and the basic administration related to these functions.
A key element of their role will be to have technical knowledge of the products and services offered together with the bespoke systems and equipment used in their trade business. They will communicate with a wide variety of internal and external customers to build relationships and provide a high quality service that encourages repeat business.


Trade Supplier
Course Content


Knowledge
Structure, mission, objectives and culture and how the role contributes to its success.
Position in the flow of goods and services, between the manufacturer and the customer,
Position in the external market and the wider sector within which the business operates, including the roles available in relation to their own career aspirations.
Internal policies and procedures, how these relate to the role and interact with legislative obligations.
Vulnerability to situations that pose risk to the brand and/or business reputation


Skills
Using appropriate techniques and forms of communication to put customers at ease and gain their trust.
Delivering customer service that exceeds customer expectations
Identifying customer requirements and referring them onwards in an appropriate manner
Recognise the products, services and language used by trade customers and the technical application of those product and services
Receiving stock, despatching customer orders and processing returns in line with company processes
Using technology appropriately and efficiently in line with business policy, e.g. PoS (point of sale) machines, PCs


Behaviours
Adopts an approachable and friendly manner, interacting with customers in the style of the business
Takes an active interest in the range of products and services offered by the works with integrity in an honest and trustworthy manor
Demonstrates adaptability and flexibility in own performance
Shows an organised and committed approach, with a positive attitude.
Takes ownership and responsibility for own performance, is diligent and accurate
Supports equality and diversity in the workplace
Uses appropriate Personal Protective Equipment and operates machinery safely and effectively
Consistently takes into account company environmental and sustainability policies and procedures.

Supply Chain Management

Supply chain management (SCM)

Ensuring an efficient flow of goods and services between manufacturers and their skilled trade customer base.

Trade Supplier Level 2

Managing the movement of goods across all sectors and distances for a range of customers from private individuals and sole traders through to large global organisations. Supply Chain Logistics Operative Level 2 Course Duration / 12 Months Level 2Apprenticeship Standard Course OverviewThis is an entry-level apprenticeship which provides the foundation knowledge skills &amp; experience for the role of Supply Chain Operator within occupational areas in the Supply Chain industry.Supply Chain Operators are primarily responsible for managing the movement of goods for a variety of customers across all sectors, and as such their customer base will range from large global organisations to sole traders and private customers in local areas, depending on their organisation.They may be required to work in shifts, for example overnight or working on weekends, and some (depending on the nature of their organisation) may be required to work internationally in Europe or at worldwide destinations.Supply Chain Operators communicate and come into contact with a wide range of people and customers, and have a passion to meet customers&rsquo; expectations by providing a quality service that encourages repeat business, showing drive and energy even when challenges arise.Individuals in this role are highly competent in using industry-recognised systems and associated services within their industry sector, and are able to work under pressure to tight deadlines, with excellent time management skills.They are proactive and meet agreed commitments and expectations, taking responsibility for their own actions and doing the right thing. Supply Chain Logistics Operative Level 2Course Content Knowledge<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">How to communicate effectively with customers/colleagues (including those working remotely, third party carriers, agencies and other organisations) appropriately in line with situation and organisational style/culture.</li><li fr-original-style="" style="box-sizing: border-box;">Structure of the industry, the methods and modes of transport, the roles available within the sector in general and in relation to their own career aspirations.</li><li fr-original-style="" style="box-sizing: border-box;">Importance of delivering excellent customer service to customers and colleagues, including identifying customer/colleague needs and responding appropriately in line with situation and organisational style.</li><li fr-original-style="" style="box-sizing: border-box;">Vision, objectives and brand of the organisation; the importance of organisation reputation and what can affect it; how their own performance can contribute to organisational success and support or impact on others.</li><li fr-original-style="" style="box-sizing: border-box;">Proposed and actual changes to systems, processes and technology used in the industry, particularly relating to own role.</li></ul> Skills<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Establish a good rapport with customers/colleagues; promote the values of the organisation in all of their work; identify and respond to or report threats to their organisation&rsquo;s reputation where relevant.&nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Communicate effectively (using a variety of appropriate methods such as face to face, telephone, email etc)with customers and colleagues in line with organisational standards.</li><li fr-original-style="" style="box-sizing: border-box;">Demonstrate safe moving and handling of different objects, both manually and using relevant equipment; work individually and as part of a team to safely move and handle objects.</li><li fr-original-style="" style="box-sizing: border-box;">Work well in a team; support colleagues and contribute to achieving objectives or goals.</li><li fr-original-style="" style="box-sizing: border-box;">Seek to review, update and implement improvements to own method of working; positively take on board, and act on, feedback where relevant.</li><li fr-original-style="" style="box-sizing: border-box;">Adapt to new technology and accept the need for change.</li></ul> Behaviours<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Demonstrate integrity, credibility, honesty and personal drive in every aspect of their role.</li><li fr-original-style="" style="box-sizing: border-box;">Take ownership and responsibility for their own safety and that of others at all times; do the right thing and report any issues or concerns to a relevant person</li><li fr-original-style="" style="box-sizing: border-box;">Pay attention to the safe and effective use of equipment and machinery when carrying out activities</li><li fr-original-style="" style="box-sizing: border-box;">Strive to achieve the best results in all they do; maintain a positive attitude and approach to their work even when priorities and working patterns change.</li></ul>

Managing the movement of goods across all sectors and distances for a range of customers from private individuals and sole traders through to large global organisations.


Supply Chain Logistics Operative Level 2

Course Duration / 12 Months Level 2
Apprenticeship Standard


Course Overview
This is an entry-level apprenticeship which provides the foundation knowledge skills & experience for the role of Supply Chain Operator within occupational areas in the Supply Chain industry.
Supply Chain Operators are primarily responsible for managing the movement of goods for a variety of customers across all sectors, and as such their customer base will range from large global organisations to sole traders and private customers in local areas, depending on their organisation.
They may be required to work in shifts, for example overnight or working on weekends, and some (depending on the nature of their organisation) may be required to work internationally in Europe or at worldwide destinations.
Supply Chain Operators communicate and come into contact with a wide range of people and customers, and have a passion to meet customers’ expectations by providing a quality service that encourages repeat business, showing drive and energy even when challenges arise.Individuals in this role are highly competent in using industry-recognised systems and associated services within their industry sector, and are able to work under pressure to tight deadlines, with excellent time management skills.
They are proactive and meet agreed commitments and expectations, taking responsibility for their own actions and doing the right thing.


Supply Chain Logistics Operative Level 2
Course Content


Knowledge
How to communicate effectively with customers/colleagues (including those working remotely, third party carriers, agencies and other organisations) appropriately in line with situation and organisational style/culture.
Structure of the industry, the methods and modes of transport, the roles available within the sector in general and in relation to their own career aspirations.
Importance of delivering excellent customer service to customers and colleagues, including identifying customer/colleague needs and responding appropriately in line with situation and organisational style.
Vision, objectives and brand of the organisation; the importance of organisation reputation and what can affect it; how their own performance can contribute to organisational success and support or impact on others.
Proposed and actual changes to systems, processes and technology used in the industry, particularly relating to own role.


