105 Courses in Cardiff delivered Live Online

About this Virtual Instructor Led Certificate Training Course (VILT) Asset maintenance and equipment reliability teams play a significant role to ensure that there is no room for downtime and losses in production. They are often recognised for their contribution and ability to keep assets running productively in today's organisations. The Certificate in Asset Management Virtual Instructor Led Training (VILT) course will provide those involved in Asset Management with a full explanation of the key processes to manage assets across their lifecycle. This recognised VILT course has been designed to equip participants with practical skills to take back to work. This VILT course enables participants to ensure their organisation's assets are realising their full value in support of the organisation's objectives. Accredited by the Institute of Asset Management (IAM), this VILT course will prepare participants to sit for the IAM Asset Management Certificate qualification. The IAM exam is offered as an option for participants of this VILT course. Training Objectives By the end of this VILT course, participants will be able to: Understand the key principles, tools and terminology of Asset Management, and demonstrate how it will benefit your organisation Gain familiarity in the application of ISO 55000 in practice Access a range of models that will support the implementation of asset management in your organisation Assess your understanding of the current tools and concepts applied in Asset Management Capture new ideas and skills that will enhance performance and be better prepared for the Institute of Asset Management (IAM) Certificate Examination Target Audience This VILT course will benefit maintenance managers, operations managers, asset managers and reliability professionals, planners and functional specialists. It will also be useful for facilities engineers, supervisors/managers and structural engineers/supervisors/ and managers. IAM Qualifications Syllabi This document details the scope of the individual topics which comprise the examination modules, and how the exams are assessed. It is important that prospective candidates understand the scope of the modules to determine the preparation required. Download here IAM Qualifications Candidate Handbook This handbook provides more detailed information on registering as a candidate, learning resources, training courses, booking an exam, exam regulations and what happens after an exam - whether you are successful or unsuccessful. Download here Course Level Basic or Foundation Training Methods The VILT course will be delivered online in 5 half-day sessions comprising 4 hours per day, with 2 breaks of 15 minutes per day. Course Duration: 5 half-day sessions, 4 hours per session (20 hours in total) Other than world-class visuals and slides, this VILT course will include a high level of interaction between the facilitator and participants and group discussion among the participants themselves. There will be a number of exercises & quizzes to demonstrate key points and to give participants the chance to apply learning and appreciate key aspects of best practice. Participants will also have the chance to share examples from their own experience, discuss real problems they are facing and develop actions for improvement when they return to work. Examples of the exercises that are used in this VILT course are as follows: Exercises: Aligning Assets to Business Objectives, Planning for Contingencies, Understanding Function and Failure. Group exercises: Asset Management Decision Making, Incident Review & Operations Optimisation. The workshop content will be adjusted based on the discussions, interests and needs of the participants on the course. Trainer Your expert course leader is a is a highly experienced in maintenance and turnaround specialist. He is a Chartered Mechanical Engineer, having spent 19 years working for BP in engineering, maintenance and turnaround management roles. During this time, he worked on plants at all ages in the lifecycle, from construction, commissioning and operating new assets to maintaining aging assets and decommissioning. He has taken roles in Projects, Human Resources and Integrity Management which give real breadth to his approach. He also specialized in Continuous Improvement, gaining the award of International Petrochemical Coach of the year. He stays up to date with the latest industrial developments through his consulting support for major clients. He is also the Asset Management lead and a VILT specialist, having delivered over 70 days of VILT training in the last year. He has an engaging style and will bring his current industrial experience, proficiency of VILT techniques and diverse content, gathered from a comprehensive training portfolio, to deliver a distinctive training experience. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information about post training coaching support and fees applicable for this. Accreditions And Affliations

