1173 Courses in Cardiff delivered Live Online

Customer Service Diploma Course Overview This Customer Service Diploma course provides learners with the essential skills and knowledge to excel in a customer-facing role. Covering key aspects such as customer service strategies, effective communication, and problem-solving, this course prepares individuals for a range of situations they may encounter in the customer service industry. With a focus on both interpersonal and digital communication skills, learners will gain the tools to enhance customer satisfaction and contribute to business success. By the end of the course, participants will be equipped to handle customer inquiries, complaints, and communication across various platforms effectively. Course Description The Customer Service Diploma course delves into essential aspects of customer service, including communication strategies, complaint management, and stress resilience. Learners will explore various communication channels such as telephone, email, and graphic communication, developing the ability to adapt their approach depending on the situation. Additionally, the course focuses on establishing goals, managing energy distribution, and tailoring communication styles to improve personal effectiveness. By studying these topics, participants will gain valuable skills that will empower them to thrive in customer service roles and improve both individual and organisational performance. Customer Service Diploma Curriculum Module 01: Understanding Customer Service Module 02: Focusing on the Customer Module 03: Customer Service and the Telephone Module 04: Handling Complaints Module 05: Enduring Stress Module 06: Business Communication Module 07: Verbal and Non-verbal Communication Module 08: Written Communication Module 09: Electronic Communication Module 10: Communicating with Graphics Module 11: Effectively Working for Your Boss Module 12: Identifying Goals Module 13: Effective Energy Distribution Module 14: Working with Your Personal Style Module 15: Building Your Toolbox Module 16: Establishing Your Action Plan (See full curriculum) Who is this course for? Individuals seeking to enhance their customer service skills. Professionals aiming to improve their communication and problem-solving abilities. Beginners with an interest in customer service or client relations. Those looking to pursue a career in client-facing roles across various industries. Career Path Customer Service Representative Call Centre Agent Front Desk Officer Client Relations Executive Customer Support Manager Sales Support Specialist Business Communication Specialist

Course Overview: This course on Decision Making and Critical Thinking offers a comprehensive exploration of how to develop and apply critical thinking skills in both personal and professional contexts. Learners will gain the ability to analyse complex situations, make well-informed decisions, and approach problems with a logical mindset. By the end of this course, participants will have a clear understanding of critical thinking principles, decision-making processes, and how to apply these techniques effectively in various scenarios. The course is designed to enhance problem-solving capabilities and promote more thoughtful, reasoned approaches to decision-making. Course Description: The Decision Making and Critical Thinking course covers a wide range of essential topics, including understanding the key components of critical thinking, identifying and overcoming common barriers, and exploring decision-making strategies. Learners will delve into how to evaluate claims, the benefits of critical thinking, and the practical applications of these skills in real-world situations. With engaging lessons and interactive content, participants will develop the cognitive tools needed to think critically, solve problems, and make decisions that are both informed and objective. Key areas of focus include problem-solving techniques, critical thinking strategies, and the structured decision-making process. Upon completion, learners will be equipped to make more effective decisions and analyse situations with a critical mindset. Course Modules: Module 01: Introduction to Critical Thinking Module 02: Critical Thinking and the Judgment of Claims Module 03: Benefits and Barriers of Critical Thinking Module 04: Importance of Critical Thinking Module 05: Recognising a Critical Thinker Module 06: What Are the Critical Thinking Steps? Module 07: Critical Thinking Strategies Module 08: Problem-Solving Through Critical Thinking Module 09: Decision Making with Critical Thinking (See full curriculum) Who is this course for? Individuals seeking to improve their decision-making skills. Professionals aiming to enhance their critical thinking abilities. Beginners with an interest in logic, problem-solving, and decision-making. Anyone looking to develop a more analytical and structured approach to challenges. Career Path: Analyst roles in business, marketing, and consulting. Leadership positions requiring strategic decision-making. Project management and operations management positions. Careers in education, research, or policy analysis. Roles in human resources, where critical thinking is key to recruitment and development.