Skills
Establish a good rapport with customers/colleagues; promote the values of the organisation in all of their work; identify and respond to or report threats to their organisation’s reputation where relevant.
Communicate effectively (using a variety of appropriate methods such as face to face, telephone, email etc)with customers and colleagues in line with organisational standards.
Demonstrate safe moving and handling of different objects, both manually and using relevant equipment; work individually and as part of a team to safely move and handle objects.
Work well in a team; support colleagues and contribute to achieving objectives or goals.
Seek to review, update and implement improvements to own method of working; positively take on board, and act on, feedback where relevant.
Adapt to new technology and accept the need for change.


Behaviours
Demonstrate integrity, credibility, honesty and personal drive in every aspect of their role.
Take ownership and responsibility for their own safety and that of others at all times; do the right thing and report any issues or concerns to a relevant person
Pay attention to the safe and effective use of equipment and machinery when carrying out activities
Strive to achieve the best results in all they do; maintain a positive attitude and approach to their work even when priorities and working patterns change.

Managing the movement of goods across all sectors and distances for a range of customers from private individuals and sole traders through to large global organisations.

Supply Chain Logistics Operative Level 2

Manage the day to day operations involved in supply chain. Transport And Warehouse Operations Supervisor Level 3 Course Duration / 12 Months Level 3Apprenticeship Standard Course Overview The broad purpose of the occupation is to manage the day to day operations involved in supply chain, ensuring activity, personnel and/or vehicles meet customer expectations along with regulatory and legal requirements. The standard allows you to specialise in one of two areas; the transport supervisor ensures the safe and compliant utilisation of all drivers and equipment whilst the warehouse supervisor ensures the provision of a professional incoming goods, storage and dispatch service to customers.Duty 1 Deliver good customer service to internal and external customers as per agreed contracts and organisation&#39;s process.Duty 2 Monitor and record staff performance and behaviour including recruitment, allocation and right to work entitlement.Duty 3 Ensure that the transport operation centre or warehouse is working efficiently, using IT systems and promote productivity.Duty 4 Brief and debrief team members on a daily basis to provide information, advice and guidance.Duty 5 Plan the training needs of transport/ warehouse operatives to ensure regulatory compliance.Duty 6 Follow internal and external audit procedures for transport and warehouse operations.Duty 7 Monitor and report on the day to day operational performance of the supply chain.Duty 8 Organise and plan the use of resources.Duty 9 Ensure correct personal protective equipment is issued and maintained for the team.Duty 10 Identify opportunities to improve organisations processes and practices.Duty 21 Supervise receipt of goods, ensuring the correct goods are received, handled safely, ensuring any risks are identified.Duty 22 Supervise stowing of goods into storage in order to optimise space, improve distribution and preserve condition inline with health and safety and reduce risks.Duty 23 Supervise reverse logistics operations in line with environmental and company policy.Duty 24 Supervise the replenishment, picking, packing and decanting of goods.Duty 25 Oversee the dispatching of goods; identifying any problems with goods or special instructions.Duty 26 Carry out stock control and stock checks to ensure that appropriate stock levels are maintained.Duty 27 Ensure the workplace is clean and tidy, meet the required hygiene and fire safety standards.Duty 28 Monitor and record checks of racking and mechanical handling equipment. Transport And Warehouse Operations Supervisor Level 3Course Content Knowledge<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Recruitment and selection process and practice</li><li fr-original-style="" style="box-sizing: border-box;">Factors that affect workplace efficiency and how these can be managed</li><li fr-original-style="" style="box-sizing: border-box;">Organisational and individual KPIs and strategies for meeting these.</li><li fr-original-style="" style="box-sizing: border-box;">People management policies complaint with ACAS</li><li fr-original-style="" style="box-sizing: border-box;">Organisational procedures for delivering customer service, managing customer accounts</li><li fr-original-style="" style="box-sizing: border-box;">The application of Health and Safety regulations in transport and warehousing operations.</li><li fr-original-style="" style="box-sizing: border-box;">Road traffic incident procedures and offences both UK and International</li><li fr-original-style="" style="box-sizing: border-box;">Environmental impact of transport and warehousing operations</li><li fr-original-style="" style="box-sizing: border-box;">IT systems and tools used to manage transport and warehouse operations</li><li fr-original-style="" style="box-sizing: border-box;">Stock management processes and procedures</li><li fr-original-style="" style="box-sizing: border-box;">Stowing procedures to nominated warehouse locations</li><li fr-original-style="" style="box-sizing: border-box;">Picking schedules and dispatch times</li><li fr-original-style="" style="box-sizing: border-box;">Insurance requirements for fleet operators including level of cover, causes of invalidation</li></ul> Skills<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Identify skill and knowledge gaps in own performance and team performance</li><li fr-original-style="" style="box-sizing: border-box;">Plan training to meet the requirements of the business and the team members</li><li fr-original-style="" style="box-sizing: border-box;">Lead team and departmental communications and meetings</li><li fr-original-style="" style="box-sizing: border-box;">Ensure vehicle, driver and load documentation is available for the journey</li><li fr-original-style="" style="box-sizing: border-box;">Ensure the vehicle is safe and legally loaded and vehicle is marked and labelled compliantly</li><li fr-original-style="" style="box-sizing: border-box;">Use IT equipment and systems for the role such as telematics</li><li fr-original-style="" style="box-sizing: border-box;">Plan and review warehouse compliance and efficiencies</li><li fr-original-style="" style="box-sizing: border-box;">Lead and review the process for returned, damaged goods, customer bespoke and direct orders</li><li fr-original-style="" style="box-sizing: border-box;">Supervise loading to ensure correct procedures are used</li><li fr-original-style="" style="box-sizing: border-box;">Communicate with internal and external customers</li><li fr-original-style="" style="box-sizing: border-box;">Identify and propose innovative business improvements</li><li fr-original-style="" style="box-sizing: border-box;">Carry out risk assessments appropriate to work environment</li><li fr-original-style="" style="box-sizing: border-box;">Lead team and departmental communications and meetings</li><li fr-original-style="" style="box-sizing: border-box;">Carry out disciplinary and manage grievances as per organisational guidelines</li></ul> Behaviours<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Demonstrate the organisations values to promote and enhance brand reputation.</li><li fr-original-style="" style="box-sizing: border-box;">Demonstrate ownership and responsibility for their own safety and that of others</li><li fr-original-style="" style="box-sizing: border-box;">Take ownership for your own performance and training committing to self-improvement.</li><li fr-original-style="" style="box-sizing: border-box;">Positive attitude and approach to their work even when priorities and working patterns change</li><li fr-original-style="" style="box-sizing: border-box;">Use own initiative when needed to ensure that employer needs and expectations are met</li><li fr-original-style="" style="box-sizing: border-box;">Approachable and open to changeTreat equipment and technology responsibly and with respect</li></ul>

Manage the day to day operations involved in supply chain.