In a world focused on digital media, 24-hour news channels and social channels, it’s really important to communicate with your audience – there are lots of opportunities to do this if you are interviewed by journalists. There’s the chance to deliver expert comments or take part in in-depth features or give a quote about your business or organisation. The media wants to stay relevant and engaged with its audience and you can play a part in that and talk to your audience. In our Broadcast Media Training Courses, we will teach you the best ways to share your story, how to answer those difficult questions and present yourself with confidence and style. This means you will capitalise on every opportunity. Our broadcast media and media interview training courses include: Exploiting the opportunity The world of digital media means there are lots of opportunities to appear online, on radio or on TV, as an expert or commentator and gain invaluable exposure for your business and organisation. You may meet journalists at industry events or be contacted for a comment on an issue. You may also need media training because you have to protect your business’ reputation by reacting proactively if you become involved in a news story. Media training will help you handle interviews with journalists, content creators and other media professionals. You need to communicate positively and effectively and make sure your message reaches the audience. It means speaking consistently, and with style and confidence. You’ll also need to know how to handle challenging questions and make sure you positively manage your reputation. Contemporary Media Training Our media training is interactive, engaging and importantly, carried out by experienced journalist trainers. Our team has worked at the highest levels of journalism and broadcasting and will give you an invaluable insight into how to maximise the opportunity of a media appearance. We will take you through the background of what journalists want and need, and give you a clear understanding of how to prepare and deliver your messages and ideas. We will then carry out a number of media style interviews which our technical team will record and playback so you can see and hear yourself. We will then support you with practical, inclusive and useful feedback for you to put into practice for the next interview. We provide copies of all your recordings and useful notes after the training. Locations that suit you We deliver training at our facilities in Birmingham or London or at your location, bringing our technical equipment and cameras with us. You can have a half day training session for up to 4 people or a full day training for a larger group. We also deliver training online for small groups which can be useful when teams are spread around the country. Expert Journalist Trainers We pride ourselves on two things at Coherent Comms – delivering contemporary media training and our supportive inclusive feedback. We know there are lots of media training companies out there but our clients tell us they work with us because we listen. We don’t tell you what training you need or hark back to the old days. We take on board your communication needs and deliver bespoke training. Our associates are working in digital communications, carrying out interviews for news online sites and our contacts are producing digital content for a 21st century audience. We’ll talk to you about TV and radio but we understand the wider media landscape and how to navigate it. And we’re really proud of our feedback – we want to take you from good to great and believe confidence building with tips and ideas that will work for you is the best way to develop your skills. We will help you design the course you want All our media training is bespoke and designed to exactly suit your needs. We have lots of ideas of how it might work but we want to hear from you and what you want! So get in touch with our friendly team by phone on 0754 533 4269 or fill in our contact form and we will get back to you. We’d love to hear how you hope to improve your media and communication skills.

