1522 Courses in Cardiff delivered Live Online

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on telephone etiquettes, communication and behaviours.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on delivering the best customer care.

Course Overview: Introduction to COPD in Primary CareThese introductory days are tailored for nurses and other healthcare professionals who are new to the realm of COPD care or have not received formal training in this area. Led by Paula Matson, a Respiratory Specialist and Practice Nurse, the program is designed to build a foundational understanding of COPD and empower participants to provide effective care to COPD patients in primary care settings.These introductory sessions offer a comprehensive journey from the fundamentals of COPD understanding to a confident approach in patient review and management, emphasizing the importance of early intervention and holistic care in primary care settings. Learning Outcomes: Upon completion of this Introduction to COPD course, participants will attain the following learning outcomes: 1. Emphasize Early Prevention: Recognize the significance of early prevention in COPD management and its impact on patient outcomes. 2. Grasp COPD Physiology: Develop a foundational understanding of the physiological underpinnings of COPD, aiding accurate assessment and care. 3. Comprehend Medications and Roles: Acquire knowledge about COPD medications, comprehending their diverse roles in managing symptoms. 4. Non-Pharmacological Management: Understand and appreciate non-pharmacological approaches to COPD care and symptom management. 5. Inhaler Proficiency: Gain expertise in managing various types of inhaler devices, ensuring effective medication delivery. 6. Documentation Proficiency: Understand the importance of meticulous documentation, including utilizing templates for streamlined care. 7. Review and Self-Management: Realize the value of regular patient review and supervised self-management plans for COPD patients. 8. Problem Solving and Solutions: Foster discussions to address relevant practice issues and collaboratively discover effective solutions. 9. Commitment to Ongoing Development: Recognize the importance of continuous professional development in the evolving landscape of COPD care These introductory sessions offer a comprehensive journey from the fundamentals of COPD understanding to a confident approach in patient review and management, emphasizing the importance of early intervention and holistic care in primary care settings.

How to be a Great Executive Sponsor: Virtual In-House Training This three-hour course provides key tips and techniques for becoming an actively engaged, and impactful, Executive Sponsor of projects and programs. It will explain not just what your role is, but the very specific actions you can, and must, take to increase your project's probability of success. This three-hour course provides key tips and techniques for becoming an actively engaged, and impactful, Executive Sponsor of projects and programs. It will explain not just what your role is, but the very specific actions you can, and must, take to increase your project's probability of success. And, it will highlight the key personality and other traits that are found in successful Sponsors. Regardless if you're sponsoring an Agile software development project, a construction megaproject, or any other type of project in between, this course will help get you 'hit the ground running' and being an 'impact player' on day one. Various activities and discussions will acquaint you with this important role and what you need to do to become a great executive sponsor. What you Will Learn At the end of this program, you will be able to: Define project success so everyone is 'singing from the same sheet of music' Immediately apply the ten key attributes of a great sponsor on your project Recognize great sponsorship and determine if you're the right fit for the role Practice Sponsorship over the course of the project life cycle by engaging in very specific actions and activities Be a better investment manager by analyzing the behaviors of successful activist investors Foundation Concepts The quantifiable benefits of being an actively engaged Sponsor Sponsor defined Clarence Kelly Johnson and the SR-71 Blackbird: An example of the power of Sponsorship Defining Project Success Project success: More than meeting the triple constraints Benefits management: The Sponsor's focus The Investment - Life-cycle vs. the Project Life-cycle The three questions Sponsors need to ask to define project success 10 Key Attributes of a Great Sponsor 10 Key Attributes of a Great Sponsor The Makings of a Great Sponsor The most important skills and competencies of an executive sponsor What great Sponsors do and when Four Things a Great Sponsor Can Learn from an Activist Investor The story of Outerwall, Inc. and Glen Welling of Engaged Capital, LLC Sponsors and Activist Investors Sponsorship of the 2nd Avenue Subway in Manhattan: A classic textbook example