Transport And Warehouse Operations Supervisor Level 3

Course Duration / 12 Months Level 3
Apprenticeship Standard


Course Overview


The broad purpose of the occupation is to manage the day to day operations involved in supply chain, ensuring activity, personnel and/or vehicles meet customer expectations along with regulatory and legal requirements. The standard allows you to specialise in one of two areas; the transport supervisor ensures the safe and compliant utilisation of all drivers and equipment whilst the warehouse supervisor ensures the provision of a professional incoming goods, storage and dispatch service to customers.
Duty 1 Deliver good customer service to internal and external customers as per agreed contracts and organisation's process.
Duty 2 Monitor and record staff performance and behaviour including recruitment, allocation and right to work entitlement.
Duty 3 Ensure that the transport operation centre or warehouse is working efficiently, using IT systems and promote productivity.
Duty 4 Brief and debrief team members on a daily basis to provide information, advice and guidance.
Duty 5 Plan the training needs of transport/ warehouse operatives to ensure regulatory compliance.
Duty 6 Follow internal and external audit procedures for transport and warehouse operations.
Duty 7 Monitor and report on the day to day operational performance of the supply chain.
Duty 8 Organise and plan the use of resources.
Duty 9 Ensure correct personal protective equipment is issued and maintained for the team.
Duty 10 Identify opportunities to improve organisations processes and practices.
Duty 21 Supervise receipt of goods, ensuring the correct goods are received, handled safely, ensuring any risks are identified.
Duty 22 Supervise stowing of goods into storage in order to optimise space, improve distribution and preserve condition inline with health and safety and reduce risks.
Duty 23 Supervise reverse logistics operations in line with environmental and company policy.
Duty 24 Supervise the replenishment, picking, packing and decanting of goods.
Duty 25 Oversee the dispatching of goods; identifying any problems with goods or special instructions.
Duty 26 Carry out stock control and stock checks to ensure that appropriate stock levels are maintained.
Duty 27 Ensure the workplace is clean and tidy, meet the required hygiene and fire safety standards.
Duty 28 Monitor and record checks of racking and mechanical handling equipment.


Transport And Warehouse Operations Supervisor Level 3
Course Content


Knowledge
Recruitment and selection process and practice
Factors that affect workplace efficiency and how these can be managed
Organisational and individual KPIs and strategies for meeting these.
People management policies complaint with ACAS
Organisational procedures for delivering customer service, managing customer accounts
The application of Health and Safety regulations in transport and warehousing operations.
Road traffic incident procedures and offences both UK and International
Environmental impact of transport and warehousing operations
IT systems and tools used to manage transport and warehouse operations
Stock management processes and procedures
Stowing procedures to nominated warehouse locations
Picking schedules and dispatch times
Insurance requirements for fleet operators including level of cover, causes of invalidation


Skills
Identify skill and knowledge gaps in own performance and team performance
Plan training to meet the requirements of the business and the team members
Lead team and departmental communications and meetings
Ensure vehicle, driver and load documentation is available for the journey
Ensure the vehicle is safe and legally loaded and vehicle is marked and labelled compliantly
Use IT equipment and systems for the role such as telematics
Plan and review warehouse compliance and efficiencies
Lead and review the process for returned, damaged goods, customer bespoke and direct orders
Supervise loading to ensure correct procedures are used
Communicate with internal and external customers
Identify and propose innovative business improvements
Carry out risk assessments appropriate to work environment
Lead team and departmental communications and meetings
Carry out disciplinary and manage grievances as per organisational guidelines


Behaviours
Demonstrate the organisations values to promote and enhance brand reputation.
Demonstrate ownership and responsibility for their own safety and that of others
Take ownership for your own performance and training committing to self-improvement.
Positive attitude and approach to their work even when priorities and working patterns change
Use own initiative when needed to ensure that employer needs and expectations are met
Approachable and open to changeTreat equipment and technology responsibly and with respect

Manage the day to day operations involved in supply chain.

Transport And Warehouse Operations Supervisor Level 3

This course aims to allow the learner to communicate at level A1, basic users, of the Common European Reference Framework for Languages (CERF) or level SCQF level 3. <div data-mesh-id="comp-knkt6txj2inlineContent" data-testid="inline-content" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><div data-mesh-id="comp-knkt6txj2inlineContent-gridContainer" data-testid="mesh-container-content" fr-original-style="" style="box-sizing: border-box;"><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;"><h2 style="color: rgb(var(--color_27)); text-align: justify; box-sizing: border-box;" fr-original-style="color: rgb(var(--color_27)); text-align: justify;">C&ugrave;rsa C&ograve;mhraidh Luchd-T&ograve;iseachaidh</h2></div><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;">1-1 Tuition / part self-study / part taught / Downloadable soundfiles / Homework mandatory</div><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;">This course is an &lsquo;Introduction to Scottish Gaelic&rsquo; formal &amp; informal conversation course aimed at new learners of the language and is written to enhance and supplement conversation classes, with additional vocabulary, exercises and explanations in the printed course handbook (to be purchased separately in our book shop).This course consists of 10 themed lessons, each with a vocabulary list, explanation of any language points raised, a selection of exercises and games as well as a dialogue to revise the language of that lesson. At the end of the 10 lessons is a selection of exercises and games to revise and consolidate the language points and vocabulary covered in the course,&nbsp;as well as an English to Gaelic and Gaelic to English dictionary of the course.Taught by a qualified Gaelic Teacher.Can be delivered as a short immersion or spread over maximum 10 weeks.&nbsp;</div></div></div>

This course aims to allow the learner to communicate at level A1, basic users, of the Common European Reference Framework for Languages (CERF) or level SCQF level 3.

Cùrsa Còmhraidh Luchd-Tòiseachaidh
1-1 Tuition / part self-study / part taught / Downloadable soundfiles / Homework mandatory
This course is an ‘Introduction to Scottish Gaelic’ formal & informal conversation course aimed at new learners of the language and is written to enhance and supplement conversation classes, with additional vocabulary, exercises and explanations in the printed course handbook (to be purchased separately in our book shop).
This course consists of 10 themed lessons, each with a vocabulary list, explanation of any language points raised, a selection of exercises and games as well as a dialogue to revise the language of that lesson. At the end of the 10 lessons is a selection of exercises and games to revise and consolidate the language points and vocabulary covered in the course, as well as an English to Gaelic and Gaelic to English dictionary of the course.
Taught by a qualified Gaelic Teacher.
Can be delivered as a short immersion or spread over maximum 10 weeks. 

Love Gaelic

Languages

Gaelic

Scottish Gaelic Beginner Conversation Course for online learners worldwide.

