106 Courses in Cardiff delivered Live Online

Master Yourself in Talking with Strangers Course Overview This course, Master Yourself in Talking with Strangers, is designed to empower learners with essential communication skills to confidently initiate and sustain conversations with unfamiliar people. It explores effective techniques to overcome social anxiety, build rapport quickly, and engage meaningfully in diverse social settings. Through structured guidance, learners will develop greater self-awareness and adaptability in interactions, enhancing their personal and professional relationships. By the end of the course, participants will be equipped with the tools to initiate conversations naturally, listen actively, and respond with confidence, making social interactions more rewarding and less daunting. Course Description Master Yourself in Talking with Strangers offers an in-depth exploration of the skills necessary to communicate effectively with new acquaintances. Topics include understanding body language, mastering conversation openers, managing nervousness, and cultivating empathy. Learners will engage with practical strategies for navigating different social contexts and recognising cues that facilitate connection. This course provides a supportive learning environment aimed at increasing social confidence and emotional intelligence. By completing this programme, participants will enhance their interpersonal skills, enabling smoother introductions, more engaging dialogues, and the ability to foster new relationships in both personal and professional spheres. Master Yourself in Talking with Strangers Curriculum Module 01: Course Overview Module 02: The Formula Module 03: Summary Module 04: End (See full curriculum) Who Is This Course For? Individuals seeking to improve their confidence in social interactions. Professionals aiming to enhance networking and communication skills. Beginners with an interest in developing interpersonal abilities. Anyone looking to overcome social anxiety and connect more easily with others. Career Path Customer Service Representative Sales and Marketing Executive Networking and Business Development Specialist Public Relations Officer Community Engagement Coordinator

Dealing With Difficult People Training Course Overview The "Dealing With Difficult People Training Course" equips learners with the essential skills to manage challenging interactions effectively. This course focuses on understanding the root causes of difficult behaviours, improving communication strategies, and applying techniques to maintain professionalism. Learners will gain valuable insight into handling conflicts, reducing stress, and fostering positive relationships in both personal and professional settings. The course is designed to enhance interpersonal skills, build resilience, and provide practical tools for managing difficult individuals in various environments. Course Description This course delves into essential strategies for managing difficult people and challenging interactions. Topics covered include understanding the psychology of difficult behaviour, mastering communication techniques, and building effective coping mechanisms for stress. Learners will explore practical tips for improving relationships, solving problems, and applying conflict-resolution strategies in real-life situations. The course also includes a bonus video focusing on managing emotions and anger, providing additional insight into emotional intelligence. By the end, learners will have developed a comprehensive toolkit for managing difficult people in various contexts, from the workplace to personal life. Dealing With Difficult People Training Course Curriculum Module 01: Difficult Promo Module 02: Fundamentals Module 03: Foundational Tips and Tools Module 04: Difficult People – Relationships Module 05: Difficult People – Solutions Module 06: Problem-Solving Module 07: Final Notes and Tips Module 08: Bonus Video – Dealing With Emotions & Anger (See full curriculum) Who is this course for? Individuals seeking to improve their interpersonal communication skills. Professionals aiming to manage challenging behaviours in the workplace. Beginners with an interest in conflict resolution or psychology. Anyone looking to enhance their emotional intelligence and resilience. Career Path Human Resources Specialist Customer Service Manager Conflict Resolution Specialist Team Leader/Manager Counselling and Therapy Roles Customer Support Representative

Listening Course - The Power of Listening Course Overview The "Listening Course - The Power of Listening" equips learners with essential listening skills, enabling them to effectively engage in conversations and enhance communication. By exploring various listening techniques and understanding the difference between active and passive listening, this course helps individuals sharpen their ability to listen attentively. It will empower learners to build stronger relationships, improve professional communication, and foster a more understanding environment. Upon completion, participants will have developed advanced listening abilities that will enhance both personal and professional interactions. Course Description In this comprehensive course, learners will delve into the different types of listening and explore the distinct approaches of active versus passive listening. Through examining key listening techniques, they will discover ways to improve their skills and recognise the difference between simply hearing and truly listening. Learners will also gain an understanding of the benefits of strong listening skills, such as enhanced decision-making and improved relationships. This course will provide learners with valuable insights into refining their communication, both in everyday conversations and in professional settings, making them more effective listeners. Listening Course - The Power of Listening Curriculum Module 01: Introduction Module 02: Lead Generation with Attraction Marketing for Business Module 03: Types of Listening Module 04: Difference Between Active and Passive Listening Module 05: Difference Between Listening and Hearing Module 06: Ways to Improve Your Listening Skills Module 07: What are Good Listening Skills Module 08: Benefits of Good Listening Skills Module 09: Conclusion (See full curriculum) Who is this course for? Individuals seeking to improve their communication skills. Professionals aiming to enhance their leadership and interpersonal abilities. Beginners with an interest in developing effective listening techniques. Anyone wanting to build stronger relationships through better communication. Career Path Customer Service Representative HR Professional Communications Specialist Sales and Marketing Expert Leadership and Management Roles Mediation and Conflict Resolution Specialist