Introduction to Asthma in Primary Care   This 2-Day Introduction to Asthma course is specifically designed for healthcare professionals in primary care settings. It provides a comprehensive overview of asthma management, from diagnosis to ongoing patient care. This interactive course is ideal for those new to asthma care or looking to refresh their knowledge.   Day 1 focuses on the fundamentals of asthma, including its definition, the importance of a good clinical history, and diagnostic tests. It covers the diagnosis of asthma in children and explores various asthma guidelines. The day concludes with an in-depth look at inhaler types, techniques, and considerations in choosing inhalers, followed by action plan development.   Day 2 builds on the previous day's learnings, with a focus on monitoring asthma, conducting asthma reviews, and creating Personalised Asthma Action Plans (PAAPs). Participants will learn about assessing and managing asthma attacks and review the National Register of Asthma Deaths (NRAD) for insights into asthma management. The course concludes with case studies and discussions to solidify the learning experience. Learning Objectives: 1. Understanding Asthma a. Develop a fundamental understanding of what asthma is. b. Learn the importance of obtaining a thorough clinical history for accurate diagnosis.   2. Diagnostic Approaches a. Understand various tests used to confirm an asthma diagnosis. b. Learn about diagnosing asthma in children.   3. Guidelines and Inhaler Techniques a. Familiarise with key asthma guidelines: BTS/SIGN, NICE, and GINA. b. Gain practical knowledge about commonly used inhalers and their techniques.   4. Treatment and Management a. Explore factors influencing the choice of inhalers. b. Develop skills in creating effective asthma action plans.   5. Asthma Monitoring and Reviews a. Learn methods to monitor asthma effectively in patients. b. Understand how to conduct thorough asthma reviews.   6. Personalised Asthma Action Plans a. Learn how to develop and implement PAAPs tailored to individual patients.   7. Assessing and Managing Asthma Attacks a. Understand how to assess the level of asthma attacks and manage them appropriately.   8. Insights from NRAD a. Review findings from the National Register of Asthma Deaths for improved asthma care.Target Audience:This course is designed for nurses and healthcare professionals new to asthma care, providing them with the knowledge and skills to confidently manage patients with asthma in a primary care setting. All practitioners seeking to enhance their expertise in asthma care are welcome to attend.

Learn how to use Macros in Excel to automate your work and start to see the power these can give you. Course overview Duration: 1 day (6.5 hours) Our Excel – Working with Macros course aims to show how macros can be used to automate commonly used commands and processes. This course is designed for existing experienced users of Excel. You should be confident creating and manipulating Excel spreadsheets and creating formulas before attending this course. Objectives By the end of the course you will be able to: Record and run macros Navigate within the Visual Basic Environment Edit pre-recorded macros Create your own functions Content Recording macros Accessing the Developer Tab Naming conventions and storage locations Recording macros Absolute and relative cell addressing Running macros Assigning macros to the Quick Access Toolbar Assigning macros to objects Creating new tabs Workbook macros Recording macros in a specific workbook Saving the workbook as an Excel Macro-Enabled Workbook Creating quick access items specific to workbooks Importing and manipulating data Importing Delimited Text Files Importing Fixed Width Text Files The Visual Basic environment Project explorer Code window Properties window Renaming modules Deleting modules Working with code Code structure Adding comments Navigating within your code Editing macro code Getting help with syntax Debugging Errors Using debug Function procedures Creating function macros

Introduction to Agile for Executives: Virtual In-House Training This session provides executives with an overview of Agile values and principles, the key benefits of an Agile approach, and its differences with the traditional Waterfall method. During the session, we compare and contrast the major Agile methods, with an emphasis on Scrum, as the most popular in the market. And most importantly, we present some criteria for Agile Transformation, possible certifications to pursue, and what is needed at the senior leadership level to achieve the best business results. What you will Learn At the end of this program, you will be able to: Explain the basics and benefits of using an Agile approach Describe the Scrum framework, its events, artifacts, and roles and responsibilities Illustrate an Agile approach outside of Software Development Define Scaled Agile Determine how to support an Agile transformation for your organization Getting Started Introduction Course structure Course goals and objectives Agile Introduction What is Agile? Agile benefits Agile myths and realities Overview of Agile Methods Overview of Agile methods Scrum method Lean and Kanban methods Criteria and certifications What Executives Need to Know About Agile Agile is not just for IT Agile can be scaled Agile transformation needs your support Summary and Next Steps Review Personal Action Plan