Gaelic Beginner Conversation Course

<div style="color: rgb(102, 102, 102); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(102, 102, 102);">This module will cover the function of a contract, the fundamental principles of contract formation, the termination or conclusion of a contract and the various contractual relationships in international trade.</div><form action="https://tfsa.schoolofexport.org/course_outline.aspx?id=74" method="get" style="color: rgb(102, 102, 102); box-sizing: border-box;" fr-original-style=" color: rgb(102, 102, 102);"> </form>

This module will cover the function of a contract, the fundamental principles of contract formation, the termination or conclusion of a contract and the various contractual relationships in international trade.

Business Works

International Business Management

International Trade

Business Law

Contract Management

Contract Law

Commercial Law

Managing International Contracts

<div style="color: rgb(102, 102, 102); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(102, 102, 102);">This course will introduce you to the international sales negotiation process, outline the importance of pre-negotiation research, and explain why concession planning is essential to international sales negotiations. <hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">This course will introduce you to the international sales negotiation process, outline the importance of pre-negotiation research, and explain why concession planning is essential to international sales negotiations. This course will then explore how to conduct pre-negotiations research by assessing the factors influencing buying decisions, determining the reason for a buyer&rsquo;s interest in your product, and analyzing competitors to inform your concession planning. Finally, the course will outline how culture influences international sales negotiation, and why all of the above are key components when constructing an international sales negotiation plan.</div><form action="https://tfsa.schoolofexport.org/course_outline.aspx?id=74" method="get" style="color: rgb(102, 102, 102); box-sizing: border-box;" fr-original-style=" color: rgb(102, 102, 102);"> </form>

This course will introduce you to the international sales negotiation process, outline the importance of pre-negotiation research, and explain why concession planning is essential to international sales negotiations.





This course will introduce you to the international sales negotiation process, outline the importance of pre-negotiation research, and explain why concession planning is essential to international sales negotiations. This course will then explore how to conduct pre-negotiations research by assessing the factors influencing buying decisions, determining the reason for a buyer’s interest in your product, and analyzing competitors to inform your concession planning. Finally, the course will outline how culture influences international sales negotiation, and why all of the above are key components when constructing an international sales negotiation plan.

Negotiation Skills

Professional Selling Skills (PSS)

Sales Management

Business Communication

Negotiation

International Sales Negotiation

<div style="color: rgb(102, 102, 102); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(102, 102, 102);">This course will encompass seven modules. Each module has a specific focus and the title of each will outline the topics that will be covered in the course and provide you an insight into how the course will function.</div><form action="https://tfsa.schoolofexport.org/course_outline.aspx?id=74" method="get" style="color: rgb(102, 102, 102); box-sizing: border-box;" fr-original-style=" color: rgb(102, 102, 102);"> </form>

This course will encompass seven modules. Each module has a specific focus and the title of each will outline the topics that will be covered in the course and provide you an insight into how the course will function.

Online Course Marketing

Export Readiness for Small Business

With a progressive 28-year career in technology, services, management, leadership, mentoring and coaching, Adrian works with business owners, entrepreneurs, executives, boards, leadership teams, groups, and key individuals, helping them realise their potential, making breakthroughs that have been hugely impactful to them, their organisations, their culture and their performance.So, where are you now and where do you want to go?Book a Discovery Call now and let&#39;s get to work!

With a progressive 28-year career in technology, services, management, leadership, mentoring and coaching, Adrian works with business owners, entrepreneurs, executives, boards, leadership teams, groups, and key individuals, helping them realise their potential, making breakthroughs that have been hugely impactful to them, their organisations, their culture and their performance.
So, where are you now and where do you want to go?
Book a Discovery Call now and let's get to work!

Kingsford Coaching Limited

Coaching & Consulting Business

Coaching Skills

Mentoring

Coaching

Coaching Discovery Call

<div style="color: rgb(102, 102, 102); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(102, 102, 102);">This module covers the scope of the law, the classification of the law as it relates to international trade, and the influence of international trade over the ages on the development of commercial law. This module will cover legal traditions in different parts of the world, and the sources of a country&rsquo;s law.</div><form action="https://tfsa.schoolofexport.org/course_outline.aspx?id=74" method="get" style="color: rgb(102, 102, 102); box-sizing: border-box;" fr-original-style=" color: rgb(102, 102, 102);"> </form>

This module covers the scope of the law, the classification of the law as it relates to international trade, and the influence of international trade over the ages on the development of commercial law. This module will cover legal traditions in different parts of the world, and the sources of a country’s law.

International Law

Environmental Law

Maritime Law

The International Legal Environment

Chelmsford

Stratford

This five-day course is a must for anyone who is considering or already working in a role with site manager responsibilities. This course covers all relevant legislation affecting safe working in the building, construction, and civil engineering industries.
It is endorsed by Build UK as the standard training for all construction managers.
Aims
To give a clear understanding of health, safety, welfare, and environmental legislation that affects your management role. It highlights the need for risk assessment in the workplace, the implementation of the necessary control measures and adequate communication to sustain a health and safety culture within the workforce.
Course Content
To give a clear understanding of health, safety, welfare, and environmental legislation that affects your management role. It highlights the need for risk assessment in the workplace, the implementation of the necessary control measures and adequate communication to sustain a health and safety culture within the workforce.
Course Content
• Health, safety, welfare and environmental legislation affecting your daily work
• New guidance and industry best practice
• Duties and responsibilities with regards to health, safety, welfare, and the environment
• Safe working
Prerequisites
This course is for you if you’re considering, or already have management responsibilities for planning, organising, monitoring, controlling and administering groups of staff e.g. site manager.
Assessment
At the end of this course, all delegates will have a clear understanding of controlling health and safety on site from a manager’s role.
Certificate
The certification for this course is valid for 5 years and is endorsed by Build UK as a standard training for all site managers.
To remain certified in this area, you will need to take a refresher course before the expiry date on your certificate, otherwise the full course will need to be retaken.
Instructions
Please note all online Site Management Safety Training Scheme courses with the venue “Online” will be delivered by a tutor over a video call.
This training will be delivered and assessed in English language; therefore, a good standard is required to complete the course.
Further attendee information will be sent in a separate email, please check your inbox.

SMC Safety Solutions

Site Management Safety Training Scheme (SMSTS) 5 day course

General Admission

The Temporary Works Coordinator course will provide you with knowledge of the role. You will also gain a good understanding of risk management on a temporary works site.
Course Objectives:
By the end of the course, the delegate will gain knowledge of:
The need for a temporary works co-ordinator
The day-to-day roles of others involved in the temporary works procedures
Risk assessments and method statements
Best procedures as stated in BS 5975:2019
Course Content:
The content covered by the CITB course includes:
Various groups and types of Temporary Works
Case studies, procedures and policies of Temporary Works
BS5975:2019
CDM Regulations
Legislation and relevant Codes of Practice
Register for Temporary Works, design requirements and checks
Standard solutions and guidance design documents
Temporary works Co-ordinator – job role and responsibilities
Assessment:
To successfully complete the course, you will need to get 72% or above in the final exam. The trainer encourages the delegates to be interactive and involved throughout the training.
Certificate:
The certificate for this course is valid for 5 years.
Instructions
Please note all Temporary Works Coordinator courses with the venue “Remote Learning” will be delivered by a tutor over a video call.
This training will be delivered and assessed in English language; therefore, a good standard is required to complete the course.
Further attendee information will be sent in a separate email, please check your inbox.