PAT Testing - Portable Appliance Testing Training Course Overview The "PAT Testing - Portable Appliance Testing Training" course is designed to equip learners with the essential knowledge and skills required to safely conduct portable appliance testing in line with current UK regulations. Participants will gain a clear understanding of the legal requirements, risk assessment techniques, and best practices for maintaining workplace safety. This course is ideal for individuals involved in electrical safety, ensuring they can carry out PAT testing confidently and competently. Upon completion, learners will be prepared to enhance workplace safety through proper appliance inspection and compliance with relevant legislation. Course Description This comprehensive course covers all key areas of portable appliance testing, including the legal provisions that guide PAT testing, risk assessment methodologies, and the appropriate tools for conducting inspections. Learners will explore different types of electrical appliances, their classification, and how to perform initial visual examinations. Additionally, the course delves into the electrical installation testing process and safety precautions necessary to mitigate risks. Participants will also learn the essential practices for recording and reporting test results. By the end of the course, learners will be equipped with the skills needed to perform thorough PAT testing and ensure compliance with industry standards. PAT Testing - Portable Appliance Testing Training Curriculum Module 01: Introduction to PAT Module 02: Relevant Statutory Provisions for PAT Module 03: Risk Assessment Module 04: Reducing and Controlling Risks Module 05: Electrical Units and Appliance Classification Module 06: Initial Visual Examination Module 07: Instruments for Testing and Equipment Inspection Module 08: Electrical Installation Testing Module 09: Safety Precautions in Electrical Testing Module 10: Reporting and Record-keeping (See full curriculum) Who is this course for? Individuals seeking to enhance their knowledge of electrical safety. Professionals aiming to ensure compliance with PAT testing regulations. Beginners with an interest in electrical safety or maintenance. Safety officers or facilities managers responsible for ensuring workplace compliance. Career Path PAT Tester Health and Safety Officer Facilities Manager Electrical Compliance Officer Maintenance Technician Workplace Safety Consultant

Duration 4 Days 24 CPD hours This course is intended for This course is intended for security and network administrators who will be responsible for the installation, deployment, tuning, and day-to-day maintenance of the F5 Advanced Web Application Firewall. In this 4 day course, students are provided with a functional understanding of how to deploy, tune, and operate F5 Advanced Web Application Firewall to protect their web applications from HTTP-based attacks. The course includes lecture, hands-on labs, and discussion about different F5 Advanced Web Application Firewall tools for detecting and mitigating threats from multiple attack vectors such web scraping, Layer 7 Denial of Service, brute force, bots, code injection, and zero day exploits. Module 1: Setting Up the BIG-IP System Introducing the BIG-IP System Initially Setting Up the BIG-IP System Archiving the BIG-IP System Configuration Leveraging F5 Support Resources and Tools Module 2: Traffic Processing with BIG-IP Identifying BIG-IP Traffic Processing Objects Overview of Network Packet Flow Understanding Profiles Overview of Local Traffic Policies Visualizing the HTTP Request Flow Module 3: Web Application Concepts Overview of Web Application Request Processing Web Application Firewall: Layer 7 Protection F5 Advanced WAF Layer 7 Security Checks Overview of Web Communication Elements Overview of the HTTP Request Structure Examining HTTP Responses How F5 Advanced WAF Parses File Types, URLs, and Parameters Using the Fiddler HTTP Proxy Module 4: Common Web Application Vulnerabilities A Taxonomy of Attacks: The Threat Landscape What Elements of Application Delivery are Targeted? Common Exploits Against Web Applications Module 5: Security Policy Deployment Defining Learning Comparing Positive and Negative Security Models The Deployment Workflow Policy Type: How Will the Policy Be Applied Policy Template: Determines the Level of Protection Policy Templates: Automatic or Manual Policy Building Assigning Policy to Virtual Server Deployment Workflow: Using Advanced Settings Selecting the Enforcement Mode The Importance of Application Language Configure Server Technologies Verify Attack Signature Staging Viewing Requests Security Checks Offered by Rapid Deployment Defining Attack Signatures Using Data Guard to Check Responses Module 6: Policy Tuning and Violations Post-Deployment Traffic Processing Defining Violations Defining False Positives How Violations are Categorized Violation Rating: A Threat Scale Defining Staging and Enforcement Defining Enforcement Mode Defining the Enforcement Readiness Period Reviewing the Definition of Learning Defining Learning Suggestions Choosing Automatic or Manual Learning Defining the Learn, Alarm and Block Settings Interpreting the Enforcement Readiness Summary Configuring the Blocking Response Page Module 7: Attack Signatures & Threat