Course Overview The DeepSeek Masterclass: A Complete DeepSeek Zero to Hero! is designed to provide learners with a comprehensive understanding of DeepSeek AI from the ground up. Whether you are new to artificial intelligence or seeking to deepen your expertise, this course offers a structured journey through DeepSeek's functionalities and real-world applications. Learners will discover how to navigate DeepSeek for software development, business innovation, and educational advancement. Through this masterclass, individuals will build a strong theoretical foundation, explore diverse use cases, and emerge with the confidence to implement DeepSeek-driven strategies in a range of professional environments. By the end of the programme, learners will have developed the knowledge and insights necessary to use DeepSeek as a transformative tool across multiple disciplines. Course Description This in-depth course covers a wide range of essential topics, including the foundations of artificial intelligence, DeepSeek system setup, and its applications across various sectors such as business, education, and software development. Learners will explore how DeepSeek can be leveraged to create smart solutions for students, empower business professionals, and support teaching practices. The masterclass delivers an immersive learning experience that blends conceptual knowledge with strategic application insights. Participants will build expertise in utilising DeepSeek to enhance efficiency, support innovation, and foster professional growth. Whether learners are looking to enter the AI space or to future-proof their careers, this course equips them with the essential skills and understanding to confidently engage with DeepSeek technologies in a competitive landscape. Course Modules Module 01: Getting Started Module 02: Foundations of Artificial Intelligence (AI) Module 03: Setting up DeepSeek AI for Beginners Module 04: DeepSeek for Software Developers Module 05: DeepSeek for Business Professionals Module 06: DeepSeek Smart Solutions for Students Module 07: The Power of DeepSeek Module 08: DeepSeek for Teaching Professionals (See full curriculum) Who is this course for? Individuals seeking to master DeepSeek AI from basic to advanced levels. Professionals aiming to integrate DeepSeek solutions into their organisations. Beginners with an interest in artificial intelligence, software development, or educational technology. Educators and trainers wishing to incorporate AI-based strategies into teaching. Career Path AI Solutions Specialist Software Developer (AI Focus) Business Innovation Consultant Educational Technology Specialist Data Analysis Support Roles AI Application Support Officer Digital Transformation Assistant

Tea 'N Chat free event - Talk with Textile Artist and Teacher LINDA HARVEY

Tea 'N Chat free event - Talk with LINETTE MANUEL about 3D Fashion printing.

Tea 'N Chat free event - Talk with Textile Artist Nicky Simpson

Course Overview This course, "Logo Animation Fundamentals," provides a comprehensive introduction to the essential concepts of logo animation. It covers the tools, techniques, and principles needed to create impactful animated logos. Learners will explore animation software, with a focus on the use of effects to bring logos to life, making them engaging and visually striking. By the end of the course, learners will be able to produce high-quality logo animations that can enhance branding efforts across digital platforms. The course also offers valuable insights into industry practices, enabling learners to develop a solid foundation in this creative field. Course Description In this course, learners will delve into the basics of logo animation, starting with an understanding of the key principles of animation. They will explore the process of animating logos using advanced tools such as Adobe After Effects and the Saber plugin. The course also covers the history and evolution of animation, providing context to its current use in modern branding. With each module, learners will enhance their skills in design and animation, enabling them to create dynamic and professional logo animations. This course is ideal for those who wish to incorporate animation into branding or add this valuable skill to their creative toolkit. Learners will gain a thorough understanding of logo animation techniques and develop a portfolio-ready project. Course Modules: Module 01: Introduction Overview of logo animation Importance of logo animation in branding Module 02: Logo Animation Basic principles of animation Tools for animating logos Exploring different animation styles Module 03: Logo Animation Using Saber Introduction to the Saber plugin Step-by-step guide to creating glowing logo effects Integrating advanced effects into logo animation Module 04: Background of Animation The history and evolution of animation The role of animation in modern media Module 05: Outro Key takeaways and next steps for further learning Final thoughts and project wrap-up (See full curriculum) Who is this course for? Individuals seeking to enhance their branding skills with animation. Professionals aiming to expand their expertise in motion graphics and design. Beginners with an interest in animation and digital design. Marketing and branding specialists looking to integrate animated logos into campaigns. Career Path Motion Graphic Designer Animation Specialist Branding Consultant Visual Designer Digital Marketing Professional

Course Overview "JavaScript for Everyone" offers a comprehensive introduction to one of the most essential programming languages used in web development. This course covers the fundamental concepts of JavaScript, allowing learners to build dynamic, interactive websites. Students will gain a solid understanding of core JavaScript principles such as variables, loops, functions, and objects, as well as more advanced topics like cookies, page redirection, and error handling. By the end of the course, learners will be equipped with the skills to implement JavaScript in real-world projects, enhancing the interactivity and functionality of websites. Course Description This course provides an in-depth exploration of JavaScript, focusing on both basic and advanced topics. It begins with an introduction to key programming concepts before diving into areas such as conditional statements, functions, and events. Learners will discover how to work with JavaScript objects, arrays, and built-in objects like Number, Boolean, and String. Additionally, the course covers important aspects like page redirection, pop-up boxes, and validation techniques. By the end, students will be proficient in JavaScript debugging, error handling, and using regular expressions, with a clear understanding of how to apply JavaScript in web development projects. Course Modules Module 01: Introduction Module 02: Basic Concepts on JavaScript Module 03: Conditional and Switch Statements Module 04: JS Functions Module 05: JS Events Module 06: JS Cookies Module 07: JS Page Redirection Module 08: JS Popup Boxes Module 09: JS Void Module 10: JS Print Module 11: JS Objects Module 12: JS Number Object Module 13: JS Boolean Object Module 14: JS String Object Module 15: JS Arrays Module 16: JS Dates Module 17: JS Math and Reg Exp Module 18: JS Browsers and Summary Module 19: JS Debugging Module 20: JS Errors Module 21: JS Validations (See full curriculum) Who is this course for? Individuals seeking to develop web development skills. Professionals aiming to enhance their programming knowledge. Beginners with an interest in web development or JavaScript. Anyone looking to gain a foundational understanding of programming languages. Career Path Web Developer Front-End Developer JavaScript Developer Software Engineer Full-Stack Developer Web Application Developer