Temporary Works Coordinator (TWC) - 2 Day Course

This two-day course is a must for anyone who is considering or already working in a role with supervisory responsibilities. This course provides an understanding of health, safety, welfare, and environmental issues. It highlights legal responsibilities and the need to promote health and safety to supervise effectively.
It is endorsed by Build UK as the standard training for all supervisors working on Build UK sites.
Aims
To give a clear understanding of health, safety, welfare, and environmental legislation that affects your supervisory role. To help you fulfil your responsibilities regarding health, safety, welfare, and the environment. To help you implement new guidance and industry best practice affected by changes.
Course Content
• Health and safety law and how it will apply to supervisors.
• Your supervisory responsibilities in controlling site safety.
• Risk assessments and the need for method statements.
• Effective site inductions, toolbox talks and method statement briefings.
• Monitoring site activities effectively.
• Timely intervention when bad practice is identified.
Prerequisites
This course is for you if you are considering, or already have, supervisory responsibilities.
Assessment
At the end of this course, all delegates will have a clear understanding of controlling health and safety on site from a supervisor’s role.
Certificate
This certification for this course is valid for 5 years and is endorsed by Build UK as a standard training for all supervisors.
To remain certified in this area, you will need to take a refresher course before the expiry date on your certificate, otherwise the full course will need to be retaken.
Instructions
Please note all Site Supervisor Training courses with the venue “Remote Learning” will be delivered by a tutor over a video call.
This training will be delivered and assessed in English language; therefore, a good standard is required to complete the course.
Further attendee information will be sent in a separate email, please check your inbox

Site Supervisor Training Scheme (SSSTS) - 2 Day Course

Welcome to the Women&#39;s Voice Empowerment ProgrammeThis is a female-designed, new, step-by-step guide, to teach you how you can truly activate and integrate some of the most essential Voicework tools to Free Your Voice and unleash your Creative Embodied Expression. Step beyond your blockages which hold you back from freedom, access the real power behind your emotions and expand into your Authentic Self by healing your Voice.This Women&#39;s Voice Empowerment Programme will provide you with ALL YOU NEED to learn how you can revive your Body&#39;s True Voice and your Real Feminine Power.About the CourseThe course is a 5 week interactive, self guided programme to support you on your journey to truly giving permission to your own vocal authority. During the course, you will be given a toolbox of methods including, loving and nourishing embodied voicework exercises, meditations and affirmation journeys, to learn how to step into your Empowered Feminine Voice. On this programme you will explore:<div style="color: rgb(34, 34, 34); box-sizing: border-box;" fr-original-style="color: rgb(34, 34, 34);"> </div><ul style="color: rgb(34, 34, 34); box-sizing: border-box;" fr-original-style="color: rgb(34, 34, 34);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">MODULE 1 -&nbsp;Stepping beyond judgements of societal conditioning&nbsp;&amp;&nbsp;feeling confident in your Voice</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">MODULE 2 -&nbsp;How to use your own Voice vibration for healing by practising the essential tools of embodied sounding&nbsp;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">MODULE 3 -&nbsp;How to activate you intuitive creativity&nbsp;and trust in your Self expression through playful voice activation</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">MODULE 4 -&nbsp;How to own your emotional expression and build a healthy relationship with sounding your feelings</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">MODULE 5 -&nbsp;How to use Voice Yoga as a wellbeing practise to support your day to day life</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Plus a few extra goodies.. </li></ul><div fr-original-style="" style="box-sizing: border-box;">For most women, learning how to express our authentic voice is a huge journey of empowerment...</div><div fr-original-style="" style="box-sizing: border-box;"> </div><div fr-original-style="" style="box-sizing: border-box;">Many women have learnt not to speak up, not to share their opinions and not to talk about their feelings - basically to be seen and not heard. But this old way is ready to change now. The world is evolving and it&#39;s up to every individual to choose to make a shift towards a more loving way of being; and being able to hear, and then use our own Voices and Body wisdom will be a key part of this. </div><div fr-original-style="" style="box-sizing: border-box;"> </div><div fr-original-style="" style="box-sizing: border-box;">If you&#39;re feeling the call to embark on your own personal Voice Empowerment journey, then I am sure course will support you to uncover your most Liberated state of Being. </div><div fr-original-style="" style="box-sizing: border-box;"> </div><div fr-original-style="" style="box-sizing: border-box;">You can learn more about the course here:&nbsp;<a href="https://www.singforyoursoul.online/womens-voice-empowerment-online-course" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">Women&#39;s Voice Empowerment Course</a></div><div fr-original-style="" style="box-sizing: border-box;"> </div><div fr-original-style="" style="box-sizing: border-box;"> </div><div fr-original-style="" style="box-sizing: border-box;">*** </div><div fr-original-style="" style="box-sizing: border-box;"> </div><div fr-original-style="" style="box-sizing: border-box;"> </div>About the Pre-Launch Offer - Available NOW! I am opening 6 more&nbsp;places priced at &pound;250&nbsp;for the entire course - The full price will be &pound;500 when officially launched in November. You will have access to this course for 1 year, so once completed you can revisit any exercise, activity or practise as much as you need to develop the tools which resonate with you the most. *** If you have any questions or wish to get in touch please feel welcome to send a reply to this email. I look forward to having you join us on this journey! With Big Love and the Warmest Wishes from Saraswati Vani @ Saraswati SOUL <a href="http://www.saraswatisoul.com" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">www.saraswatisoul.com</a> &nbsp; |&nbsp; &nbsp;<a href="https://www.instagram.com/saraswati.soul/" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">#Saraswati.SOUL</a> <img src="https://images.cademy.co.uk/sing-for-your-soul/ba089a8f-6637-489b-9c6f-72d6b22eac14/original.png" style="width: 180px; display: block; vertical-align: top; margin: 5px auto 5px 0px; text-align: left; cursor: auto; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 180px; display: block; vertical-align: top; margin: 5px auto 5px 0px; text-align: left; cursor: auto;" fr-original-class="fr-draggable">

Welcome to the Women's Voice Medicine Enrolment Page!

Congratulations on making your decision on joining our programme! 

With this booking you are purchasing:
The Women's Voice Medicine Online Journey
3 x 1-1 Voice Medicine Coaching Sessions Online


"Our Voices are like seeds, they can sit dormant until the right conditions present themselves, and when this occurs they come bursting out full bloom!"


I truly trust that this programme will offer you a transformative journey that will allow you to blossom into the full potential of your authentic feminine voice! 


I look forward to sounding with you soon!