Campaigns Defining Attack Signatures Attack Signature Basics Creating User-Defined Attack Signatures Defining Simple and Advanced Edit Modes Defining Attack Signature Sets Defining Attack Signature Pools Understanding Attack Signatures and Staging Updating Attack Signatures Defining Threat Campaigns Deploying Threat Campaigns Module 8: Positive Security Policy Building Defining and Learning Security Policy Components Defining the Wildcard Defining the Entity Lifecycle Choosing the Learning Scheme How to Learn: Never (Wildcard Only) How to Learn: Always How to Learn: Selective Reviewing the Enforcement Readiness Period: Entities Viewing Learning Suggestions and Staging Status Violations Without Learning Suggestions Defining the Learning Score Defining Trusted and Untrusted IP Addresses How to Learn: Compact Module 9: Cookies and Other Headers F5 Advanced WAF Cookies: What to Enforce Defining Allowed and Enforced Cookies Configuring Security Processing on HTTP headers Module 10: Reporting and Logging Overview: Big Picture Data Reporting: Build Your Own View Reporting: Chart based on filters Brute Force and Web Scraping Statistics Viewing F5 Advanced WAF Resource Reports PCI Compliance: PCI-DSS 3.0 The Attack Expert System Viewing Traffic Learning Graphs Local Logging Facilities and Destinations How to Enable Local Logging of Security Events Viewing Logs in the Configuration Utility Exporting Requests Logging Profiles: Build What You Need Configuring Response Logging Module 11: Lab Project 1 Lab Project 1 Module 12: Advanced Parameter Handling Defining Parameter Types Defining Static Parameters Defining Dynamic Parameters Defining Dynamic Parameter Extraction Properties Defining Parameter Levels Other Parameter Considerations Module 13: Automatic Policy Building Overview of Automatic Policy Building Defining Templates Which Automate Learning Defining Policy Loosening Defining Policy Tightening Defining Learning Speed: Traffic Sampling Defining Track Site Changes Lesson 14: Web Application Vulnerability Scanner Integration Integrating Scanner Output Importing Vulnerabilities Resolving Vulnerabilities Using the Generic XML Scanner XSD file Lesson 15: Deploying Layered Policies Defining a Parent Policy Defining Inheritance Parent Policy Deployment Use Cases Lesson 16: Login Enforcement and Brute Force Mitigation Defining Login Pages for Flow Control Configuring Automatic Detection of Login Pages Defining Session Tracking Brute Force Protection Configuration Source-Based Brute Force Mitigations Defining Credentials Stuffing Mitigating Credentials Stuffing Lesson 17: Reconnaissance with Session Tracking Defining Session Tracking Configuring Actions Upon Violation Detection Lesson 18: Layer 7 DoS Mitigation Defining Denial of Service Attacks Defining the DoS Protection Profile Overview of TPS-based DoS Protection Creating a DoS Logging Profile Applying TPS Mitigations Defining Behavioral and Stress-Based Detection Lesson 19: Advanced Bot Protection Classifying Clients with the Bot Defense Profile Defining Bot Signatures Defining Proactive Bot Defense Defining Behavioral and Stress-Based Detection Defining Behavioral DoS Mitigation Lesson 20: Form Encryption using DataSafe Targeting Elements of Application Delivery Exploiting the Document Object Model Protecting Applications Using DataSafe The Order of Operations for URL Classification Lesson 21: Review and Final Labs Review and Final Labs

Unlock the power of effective negotiation. Gain essential skills to navigate complex deals, build lasting partnerships, and achieve optimal outcomes. Course overview Duration: 1 day (6.5 hours) This course is designed for those who need to understand and be able to use essential negotiation skills to make them more effective in their role. Externally you maybe negotiating with suppliers, customers, regulatory authorities and other organisations. Internally you will be negotiating with stakeholders, colleagues, and team members which could be for resources, time, budget or facilities. Being able to negotiate agreements that are acceptable to all parties requires skill and is essential to maintain healthy, functional relationships. This will be a facilitated workshop designed to be flexible to achieve the desired outcome. We will achieve the objectives through a mixture of facilitated discussion, interactive exercises designed to give insight and facilitator input. During the day we will deal with the stages of a negotiation from preparation to closing. Individuals will get the opportunity to practice the skills needed to create win-win outcomes through a number of generic but realistic scenarios. Objectives By the end of the course you will be able to: State the principles of effective negotiation Prepare effectively for different types of negotiation Set negotiation objectives