Course Description:These two days are dedicated to nurses and other allied healthcare professionals (AHPs) who are either new to or revisiting the realm of minor illness assessment and treatment. The course progression is designed to take you from foundational knowledge to more confident and adept management of patients, encompassing both adults and children.Course Details:Day One:- 09:15 AM: Coffee and registration- 09:30 AM: Introduction and course objectives- 09:40 AM: What constitutes a 'Good Consultation?'- 10:00 AM: Fever and Flu Like Illness- 10:45 AM: Coffee break- 11:00 AM: Respiratory Tract Infections (including breath sounds)- 13:00 PM: Lunch break- 14:00 PM: Case Studies- 14:30 PM: Urinary Tract Infections (UTIs)- 14:30 PM: Ears, Nose, and Throat conditions- 15:00 PM: Abdominal Pain- 15:30 PM: Action plan, evaluation, and resources- 15:45 PM: CloseDay Two:- 09:15 AM: Coffee and registration- 09:30 AM: Review of work from day 1 - any feedback/questions?- 09:45 AM: Head, Neck, and Back Pain- 10:30 AM: Eye Infections- 10:45 AM: Coffee break- 11:00 AM: Mental Health (low mood)- 13:00 PM: Lunch break- 13:45 PM: Rashes- 14:30 PM: Minor Injuries- 16:00 PM: Case Studies, Action plan, evaluation, and resources - next steps?- 16:15 PM: CloseLearning Outcomes:- How to conduct an effective consultation.- Enhanced understanding of diagnosing and treating specific minor illnesses.- Expanded knowledge of medicine management, including when and what to prescribe.- Understanding when to initiate tests for better illness management.- Ability to discuss the patient's options and proposed management plan effectively.- Knowing when to refer a patient to another health professional.- Encouraging discussions about relevant practice problems and their solutions.- Appreciating the importance of ongoing professional development.

Introduction to Wound Care via ZoomJoin us via Zoom for this informative and interactive course designed for nurses, healthcare professionals, and healthcare assistants who are new to wound management in the primary care setting. This course will empower you with the knowledge and skills to confidently manage wound care for both adults and children, ensuring the highest standards of patient care in your practice.Day OneLearning Objectives:1. Develop a comprehensive understanding of wound care in the primary care setting.2. Explore the anatomy and physiology related to wound healing.3. Learn how to assess wounds, including the various stages of wound healing.4. Understand wound infections and their management.5. Familiarize yourself with wound closure techniques such as sutures, Steri-strips, and clips.6. Gain knowledge about emollients, barrier creams, and steroids.7. Discover commonly used dressings for wound care.8. Create an action plan, evaluate your learning, and access resources for further study.Day TwoLearning Objectives:1. Review the topics covered on Day One and explore wound care formularies and pathways.2. Differentiate between leg ulcers of arterial and venous origin.3. Understand exudate management in wound care.4. Learn about the theory behind compression therapy for wound management.5. Engage in case studies to apply your knowledge.6. Explore competencies that can be achieved in practice.7. Create an action plan for your next steps, evaluate your learning, and access additional resources.Learning Outcomes for Both Days:By the end of this 2-day Introduction to Wound Care course, participants will:1. Develop a solid understanding of the physiology of wound healing, including chronic venous and arterial insufficiency.2. Acquire knowledge about topical medications and emollients commonly used in wound care.3. Familiarize themselves with a range of dressings frequently employed in wound management.4. Recognize the importance of regular wound review and supervised self-management plans.5. Engage in discussions about relevant practice problems and work toward effective solutions.6. Understand the significance of ongoing professional development in wound care practice.

The Data Protection (GDPR) Foundation Certificate is the course for people who need a formal qualification to demonstrate a clear, concise and generic understanding of the UK General Data Protection Regulation and Data Protection Act 2018, in support of the practical knowledge often acquired in the workplace. It is suitable for the public, private and third sectors and will teach participants essential UK GDPR skills and sufficient knowledge to assist their organisation toward their data protection implementation and UK GDPR accountability requirement. The course is suitable for beginners but anyone with significant data protection knowledge will also get considerable benefit from it. This Foundation Certificate is an internationally recognised qualification, endorsed by TQUK, which is regulated by Ofqual, a UK Government department. Copies of the slides for the course are sent out a few days in advance. As the course covers a lot of ground in a short time we recommend attendees who know nothing about data protection to read through these. Note: This course is delivered live, online, using Zoom. It will be delivered 9.30 - 12.30 and 13.30 - 16.30 approx. Course Content Topics covered include: Background to Data Protection Legislation Scope Essential Definitions The Core of Data ProtectionPrinciplesLegal BasisTransparency/Privacy NoticesRights and Their Management Data Security Obligations and Breach Notification International Transfers (including cloud) Data Processors and ContractsDue Diligence Data Sharing and Joint ControllersAd Hoc and Planned Data Protection by DesignData Protection Impact Assessments Data Protection Officers Accountability and Action Plan The ICO and Enforcement Questions/discussion throughout the course Suitability - Who should attend? Anyone with an interest in data protection or needing a detailed introduction. Anyone involved in supporting data protection compliance in an organisation. Outcome / Qualification etc. Learning Outcomes: Be aware of the importance of data protection legislation and the GDPR Understand the key obligations of the GDPR and DPA Understand the rationale behind a data protection audit and gap analysis Assist with policies and procedures required for data protection compliance and accountability