With Big Love and the Warmest Wishes from


Saraswati Vanisha 




Founder of Sing for Your Soul and Co-Founder of The Voice Tantra Academy



www.saraswatisoul.com | #Saraswati_SOUL  | www.voicetantra.com






Sing for Your Soul

Singing

Crystal Healing

Sound Healing

Welcome to the Women's Voice Medicine Journey. This is a female-designed, step-by-step programe, to teach you how you can truly activate and integrate some of the most essential Embodied Voicework tools to Free Your Voice and unleash your Creative Feminine Power.

Enrolment for the Women's Voice Medicine Journey & 3 x 1-1 Coaching Sessions

Welcome to the Women's Voice Medicine Enrolment Page!

Congratulations on making your decision on joining our programme! 


"Our Voices are like seeds, they can sit dormant until the right conditions present themselves, and when this occurs they come bursting out full bloom!"


I truly trust that this programme will offer you a transformative journey that will allow you to blossom into the full potential of your authentic feminine voice! 

I look forward to sounding with you soon!


With Big Love and the Warmest Wishes from


Saraswati Vanisha 




Founder of Sing for Your Soul and Co-Founder of The Voice Tantra Academy



www.saraswatisoul.com | #Saraswati_SOUL  | www.voicetantra.com






Enrolment for the Women's Voice Medicine Journey

Welcome to the Women's Voice Medicine Enrolment Page!

Congratulations on making your decision on joining our programme! 


With this booking you are signing up for the “Pay by Instalment” option to receive the Women's Voice Medicine Journey.

This involves 3 x monthly payments of £90.


I truly trust that this programme will offer you a transformative journey that will allow you to blossom into the full potential of your authentic feminine voice! 



"Our Voices are like seeds, they can sit dormant until the right conditions present themselves, and when this occurs they come bursting out full bloom!"



I look forward to sounding with you soon!


With Big Love and the Warmest Wishes from


Saraswati Vanisha 




Founder of Sing for Your Soul and Co-Founder of The Voice Tantra Academy



www.saraswatisoul.com | #Saraswati_SOUL  | www.voicetantra.com






Instalment Payment: Enrolment for the Women's Voice Medicine Journey


Join our next Open Programme
This programme is designed with management success and performance in mind.  It will provide the most benefit to people who are currently employed in a management role.
The ‘Mastering Management Fundamentals Open Programme’ enables anybody, at any level of management, to reflect upon and develop their people management skill-set, in an immersive and refreshingly different development format.
Including a personality assessment, personalised report, access to a management expert, being part of a diverse cohort of managers and achieving actionable improvement.  This programme gives you the practical tools and insight to be able to make changes and directly improve your people management skills.

Covering Mastery of 5 Core Areas of Management

Personal Management
Team Management
Team Development
Performance Management
Management Communication


DCo - The Development Company UK Ltd

Managerial

Performance Management

Leadership

Team Management

People Management

Business & Management

Management Skills

The ‘Mastering Management Fundamentals Open Programme’ is a 5 module online course that is designed to improve your management success and performance. It will give you the practical tools and insight to be able to make changes and directly improve your management skills over a 5-6 month period. 

Mastering Management Fundamentals

Real Estate AnalystThe Real Estate Analyst course has been taught non-stop to global real estate firms over the last 25 years, and is without doubt the core financial modelling training in your career portfolio. Whether you have an upcoming financial modelling test for a new job or an APC exam, the Real Estate Analyst course is the choice for you.Create flexible real estate investment focused financial models in Excel. Case studies focus on core, core plus and value add property investments. This course shows you how to model income producing property with both annual and quarterly discounted cash flows, build rent functions, model costs and calculate returns. It also shows you how to interpret and analyse the results. On this course, you will&hellip;<ul fr-original-style="" style="box-sizing: border-box;"><li value="1" fr-original-style="" style="box-sizing: border-box;">Learn how to structure an investment cash flow from first principles and how to value and appraise property investments</li><li value="2" fr-original-style="" style="box-sizing: border-box;">Build annual and quarterly discounted cash flows</li><li value="3" fr-original-style="" style="box-sizing: border-box;">Look in depth at modelling tenancy schedules: rent reviews, upward-only, break options, lease expiry</li><li value="4" fr-original-style="" style="box-sizing: border-box;">Build OPEX and CAPEX into your cash flow</li><li value="5" fr-original-style="" style="box-sizing: border-box;">Analyse risk using sensitivity tables and charts</li><li value="6" fr-original-style="" style="box-sizing: border-box;">Employ best practice and find solutions to common modelling problems</li></ul> Who will benefit from this course?<ul fr-original-style="" style="box-sizing: border-box;"><li value="1" fr-original-style="" style="box-sizing: border-box;">Real Estate Investors</li><li value="2" fr-original-style="" style="box-sizing: border-box;">Surveyors</li><li value="3" fr-original-style="" style="box-sizing: border-box;">Portfolio Analysts</li><li value="4" fr-original-style="" style="box-sizing: border-box;">Investment Managers</li><li value="5" fr-original-style="" style="box-sizing: border-box;">Asset Managers</li><li value="6" fr-original-style="" style="box-sizing: border-box;">Real Estate professionals at any level with exposure to real estate financial models on a frequent basis</li><li value="7" fr-original-style="" style="box-sizing: border-box;">Mid-level to senior Real Estate Analysts who would like to start building their own real estate models quickly, rather than relying solely on coaching from existing team members</li><li value="8" fr-original-style="" style="box-sizing: border-box;">Junior or new Real Estate Analysts who would like to start building their own real estate models quickly, rather than relying solely on coaching from existing team members</li><li value="9" fr-original-style="" style="box-sizing: border-box;">APC candidates who would like the opportunity to consolidate their competencies by understanding how theory and variables interact within the precision context of a financial model.</li></ul> Day OneKnow how to build a property asset cash flow, analyse geared, and un-geared IRRs.<ul fr-original-style="" style="box-sizing: border-box;"><li value="1" fr-original-style="" style="box-sizing: border-box;">Term &amp; Reversion and Layer Method Valuation (Intro to Excel)</li><li value="2" fr-original-style="" style="box-sizing: border-box;">Equivalent Yield (Solver, Scenario and Goal Seek functions)</li><li value="3" fr-original-style="" style="box-sizing: border-box;">Single-Let Discounted Cash Flow</li><li value="4" fr-original-style="" style="box-sizing: border-box;">Cash Flow inputs (Rents, Yields, Growth Rates, Target Returns)</li><li value="5" fr-original-style="" style="box-sizing: border-box;">Analysis and use of date series</li><li value="6" fr-original-style="" style="box-sizing: border-box;">Internal Rate of Return (IRR) and Net Present Value (NPV)</li><li value="7" fr-original-style="" style="box-sizing: border-box;">Comparing Value, Price and Worth</li><li value="8" fr-original-style="" style="box-sizing: border-box;">Adding borrowing and analysing geared returns</li><li value="9" fr-original-style="" style="box-sizing: border-box;">Introducing Rent Reviews and other &lsquo;events&rsquo; into cash flows</li><li value="10" fr-original-style="" style="box-sizing: border-box;">The &lsquo;Rent Function&rsquo; concept and Logic functions (IF,OR,AND)</li><li value="11" fr-original-style="" style="box-sizing: border-box;">Sensitivity analysis</li></ul> Day TwoKnow how to build a multi-let property cash flow and apply the concepts on a hypothetical case study.<ul fr-original-style="" style="box-sizing: border-box;"><li value="1" fr-original-style="" style="box-sizing: border-box;">The &lsquo;Rent Function&rsquo; and Multi-let cash flows</li><li value="2" fr-original-style="" style="box-sizing: border-box;">The &lsquo;date problem&rsquo; and assumptions in property asset cash flows</li><li value="3" fr-original-style="" style="box-sizing: border-box;">Reducing the rent function, intermediate calculations and modelling theory</li><li value="4" fr-original-style="" style="box-sizing: border-box;">Modelling lease expiries, break clauses, voids, and upward only covenants</li><li value="5" fr-original-style="" style="box-sizing: border-box;">Incorporating time-varying rental growth rates</li><li value="6" fr-original-style="" style="box-sizing: border-box;">Analysing multi-let cash flows to see if the leases are sufficiently diversified</li><li value="7" fr-original-style="" style="box-sizing: border-box;">Further IRR analysis (XIRR, MIRR)</li></ul> Included in the Course<ul fr-original-style="" style="box-sizing: border-box;"><li value="1" fr-original-style="" style="box-sizing: border-box;">CPD Accredited Certificate &amp; LinkedIn Proficiency Badge</li><li value="2" id="isPasted" fr-original-style="" style="box-sizing: border-box;">Course Manual - In-Person Course attendees will receive a Physical Copy, Virtual Course attendees will receive a Virtual Copy and have the option to purchase a Hard Copy at an additional fee</li><li value="3" fr-original-style="" style="box-sizing: border-box;">Course Files</li><li value="4" fr-original-style="" style="box-sizing: border-box;">Online Learning Platform access - Further Learning Resources (Reading, Files and Videos)</li><li value="5" fr-original-style="" style="box-sizing: border-box;">Post Course Support - Two Months of Questions &amp; Answers, and One year of support is available for an additional fee</li></ul> For more information about the Real Estate Analyst such as course delivery methods, pricing and dates, please contact Sam on the Bayfield Training Sales team:E - s.musgrave@bayfieldtraining.comT - 01223 517851W - <a href="https://www.bayfieldtraining.com/" target="_blank" rel="nofollow noopener noreferrer ugc" title="https://www.bayfieldtraining.com/" data-airgap-id="125" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">www.bayfieldtraining.com</a>