and identify what can be ‘traded’ Explain how assertiveness and influencing skills can affect outcomes Deploy appropriate strategies and tactics to achieve the best results Use different techniques to deal with difficult customers and difficult situations Content Influencing Seek first to understand, and then be understood The importance of understanding the other party’s position and how to do it The power of non-verbal communication Dealing with difficult customers and difficult situations whilst maintaining a positive relationship How to approach negotiations Identifying potential negotiations and preparing for potential outcomes Aiming for results which deliver win/win outcomes Developing a win/win mindset and behaviours Rights and responsibilities of negotiators Setting Negotiation Objectives Clarifying essential, desirable and ideal objectives Assessing the most favoured, realistic target and walk away positions The Negotiation Process The importance of preparation Creating an opening proposal Where to pitch the opening proposal Bargaining/Trading - Gaining Momentum Knowing your parameters – what can be traded? Choosing a strategy and tactics Dealing with questionable tactics and ploys Building rapport – the communication process Asking the right questions and active listening Being assertive, demanding your rights and ensuring you meet your responsibilities Closing Techniques Trial and actual closing techniques Signalling Summarising and documenting the agreement Follow up and implementation of the deal

Duration 5 Days 30 CPD hours Overview Upon completing this course, you will be able to meet the following objectives: SD-WAN Overview Cloud Concepts Cloud Technologies SD-WAN Direct Cloud Access (DCA) SD-WAN SaaS Cloud On-RAMP for IAAS (AWS) Cloud On-RAMP for IAAS (AZURE) Cloud Configuration for GCP Cloud On-RAMP for MULTI-CLOUD Cloud On-RAMP for CO-LOCATIONS This is a 5 day hands-on course on Cisco SD-WAN Cloud Configuration, Monitoring and Troubleshooting. This course provides the student with the knowledge to connect SD-WAN to SaaS Applications, as well as the ability to connect their Branches to AWS, AZURE, GCP Data Centers in the Cloud. Students will also learn how to Configure, Monitor, and Troubleshoot SD-WAN Co-Locations and SD-WAN Multicloud. SD-WAN Overview SD-WAN Controller SD-WAN WAN Edges supported in Cloud Instances Cloud Concepts Cloud Ops vs WAN Ops Cloud Connectivity Cloud Access Control Cloud Network Connectivity Cloud Regions Cloud Availability Zones Virtual Networks Cloud Routing Internet Gateways VS VPN Gateways VPC/VNET: IP Addressing Cloud Network Load Balancing Cloud Peering Cloud Transit Networks Cloud Technologies Azure Azure Basics Resource Groups vNets Availability zones Availability Set Workload and Public IP Network Virtual Appliance Load Balancer User Defined Routes Network Security Group VPN Gateway Express Routes Creating VNET for SDWAN AWS AWS Basics Region VPCs Availability zones Subnets EC2 Instance Elastic IPs Security Groups Internet Gateway NAT Gateway Route Table VPN Gateway Direct Connect Elastic Load Balancer Subscribe to Amazon machine images Setting AWS resource limits AWS Transit Gateways Creating VPC for SDWAN AWS IAM Role AWS Security Groups Service limits AWS SSH key pair Google Cloud GCP Basics Project Region Virtual Private Cloud Availability Zone Subnets Compute Engine Cloud Load Balancer Cloud DNS VPC Routing Cloud VPN & VPC peering VPC Firewall Rules SD-WAN Direct Cloud Access (DCA) DCA Prerequisites DNS on VPN 0 DIA Central Policy Configuration Match Traffic Set QOS Set External Access SD-WAN SaaS Supported Platforms and Versions SaaS Prerequisites DNS on VPN 0 DIA SaaS Access Methods Cloud Access through Direct Internet Access Links Cloud Access through a Gateway Site Hybrid Approach Supported SaaS Applications SaaS Security Options SaaS Configuration Common Scenarios for Using Cloud onRamp for SaaS Specify Office 365 Traffic Category Enable Cloud onRamp for SaaS, Cisco IOS XE SD-WAN Devices Configure Applications for Cloud onRamp for SaaS Using Cisco vManage Configure Sites for Cloud onRamp for SaaS Using Cisco vManage View Details of Monitored Applications Cloud On-RAMP for IAAS (AWS) Prerequisite AWS Configuration Verify prerequisites Configure AWS for Cisco SD-WAN Cloud On-RAMP for AWS Overview Define WAN Edge Type used Define Template Attach Devices to Template Deploy Cloud Onramp AWS IAM Role Select Region Select CPU and Memory Transit Networking IP Addresses Discover and Map Host VPCs AWS to SD-WAN Security Monitor Cisco Cloud Onramp for AWS Troubleshoot Cisco Cloud Onramp for AWS Interconnecting Cisco SD-WAN with AWS Transit Gateway (TGW) Cloud On-RAMP for IAAS (AZURE) Prerequisite AZURE Configuration Cloud On-RAMP for AZURE Configure AWS for Cisco SD-WAN Define WAN Edge Type used