Functional skills English Certification Course Overview The Functional Skills English Certification course is designed to enhance learners' command of English by improving key language skills essential for everyday communication and professional environments. It covers the fundamentals of grammar, sentence structure, punctuation, spelling, and common language errors, providing a well-rounded foundation in English. Learners will gain confidence in their reading, writing, and verbal communication, equipping them for a variety of roles in the workplace or further education. This certification is ideal for those looking to improve their English proficiency and meet the language standards required in various professional and academic settings. Course Description This course offers an in-depth exploration of the core components of English, starting with grammar and sentence structure. Learners will develop a strong understanding of punctuation, capitalisation, and spelling to enhance their writing accuracy and clarity. The course also addresses common language mistakes and offers strategies for improvement. Throughout the course, learners will engage with interactive content, building their knowledge and applying it to real-world scenarios. By the end, students will have gained the necessary skills to communicate effectively in both written and spoken English, empowering them to succeed in academic, professional, and social settings. Functional skills English Certification Curriculum Module 01: Introduction to the Course Module 02: The Basics of Grammar Module 03: The Basics of Sentence Module 04: Structure of Sentence Module 05: Question Module 06: Punctuation & Capitalisation Module 07: Spelling Module 08: Common Mistakes & Ways to Improve (See full curriculum) Who is this course for? Individuals seeking to improve their English language proficiency Professionals aiming to enhance their communication skills Beginners with an interest in mastering the English language Those preparing for English exams or certifications Career Path Administrative Assistant Customer Service Representative Teacher or Tutor Content Writer Communication Specialist Copywriter Public Relations Officer

Course Overview The "Interpersonal Skills for Professional Development" course is designed to equip learners with essential communication and emotional intelligence tools for career advancement. It covers a range of topics, including effective communication, collaboration, networking, and conflict management. By completing this course, learners will enhance their ability to build strong professional relationships, manage conflicts, and navigate diverse work environments. The course is ideal for professionals seeking to improve their interpersonal skills, elevate their workplace presence, and foster positive working relationships that contribute to personal and professional growth. Course Description This course dives deeper into various interpersonal skills that are crucial in any professional environment. Learners will explore topics such as emotional intelligence, which helps in recognising and managing emotions in the workplace, and collaboration, which focuses on working effectively within teams. The course also covers networking strategies, cultural sensitivity, conflict resolution, and negotiation techniques, ensuring learners develop a well-rounded skill set. Through these modules, learners will gain the tools to interact successfully with colleagues, clients, and superiors, all while cultivating a professional attitude that enhances career development. Course Modules Module 01: Introduction to Interpersonal Skills Module 02: Effective Communication Module 03: Emotional Intelligence Module 04: Collaboration and Teamwork Module 05: Networking and Relationship Building Module 06: Cultural Sensitivity and Diversity Module 07: Conflict Management Module 08: Negotiation Skills (See full curriculum) Who is this course for? Individuals seeking to improve their communication and interpersonal relationships. Professionals aiming to advance in their careers by mastering essential soft skills. Beginners with an interest in enhancing their workplace interactions. Anyone looking to develop emotional intelligence and conflict management strategies. Career Path Human Resources Specialist Project Manager Sales Executive Team Leader Client Relations Manager Customer Service Professional Public Relations Officer