Real Estate Analyst
The Real Estate Analyst course has been taught non-stop to global real estate firms over the last 25 years, and is without doubt the core financial modelling training in your career portfolio. Whether you have an upcoming financial modelling test for a new job or an APC exam, the Real Estate Analyst course is the choice for you.
Create flexible real estate investment focused financial models in Excel. Case studies focus on core, core plus and value add property investments. This course shows you how to model income producing property with both annual and quarterly discounted cash flows, build rent functions, model costs and calculate returns. It also shows you how to interpret and analyse the results.


On this course, you will…
Learn how to structure an investment cash flow from first principles and how to value and appraise property investments
Build annual and quarterly discounted cash flows
Look in depth at modelling tenancy schedules: rent reviews, upward-only, break options, lease expiry
Build OPEX and CAPEX into your cash flow
Analyse risk using sensitivity tables and charts
Employ best practice and find solutions to common modelling problems


Who will benefit from this course?
Real Estate Investors
Surveyors
Portfolio Analysts
Investment Managers
Asset Managers
Real Estate professionals at any level with exposure to real estate financial models on a frequent basis
Mid-level to senior Real Estate Analysts who would like to start building their own real estate models quickly, rather than relying solely on coaching from existing team members
Junior or new Real Estate Analysts who would like to start building their own real estate models quickly, rather than relying solely on coaching from existing team members
APC candidates who would like the opportunity to consolidate their competencies by understanding how theory and variables interact within the precision context of a financial model.


Day One
Know how to build a property asset cash flow, analyse geared, and un-geared IRRs.
Term & Reversion and Layer Method Valuation (Intro to Excel)
Equivalent Yield (Solver, Scenario and Goal Seek functions)
Single-Let Discounted Cash Flow
Cash Flow inputs (Rents, Yields, Growth Rates, Target Returns)
Analysis and use of date series
Internal Rate of Return (IRR) and Net Present Value (NPV)
Comparing Value, Price and Worth
Adding borrowing and analysing geared returns
Introducing Rent Reviews and other ‘events’ into cash flows
The ‘Rent Function’ concept and Logic functions (IF,OR,AND)
Sensitivity analysis


Day Two
Know how to build a multi-let property cash flow and apply the concepts on a hypothetical case study.
The ‘Rent Function’ and Multi-let cash flows
The ‘date problem’ and assumptions in property asset cash flows
Reducing the rent function, intermediate calculations and modelling theory
Modelling lease expiries, break clauses, voids, and upward only covenants
Incorporating time-varying rental growth rates
Analysing multi-let cash flows to see if the leases are sufficiently diversified
Further IRR analysis (XIRR, MIRR)


Included in the Course
CPD Accredited Certificate & LinkedIn Proficiency Badge
Course Manual - In-Person Course attendees will receive a Physical Copy, Virtual Course attendees will receive a Virtual Copy and have the option to purchase a Hard Copy at an additional fee
Course Files
Online Learning Platform access - Further Learning Resources (Reading, Files and Videos)
Post Course Support - Two Months of Questions & Answers, and One year of support is available for an additional fee


For more information about the Real Estate Analyst such as course delivery methods, pricing and dates, please contact Sam on the Bayfield Training Sales team:
E - s.musgrave@bayfieldtraining.com
T - 01223 517851
W - www.bayfieldtraining.com

Bayfield Training

Financial Modelling & Analysis

Financial Modelling

Professional Development

Property & Real Estate Photography

Continuous Professional Development (CPD)

The Real Estate Analyst course has been taught non-stop to global real estate firms over the last 25 years, and is without doubt the core financial modelling training in your career portfolio. Whether you have an upcoming financial modelling test for a new job or an APC exam, the Real Estate Analyst course is the choice for you.

Real Estate Analyst (Investment Cash Flow Modelling in Excel)

In-Person 

Virtual

Sixty minute webinar on rally regularity timing for jogularity and regularity in styles where a full average speed time schedule is provided. The competitive component of on the public highway historic road rallying, focusing on jogularity style timing. Ideal for competitors on events such as HERO Challenge, Rally the Globe events or Three Castles.