Define Template Attach Devices to Template Deploy Cloud Onramp Select Region Discover and Map Host VPCs Monitor Cisco Cloud Onramp for Azure Troubleshoot Cisco Cloud Onramp for AZURE Azure Virtual Wan (VWAN) Integration Cloud Configuration for GCP Prerequisite GCP Configuration SD-WAN Configuration Configure Google Cloud for SD-WAN Google Cloud GCP Basics Deploy cEdge Catalyst 8000V Edges Setup IPSEC Connections Setup BGP Connections Cloud On-RAMP for MULTI-CLOUD AWS Transit Gateway Microsoft vWAN Create Cisco Cloud GW Discover host VPCs/VNets Map Branch nets to VPCs Cloud On-RAMP for CO-LOCATIONS SD-WAN CO-LOCATIONS Overview Colocation facilities Cisco Colocation Equipment Cisco Cloud Services Platform 5444 Cisco Network Function Virtualization Infrastructure Software (NFVIS) Virtual Network Functions Network Fabric Cisco Catalyst 9500-48Y4C switch Cisco Catalyst 9500-40X switch Device Configuration and Connectivity Sizing the Colocation Solution Devices Cisco Colocation Manager Deploy Network Services at the Network Edge Colocation Solution?Deployment Workflow Monitor Cisco SD-WAN Colocation Devices Cisco Colocation Manager States for Switch Configuration Cisco Colocation Manager States and Transitions from Host Cisco Colocation Manager Notifications VM Alarms Cloud Services Platform Real-Time Commands Colocation High Availability Troubleshoot Cisco SD-WAN Cloud onRamp for Colocation Solution Troubleshoot Catalyst 9500 Issues Troubleshoot Cloud Services Platform Issues DHCP IP Address Assignment Troubleshoot Cisco Colo Manager Issues Troubleshoot Service Chain Issues Troubleshoot Physical Network Function Management Issues Log Collection from CSP Troubleshoot vManage Issues Additional course details: Nexus Humans Cisco SD-WAN Cloud (SDWAN-CLD-CT) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco SD-WAN Cloud (SDWAN-CLD-CT) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4 Days 24 CPD hours This course is intended for Collaboration Communications Systems Engineers are responsible for planning, deploying, configuring, maintaining, and troubleshooting Microsoft Teams Phone, meetings, and personal and shared space devices, including Microsoft Teams Rooms and Surface Hub. Collaboration Communications Systems Engineers have a fundamental understanding ofÿnetworking, telecommunications, audio/visual and meeting room technologies, identity and access management. They are proficient in managing and monitoring Teams Phone, meetings, and certified devices using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Portal, and the Call Quality Dashboard. They deploy and configure Microsoft Teams Phone with PSTN connectivity through Microsoft Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing. Collaboration Communications Systems Engineers work with Teams Administrators, Microsoft Identity and Access Administrators, and Microsoft 365ÿAdministrators. In addition, they may work with owners of other workloads, including facilitiesÿmanagers, network engineers, security engineers, device manufacturers, telephony providers, and Microsoft Certified solutions providers. This training course is designed to give participants the knowledge and skills to become a Collaboration Communications Systems Engineer. Participants should understand the fundamentals of networking, telecommunications, audio/visual and meeting room technologies, identity and access management, and Microsoft Teams. They will gain hands-on experience configuring and deploying Microsoft Teams Phone, meetings and certified devices including Microsoft Teams Rooms and Surface Hub. The course will also cover how to manage and monitor Teams Phone, meetings, and certified devices using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Portal, and the Call Quality Dashboard. In addition, the course will cover configuring and deploying Microsoft Teams Phone with PSTN connectivity through Microsoft Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing. Prerequisites Microsoft 365 and Microsoft Teams Networking, telecommunications, and audio/visual basics Identity and access management basics 1 - Introduction to Teams meetings and calling Overview of Teams meetings and events Overview of Teams Phone Overview of auto attendants and call queues Overview of Teams devices 2 - Plan for Teams Phone Plan to deploy Teams Phone Plan for Teams Phone PSTN connectivity Determine license requirements Plan for Teams Phone devices Plan and design Teams Phone features Plan for voicemail 3 - Plan for Microsoft Teams Rooms and Surface Hub Determine license requirements for Microsoft Teams Rooms and shared devices Understand differences between Microsoft Teams Rooms on Android and Windows Understand Microsoft Teams Rooms on Surface Hub 2S Understand and plan Teams Room accessories, components, and peripherals Understand