Basic Business Communication Skills Course Overview This course on Basic Business Communication Skills is designed to equip learners with essential communication techniques for effective interaction in the business world. Covering key areas such as written communication, verbal communication, and non-verbal cues, it ensures that learners understand the importance of clarity, tone, and professionalism in business settings. By the end of the course, participants will be able to communicate more confidently and effectively with colleagues, clients, and stakeholders, enhancing their overall career prospects. Course Description The Basic Business Communication Skills course delves deeper into the foundations of business communication, focusing on email etiquette, telephone communication, meetings, and presentations. Learners will explore various communication channels and how to adapt their style for different audiences, whether in a formal or informal setting. By engaging with practical examples and scenarios, learners will develop the ability to express ideas clearly and professionally, strengthen relationships, and improve team dynamics. This course is invaluable for anyone looking to improve their ability to communicate effectively in a professional environment. Basic Business Communication Skills Curriculum: Module 01: Introduction to Business Communication Module 02: Effective Written Communication Module 03: Telephone and Digital Communication Etiquette Module 04: Non-Verbal Communication and Body Language Module 05: Communicating in Meetings and Presentations Module 06: Communicating Across Cultures Module 07: Conflict Resolution and Difficult Conversations (See full curriculum) Who is this course for? Individuals seeking to enhance their communication skills in the workplace. Professionals aiming to improve their career prospects through stronger communication. Beginners with an interest in business communication. Those looking to refine their interpersonal communication abilities. Career Path Office Administrator Customer Service Representative HR Assistant Project Coordinator Marketing Specialist Sales Executive

Anger Management and Conflict Resolution Program Course Overview: The "Anger Management and Conflict Resolution Program" equips learners with essential skills to handle difficult situations with emotional intelligence and effective communication. This course focuses on managing anger and resolving conflicts in personal and professional settings. Learners will explore key strategies for recognising emotional triggers, adopting healthier coping mechanisms, and improving interpersonal relationships. By the end of the program, participants will be able to approach challenging situations calmly and with a clear focus, improving their overall emotional well-being and reducing stress. Course Description: This comprehensive course covers core concepts of anger management, conflict resolution, and emotional control. Learners will delve into techniques for identifying triggers, understanding the roots of anger, and developing effective strategies for conflict resolution. The course also addresses improving communication, active listening, and assertiveness skills. Participants will learn how to navigate workplace and personal conflicts, creating more harmonious environments. Through interactive modules, they will acquire the tools to de-escalate tense situations, promoting peace and cooperation in all areas of life. By the course's conclusion, learners will gain confidence in managing emotions and resolving conflicts with greater efficiency. Anger Management and Conflict Resolution Program Curriculum: Module 01: Anger Management Module 1 Module 03: Anger Management Module 2 Module 03: Anger Management Module 3 (See full curriculum) Who is this course for? Individuals seeking to improve emotional control in daily life. Professionals aiming to enhance their conflict management skills. Beginners with an interest in emotional intelligence and personal development. Managers and team leaders who want to foster a harmonious workplace. Career Path Conflict Resolution Specialist Human Resources Manager Customer Service Manager Mental Health Support Worker Team Leader or Supervisor

Estate Agent Diploma Course Overview The Estate Agent Diploma is designed for individuals looking to develop a comprehensive understanding of the property industry. This course covers key areas such as property law, valuation techniques, and the process of buying and selling properties. Learners will gain insight into the daily responsibilities of estate agents, including client relations, property marketing, and market analysis. The course offers a valuable foundation for those looking to enter the real estate sector, providing the knowledge required to pursue a career as an estate agent. By the end of the course, learners will be equipped with the essential skills needed to navigate the property market with confidence. Course Description This diploma course offers in-depth coverage of various aspects of estate agency work, including property laws, valuation practices, and the sale and purchase process. Learners will explore topics such as client communication, marketing strategies, and legal obligations, ensuring they have a well-rounded knowledge of the industry. The course materials are structured to provide a clear understanding of market trends, the role of estate agents, and customer service in real estate. Throughout the course, learners will gain the skills necessary to work effectively in the property sector, including key insights into the regulatory environment and professional ethics. Estate Agent Diploma Curriculum Module 01: Introduction to Estate Agency Module 02: Property Law and Regulations Module 03: Understanding Property Valuation Module 04: The Buying and Selling Process Module 05: Marketing and Advertising Properties Module 06: Client Communication and Negotiation Module 07: Managing Property Listings and Viewings Module 08: Professional Ethics and Industry Standards (See full curriculum) Who is this course for? Individuals seeking to pursue a career in estate agency. Professionals aiming to enhance their skills in property sales and management. Beginners with an interest in the property industry. Those looking to understand the legal and regulatory aspects of property transactions. Career Path Estate Agent Property Manager Lettings Agent Real Estate Consultant Property Sales Negotiator

