7063 Courses in Dunfermline delivered Live Online

Customer service is an organisation's ability to supply its customers' wants and needs. Improved customer service means constantly and consistently exceeding customers' expectations. This course is designed for service industry professionals who aim to maximise their efficiency, develop better customer skills, and increase their value. The focus is on increasing repeat business through customer satisfaction and referrals. Delegates will discover greater levels of productivity, job satisfaction, and potential for advancement. For client-facing service personnel, these areas of development will prove particularly beneficial, leading to increased internal and external customer satisfaction. Throughout the course, delegates will learn how to: Project a UB4me, customer-centred attitude Empower people with respect and control by acknowledging and offering choices Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions Listen more intently to develop the best rapport Communicate clearly with conviction, projecting greater credibility Create positive, diplomatic messages even from negative situations, modelling a problem-solving, can-do attitude Create and refine phone-answering and email templates to appropriately address customer concerns and increase the potential for repeat business This Customer Service Skills course is a 4-hour interactive virtual class for up to 20 delegates. Upon registration, delegates will receive online login instructions prior to the class date. This format allows for a collaborative learning experience from the comfort of one's own home or office.

An Accredited CPD-Certified Training Seminar for Employers, HR Managers, and Team Leaders “1 in 4 women and 1 in 7 men will experience domestic abuse in their lifetime.” (Source: Office for National Statistics) Domestic abuse is a workplace issue—whether it occurs inside or outside the home. This session provides a valuable introduction for employees in developing and embedding policies that protect staff, promote wellbeing, and fulfill legal and ethical responsibilities. Workplaces play a vital role in recognising, responding to, and supporting employees affected by domestic abuse. Having an effective Domestic Abuse Policy and Procedures will ensure your workplace is ‘A Safe Space to Work.’ What You'll Gain By attending this 1 hour live Teams Session, you will: Learn the main components of an effective workplace domestic abuse policy Learn how to embed procedures that support impacted employees safely and sensitively Clarify the legal, health and safeguarding responsibilities of employers Explore how to respond appropriately to disclosures of domestic abuse Learn the next steps for implementation within the workplace Why Attend? This seminar is ideal for organisations developing internal domestic abuse policies and procedures. The session offers practical steps to align with best practice, legal requirements, and trauma-informed approaches—supporting both compliance and compassion. By the end of the session, attendees will feel confident in: Drafting or refining a domestic abuse policy Creating a safe environment in which to disclose Building internal response plan that includes HR, line managers and support services Additional Benefits CPD credits awarded Printable handouts and policy templates provided Certificates of attendance available on request Free Domestic Abuse Policy Workshop Host Julie Johns MBE Format: Live Teams Session Duration: 1 hour Cost: For this date only £25 per person (normally £35 per person)

Clinical coach standardisation events

Are you interested in laser therapy and how it works on different musculoskeletal tissues? Curious about how to successfully integrate it into your clinical practice? Join Celtic SMR for an engaging webinar led by Mark Kingham, MSc Chiropractic and PGDip Sports & Exercise Medicine. Mark integrates MLS® Laser Therapy into his clinic with optimised treatment outcomes and will guide you through how to do the same. In this workshop, you’ll gain practical insights into: - The clinical indications for laser therapy - How to deliver treatments effectively utilising the global treatment approach - Contraindications - When not to use laser - How to clinically identify your target tissue for laser treatment and why tailoring laser settings to the specific tissue can be the key to moving from good outcomes to exceptional results. Whether you're new to laser therapy or looking to sharpen your skills, this session will give you the tools and confidence to enhance your treatments and improve patient outcomes.

Historic Road Rallying training webinar on Regularity focusing on the Jogularity and Cumulative Speed Table styles.

This course meets and exceeds the Maryland requirement for the security officer course of 12 hours. The course is taught over 2 days, 6 hours per day. In this course, you will learn the required curriculum for security officers prescribed by the Maryland Police and Corrections Training Commission.

This will be delivered live by Tableau Visionary and 3 times Tableau Ambassador Dawn Harrington (TechTipsGirl.com) and 2 times Tableau Ambassador Steve Adams (VizDJ.com)

This is an International Driver CPC - 7hours course - Vulnerable Road Users and it is suitable for LGV & PCV and will cover: Where Do We Encounter VRU’s? Who Are the VRU’s? Sharing Road Space, Route Planning, New Traffic Systems, Professional Drivers Role, Hazard Perception, Defensive Driving, Blindspots, Vehicle Safety Systems, Cyclists, Pedestrians, Motorcyclists, Horse Riders All courses start at 07:45 hrs and finish at 15:45 hrs All courses are 8 hours long with included 2 breaks of 15 minutes and a lunch break of 30 minutes. Approval: This course is registered with JAUPT as approved for Driver CPC qualification. Course Approval Number: ICRS5814/475. On completion of the course, all attendees will receive a certificate of attendance. Please note repeat courses are not accepted by DVSA and by joining this course you confirm that you are aware of the modules covered by you and certify that, if you have covered these before you are happy to repeat the modules due to needing further education on the subject.