Teams Rooms management options 4 - Plan and optimize network performance for Teams media Understand Teams network requirements Design network for media optimization Design and implement QoS 5 - Configure and deploy Teams Phone Configure emergency calling for Teams Calling Plans Manage and configure Microsoft PSTN numbers Configure Operator Connect and Teams Phone Mobile Configure Teams Phone policies Create and manage Teams policies Configure Audio Conferencing 6 - Configure and deploy Teams Phone with Direct Routing Design Direct Routing call flows Implement SIP trunking with Direct Routing Configure Emergency Calling for Direct Routing Extend Teams Direct Routing infrastructure Deploy and maintain a survivable branch appliance 7 - Extend Teams Phone with additional services Understand how Teams interacts with additional services Configure compliance recording in Teams Configure and integrate a certified contact center in Teams Design and deploy voice bots in Teams 8 - Manage meetings and events experiences Explore meetings and events in Microsoft Teams Configure meeting settings Create and manage meeting policies Configure audio conferencing Create and manage meeting templates and template policies Create and manage meetings customization policies Configure live events settings Create and manage live events policies Examine live events across Microsoft 365 9 - Guided project - Create and assign Teams policies to meet business requirements in Microsoft Teams Prepare 10 - Configure and manage voice users Enable users for Teams Phone Enable users for Direct Routing with Teams Phone Enable additional calling features for Teams Phone Enable users for Teams Phone Mobile 11 - Configure auto attendants and call queues Design call flows for auto attendants and call queues Configure auto attendants and call queues Deploy a channel-based call queue Configure resource accounts Configure Microsoft 365 groups for voicemail Interpret call queue conference modes Interpret call queue routing methods Configure holidays for auto attendants and call queues Configure custom music on hold 12 - Configure, deploy, and manage Teams devices Manage Microsoft Teams Phones Manage Microsoft Teams Room Systems Microsoft Teams Rooms management options Manage Surface Hub 2S devices Configure Microsoft Teams SIP gateway Manage Microsoft Teams displays Remote provisioning and sign in for Teams Phones Update Microsoft Teams devices remotely Manage Microsoft Teams device tags 13 - Guided project - Prepare meeting room experiences Prepare 14 - Monitor and troubleshoot Teams collaboration communications systems Diagnose and troubleshoot phone number assignment Diagnose and troubleshoot Teams client issues Diagnose and troubleshoot call failure and call quality issues Report on and troubleshoot Teams calls with Call Quality Dashboard Diagnose and troubleshoot Direct Routing issues Troubleshoot and monitor Teams devices Troubleshoot Teams meetings and calling Troubleshoot Teams Rooms devices

Fire Warden Training Level 5 Course Overview This Fire Warden Training Level 5 course equips learners with essential knowledge and skills to effectively manage fire safety within diverse workplace environments. It covers the core principles of fire prevention, risk assessment, emergency procedures, and the responsibilities of a fire warden. Designed to enhance confidence and competence, the course prepares individuals to identify hazards, implement evacuation strategies, and ensure compliance with relevant fire safety legislation. Upon completion, learners will be able to contribute significantly to maintaining a safe environment, reducing fire risks, and supporting emergency response teams. Course Description This comprehensive course delves into fundamental fire safety concepts including the fire triangle, risk assessment techniques, and detailed fire safety arrangements such as fire plans and personal emergency evacuation plans. Learners will explore effective fire evacuation procedures and strategies to manage emergencies calmly and efficiently. The training emphasises legal obligations and best practices in fire safety management, fostering an understanding of how to protect people and property. By completing this course, learners will gain the ability to oversee fire safety measures, coordinate evacuations, and support their organisation’s health and safety commitments in accordance with UK regulations. Fire Warden Training Level 5 Curriculum Module 01: Fire Warden Safety An Introduction Module 02: Understanding Fires – The Fire Triangle Module 03: Risk Assessments Module 04: Fire Safety Arrangements – The Fire Plan Module 05: Personal Emergency Evacuation Plans Module 06: Fire Evacuation Procedures – Evacuation Strategies (See full curriculum) Who is this course for? Individuals seeking to develop expertise in workplace fire safety management. Professionals aiming to enhance their career in health and safety roles. Beginners with an interest in fire safety and emergency planning. Staff designated as fire wardens or safety representatives within organisations. Career Path Fire Safety Officer Health and Safety Advisor Emergency Planning Coordinator Facilities Manager Compliance and Risk Management Specialist