Communication Masterclass Building Strong Relationships Course Overview This Communication Masterclass: Building Strong Relationships course is designed to enhance your ability to connect effectively with others in both personal and professional settings. Covering essential communication principles, it guides learners through understanding different behavioural styles, mastering active listening, and recognising the impact of non-verbal cues. By developing these core skills, learners will improve their interpersonal interactions, foster trust, and create stronger relationships. The course equips participants with the tools to communicate clearly, collaborate successfully within teams, and resolve misunderstandings with confidence. Ideal for anyone looking to elevate their communication abilities, it promises measurable improvements in relationship-building and workplace dynamics. Course Description This comprehensive course delves into the fundamental aspects of effective communication, offering insight into how different behavioural and communication styles influence interactions. Learners explore the vital role of listening and non-verbal communication in expressing thoughts and emotions accurately. The course emphasises the importance of clear communication within business contexts, highlighting how strong communication underpins successful teamwork and leadership. Through engaging lessons, participants will gain the confidence to adapt their communication style to diverse audiences, enhance collaboration, and foster positive relationships. With a structured approach, the course develops key competencies that support career growth, interpersonal success, and improved professional influence. Communication Masterclass Building Strong Relationships Curriculum Module 01: What You Should Know About Communication Module 02: Understanding Your Natural Behavioural and Communication Style Module 03: The Importance of Listening in Communication Module 04: The Importance of Non-verbal Communication Module 05: Developing Good Communication Skills is Key in Business Module 06: Working as a Team Depends on Good Communication Module 07: Conclusion (See full curriculum) Who Is This Course For? Individuals seeking to improve personal and professional communication skills. Professionals aiming to advance their career through enhanced relationship-building. Beginners with an interest in communication theory and interpersonal development. Team leaders and managers focused on fostering collaborative work environments. Career Path Communications Specialist Human Resources Coordinator Team Leader or Supervisor Customer Service Manager Business Development Executive Corporate Trainer Public Relations Officer

Sales Skills Course Overview This Sales Skills course provides a comprehensive foundation in essential sales techniques and strategies designed to boost performance and confidence in any sales environment. Learners will explore a wide range of topics from understanding customer behaviour to mastering effective communication and negotiation skills. The course is structured to help individuals develop the ability to present products persuasively, overcome objections, and close deals successfully. With a focus on both traditional and modern sales approaches, participants will gain the knowledge required to drive sales growth and build lasting customer relationships. By completing this course, learners will be equipped with valuable skills that enhance their professional effectiveness and open up new opportunities within sales and marketing roles. Course Description This course covers core areas essential to becoming a successful sales professional. Starting with the fundamentals of sales, it advances into specialised techniques such as sales hypnosis and persuasive presentations. Learners will study how to integrate sales with marketing efforts effectively and understand the dynamics of leverage and limitations in sales contexts. Emphasis is placed on developing strong communication skills, managing negotiations confidently, and handling customer interactions with professionalism. The course also addresses common challenges such as dealing with objections and provides tips and strategies to refine sales tactics. Delivered in a clear, professional format, the curriculum ensures that learners gain both theoretical knowledge and applied understanding suitable for a variety of sales roles across multiple industries. Sales Skills Curriculum Module 01: Introduction to Sales Module 02: Sales Growth Module 03: Sales Hypnosis Module 04: Sales Presentation Module 05: Sales and Marketing Module 06: Leverage and Limitations Module 07: Communication Skills Module 08: Sales Negotiations Module 09: Dealing with Customers Module 10: Handling Objections Module 11: Tips and Tricks for Sale (See full curriculum) Who is this course for? Individuals seeking to improve their sales performance and confidence. Professionals aiming to enhance their career in sales and marketing. Beginners with an interest in developing effective sales techniques. Customer service staff wanting to build better client relationships. Career Path Sales Executive Business Development Officer Account Manager Retail Sales Consultant Marketing Assistant Customer Relationship Manager