Course Overview The Food Safety and Hygiene Level 2 course is designed to equip learners with a strong understanding of the key principles underpinning food hygiene and safety in the UK. Covering essential topics such as microbiological hazards, legislation, allergen control, and hygiene practices, this course prepares learners to contribute effectively to safe food handling environments. Whether you're working in catering, hospitality, retail, or food production, the knowledge gained through this course helps ensure food is handled in compliance with UK standards. By the end of the course, learners will be confident in identifying hazards, understanding legal responsibilities, and maintaining hygienic practices within food premises. It also includes timely guidance for adapting food businesses during COVID-19, supporting learners in meeting current industry expectations. Course Description This CPD-accredited course explores the foundations of food safety and hygiene, including a detailed look into food legislation, storage, preparation, and cleaning protocols. Learners will gain insights into the causes of foodborne illnesses, methods to prevent cross-contamination, and best practices for managing allergenic, chemical, and physical hazards. The course also highlights the importance of personal hygiene, structural cleanliness, and effective waste control within food premises. A dedicated module addresses how food businesses can operate safely during and after the COVID-19 pandemic. Designed to support learners in understanding their responsibilities under food law, this course promotes awareness and compliance in diverse food-handling settings, from small catering units to large-scale food operations. Course Modules Module 01: Food Safety Legislation Module 02: Microbiological Hazards Module 03: Physical, Chemical and Allergenic Hazards Module 04: Food Storage Module 05: Food Preparation Module 06: Personal Hygiene Module 07: Food Premises Design and Cleaning Schedules Module 08: Further Information Module 09: Reopening and Adapting Your Food Business During COVID-19 (See full curriculum) Who is this course for? Individuals seeking to meet UK food safety training requirements. Professionals aiming to develop their food safety knowledge for supervisory or compliance roles. Beginners with an interest in food hygiene and regulatory standards. Business owners and managers in catering, hospitality, or food production. Career Path Food Safety Officer Catering Assistant Kitchen Supervisor Restaurant or Café Manager Food Retail Worker Compliance Assistant in Food Manufacturing

Course Overview The DeepSeek Masterclass: A Complete DeepSeek Zero to Hero! provides a comprehensive exploration of the DeepSeek AI ecosystem, designed to guide learners from fundamental understanding to advanced applications. This course equips individuals with the knowledge to navigate the capabilities of DeepSeek across various domains such as software development, business analysis, and education. Whether you're looking to stay current in a rapidly evolving technological landscape or explore how AI transforms diverse sectors, this course offers a structured pathway. By the end of the programme, learners will be able to understand DeepSeek’s architecture, apply its tools across multiple contexts, and critically evaluate its potential within both technical and professional settings. Course Description This course delves into the foundational principles and progressive applications of DeepSeek, starting from basic concepts in artificial intelligence through to its tailored use in education, business, and software environments. Learners will explore how to configure and interpret DeepSeek outputs, understand the structure of AI decision-making, and evaluate its integration across various workflows. Key modules address the needs of developers, educators, students, and professionals seeking efficient AI-driven solutions. Throughout the course, learners will be introduced to scenario-based uses of DeepSeek, helping them build a contextual understanding of its functions. The curriculum is designed to support strategic thinking, digital literacy, and informed adoption of AI tools in both academic and professional environments. Course Modules Module 01: Getting Started Module 02: Foundations of Artificial Intelligence (AI) Module 03: Setting up DeepSeek AI for Beginners Module 04: DeepSeek for Software Developers Module 05: DeepSeek for Business Professionals Module 06: DeepSeek Smart Solutions for Students Module 07: The Power of DeepSeek Module 08: DeepSeek for Teaching Professionals (See full curriculum) Who is this course for? Individuals seeking to build an informed understanding of DeepSeek and AI. Professionals aiming to implement AI solutions within their field. Beginners with an interest in artificial intelligence and its uses. Educators, students, and technologists exploring innovative learning and working tools. Career Path AI Integration Analyst Business Intelligence Associate Education Technology Consultant Software Solution Strategist Digital Transformation Specialist AI Literacy Educator