Level 2 Health and Safety in the Workplace Course Overview This Level 2 Health and Safety in the Workplace course provides essential knowledge for maintaining a safe and compliant working environment across various industries. Learners will gain a thorough understanding of key health and safety principles, legal responsibilities, risk assessment techniques, and emergency procedures. Designed to equip individuals with the confidence and awareness to identify hazards and implement control measures, this course supports improved workplace safety culture. Upon completion, learners will be able to recognise common risks, understand health and safety legislation, and contribute effectively to creating safer workspaces, making it valuable for both new starters and those seeking to enhance their professional skills. Course Description This course covers fundamental topics including workplace hazards, risk management, fire safety, manual handling, and reporting procedures. Learners will explore health and safety legislation and the roles and responsibilities of employers and employees. The content is delivered through clear explanations and structured learning, enabling learners to develop critical awareness of how to maintain safe environments. Skills gained include hazard identification, risk evaluation, and understanding of preventative strategies, all essential for fostering compliance and wellbeing at work. Suitable for a broad range of sectors, the course offers comprehensive knowledge that supports personal development and prepares learners for further progression in health and safety or related fields. Level 2 Health and Safety in the Workplace Curriculum Module 01: Level 2 Health and Safety in the Workplace Curriculum (See full curriculum) Who is this course for? Individuals seeking to improve workplace safety awareness. Professionals aiming to develop their health and safety knowledge. Beginners interested in health and safety fundamentals. Employees required to meet compliance standards in any sector. Career Path Health and Safety Assistant Workplace Safety Coordinator Facilities Manager Construction Site Worker Administrative roles with health and safety responsibilities Entry-level positions in manufacturing, retail, and office environments

Ladder Safety Course Overview This course on "Ladder Safety" provides learners with essential knowledge and skills to ensure the safe use of ladders in various environments. It covers critical topics such as ladder classifications, risk assessments, pre-use safety checks, and the correct procedures for setting up and using ladders safely. Designed for both beginners and those looking to refresh their knowledge, the course aims to reduce the risks associated with ladder usage and promote safety in the workplace. By the end of the course, learners will be equipped to identify potential hazards, conduct safety inspections, and implement effective safety measures when using ladders. Course Description The "Ladder Safety" course explores key aspects of ladder use, focusing on ensuring safety in various work environments. Learners will delve into ladder classifications, pre-use safety inspections, and risk assessments to identify hazards. The course covers setting up ladders correctly, ensuring proper placement, and securing them to prevent accidents. Throughout the course, learners will gain an understanding of safe ladder usage techniques and the importance of conducting thorough risk assessments. The course provides an engaging learning experience that equips participants with the knowledge to make informed decisions about ladder safety and compliance with workplace regulations. Ladder Safety Curriculum Module 01: Introduction to Ladder Safety Module 02: Ladder Classifications and Uses Module 03: Pre-use Safety Inspections and Risk Assessment Module 04: Setting Up and Safe Use of Ladders Module 05: Placement Considerations and Securing a Ladder (See full curriculum) Who is this course for? Individuals seeking to enhance workplace safety Professionals aiming to improve their knowledge of health and safety regulations Beginners with an interest in workplace safety and risk management Anyone working in environments where ladder use is required Career Path Health and Safety Officer Construction Site Manager Facilities Management Professional Risk Assessment Specialist Safety Trainer in Various Industries