Join our exclusive 60-minute webinar on rally regularity timing, designed to give an introduction to regularities in the jogularity or cumulative speed table styles. Learn how to navigate a full average speed time schedule and master the competitive aspects of historic road rallying on public highways. This session focuses on the processes required to understand and use the supplied time schedules, perfect for those competing in events like the HERO Challenge, Rally the Globe, and Three Castles. Whether you're a seasoned competitor or looking to sharpen your skills, this webinar will equip you with the strategies you need to succeed.


Rally Navigation Training Services

Sports & Fitness

Historic Road Rallying training webinar on Regularity focusing on the Jogularity and Cumulative Speed Table styles.

Rally Navigation - Introduction to Regularity Timing

Email Marketing remains a cornerstone of digital communication, which when used effectively can elevate your brand, foster customer loyalty, and drive remarkable results.&nbsp; In this 2-hour webinar, we will explore how email marketing can be a game-changer for your business, unravelling the secrets behind crafting compelling campaigns and how they seamlessly integrate into your overall marketing strategy.&nbsp; &nbsp; &nbsp;📅 Date: Tuesday 3rd December🕒&nbsp;Time: 10 am - 12 pm📌 Location: Online Webinar&nbsp;<span style='background: url("https://cdnjs.cloudflare.com/ajax/libs/emojione/2.0.1/assets/svg/1f4b7.svg"); display: inline-block; font-family: "Apple Color Emoji", "Segoe UI Emoji", NotoColorEmoji, "Segoe UI Symbol", "Android Emoji", EmojiSymbols; font-weight: 400; line-height: 1; box-sizing: border-box; font-size: inherit; height: 1em; margin: -0.1em 0.1em 0.1em; min-height: 20px; min-width: 20px; vertical-align: middle; width: 1em;' fr-original-style="background: url(https://cdnjs.cloudflare.com/ajax/libs/emojione/2.0.1/assets/svg/1f4b7.svg);" fr-original-class="fr-emoticon fr-deletable fr-emoticon-img">&nbsp; Cost: &pound;25PP&nbsp;Throughout this webinar, we&#39;ll cover essential topics such as:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Building a Solid Foundation: Learn the fundamentals of email marketing, from creating subscriber lists to segmenting your audience for targeted messaging.</li><li fr-original-style="" style="box-sizing: border-box;">The Legal Bits: Get an understanding of the legalities of email marketing including Marketing Consent (GDPR) and Unsubscribes.</li><li fr-original-style="" style="box-sizing: border-box;">Crafting Irresistible Content: Dive deep into the art of crafting emails that captivate your audience.</li><li fr-original-style="" style="box-sizing: border-box;">Automation and Personalization: Explore the power of automation to streamline your email campaigns and the art of personalization to create a tailored experience for each recipient.</li><li fr-original-style="" style="box-sizing: border-box;">The Customer Journey: Learn how to utlise email marketing for more than just conversion. Nurture your customers and create touch points to improve customer engagement.</li><li fr-original-style="" style="box-sizing: border-box;">Analytics and Optimization: Learn how to track and interpret key metrics, identify areas for improvement, and optimize your campaigns for maximum impact.</li></ul> Get ready to revolutionize your approach to email marketing and unlock the full potential of email marketing for your business! &nbsp;About the Host:&nbsp; Stacey Pretty &ndash; Marketing Director, Let&rsquo;s Do Marketing<img src="https://images.cademy.co.uk/bdc6fb76-f48f-4ee1-adb0-87a4b88fa0c4/786e17a8-3713-45f9-999e-c12da4ced6dd/original.jpeg" style="width: 197px; display: inline-block; vertical-align: bottom; margin: 5px 15px 5px 0px; text-align: left; cursor: auto; max-width: calc(100% - 5px); float: left; padding: 0px 1px; user-select: none; position: relative; box-sizing: border-box;" fr-original-style="width: 197px; display: inline-block; vertical-align: bottom; margin: 5px 15px 5px 0px; text-align: left; cursor: auto; max-width: calc(100% - 5px); float: left;" fr-original-class="fr-draggable">Stacey is the Marketing Director of Let&rsquo;s Do Marketing, a marketing consultancy and services agency which is tailored to specifically support new and small businesses with organising and fulfilling their marketing ideas. With over 17 years of marketing experience, working in both B2B and B2C environments, Stacey has extensive experience in managing, creating, and promoting a variety of products and services using both online and offline marketing tools. Understanding the challenges faced by new and small businesses, Stacey seeks to simplify the complexities of marketing, with an approach focused on effectiveness and consistency, ensuring that every marketing effort translates into tangible results. For Stacey, marketing isn&#39;t just about campaigns; it&#39;s about building relationships and fostering an excellent customer experience.

Email Marketing remains a cornerstone of digital communication, which when used effectively can elevate your brand, foster customer loyalty, and drive remarkable results. 
In this 2-hour webinar, we will explore how email marketing can be a game-changer for your organisation, unraveling the secrets behind crafting compelling campaigns and how they seamlessly integrate into your overall marketing strategy. 

Event details:
📅 Date: Monday 17th March 2025
🕘 Time: 10:00am - 12:00pm
📌 Location: Online (ZOOM)
💁‍♀️ For: This workshop is targeted towards businesses in the Voluntary, Community and Social Enterprise sectors in Herefordshire.

Throughout this webinar, we'll cover essential topics such as:
Building a Solid Foundation: Learn the fundamentals of email marketing, from creating subscriber lists to segmenting your audience for targeted messaging.
The Legal Bits: Get an understanding of the legalities of email marketing including Marketing Consent (GDPR) and Unsubscribes.
Crafting Irresistible Content: Dive deep into the art of crafting emails that captivate your audience.
Automation and Personalization: Explore the power of automation to streamline your email campaigns and the art of personalization to create a tailored experience for each recipient.
The Customer Journey: Learn how to utilise email marketing for more than just conversion. Nurture your customers and create touch points to improve customer engagement.
Analytics and Optimisation: Learn how to track and interpret key metrics, identify areas for improvement, and optimize your campaigns for maximum impact.

Get ready to revolutionize your approach to email marketing and unlock the full potential of email marketing for your business!



Let’s Do Business is undertaking this project in conjunction with Herefordshire Council and Talk Community to support organisations in the VCSE (Voluntary, Charity and Social Enterprise) sector in Herefordshire.
This project is funded by the UK Government through the UK Shared Prosperity Fund.
The UK Shared Prosperity Fund is a central pillar of the UK government's Levelling Up agenda and provides £2.6 billion of funding for local investment by March 2025. The Fund aims to improve pride in place and increase life chances across the UK investing in communities and place, supporting local business, and people and skills. For more information, visit https://www.gov.uk/government/publications/uk-shared-prosperity-fund-prospectus
Please click here to see our Privacy Policy. Please note that your details may be shared with Herefordshire Council who are funding this project.



Let’s Do Business Group

Email Etiquette

Email Marketing

Email Writing

Email Marketing remains a cornerstone of digital communication, which when used effectively can elevate your brand, foster customer loyalty, and drive remarkable results.


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