IT Cyber Security Engineer – Job Ready Programme Enrol in Our IT Cyber Security Engineer – Job Ready Programme with Career Support! Gain access to 3,000+ online courses and earn Free Certificates to showcase your skills and boost your career potential. Step into the high-demand world of cyber security with a comprehensive programme designed for the UK job market. Master critical areas like penetration testing, secure cloud architecture, AI-powered threat detection, and GDPR compliance—skills that can lead to roles earning up to £95,000 a year. As UK businesses face £27 billion in cybercrime losses annually, the demand for skilled IT Cyber Security Engineers has never been greater. Whether you're changing careers or upskilling, this course equips you with in-demand expertise in threat intelligence, cryptography, and secure coding. Become the digital defence every company needs. Start your journey toward a resilient and rewarding career in cyber security today. Professional Diploma in IT Cyber Security Engineer – 25 Core Courses – Course 01: Cyber Security Online Course: DOSS and DDOS – Course 02: Cyber Security Training: Incident Handling & Response – Course 03: Security Threat Management – Course 04: Certified Information Security Manager (CISM) – Course 05: Certified Information Systems Security Professional (CISSP) – Course 06: CompTIA Advanced Security Practitioner (CASP) – Course 07: Computer Network Security Complete Training – Course 08: CyberSec First Responder: Threat Detection and Response [QLS Level 7] – Course 09: Bash Scripting and Shell Programming for Beginners – Course 10: Ethical Hacking Masterclass – Course 11: CompTIA PenTest+ Ethical Hacking Course – Course 12: BlackArch Linux: Ethical Hacking and Penetration Testing – Course 13: Ultimate Linux Security and Hardening Training – Course 14: The Complete Python Hacking Course: Beginner to Advanced! – Course 15: SQL Database Basics – Course 16: CompTIA Network+ Certification (N10-008) – Course 17: CompTIA A+ Core 1 (220-1101) Course – Course 18: CompTIA A+ Core 2 (220-1102) Course – Course 19: CompTIA Security+ (SY0-601) – Course 20: CompTIA Cloud+ CV0-002 Course – Course 21: Cisco CCENT/CCNA Interconnecting Cisco Networking Devices Part 1 – Course 22: Cisco CCNA Interconnecting Cisco Networking Devices Part 2 (ICND2) Training – Course 23: Cisco ASA Firewall Training with Step-by-Step Lab Workbook – Course 24: FortiGate Firewall Training Step-by-Step Lab Workbook – Course 25: Palo Alto Firewall Training with Step-by-Step Lab Workbook Job Readiness & Career Development Training (Complementary) – Course 01: Career Development Training – Course 02: Effective CV Writing – Course 03: CV Writing and Interview Tricks – Course 04: Ace the Interview – Interview Prep That Makes a Difference – Course 05: Job Search Skills – Course 06: Effective Communication Skills for Professionals – Course 07: Boost Your Confidence, Assertiveness – Course 08: Body Language Secrets – Course 09: Coaching and Mentoring – Course 10: Presentation Skills – Present like a Pro – Course 11: Public Speaking Course – Course 12: Project Management Training – Course 13: Leadership & Management – Course 14: Negotiation and Agreement Training – Course 15: Workplace Equality & Diversity – Course 16: Professional Development and Personal Well-being – Course 17: Emotional Intelligence and Human Behaviour – Course 18: Time Management: Step By Step Training – Course 19: Cross-Cultural Awareness – Course 20: Productivity Boosting – Course 21: Critical Thinking & Problem Solving – Course 22: Perfect LinkedIn Profile Creation – Course 23: Resume Writing Skills & Job Search With LinkedIn – Course 24: Email Writing – Course 25: Learn Microsoft Word, PowerPoint & Outlook In 90 Minutes!

The two-day Adult MHFAider® courses are tailored around supporting adults, and can be attended by anyone from age 16 upwards. A lot of the education settings we work with have now trained a number of Adult MHFAider®’s to support their colleagues as part of their whole-school/college approach to mental health and wellbeing.